Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my 30 years of life, this is the first time I have left a negative review on a company website. I called PdfSimpli on 2/29/2024 after reviewing my account and noticing a $39.99 charge I received for their product. Upon reviewing the charge further, I saw that I had other charges related to PdfSimpli, but I don't recall ever using the product or receiving any notifications regarding the recurring charges. I called the company, both looking for answers and hoping for solutions to my issue. Instead, I was met with a customer service agent who was rude and irritated by my questions and eventually hung up on me. I assume that PdfSimpli would like to maintain customer relationships as its automated phone system attempted to down-sell the exact product I was charged $39.99 for by offering it to me for $16.99 and then $6.99. This calls to question why they are charging the customer $39.99 in the first place. After the first agent was disrespectful, I asked for a manager. I was informed that no manager was on duty before the agent disconnected the call. I called back to ask the second agent for a manager and was again hung up on, even after informing the agent that my management request was regarding a previous interaction. To say that it is the agent's sole discretion to make decisions on a customer's account and sole discretion whether or not to pass the call along to a manager once requested is ridiculous and unprofessional. I can't speak to the quality of the PdfSimpli product, as I have not had a chance to use it. However, I can speak to the quality of their customer support, and it is an interaction you don't want to have. The customer service team speaks for an organization, and what I heard on that call was that they are more concerned with your money than they are with providing you with an excellent service or product. There are many alternatives to PdfSimpli; I advise you to take your business elsewhere.

  

  Business Response

  Date: 04/17/2024

  Hi ***********************
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ***************** was on October 19, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. The information of your subscription and what will happen after the 14 day trial ends.  The cancellation for this account was on February 29, 2024. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on February 23, 2023 within our refund policy. We added evidence of the refund.  You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. You mentioned you did not use our service we have evidence of the document to used in the account created in our website. It has your name it was added to. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Feb 2023,Resume Build says I used their service, and started charging my credit card,*********** ***** a month for 12 months,in April 2023 it was charged twice.I called *********** and they say I need to contact and deal with Resume Build.I had no idea this was taking place other then my balance was going up..and then noticed these unauthorized charges.I'M asking for Resume Build to reimburse those charges,its illegal to do this.I live in the ***,and hope this is the right place to ask for help.This company has scammed other people,and I need help with this.Im a senior trying to live on Social Security and I feel taken advantage of.These charges went from February of 2023 thru December 2023...twice charged in April 2023.

  Customer Answer

  Date: 03/07/2024

  ** reaching out to you once again,in hopes to finally resolve this matter ,with Resume Build.

  We came to a agreement that they would pay 6 months of the charges,39.95 a month.That was March 2024.

  They promised it was going to be taken care of then,and they said it was done.Ive seen two payments thats been refunded,since then.Ive been back in contact and questioned the time its taken,they have assured me its been taken care of and could take several  weeks for refunds to all appear.I dont agree with that since two have been received. I'M getting tired of emailing them and still feel like its a run around. I just want the 6 refunds and have this over.Please help.

   

  Customer Answer

  Date: 03/12/2024

  Hello ,once again...

  Of course Worksimpli or Resume Build, has not refunded any charges.

  I have tried to send this same complaint to Daco in ***********, but all complaint  forms etc are in Spanish, I dont speak Spanish ,can you BBB send them this complaint? I NEED HELP,..RESUME BUILD, IS NOT GOING TO CORPORATE IN THIS MATTER.I really think they are taking advantage  of the fact that they are in *********** and we in the *** cant touch them.

  Once again ,Im a senior living on a fixed income ,and because Resume Build decided to charge a years worth of charges that I didnt ask for,I cant pay the monthly charge card payments.

  They cant prove to me Im the one that they say opened a subscription, its not my email ,but my credit card.???

  Thank you,*****.

   

  Customer Answer

  Date: 03/13/2024

  Screenshot,says the refunds have been deposited, which is NOT true.

  Please report this company to Dept.Of Consumers  Affairs,PR.

   

  

  Business Response

  Date: 04/17/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under **************************** was  for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. In this email we add the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on February 29, 2024. We did not receive any cancellation request before that.  We went ahead and refunded as a curtsey 6 of your payment method  for the charge of  $39.95. This is out of our refund policy. You should see the funds reflect in your account in 5-7 business days. We added evidence of the refund issued. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 1 page pdf conversion software for $1.45 in Jan. I was charged for a subscription price of $39.95 instead. They claimed I misread the terms. Fine. I'll eat that cost. My problem is it bills $39.95 every 4 weeks and I cannot cancel my subscription. There is no option online and repeated calls and emails to pdfsimpli (their subsidiary) goes unanswered. I cannot get out of a contract I never signed up for and now can't get out of. I have no supporting documentation because I have no subscription documentation at all. I have nothing but a charge by PayPal. PayPal denied my initial request for a refund. So now the issue is, how do I avoid more charges every 4 weeks if I have no way to cancel this phantom subscription?

  

  Business Response

  Date: 04/17/2024

  Hi

  We sincerely apologize for the inconvenience you've experienced. Your feedback is valuable, and we take it seriously. We Can assist you to cancel your account of PDFSimpli. Please add the email you used to log in. With this information we can locate your account and cancel it. You will no longer be charged for your subscription. Feel free to contact us directly at our online chat on our website, email ********************* or call us at ************. We await your response to resolve this issue. Our call center is open from Monday to Friday 9:30am-6:30pm AST. Chat 24/7
  Thank you for using PDFSimpli.
  

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21351527
  
  I am rejecting this response because: I took care of this myself after much time had already passed. Business should be shut down.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/18/2024

  Hi,

  We are sorry for the inconvenience you have experienced. Just to make sure your account will no longer be active we can confirm the status with the email you used to log in. We can verify this to confirm no further charges will be made. We are sorry again for the late response.

  Sincerely,

  PDF Simpli

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise as a free pdf editor. After editing the document they hold it ****** until you pay a "small" fee for a hidden trial after which you will be charged whatever number they pull out of their a** at that time. I paid the small fee and canceled the trial immediately to get my document. I was then charged 4 times over the next month 100% without my consent, until my bank caught on and cancelled my card. What they are doing is illegal and gross, and I'm seeing countless complaints of other people saying they had the same experience .

  

  Business Response

  Date: 02/27/2024

  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ********************************** was on January 22, 2024 for our $1.95 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase and explain what will happen to the account after the 14 day trial ends. Your confirmation was sent January 22, 2024, We have attached the evidence of the email confirming your subscription and additional information of your registration that was sent. The cancellation for this account was on February 6, 2024. We were not able to charge the amount of $39.95. We added evidence of this and the account status as cancelled. You will not be charge for any amount. The account was completely close in February 6, 2024. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.

  
  

• Initial Complaint

  Date:01/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/17/23 I edited a pdf document. I paid for the edit. It was a total of $1.95. I never knew by paying for what I used with them for I was subscribing to a $39.95 subscription until I received my Dec 2023 credit card bill. On 1/2 I contacted them and disputed the charge of 12/2 in the sum of $39.95 and said the exact same thing that I paid for what I used and never subscribed and wanted to make sure there were not more charges going forward. They agreed and credited me $39.95 on 1/2/24. I just received my Jan 2024 credit card statement. There is a charge from 12/30 that I did not know anything about. When they credited me the $39.95, I assumed it was from the 12/2 charge. Now they are saying that when I put in my credit card information for the $1.95, please see screenshot, I automatically signed up for a subscription. Why would I think I was signing up for a "free trial" and subscription when I paid for what I used? This is absolute fraud. I tried to dispute it, but they did not care because of the tiny fine print at the bottom that is apparently automatically checked when you put in your credit card information. I am requesting a credit of $39.95. I was taken advantage of.

  

  Business Response

  Date: 02/07/2024

  Hi 

  Thank you for contacting us. Sorry for the inconvenience that you have. You initially signed up for our 14 day trial on November 17 2023 for the amount of $1.95. This is not a free trial it is a 14 day trial with unlimited access. Once the trial ends you will continue with your active account in our base subscription service for $39.95. This is all mentioned before you pay for the trial. You can cancel your account at anytime. If you do not cancel withing the 14 day trial period you will remain with our base subscription. We have added evidence of the payment page where the terms and agreement are stated and accepted. On December 2 2024 the 14 day trial had ended and the account was not cancelled. On this date you started with our base subscription. On January 2, 2024  when you called to cancel your account it was going to renew the monthly service. It is ever 4 weeks. The agent that assisted you processed the refund that was charged for that month withing our refund policy. We added the evidence of the terms and agreement page that was accepted. We have refunded the last charge and cancelled your account. You will no longer have any charges made to your account. 

  Customer Answer

  Date: 02/14/2024

   
  Complaint: 21202939
  
  I am rejecting this response because:

   

  If I thought I was signing up for a free trial, why would I have paid, at that time, for the pdf editor I used at $1.95?  Your practices,by putting that fine print on the credit card section (again where I thought I was just paying for what I used, is disingenuous.
  In that section of the credit card authorization automatically has a check filled in in the box and is extremely tiny print.  I assumed I was just authorizing the charge of $1.95. This is deceitful and as a result, I would like to be refunded $39.95. Thank you.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 03/05/2024

  Hi 
  Initial sign up for the account under *********************** was on 17-Nov-2023 for our 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase.  We have attached the evidence confirming your subscription and additional information of your registration. The cancellation for this account was on January 2, 2024. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on December 2, 2024. You should see the funds reflect in your account in 5-7 business days. Cancellation for your account was made It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.
  
  

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  Again, I did not knowingly sign up for any "subscription"! I purchased what I ordered at $1.95.  Your attachment even proves that fact.  It shows what I was being charged for that day.  If I could have gotten it for free under the "14 day full access" why would I have paid anything?  I could have canceled before the 14 days and edited all the documents I wanted.  I 100% feel like I was duped into a subscription.

  To amicably resolve this matter, I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to **** have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WorkSimpli Software LLC provides a few different online services. I used their resumebuild.com service to update my resume. Once my resume was updated, I paid to be able to download my resume but the site was unable to process my request. I reached out to their office in *********** within business hours yet their office was closed early (I reside in ********** currently, however being born and raised in *************, I am aware of the time difference and accounted for that). I then reached out to customer support via online chat and spoke with *************************** to resolve my issue and they were unable to do so. I decided to cancel my subscription and attempted to delete my profile on the website but they only offer the means to cancel the subscription, not the latter. In addition to this I also attempted to end the chat with ***** however he kept reopening chat despite me actively choosing the option to end the chat on the website. I fear that they have too much access to my personal information and may use it in the future for nefarious reasons.

  

  Business Response

  Date: 02/07/2024

  Hi

  Thank you for bringing your concerns to our attention regarding your recent experience with our ResumeBuild.com service. We sincerely apologize for the inconvenience and frustration you have encountered.
  We have identified the issues you raised and are taking immediate steps to address them. We regret any inconvenience caused by the inability to delete your profile and the persistent chat reopening behavior. Regarding your personal information, please be assured that we take data privacy and security very seriously. Your information is protected according to industry standards, and we do not engage in any unauthorized use or sharing of customer data. We will work on removing your account from our system and send an email confirming this. Once again, we apologize for the inconvenience and thank you for bringing these issues to our attention. Your feedback is invaluable in helping us improve our services and ensure a better experience for all our customers.

  If you have any further questions or concerns, please do not hesitate to contact us directly at *********************************

  Regards

  Customer Answer

  Date: 02/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************************

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam on pricing of product service and use. It reference free, but there is a catch for converting PDF to Word Document, once you begin to download, it charges a fee of $1.95, one-time fee. November 26, 2023. In addition, I did not sign up for a subscription of $39.95, $12.95 or $6.95. This company tried to get money from my card five times prior. Even when I called the week of December 11th 2023, with a complaint, stating I did not sign up for a subscription. I did not receive an email of receipt for a subscription, and I did not sign up for a trial. The customer service representative argued with me and was rude. Just today, on December 21, 2023, this company tried to charge my card again for $12.95 and $6.95, making it the seventh time. When I spoke to the customer service representative last week, I requested to be disenrolled, because I did not enroll myself. She did not.

  

  Business Response

  Date: 01/08/2024

  Hi, 
  I'm sorry to hear about your experience. All of our services are on a subscription basis. We have worked really hard to bring more functionality to our product to offer the best service for you. The option we currently have as a free one time is our "Delayed" Option. You will have to wait 24hr for one document converted to word, free of charge. Or pay for our 14 day trial (for $1.45 or $1.95) to get your file immediately, depending on the plan you choose. The $1.95 option gives you full access and unlimited conversion for 14 days. The option you selected was our trial for 14 days for $1.95. the account was never cancelled.If no cancellation or change of plan is made, then you move over to our auto-renewing base subscription plan for $39.95. Your account was never charged after the trial the charges where voided. We have added evidence of the voided charges. We added evidence of the terms and agreement that was accepted before you paid for the trial.  We added the email that was sent with the information of your account and your subscription. You can contact us through our online chat on our website, email ********************* or call us at ************.

  Regards,
  PDFSimpli
  

  
  

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 14 day trial for $.95 on 10.11.23. "Unlimited printing and downloading for 14 days. After 14 days, auto-renews $39.95. I cancelled the service right after trying the online program because it didn't work for what I needed it for. On Oct 26, Nov 23 and Dec 21 I was charged $39.95 3 times for a total of $119.85. The business is a complete SCAM, ********** needs to shut this business down.

  

  Business Response

  Date: 01/15/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ***************** was on Oct 11, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on October 11, 2023 with the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on December 26, 2023. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on December 21, 2023 within our refund policy. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information and the cancellation email send for december 26,2023 if you have evidence of  a cancellation made before  December 26 please send it to us and we can assist you.The only request we have for cancellation was made December 26, 2023 we added that evidence.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  
  

• Initial Complaint

  Date:12/19/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 14 day trial offer on October 25. Two days before my trial was to end, I called WorkSimpli and canceled my trial. I was charged ***** on Nov. 9. I called the provided number and got an automated response which stated my call would be returned within 24 hours. I received no call nor message from the company. The same situation happened on Dec. 7. I filed a complaint with Paypal on Dec. 7 and have not heard back from WorkSimpli. I am now owed ***** for the two months.

  

  Business Response

  Date: 01/02/2024

  Hi

  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, I want to express our sincere apologies for any inconvenience you've encountered. We take your concerns seriously and have taken immediate steps to address the issues raised. To resolve this matter, we will need the email that was used to log in to take a look at your account to be able to assist you. Once we have your account we can verify the issue that you are mentioning. Please provide us with the information to be able to assist you or contact us at ************* for our customer support or by email at **********************************************************. Thank you for bringing this to our attention, and we appreciate your understanding.
  Best regards,

  Customer Answer

  Date: 01/02/2024

   
  Complaint: 21028134
  
  I am rejecting this response because: the company asked for the email used with the account, in order for them to look into the charges.
  
  Sincerely,
  
  ***********************************

  

  Business Response

  Date: 01/10/2024

  Hi
  I hope this message finds you well. We want to express our sincere apologies for any inconvenience you've encountered. In order to resolve this matter, we will need the email that was used to log in to verify the account. We can not locate the account with only the charges made. For security reason we cannot ask for information regarding you credit card. We will have to work with the email. If you wish to provide your credit card information please contact us at ************** or by email at ********************************** We will be glad to assist you to help resolve this matter as soon as possible.

  Thank you

  PDFSimpli

  Customer Answer

  Date: 01/14/2024

   
  Complaint: 21028134
  
  I am rejecting this response because: the company has not agreed yet to refund the amount requested.
  
  Sincerely,
  
  ***********************************

  Customer Answer

  Date: 01/16/2024

  I would like for this case to be kept open. I initiated a complaint through Paypal, which was how my money was debited at the beginning. This company told me that I must close the complaint in order for them to process a refund. I did so and never received a refund. I do not trust for this to be handled until my money is back in my account.

• Initial Complaint

  Date:12/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged successfully two tines almost 40 dollars to my account with MULTIPLE ATTEMPTS when I contacted the company and gave them my card info and name the first person a ********************* up on me I then called back a woman answered I gave her my info and she said I was making it all up and that she was ending the call and hung up I have bank statements that show I also have hospital paperwork that states I was in hospital for the past 2 months .... this company is not only extremely rude they are fraudulent and accuse people of making things up SMH DO NOT TRUST THEM when I receive a response to my email I have sent with all the proof I will update this as of right now this company should not be trusted!!!

  

  Business Response

  Date: 01/08/2024

  Hi
  I hope this message finds you well. We have recently reviewed your complaint submitted to the Better Business Bureau, and we sincerely apologize for any frustration you may have experienced.
  After a thorough investigation into your concern, it appears that we are unable to locate an account under ********************* associated with the information provided. To help us assist you more effectively, could you please provide additional details such as the account number, transaction ID, or any other pertinent information? This will enable us to locate your account promptly and address your concerns accurately.
  We understand the importance of resolving this matter, and we are committed to assisting you. Please reply to this email with the requested information, or feel free to contact our customer support team directly at *************. We appreciate your patience and cooperation as we work to resolve this issue.
  Once again, we apologize for any inconvenience this may have caused, and we look forward to assisting you promptly.
  Best regards,