Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for PDF Simpli and initially found their service satisfactory. However, my experience took a sharp downturn when I decided to cancel my subscription on September 1, 2023. Despite receiving a confirmation email assuring me of the cancellation, PDF ****** continued to charge my account until today, May 5, 2024.When I reached out to PDF ******'s customer service via live chat to address this issue, I was met with sheer incompetence and a blatant disregard for customer concerns. The representative I spoke with not only refused to acknowledge the cancellation confirmation email I received but also insisted that my subscription was only cancelled today, despite my account clearly reflecting the cancellation status upon logging in.It's incredibly alarming that I did receive my cancellation confirmation in September, but have no emails confirming the additional charges beyond that point, nor an email confirming the cancellation PDF Simpli *believes* happened today.This level of negligence and unprofessionalism is unacceptable. PDF ******'s failure to honor cancellation requests and their deceptive billing practices demonstrate a lack of integrity and respect for their customers. I caution anyone considering their services to proceed with extreme caution, as their disregard for customer satisfaction is deeply concerning.

  

  Business Response

  Date: 05/06/2024

  Dear *******,
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. Thank you for bringing this to our attention, and we appreciate your understanding.
  

  We are writing to address your recent inquiry regarding the refund process for your PDF Simpli subscription. Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Upon reviewing your account history, we note that the initial sign-up occurred on July 21st, 2023, associated with the email address ********************* for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $39.95 per month. You assert that you canceled the subscription on September 1st, thereby incurring two months' worth of subscription fees before cancellation. It is important to note that following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. However, monthly confirmation emails are not routinely dispatched. The cancellation request for your account was successfully processed on May 5th, 2024, and confirmation was sent to your registered email address. We have provided documentation of this cancellation for your reference. Prior to this date, we did not receive any cancellation requests from your end. Due to the dispute initiated on your behalf, an arrangement was reached to reimburse your account. As a result, four charges of $39.95 each have been processed for return to your account. The refunded amount should reflect in your account within 5-7 business days. We included evidence of this for you to review. We kindly request proof of the email confirming your cancellation made in September. This will assist us in further reviewing your case.
  

  For any future assistance or inquiries, please do not hesitate to contact us through our website's online chat, via email at ********************** or by phone at ************. We are committed to addressing any concerns you may have and providing assistance as needed.
  

  Best Regards,

  PDF Simpli
  
  

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21669609
  
  I am rejecting this response because: It is not my job to prove to you that my account was cancelled, and frankly, I didn't take the time to read through your fabricated response. It is not my problem that your system didn't process the cancellation until the split second I logged in on May 5. The charges you refunded were the only ones too old to dispute with my bank - they have been notified of your fraud with more recent charges. My BBB complaint (and review) remain posted.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/07/2024

  Hi *******,

  I hope this message reaches you in good spirits. We've noted your initial claim was regarding the lack of acknowledgment for your cancellation email. We're prepared to assist you now and address the cancellation in question. However, without the email confirming the cancellation, our options are limited. 
  
  Regarding the dispute with your bank, an agreement was reached between our company and your bank for the reimbursement of four charges, each totaling $39.95. It's important to note that our standard policy includes a 30-day refund window, and the additional charges were incurred within that period at your discretion. Refunds for additional charges to your account will not be processed until your claim is fully addressed, which entails providing us with the email confirming the cancellation, as per our standard procedure.

  Thank you for your time.

  PDF Simpli

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading the other complaints, I cant say Im surprised. I dont know who this company is and I saw a charge for ***** on my bank account. So I called the phone number and got some girl on there and said to her Im not sure who you guys are but you have charge my bank account and Im not very happy so we need to get this taken care of ASAP so I dont lose my temper here. I said I am going to try and become about this but right now Im a little ****** off that I have someone trying to take my money that I have no business with and it needs to be fixed. She had an attitude from the very beginning of the call so I gave her one right back. She then starts telling me to refrain from talking that way and everything else and I said listen you do your job but dont tell me how to talk or what to say and we wont have any problems. She continued to try and talk over me and gave me this whole thing saying I dont work for you. I dont work for you. I might try and help you, but youre not gonna talk and be rude. I dont work for you you need to get that through your head. So of course, I snapped right back and told her do her **** job and quit trying to tell me how to act or what to say and frankly, I didnt care who she worked for. She needs to do her **** job. So then she basically said Im not gonna do anything I said OK fine give me a supervisor. She didnt says Im not letting you talk to anyone else and I said well thats fine. I will hang up and call back. Her reply was you wont talk to anybody else here nobody will talk to you and then she told me I was rude which, of course I said not as bad as you and I ended the call telling her what a piece of c*** I thought she really was along with some other nice names. Bottom line you gonna talk trash to me and try and talk down on me and tell me youre not gonna do your job. Im gonna tell you if youre a piece of c*** and a b**** and thats exactly what I told her that she was and that she could go F herself. I only said that after she refused to let me talk to anybody else and told me she was going to make sure nobody helped me. I then called back and was told there was no supervisor and nobody was there to talk to anyone and then I got hung up on.

  

  Business Response

  Date: 05/06/2024

  Hi *****,
  

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. If you have any additional questions or concerns, please feel free to reach out to us directly at ********************************** Thank you for bringing this to our attention, and we appreciate your understanding.
  
  
  We have a 30-day no-questions-asked refund policy. The initial sign-up for the account was on April 8, 2024, with the email ******************* for our 14-day trial period. Upon the conclusion of the 14-day full access trial, your account was automatically transitioned to our base subscription of $39.95. Following every trial subscription purchase, we promptly send an email to customers confirming the purchase details, subscription information, and outlining what will transpire after the 14-day trial period concludes. The payment receipt was emailed to you on April 8, 2024 for your reference. We added evidence of this payment receipt for you to review. The cancellation for this account was processed May 6, 2024. It has been successfully canceled and is no longer active. A confirmation has been sent to your email. No cancellation request was received prior to this date or during trial and that is why your account transitioned into a monthly subscription. We have provided evidence of the terms and conditions you acknowledge upon payment for further clarification. You mentioned you did not subscribe but It's important to note that a subscription is required, to use our service, which commences with the trial period and acceptance of our terms and conditions. We also added evidence of the files in your account, which do mention your name. Per your request we have processed a refund for the $39.95 payment and have included evidence of the refund for your review, along with a credit note we sent to you via email. The refunded amount should be reflected in your account within 5-7 business days. For any future assistance, please feel free to reach out to us through our website's online chat, email us at ********************** or call us at ************. We are here to help with any inquiries or concerns you may have.
  
  Best Regards,
  
  PDF Simpli
  

  
  

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. $ ***** 2. They charged me which I didn't subscribe.3. I paid for the 1st trial already. 4. They never informed me for the monthly charging.5. They cheat me for the subscription.

  

  Business Response

  Date: 05/01/2024

  Hi,

  
  We have a 30-day no-questions-asked refund policy. The initial sign-up for the account associated with ***************** occurred on April 15, 2024, for our 14-day trial period. Upon the conclusion of the 14-day full access trial, your account was automatically transitioned to our base subscription of $39.95. Following every trial subscription purchase, we promptly send an email to customers confirming the purchase details, subscription information, and outlining what will transpire after the 14-day trial period concludes. The payment receipt was emailed to you on April 15 for your reference. We added evidence of this for you to review. The cancellation for this account was processed on April 30, 2024, immediately after the trial concluded. No cancellation request was received prior to this date. We have provided evidence of the terms and conditions you acknowledge upon payment for further clarification. You mentioned you did not subscribed but It's important to note that a subscription is required to use our service, which commences with the trial period and acceptance of our terms and conditions. Per your request we have processed a refund for the $39.95 payment and have included evidence of the refund for your review, along with a credit note sent via email. The refunded amount should be reflected in your account within 5-7 business days. Your account has been successfully canceled and is no longer active. A confirmation has been sent to your email. For any future assistance, please feel free to reach out to us through our website's online chat, email us at ********************** or call us at ************. We are here to help with any inquiries or concerns you may have.
  

  Best Regards,

  
  PDF Simpli

  Customer Answer

  Date: 05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial. When I was charged the first payment, I called, and the system said it canceled my account. I was then charged again today and called to do the same thing, and the system stated it had canceled my account. I called back because I wanted a refund, only to realize I wasnt canceled, the account would still be active, and I wouldve been charged again. They will give me back the April payment but will not give me back the March payment as if their system didnt make the mistake.

  

  Business Response

  Date: 04/22/2024

  Hello *****,

  Thank you for reaching out with your concern. According to our records, the email address associated with your query, *************************** belongs to inactive accounts from 2021 and 2022. To proceed with cancellation via our automated system, we require your account number. We trust that you have this information readily available. Upon successful closure of the account, an email confirmation will be promptly sent to you. Please review your email inbox for any confirmation of cancellation. To assist you further, kindly provide us with the account number or the email address used for registration so that we can verify your account details. We look forward to resolving this matter for you promptly.
  
  Best regards,
  

  PDF Simpli

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been signed up and charged monthly $39.95 for 3 months by PDF Simpli. I never subscribed to this membership and have reached out numerous times to them regarding the mistake. The business has been difficult and refusing a refund despite that fact I never signed up or used their service. They have offered only a partial refund.

  

  Business Response

  Date: 04/18/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ****************************** was on January 5, 2024 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase, the information of your subscription and what will happen after the 14 day trial ends. The cancellation for this account was on March 19, 2024. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for two charges out of our refund policy. We added evidence of the refunds. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information.  ** mentioned you did not subscribe to our service in order to use your document you need to have a subscription. we added evidence of the document that was used for the account that was created in PDFSimpli.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************ for any assistance.

  Thank you for using PDFSimpli.
  

  
  

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PDFSIMPLI refuses to refund my money or give me access to my services.I paid about 1.95 for the trial and canceled it everything was going fine.I checked my PayPal and I was charged USD ***** this was not emailed to me at all with the email I signed up with if it wasn't for PayPal I wouldn't have gotten this notification.I filed a chargeback with ****** then PDFSIMPLI shut down my account WITHOUT refunding me my subscription money and then the Paypal chargeback was denied due to them submitting false claims.I emailed them asking for me to have access to my account back if they aren't going to refund me because that is the least they can do and they sent me this " your account with this email address "REDACTED "has already been closed from our end. The reason behind the cancellation was that you had already raised a chargeback with PayPal against these payments and we had also submitted the documentation at that moment regarding the dispute so we're unable to assist you with the refund since we do not have any access now to refund your payment if you already raised a chargeback. We would suggest you to please contact your bank or PayPal to get more information regarding this matter. They will assist you further in this matter."Why close my account and then DENY me my refund and take my money anyways? Please do not sign up for this service it is a scam.

  

  Business Response

  Date: 04/02/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under *********************** was on February 12, 2024 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on February 12, 2024 with the information of your subscription and what will happen after the 14 day trial ends.  The cancellation for this account was on February 28, 2024. We did not receive any cancellation request before that. We tried to refund your account but the method of payment through PayPal is block. This is because of a dispute that was made with them and we are not able to process any payment trough them. Please contact your bank or PayPal for an update on your dispute. Unfortunately we are not able to process the refund it has to be trough them. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.
  

  
  

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my 30 years of life, this is the first time I have left a negative review on a company website. I called PdfSimpli on 2/29/2024 after reviewing my account and noticing a $39.99 charge I received for their product. Upon reviewing the charge further, I saw that I had other charges related to PdfSimpli, but I don't recall ever using the product or receiving any notifications regarding the recurring charges. I called the company, both looking for answers and hoping for solutions to my issue. Instead, I was met with a customer service agent who was rude and irritated by my questions and eventually hung up on me. I assume that PdfSimpli would like to maintain customer relationships as its automated phone system attempted to down-sell the exact product I was charged $39.99 for by offering it to me for $16.99 and then $6.99. This calls to question why they are charging the customer $39.99 in the first place. After the first agent was disrespectful, I asked for a manager. I was informed that no manager was on duty before the agent disconnected the call. I called back to ask the second agent for a manager and was again hung up on, even after informing the agent that my management request was regarding a previous interaction. To say that it is the agent's sole discretion to make decisions on a customer's account and sole discretion whether or not to pass the call along to a manager once requested is ridiculous and unprofessional. I can't speak to the quality of the PdfSimpli product, as I have not had a chance to use it. However, I can speak to the quality of their customer support, and it is an interaction you don't want to have. The customer service team speaks for an organization, and what I heard on that call was that they are more concerned with your money than they are with providing you with an excellent service or product. There are many alternatives to PdfSimpli; I advise you to take your business elsewhere.

  

  Business Response

  Date: 04/17/2024

  Hi ***********************
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ***************** was on October 19, 2023 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. The information of your subscription and what will happen after the 14 day trial ends.  The cancellation for this account was on February 29, 2024. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for the charge of  $39.95 on February 23, 2023 within our refund policy. We added evidence of the refund.  You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. You mentioned you did not use our service we have evidence of the document to used in the account created in our website. It has your name it was added to. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  
  
  

• Initial Complaint

  Date:02/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last Feb 2023,Resume Build says I used their service, and started charging my credit card,*********** ***** a month for 12 months,in April 2023 it was charged twice.I called *********** and they say I need to contact and deal with Resume Build.I had no idea this was taking place other then my balance was going up..and then noticed these unauthorized charges.I'M asking for Resume Build to reimburse those charges,its illegal to do this.I live in the ***,and hope this is the right place to ask for help.This company has scammed other people,and I need help with this.Im a senior trying to live on Social Security and I feel taken advantage of.These charges went from February of 2023 thru December 2023...twice charged in April 2023.

  Customer Answer

  Date: 03/07/2024

  ** reaching out to you once again,in hopes to finally resolve this matter ,with Resume Build.

  We came to a agreement that they would pay 6 months of the charges,39.95 a month.That was March 2024.

  They promised it was going to be taken care of then,and they said it was done.Ive seen two payments thats been refunded,since then.Ive been back in contact and questioned the time its taken,they have assured me its been taken care of and could take several  weeks for refunds to all appear.I dont agree with that since two have been received. I'M getting tired of emailing them and still feel like its a run around. I just want the 6 refunds and have this over.Please help.

   

  Customer Answer

  Date: 03/12/2024

  Hello ,once again...

  Of course Worksimpli or Resume Build, has not refunded any charges.

  I have tried to send this same complaint to Daco in ***********, but all complaint  forms etc are in Spanish, I dont speak Spanish ,can you BBB send them this complaint? I NEED HELP,..RESUME BUILD, IS NOT GOING TO CORPORATE IN THIS MATTER.I really think they are taking advantage  of the fact that they are in *********** and we in the *** cant touch them.

  Once again ,Im a senior living on a fixed income ,and because Resume Build decided to charge a years worth of charges that I didnt ask for,I cant pay the monthly charge card payments.

  They cant prove to me Im the one that they say opened a subscription, its not my email ,but my credit card.???

  Thank you,*****.

   

  Customer Answer

  Date: 03/13/2024

  Screenshot,says the refunds have been deposited, which is NOT true.

  Please report this company to Dept.Of Consumers  Affairs,PR.

   

  

  Business Response

  Date: 04/17/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under **************************** was  for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. In this email we add the information of your subscription and what will happen after the 14 day trial ends.The cancellation for this account was on February 29, 2024. We did not receive any cancellation request before that.  We went ahead and refunded as a curtsey 6 of your payment method  for the charge of  $39.95. This is out of our refund policy. You should see the funds reflect in your account in 5-7 business days. We added evidence of the refund issued. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.
  Thank you for using PDFSimpli.
  
  

• Initial Complaint

  Date:02/26/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order 1 page pdf conversion software for $1.45 in Jan. I was charged for a subscription price of $39.95 instead. They claimed I misread the terms. Fine. I'll eat that cost. My problem is it bills $39.95 every 4 weeks and I cannot cancel my subscription. There is no option online and repeated calls and emails to pdfsimpli (their subsidiary) goes unanswered. I cannot get out of a contract I never signed up for and now can't get out of. I have no supporting documentation because I have no subscription documentation at all. I have nothing but a charge by PayPal. PayPal denied my initial request for a refund. So now the issue is, how do I avoid more charges every 4 weeks if I have no way to cancel this phantom subscription?

  

  Business Response

  Date: 04/17/2024

  Hi

  We sincerely apologize for the inconvenience you've experienced. Your feedback is valuable, and we take it seriously. We Can assist you to cancel your account of PDFSimpli. Please add the email you used to log in. With this information we can locate your account and cancel it. You will no longer be charged for your subscription. Feel free to contact us directly at our online chat on our website, email ********************* or call us at ************. We await your response to resolve this issue. Our call center is open from Monday to Friday 9:30am-6:30pm AST. Chat 24/7
  Thank you for using PDFSimpli.
  

  Customer Answer

  Date: 04/17/2024

   
  Complaint: 21351527
  
  I am rejecting this response because: I took care of this myself after much time had already passed. Business should be shut down.
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/18/2024

  Hi,

  We are sorry for the inconvenience you have experienced. Just to make sure your account will no longer be active we can confirm the status with the email you used to log in. We can verify this to confirm no further charges will be made. We are sorry again for the late response.

  Sincerely,

  PDF Simpli

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They advertise as a free pdf editor. After editing the document they hold it ****** until you pay a "small" fee for a hidden trial after which you will be charged whatever number they pull out of their a** at that time. I paid the small fee and canceled the trial immediately to get my document. I was then charged 4 times over the next month 100% without my consent, until my bank caught on and cancelled my card. What they are doing is illegal and gross, and I'm seeing countless complaints of other people saying they had the same experience .

  

  Business Response

  Date: 02/27/2024

  Hi 
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ********************************** was on January 22, 2024 for our $1.95 14 day trial. After the 14-day full access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase and explain what will happen to the account after the 14 day trial ends. Your confirmation was sent January 22, 2024, We have attached the evidence of the email confirming your subscription and additional information of your registration that was sent. The cancellation for this account was on February 6, 2024. We were not able to charge the amount of $39.95. We added evidence of this and the account status as cancelled. You will not be charge for any amount. The account was completely close in February 6, 2024. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************. Thanks for using PDFSimpli.