Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously contacted you guys regarding charges that had been made on one of my accounts you did cancel and refund me for that, but I somehow kept getting charged by your company I had contacted you on March 28th by email regarding continuous charges being made and never received a response so I called your customer service today who was absolutely terrible and rude. I told her that I have already contacted the BBB because of charges being made on my account and she said that I needed to show proof of that I gave her the complaint number and the date but she said she was not able to find anything related to my name, terrible business practice to call a customer a liar and on top of that to not want to issue a refund also do you not keep any records of conversations with customers? She ended up being able to find previous refunds that had been made to my account and said I had another account so you still kept one of my accounts active when I had already requested to cancel. On top of that I asked to speak with a manager and she said there is no manager available. She was more focused on not helping me and being "right" than actually solving the problem. 0/5 for customer service and I need a refund for every all months that money has been taken from my account from this company. Terrible business I will tell everyone I know to not use this company.

  

  Business Response

  Date: 06/05/2024

  Dear *********,
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. Thank you for bringing this to our attention. 

  
  We would like to bring to your attention the details concerning the account associated with the email ************************ initiated on November 17th, 2023, for our 14-day trial period. Upon the expiration of the trial period, your account was automatically transitioned to our base subscription plan priced at $39.95. As part of our standard practice, we promptly send email confirmations to our customers following each trial subscription purchase, detailing the transaction specifics, subscription terms, and the subsequent procedures post the trial period. We would like to confirm that the payment receipt for your subscription was sent to you on November 17th, 2023, for your records. We have included documentation of this transaction for your review. The cancellation request for your account was officially processed on March 23rd, 2024 through PayPal. It is important to note that no cancellation requests were received prior to this date. 

  
  In terms of reimbursement, our company operates to a 30-day no-questions-asked refund policy, prioritizing customer satisfaction. Your initial refund request was received on March 28, 2024 via email. At that time, our team members explained the intricacies of our refund policy to you. We have maintained a comprehensive record of our communication history with you, and every interaction with our team members was aimed at addressing your concerns and outlining the available options. 

  
  On March 8th, 2024, you initiated a new trial subscription for a duration of 14 days, utilizing the email address ************************* Subsequently, the subscription transitioned into our base plan as it was not terminated during the trial period. Following your contact with us in March, we promptly closed the account as per your request. Regrettably, we were not made aware of the existence of another account associated with a different email and payment method. The initial subscription was linked to a PayPal payment, while the subsequent one utilized a credit card for payment. Without notification of multiple accounts under different credentials, we operated solely based on the information provided to us.

  
  It was only during your recent inquiry on June 3rd (phone call) regarding certain charges on your account that we became aware of the second account linked to the email ************************* Evidence of payment receipt for this account, generated on the day of subscription (March 8th), has been enclosed for your reference. We also want to confirm that this account will no longer renew automatically.
  
  
  Records indicate utilization of our services for both accounts. While our refund policy remains in effect, as a gesture of goodwill, we are prepared to issue one additional refund. Please note that this represents the extent of assistance we are able to provide in this matter. Attached herewith is a credit note for your review, with an anticipated processing timeframe of 5 to 7 business days. Let us know if you have any further questions or concerns.
  
  
  Thank you for your cooperation and understanding.
  
  
  Sincerely,

  
  PDF Simpli
  

  
  

• Initial Complaint

  Date:05/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being charged for a canceled trial subscription. I originally notified the company in January, well before the end of the trial period and a credit of 1.50 was applied to my account. After that, the company began charging my **** $39.95. I have called and notified this company via chat monthly. Each time they have promised to cancel the account and refund the charges. They did not do this until May 20. Please note that my situation is identical to every other individual submitting a claim. I guess all of us are wrong. This company is engaging in deceptive, fraudulent, and illegal business practices by stealing money from people. I intend to pursue this with every legal and consumer advocate resource available until I receive restitution. I have never in my life dealt with such an unscrupulous company. Spare me the canned reply citing that I did not understand the terms of the agreement or your fictitious claims that you advised me to some other nonsense. You should be ashamed of both the poor quality of your product and your duplicitous business practices.

  

  Business Response

  Date: 06/03/2024

  Dear *********,
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 
  

  According to our records, your subscription commenced on February 29th, 2024 with email ***************************** We added evidence of your payment receipt for you to review. Throughout our correspondence, we have diligently maintained detailed records of our communication history with you, ensuring every interaction with our team members was focused on addressing your concerns and explaining the available options.
  

  You assert that you initially notified us in January; however, there is no documentation of such communication on record for that month. Additionally, your trial subscription did not commence until late February, rendering January contact unnecessary. As per our records, your first interaction with our support team occurred on May 19th, 2024, via a chat session. During this exchange, we provided clarification regarding the terms of our agreement, our refund policy, and promptly processed any eligible refund before closing the account. We have included evidence of the confirmation email indicating that your account was closed at your request on the specified date.
  

  Prior to this interaction, there was no cancellation request or communication from your end. Subsequently, you reached out to us via email on May 23rd, to which our team responded the following day. Therefore, it is evident that we were responsive to your inquiries and provided explicit assistance whenever contacted.
  

  However, despite our efforts to resolve the matter directly, you opted to escalate the issue by initiating a dispute with your bank. An agreement was reached with your bank to reimburse your account and two additional charges of $39.95 were processed on June 1st to ensure full reimbursement to your account. The refunds should take 5 to 7 business days to return back to your account. 
  

  We trust this explains the sequence of events and clarifies any misunderstandings. Furthermore, we added evidence of our system credit logs and the charges credit notes confirming all refunds.

  Thank you for your time.

  PDF Simpli
  

  
  

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of bank fraud and noticed some charges on my card statement from pdfsimpli. I contacted pdf simpli to tell them I was a victim and want a refund on the 14th of May and the man told me the email and phone number were ones that aren't mine at all and only thing that matched me was the name of card holder. Researching online this is common with card fraud cases. I told him cancel this subscription and refund all the money as i am a victim . He told me to wait for a manager call back within 1-2 days. No call ever came and infact he didn't cancel it and I was charged again I attempted to reach out by chat, email and phone once again and nothing has happened and on the phone call they once again said supervisor would call back it hasn't happened this feels Like very scammy and no care for victims of fraud and I would run from this criminal supporting organization!!!

  

  Business Response

  Date: 05/29/2024

  Dear ****,
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. Could you provide us with the email address for this account so we can review it? The email *************************** belongs to an old account from ******************************* our system. We want the information for the new account that billed you this month on the 14th. 
  
  If you cannot find the correct e-mail, we can use other information to help you find your "Active Account".  Any of this information will help:

  Last 4 digits of the charged card with the full name on the card
  PayPal E-mail Charged (If transaction was done through PayPal)
  Account ID (located in your PDF Simpli account)
  
  We will be waiting for your response!
  
  Best regards,
  PDF Simpli
  

  
  

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21771675
  
  I am rejecting this response because: I called them several times emailed them about the issue and even tried online chat . No response. 

  
  

  I do not have a pdf simpli account they said they email was *************************? This is not me ! I have no account from pdf simpli I'm a victim of theft and I cannot get help the card number 7297
  

  
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 06/11/2024

  Dear ****,

  We appreciate your feedback regarding your recent experience, as conveyed to the Better Business Bureau.
  
  Our records show a comprehensive history of our communications with you. Each interaction with our team was intended to address your concerns and outline the available options. Therefore, your assertion that we did not respond to calls, emails, or chats is incorrect. Our chat representatives are consistently responsive, and we answer phone calls except on weekends. We were unable to locate the email in the screenshot you provided, and it is unclear to whom it was sent.
  
  Regarding your reimbursement, our company adheres to a 30-day no-questions-asked refund policy, prioritizing customer satisfaction. Your refund request was processed on May 27, 2023. At that time, our team explained our refund policy and issued the refund that was in our power. Unfortunately, no further refunds can be issued beyond what has already been processed.
  
  This system relies on user-inputted information. All data in your account was entered by you or someone with access to your information. We have closed your account to prevent any further charges.

  If you suspect fraud, please contact your bank to report the compromised information.
  
  Should you have any further questions, please let us know.

  PDFSimpli

  Customer Answer

  Date: 06/12/2024

   
  Complaint: 21771675
  
  I am rejecting this response because:This company is a scam and aids criminals in theft from innocent people and during the first call to pdfsimplii the phone number and email did not match mine for this account the only match was apparently my name and card number that is it. I was promised a return call from a manager several times from pdfsimplii and now pdf simpli calls the victim a liar and is a very bad scammy company wasted more than a month doing nothing and in the end tell me to go get a charge back which can take 30 days for me a single mom who didn't deserve this I will now expose pdf simpli as ****** lieing and refusing to do the right thing. No return reply and later I'll show the calls and chat showing no reply 

   Shame on pdfsimplii

  
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:05/14/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did a free trial of their PDF Simpli software. I cancelled the software prior to the trial ending, but they are noting i did not. I received charges for 5 months before noticing I was being charged. I called and received one month reimbursement, but asked for more. When doing this, I am told I need to email the support team, which never gets back to me. I have called multiple times in and they cannot support me but ensure support email team will help. I have talked to multiple people and never get a response back. This was billed on a non-profits credit card, and all im asking is that they see i did not use the product and get more reimbursement.

  

  Business Response

  Date: 05/17/2024

  Hi,
  
  We would like to bring to your attention the details concerning the account associated with the email ****************** initiated on March 22, 2023, for our 14-day trial period. Upon the expiration of the trial period, your account was automatically transitioned to our base subscription plan priced at $39.95. As part of our standard practice, we promptly send email confirmations to our customers following each trial subscription purchase, detailing the transaction specifics, subscription terms, and the subsequent procedures post the trial period. We would like to confirm that the payment receipt for your subscription was sent to you on March 22, 2023, for your records. We have included documentation of this transaction for your review.
  
  The cancellation request for your account was officially processed on September 12, 2023. It is important to note that no cancellation requests were received prior to this date. We have provided documentation of this cancellation process along with the terms and conditions which you acknowledge upon initiating the subscription for further inspection.
  
  In terms of reimbursement, our company operates to a 30-day no-questions-asked refund policy, prioritizing customer satisfaction. Your initial refund request was received on September 27, 2023. At that time, our team members explained the intricacies of our refund policy to you. We have maintained a comprehensive record of our communication history with you, and every interaction with our team members was aimed at addressing your concerns and outlining the available options. Regrettably, no further refunds can be issued to your account beyond the one already processed.
  
  You have asserted that you canceled the subscription during the trial period. Kindly provide us with the email confirmation verifying the cancellation, and we will undertake a detailed review of your case.  However, without the email confirming the cancellation, our options are limited. 
  
  Thank you for your cooperation and understanding.
  
  Sincerely,

  PDF Simpli
  

  
  

• Initial Complaint

  Date:05/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for PDF Simpli and initially found their service satisfactory. However, my experience took a sharp downturn when I decided to cancel my subscription on September 1, 2023. Despite receiving a confirmation email assuring me of the cancellation, PDF ****** continued to charge my account until today, May 5, 2024.When I reached out to PDF ******'s customer service via live chat to address this issue, I was met with sheer incompetence and a blatant disregard for customer concerns. The representative I spoke with not only refused to acknowledge the cancellation confirmation email I received but also insisted that my subscription was only cancelled today, despite my account clearly reflecting the cancellation status upon logging in.It's incredibly alarming that I did receive my cancellation confirmation in September, but have no emails confirming the additional charges beyond that point, nor an email confirming the cancellation PDF Simpli *believes* happened today.This level of negligence and unprofessionalism is unacceptable. PDF ******'s failure to honor cancellation requests and their deceptive billing practices demonstrate a lack of integrity and respect for their customers. I caution anyone considering their services to proceed with extreme caution, as their disregard for customer satisfaction is deeply concerning.

  

  Business Response

  Date: 05/06/2024

  Dear *******,
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. Thank you for bringing this to our attention, and we appreciate your understanding.
  

  We are writing to address your recent inquiry regarding the refund process for your PDF Simpli subscription. Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Upon reviewing your account history, we note that the initial sign-up occurred on July 21st, 2023, associated with the email address ********************* for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $39.95 per month. You assert that you canceled the subscription on September 1st, thereby incurring two months' worth of subscription fees before cancellation. It is important to note that following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. However, monthly confirmation emails are not routinely dispatched. The cancellation request for your account was successfully processed on May 5th, 2024, and confirmation was sent to your registered email address. We have provided documentation of this cancellation for your reference. Prior to this date, we did not receive any cancellation requests from your end. Due to the dispute initiated on your behalf, an arrangement was reached to reimburse your account. As a result, four charges of $39.95 each have been processed for return to your account. The refunded amount should reflect in your account within 5-7 business days. We included evidence of this for you to review. We kindly request proof of the email confirming your cancellation made in September. This will assist us in further reviewing your case.
  

  For any future assistance or inquiries, please do not hesitate to contact us through our website's online chat, via email at ********************** or by phone at ************. We are committed to addressing any concerns you may have and providing assistance as needed.
  

  Best Regards,

  PDF Simpli
  
  

  Customer Answer

  Date: 05/07/2024

   
  Complaint: 21669609
  
  I am rejecting this response because: It is not my job to prove to you that my account was cancelled, and frankly, I didn't take the time to read through your fabricated response. It is not my problem that your system didn't process the cancellation until the split second I logged in on May 5. The charges you refunded were the only ones too old to dispute with my bank - they have been notified of your fraud with more recent charges. My BBB complaint (and review) remain posted.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/07/2024

  Hi *******,

  I hope this message reaches you in good spirits. We've noted your initial claim was regarding the lack of acknowledgment for your cancellation email. We're prepared to assist you now and address the cancellation in question. However, without the email confirming the cancellation, our options are limited. 
  
  Regarding the dispute with your bank, an agreement was reached between our company and your bank for the reimbursement of four charges, each totaling $39.95. It's important to note that our standard policy includes a 30-day refund window, and the additional charges were incurred within that period at your discretion. Refunds for additional charges to your account will not be processed until your claim is fully addressed, which entails providing us with the email confirming the cancellation, as per our standard procedure.

  Thank you for your time.

  PDF Simpli

• Initial Complaint

  Date:05/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reading the other complaints, I cant say Im surprised. I dont know who this company is and I saw a charge for ***** on my bank account. So I called the phone number and got some girl on there and said to her Im not sure who you guys are but you have charge my bank account and Im not very happy so we need to get this taken care of ASAP so I dont lose my temper here. I said I am going to try and become about this but right now Im a little ****** off that I have someone trying to take my money that I have no business with and it needs to be fixed. She had an attitude from the very beginning of the call so I gave her one right back. She then starts telling me to refrain from talking that way and everything else and I said listen you do your job but dont tell me how to talk or what to say and we wont have any problems. She continued to try and talk over me and gave me this whole thing saying I dont work for you. I dont work for you. I might try and help you, but youre not gonna talk and be rude. I dont work for you you need to get that through your head. So of course, I snapped right back and told her do her **** job and quit trying to tell me how to act or what to say and frankly, I didnt care who she worked for. She needs to do her **** job. So then she basically said Im not gonna do anything I said OK fine give me a supervisor. She didnt says Im not letting you talk to anyone else and I said well thats fine. I will hang up and call back. Her reply was you wont talk to anybody else here nobody will talk to you and then she told me I was rude which, of course I said not as bad as you and I ended the call telling her what a piece of c*** I thought she really was along with some other nice names. Bottom line you gonna talk trash to me and try and talk down on me and tell me youre not gonna do your job. Im gonna tell you if youre a piece of c*** and a b**** and thats exactly what I told her that she was and that she could go F herself. I only said that after she refused to let me talk to anybody else and told me she was going to make sure nobody helped me. I then called back and was told there was no supervisor and nobody was there to talk to anyone and then I got hung up on.

  

  Business Response

  Date: 05/06/2024

  Hi *****,
  

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. If you have any additional questions or concerns, please feel free to reach out to us directly at ********************************** Thank you for bringing this to our attention, and we appreciate your understanding.
  
  
  We have a 30-day no-questions-asked refund policy. The initial sign-up for the account was on April 8, 2024, with the email ******************* for our 14-day trial period. Upon the conclusion of the 14-day full access trial, your account was automatically transitioned to our base subscription of $39.95. Following every trial subscription purchase, we promptly send an email to customers confirming the purchase details, subscription information, and outlining what will transpire after the 14-day trial period concludes. The payment receipt was emailed to you on April 8, 2024 for your reference. We added evidence of this payment receipt for you to review. The cancellation for this account was processed May 6, 2024. It has been successfully canceled and is no longer active. A confirmation has been sent to your email. No cancellation request was received prior to this date or during trial and that is why your account transitioned into a monthly subscription. We have provided evidence of the terms and conditions you acknowledge upon payment for further clarification. You mentioned you did not subscribe but It's important to note that a subscription is required, to use our service, which commences with the trial period and acceptance of our terms and conditions. We also added evidence of the files in your account, which do mention your name. Per your request we have processed a refund for the $39.95 payment and have included evidence of the refund for your review, along with a credit note we sent to you via email. The refunded amount should be reflected in your account within 5-7 business days. For any future assistance, please feel free to reach out to us through our website's online chat, email us at ********************** or call us at ************. We are here to help with any inquiries or concerns you may have.
  
  Best Regards,
  
  PDF Simpli
  

  
  

• Initial Complaint

  Date:04/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. $ ***** 2. They charged me which I didn't subscribe.3. I paid for the 1st trial already. 4. They never informed me for the monthly charging.5. They cheat me for the subscription.

  

  Business Response

  Date: 05/01/2024

  Hi,

  
  We have a 30-day no-questions-asked refund policy. The initial sign-up for the account associated with ***************** occurred on April 15, 2024, for our 14-day trial period. Upon the conclusion of the 14-day full access trial, your account was automatically transitioned to our base subscription of $39.95. Following every trial subscription purchase, we promptly send an email to customers confirming the purchase details, subscription information, and outlining what will transpire after the 14-day trial period concludes. The payment receipt was emailed to you on April 15 for your reference. We added evidence of this for you to review. The cancellation for this account was processed on April 30, 2024, immediately after the trial concluded. No cancellation request was received prior to this date. We have provided evidence of the terms and conditions you acknowledge upon payment for further clarification. You mentioned you did not subscribed but It's important to note that a subscription is required to use our service, which commences with the trial period and acceptance of our terms and conditions. Per your request we have processed a refund for the $39.95 payment and have included evidence of the refund for your review, along with a credit note sent via email. The refunded amount should be reflected in your account within 5-7 business days. Your account has been successfully canceled and is no longer active. A confirmation has been sent to your email. For any future assistance, please feel free to reach out to us through our website's online chat, email us at ********************** or call us at ************. We are here to help with any inquiries or concerns you may have.
  

  Best Regards,

  
  PDF Simpli

  Customer Answer

  Date: 05/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:04/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a free trial. When I was charged the first payment, I called, and the system said it canceled my account. I was then charged again today and called to do the same thing, and the system stated it had canceled my account. I called back because I wanted a refund, only to realize I wasnt canceled, the account would still be active, and I wouldve been charged again. They will give me back the April payment but will not give me back the March payment as if their system didnt make the mistake.

  

  Business Response

  Date: 04/22/2024

  Hello *****,

  Thank you for reaching out with your concern. According to our records, the email address associated with your query, *************************** belongs to inactive accounts from 2021 and 2022. To proceed with cancellation via our automated system, we require your account number. We trust that you have this information readily available. Upon successful closure of the account, an email confirmation will be promptly sent to you. Please review your email inbox for any confirmation of cancellation. To assist you further, kindly provide us with the account number or the email address used for registration so that we can verify your account details. We look forward to resolving this matter for you promptly.
  
  Best regards,
  

  PDF Simpli

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been signed up and charged monthly $39.95 for 3 months by PDF Simpli. I never subscribed to this membership and have reached out numerous times to them regarding the mistake. The business has been difficult and refusing a refund despite that fact I never signed up or used their service. They have offered only a partial refund.

  

  Business Response

  Date: 04/18/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under ****************************** was on January 5, 2024 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase, the information of your subscription and what will happen after the 14 day trial ends. The cancellation for this account was on March 19, 2024. We did not receive any cancellation request before that.  We went ahead and refunded your payment method  for two charges out of our refund policy. We added evidence of the refunds. You should see the funds reflect in your account in 5-7 business days. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information.  ** mentioned you did not subscribe to our service in order to use your document you need to have a subscription. we added evidence of the document that was used for the account that was created in PDFSimpli.  In the future, you can contact us through our online chat on our website, email ********************* or call us at ************ for any assistance.

  Thank you for using PDFSimpli.
  

  
  

• Initial Complaint

  Date:03/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PDFSIMPLI refuses to refund my money or give me access to my services.I paid about 1.95 for the trial and canceled it everything was going fine.I checked my PayPal and I was charged USD ***** this was not emailed to me at all with the email I signed up with if it wasn't for PayPal I wouldn't have gotten this notification.I filed a chargeback with ****** then PDFSIMPLI shut down my account WITHOUT refunding me my subscription money and then the Paypal chargeback was denied due to them submitting false claims.I emailed them asking for me to have access to my account back if they aren't going to refund me because that is the least they can do and they sent me this " your account with this email address "REDACTED "has already been closed from our end. The reason behind the cancellation was that you had already raised a chargeback with PayPal against these payments and we had also submitted the documentation at that moment regarding the dispute so we're unable to assist you with the refund since we do not have any access now to refund your payment if you already raised a chargeback. We would suggest you to please contact your bank or PayPal to get more information regarding this matter. They will assist you further in this matter."Why close my account and then DENY me my refund and take my money anyways? Please do not sign up for this service it is a scam.

  

  Business Response

  Date: 04/02/2024

  Hi
  We have a 30-day no questions asked refund policy. Initial sign up for the account under *********************** was on February 12, 2024 for our 14 day trial. After the 14-day full /access ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase. We added evidence of the email that was sent on February 12, 2024 with the information of your subscription and what will happen after the 14 day trial ends.  The cancellation for this account was on February 28, 2024. We did not receive any cancellation request before that. We tried to refund your account but the method of payment through PayPal is block. This is because of a dispute that was made with them and we are not able to process any payment trough them. Please contact your bank or PayPal for an update on your dispute. Unfortunately we are not able to process the refund it has to be trough them. A cancellation for your account was made. It is no longer active. We added evidence of the terms and conditions you accepted before you pay for further information. In the future, you can contact us through our online chat on our website, email ********************* or call us at ************.

  Thank you for using PDFSimpli.