Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company cancelled my "subscription" -- I had only paid for and used their service once, on 12/8/2024 Then, on 12/21/2024 they took another $1.45 out of my **** debit card, with this claim: "This order will appear as PDFSIMPLI on your billing statement. You now have full access to PDFSimpli, the simple way to convert and edit any PDF document. Your full access includes PDFSimpli and all its features are for 10 users at $1.45 which includes parents and additional users Your subscription begins immediately and automatically renews on 21 Dec,2024 to our recurring service at $49.95 billed every 4 weeks."

  Customer Answer

  Date: 01/01/2025

  Having finally received an appropriate response from the company (see attached), I think we can put this one to bed. 

  Thank you, as always, BBB, for being there. Happy New Year.

• Initial Complaint

  Date:11/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 11 I googled "pdf converter" and clicked through to the website www.pdfsimpli.com. I intended to convert a single file to a ***. I saw that I had to pay a fee of a few dollars to use the service and I was in a rush so I agreed to it. I received the converted files but no confirmation email about any subscription service or contract. When I got my credit card bill I saw that I had been charged not the few dollar fee (less than $5) but $49.95 on Sept 11. I called my credit card company and they said I needed to contact ***Simpli. I tried calling, no one ever answered. I was charged $49.95 again on Oct 9. Today I started a digital chat with the company and they said they would close my account and issue me a $49.95 refund for the most recent charges on Nov 6 that I hadn't even been notified about. I wrote to them requesting an additional refund for the $99.90 I have been charged since September. I have not heard back from them yet. I am attaching screenshots of my emails with the company, my credit card bill and what the website looks like when you start the *** conversion. I don't want to go any further with it to avoid getting entrapped in another subscription.

  

  Business Response

  Date: 11/26/2024

  Dear ****,

  
  We would like to provide clarity regarding the account associated with the email *********************** created on August 26, 2024, for a 14-day trial at $1.45. Upon the trial's expiration, the account transitioned to our base subscription plan at $49.95.
  An email confirming the subscription terms, including the trial period and billing details, was sent on August 26, 2024, at 2:00 PM. For your reference, weve included documentation of the transaction and re-sent the original email in case it went to your spam folder. Additionally, weve attached examples of our plan and payment ****s, where the subscription terms and trial details are clearly stated. For example, our credit card **** tells the exact date when your subscription ends and the date when the first payment is due.

  Our policy allows a full refund for charges within 30 days of the initial transaction date if cancellation is not completed. As no cancellation request was received prior to November 17, 2024, billing continued as per the agreed terms. Your account was officially canceled on that date.
  

  While we prioritize customer satisfaction and adhere to a ****** refund policy, no further refunds can be processed beyond what has already been issued.
  Thank you for your understanding.

  
  Sincerely,
  
  PDF Simpli

• Initial Complaint

  Date:09/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I REQUESTED FOR CANCELLATION OF MY ACCOUNT AND REFUND. COMPANY PROCESSED THE REFUND BACK TO MY MASTERCARD NUMBER LAST SEPT 5. i CHECKED WITH MY BANK TODAY (BANK STATEMENT ATTACHED), IT DID NOT GO THROUGH BECAUSE IT NEEDS TO BE REFUNDED USING MY BANK ACOCUNT NUMBER, WHICH IS LINKED TO MY CARD NUMBER. I EXPLAINED TO CUSTOMER SERVICE MULTIPLE TIMES TODAY AND I ALSO SENT EMAIL, BUT THEY ARE NOT LISTENING AND JUST IGNORING. KEPT ON INSISTING THAT TRHEY HAVE REFUNDED EVEN WHEN I SENT MY BANK STATEMENT AS PROOF THAT IS DID NOT GO THROUGH.

  

  Business Response

  Date: 09/12/2024

  Hello,
  
  I hope this message finds you well. We would like to inform you that your refund has been successfully processed on our end. You can expect the refund to appear in your account within 7-14 business days, depending on your bank's processing times. Please wait the specified period of time and you will receive the appropriate refund. Contact your bank if the refund does not appear after 7-14 business days.
  
  If you have any questions or need further assistance, please do not hesitate to contact us.
  
  Kind regards,  
  

  PDF Simpli

• Initial Complaint

  Date:09/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 6 charges from ****** to your business. I purchased a temporary resume cover and I have 4 transactions afterwards of $39.95 that I did not agree to. Please cease these automatic transactions and refund me for this service that I did not purchase. These transactions were through ****** to my email: *******************

  

  Business Response

  Date: 09/12/2024

  Hello Sofia,
  
  
  We are writing to address your recent inquiry regarding the charges for your Resume Build account. Upon reviewing your account history, we note that the initial sign-up occurred on May 26, 2024, associated with the email address ******************** for a 14-day trial period. There is no temporary plan or one-time deal available. All services and subscriptions are structured as ongoing commitments under the terms and conditions agreed upon at sign-up, ensuring continuous access to the benefits offered. We do not provide short-term or trial-based options at the moment. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $39.95 per month. Following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily. Resume Build works with a user based system in which every user must choose the trial plan and in order to activate your account and get your document you must have agreed with the terms and conditions where the auto renewal details are once again provided. We added the terms and agreement for you to review and also a sample of our billing page.
  
  Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Upon signing up, you agreed to our terms and conditions, which entitle you to only one refund of $39.95 for the most recent charge. Unfortunately, no additional refunds can be processed. Please note that your account was canceled via ****** on September 10th, so no further charges will be incurred. Should you have any questions, don't hesitate to contact us at your convenience. For the refund request please email our support team at *********************** or call the phone number ****************.
  
  
  Thank you for your time,
  
  
  Resume Build
  
  

• Initial Complaint

  Date:08/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PdFSimpli is an absolute scam and needs to be shut down. I canceled my subscription the very same day I signed up, March 14th 2024. I deleted my password in my saved passwords and went forward thinking nothing of it. Months later I finally realize these scammers have been fraudulently charging my account $39.99 a month for MONTHS. I immediately contact them and they copy and paste their generic response about their cancellation policy and refuse to help me. I cancelled my subscription on March 14th 2024. PdFSimpli is known for fraudulently charging after accounts have been closed- this is well documented online, it is their business model. Countless emails later they finally start to refund the fraudulent charges made on my account. I get two refunds of $39.99 and then only a $0.20 refund a week later. I contacted ********* and they told me I should wait 30 days for the refund to appear...this is unacceptable. Why would they refund $0.20 and then claim the rest of the fraudulent charge reversals would take 30 days? In what world is this legitimate? I have been sent forged copies of screenshots when I asked last week for proof of the initiated refunds. The screensshots DO NOT reflect the reversal of the fraudulent charges made by PdFSimpli and it is clearly a tactic of the company to draw out and complicate the reversal process. I demand PdFSimpli reverse ALL of the charges on my account. If this is not done I will be taking legal action for all charges, time lost, damages and legal fees.

  

  Business Response

  Date: 09/03/2024

  Hi *******,

  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. 

  We are writing to address your recent inquiry regarding the refund process for your PDF Simpli subscription. Our company operates under a 30-day no-questions-asked refund policy, ensuring customer satisfaction. Upon reviewing your account history, we note that the initial sign-up occurred on March 14, 2024, associated with the email address ************************* for a 14-day trial period. At the conclusion of this trial, your account transitioned automatically to our base subscription priced at $39.95 per month. You assert that you canceled the subscription on March 14, the same day you subscribed. It is important to note that when you do cancel the account, a confirmation email is sent to you right away. If you can provide that evidence we can assist you with the reimbursement on all charges.

  Following each trial subscription purchase, our system promptly sends a confirmation email detailing the purchase specifics, subscription information, and the subsequent course of action after the trial period expires. Should cancellation not be initiated, billing will continue as per the agreed terms, which must be accepted prior to commencing the trial. Participation in the trial is voluntary, and charges are not imposed arbitrarily. We added evidence of this payment receipt for your review. Your account cancellation request was successfully processed on August 16th, 2024, after you reached out to us. Prior to this date, we did not receive any cancellation requests from your end and we do maintain a detailed history on all accounts and interactions with it. We would be able to confirm if you had actually canceled it on the same day, but there is no record of that. Due to a dispute from your behalf, an arrangement was reached to reimburse your account. As a result, three charges of $39.95 have been processed to return back to your account. The $0.20 cents refund was a mistake on our behalf that was rectified right away. We refunded you the remaining $39.75 back to your account. The refunds should reflect in your account within 5-7 business days. We included evidence of this for you to review. We kindly request proof of the email confirming your cancellation on March 14. This will assist us in further reviewing your case.

  Best Regards,

  PDF Simpli
  

  
  

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22224626
  
  I am rejecting this response because:

  I canceled my subscription on March 14th 2024. Please refund all of the fraudulent charges made on my account. 

  
  *********************

  

  Business Response

  Date: 09/04/2024

  Dear *******,
  
  We would like to clarify that there is no fraudulent activity involved. To assist us in thoroughly reviewing your case, could you please provide the email confirmation of your cancellation dated March 14?
  
  Thank you for your cooperation.
  
  Best regards,  

  PDF Simpli
  
  

  Customer Answer

  Date: 09/05/2024

   
  Complaint: 22224626
  
  I am rejecting this response because:
  

  I cancelled my account on March *********. Any and all charges made to my account after this date were unauthorized and therefore fraudulent. I did not receive a confirmation email as I have stated countless times. We are going in circles. I used your service for one day and one day only, cancelled my subscription that very day and that should have been the end of it. I should not be charged for this technical error in your system. It's completely unethical business practice. Please refund all charges made after March 14th 2024. 
  
  *********************

• Initial Complaint

  Date:07/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online back in April 2024 and paid for 1 time fee for pdf. This company has be billing my credit card May, June, July 2024. Made my card go in the red. I'm recovering from Hurricane *****. And this company continues bill my cc.Spoke with ******************** ,call back to ask for information spoke with ***************. I want now a full refund.

  

  Business Response

  Date: 07/15/2024

  Hello ******,

  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. Thank you for bringing this to our attention, and we appreciate your understanding.

  
  We operate strictly according to our refund policy. You signed up for the 14-day trial on April 23rd, 2024, agreeing to our terms and conditions. Once this trial ended, your account was automatically enrolled in our base subscription for $39.95 billed every four weeks until cancellation. After every trial subscription purchase, we send an email to confirm the purchase, which includes details about your subscription, what happens after the trial ends, and the exact renewal date. We included evidence of this so you can review it. You had 14 days of trial to cancel your account after the purchase for your PDF document. 

  
  Your account was canceled on July 15th, 2024, a few months after transitioning from the trial period to a subscription. We maintain a comprehensive record of all communications and actions related to your account, including monitored calls. During these calls, our team members explained the details of our refund policy and processed a refund as per our policy. Unfortunately, no additional refunds can be issued beyond the one already processed.

  
  Once again, we apologize for any inconvenience. As per your request, your account was closed on July 15th, and no further charges will be made. For your review, we have included evidence of the cancellation email and examples of our billing page and plan selection. Should you have any additional concerns or questions, please contact us at *********************.
  

  
  Best regards,
  
  Work Simpli Team
  

  
  

  Customer Answer

  Date: 07/26/2024

   
  Complaint: 21990013
  
  I am rejecting this response because: They took ****** from my credit card only refund ***** . I want all monies return to my account, they know this is not right.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/06/2024

  Dear ******,

  
  We apologize for any inconvenience you have encountered and we also regret any misunderstanding or confusion you may had. We were very clear from the beginning. We have a 30-day no questions asked refund policy. Any charge that is within that policy can be refunded. You have signed up for our 14 day trial. After the 14-day full /access trial ended your account was enrolled in the $39.95 option. After every subscription purchase we send an email to our customers to confirm their purchase, the information of your subscription and what will happen after the 14 day trial ends. We regret to inform you that we are unable to process your request for more refunds as it was not submitted within the required timeframe. In accordance with our policy, cancellations must be made within the trial period to avoid any charges.
  
  For future reference, please ensure that any cancellations are completed within the trial period to prevent additional charges.
  
  Thank you for your understanding.
  

  PDF Simpli
  
  

  
  

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a complete scam just like a lot of the other complaints indicate. I never subscribed to this service and they have charged me hundreds of dollars. I have contacted Mastercard but also wanted to alert others.

  

  Business Response

  Date: 07/02/2024

  Hello ****,

  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. We want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback.
  
  We are writing to address your recent inquiry. We need to verify the account for further assistance. 
  
  The email ********************************** is not under any account in our database. The account must be under a different email address. if you could find it and kindly provide us with that information, it would be greatly appreciated.
  
  If you cannot find your correct e-mail, we can use other information to help you find your "Active Account".  Any of this information will help:

  
  -Last 4 digits of the charged card with the full name on the card
  -PayPal E-mail Charged (If transaction was done through PayPal)
  -Account ID (located in your PDF Simpli account or email)
  
  Waiting for your response! 

  Thank you for your time,

  PDF Simpli

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called and canceled subscription but company swears I didn't. Representative was nice enough to give a prorated refund and she became irrated and disrespectful when I said ok but would report to my attorney general's office speaking the rest of the amount taken out of my account. Very unprofessional and the attitude was unwarranted.

  

  Business Response

  Date: 06/24/2024

  Dear ***********,

   

  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. Thank you for bringing this to our attention, and we appreciate your understanding.

  
  We operate strictly according to our refund policy. You signed up for the 14-day trial on June 4, 2024. Once this trial ended, your account was automatically enrolled in our base subscription at $39.95. After every subscription purchase, we send an email to confirm the purchase, which includes details about your subscription, what happens after the trial ends, and the exact renewal date. 

  
  Your account was canceled on June 21, 2024, a few days after transitioning from trial to subscription. Our system calculates refunds based on the remaining days of your subscription. While you claim to have canceled beforehand, we did not receive any cancellation request prior to this date. We maintain a comprehensive record of all communications and actions related to your account.

   

  If your account had been successfully canceled during the trial, you would have received an automated confirmation email. If you have that email, you can request a full refund. For the moment, we have processed a refund of $37.06, which should be reflected in your account within 5-7 business days. We have included evidence of a credit note for you to review.

   

  If you have any additional questions or concerns, please feel free to reach out to us.

   

  Best regards,

  PDFSimpli

• Initial Complaint

  Date:06/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I don't recall ever dealing with worksinpli LLC. And I'm being charged by them.

  

  Business Response

  Date: 06/04/2024

  Dear *****,

  We hope this message finds you well.

  We are reaching out regarding the account associated with the email address *************************** which was initiated on May 20th, 2024, for a 14-day trial period. Following the conclusion of the trial period, your account transitioned to our base subscription plan priced at $39.95. It's our standard procedure to promptly send email confirmations to our customers after each trial subscription purchase, outlining transaction details, subscription terms, and post-trial procedures. We wish to confirm that the payment receipt for your subscription was dispatched on May 20th, 2024, for your records. Attached, you'll find documentation of this transaction for your review.
  

  Our company, WorkSimpli LLC, offers various software brands including PDFSimpli, SignSimpli, LegalSimpli, and Resume Build. Your purchase was specifically for Resume Build, enabling you to create your resume document. We've provided evidence of your resume for your perusal. Your registration for our 14-day trial automatically renewed into a subscription, as no cancellation or alteration was made during the trial period.
  

  We operate under a 30-day, no-questions-asked refund policy for subscriptions. As the recent charge of $39.95 was brought to our attention, we will promptly process your requested refund. Please note that the refund may take 5 to 7 business days to reflect in your account. Weve included evidence of a credit note confirming this refund.
  

  Thank you for choosing Resume Build. We genuinely appreciate your business and value you as a customer. We can confirm that your subscription has been successfully canceled, and it will no longer renew automatically.
  Should you have any further inquiries or require assistance, please don't hesitate to reach out.

  Best regards,

  WorkSimpli Team
  

  
  

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously contacted you guys regarding charges that had been made on one of my accounts you did cancel and refund me for that, but I somehow kept getting charged by your company I had contacted you on March 28th by email regarding continuous charges being made and never received a response so I called your customer service today who was absolutely terrible and rude. I told her that I have already contacted the BBB because of charges being made on my account and she said that I needed to show proof of that I gave her the complaint number and the date but she said she was not able to find anything related to my name, terrible business practice to call a customer a liar and on top of that to not want to issue a refund also do you not keep any records of conversations with customers? She ended up being able to find previous refunds that had been made to my account and said I had another account so you still kept one of my accounts active when I had already requested to cancel. On top of that I asked to speak with a manager and she said there is no manager available. She was more focused on not helping me and being "right" than actually solving the problem. 0/5 for customer service and I need a refund for every all months that money has been taken from my account from this company. Terrible business I will tell everyone I know to not use this company.

  

  Business Response

  Date: 06/05/2024

  Dear *********,
  
  I hope this message finds you well. We acknowledge and appreciate your feedback regarding your recent experience, as shared with the Better Business Bureau. I want to express our sincere apologies for any inconvenience you've encountered. Our aim is to ensure your satisfaction and to provide a seamless experience with our services. We understand the importance of your satisfaction and are committed to improving our services based on your valuable feedback. Thank you for bringing this to our attention. 

  
  We would like to bring to your attention the details concerning the account associated with the email ************************ initiated on November 17th, 2023, for our 14-day trial period. Upon the expiration of the trial period, your account was automatically transitioned to our base subscription plan priced at $39.95. As part of our standard practice, we promptly send email confirmations to our customers following each trial subscription purchase, detailing the transaction specifics, subscription terms, and the subsequent procedures post the trial period. We would like to confirm that the payment receipt for your subscription was sent to you on November 17th, 2023, for your records. We have included documentation of this transaction for your review. The cancellation request for your account was officially processed on March 23rd, 2024 through PayPal. It is important to note that no cancellation requests were received prior to this date. 

  
  In terms of reimbursement, our company operates to a 30-day no-questions-asked refund policy, prioritizing customer satisfaction. Your initial refund request was received on March 28, 2024 via email. At that time, our team members explained the intricacies of our refund policy to you. We have maintained a comprehensive record of our communication history with you, and every interaction with our team members was aimed at addressing your concerns and outlining the available options. 

  
  On March 8th, 2024, you initiated a new trial subscription for a duration of 14 days, utilizing the email address ************************* Subsequently, the subscription transitioned into our base plan as it was not terminated during the trial period. Following your contact with us in March, we promptly closed the account as per your request. Regrettably, we were not made aware of the existence of another account associated with a different email and payment method. The initial subscription was linked to a PayPal payment, while the subsequent one utilized a credit card for payment. Without notification of multiple accounts under different credentials, we operated solely based on the information provided to us.

  
  It was only during your recent inquiry on June 3rd (phone call) regarding certain charges on your account that we became aware of the second account linked to the email ************************* Evidence of payment receipt for this account, generated on the day of subscription (March 8th), has been enclosed for your reference. We also want to confirm that this account will no longer renew automatically.
  
  
  Records indicate utilization of our services for both accounts. While our refund policy remains in effect, as a gesture of goodwill, we are prepared to issue one additional refund. Please note that this represents the extent of assistance we are able to provide in this matter. Attached herewith is a credit note for your review, with an anticipated processing timeframe of 5 to 7 business days. Let us know if you have any further questions or concerns.
  
  
  Thank you for your cooperation and understanding.
  
  
  Sincerely,

  
  PDF Simpli