Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/14/24 I purchased heath ********************** for my wife and I through Quick Health. Coverage was for 1 year and it was to start 4/1/24, the cost was $8,733.77 I needed prescription coverage for a drug called Trulicity which this plan did not have as originally promised so we wanted to cancel or upgrade the plan.We were talked into upgraded the policy, Instead of paying the difference we were told we would be refund in full for the old policy and we needed to buy the new policy. On 6/5/24 we paid another $9,120.70 for the new policy. On the same day they charged us an additional $1,500 they claim by mistake. We have not received the refunds as promised and Quick Health advised us to dispute the charges through our bank. We tried to dispute the charges but we were unsuccessful recovering the money.The new plan we were sold still does not cover the Trulicity medication which was the only reason we upgraded. This company scammed us into buying 2 policies totaling almost $20,000 leaving us with 1 active policy that still does not cover what we need and still no refund for the first policy or the $1500 mistake.At this point I'm looking to get my refunds as promised of $8,733.77 and $1,500

• Initial Complaint

  Date:07/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We went on a bi-annual health installment plan with QuickHealth at the start of the year. Immediately, they started auto charging our credit card monthly. We had to fight 4 months in a row to reverse the charges. Then they pulled money from our bank account and credit card at the same time, tying up a large amount of our cash flow. They did not cover health care costs, changed the account numbers of the employees, and text daily on the account owing money even though we don't. The text asks if we want a call to rectify. We answer the text with "call" per their instructions, but no one ever calls. We have spoken to ********, ***** and others that promise to look into the issue and call us back. We have sent them proof that they are tying up our funds. ***** promised a resolution within a week. It's been three. We called and got her on the phone and she was on her way out to lunch. Promised a call back in an hour and did not follow thru. We question the legitimacy of the organization. Our money is tied up, so we can't use it in our business and our employees are suffering by the added cost of healthcare. I would not recommend them. We would like coverage, but not at the cost of harassment and having our funds tied up. We would like the employees medical bills paid. We should be entitled to 5% interest on the money that's been tied up in addition to our funds returned.

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought health insurance from QuickHealth.care on 28Nov22 for $6,087. to cover the entire year of 2023. QuickHealth.care took a recurring charge of $5988 on 22Jul23 to cover the entire year of 2024. Quickhealth.care took another recurring charge of $5988 on 7Nov23 to cover the entire year of 2025. QuickHealth.care unilaterally cancelled the health insurance policy, ending my coverage on 31Mar24. I received a full refund for the 2025 year but never received a promised refund for the remaining part of the 2024 year. QuickHealth.care agents eventually advised me to dispute the recurring charge made on 22Jul23. I proceeded as advised, submitting a dispute to ************ *********** initially gave me a credit for the disputed amount, but later rescinded the credit on the basis that the time frame for the dispute was exceeded. *********** advised that I could reopen the dispute if I can provide documentation proving that the charge made on 22Jul23 was actually for a full year of coverage beginning 01Jan24. I requested but have not yet received that essential documentation from QuickHealth.care.Important notes: ABN Health charges to my credit card were from QuickHealth.care. My husband, ************************************* filed the dispute with *********** on my behalf as the charges were done on his card. I give permission for my husband, *************************************, to discuss my case with BBB.Although the charge was $5988, I am disputing only $4499 because I did get three months of coverage in year 2024.

  Customer Answer

  Date: 07/12/2024

  It appears that this case is about a complaint I sent on 3 July but did not get a case until shortly after I filed an equivalent complaint about ABN Health. The complaint I filed about ABN Health is complaint #********.  From what I can tell, ABN Health is the same company as Quick Health or QuickHealth.Care. This new complaint has a little more information added and eliminates some personal identifying information that I discovered in my description for complaint #********. Since ABN Health and QuickHealth.Care are probably the same company, this complaint supersedes complaint #********.

  Customer Answer

  Date: 07/19/2024

  A QuickHealth agent contacted me today, ********************************************* my complaint and offered the options of preparing a letter to help with the failed credit card dispute or to send an e-cheque. Although the agent said the e-cheque option would take a longer time, I went with that option due to the uncertainty as to whether a letter from QuickHealth would be sufficiently effective. I plan to update BBB once the e-cheque is successful.

  Customer Answer

  Date: 08/15/2024

  I successfully contacted the company and was provided a document to support disputing the charge made on 22 July 2023. Unfortunately, I received a response from *********** that the 60-day limit for disputing a charge had been exceeded. My next step is to contact Quick Health again and request a refund. I can keep BBB updated about progress on this. Although Quick Health had been unresponsive in the past, I have seen a great deal of improvement in its responsiveness lately. At the moment, I am optimistic about a resolution.

• Initial Complaint

  Date:06/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have health insurance through a company called SBMA. Their billing is processed through a company called Quick Health. Quick Health charged me a monthly premium on March 7th, March 22nd, and March 25th. When I called them, they acknowledged the error and said a manager would call me about processing a refund. Nobody ever did. I have tried calling multiple times since then and get the same response. I got double charged again in May. Once on May 2nd and once on May 17th. I called them today to confront them about this and they acknowledged that it happened and would ask a manager to contact me, but when I pointed out they still havent resolved the issue in March, they denied it even happened. I told the associate it was right on my credit and statement with the name Quick Health, they still insisted it wasnt them and I was mistaken. This coupled with the fact that even though I had my premiums paid all year, they inexplicably cancelled my insurance the month of February and didnt tell me, leading to several uncovered medical expenses I am now having to pay for out of pocket. I would love to say this is the first time Ive had problems with them, but last year they double charged me on 4 occasions as well. At least they were willing to resolve those within a few days after I called. This company is either grossly incompetent or a bunch of crooks taking advantage of people who can barely afford health insurance. I asked what their address was so I could give you the correct one, but they were not forthcoming (I selected the ***************, ** address in your drop down because I didnt know what else to do). Their phone number is ************

• Initial Complaint

  Date:06/25/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Obtained insurance coverage through company in May, 2023 for a period of 1 year. Were quoted a base fee if we paid quarterly by credit card. We were routinely overcharged to the point that the credit card needed to be cancelled and reissued [company has acknowledged overcharging). Despite numerous requests, we never received actual insurance cards. Learned at a doctor's *********** in January, 2024 that our carrier had changed and we were never informed about change from company. **************** in May, 2024 that we would be securing other insurance, that our coverage would not be continuing past May 31, 2024, and asked for a refund of our overpayment. Was told over phone that we would not be receiving a refund and they would instead carry insurance over to August, 2024. We did not request or want this. When we protested during a phone call, the company hung up on us. Numerous emails to company demanding copies of all documents executed by us where we agreed to continue insurance, and refund of overpayment have gone unanswered. The company should be held responsible for the overcharges and a refund should be remitted immediately.

• Initial Complaint

  Date:06/17/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a health insurance policy from Quick Health LLC in January 2023. Two days later I cancelled and requested a full refund. They never refunded the money. They charged me two more times, and the total they owed me was almost $12,000.00. In May 2024, I hired a lawyer, who wrote them a letter. On June 11, 2024, the company refunded the full amount that they owed me. They would not have refunded it if I had not obtained a lawyer.

• Initial Complaint

  Date:06/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased original 12-month health care policy 8/18/23 $10700.88 (9/1/23 - 9/1/24)2/17/24 $10700.88 (Totally bogus charge appears on my credit card statement. Which I immediately disputed with my credit card company Evidently I didn't get enough information to the credit card company and they allowed the payment. 4/10/24 Had discussion with *********************** (licensed agent) and he explained to me that my original policy was not performing well and I needed to get a new policy - which I agreed to do and was promised I would be issued a check for $3566 pro rata refund off original policy (4 months). The new policy was through Opti-med and was for $******** (5/1/24 - 5/1/25).6/3/24 I called ****** to find out where my check was, and he told me that my policy price had dropped and that I should repurchase a new annual policy for $9297.49 (7/1/24 - 7/1/25) and that I could dispute the 4/10/24 charge (********) as it would be the fastest way to get my money back. He promised to follow up and get the $3566 check issued. In addition, he said I would be getting the 2 months May and June for "free" since they would reverse the $******** charge.6/12/24 After several calls to customer service and billing and ****** they now claim that I violated the terms of service by disputing the credit card charges. I found this absolutely preposterous since the charge I disputed $10700 on 2/17/24 was not legitimate. Here is my calculation:Original policy pro-rata $3566.00 Unapproved charge 2/17/24 $10700.88 2nd policy 4/10/24 $******** 3rd policy 6/03/24 $0.00 Total owed to me is $24866. Assuming the $9297.49 policy is actually provided.

• Initial Complaint

  Date:06/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 20, 2023 I was charged $3,588 for an insurance policy called Cambridge5 (Member ID: ************* as per the image of the card copied below. This was supposed to be for coverage during all of 2024. In March 2024 I was contacted by QuickHealth who claimed coverage was going to be canceled in my state (**) and so I needed a new policy but would be refunded for the November policy. Instead of being refunded I was only charged for the new policy of $3,623.67 for a policy with Optimed. I called QuickHealth various times in April, May and June to request the refund and they have made up various excuses (systems are down, its being escalated, had a family emergency, merchant is unresponsive). Ultimately, they say there is nothing else they can do and I need to dispute the claim. I called Optimed (the alleged insurance carrier) on 6/5/24 who said my insurance policy was never set up and I need to contact QuickHealth. They refused to answer any further questions and would not allow me to speak with anyone else at Optimed, nor confirm whether they were paid for the insurance policy I allegedly purchased through QuickHealth. All of this leads me to believe QuickHealth and ABN are working together (or are the same group) to steal money from customers.

• Initial Complaint

  Date:06/03/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Health sold me a health insurance policy from Cambridge Ins. for the period Jan 1, 2024 thur Dec 34, 2024. I paid for it in full in the amount of $4,643.12. In March of 2024 agent ****** from Quick Health and notified me that ********* as no longer operational in my state of *******. ***** from Quick Health contacted me and placed me with another carrier called Optimed Essentials. I paid for a one year that policy in full with the guarantee of a refund for the Cambridge Policy. I have spoken numerous time with ***** with promises made and now he will not return my calls. I have attached a document from ***** concerning the balance due of $3,749.25.

• Initial Complaint

  Date:06/03/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Health sold me a health insurance policy from Cambridge Ins. for the period Jan 1, 2024 thur Dec 34, 2024. I paid for it in full in the amount of $7,143.12. In March of 2024 agent ****** from Quick Health and notified me that ********* as no longer operational in my state of *******. ***** from Quick Health contacted me and placed me with another carrier called Optimed Essentials. I paid for a one year that policy in full with the guarantee of a refund for the Cambridge Policy. I have spoken numerous time with ***** with promises made and now he will not return my calls. I have attached a document from ***** concerning the balance due of $4605.48.