Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to provide requested details on the disputed charge of $1,891.01 made on 10/24/2024 (posted on 10/25/2024). This was a purchase of 3 months of initial health care premiums.I made this purchase by phone *************) through BenefitsNow on 10/24/2024. At the time of the purchase (health insurance through a sharing plan with ******* note my NetWell policy number was ******), I was not aware that the company had strict restrictions on pre-existing conditions that regular health insurers dont have. So I called them back within less than an hour of the initial call to cancel the membership and request a refund. They gave me the email address of someone named ***** ********* (at a domain called ******************************** *********************************************************) and told me to formally request the cancellation by email at the time, they told me the refund should take about a week or two to go through. There have been promises made of cancellation and a corresponding refund. However, this refund has never arrived, and their correspondence with me stopped early this year after making those promises.I received another email from ******* that they had terminated their relationship with BenefitsNow. I followed up with an email to both the *** (***** *******) and Manager (****** *****) telling them of my situation, but they never responded to me either. ******* sent me another email a few days ago indicating that BenefitsNow was sent a cease-and-desist order to stop using Netwell back in mid-November.

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name of Business: ******** *******, Licensed Insurance Agent, MA56326345324 (3-6-2024), Quick Health, LLC, ***************************************************************, tel. ************ Description of services: dental insurance Date of the transaction: 6-21-2024 Amount of money paid to the business: $1183.95 What the business committed to provide: dental insurance through and offered by the parent company **************What is the nature of the dispute: failure to provide dental insurance services, as of this date.Has the business tried to resolve the problem: no resolution, as of this date.Consumer: a letter of termination, dated 8-12-2024 has been sent to the business outlining several reasons for formal termination.Consumer: the parent insurance company, ************* policy administrator was contacted on 8-9-2024 and the ************* fraud department on 8-13-2024 regarding the current on-going situation with alarming results, as outlined within the 8-12-2024 ******** ******* letter. Upon further discussion with ************* policy administrator, it was revealed that that ************ does not even offer dental insurance services for the *****************************, (the state that we reside).Credit card company: three billing case actions and stop payment actions has been filed with the credit card claims ***************** card company: the credit card claims department has determined, that the first two billing case actions has identified an illegitimate request for payment of $1183.95 by the vender, due to "non-receipt of goods (cc an adjustment to your account).Credit card company: the credit card claims department has determined that the last billing case action had identified a legitimate request for payment of $1183.95 by the vender, due to: "we consider the transaction valid and the dispute resolved".

  Customer Answer

  Date: 07/11/2025

  In accordance to Massachusetts General Laws, under the Consumer Protection Act, a Chapter 93A Demand Letter, dated July 8, 2025 has been issue by certified mail to ******** *******, Quick Health*****.

• Initial Complaint

  Date:05/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the 1st was transaction 10/1/25. The second transaction that I am requesting monies be returned to me was 11/13/2024 in the amount $3,652.19. They had no buisness charging my credit card. My policy was in effect until January 1st was to be the billing. I canceleed my policy and recieved confirmation of cancelation on 11/6/25. And a third charge was on my credit card 1/13/25 in the amount of $3,652.19 . I did not request a new policy or anything, but my refund and prorated amount that was owed to me. I received no service or goods for these charges. I have received no returned monies. I have tried disputing with my credit card but they claim they cant help because I have nothing in writting from the company saying they will return money. This Company has disconnected most phone lines and is no longer responding to emails. They go by different names such as Seg-med, Benefits Now, and I believe several others.

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 01-27-25 I attempted to get insurance for my family. I signed a contract. I gave ******* also know as Seguro Medico, Benefits Now, and Abn Network my credit card number. ****** asked me 5 times for a different card. He said he would call me back. 2 days later I called and cancelled and told him to close the account because I got ********************** through our employer. On 02-01-25 Abn Network which i had never heard of charged my card $4969.85. I immediately reported it as fraud. On 02-03-25 i contacted Netwell/seguro/abn network/benefits now and **** explained that if I removed the fraud she would refund my card. On 02-06-25 i have in writing that Benefits Now will only refund my card if I give my card number a second time and that the first provisional credit would fall away. I have followed all contract guidelines. I have tried repeatedly to work with this Insurance company. I cancelled within 30 days and the contract states I would receive a full refund even if I dispute. This merchant has shown many signs of scam. They are operating under four different names. In the contract it states ******* is the insurance but ******* says my policy was cancelled. I followed the guidelines. I need assistance with getting my money back. Benefits Now is operating under ******* even though they are no longer affiliated.

  Customer Answer

  Date: 06/18/2025

  On May 29, 2025 **************************** infomed me that the merchant did in fact refund the money to ***********. This merchant i truly believe is a scammer and I want my complaint to continue to be posted to protect other families.

• Initial Complaint

  Date:04/15/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase a health sharing plan thru Benefits Now/Seg-Med/Quick Health, apparently operate under various names. Paid $5,519.26 for a plan from ******* on Dec 20, 2024. On Dec 31, 2024 ******* terminated relationship with Benefits Now and cancelled my policy. Benefits Now stated I was covered and that they were looking for a new provider. I never received any verification that a plan was in effect for me and was finally able to get Benefits Now to cancel on Jan 27, 2025. It took them until March 18, 2025 to offer me a resolution of $4,361.35, I was not happy with the amount as I was never under any documented coverage/policy. Said refund would post in 3-5 business days. After 6 days I contacted them and was told 7-10 days was normal. On April 8, 2025 was told I'd have an answer by end of day. I called April 14, 2025 trying to get **** Dussiner or ****** ***** on the phone, was told they would call back. Later that day I called again and the number was no longer in service. Called 3 other numbers I had with same result. So the have disappeared and I am out all of my money without ever getting health coverage.

  Customer Answer

  Date: 04/18/2025

  Benefits Now phone lines are back up. I can get no further answer except that my refund is pending. No one can tell me why it is taking so long or if there is a problem. The 2 compliance people **** & Dezera have supposedly been given my messages, but they do not return my e-mails or phone calls. Phone operator stated he would put in an expedited request for refund and that I would be notified once released. Unfortunately, I have little faith in this as Benefits Now has not honored any promise.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see my attached documents that detail the challenges I've had in accessing health insurance after being offered an insurance option that could save me money by a phone call from ****** *****. for many months, I have been uninsured, while I continue to try to get the payments refunded.

• Initial Complaint

  Date:03/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is in regards to an insurance company that has not followed through on any of my health care claims. The name of the broker company is QuickHealth. My initial policy was initiated 2/1/2024. I was expected to pay the full years premium in advance. The plan was revised as of 7/1/2024 per the recommendation of the company, again requesting the full years premium. It took 3 months of fighting to get the unused reimbursement returned. I underwent my routine health maintenance care (mammogram, pap smear, blood work, and physician appointments) on 5/20/2024 with additional appointments on 7/5/2024, 8/14/204, and 10/31/2024. The total cost of the mentioned care is $4,269.23. The above claims were submitted more than 3 times (by my healthcare providers) to the address on the back of my insurance card. As of 2/2025 I am now receiving bills from the care I received in 2024. I contacted the insurance company assigned to me - Optimed inquiring as to why they were not paying my claims. They responded that they did not have a working relationship with QuickHealth as of 4/2024. However the address and contact number on my card indicated my coverage was with Optimed. I reached out to QuickHealth on numerous (>30) occasions without success. I have cancelled this policy as of 12/2024. Unfortunately, I still have $4,269.23 in claims yet to be addressed. I am seeking coverage for the above care and I would like others to be cautioned of this companies fraudulant actions.I have supporting documentation if needed.I was never given an address for the company but was told they were located in **********. Seguro was also a name listed as part of the company e-mail.Customer service number ************.

  Business Response

  Date: 03/25/2025

  I have looked over Mrs. ******* account and her claim on the events that have taken place. Mrs. ***** states that she has a number of claims that have not been paid for that is roughly 4000 The policy that would have covered these claims that she has outstanding, as she stated she placed a dispute on the transaction with her bank. Due to the dispute that was placed, this terminated her coverage back to the date her policy was enrolled into, meaning she did not have active coverage at that time. 

   

  she enrolled into the policy in June, and disputed her payments on or around October 24th, 2024. 

  Thank you. 

  Customer Answer

  Date: 04/03/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23088482
  
  I am rejecting this response because: I was sold a fraudulent insurance policy.
  My initial coverage began in 2/2024, paying a full year's premium up front. At your companies recommendation, my plan was modified as of July 1, 2024. Again I paid for the full years premium in advance. I was reassured by your agent that I would receive a refund for the unused portion of my previous policy. You never refunded the remainder of my premium. It took me three months contacting your company and my credit card company to finally receive what I was owed. Even then, it was the credit card company that willingly helped me - not QuickHealth!!  It was my understanding that I had coverage from 7/2024 until 10/2024 with *******. The health care services I received were in July, August, and October - all during the time I felt I had coverage. I was again contacted by your company in October, 2024 to again modify my policy. Your agent informed me that I would receive a full refund of my premium. At no time did he say the insurance coverage would be cancelled as I received services during that time period. I was not informed that my policy was null and void. The insurance company you assigned me to (*******) said they had discontinued their working agreement with your company as of 4/2024. Therefore, you obtained a full years premium from me in July knowing that this company was no longer working with you. This information was unknown to me until I researched it myself. Even as of 3/2025 when I contacted QuickHealth, your agent said you still had a working agreement with *******. Obviously, a lie. It was my full understanding that I had insurance coverage. The reason my health care was not covered was that you sold me a fraudulant insurance policy. You are selling insurance policies fraudulently and should be held accountable.I am still having to pay for services that I likely would not have undergone had I known I had no insurance coverage. Yes, the amount is over $4,000. This is a problem. What you have done is illegal. I know I'm not the only one that you have treated this way. Any website that reviews insurance companies will quickly show you are a scam. Your insurance policy sounded too good to be true and most definitely was. Your company still owes me over $4,000. 
  
  Regards,
  
  *** *****
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June I was charged quarterly premium, in July I was charged quarterly premium. I brought it to their attention and still have not received a refund for the $3200that I paid out in either December or January. I called them and said that I would have to cancel my account if things werent rectified. They then canceled my account without doing anything. Its been nine months and I still havent received anything from the insurance company.

  Business Response

  Date: 03/17/2025

  Hello! I do hope that your week is starting off well. 

   I have looked through the consumers acconut and based off the notes, the consumer has sent to send over his request to terminate his coverage via writing. 

   

   

  Customer Answer

  Date: 03/21/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23023713
  
  I am rejecting this response because: They did not address the issue of taking two quarterly payments from my account. The first withdrawl was  in June and the second in  in July. I am still waiting on my refund.
  
  
  Regards,
  
  ***** *******
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:02/16/2025

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/10/2024, I paid QuickHealth $7187.88 for health and rx insurance. On 5/30/2024 I paid Quick Health $1299.94 for Dental Insurance. My dentist and doctor have submitted claims for care. The health portal and the dental portal both show that my accounts are inactive. The ** company says that my account is inactive.I have emailed and called QuckHealth MULTIPLE times... they always say that they are working on the issue. I have paid my medical, dental bills and rx out of pocket and submitted claims to Quick Health with no response.On October 3, 2024, Quick Health charged my credit card $6582.19 for health insurance. I called them and emailed them to cancel my policy. I stopped payment on the credit card charge with my bank. I cancelled my credit card.On 1/15/2025, Quick Health transferred $6359.60 out of my checking account. Again, my bank stopped the transfer. I closed my checking ****************************** continues to email, text, and call me for $6359.60 for services that I do not want. I am looking to be reimbursed for $7187.88 (health) + $1299.94 (dental) for a grand total of $8487.82.I have tons of documentation of email request to Quick Health, as well as notes on my conversations with Quick Health employees, including ****** *****, who seems to be the person in charge. I have attached just a sample of my correspondence with Quick Health

  Business Response

  Date: 03/17/2025

  Hello! 

   

  We have actively looked into Mrs. ********* accounts. 

   

  Upon the time of her requesting to terminate her policy, she stopped the payment with her bank, which drastically goes against the e-sign that she signed. At that moment in time, she advised that her case was closed due to her bank taking care of everything for her. 

   

  Mrs. ******* requested to terminate her policy, after stopping payment with her bank. 

   

  Please let me know if you have any questions. 

   

  Thank you. 

  Customer Answer

  Date: 03/26/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22948293
  
  I am rejecting this response because: The policy in question has nothing to do with the policy that the business is referring to.

  Policy purchased in January 2024 was paid in full.  Insurance was never activated.  Dental policy paid in full in May 2024 was never activated.

  Please reimburse what I paid in full.

  The policy that the business is referring is a SEPARATE policy that I cancelled and had payment back out by my bank.  I did this because the company still owes me over $8000 for insurance services that were never activated.

  
  
  
  Regards,
  
  **** *******
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/30/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am attempting to receive a refund of $1,141.94 promised me by the ******** of the Seguro Medico (formerly Quick Health) *************************** on November 21, ************************************************************* the amounts of $433.47 each (August 23 and August 30, 2024) and $275.00 to reimburse me for Ameritas Insurance Company (which the broker company Seguro Medico assigned me, taking me off my previous account with United ********************** Care) not paying for my last cleaning from my dental care provider. I have uploaded a supporting document, which is a log of the several communications and attempts at communication I have made with Seguro Medico. That log will outline the situation in detail. I am retired and living on pensions and could really use the aforementioned reimbursement, which I believe I am owed because they are erroneous charges. I can provide additional documentation from *********** if necessary.