Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 28, 2024 I called Seguro Medico for health insurance for my son ******* ***** (DOB *********). We were in a scramble to get him covered with health insurance after he was no longer able to be covered by the State. The phone call felt a little odd, but I was guaranteed I could call back to cancel anytime for a refund and stop in coverage.Within a few days, after trying to contact the company through information provided on the attached generic email they sent, I became concerned. I immediately contact ********************** to report fraud. The charges were removed and the dispute began. The company was then supposed to have been blocked to apply any further charges, but they kept changing the exact dollar amount and a letter or 2 from their company name, so other charges slipped through. I have since frozen my Discover Card and have been unable to use it, to simply make sure no other charges could continue to be charged.We have made several attempts calling them and either leaving a message on a generic vm or holding for hours with no-one ever picking up.They placed 8 charges on my Discover card. 2 of the charges were ruled in my favor, while 6 charges (****** (12/21/2024), ****** (12/21/2024), ****** (12/13/2024), ****** (12/13/2024), ****** (12/13/2024), ****** (12/21/2024) have been stated as valid based on information the company has sent Discover. However, we have never received an insurance card, any information via email (other than what is attached below), or phone calls. We signed my son up with United Health Care since 9/7 and have been paying and he has been covered by them since that date).Discover has requested that we submit this as their hands are tied, which makes no sense because other than that few minute initial call with the company (on 8/28/2024), we have not spoken to or been provided any service.

• Initial Complaint

  Date:01/21/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased health insurance (or what I THOUGHT was health insurance) on 12-9-24, through what I THOUGHT was a company called *******. The insurance agent, Mr. ***** offered me a plan that was much lower than what I had been paying and said I qualified for it because I have no major health conditions. I'm retired and get a monthly stipend to help with health insurance premiums that I MUST have. It's through an entity called Via Benefits. I told Mr. ***** I would have to check with them first about this plan and he said he had dealt with Via Benefits and it wouldn't be a problem with my stipend. He also waited until the very end when I decided to try this plan and said I would have to pay for the entire year up front and could just put it on a credit card and use my stipend to pay each month on it. He charged my card and sent an extremely lengthy document by text to my cell phone and told me to just scroll to the bottom and sign it So after my credit card was charged the amount of $5,765.68, the agreement was sent to my email and when I read it I was VERY upset because this was NOT health insurance, but a membership in a faith-based health sharing plan! I called Via Benefits and asked them if I could get my stipend with this type of plan and 2 of their representatives said NO. I then contacted Mr. ***** and told him I would have to cancel and that he was not honest with me and he immediately became hostile. He told me BEFORE I paid the amount that if canceled within 30 days I would get a full refund. The agreement states this also. To my knowledge, he never mentioned the company, Benefits Now. The temporary card sent by email and brochures all said *******. ******* dissolved their partnership with Benefits Now, recently on 12-31-24. I have called many times and emailed and I only got one response to say it would be 7 to 10 days and it's been over 30 days and no refund. I've called many times and emailed with NO response. Please help me get this refund. Thank you.

• Initial Complaint

  Date:01/03/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed with Quick Health for insurance for my wife, ****. Shortly after the policy supposedly started (paid for one year in advance), I was informed that this company went out of business and that I would need to buy another policy for another years cost in advance, but would be refunded accordingly for the unused portion of the policy. I waited and contacted their customer service a number of times and each time they promised to resolve the problem and forward an email with electronic refund directions. None of that happened. In another call, they advised me to have my credit card dispute the billed amount as it would be a quicker way to a refund. I did that to no avail (credit card correspondence included in the attachment). I again was contacted in December of 24, by **************** from **********************, which I later found out to be Quick Health by another name that I didnt have insurance. They advised that they dropped the provider, ******* due to their poor service and I would need to buy a new policy in order to get coverage with the remaining portion of the policy to be refunded, exactly like I was told from the initial policy dispute. After lengthy conversation with Quich Health/ Seguro customer service I recieved an email from **** Dussiner advising that she would refund the remaining portion of the newest policy and also resolve the initial policy refund as well. I have emailed her back a number of times with no response to date (also attached). I contacted Optimed directly on 12/13/24 and was told that they had stopped doing business with Quick Health Seguro on May 1 2024. I also have received an explanation of benefits from Optimed on 12/24/24 for a primary care visit on 10/11/24 which advises that coverage was not in effect at that time (attached), which concurs with the end of business relations on May 1 2024. I just want my refund for the portions of the aforementioned policies as I was advised would occur. I hope you can assist in that effort.

• Initial Complaint

  Date:01/02/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to purchase insurance on 10/29/2024 for my father for a 6 month policy. I then called to cancel the insurance on 11/22/2024. This place specified to me that they would send full refund amount if canceled within 30 days. I was at first assured on 11/22/24 that I would receive full refund within 7-10 business days. I called back after the allotted time because I had received no refund. I called and thats when I was informed that it shouldnt have taken this long for a refund and that it would be escalated to the manager. Ive had to call several times to even get a hold of a manger because whenever I called I was told they were unavailable or would call back. Once I finally did get a hold of one, I was informed it takes up to 30 days to cancel a policy and THEN 7-10 business days to receive the refund. I have asked to be emailed proof of cancellation of the policy and proof of the date I asked to cancel the policy because it was within the 30 day specifications. I have been told that an email will be sent when the policy is cancelled by the carrier. And an email that I would receive the refund. I have not received either.

• Initial Complaint

  Date:12/30/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 21, 2024 I enrolled Seguro Benefits Now, Health Insurance and pay by a Pay-note through ***************** for$ ****** on 12/21/24- 12/23/24 After that I had contact through email to *********************************** and Seguro *********************** and asked them to cancel the account of ********************************************* on December 23, 2024. I had given them all the information to closed the account as soon as possible. I contact ***************** to stop a payment of Dental Insurance for $103.50 from that company. I would like to resolved issued problem with the company for the health Insurance to closed the account, and for them to refund me for the amount of $******

  Customer Answer

  Date: 03/06/2025

  As of today date on March 6, 2025 I received a refund/credit of $165.48 from ****************

  I have resolved the issue problem with this company Quick Health/ **************** on March 6, 2025 for them to refund me for that amount in my bank account.

  Thank you, and have a great day.

   

   

  Customer Answer

  Date: 03/06/2025

  As of today date on March 6, 2025 I received a refund/credit of $165.48 from ****************

  I have resolved the issue problem with this company Quick Health/ **************** on March 6, 2025 for them to refund me for that amount in my bank account.

  Thank you, and have a great day.

   

   

  Customer Answer

  Date: 03/06/2025

  As of today date on March 6, 2025 I received a refund/credit of $165.48 from ****************

  I have resolved the issue problem with this company Quick Health/ **************** on March 6, 2025 for them to refund me for that amount in my bank account.

  Thank you, and have a great day.

   

   

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Seguro Medico (formerly Quick Health) took out 2 transactions wrongly on my credit card (****** ** Card) they still have yet to refund me. First is $1272.44 on 3/21 and second is $3343.12 on 3/27. There were others I got resolved but not this one. They sent me a document stating they would not dispute them if I would ask the ******************* to reverse the charges. I tried that with the credit card company and was denied. I contacted Seguro and they refuse to get me the money another way. I think they might be in cohoots with the ******************* possibly. The attached pdf with the discrepancy had 2 rows for $1272.44, one for AMX which was resolved and 1 for ****** which wasn't resolved. The rows i am referring to have the "Last4" column of 9718 and the dates listed above. Also attached email response back to quickhealth.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a one year health/dental/vision private insurance plan through Seguro/Quick Health for $7300. The policy was never activated. I continued to call the customer service and they told me it would be active after 30 days. After one month the policy was still not active and I called customer service again. At this time they said the policy was declined by the carrier and I would receive a full refund in ************************************************************************************************** process. I have called every week for now 8 weeks and they continue to say the refund is in process by a third party and they can not process the refund internally. I never received insurance coverage that I paid $7300 for the yearly coverage. And I can not get them to process refund. I would appreciate any help from the BBB to escalate this situation and assist in getting my refund processed. Thank you!

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Healthcare Nightmare!Wed, 27 Mar 2024 Payment of $5,997.12 confirmed Policy effective 1 April 2024 Next payment due 26 Mar 2025 July 2024 Quickhealth contacted me re: a rate reduction Required cancellation of the previous policy (90-day window), a 2nd payment, and disputing the previous ********** contract signed 1 July 2024 Payment of $5,122.02 confirmed Dispute case for $5997.12 ************** policy effective 1 Aug 2024 Sept 2024 Text from Quickhealth received indicating policy was soon to expire Very concerning as I had a policy through July 2025 After speaking to their **** it became clear that I had 2 member ID numbers We started over The *** explained it would be easier and would not require a formal dispute. He would initiate a refund for the 1 Aug policy and a new contract with ******* would be established. This would require another payment.I was told the refund process for the $5,122.02 would take ***** business days.Payment of $4,899. went through on 28 Sept I've received confirmation from netWell that coverage is in place I've made multiple inquiries, approx. once/week, since late Oct and have been told the refund of $5,122.02 is in review and approval Its Dec 12 and I have not received a refund for the cancelled policy! This is not a claim dispute! I have paid twice for my policy and was assured a refund would be completed within ***** business days.When I spoke with *******@Quickhealth on December 2, she was able to confirm my policy is in place and effective through 30 Sept 2025, however, she did not have any new information regarding the refund for the cancelled policy.When Quick Health needed yet another payment from me to solve a problem they created, it was a non-stop barrage of texts and phone calls. Now that the payment has gone through, I have heard nothing about the status of my refund. *** had almost 75% of my credit card limit tied up for over two months now! PLEASE HELP!

  Customer Answer

  Date: 12/13/2024

  Based on new information received today, I contacted Quickhealth and requested cancellation of my current policy as well.  Turns out my doctor is not part of their network as I was told.  So, in addition to the $5122.02 refund I was promised for the previously cancelled policy (subject of my original complaint), I should also be refunded for the $4899. payment made on 28 September.  I never want to deal with these people again!  My cancellation request was sent to ******* *. at Quickhealth customer service on Dec 13.

  Customer Answer

  Date: 12/23/2024

  I contacted Quick Health again on 18 December and was told that a phone call with me and their manager ******* was scheduled for 1:00pm EST.  I waited until 4:00pm and was never contacted.  I called back and received the same non-answers and asked if they EVER do what they say they will!  Can't even rely on a phone call!  

  I called again on the 19th and 'supposedly' spoke to an assistant manager.  He acknowledged my complaint, apologized for the delay and said I have done everything correctly to receive both the refund for the policy cancelled in September and for cancellation of the current policy, although that will take additional time because I just requested it.  I said I understood that cancelling the current policy is a new development, but it has nothing to do with the refund initiated on September 28, which was promised to me in ***** business days.  He acknowledged this as well but blamed the delay on the 3rd party merchant.  He stated that they still have not provided the funds to reimburse me.  I told him this has nothing to do with me.  I was promised a refund by Quick Health, not the 3rd party merchant, so Quick Health should refund me, and they can wait on the 3rd party!!  I made sure he understood that I have filed a formal complaint with the Better Business Bureau and advised him that I am also considering contacting the ************* if their response through the BBB doesn't resolve this soon.

• Initial Complaint

  Date:12/11/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had us pay $7864.43 on September 21, 2024 for a year of insurance to be effective Oct 1st. We paid with our discover credit card. They called us Oct 2nd to say the policy was canceled because there was a problem with the insurance company. They assured us our money would be refunded within 10 business days and they had another insurance plan ready for us, but we would need to pay for the new plan now. We paid for that plan our of our checking account. It was $7677.84. Come to find out it wasn't what we had originally signed up for. Not even an insurance plan. It was a health saving plan that didn't cover pre-existing conditions like we had requested and made clear to them from the beginning. We canceled that plan on Oct 9th via email as requested. I have called and emailed them and they assure me the refunds are being processed, and our case has been escalated to management, That is, when I can get a hold of them. We have yet to receive our money. No one calls back or emails back. They use every excuse in the book, managers are in meetings in the mornings, mid afternoons and evenings, their back office is down, or this person doesn't work here anymore. I call everyday and get put on the list for management to call back but never receive a call back. I have talked to ********, Desera, ********* ******* Shyria, Shyrid, ******* and **** who supposedly doesn't work there anymore.

• Initial Complaint

  Date:12/11/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1st, I was contacted for an inquiry I requested for health insurance coverage. The gentleman I spoke with assured me that my medication would be covered under the new health plan that I was about to pay for. I was charged $1,300 for 3 months. After I went to the pharmacy and realized that this insurance didn't pay for my diabetic medication as promised, I called and canceled the insurance. I requested a refund of any and all payments that I made to them. They refuse to give me a confirmation number over the phone, so they made me send them an email requesting the cancellation. It is the law to refund a customer as long as none of the benefits were used within the first 30 days. I was forced to find another insurance company that did in fact cover my medication. I have sent three emails about the cancellation, I have yet to hear back about my full refund. Furthermore I am a diabetic and all of my medication actually cost me money. They have my money tied up and will not refund it. The last email I sent stated that I was concerned because I have yet to hear from them. I purchased my own health insurance because the company I was working for did a mass layoff which in turn meant I no longer had health insurance. I want my money back. I will be also filing a complaint with the commissioner.