Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a healthcare plan through this broker. They cancelled the plan on me (I paid in full for the year to get a discount) and told me my money would be refunded in 5-7 days. I signed up for a second plan (paid in full for the year) and cancelled the plan immediately the next day. They said I would receive that refund in 30 days. I have not received my money back from either plan and it's been 60 days. I have called and emailed numerous times. The manager (whose email was provided to me) has never responded to any of my emails. **************** keeps telling me over the phone it's processing. I have not received any of my money back that is due to me.

• Initial Complaint

  Date:12/06/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 2024 I purchased a year in full Health ins policy paying over $5,000. with agent ***** , Coverage was not Correct in July 2024 agent ****** told me to pay another over $8,000 and he said ***** was going to get my money i paid in March returned by July 4 2024 it would be in my account at my bank, ****** told me what to say to my bank to get money back, THAT DID NOT HAPPEN my bank told me it was over 90day so the ins company has to refund it to me. I STILL do not have the coverage ****** told me 1st policy did not have injectable prescription coverage, with this new one i would only pay $50 a month I have been paying $1061.00 or more every month since. **** Dussiner called me when i told her i now have bills from Hospitals and doctors she said "Don't pay them " she had me send my receipts for my prescriptions she said she was doing a claim to get money back, this company also told me that my issue with my insurance was a ********* crash issue. as of now Dec 2024 , i get text message every day as ****** spoke with me a couple weeks ago and said if I give him another $8,000+ he can get my money returned for the other 2 policies., this is the same thing he told me in July when i got the 2nd policy. This is a Hardship and i need my money returned so i can find a insurance policy for my husband and i that will actually have coverage i feel i have been scammed and taken advantage of. * included a letter from bank for 1st policy, prescription receipts and letter from quick health

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 7, I was charged a full yr premium for medical insurance from Quick Health for insurance with Optimus. On July 1, 2024 I was contacted and ******* had revamped their plans and had a better one available. They informed me to dispute the charged and told them no. They provided a letter stated my refund had been processed for the 1st premium I paid (they lied). t the end of November I was informed in writing my insurance was never activated. I have tried to get the 2 yrs premium refunded, I have disputed the charges with my credit card charges and they contested them. I have never received the product I paid twice for. ******** is sure to hang up on you, if you put pressure on her for answers. Promised updates and never received. This company is now operating under BenefitsNowLLC. The are a scam, fraud and have illegal, practices. RUNif you find a product you like, go directly through the actual company. They are buying time and have no resolution or answers for me. I am out over $10,000 and have no medical insurance. No doctors have have received any payments after two submissions and phone calls.

• Initial Complaint

  Date:12/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought out quick health in Sept of 2023. I pitched health insurance. my insurance didnt. Go though so I called them. Ultimately, they told me my insurance was cancelled because they weren't doing business in my state but for a little .more, I could get another policy. I agreed in April of 2024 and paid over 5k in full. In October, I got a call saying my insurance isnt doing business in ** state as of Nov 1. but fo more money, I could get another insurance policy. No thank you, they promised a refund within 30 days. A week later I got collection notices for medical bills. Turns out, insurance company notified Quickhealth in APRIL that they weren't going to work with them. I WAS NEVER INSURED (I have a letter from the insurance company stating this). I called quick. They promised return calls from managers. It's been almost 2 months . No calls, no refund.. I'm out thousands of dollars. I filed a complaint with the insured licenses agency for both PA and WA. I will be calling the attorney general of PA tomorrow and ask for criminal prosecution because THIS IS FRAUD / THEFT. I specifically named ***** in the complaint.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/17/2024 agent ****** sold me a medically under written plan called Optimed to take effect on 10/1/2024. I was charged $6,922.96 to my cc.On 10/3/2024 agent ****** called back to say that Optimed was not good. He wanted to sell me *******. Charged my cc $6,582.19 assuring me there would not be a problem because I would be refunded the $6,922.96 within 7 to 10 days. I got an e-mail from ****** ***** of Seguro, Persistency Director stating this. I have made 4 calls and e-mailed that assured me this has been expedited, to no avail. It has been put to escalation.Netwell is not an insurance company. It is a Christian med share. I have no coverage. There is a 90 day wait time. I was told there would be no lapse in my coverage. I was told all my providers participate, this is also not true.I got a cc bill that was over ******. I have no medical coverage. I have been lied to over and over. The last phone call was my last. They record all calls. I have been very kind and patient. I am desperate for some help in resolving this. I only want the refund that they have owed me since October. I am not asking for service charges or any restitution for the stress this has caused me.Thank you for your assistance.

  Customer Answer

  Date: 01/02/2025

  Is Quick Health the same company as Seguro?

  Seguro is the name of the company i dealr w who will not refund my money.

• Initial Complaint

  Date:11/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was double billed for Health Insurance and was promised a refund for the original transaction. I have never received the refund and as of now they have stopped responding to my emails completely. When you call for customer support , it will put you on hold and then automatically disconnect after about 30 minutes.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May 2024, Seguo Medico sold me a health insurance plan with OptiMed Health. The policy started 6/1/24. I recieved emails with explanation of benefits and a copy of the ** card. I never recieved physical copies in the mail. I talked to 4 different people over the phone and told them I didn't recieve them. Each one said they would put in a request and I should have them shortly. Never recieved ** cards in the 4 months I had the policy. Claims were sent to the address OptiMed Health said was correct. The hospitals said they heard nothing from OptiMed so they sent the bills to me. Since they weren't paying, I called OptiMed on 9/17/24 to cancel. They said I had to call Seguro Medico which is also known as Quick Health. Seguro cancelled the policy, September being the last month. They said it would take a month for a refund and final email. It is now 11/18/24 and I have recieved no refund or email. I called Seguro again a couple weeks ago. All I heard was an alarm sound as if the line wasn't working. I called again today, 11/18/24 and got a hold of someone. After I told her I was waiting for a refund she told me to hold and then hung up on me. I believe I was scammed and would like a complete refund. I made two payments for a total of $7,848.88. One payment on my credit card and another payment on my husband's credit card.

• Initial Complaint

  Date:11/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickhealth cancelled my health plan due to multiple chargeback emails. Stating they couldn't charge my account $4516 a month. The plan was about 8k and I PAID ALL UP FRONT FULLY. Was active but NOT USED as no ** available for 3-4 months then they cancelled it but NO REFUND.I keep asking they stated refunded 3/27/2024. I did not receive it. Reuested info they supplied last four of credit card. NOT MY CARD. Asked for more, they supplied name on card NOT MY NAME. Been working for MONTHS now to get my money back. Agent last contact Oct 1st. Had family issue. said will call oct 2nd. Its now November 5th and No contact, they can't be reached by email or phone and NEVER call or email me back!

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 3rd 2024 I agreed to up a tier with opti med quick health. My policy went into effect on may 1st 2024 I paid $7,808 for 1 year health/prescription my member ID is ********* As of July 22nd 2024 they stopped paying for my prescriptions, i had to pay out of pocket to receive my medications. I called them asked what the problem was,they 1st said there was a glitch in the system they were working hard to fix it. I called twice a week for the next 2 weeks they just kept telling me they were working on it. By the first of August I start getting calls from quick health to up.a tier. I said why would I want to do that I can't get anything going with what I have. They promised me no problems if I would up a tier. I said I'm not interested then they start harassing me to up a tier and that what's to think about it's a great deal. I asked if I'm going to get reimbursement for my medication I had to pay for out of pocket. They said yes told me to send receipts to a certain address so I did mid Aug. I have yet to be reimbursed. I went to get a flu shot ********* said my prescription stuff wasn't working. I couldn't get my free mammogram it would cost me out of pocket. I first had this insurance effective January 1st 2024 everything promised was a lie: I was told I could see my knee specialist but they don't take the insurance they said it's fine there's an out of network deal no it wasn't. I can't get mounjaro through this insurance I was promised I could.

  Customer Answer

  Date: 11/13/2024

  I just wanted to include that I upped a tier with this opti med, quick health, on may 1st 2024 and by July 22nd 2024 I could not get any prescriptions paid for it went on a few weeks, i sent all of my receipts labeled to the company in hopes of a refund like they told me, this was Aug 2024 then a week later I started getting phone calls to fix my problem if I would just sign up for another year and up a tier. I was so furious, I asked how many tiers are there and why should I have to keep upping a tier. I just want my med. Then I learn their name has changed again to secure health. They also keep trying to charge my credit card each month. I tried canceling the insurance it took 2 weeks to call and finally get someone on the phone, all they said was OK it's canceled, you will receive an email, i have still not received an email.  And when this ****** keeps texting me that we need to discuss my account I call immediately and no one ever answers it's a voice mail and it always has an excuse like one time he was out for food poisoning so please leave a message.  I have called and left several messages and no one ever calls back. My insurance card is have at least 3 cards for may 1st 2024 all have a different customer service number. It's kind of shady that they keep changing names. I just want reimbursed for july 2024-may 2025 

• Initial Complaint

  Date:10/30/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 26, 2024, my credit card ending in 1978 was charged for Ameritas health and dental insurance premiums for the benefit of my son, ****** T. *****. Health premium was $5378.79 for a year, and $1244.98 for dental. A few days later, I was contacted by QuickHealth that they recommended terminating intended coverage for ******** as terms were uncertain, and they wanted to make sure that my son received a good value for health and dental insurance. The same credit card was charged for the new premium on 2 October, and I was told to put in a dispute claim with my credit card (Navy ************* which would not be challenged. Navy Federal informed me that I needed tangible evidence that the vendor acknowledged that the dispute would not be challenged, or my claim would be closed on October 26. I have called the service center *************) four times since the Navy Federal notification, and related that I needed a letter or written description from the vendor beyond what I have related here. On the 2nd or third call, I was told that **** was getting a letter together which pertained to the above charges for which I have not received service. I called twice afterward and was told that the response was in progress and that I would be receiving an email with the letter. On the last call, which was before 26 Oct, I was told that I would be cc: on an email to my son (the account holder) and corrected his email address. I have yet to see a response regarding this claim via email; I have been monitoring my inbox and junk folders. All communications have been made on the ************ number. I request assistance to have my credit card credited for the amount due to me. Note: this is SEPARATE from ANOTHER request to have my DEBIT card refunded for earlier charges, and is allegedly in progress. This request for assistance is only for the credit card ending in 1978 at this point.

  Customer Answer

  Date: 12/04/2024

  I called in early November and was told the supervisor would receive my request that they provide me their plan to resolve this in writing.  I have not heard back further and have not received any written communication, email or otherwise.  Their lack of communication is completely unacceptable.  I have not received a refund for premium payments for which my policy for my son was changed (********).