Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 27, 2024 I purchased a health insurance policy from ****** ***** with Quick Health, who is now know as Seguro Medico. The policy was a PPO policy through Optimed that was to take effect 8/1/2024. I paid in full with a credit card $7225.31. I was told that the explanation of benefits, and my insurance card would be mail to me. That day I received an email copy of what was supposed to be a temporary insurance card until my real card arrived in the mail. By 8/27, I still had yet to receive anything. I called the number on the temp card for Optimed to ask for an explanation of benefits and insurance card. I was told I did not have insurance through Optimed and as of March 2024, they no longer do business with Quick health. I called Quick Health (Seguro) and was told by ***** Optimed was lying to me. it was a computer error and to give it another 2 weeks. 10/5 I still had yet to receive anything. I left VM at Seguro 10/5 and 10/11. 10/14 I spoke with ****** compliance officer at Seguro, who told me that, yes, in fact they no longer work with Optimed and I do not have a policy. He said Seguro will refund my money and find me a new policy right away. 10/17 I called again and spoke with ***** VP Operations. He tried to sell me a health sharing policy that is not available in ****************, I declined. When I declined he got angry. I told him I wanted a refund for a product I did not receive and was unable to use and I wanted information to chose my own policy, not one they chose for me. He was to call back. 10/28. I spoke with ****** who again tried to sell me the same Health sharing policy not available in my state. I told him I was not interested in that type of health insurance. I wanted my money refunded. He also became angry. He told me he would have to find out if "that was allowed and get back to me". I do not want to do business with a company that wanted to sell me not one but two policies that I am unable to use.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for new medical insurance coverage when I was first contacted by ****** ********************************************************** He assured me that he had a policy for me that would cover all my prescription medications. I was charged a full year's coverage upfront. It's been over the 7 day business. since this company stated they would refund me and find a new healthcare policy. I have yet to see my refund. They have charged me a total of $6,097.59 between the two policies! I have sent emails and called several times. I have reported them to my credit card company. Any help would be greatly appreciated in helping me to resolve this issue.

• Initial Complaint

  Date:10/21/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money stolen from my account. They have charged my banking account 8 times in the past 90 days. I have tried talking with the director and was given a run around. Was told to request a refund which I did and haven't been able to reach anyone since. I did put a stop payment for this account with my bank. I really do need this money to survive.

• Initial Complaint

  Date:10/14/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I obtained health insurance through QuickHealth in September 2023 for coverage starting October 2023. In October they auto deducted two payments from my account instead of one. When I called and asked for a refund they said they could only credit the next month, not provide a refund. This happened a second time in November prompting me to file a fraud complaint with my credit card. Ultimately I canceled service in December and the credit card (NOT QuickHealth) refunded my card. I received an email in September stating an eligibility date of 10/1/2023. I had medical services in October and November under the insurance using the information provided in the email as the insurance cards never came in the mail. I continued to receive text messages and emails for months either requesting payment or trying to get me to re-enroll. Fast forward to September ********************************** because they have not received payment from the insurance (SBMA, brokered by QuickHealth). Then I received an Explanation of Benefits from **** stating that the services obtained in October and November of 2023 were not covered because they happened before eligibility started. I called **** and they said their records showed eligibility from Jan 2024 to June 2024 and they needed proof that my coverage started sooner from QuickHealth. I contacted QuickHealth requesting eligibility dates and was told they would email it to me. This never happened. I was able to pull up the email from September 2023 showing eligibility starting 10/1/2023 and sent this to ****. I called **** again and they stated they needed QuickHealth to change the dates "in the system". I called QuickHealth and made this request. I was told I would receive an email once this was done. This was not done. QuickHealth and SBMA will not speak with each other directly. I have unpaid hospital bills that are being denied coverage because of inaccurate eligibility dates and no way to reconcile the dates between the businesses.

• Initial Complaint

  Date:10/05/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21, 2024, I purchased health insurance coverage through this company. My story is very similar to others filed with the BBB. They do not provide coverage, cancel policies without notice, will not give refunds. At present I have paid them over $25,000 and am now also paying health care providers for services received during the time I thought we had coverage. They do not attempt any sort of real resolution, blame the customer for all issues, only speak to people by phone so you have nothing in writing except their miserable excuse for a contract that has language in your favor, but they do not abide by it. They will not give you a physical mailing address, nor will they give you their full names. They have taken down the website I had found on them so you can't track them. They use a variety of phone numbers from all over the country. Once you challenge them, they stop taking your calls or hang up on you. Their business practices are unethical, fraudulent, and very misleading.

• Initial Complaint

  Date:10/02/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Denied cancellation of policy and reimbursement as per looking period. Requested cancellation with selling agent over the phone on date of sale, 8/24/24, ****** ignored this request and made predatory remarks. Policy activated 9/1/24. Called the company and requested cancellation 9/25/24, went through the provided steps, cancellation process confirmed by customer service, but found later policy was not cancelled and did not recieve reimbursement as per the looking period. Checked in 9/30/24 morning and no reply. Checked in 9/30/24 evening and no reply. I confirmed my identity over the phone and requested cancellation, as well as over email multiple times. Agent has many burner numbers so he can't be reached and uses intimidating and threatened language to obtain personal information over the phone (demands SSN, card numbers). Redrew money without refunding 9/26/24.

  Customer Answer

  Date: 10/02/2024

  Called a third provided ******** service number that actually worked and I was helped. No longer need billing adjustment. That said the agent would not let me cancel on the date of sale and the first ******** service number I called did not work.

• Initial Complaint

  Date:10/01/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an insurance plan in July 2024. I paid ******* for one year. On numerous occasions they tried to bill me ******* a month (August and Sept). When I told them I paid for a year and didn't think I should pay additional money they canceled me. Phone calls have been made asking to reimburse the money for the unused months (August 2024 to July 2025. They won't . As it stands I paid ******* for a year of health insurance and I am currently uninsured. Please help me get 11 months of my money back. I have documents to support my claim.

• Initial Complaint

  Date:09/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/29/24, I, ***** *******, submitted on online request for health insurance for my son ******* *******. I received a call the next day about purchasing health insurance coverage, dental and prescription coverage from ******, a representative for Quick Health, who sold me a policy for SBMA Health, DentalChoice Plus and APS RX Addon. I asked that the coverage on the policies would include all of Brandons current doctors, therapists, hospitalization and dental insurance. He told me if I paid for these policies yearly it would be cheaper, so ******* agreed to pay the yearly fee. After getting the information in his email about these policies, I told ******* these were not what I asked for and what he paid for. In Brandons email, it stated he could cancel his policies within 30 days and receive a full refund. Brandons policies were purchased on 7/30/24 and went into effect on 8/1/24. ******* called 3 different times to customer service number, ************ on 8/8, 8/19, and 8/28/24. All 3 times he was put on hold for a long period of time and was told that a cancellation was put in for his policies and that it would take 30 days before he would receive his refund money. When he received no correspondence from Quick Health after the first 30 days, I called SBMA to see if his policy was cancelled at ************ on 9/16/24. A representative told me they had no records that ******* cancelled his policy. She told me to contact ***** ******** at Quick Health to look into it. I called ***** ******** at ************ that same day and left a message on her voicemail where she stated she was the Director of ***************** Relations at Quick Health. I left messages on Tonyas voicemail about Brandons cancelled insurance on 9/16/24, 9/17/24 twice, 9/18/24 twice. ***** called me 9/19/24. ***** told ******* and me that there was no record of a cancellation put on his policy and she would look into it. I have not heard from ***** and I did leave her voicemails.

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for health insurance through Seguro and was told I could cancel at any time for refund or partial refund. That was 8/3/24. Called to cancel 8/4/24. they said ok, expect refund after 30 business days. I called and called and kept being told it was approved and theyd look into what was delaying it. I asked repeatedly for call back. Never got one. Today, 9/38, I called and they tell me I needed it in writing. No one, in all my calls, stated that as the hold up even though I asked! Im in my 60 day window and sent letter. I doubt Ill get it back anyway. Now only hoping to be refunded for the remaining amount.

• Initial Complaint

  Date:09/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased 3 different health plans from Quick Health. The first plan I purchased in the amount of $2875.56, which started on 6/15/2023, for a full year of coverage did not cover anything, so I cancelled the plan in August 2023 and purchased a new plan in the amount of $6,112.36, which started on 9/1/2023, also for a full year of coverage. I should have been refunded the remainder of the balance of the first plan, which I have not received. In April of 2024 Quick Health reached out to me to say the second plan had been cancelled in ****************, and so I purchased a third plan in the amount of $3,475.67, which started on 6/1/2024, also for a full year of coverage. I should have been refunded the remainder of the balance of the second plan, which I have not received. I have discovered recently that the third plan is not valid in ****************. I have reached out to Quick Health many times about refunding my money for the previous two plans, and I'm also seeking to be refunded for the entire amount of the third plan. According to my calculations, I should receive $2,400 for the first plan, $2,500 for the second plan, and $3,475 for the third plan, for a total of $8,375.