Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QHealth offers an affordable healthcare for $299/ month. I canceled my insurance after dealing with the **** and the credit card company. They are back to billing me, and not answering customer service with the number provided **************. The also do not respond to emails nor voicemails. I would like a refund of the 3-5 payment AND Cancel and remove my credit card from file

  Business Response

  Date: 06/06/2023

  To: *************************
  
  Re: BBB Complaint # 19549656
  
  Dear **************,
  
  Please see our response to complaint # 19549656 for Mr. ******************* that was received by ** on 5/25/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that Mr. ******************* disputed the charge and was issued a credit card refund on March 05, 2023, and April 05, 2023, for a total of $598.00. Our team has attempted to contact the customer to inform them of the update.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address Mr. **** concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  
  Quick Health *********************

• Initial Complaint

  Date:03/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid $5794. for one year of insurance. The insurance is fake and doesn't cover prescription benefits as stated. After one month I canceled the policy and was suppose to receive a refund. After months of calling and being told the refund was being processed I still don't have a refund. This is a fake company set up to scam people. You can't get hold of anyone accept a call center. They have no ethics. Do not do business with this company!

  Business Response

  Date: 05/23/2023

  To: *************************
  
  Re: BBB Complaint # 19523010
  
  Dear **************,
  
  Please see our response to complaint # 19523010 for Ms. *******************;that was received by ** on 5/12/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that Ms. ********************* was issued a refund on their Credit Card, amounting to $4,691.55 We have reached out to Ms. *******************;to inform them regarding the update. We shall continue to touch base with the customer to ensure that all concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address Ms. ********************;concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  Quick Health *********************

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased insurance via Quick Health They took two payments totaling over $4700 out of my bank account and when we went to use the insurance, it wasnt valid. We have been trying to get the money returned for over a month. Each time we call we are placed on hold for over 30 minutes. Then when we finally get through to someone we are told we will be getting a refund on a date that never happens. We have called multiple times.

  Business Response

  Date: 06/06/2023

  To: *************************
  
  Re: BBB Complaint # 19414259
  
  Dear **************,
  
  Please see our response to complaint # 19414259 for Mr. *********************** that was received by ** on 5/25/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that Mr. *********************** was issued a refund on June 06, 2023, amounting to $2,416.06. We have reached out to **************** to inform him of the update. We shall continue to touch base with him to ensure that all his concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact ** and giving ** the opportunity to address Mr. *********************** concerns.  If there are any additional questions regarding this matter, please contact ** at ************.
  
  Sincerely,
  
  Quick Health *********************

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 17, 2022, I spoke to a representative to set up health insurance for my family. I discussed exactly what I was looking for, which he stated and then had his supervisor get on the phone to confirm that what I was going to get was exactly what I was looking for. I asked for something in writing and he said that until I paid he was unable to give that information, but everything that we discussed was covered. I gave my credit card information and was charged $12,732.54 for 3 months to become active 1/1/23. I received the information and it was not the coverage I had stated that I wanted. So I called and sent an email on November 18, 2022 to cancel the coverage. I was told that it would take 1-2 weeks for the cancellation to take effect and then 3-5 days for refund. I called back on November 30, 2022 and was told that it was noted and that it was in process. I called back on December 9, December 23, January 11, January 27 and today January 31. They have many excuses and keep telling me that it is in process, but nothing has been done.

  Business Response

  Date: 05/23/2023

  To: *************************
  
  Re: BBB Complaint # 18957879
  
  Dear **************,
  
  Please see our response to complaint # 18957879 for ***************************** that was received by ** on 5/12/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that Ms. ************;was issued a refund on her Credit Card, amounting to $12,732.54. We have reached out to ***************************** to inform them regarding the update. We shall continue to touch base with the customer to ensure that all concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ****************************;concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  Quick Health Compliance Department
  

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June of last year I was scammed for over $9000 for a policy that was NOTHING like what was told I would be getting over the phone by ***********************. A quick internet search on ****** shows several dealing and judgements all over *****************. My banks fraud department ended up getting my money back after waiting several months for Quickhealth to refund my money, getting the run around from *****************************, countless hours on hold, etc etc. call your insurance commissioner they will help and if nothing else get them shut down.

  Business Response

  Date: 05/19/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************,
  
  Please see our response to complaint #******** for Mr. ******************* that was received by ** on 5/26/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that ************ was issued a refund on September 21, 2022, amounting to $7,926.00. We have also ensured that ************** request to not be contacted is respected and acted upon.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ************************* concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  Quick Health *********************

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waiting for Refund. Cancelled within 24 hours which QuickHealth fully acknowledges and I have email proof from ****************** email response. I paid in full for 12 months in advance ($3719.93 in Nov 2021), cancelled the next day and still NO REFUND FOR 13 MONTHS, all with documented weekly calls and many emails. I have spoken to all the same staff at QuickHealth as other people have complained below all for nothing and received exactly the same treatment; ******* - 'we have a new manager', ***** takes a call you will be paid and nothing, **** takes a call my goodness, the manager is in front of me and says it will be done this week and nothing. They do not deny that I am owed the refund, they just refuse to pay and continue to delay. As with everyone writing complaints, I just want the refund owed to me for the past 13 months. Thank you.******************* ID ****** Plan ****** Cancelled Nov 30, 2021 Refund Amount: USD $3719.93

  Business Response

  Date: 05/19/2023

  To: *************************
  
  Re: BBB Complaint # 18897265
  
  Dear **************,
  
  Please see our response to complaint # 18897265 for *********************** that was received by ** on 5/26/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that *********************** was issued a refund on March 24, 2023, amounting to $3,594.93. We have reached out to *********************** to inform him of the update. We shall continue to touch base with him to ensure that all his concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ***************************** concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  Quick Health *********************

• Initial Complaint

  Date:01/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 3 month health insurance package on 9/14/22, paid $871.55, policy effective 10/1/22. I called Quick Health on 10/29/22, spoke with ********* ref# ********** and cancelled my full policy, which was within the 30 days of the effective date, therefore a full refund was due within 30 days of cancellation. Called on 12/12/22 spoke with ***** ref# ****, she escalated this to the *************** to find out why I still haven't received my refund of $871.55? I check my credit card statement and noticed, instead of refunding my card, they illegally charged my card $871.55. Called on 12/15/22 spoke with ****, credit card charged instead of refunded and requested an immediate refund for 2 full payments of $871.55 totaling $1743.10. **** worked on getting both payments refunded to my card. Later that day I checked my e-mail, I received one full refund $871.55 and only a partial refund of $290.52. I called on 12/16/22 spoke with supervisor *******, received a partial refund and I'm still due $581.03, since I cancelled my full policy on 10/29/22, within 30 days of the effective policy date 10/1/22. He needs to investigate this & will get back to me in a couple of days. Called on 12/21/22, left VM for *****************: refund. Called again on 12/21/22, spoke with *******, he stated, their system was going by when I paid for the policy 9/14/2022, instead of the eff date 10/1/22 and only gave me a partial refund. He put in an URGENT request for a refund due of $581.03. Called on 12/27/22, spoke with *******, he hasn't received any response on my refund status! He stated he will call me the following day, which he didn't so therefore I called on 12/29/22, spoke with *******, it's a system issue & I should received a refund within **** days. Called on 1/10/23 & 1/13/23, left VM for ******* RE: refund status. Called 1/13/23 spoke with *****, per *************** full refund sent $290.52, which is incorrect, per their policy. See attachment. I'm due a refund of $581.03.

  Business Response

  Date: 06/06/2023

  To: *************************
  
  Re: BBB Complaint # 18814263
  
  Dear **************,
  
  Please see our response to complaint # 18814263 for ***************************** that was received by ** on May 25, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that ***************************** was issued a refund on June 06, 2023, amounting to $581.03. We have reached out to ***************************** to inform her of the update. We shall continue to touch base with her to ensure that all her concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving ** the opportunity to address Ms. *************************** concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  
  Quick Health *********************

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After obtain a plan with Quickhealth.care in 7/22 for my son, informed that the policy would not take affect until 8/22. Once the policy was active, we seemed unable to find, make an appointments with any providers. During that time my son started to received insurance through his employer therefore no longer needed this plan. Contacted customer care in 9/22 and was informed that this policy would be cancelled and I would no longer be charged. I was not charge in October, but then charge in November, December and January in the the amount of $312.52; a total of $937.56. During my multiple call to ******** care regarding cancelling the policy, I was assured that the policy would be cancelled and a refund issued. How ever policy never cancelled and still waiting for refund. While researching this company to file this complaint, discovered that there a multiple complaints regarding this non-existent insurance plan, getting premium from people in need of health insurance. Unclear how this scam is being allowed to perpetuate for so long.

  Business Response

  Date: 05/24/2023

  To: *************************
  
  Re: BBB Complaint # 18691273
  
  Dear **************
  
  Please see our response to complaint # 18691273 for *************************** that was received by ** on 5/12/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that **************** was issued a refund amounting to $937.56 on May 23, 2023. We have reached out to Mr. ***********;to inform them regarding the update. We shall continue to touch base with the customer to ensure that all concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact ** and giving ** the opportunity to address ********************** concerns.  If there are any additional questions regarding this matter, please contact ** at ************.
  
  Sincerely,
  Quick Health *********************

  Customer Answer

  Date: 05/25/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  
  

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a plan on 8/17/2022 for $1,095.55 that would take effect on 9/1/2022. After calling my doctor, they told me it wouldn't cover anything I needed. On 9/8/2022, I spoke with a representative to cancel. They assured me it would be cancelled and our refund was on the way. A few weeks later, I called back to check on the status of the refund and ******* said, "it takes a while but it's on the way." On 11/16/2022, my account was charged $970.55 for a renewal to the policy I'd requested cancelled on 9/8/2022. I need the refund I am entitled to from this business.

  Customer Answer

  Date: 05/25/2023

  They finally refunded me after I got ********** Consumer Health involved 

• Initial Complaint

  Date:11/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 26, 2022 I understood that if I purchased one year of Quick health.care ***************) in advance I would receive a discount and that I would have 30 days to cancel. I purchased it, ********, and the next day after reviewing the contract and finding no doctor in my city would take the insurance, I called back and cancelled. I was told there was no need to do anything else and that there was no way to e-mail them or for them to email me. I would receive my refund in 4 to 6 weeks. It is now Nov. 15, 2022 and I have contacted them over 30 times since then and they have a different excuse each time. I purchased it through ***************** They now say they refunded the money back to **************** but when contacted **************** had not received any money. **************** contacted them and were told a completely different story, that I had not tried to cancel the membership or try to communicate to cancel at any time. I am at a loss as to what to do next.

  Customer Answer

  Date: 05/21/2023

  Thank you for getting back to me. The complaint I submitted on the BBB site was reviewed by another agency (** **** of Insurance) who contacted me and worked with the owner of the company I was disputing and recovered the full amount of my dispute.

  Regards,

  *********************