Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased Prescription coverage for my hasband and per the contract I can cancel the contract with a full refund if I cancel within 30 days and the policy was never used. I canceled within the 30 days and the policy was never used yet I have been trying to get Quick Health to refund my money for 2.5 months and they keep giving me a round around and have not refunded my money. I went on their website and read some of the reviews and it seems there were several people that had the same conplaint. They were supposed to get a refund and Quick Health did not refund their money. This seems to be a pattern with them. Can you help me get my refund?

  Business Response

  Date: 07/31/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint #******** that was received by us on 07/19/2023. Our compliance department researched your concerns and would like to share some information of the review with you. Our records show that the account is pending review and determination if a refund is due on the account.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 08/02/2023

  Please see attached contract. I have highlighted the section regarding a full refund. I call and cancelled this coverage on May 2, 2023, which was within the 30 day Free look.

  Business Response

  Date: 08/14/2023

  To: ******* *****
  
  Re: BBB Complaint #********
  
  Dear *** *****
  
  Please see our response to complaint #******** that was received by us on 07/19/2023.  Our compliance department researched your concerns and would like to share some information of the review with you. Our records show that the account has been processed a refund for $472.89. Attached is the refund receipt. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 08/16/2023

  To: ******* *****
  
  Re: BBB Complaint #********
  
  Dear *** *****
  
  Please see our response to complaint #******** that was received by us on 07/19/2023.  Our compliance department researched your concerns and would like to share some information of the review with you. Our records show that the account was cancelled in the system after the lapse of the 30 days from which it was  effective.

  A cancellation request is finalized depending on a number of factors. When a request is processed, a period of verification is conducted to ensure that no outstanding claims are present. Also, a cancellation should usually only be processed by the policy holder and not by a person authorized on the account unless the said person is authorized through a Special Power of Attorney (SPA). in some cases and in good faith, a request placed by a representative without an SPA is approved but only after verification and approval. All these processes do not place the policy on hold to ensure that there is no lapse in coverage during the verification and approval process. 

  Sincerely,
  Quick Health
  Compliance Department

  Customer Answer

  Date: 08/31/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: Quick Health sent me an email stating they would refund my money (See attached). However, yesterday the money was in my account as processing and when I went to check if the transaction went through today, the transaction is gone. I’m not sure what is going on with the company. Please is there anything you can do to help me resolve this issue I would greatly appreciate it.
  
  Thanks *****
  
  
  Regards,
  
  
  
  ***** *********
  

  Business Response

  Date: 09/13/2023

  To: ******* *****
  
  Re: BBB Complaint #********
  
  Dear *** *****
  
  Please see our response to complaint # ******** that
  was received by us. We suggest that the customer touch base with the financial institution regarding the refund amount. It might be part of the institution's process.
  
  We take customer complaints very seriously and
  appreciate you taking the time to contact us and giving us the opportunity to
  address the customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the annual payment in full on December 22, 2022 for the 2023 calendar year. For the first three months, they charged my credit card a monthly fee (sometimes two) despite being paid already for the full year and multiple calls asking them to stop charging my card and refund the overcharges. They temporarily stopped charging me in April, but they didn't refund the money as they had promised to do. I called in May and June trying to get the overcharges refunded. They then started charging my card monthly again in June (twice on June 21st). I called on June 22, 2023 to get the refund, and they said ok they are refunding in full. But they only refunded 5 of the 6 payments. I called on July 13, 2023 to get the 6th payment refunded, and they refused to refund saying they are only going to extend my policy through January 2024. I kicked it up to management and they said they will not refund the extra charge. The monthly charge is more than 1/12th of the annual charge, so they are charging a premium on top of charging for a service that isn't even happening for seven months and that I don't want and didn't contract for. Insurance plans typically start 1/1. I'm waiting for a call back from their legal department but have little hope of success and if that doesn't work, I guess I have to go to small claims.

  Business Response

  Date: 07/31/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us on 07/19/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that a refund has been processed for the account. The information has been provided to the customer.  
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm due a refund from January 12th it is now July 12th. I signed up with this company on January 11th and cancelled the next day. In February and March they capet taking money out of my account. I finally got that back, but still waiting for my original refund. This all happened in 2023. I call them every week and am told more lies. This last time I was told I wouldn't get the refund because I had coverage for a month. I don't understand that because I cancelled it. This company is a scam and needs to be looked into. I want my refund back.

  Business Response

  Date: 07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for *******************************  that was received by us on July 12, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon review of ******************** account, it was determined that ****************** was due a refund of $299.00. Attached is the proof that the refund has been processed.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  Date:07/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have canceled my membership with HMA since October 27, 2022. The company agreed to cancel my subscription with them and would give me my refund back. The amount of my refund is $2,061.97 and that would go back into my bank since it was automatic deduction. The company told me to wait 4-6 weeks to get my refund back. I’ve waited for a long time and nothing was happening so I decided to give them another callback and ask for my refund. The person told me there was something wrong with my bank so they needed my routing and my account information again and wait again. So I have waited another 4-6 weeks and no words from them. Then I decided to call again and the person I talked with last said as she is talking to me she is emailing the person that supposed to handle my issue and hopefully that would help me but there was no grantees when I would receive my refund. Since then I have heard no words from them besides texting and calling about me having to renew my membership which I already have canceled in October. They still keep charging me through my bank since they have my information and I had the bank stop my the transaction two times already.

  Business Response

  Date: 07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ********for ********************************************* that was received by us on July 12, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon review of **. ******* account, it was determined that *************** was due a refund of $1,718.31. Attached is the proof that the refund has been processed.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******* concern.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  Date:07/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled with Quick Health insurance plan in January 2023 after my current plan was to expire. I was a contractor and needed affordable insurance and found the company provided best package and had a strong customer service team for enrollment. They did put the incorrect start date when I requested a February 1 enrollment. Just a few weeks after I enrolled and paid for the full year coverage upfront ($3687.00) I was hired for a new company that offered insurance. I contacted Quick Health February 24 to cancel my plan and request a refund. I was told it would take up to 6 weeks to process. After 4 weeks, I contacted them for updates and was informed there was a glitch in the server and caused delays. I waited another 5 weeks and contacted for updates and was no closer to a resolution. When I contacted May 10, the phone system was not working properly as it was in February and March. There use to be a recording of options to select from but when I called it went straight to the hold music. I waited for over 30 minutes and was able to speak with a representative. Since May 10-July 11, I contacted them 7 times and the only update I received was it was escalated to management to review but no timeline of when it would be processed or communication from the company. I called twice while on vacation overseas for any movement after I requested an email follow up in May and even June 7 when I was abroad. I have been financially strained due to the delay and lack of customer service support from the company. They were quick to respond when I was enrolling but the same service is not being provided when canceling and owed money back. Its hard to understand how it can take almost 4 months and still no more closer to a resolution or communication from the company. I’ve spent close to 7 hours on the phone to follow up since February. I emailed a manager on July 11 and requested a response by July 14 as customer service wouldn’t transfer me to management on the phone. 

  Business Response

  Date: 07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for ********************************* that was received by us on July 13, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon a review of **. ****** account, it was determined that she was due a refund of $3,588.00. A refund has been processed and attached is the receipt..
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ****** concerns.
  
  Sincerely,
  
  Quick Health Compliance Department

  Customer Answer

  Date: 08/02/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:07/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We gave Q health a credit card to pay for insurance with we where told it was refundable we cancelled it the next day They then told use it would take 90 days to issue refund 4 months later no refund no insurance they credit card company says cant help so they have basically taken 3014.21 of no service scam any thing you could help me with ?

  Business Response

  Date: 07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for **. ****** **** that was received by us on July 13, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that **. ****** placed a dispute with her financial institution. We are waiting for the resolution of the complaint to determine if a refund is due on the account.
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******* concern.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******* concerns.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a health insurance plan about a year ago, paid in full. Quick health decided to change my plan and carrier as well as cut a lot of what I had paid for up front to be included with my plan. They deny just about everything as far as coverage and I cannot get them to respond to me unless it's their predatory sales agents who spam every point of contact I have. But I ask them questions and suddenly they want to get off the phone. This is a scam.

  Business Response

  Date: 07/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for **. ***** ******* that was received by us on July 12, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Upon review of ******************** account, it was determined that no refund is due. Our records show that there was no cancellation request processed on the account. All premiums paid have been duly utilized as coverage up until the account was deemed delinquent due to non-payment. Our records also show that multiple attempts were made to get in touch with **. ******* but were unsuccessful.  In this regard the account is deemed cancelled and no refund is due.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted QuickHealth.care for Dental Insurance. They provided me with paperwork, but did not send the correct information to the Dental Insurance Company (***** Dental). They took my money, but did not provide the service that I paid them for. When I cancelled my policy on 3/29/23, I did not receive a refund for the insurance I could not use. As of today (6/27/23) I still have not received a refund for my policy and also expect to receive interest on the amount ($2,312)I contacted the company repeatedly and they make excuses why I have not received the refund.Original complaint was transferred to ***** Dental - Please do not transfer this complaint as they are innocent in all of this. They were receiving the wrong information from QuickHealth.care

  Business Response

  Date: 07/25/2023

  Tell us why here...*************************
  
  Re: BBB Complaint #********.
  
  Dear **************
  
  Please see our response to complaint #********. for Ms. ********************* that was received by us.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that ************ has filed a dispute with her financial institution, we are unable to process any resolution at this time until the dispute has been resolved. We shall touch base with ************ once the dispite is resolved to determine the best course of action to resolve her concern.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address *************************** concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 07/29/2023

  Hello,

  Please note attached letter from the State of New Jersey.  Quick Health claimed to issue me a refund on 7/7, but that did not happen and to date, I have not received a refund of my monies.  I have informed the State of New Jersey that I still have not received a refund.  Since they have committed fraud in the State of New Jersey, I am also expecting to receive interest for the money they have kept for almost 6 months and accumulated interest on.

  Thank you,

  *******************
  

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  The originally dispute on my credit card was resolved in May in Quick Health's favor.  The charge remained on my credit card.  Since I received the letter from the State of New Jersey stating they gave me a refund on 7/7, I forwarded the letter to my credit card company and they still will not give me the credit.  Attached is the resolution to my second dispute.
  
  This company sold a policy that was not legal to sell in New Jersey and when I cancelled my policy on 3/29/23, they would not reimburse me.  This company has gotten away with a lot of illegal activity and no one seems able to help the innocent people who's money they stole and will not return.  They policy I purchased never existed and they have taken advantage by coming up with many excuses as to why I should not be reimbursed yet.  They readily admit that I am due to get reimbursed, but have all kinds of excuses as to why it is taking so much time.  That is why I feel I should also receive interest for the amount of time it is taking them to reimburse me for the money.
  

  Regards,
  
  *******************
  

  Business Response

  Date: 08/09/2023

  Re: BBB Complaint #********.
  
  Dear **************
  
  Please see our response to complaint #********. for **. ********************* that was received by us.  
  
  Our records show that ************ has filed a dispute with her financial institution, Our recent review shows that the dispute remains pending under the represented stage. Please see attached status update. As much as we would like to further assist ************, the release of her funds relies on the resolution of the dispute she filed with her financial institution. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address *************************** concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 08/22/2023

   That is not true.  I responded on 8/9/23 and sent a copy of the letter from the credit card company stating that the dispute resolved on their part and they are not going to refund me the money.  So now I have no Dental Insurance and did not get reimbursed for cancelling my policy within 30 days because the insurance they sold me did not work.  I still have not received a refund from the company in 6 months. I am just looking to get my money back.

  Business Response

  Date: 08/22/2023

  To: ******* *****
  
  Re: BBB Complaint #********
  
  Dear
  *** *****,
  
  Please see our response to complaint #******** for *** ***** ****, our team regularly checks the status of the dispute, as of this response, the dispute remains in the represented stage and remains unresolved. Until then we are unable to issue a refund as the account is placed on hold or freeze until the concern is resolved. We are not able to verify the reason as to why the status remains the same. We urge *** **** to check if a follow up can be done by her financial institution to hasten the process of resolution. 

  We will provide updates to your good office of any update and steps once the concern is resolved. 
  
  Sincerely,
  Quick Health's Compliance
  Department

  Customer Answer

  Date: 08/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: I will check with the credit card company.  But Quick Health still had 6 months to provide the Credit and even told the State of NJ it was credited on 7/7/23.  There was no dispute at that time and they clearly had lied to the State about providing a credit.  This should remain open until a credit is received.  DO NOT CLOSE this complaint until it is resolved, please.
  
  
  
  Regards,
  
  
  
  ***** ****
  
  
  
  
  
  
  
   
  

  Customer Answer

  Date: 09/18/2023

  Still received no reimbursement.  Credit card company says there is no open dispute.  So no reason to not reimburse me.

  Customer Answer

  Date: 09/19/2023

  I have contacted the Credit Card Company and the dispute is resolved and no longer pending.  There is no reason why I should not receive a refund at this point in time.

  Thank you,

  ***** ****
  

  Customer Answer

  Date: 11/01/2023

  Instead of crediting me for the money the QHealth has owed me since I cancelled my policy in the end of March, they have tried to charge my credit card $2,312 on 10/21/23 and again on 10/25/23.  Thankfully, my credit card declined the charge as fraud.  But I still have not received my credit.
  
  Please re-open the above mentioned case as this company still has not resolved the issue by giving me my money back.  They even committed fraud by trying to charge me instead of crediting my account.
  
  Thank you,
  
  Sincerely, 
  
  ***** ****

  Business Response

  Date: 11/14/2023

  To: Heather
  Ortiz
  
  Re: BBB Complaint #********
  
  Dear *** *****
  
  Please see our response to complaint # ******** that was received by us.  We are reviewing this concern and will provide feedback.  The dispute appears to be still pending. 

  We take customer complaints very seriously and appreciate
  you taking the time to contact us and giving us the opportunity to address the
  customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 11/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:  The dispute with the credit card company was closed as per the letter I provided previously..  I still have not received a refund for the monies due to me.  QuickHealth even had the nerve to try to charge my card again for the disputed amount.  My credit card company declined the charge as fraud.  They did not try to credit me, but tried to charge me again without my permission.  This is illegal as I never authorized another charge.
  
  
  
  Regards,
  
  
  
  ***** ****
  

  Customer Answer

  Date: 11/23/2023

  Just Received this email today from Quick Health:

  Dear ***** ****,
  Congratulations on choosing Quick Health to protect you from the losses that
  occur in life. Your initial payment of {$first_payment} has been received.
   Your coverage begins on {$plan_effective} and has reoccurring payments of
  {$recur_payment} beginning on 2/12/2023 and {$recurrence_period} thereafter.
  An email will be sent on or about {$plan_effective} containing all the
  documents and materials you will need to take full advantage of your
  membership. Our professional and diligent staff are available to assist you
  with any questions regarding your membership, benefits, or insurance needs.
  Call ###-###-#### to speak with a representative who will be able to explain
  coverage, plans, payments, or assist in carrier change, plan upgrades, or
  obtaining a plan that fits your specific budget.
  DID YOU KNOW: ****** **** is uninsurable for health insurance; thus having
  an insurance plan means you can do something ****** **** can’t.
  Customer Service and Billing: ###-###-####
  
  Thank you,
  Member Servicess
  Quick Health
  Mon-Thur     9:00am - 7:00pm EST
  Friday        9:00am - 5:00pm EST    
  Saturday    11:00am - 4:00pm EST

  I really can't believe they are continuing to charge me for policies that I did not order.  This is harassment.

  ***** ****
  

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks prior to March 2, 2023,I had purchased an insurance plan for $85.00 per month to help with upcoming dental procedures. When I presented it to the dentist office, they said they had never heard of such coverage and that they were sorry they could not honor any discounts. On March 2, 2023 I spoke to a representative about the coverage I had purchased. I told him that the coverage was useless. He said he suggested to get a full comprehensive plan for $2464.68 a year and that everything would be covered. He went as far as to say that my dentist was on the plan - which was a lie. I agreed and electronically signed to allow payment. After this conversation, I called the dentist who was doing the procedure and they said they are not in the plan. So I wanted to cancel that insurance. I tried to cancel but hey gave me the run around and would not supply a refund. I called the credit card company and had a stop payment on the payment. The credit card company refunded me the amount while they investigagted. After two months, the credit card company said that they contacted Quck Health who stated that I signed a contract and had to pay. So they reversed the credit. I had the policy for about 15 minutes before I canceled as they lied and had said my dentist was on the plan! I called Quick Health again for my refund but they said now that there was a dispute on my account, they could not issue a refund for 90 days. I needed that money! In May I called again to get the refund. Again on June 28 I called and explained that I need that refund. **** said to send her proof via email that the dispute had been closed and then she would try to expedite it. Wouldn't they have information on the processed payment? It has been a nightmare trying to get my refund. They are a sketchy company and I advise everyone to stay far away! I still have yet received my refund!

  Business Response

  Date: 07/20/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint #******** for *** ******* ************** that was received by us on 07/05/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that **************** processed a dispute with her financial institution. We are waiting for a resolution on the dispute to determine whether a refund is due on the account.  
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ****************'  concerns.

  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 07/25/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see the corresponding refund receipt in relation to complaint # ******** for *** ******** ************.

  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ****************' concern.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 07/26/2023

  After an incredibly stressful dispute with this Quick Health company, my husband emailed the newly hired VP of Operations. He was very kind and diligently resolved the dispute and returned the refund with an apology. While we truly appreciated his sincere attitude, it really cannot make up for the stress and aggravation we endured during this five month ordeal. We sincerely hope this new VP can help this company purge all of its unethical practices. 

• Initial Complaint

  Date:06/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This particular company took money from our checking account despite several times telling them we do not want to renew the health insurance. The health insurance we had was good until June 31, 2023 and I have a new job that would cover our health insurance. They usually take it from our checking account a month before the health insurance expires but this case, they took it 2 months before it expires. i had been calling this company for a refund starting April 20, 2023 when I realized they took the money way ahead of the scheduled date when they are supposed to with draw ir from our account leaving me no time to call my bank to not let them take any money. i had been calling them every week and up to now, it is still not resolved..It is the External Withdrawal QUICK HEALTH ACH in the amount of $3321.66 I had been calling them weekly and I had not seen any action. Instead, they just keep on promising it will be sent this week to hold me from complaining to BBB. I think I had given enough time already and I need the money. So please help me get my money back. Thank you

  Business Response

  Date: 07/21/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ********for ********************************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the review of ******************** concern and we shall be in touch with her on the possible resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.
  
  Sincerely,
  
  Quick Health Compliance Department