Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Services were never provided. Asked for a refund of only the last payment and have not received it. They continue to try to take money out of my account even though I have canceled my policies and instructed them to quit.

  Business Response

  Date: 07/21/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for ********************************* that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the review of **. ******** concern and we shall be in touch with him on a possible resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ******** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

  Customer Answer

  Date: 07/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  They always say they will contact me or call me back and not once have they called be back or returned my call.  I believe this is normal practice by this company in hopes people will just forget or get tired of trying. After reviewing reviews they do this sort of thing all the time.  I clearly told them I was not making another payment until the issue was resolved and they automatically took another payment anyway.  That is theft. 
  
  Regards,
  
  *****************************
  

  Business Response

  Date: 08/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our additional response to complaint # ********. Based on our records, there is no refunds due on the account. The policy was not cancelled prior to its next billing cycle. The policy has been processed for cancellation at the conclusion of its paid thru date. No further billing was processed on to the account. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was taken out of my account that was never authorized in April 2023. I have proof of this and got the runaround when trying to deal with the company directly. Willing to provide any and all information was useless. Join ** page scammed by Quickhealth.care.

  Business Response

  Date: 07/20/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint #******** for ****************
  
  Our records show that **************** placed a dispute with her financial institution. We are awaiting for the resolution of the complaint to determine if a refund is due on the account. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 08/04/2023

  This has not been resolved. 

  Business Response

  Date: 12/08/2023

  To: ******* *****
  
  Re: BBB Complaint # ********
  
  Dear *** *****
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your
  concerns and would like to share some information about the review with you.
  Our records show that a refund has been processed for the customer. Attached is the refund receipt. 
  
  We take customer complaints very seriously and appreciate
  you taking the time to contact us and giving us the opportunity to address the
  customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 12/12/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: the information is false. I had to have a third party step in and get my refund. They were not willing to provide a refund. 
  
  
  Regards,
  
  
  
  *** ******
  

  Business Response

  Date: 12/19/2023

  To: ******* *****
  
  Re: BBB Complaint #********
  
  Dear *** *****
  
  Please see our response to complaint # ******** that was received by us.  We have attached the refund receipt for this concern. We are not aware of any third party intervention in the resolution of this matter. 

  The refund should have been received by the customer. Thank you for your focus on the matter. 

  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 12/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: we needed to get others involved to resolve this matter. Now they are harassing us with calls again. This company is terrible and will do anything to take and keep your money. I’ve found many people who I’ve help resolve similar issues. There is a ******** group of you need help! Their practices are unlawful! 
  
  
  Regards,
  
  
  
  *** ******
  

  Business Response

  Date: 12/28/2023

  Dear *** *****
  
  We have resolved this concern. we understand *** *******s concern
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased what the agent led me to believe was an insurance policy in May 2022 which became effective June 2022. I paid via credit card for a full year of service in good faith that a local MD would accept the policy. I was also emailed a list of participating doctors. However, no one within a 100 mile radius accepted this "plan" including every doctor on the list. Multiple calls later finally resulted in policy being canceled November 3, 2022. I was assurred by "*******" in corporate compliance that a refund over 2K was due to me. Since that time I have called weekly asking about the refund and have been given the same scripted response that the money is in the process of being released. This company is fraudulent and unwilling to uphold what is clearly written in contract. DO NOT TRUST THIS COMPANY!!! June 7,2023, My credit card company notified me that this company attempted to renew the contract for another year (almost 4K) without authorization. Thank God I was notified and the process stopped!!! I continue to receive calls and texts from this company regarding renewing the policy (which was canceled 7 months ago) and I block them all but they continue to harass me by using different numbers in order to make contact. I have retained legal counsel to collect the refund and force them to cease and desist contact.

  Business Response

  Date: 07/21/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for **. ***************** that was received by us on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the review of **. ***** concern and we shall be in touch with her on the possible resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ***** concern.
  
  Sincerely,
  
  Quick Health Compliance Department
  

• Initial Complaint

  Date:06/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought health insurance with this company in March 2022. I was unable to make contact with a single doctor that accepts that insurance, including any from their directory. I had a policy for myself and 2 children. In September, I removed my children from my policy, thus requiring a refund for the remaining months of the annual policy that were unused. I then initiated a new contract only for myself and repeatedly requested help to locate real doctors still practicing from their directory. In December I canceled that last policy because I believe this company is fraudulent and now in June 2023 I have received none of the thousands of dollars owed to me. Customer service continues to lie to me and tell me the "money was released on Monday and will show in your account in a couple of days." I've been listening to that for 9 months. Finally, 2 weeks ago, this company renewed my policy which had been canceled since September without my consent and I now have a $3,600+ charge on my credit card!!!!!! I want ALL of my money back.

  Business Response

  Date: 07/21/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for ******************************* that was received by ** on July 05, 2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the review of ******************** concern and we shall be in touch with him on a possible resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ******************** concern.
  
  Sincerely,
  
  Quick Health *********************

  Customer Answer

  Date: 07/25/2023

  Complaint: 20209989
  
  I am rejecting this response because:

  I have contacted this company dozens of times and I always get the same reply: "our system shows your money was released on Monday, please allow several days for the money to show in your account." 

   

  This is impossible! I have been calling them weekly since September of 2022 and they continue to lie to me. The response sent here is unacceptable as a promise to review the situation leads nowhere. Their own records would indicate more than 50 phone calls from myself in an effort to resolve this issue. I want the entire amount of this money returned to me. I believe they are selling fake health insurance. 
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 12/08/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you.Our records show that a refund has been processed for the customer. Attached is the refund receipt. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health *********************

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/07/22 I called to drop my daughter from my insurance I was told I had to get a new policy because the old one was not available they requested 517.00 dollars which I paid but on 11/15/22 656.00 was taken out of my account for the policy that was canceled I have been given the runaround every since calling a couple of times a month then on 5/08/23 I called to drop my wife because she has her own insurance they requested 257.00 for a new policy I told the guy I just paid 389.00 for the old policy and he said I would be refunded I told him about my previous problem he put me on hold said he would go talk with a supervisor then gave me his contact number which I have called it’s not even his number being retired on a fixed income

  Customer Answer

  Date: 07/24/2023

  Dear sirs I have heard back from them I spoke with ***** from compliance he told me I would receive some money on Friday 7/21 but it has not happened yet tried calling answer machine is full no-one is answering the phone. 

  Business Response

  Date: 07/25/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ********for ***************************** that was received by us on July 05, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We are in the process of finalizing the refund for **************** concern and we are in touch with him on a resolution.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ***** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

  Business Response

  Date: 07/31/2023

  
  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  We have attached additional information on this complaint, Our records show that a refund for $ 656.80 has been processed for the customer. Please see attached. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 08/03/2023

  I have received my payment of 656.80 which still leaves a balance of 389.00 that was also closed

  Business Response

  Date: 08/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for ***************************** that was received by us on July 05, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  We have processed the remaining refund for ************. we have also tried to get in touch with him to confirm the same. Attached is the refund receipt.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ***** concern.
  
  Sincerely,
  
  Quick Health Compliance Department

  Customer Answer

  Date: 08/07/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **************************
  

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once I received employer provided health insurance and no longer needed the policy. I called to cancel and ensure they did not automatically renew the policy. Their customer service ensured me the policy was cancelled and they would not take money out of my account. I continued to receive automated text messages saying they either need to talk to me about renewing or they were taking money out of my account. I called customer service numerous times confirming the policy was cancelled and they were not talking money out of my account. Customer service claimed the automated texts were out of their control and I can simply reply STOP and they would go away. I did this several times because they have so many numbers. Fast forward a month and I get a text from my credit union reporting unusual activity. Yes, even after all that they still tried to take money out of my account.

  Business Response

  Date: 07/11/2023

  Dear **************,
  
  Please see our response to complaint #******** for ******************************* that was received by us on 06/28/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that ******************** request is to no longer be contacted by our company. As much as we would like to further address any concern **. ********** may have, we understand and fully respect his request. We have taken the necessary steps to ensure that **************** is no longer contacted by any of our departments. We, however, will keep our lines open to **. ************ if he decides to contact us.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ********************** concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,

  Quick Health's Compliance Depatment

• Initial Complaint

  Date:06/06/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought health care with quick health care June 2022 and found better health care plan in January 2023, I called quick health care to cancel my plan and to try to get some money back and to make sure they did not charge me for another year well I have not received any money back and today 6/07/2023 they charged my account. I cannot get anyone to answer the phone with costumer service i have tried many times hours, the sales representatives can't help I paid quick health care $7900.00 in 2022. Please help me out

  Business Response

  Date: 07/07/2023

  Dear *** *****
  
  Please see our response to complaint #******** for *** *** ******* that was received by us on 06/25/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that *** ******* was issued a refund amounting to $1,000 on July 7th, 2023. We are in the process of finalizing *** *******’ account review to determine the final refund amount due to him if any. We shall touch base with the *** ******* to ensure that he is updated and that all concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address *** ***** ******’s concerns.  If there are any additional questions regarding this matter, please contact us at ###-###-####.
  
  Sincerely,
  Quick Health Compliance Department
  

  Customer Answer

  Date: 07/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this is true  but they still owe $2900+ that they said would be paid in " installments" I thought that that was an odd way to pay for such a large company. They did not say when it would paid, very vague. I was wondering why they paid me anything now I know it is because of my complaint with BBB Thank you

  Regards,

  *********************

• Initial Complaint

  Date:06/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and was lied to about what my dental insurance was covered. Immediatly canceled within the time frame required and was promised a refund and never recieved it. I called on the following dates Feb 1st (to cancel and was promised a full refund)Feb 14th (to find out how long the refund is)March 21st (stated its still coming and escalated)April 11th (Refund was accepted)May 17th (escalated the claim)May 22nd (said supervisor (******* would call me back))May 25th (Said its a matter of time not a matter of when)

  Business Response

  Date: 06/08/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # 20129387 for ******************************* that was received by us on June 01, 2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that ******************************* was issued a refund on June 08, 2023, amounting to $1,387.84. We have reached out to **************** to inform her of the update. We shall continue to touch base with her to ensure that all her concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ********************************* concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  
  Quick Health Compliance Department

  Customer Answer

  Date: 06/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Full refunded was given. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:05/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Updated my health plan 2nd week of January and paid 6 months in advance at $1700. Then January 20th my previous bill of $316 was withdrawn from my credit card. Contacted them mid January and was told the $316 was supposed to be refunded to my credit card account. 4 months later and calling 1-2x per month, still haven't received that refund. Then charged in April (at the 3 month mark) for another 6 months at $1700. Called 2x a month until this month and spoke with customer service on a refund of over $2000. Also spoke with *******, the Customer Service Manager on April 17th, and he stated the refund of $316 will be in my account in 3 days, but they switched some kind of service and the $1700 may take a few weeks. Called again on May 9th and spoke with **** twice in one day because ******* was supposed to call me back at lunchtime. In the afternoon, she transferred me to his line before closing hours, with no answer from Charles and so I left a voice message. Have yet to receive a call back and it is May 20th, still waiting for my over $2000 refund to my credit card. Tempted to cancel my membership, but afraid I will still not receive the refund that they owe me.

  Business Response

  Date: 07/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complain t#******** for *********************************** that was received by us on 6/23/2023. Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that ****************** was issued a refund on 07/06/2023, amounting to $1,794.00. We have reached out to ****************** to inform her of the update. We shall continue to touch base with her to ensure that all her concerns are resolved.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address ********************************* concerns.  If there are any additional questions regarding this matter, please contact us at ************.
  
  Sincerely,
  
  Quick Health Compliance Department

• Initial Complaint

  Date:05/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by a representative at quick health. I called *** back as requested and after connecting some personal info I was transferred to a licensed insure rep. He asked me if I was shopping for health insurance or if I was purchasing insurance. I advised that I was looking currently as I was a diabetic. He asked me to confirm I said I was diabetic and once I did he hung up on me. This tool shed prick called me and then decided he didn’t want to sign me up for any plans. This is the problem with the population they are all lazy. If I ever get a call from this company again I will be filing an additional complaint. . 

  Business Response

  Date: 06/05/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint # ******** for **. ************************* that was received by us on 5/25/2023.  Our compliance department researched your concerns and would like to share the results of the review with you.
  
  Our records show that **. ******* request is to no longer be contacted by our company. As much as we would like to further address any concern **************** may have, we understand and fully respect his request. We have taken the necessary steps to ensure that **************** is no longer contacted by any of our departments. We, however, will keep our lines open to **************** if he decides to contact us.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address **. ************** concerns.  If there are any additional questions regarding this matter, please contact us at ************. 

  Sincerely,

  Quick Health Compliance Department