Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 27th 2023 $4,977.18 ( Paid in advance) from our financial institution Medical Coverage We were referred to this company by ******** State's Health Plan Finder. I spoke to a broker who works for ********* Health. It sounded like everything was above board so I bought her a policy for 6 mos. Thank God I didn't pay for a full year! I'm retired and so is my wife. I can use ******** but my wife is not eligible to apply for ******** or ********* Quick Health who also works in conjunction with ********* Health have not attempted to pay my wife's provider's since her coverage began on May 1st 2023. First,they couldn't find her in their system after one month. The second excuse was the acct # was wrong, next it was a data base file error. Every time we call there's another excuse as to why they can't process her claims. She needed surgery in June. We asked them before her pending surgery if her provider was in Network & we were told that she was covered for the surgery. We now have incurred Thousand's of dollars of hospital & medical bills due to them telling us that her treatment was authorized and would be covered under her health plan. We feel that we've been SCAMMED by this company.

  Business Response

  Date: 09/13/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that our customer service has been in touch with the customer and upon review, some of the customer's claims were supposed to be paid out while some are currently under review by the *** for claims coverage. We will continue to monitor the customer's account for updates. 

  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:09/11/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/20/2023 I was charge 144.49 two times in the same day on my bank account. I called quick health, customer service the day before I notice the charges on my account. I spoke with the rep and I advise her that my account currently have a credit of $80 and please charge the difference. The rep advise me that they will charge the difference. So the next day when I noticed the two charges because I got an alert to my phone from my bank I called quick health customer service again and I advised them I already spoke with the rep and why am I being charged the full amount and also additional charge? I did not authorize that charge. She said it looks like the finance department charged my account two times. So I advise her and said ok go ahead and adjust the difference and give me my money back because I did not authorize that charge. She said she was going to go ahead and look into it. The rep came back to the phone and offer not to charge the next month and I responded no because I needed that money for bills. I asked for my money back Multiple times were the call was escalated to a manager. The manager said he was going to look into it and he also offer not to charge the next month. At that point, I was very frustrated and I told him to cancel my plan. The upsetting part is them taking two charges out of my account, knowing I have a credit on my account. So the manager went to head and put in cancellation for that day that I called in on June 20, 2023. I have been calling in almost every week to follow up on my refund Till this day, I called in on last Thursday 7th,2023. And I was advised by the rep that I’m not getting none of my money back. I feel like they stole my money and I did not authorize that money to be charge on my account two times in that same day and I do have a copy of my bank statement showing proof that they charge me two times which put me in a hole with my bills. I am very upset.

  Business Response

  Date: 10/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 10/19/2023

  Im not understanding why im not getting a refund for money that I did not authorize for 2 transactions payment that quick health took. That company should not be charging anyone 2 time in one day. I feel like my money was stolen by them. I asked for my money back the same day that they took it out of my account and I cancel my plan with them. They refused to give my money back. 

• Initial Complaint

  Date:09/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased insurance through Quick Health on 1/4/2023 in the amount of $898 for the initial payment. That was cheaper than I was paying through work but I was able to find it even cheaper elsewhere so I called back in a few days to cancel my policy. I was told that it would be a few weeks before I could be refunded because ********* Insurance now held the money. It all seemed fishy so I disputed it with my bank. After the dispute it was determined that the bank would not cover the cost because Quick Health had the money to refund me. Every time I have tried to contact Quick health they tell me my account is locked because of the dispute and I need to provide proof the dispute is closed. I emailed over proof twice, once on 5/19 and again on 6/7. Both times I was told it could take up to 3 months to refund the money to me. It has now been 3 months since sending the same information over twice and 8 months since I initially paid them. I need my money back and now I can never get anyone on the phone when I try to contact them. This has been an incredibly frustrating process and I wish I would've went with my gut instinct to wait before purchasing, especially after reading other issues here on the BBB website.

  Business Response

  Date: 10/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:08/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Spoke with a representative From Quick Health insurance who called me about continuing health insurance on August 1, 2023. She gave me options for monthly, quarterly, and annual payments. She told me i would save money on quarterly as opposed to monthly..After telling her i already made a payment recently for my policy, she told me another payment would not be made until November 2023. Thinking she is just signing me up and adding my payment info so it could be on file for November payment, I get a notification saying that $897 was taken from my account. So I called and cancelled the policy and requested a refund the next day. I have been given the run around since then and it is almost September. I have spoken with Supervisors and Manager and Noone has resolved my issue. Policy clearly states that if you cancel within 3 days, you will receive a refund

  Business Response

  Date: 09/26/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate  you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 09/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have not received my refund for $897 and after last speaking with ***** from this company who says she was a manager, she was very rude and told me I will not be receiving a refund. This is illegal and I am requesting that I receive my refund immediately. 
  
  Regards,
  
  ********************************************
  

  Business Response

  Date: 11/01/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you.Our records show that the customer indicated on previous conversations that she will keep the policy until the paid thru date. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:08/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Health ins agency has a habit of billing for a policy twice and before payment is due. This has happened twice since January 2023. They insist on recurring payment from debit or credit cards. Before its due they bill your card. I was billed 500 twice for an old policy and 897 for a policy that was not due until September. When you call the number it just plays music. I finally talk to ***** (who refused to tell last name) and asked who I speak to about the overcharges and he said there is no one I can talk to. I disputed the charges but since its a recurring charge it can still go through even when I closed my credit card. I emailed and revoked them from recurring charges but no response. No info on their website where to send emails. There is a message tab that gives an error message. This company is very shady. I want the 500 and 897 off my credit card and no more referring payments and I want confirmation from then in writing. I’ve tried everything on my end but need more help. They even say in an email when my payment is due and still no credit on my card. I've read other complaints for them and this seems to happen to many people.

  Business Response

  Date: 08/21/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************,
  
  Please see our response to complaint #********for **. ************************* that was received by us on 08/21/2023.

  Regarding your recent correspondence for ***************************,Our records show that ************** is a current member enrolled to a ********* * Health Policy.

  Further review of the concern revealed that on August 05, 2023,************** called regarding a billing issue on her old account. Our billing department was able to reverse $500.80 charge for her and advised her to call our Customer Service Department to resolve the other billing concerns she had as our Customer Service Department does not have weekend operations.
  
  On August 07, 2023, she called in for a status of her refund, it was however, discovered that she placed a dispute with her financial institution. Our representatives informed ************** that the dispute has affected the issuance of a refund for her as the amount has been placed on hold by her bank. A dispute process may last between 45 to 90 days to get resolved and we are unable to do anything until the dispute is resolved.
  
  Our representatives have tried to work with ************** to work on a solution. If the dispute is removed, it will hasten the process and enable us to issue a refund faster. But we would like to clarify that since a dispute has been filed the refund process or the resolution will take time.

  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 08/21/2023

  To Quick Health

  As a broker, what states are you licensed to sell insurance or what people think they are buying as insurance?

  are these policies Wellness Plans

  which insurance companies are allowed in NJ?

  is Cambridge ins one of them?

  Do you have a licensed to sell in NJ

  are there customers who think they have insurance but do not

  There is no reason for disputes to take 45-90 days when they should not have been billed in the first place  Credit cards wait for your response. Does  your company sell bogus policies?

  Customer Answer

  Date: 08/24/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Quick Health did not address the problem  of selling me a policy with an insurance company that is not licensed to provide ins in my state. In other words I went a year without insurance even though I paid them thousand of dollars.  This comes from the state of NJ which is the watchdog for brokers like this   Notice they never give their name. I can’t get anyone on the phone, they don’t answer text or emails so this is the
  
  avenue I have chosen to address this. I no longer want to do business with Quick Health. I don’t ever want to see a recurring charge from them on my credit card  I want to be reimbursed for all the money they charged me for insurance that I never had and no you did not say it was a wellness plan. I want them to address these issues and stop deflecting about trying to work it out with me. No one answers the phone 
  
  Regards,
  
  *************************

  Business Response

  Date: 08/28/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ********. We would like to clarify that we are duly licensed to sell insurance in the state of New Jersey, We would also like to shed light on the dispute process. In the case at hand, the dispute was initiated by the customer through her financial institution, the estimated 45 to 90 days, is the dispute process that is not controlled by Quick Health. We understand the customer's concern and as soon as the dispute is resolved, the customer would either get her refund from her financial institution or the said funds will be released to us, in which case, we will be able to process a refund for the customer. The whole process is under the purview of the customer's financial institution and we are awaiting the resolution as well to further act on the concern. 

  Our team was working with the customer to resolve all concerns, however the dispute has prevented any action from our part, pending the resolution. We will provide updates regarding the dispute as we also hope to finally resolve this concern.

  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 08/30/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ********. We would like to clarify that we are duly licensed to sell insurance in the state of New Jersey, We would also like to shed light on the dispute process. In the case at hand, the dispute was initiated by the customer through her financial institution, the estimated 45 to 90 days, is the dispute process that is not controlled by Quick Health. We understand the customer's concern and as soon as the dispute is resolved, the customer would either get her refund from her financial institution or the said funds will be released to us, in which case, we will be able to process a refund for the customer. The whole process is under the purview of the customer's financial institution and we are awaiting the resolution as well to further act on the concern. 
  Our team was working with the customer to resolve all concerns, however the dispute has prevented any action from our part, pending the resolution. We will provide updates regarding the dispute as we also hope to finally resolve this concern.
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health *********************

  Customer Answer

  Date: 09/15/2023

  The company sold insurance that is not licensed to sell insurance in NJ. I wrote this response last time. I still have an open dispute for money they charged but provided no coverage. 

  Business Response

  Date: 09/18/2023

  To: ******* *****
  
  Re: BBB Complaint # ********
  
  Dear *** *****
  
  Please see our response to complaint # ********. In response to the comment from September 15,2023, we reiterate that we are duly licensed to sell in New Jersey. In relation to this concern, we are in fact, in contact with the New Jersey Department of Banking
  and Insurance and the office is aware that the account is subject to a customer initiated dispute. We would also like to inform your good office that we are monitoring the comments made in connection with this concern which are defamatory in nature as we are exploring further action to address some baseless accusations made against our company through various channels. 

  We thank you for your continued coordination and we truly appreciate working with the BBB to provide good service to our customers. We continue to monitor this concern in our aim to have it fully resolved. 

  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:08/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I gave my personal information and debit card info to QuickHealth.care on 6-12-2023 to purchase health insurance for my wife and I. They took $4,668 out my account. When I realized that the insurance wasn't what was explained to me, and didn't receive a receipt, an invoice or a policy number, after hanging up, I contacted my bank immediately. The funds were on hold and I tried to stop the transaction. The bank said I can't stop it from going through. This policy needs to change to protect consumers. I did get an email the next day with instructions, but again the insurance was just not what was explained. I contacted QuickHealth.care at ************ the next day to cancel. I was told I had 30 days to cancel to get a refund. The request was made on 6-13-2023 less than 24 hours after the initial call. ***** and ******* at QuickHealth.care told me it would take 2 weeks and possibly 30 days to receive a refund. It has been nearly two months and my account has still not been credited. QuickHealth.care has many numbers they use all over the country and I get the runaround every time I call. I was hung up on after telling ***** I was contacting authorities and possibly recording her last conversation. She didn't like that and said I didn't have permission. From the other complaints concerning QuickHealth.care, it looks like many people have been scammed out of large amounts of money. QuickHealth.care corporate office is listed at *********************************************************. However, when I call ************, ***** claims to be in Reading Pennsylvania but wont give me an actual address or her entire name. Why is that? ******* is supposed to be in charge but keeps putting back to ***** who claims she is still working on my refund but says the same thing over and over. I asked to speak to someone in the finance department but ***** claims they dont take phone calls. Two months and no refund after canceling in 24 hours. This company is scamming people and needs to be investigated.

  Business Response

  Date: 08/23/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************,
  
  Please see our response to complaint #******** for *************************** that was received by us on 08/08/2023.  Our compliance department researched your concerns and would like to share the results with you. Our records show that the review is currently being conducted to try and resolve the concern.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 08/29/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us on 08/08/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that ************ filed a dispute and our records show that on the 24th of August the he disputed was debited from our end and should have been received by ************. Attached is an image showing that the amount was withdrawn from Quick Health through the customer initiated dispute. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 09/01/2023

  Attention BBB

   

  My bank account was finally credited with a refund after 2 1/2 months. I want to thank the BBB for putting the pressure on QuickHealth.care. I honestly believe that if I hadn't contacted you and other state officials, my wife and I wouldn't have received a refund. There are others that are in the same boat that have still not received their refunds after many months and QuickHealth.care business practices need to be looked into. 
  

  
  

  Once again, very grateful. 

  
  

  ************************;

• Initial Complaint

  Date:07/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I are on fixed income we we spent our savings on health insurance that was a scam no office visits no pharmacy no procedures were covered at all by them and I asked him all those questions before I got the insurance and they said it was all covered now I'm stuck with the $10,000 bill I need help thank you

  Business Response

  Date: 08/16/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ********that was received by us on 07/27/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer did not call in to cancel the account prior to the expiration of his policy. As such the policy has run through its full term. it was verified that the customer communicated his intention not to renew the policy and as per request the policy was not renewed. in line with this, there is no refund dew on the account.  
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that sells health insurance, which I purchased on 01-24-20-23 and paid $2,488.59. When I tired to use the insurance, I was never registered properly, numerous times. I called in several times with no good results and the ID card that was promised never came. Because after 3 months the issue was never resolved I requested a full refund, as I was never able to use the insurance. ******* is the manger at 1(************ x****. I have made several call emails left messages and was promised a full refund back in March 2023. I still don't have a full refund and still being promised that it is being processed. I was not able to purchase any other insurance because that money hasn't been returned. This is the worst company to deal with and they definitely should be banned from selling any type of medical insurance as they will definitely make sure you'll need it, due to poor business. They took my money same day, but months later I'm still begging and pleading for a full return.

  Business Response

  Date: 08/03/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ********that was received by us on 07/20/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review is currently being conducted to try and resolve the concern.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 08/08/2023

  Ill except the BBB helping me to get a full refund but at the same token its been since January and I still havent received any kind of digital deposit that was promised to me since June today is now August 8 and I still cannot get in contact with him without being placed on hold and I have not received any of my money. I was promised by ******************* 15 to 20 times that I was receiving my money back and still nothing. The wait is horrendous and its ridiculous. I do think this business should be shut down. They have no morals in the way theyre treating their customers. As promised numerous times just refund my money so I can fast forward and do what I need to do with the better insurance.
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 08/29/2023

  To: ******* *****
  
  Re: BBB Complaint # ********
  
  Dear *** *****
  
  Please see our response to complaint # ******** that
  was received by us.  Our compliance department researched your concerns
  and would like to share some information about the review with you. Our records
  show that the review of the customer’s concern remains under review.
  
  We take customer complaints very seriously and
  appreciate you taking the time to contact us and giving us the opportunity to
  address the customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 09/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: The manager ******* as promised a full refund since 04-2023. Now since I reported them to the BBB they claimed my account is now frozen. Why?? Because a proper complaint has been made. They wrong in so many ways and they need to shut down for good. They are stealing my money. ******* won’t even return a simple email. He promised a refund a digital refund several times. Everytime I call to follow up there’s always an excuse that’s keeps delaying the process. Why should they keep what doesn’t belong to and a service that can’t provide. If I get proper information to sue them I would without hesitation. 
  Please just give me my money back. 
  **** *
  Regards,
  
  
  
  **** ******
  
   
  

  Business Response

  Date: 10/26/2023

  To: ******* *****
  ********Re: BBB Complaint #********
  
  Dear *** *****
  
  Please see our response to complaint # ********that was received by us.  Our compliance department researched your
  concerns and would like to share some information about the review with you. We have escalated the information provided and are awaiting further response. I will provide you an update as soon as additional information is available. 
  
  We take customer complaints very seriously and appreciate
  you taking the time to contact us and giving us the opportunity to address the
  customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 I called submitted online a request for medical insurance. Our jobs do not provide insurance and we wanted new coverage for our Daughter. The man selling me insurance from Quick Health insured me that all preventive care would be covered through a specially chosen provider I requested. He also stated that the emergency room I requested was covered under a network negotiated rate. Now that I am in need of my insurance services and I call **** they say that we are not covered for any emergency visits and that there are no pediatrian providers within a 20 mile radius of me. I have left numerous emails and attempted phone calls and voicemails regarding the issue in good faith that maybe we were set up under the wrong kind of plan but now I am under the impression it was 100% fraud. I was sold **** insurance that was “available almost anywhere” the number one private health care coverage in the US. In the end I can’t even get help paying for any emergency services or doctor visits from anyone within a 20 mile radius. The charges totaled $7,080 for medical $1,534 for dental And additional fees for using thier services to locate an insurance plan.

  Business Response

  Date: 07/31/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us on 07/19/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review is currently being conducted to try and resolve the concern as there were no  records showing that the customer contacted us regarding the concern. We will try to reach out to the customer as we value their business and their experience. .
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 08/18/2023

  To: ******* *****
  
  Re: BBB Complaint # ********
  
  Dear *** *****
  
  Please see our response to complaint # ******** that was received by us on 07/19/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that  the customer has been upgraded to a policy that meets her medical care needs and the issue has been resolved. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to get a refund with this company for 3 months now. I cancelled my policy the day after i signed up. They still took the funds from my account without my consent. Ive called multiple times. every week for the past 3 months with them telling me the same things over and over again. that managment has been looking at my account and that i should receive said refund any day the last 3 month. also been told it was due to a server issue. Im supposed to receive a email when the funds a released is all they can tell me. Not a time frame or anything. although in the first month i was told it would be relased within 5-7 business days. multiple times. I ask to speak with management they can not give me another person or number to contact.

  Business Response

  Date: 07/31/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us on 07/19/2023.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that a refund has been processed for the account. The information has been provided to the customer.  
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 08/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have not received a refund 
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 08/10/2023

  I have Spoke with **** * quick health customer service employee She Also Stated on 8/10/23 That they have no record of the refund being issued and that it Shows my case has been sent to upper management. That is all the info i have been given. I Explain to **** with quick health that i have filed a complaint with the BBB and that Quick Health Stated the money was refunded. She Had asked me to Forward that message to her email to attach it to my case. Her Email is **********************************

  Customer Answer

  Date: 08/14/2023

  Attached is the proof that QuickHealth did not refund me as the stated to you guys a few weeks ago. attached is the confirmation that they just now refunded me after calling Numerous times, and filing a claim with you guys. 

  Business Response

  Date: 08/14/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us on 07/19/2023.  Our records show that the initial refund processed for the customer came back unsuccessful. We have reprocessed the refund and attached the corresponding refund receipt for the customer. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department