Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  when I originally cancelled my insurance subscription with Quickhealth.care around January or November, I assumed that the company had accepted my request and completely removed my information from the system. From simply sending me emails to my banking information. however, skip to march 7th, 2023 on a Monday morning, around 9 o'clock AM and I'm informed by a bank notification that $871.55 was transacted from my bank account under the name of "Quick health abn". Immediately I called the insurance company to get things sorted out and then promptly called the bank to reverse the transaction. Again, the same thing happens again 3 months later on the 6th of June. This time I call the insurance company again, this time repeating the process for almost 2 weeks to make sure they actually go through with a proper cancelation. the cancelation actually goes through this time but I am again, forced to call the bank to undo the transaction. This time I assume it's done as I've haven't had any interactions with quick health outside of texts inquiring me about a different payment plan. But today on November 2nd at around 9 o'clock, I wake up to a notification saying that "$871.55 was transacted to quick health". I call yet again, they tell me the same story that "it was a bug in the system" and that it won't happen again. as they have said in past phone calls. Although I should've reported this sooner, I genuinely believed I could've reached a peaceful solution. But quick health has proven to be untrustworthy.

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you.Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health *********************

  Customer Answer

  Date: 11/16/2023

  Dear ***************, I appreciate the time you've taken to address my situation and reach out to quick health. However their response does not satisfy me. While not word for word, it still carries the same weight as their other "apologies" and means little to me until they finally resolve the situation properly. Which I have stated was never the case. So unless they can prove they're actually working on the problem, resolve the issue, and actually end this back and forth struggle, I wont close this case until they properly remove me from their systems, and return the money they have essentially stolen.

  
  Regards,
  
  ***************************************
  

  Business Response

  Date: 12/28/2023

  Dear **************
  
  We have done the necessary steps to ensure the customer is no longer contacted again. 

  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 01/01/2024

   

  The response given is once again, meaningless as it's blatantly automated. Ontop of that? I have received both texts AND emails from quickhealth with an example image having been attached to this message. My patience has grown thin and I want the results I'm looking for now. A refund and no means of communication.
  
  Regards,
  
  ***************************************
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:11/02/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Purchase insurance from this company for the entire year of 2022. They canceled the plan without letting me know August 31 of 2022 my wife who the plan was for used the plan one time in November 2022. We received bills in January 2023 totaling $1123 with an explanation that patient was not covered at time of service Since we had paid for the entire year, I knew this had to be a mistake when I called about it I spoke to no less than six people and nobody could seem to tell me what was going on until finally someone said oh we canceled that plan August 31 of 2022 again I never got an explanation an email or phone call or a text message letting me know this and when we went for her appointment we thought in good faith that we had insurance At some point in June 2023 I was told that they would reimburse me 1/3 of the money that I spent, and that it would be mailed to my bank account which was how I purchased the insurance in the first place no less than five attempts were made to put that money in my account or at least that’s what I was told but it never showed up in my account my guess is they were just trying to get me off the phone. I have since paid one of the bills, myself, which sort of defeats the purpose of buying insurance when I called these people it was a nightmare getting somebody to talk to you and usually you wait for a callback. Usually the phone rings one time and if you don’t pick up on the first ring, they hang up and you have to go through the whole process again which waste a half hour to an hour each time. Horrible customer service. I have enclosed copies of the bills and also my wife’s insurance card and a copy of my bank statement showing that I had paid for this service in December 2021.

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 11/28/2023

  Hello *************************, this is ***************************** ...complaint # ********.... when i first sent the complaint back in the spring of 2023 I did not really have good information or phone numbers to give you...on the updated complaint I have better information. I am not sure if you were able to use any of this or that the complaint was rejected since it was a near duplicate of the earlier complaint. This company has really gotten my goat as they will not return my calls, I even sent a regiistered letter to the CEO.. got no response from that...Is there any thing I can do like file another complaint? It really makes me mad that they won't return my calls but on the other hand they are trying to get me to insure thru them for 2024,   Any suggestions would be appreciated.  thanks, ***********************

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was with this business for one month. I paid $192.33 for one month of service (health insurance). I cancelled with them before my second billing cycle occurred and confirmed with them that I would not be charged a second time. I was then charged a second time the following month. Upon contacting the business, they informed me that this issue had occurred with multiple other customers, and that they would issue a refund within the following business days. Upon one week of no action, I called again, and was told the same thing. After two weeks of no refund, I filed a dispute with my bank and was promptly refunded the money. The first and only legitimate time I was charged was in June. I was charged a second illegitimate time in July. I have now just been charged a third time in October. I have filed a dispute with my bank, and am getting no answer when I try to contact the business itself. I was assured the last time that all of my information would be removed from their databases so that this issue would not occur again. That was a lie. They still have access to my bank account and personal information.

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:10/30/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year they stole $871 from me. They keep promising to refund that money to me, but it has been over a year and still nothing. Now, this morning I woke up to an email from them with and invoice for $871!!!! What?!?!? And, get this, the email contains a date for January of 2023, but the invoice is dated for October of 2023. But, wait, it gets better…When I checked my bank account, the company had hit my account 4 times over night for $871.55!!!! That’s over $3,400 they just stole from me, plus the other, they have now stolen over $4,000! And, surprise, no one will answer the phone. The system just keeps kicking me out after a few minutes. I bet my number is flagged. 

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 11/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have not heard anything from the company. They have not reached out to me. 
  
  Regards,
  
  *************************************
  

• Initial Complaint

  Date:10/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was 3/7/23. A Quick Health agent called me and told me that my health plan was expiring and that I needed to sign on for another year. I told him that I wanted to think about it and that I thought there were less expensive plans out there. He sounded frustrated and told me that I wouldn't find a cheaper plan. I told him I would on the condition that I could cancel and be refunded if I found a less expensive plan. He said I could cancel anytime. I asked him specifically that if I wanted to cancel six months from then, that I could still be refunded. He said, yes but less any claims that I previously had put in. I then asked for the phone number I would use to cancel and he gave it to me. I gave my credit card number and was charged $2,750.56 for the year. I understood my coverage would start on 3/15/23. In the meantime, I did find a much better plan that was $305 per year less. I called Quick Health on 4/19/23, and canceled, and confirmed that I would be refunded. The agent said yes, and he canceled my plan. He said he would have to send it to a different department for refund, and it would be processed. I called back at the end of April and was told that it would have to come back to Quick Health for approval, and it would take at least a month. I have been calling since the end of May, 2023. When I finally reach someone at Quick Health, I explain what date I canceled and ask them when my refund might be coming. They either say they are in a meeting or they will call me the next day, but they have not returned any of my calls. Thank you. Kind Regards

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:10/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2023 I completed 2 individual applications for Health Insurance on behalf of myself, my family and my employee with an effective date of September 1, 2023. I paid the first month premimum at that time and got an email that the next payment would be auto debited on September 4, 2023. Quickhealth.care debited my account on August 25, 2023 for the October premiums causing cash flow issues. This was the final red flag and we decided to cancel the policies. Eadch policy has a 30-Day Free Look where if you cancel within the first 30-days of the Effective Date.they will refund your money. I canceled both policies on August 30th and 45-days later I still have not recieved any refunds on the 2-months of premiums paid for the 2 accounts. I have reached out numerous times and was first told it takes 30-days to refund, then was told 30-business days, and now they keep saying 3-more days.

  Business Response

  Date: 10/26/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern is on process but initial review has revealed that ************** is not an active account holder. When cancellations are being requested, only primary account holders are allowed to process cancellation requests. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This insurance company has tried to charge me $6, 355.44 for coverage that my brother doesn't need for Oct 2023 thru April 2024. When my brother signed up for insurance, it was made clear that on Oct 1, 2023, he would no longer need the insurance due to ********/******** supplement coverage starting . The case number with ******** Card is **********. ABN Health keeps putting the 6 month charge on my credit card. This has been disputed 3 times. A personal letter to state that coverage was no longer needed was sent on 8-21-23. The first time ABN tried to bill my credit card was 6-2-23. PLEASE help me get this resolved. At my request , ******** Card disputed the charge and it was reversed, but on Oct 2, ABN billed me again for the same thing. Now, it has been disputed again pending resolution in 30 days. I have blocked them for using my card again.

  Business Response

  Date: 10/26/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer’s concern is under review. Since the customer placed a dispute on the account, any further action may not be conducted until the dispute is resolved. Typically the dispute process may last up to 30 to 90 days. We will provide updates regarding the dispute on our end. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:09/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Cobra insurance from Quick health plans. The policy is through ********* Health. I was charged $1,101.50 on August 8/7/23. My confirmation email says they will not charge my card until 11/5/23 for an additional $976.50 to keep the policy effective after 11/1/23. However they have tried three times from 9/26-9/28 to charge me $976.50. The attempt is coming from ABN health, which is either a part of ********* Health or Quick Health? I’ve called multiple times, and emailed the representative who originally helped me from QuickHealth with this plan. However I have gotten no response. I was told I had until 11/1/23 to cancel and get a pro-rated refund, since I would be getting insurance from my work before 11/1/23. Instead they are trying to charge my card over a month earlier than when they stated they would

  Business Response

  Date: 10/26/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review. It is advised that the customer cancel their policy before the next billing cycle as the system will conduct billing activities to ensure that no interruption in coverage is incurred. 

  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:09/15/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was looking for health insurance for me and my son. I had talked to a few different companies and decided to go with Quick Health Insurance because I needed it soon. They set up a payment to come out of my account and I had till that date to cancel. I found a different policy and called quick health to cancel the day before the payment was coming out. They told me it would be cancelled but it was too late to stop the payment but it would be refunded in a few days. That never happened. I have called them numerous times and was told it was processing. The last time I called before today I was told it was being sent for someone to review all of the phone calls I had made and they would get back to me. That never happened. Today I called and asked to speak with whoever was in charge. She told me my policy was never canceled. That I signed something saying I had to do it in writing. Not one of the people I talked to for months ever told me that, they told me the cancellation was processing. The lady told me Ive had this insurance for three months and it was never cancelled. I asked her to look at my account and see all of the phone calls I have made and she said she was looking at my account and wouldnt tell me what was in it. I then told her I was going to file a complaint with you. I paid them$1890.00 which is a lot of money for my family which we really need now since my husband has stage 5 kidney failure and is currently on dialysis. If there is any thing you can do to help me I would greatly appreciate it. Thank you

  Business Response

  Date: 10/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern is under review.
  
  We take customer complaints very seriously and appreciate  you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health  Compliance Department

  Customer Answer

  Date: 10/19/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I had talked to numerous customer representatives and a couple of managers who all told me it was currently being reviewed and this was since the end of April. Also if it was being reviewed why did they try and take more money out of my account 3 months later.
  
  Regards,
  
  *********************************
  

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  We continue to work on this concern and will provide updates once available. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:09/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have been completely unprofessional. I signed up on a plan and was told that I got a free 30 day look period. I did not receive the insurance card and contract of insurance for 3 weeks. They got the start date wrong and I could not get in touch with them and when I finally did the associate said the plan was already in effect. I told him no and I needed to cancel and he disconnected with me on purpose or not. I called again and finally got a supervisor. So I decided to cancel and was told that I would get a full refund. I asked if there was anything I needed to do to speed up the process and was told they would handle it. 6 weeks later I called and was told they need a letter from my current insurance company showing I have coverage before they could process it. Why did they not say that in the beginning. DO NOT SIGN UP with this company. I can only imagine if I would have stayed with this company. The care probably would have been as flaky as this company. trying to get medical/dental services with them. What a Nightmare

  Business Response

  Date: 10/07/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 11/19/2023

  I still have not received my refund of 897.00  They never answer phone and always promise a representative will call me back but never do.

  Business Response

  Date: 12/22/2023

  To: ******* *****
  
  Re: BBB Complaint # ********
  
  Dear *** *****
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer's concern is resolved. Attached is the customer proof of refund. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customer’s concerns.
  
  Sincerely,
  Quick Health Compliance Department