Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed a contract for $299.00 to be taken out monthly on the 21st, but then the company decided to start double charging ahead of schedule beginning in September on the 6th of every month. I contacted customer service after the first occurrence and was told that they'd place a 'note; on my account to not charge ahead of time. Odd you'd have to place a note to not do something I EXPLICITLY never authorized! When it happened again in October, I called customer service again and was told that they had deleted my card information from their payment system, and that they would contact me for payment info when the next payment happened. I was also informed I was paid up through December during this call. I got another automatic charge on my credit card on the 6th of November. My Bank automatically declined the charge, cancelled my card due to fraud, and reissued a new credit card. QuickHealth then terminated my health care for a 'chargeback' after this occurred.

  Business Response

  Date: 12/28/2023

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had health insurance from this company, and canceled it in May.They would not, and still will not send any confirmation.After six months since cancelation they are still trying to charge me. They charged my wife's credit card twice in 3 weeks.They claimed that they were removing our payment information from their system, and still charged us again. We have over $2,200 worth of charges in the last 3 weeks for insurance that was canceled months ago. I can't block transactions because the credit card company needs proof of cancelation.

  Customer Answer

  Date: 12/15/2023

  Now they are denying my dispute. They are saying we can't dispute it because of a rebate or discount. Obviously that is not true, I canceled the policy in my, and absolutely do not owe a payment for November. 

  Customer Answer

  Date: 12/20/2023

  They claim that the issue is resolved, but they can't refund my money while there is an active complaint. They want me to withdraw my complaint, but I don't know how.

  Business Response

  Date: 01/16/2024

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that a refund was received by the customer. Proof of refund is being attached for your reference.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 01/16/2024

  They refunded my money, but I am still angry that I had to resort to reporting them to get it done.

  Customer Answer

  Date: 01/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY ASSURED ME THAT MY DOCTORS ACCEPTED THEIR INSURANCE AND ONCE I FOUND OUT THEY DID NOT I HAD TO JUMP THROUGH HOOPS TO GET A REFUND. IN THE FINE PRINT THEY STATE THAT THERE IS A NON REFUNDABLE $99 FEE. SO I WAS OUT THAT MONEY AND NOW MONTHS LATER I GET A FRAUDULANT CHARGE FOR $81.67 FROM THEM ON MY BANK ACCOUNT. THIS COMPANY CANNOT BE TRUSTED. I HAD TO CANCEL MY CARD AND ON TOP OF THAT IVE BEEN GETTING PHONE CALLS AND TEXTS FROM THEM NON STOP SINCE I CANCELLED THE PLAN. I CALLED THEM AND WAS SUPPOSEDLY REMOVED FROM THE CALL LIST.

  Business Response

  Date: 12/28/2023

  Dear **************
  
  Please see our response to complaint that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:11/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a health care plan from Quick Health May 1, 2023 . It was their basic plan. I spoke to a ******* at ************ extension #****. I had 30 days to change my mind. After 15 days (May 15th), I called ******* to cancel but he explained their more comprehensive plan (********* plus) and so I upgraded to that and canceled the initial plan. The initial plan never got canceled and they took out monthly premium amounts inconsistently. (The initial premium of 399.00 on May 1st, two 399.00 payments on June 19th, and four 399.00 payments on Sept. 22, 26, 27, 28 respectively). I began calling them at 1 *** *** **** (* *** * is their billing servicer) at the beginning of Sept. when I saw the charges on my CC. I spoke to ****** on 9/11 and **** on 9/19. Both assured me the amounts would be refunded but they never were. Then the 4 sept charges came out and I started calling again in earnest. But I could never get through. it would play on hold music for 25 min and then hang up on me. A few times it took my callback number and finally someone did call at in the middle of Oct (don't have exact date) . I reported my issue and they said they would cancel the policy and refund the money. They told me it was a "computer glitch" and that the IT team was working on it. They assured me that they put a hold on further charges. By the beginning of Nov, I did not see a refund. I called and spoke to a Tara and she texted me privately and said I should dispute it with my credit card company because "that is the only way you will be able to get your money back." Which I did that same day. My cc company said they could only go back 118 days so I was only able to dispute the 4 Sept charges. I called again a week ago and reached a man named ******* (not sure if he is the same ******* who sold me the plan or not?) who assured me that I would get the May and June payments back too. To date, I have received nothing and can no longer reach them as they don't answer. 

  Business Response

  Date: 12/22/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you.

  Our records show that the customers concern is resolved. Attached is the customer's proof of refund. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Customer Answer

  Date: 12/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I did receive a full refund of the unauthorized premiums that were taken on a canceled policy.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was incorrectly charged $750 on October 13 when my next date to be charged was in December. I have called 3 times to be refunded and never received a refund. When I call the number provided now, I wait on hold for approximately 10 minutes and am then automatically disconnected. I would like to be refunded the incorrectly charged amount. I would also like to cancel my plan and being refunded the amount for the remaining of my plan, per the terms of the plan I have.

  Business Response

  Date: 11/15/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health *********************

• Initial Complaint

  Date:11/10/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased insurance with quick health originally the end of January 2023, when I got the information back the plan did not cover what they said it would, and told me I needed the more expensive policy. They said they would refund the $5000 for the first policy and then the new policy be $9954.36. It took me three months to get the $5000 back. The $9954.36 policy went into effect March 1 and I canceled it on March 13. Within the 30 day timeframe to cancel. It is now been eight months and they have not refunded any of my money and as of October 2 they took an unauthorized payment of $9954.36 again from my credit card. I have been calling customer service repeatedly for the last eight months they wont allow you to talk to anybody in the financial part. They cant really give me any information other than to keep on saying well its in process and now they dont answer my phone calls or return my calls. Im in the process of disputing the charge on my credit card but this company is one of the worst companies or I should say the very worst company I have ever dealt with in my 65 years. I dont understand why companies like this are allowed to exist, when theyre ripping off so many people. I have turned in a complaint to the insurance commissioner number of **************** and the Attorney General of Washington state. They wont give me any information where I can mail a letter or talk to somebody in the financial department or talk to anybody that has any kind of charge over whats going on I have never seen such a thing. they now recognize my phone number and wont answer my calls.

  Business Response

  Date: 12/05/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ********that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. We are working on this concern and will provide an update within the week. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health *********************

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm am being billed for a policy I canceled 2 hrs after signing up.

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was lied to from the very beginning from ****** one of the sales people. He said he would do things that he had no control over. He said I would be refunded the money I was already out for insurance because of the coverage I already had. Not true, no refund. Insurance was supposed to start in April 2023 but it did not. It was June before it started. I called and canceled in May but they have no record. They won't go back and lesson to the recording. But now they are saying it was canceled in June but can't get them to refund my money. ****** said I had to pay one year in advance so I paid 5998.00 dollars. I just want my money back!!!!!!!

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ********that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 12/05/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer was issued a prorated refund for $2993.50. Attached is the proof of refund.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

• Initial Complaint

  Date:11/09/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Opened what was presented to me as a dental insurance. Two deductions for fee was ******. I received a electronic card the card stated that it was not a source of insurance, I immediately called and spoke to the agent requesting to cancel the account, he said he would and then he refunded my fee back to my bank account In November I was deducted three more times. I spoke to ***** and she said the agent didn't cancel my account and that's why the took back my fee plus another deduction from my bank account She said that since agent didn't push whatever button that I still owed the money and I was told to tell her what happened as I've told in this form to her email and include that I wish to close my account. I did that yesterday 11/7/23, another deduction is pending again in my bank. My bank tells me I have to find resolution with this company

  Business Response

  Date: 11/15/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the review of the customers concern remains under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health *********************

  Customer Answer

  Date: 11/17/2023

  Hello, I spoke to a person by the name of ******* two days ago Oct 14, I told him that my banking they had on file had been closed.

  With that he said he would have the finance department contact me for a new account number to distribute and refund the amount of approx 537.00.  I later that evening got a text message from him stating that a refund was sent to the account I had told him was closed.

  With the information I had sent him a copy of my letter stating that the account was closed and any transactions that was preset would be returned.  He said that the receipt they sent me stated the bank had successfully got the 3 refund payments.  I then sent him a letter from the *** department  of my bank and itemized copy of the denied deposits .  I mentioned that this denial from my *** should be plenty proof that their transactions were denied and shouldn't prolong the process of getting a new account number to deposit the funds.  He grumbled then I heard a click and the connection was disconnected. I am positive he hung up on me.

   

   

• Initial Complaint

  Date:11/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged me four months early on two occasions. Most recently, they charged me $3588.00 on October 31, 2023. I was not supposed to be billed until 02/22/2024. In February of 2023 I was charged four months early also. They spoke with me about this early charge claiming that my plan had changed, and they said I would be reimbursed for the remaining 4 months (approximately $1196.00). I have been on the phone for two days attempting to contact them. The automated system continually says they will return my call, but they have not yet. I attempted to contact by e-mail, I received a mailer-demon permanent error reply.

  Business Response

  Date: 11/14/2023

  To: *************************
  
  Re: BBB Complaint #********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customers concern is under review.
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department

  Business Response

  Date: 12/08/2023

  To: *************************
  
  Re: BBB Complaint # ********
  
  Dear **************
  
  Please see our response to complaint # ******** that was received by us.  Our compliance department researched your concerns and would like to share some information about the review with you. Our records show that the customer was refunded the amount through a customer initiated dispute with his financial institution. 
  
  We take customer complaints very seriously and appreciate you taking the time to contact us and giving us the opportunity to address the customers concerns.
  
  Sincerely,
  Quick Health Compliance Department