Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/15/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Health billed me 3 charges of $2600 for a 6 month insurance policy. After calling multiple times and filing an issue with the bank, Quick Health cancelled my policy, but still took the $9000 they charged me. So I am uninsured, and out $9000. They said it was a mistake that they charged me 3 times but never resolved it. This is a predatory business

• Initial Complaint

  Date:04/14/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quickhealth made it impossible to cancel.I was sold a health insurance plan by PA ****** ****** on 2/15, he said I have 30 day free look so no worry. plan starts 3/1, I paid 37xx for a year by credit card. Later I found the plan is useless(cover too little, not as ****** said) to me so I demand to cancel.1st call--2/26/24 1:20pm I called ************ to request full CANCEL, talked to ******* then *****(some manager?), ***** said will cancel and and refund me, when asked how long, she said it took 30+ days, They didnt mention need to email or write to them.2nd call--3/12/24 4:14pm called ************ to CANCEL, as their plan is useless to me, *****(could be wrong spelling of her name, or some similar) said somebody will call me about the cancellation, I asked for email or postal to write to cancel, she refuses to provide, just keep saying somebody will call me how to cancel(said several times, in good attitude), I never got call for a month. So they didnt do what they said. This is still within 30 days 3rd call--3/22/24, 4:20pm called ************ to CANCEL, talked to *****, she said maximum cost is $9450 and all else will be covered(she said if one hit by a car the maximum out of pocket is $9450, plus some small fees), when I later called insurance provider and was told inpatient not covered, out patient surgery etc not covered(so big ticket items not covered). Those are not counted in 9450. The plan is NO USE to me. 4th call--3/25/24 2:50pm, called ************ to CANCEL, told by ****** that my cancellation is in process. Today 4/13 got 1st call from billing saying need payment, I told her I requested cancel several times, said I have to call to cancel...I have disputed charges, and suspended card, they kept charging me and sent me emails for payment. I never use the plan, it's no use to **** request them to cancel my policy, adjust my account to be 0 so I don't owe them anything and reported back to my credit card--citibank and close my dispute

• Initial Complaint

  Date:04/12/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Quick Health has taken three (3) unauthorized payments from my debit account, for a total of $5,382.00. In July of 2023 I became a member of Quick Health and the initial charge was $1,893 which was taken on my debit card. The agreement was to charge me $1,794.00 every six (6) months for renewal. On October 17, they incorrectly debited $1,794.00 out of my account. On January 11, 2024, they correctly took $1,794.00 out of my account. And again, on February 28 and March 28, 2024, they incorrectly debited $1,794.00 out of my account. I have asked Quick Health for re-imbursement of the incorrectly taken $5,382.00 but they have done nothing. Today, April 12, 2024, I received a message saying that Quick Health is cancelling my insurance because of non-payment.

• Initial Complaint

  Date:04/04/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of initial transaction: 4/26/23 Amount: $800.00 for an annual membership.What they promised to provide: Aetna DentaChoice Discount Dental. This plan offers 50% discount for all dental services.Nature of the dispute: They have lied from the 1st phone conversation in April 2023. In May 2023 I called to cancel my policy and get a full refund due to finding out they lied to me re: their coverage. I have called multiple times in 2023/2024, everyone tells me they are working on it or will call back to me/get me my refund, but never does. They then tried to withdraw another $800.00 from my account in March 2024 (now the email says I owe them $800.00 a month) when my policy should have been cancelled in May 2023. They are refusing to send me any of the notes/documentation on my account or any of the verbal recordings without a subpoena from an attorney. I asked for this documentation because I know they are commiting fraud/lying/being deceptive to *************** as well. This has/is affecting me in such a severe way emotionally and physically and I have a feeling it's happening to many more. Please call to discuss with me further. Member#: ****** Group#: 6232 I founf them online while searching for a dental company for my families dental needs.

  Customer Answer

  Date: 05/08/2024

  I truly feel that this business is a fraud and ripping thousands if not millions of people off and out of money.

  I have called them multiple times over the last year trying to get my refund, always being told they are working on it or it's coming or someone else is going to call me back, just to get no call back and no refund.  

  I cancelled my policy within 30 days of getting it in 2023 when I asked for my refund.

  Not only did I not receive my refund, but they never cancelled my policy and tried to withdrawal again this year a month earlier than they should have.

  I fortunately caught it, my bank refused the withdrawal, and I cancelled my card so they would no longer have my bank information, but had I not been looking at my account that day and not caught it I would be out $1600 not just $800, also why was my policy never cancelled after multiple calls and complaints asking for a refund back in 2023?

  Imagine how many people they are doing this to and all those being taken advantage of.

  This has put a huge strain on me in the last year as I lost my job in and that $800 could help out a lot (still), not to mention the $800 they tried to take again could have hurt me even more.  

  I have been physically and mentally upset by this company in the last year more times than I can count and I know I am not the only one being affected like this, I can't be.

  These companies should be held accountable for their wrongdoing of our families and our financial situations.  

  I would be more than happy to talk with someone on the phone should anyone be able to help me to further my attempt to stop this company from harming my family and all others. 

  Thank you kindly for your time.  

• Initial Complaint

  Date:03/31/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Quick Health $8,122.00 for a health insurance policy with Cambridge Health on 10/05/2023. On 03/01/2024 I received an email from Quick Health to contact them about upcoming changes to my Cambridge policy. I was informed by Quick Health my Cambridge health policy is no longer available in the state of ************* and that I have been automatically switched to Optimed Health. On 03/11/2024, I spoke to an agent with Quick Health, ***************************, who assured me the switch was seamless and there was nothing for me to do. On 03/15/2024 Quick Health attempted to charge my credit card $8,122.00. My credit card company denied the charges. I reached out to Quick Health about the charge. My agent was ******. ****** informed me that I needed to pay for my new health coverage with Optimed. This is opposite information that I received from agent *****. ****** told me that I could have my new Optimed insurance plan for the exact amount of the refund I was to receive from the Cambridge plan. ****** wanted to charge my credit card again for the new plan. I informed ****** that I would need to receive the refund first before making additional payments. ****** gave me the run around and told me he would call me back. ****** did not return my call. I did not receive a refund. Quick Health is sending me daily emails stating that my payment is overdue and my health insurance will be cancelled. The most recent email states that I owe $7,997.00 per month! This is more money than I make in 1 month. This is mind-boggling. I copied and pasted a portion of the email below. Partial email from Quick Health below:Dear ******,Quick Health is reaching out to inform you that there was an issue processing your recent payment for $7,997.00. Unfortunately, the payment was declined despite multiple attempts to use your card on file with us.Our records indicate that you over 30 days past due on your payment of $7,997.00 per month.Amount Owed Per Month Past Due: $7,997.00

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started to give quick health an ok to take money out of my bank account for payment, 1st they said it would be a Hundred dollar charge every month. , I get a text it's $200 so I didn't hit the button for it to go through. They won't Stop harassing me about this payment I told them several times I was calling you guys and they don't seem to get it. I Believe This is a Scam. Help me please

• Initial Complaint

  Date:03/28/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Paid $1120.54 February 12, 2024 for three months of health insurance through Quick Health, with next payment to be $333 in May for just the month of June. March 18 they charged my account $993.55, I called to have it removed from credit card as it was a pending charge, they didnt remove it and again charged my credit card $993.55 on March 20th, which I am disputing via credit card company as it was a duplicate charge. I called 3 different phone numbers March 18 to please address this. No one called me back. Im actually due approximately $2750 from fall 2023 overcharge. Also due approximately $900 reimbursement as they had to change my insurance in February, that is why I paid $1120.54 February 12 for new insurance. All these charges are on two different credit cards. Thank you *****************************

• Initial Complaint

  Date:03/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 31, 2024 I was told my insurance would be cancelled. I purchased a new policy and was told that my remaining 9 months of the cancelled policy would be refunded. This is March 21, 2024 and I still do not have my money. I need this money to replace money in my medical account. I have called many times and was told it was out of their hands, they submitted it. I think almost two months for a refund is too long. I am now afraid that I will not receive this money back. I am owed $3,588.00 (the last 9 months worth of my policy).

• Initial Complaint

  Date:03/20/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for health, vision and dental insurance through Quick Health. They gave me a significant discount if I paid for the full year. So I did. This was in October, 2023 with the insurance starting in November, I believe. Every month thereafter, they tried to charge my credit card for another years worth of premiumsapproximately $3400. And every time I called it would take a week to get the refund and they assured me it wouldnt happen again. But it did. So I changed the credit card number. In February they called and said my insurance was going to be cancelled because the charge didnt go through. So I called again. They tried to get me to give them my new credit card number, saying they needed to put the charge through, and then they would immediately refund it. When I said cancel the insurance, all of a sudden there wasnt a problem. Then in March, they wanted me to call them because of changes to my plan. When I called, they said they were no longer going to represent Cambridge Health and wanted me to switch to another plan. Which of course would mean I have to give them my new credit card number. I said no. Cancel it, send me my money back. I believe this was a ***** I spoke too. He said ok. And I asked when I would get my refund and how, he said a check and it should be in early April. Fine. WellI kept getting emails to call them about changes to my insurancethen on March 19, they tried once again to charge my credit card for a full year premium. It was declined of course, as they dont have the right number. So I called to find out why they tried to charge me again, when I had cancelled. The person who I just spoke toJesseasked me if I had sent a cancellation letter. I said no. I wasnt told I needed to do that and that ***** hadnt told me that either and that he had told me when the check refunding the remaining months on my policy would be mailed. We went back and forth and I asked her for the address and information so I could send a cancellation letter. She didnt have that. She had to have a cancellation specialist call me. I asked when that would beshe didnt know. I asked where their headquarters were atshe couldnt tell me that either. I then asked to speak to her supervisor. Surprisingly this happened immediatelyand I was told they would try to have a cancellation specialist call me today or tomorrow and she did give me the address in ******** for their headquarters. Sohere I sit, waiting for a cancellation specialist call me, who knows when that will happen, and I am sure that I will not get my refund from April-November, and that they will want my new credit card information to do the refund, then will accidentally try to charge me again. I want my refund for the remaining months, as this was a month to month policy. I want it in a check. And I dont want to deal with them ever again.

  Customer Answer

  Date: 04/17/2024

  I finally found a phone number to cancel my insurance.  Im still waiting for the refund for the unused months

• Initial Complaint

  Date:03/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While I was working 2 part time jobs, I needed to get independent health care coverage. I was lucky to get a full time position with employee health insurance that started in June of 2023. I planned to not renew my insurance plan with QuickHealth, however, on 7/18/24 they charged my Discover account $1,908.10, and then sent me a text on 7/21/23 stating, "As a reminder it is time to renew your insurance with our company. Call us at ************ to complete the process". I called the number provided on 7/29 and said that I did not want to renew, and I was instructed that I needed to speak with a manager in order to cancel. I requested a manager call me back, but I didn't heard back. On 8/17/23 I called to follow up on not renewing my plan, and by that time, I saw the charge on my credit card and knew that they had charged my account prior to me completing any renewal paperwork. I spoke with *****, who told me they were canceling the plan and could prorate the amount for the unused plan. She told me that it takes several weeks to finalize cancellation and to issue prorate payments. Over the next months I would attempt to call and check in, but they had long hold times over an hour. They would offer the option of calling back, and would return my call only to be disconnected. on 11/20, I was able to speak to someone who confirmed that the prorate was in process and they would send a screenshot to my phone, but I never received a screenshot. I also sent a written cancellation letter via email to 2 different representatives, ***** and *******, on 1/5/24 and 1/8/24, since after calling again in January to check on the prorate, ***** told me that my plan wasn't actually cancelled, since I needed to submit a written cancellation request. ******* told me over the phone on 1/8/24 that she received the cancellation letter. On 3/16/24, I was charged $1,908.10, and on 3/18/24 I received an email to notify me about "changes to my insurance plan", even though it was cancelled.