Reviews

This profile includes reviews for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IONOS, Inc.

  100 N 18th St Ste 400 Philadelphia, PA 19103-2704

  
• 

  IONOS, Inc.

  100 N 18th St Philadelphia, PA 19103-2707

  

Review Details

• Review fromAM M.

  Date: 05/27/2023

  1 star
  I received no notice of a preventable fee being applied to my account until they invoiced my account with this fee. When I called in April after the fee being applied, I was assured that the preventable measures that I had already applied were now applied and that I would be refunded. A month later I received another invoice, for the same fee that was supposedly canceled. I checked and my fee was NEVER refunded in April.
  
  Customer support again confirmed it was canceled and that they would refund both fees.
  I don't believe these fees will ever be refunded and do not believe this unused/unasked for service is canceled.
  
  Truly terrible company and I will take my business elsewhere at the end of my contract.

• Review fromjhill

  Date: 05/25/2023

  1 star
  I suggest you run as far from this business as you can. I was referred to this company by a business owner who recommended them for email services and a domain. I reached out to them and at first things were fine. I signed up in Feb/March for a business domain and a business email for my clothing business. A couple weeks go by and I am charged $80 by IONOS in multiples of $20 to my business account. I called my "representative" that I was assigned and he stated that I was signed up for a SNS search account that allows you to be found on Google and another account on top of the domain and email. I preceded to tell him that No I did not sign up for anything additional and that these needed to be removed. He removed these charges and closed the account (well he said he did at least) I end up closing the account because I kept receiving invoices over a $40 charge they stated I owed. When I call to question they say it is a cross from the accounts that were fraudulently opened and to disregard. Well to my surprise they turned that over to a collection agency so now my brand new business has already taken a hit. This company is the worst of the worst and customer service agents are just as bad. Please do not do any business with them!!!!

• Review fromTyler P

  Date: 05/14/2023

  1 star
  I've cancelled this several times, the first was over a year ago. I have no domains and no hosting services left. I discovered last month it was still continuing to bill for the last year, so I cancelled it again. Now 30 days later the reoccuring charges happened again.
  Reference Contract # ********
  

  IONOS, Inc.

  Date: 05/15/2023

  Hello Gary, 
  
  
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. 
  
  
  
  Please note, you are able to process the termination of service within the control panel by deactivating the auto renewal. However, for security purposes there are times when we require further confirmation via telephone within 14 days of the request. This is dependent upon the services that are requested for termination. An email was sent to the email address on file back in January advising that we had received your request to terminate but required additional confirmation. Unfortunately, we did not receive confirmation of your intent to terminate so the services remained active. We then received another request for termination on May 14, 2023 in which your request was confirmed and the escalated to our team for further termination. I can confirm at this time the services are set for termination 06/05/2023. We have cleared the balance due. 
  
  
  
  Once more, we appreciate your feedback and apologize for any inconvenience caused. 
  
  
  
  Michelle, 
  
  IONOS US 

• Review fromNikunj L

  Date: 05/14/2023

  1 star
  contract ********
  I had $1.74 credit. I got a good deal.for 1 year for $12 with domain and hosting. Never used it and tried to cancel it with them for termination. suddenly start getting calls from Collection agency for money.
  Like I already paid 12$ for first year. want to cancel service ask they punish you to cancel.
  Fraud company with fake offers.
  

  IONOS, Inc.

  Date: 05/15/2023

  Hello Nikunj, 
  
  
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. 
  
  
  
  According to our records we received your request to terminate your account in November 2022. However, as the request was received after the renewal of the services, and in accordance with our terms and conditions the invoice for the Domain Guard is non-refundable. However, as a one time courtesy, we have reversed the relevant invoice and are removing the balance from collections. The process of removing a balance from collections can take 3-5 days so if you receive notifications from the collection agency in the interim, these can be disregarded. We also wanted to confirm that when a balance is passed to collections, we stipulate with the collection agency that it have no effect on the customer's credit history and it is not reported to credit bureaus.  A balance is only passed to collections when it has been overdue for more than 60 days in our system.
  
  
  
  Once more, we appreciate your feedback and apologize for any inconvenience caused. 
  
  
  
  Michelle, 
  
  IONOS US 

• Review fromAaron V

  Date: 05/08/2023

  1 star
  Poor account management. One month late account deleted and now they want me to pay 3.26 via wire which is ridiculous. You're a technology company you can't settle past due accounts with a credit card. Over charged me the first year now this. Use another company.
  

  IONOS, Inc.

  Date: 05/09/2023

  Hi Aaron! Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. We recommend that you never have emails automatically go to a folder within your inbox because email is the only method of communication that we use to inform our customers of any issues with their invoices or the account. We understand that you are trying to settle this balance and we appreciate that. As a gesture of goodwill, I am going to have the balance removed. I sent you more detailed information via email. Please check that when you have a moment. Thank you again for taking the time to leave your review. - Tara, IONOS

• Review fromDaniel M.

  Date: 05/07/2023

  1 star
  
  I can say without exaggareting IONOS is the most unethical businesses I have ever dealt with in my whole life. I was a loyal customer for 15+ years until they one day deleted my account including all my files without my knowledge. What was the reason?
  
  Prior to this, they sent 2 e-mails stating "As your Customer ID, XXXXXX, is associated with a European billing address, you are at risk of losing your IONOS account and all content stored within it if you do not take the necessary actions.". These e-mails (along with most of their marketing e-mails) ended up straight in my junk mailbox.
  
  At no point did they attempt to call me, nor did my "IONOS Personal Consultant" Ruby Jane Paninsoro ever reach out to me. I received no letter from them. My billing address was in fact in the EU when I signed up 15 years ago, but for the remaining 13 year, it was not. IONOS did not at any point double-check this.
  
  If they would have disabled my account, I would have been fine with it. But the fact that they deleted all of my files, e-mails, databases, backups etc., just shows how this company does not value any of your data stored with them. The damaged they did is irreversible; 15 years of work completely wiped out. And guess what? Prior to completely erasing my account, they made sure to charge for the following month as well.
  
  If anyone is in the same seat, please reach out via the website ionoslawsuit.com
  
  For reference, here is the e-mail response I received from them:
  
  Thank you for reaching out to us. To address your inquiries, I confirm the following:
  
  (i) All of your files, including backups, have been deleted from our servers on the scheduled cancellation date that we have previously sent you via email which is on 01/31/2023
  
  (ii) All MySQL databases and their backups have been erased.
  
  (iii) All of your email accounts, along with their messages, have been deleted, and no backups are available.

• Review fromAaron V

  Date: 05/03/2023

  1 star
  I used IONOS for a year due to a recommendation from my web developer. They initially sold me something I didn't want and billed me for a few months until I canceled. Deceptive sales practice. They recently canceled my account due to an issue with billing $3.24. Deleted everything over $3.24 and didn't attempt to rebill my card or make more than one attempt to reach me. My IONOS emails go to a folder since it's just a monthly invoice. So now my account is canceled and I called to settle the bill so I could sign up again. The only way to pay the past due amount of $3.24 is to pay via wire transfer, no other methods to remedy the account such as debit or credit card. And once I pay it I have to email them the confirmation so they can remove it from my account. For a technology company this has to be the most antiquated way to conduct business. Your customer is trying to settle a past due account and you're putting up every hurdle you possibly can to let me pay. I'm done with IONOS and will never conduct business or refer your company again.

• Review fromKevin G

  Date: 05/01/2023

  1 star
  I cancelled my service with Ionos and they billed me $15 to extend my website for another year. Now I'm dealing with their collections agent.
  

  IONOS, Inc.

  Date: 05/02/2023

  Hi Kevin! Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. Upon review of your account, I do see that your contract had been canceled after the invoicing. As a one time courtesy, I am going to remove the balance with our Collections Agency. I sent you an email to the email address we have on file with additional information, please check that when you have a moment. Thank you again for submitting your feedback. - Tara, IONOS US

• Review fromWallace T

  Date: 04/20/2023

  1 star
  They are an awful company. I have attempted cancel my account several times and they continue to bill me. The website is confusing and I am convinced that this on purpose.
  

  IONOS, Inc.

  Date: 05/02/2023

  Hi Wallace! Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention. It is our policy that cancellations must be done prior to the invoice generating and via online, by turning off your auto renewal, or by calling our Cancellations Team directly. Upon review of your account, we are unable to find a record of attempting to cancel until now. As a one time courtesy, I have sent you an email to the email on file for your account to help you process this cancellation. Please review this and reply when you have a moment. Thank you for taking the time to submit your review, we do appreciate your feedback. - Tara, IONOS US

• Review fromMelanie Z

  Date: 04/18/2023

  1 star
  I am in short, email hell with Ionos. I called last week for tech support on an issue I was having with my business email. I was told by the tech assistant it was time for me to upgrade to Outlook 2019 because the 2013 Outlook was no longer supported by Microsoft. We mutually agreed this would probably stop the issues I was having. The tech started the migration process to a "new" temporary email address and I was assured the original email would be restored. What was relayed was a 24 hour process took two and a half days and then when Monday came I was informed by my company IT consultant, Ionos did not put me in an authentic Outlook program, but a very basic email program on their app disguised as Outlook. I have lost all my folders, my contacts and inability to access them. On top of this, when the emails from the original email address are forwarded to the "new" temporary email, attachments cannot be forwarded with the messages. To say the least it appears Ionos is practicing Bait and Switch tactics and are not selling authentic Microsoft Outlook anymore. For a hosting company of this size today to be operating this way is beyond belief. Its a debacle of the highest degree.
  

  IONOS, Inc.

  Date: 05/02/2023

  Hi Melanie! Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. I will be addressing your concerns with our Quality Assurance and Customer Experience Teams. Additionally, I see that the mail issue has been resolved and your backups have been completed. I sent you an email to the email address we have on file for your account to provide more context and to follow up and make sure you didn't have any additional questions. Please take a look and reply to that email when you have a moment. Again, I'd like to thank you for your feedback. Tara, IONOS US