Reviews

This profile includes reviews for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IONOS, Inc.

  100 N 18th St Ste 400 Philadelphia, PA 19103-2704

  
• 

  IONOS, Inc.

  100 N 18th St Philadelphia, PA 19103-2707

  

Review Details

• Review fromMiss.SimpleJayne R

  Date: 01/28/2024

  5 stars
  I just wanted to say THANK YOU again because I am so excited and grateful for IONOS! so far I have only purchased a domain for a year at crazy low price! which is a blessing at the moment! and the whole process was a lot easier then it could have been! Already the customer service? support and live chat have been super helpful! even with my silly questions. Using IONOS to purchase a domain name and connect it to Shopify with SSL certificate and registration alone has been PHEONOMINAL! seriously I can't thank IONOS enough!
  Note: Before using IONOS i had went to a few others attempting to streamline or acquire, establish, register, set up & connect, etc. a domain but for some reason was having issues(although, I thought I read the fine print & lost a few bucks due to misleading info at this point) whatever, the point is IONOS has been WONDERFUL THE WHOLE TIME & I HIGHLY RECCOMEND THEIR SERVICES if you want to AVOID a HEADACHE! They also offer more than just the aforementioned! which I'll will be sticking around for as well!
  Hope this helps! Good luck to you and may you and your business be blessed! Whoever you are! -Much Love Simple Jayne!

• Review fromRick B

  Date: 01/23/2024

  1 star
  I registered with this company back in 2009. Now my domain name is locked out and I have no website. They never warned me. Last email was in 2022 saying my renewal was 1/13/23. Now they are demanding I wire them money to get my domain name back. They’ve changed the “amount owed” multiple times. Red flags everywhere. Very unprofessional and VERY fishy. A loyal customer for 15 years and now being held hostage. Any legal advice would be welcomed.
  

  IONOS, Inc.

  Date: 01/25/2024

  Hello Rick B******, 
  
  
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. 
  
  We appreciate the time spent with IONOS and are sorry to hear that the notifications regarding the status of your account did not reach the email address on file. Please note, we send 5  billing notifications prior to an outstanding balance being forwarded to collections and subsequently terminated due to non-payment.  We have sent an email to the email address on file detailing the steps required to regain access to your domain. Once again, we appreciate your feedback and apologize for any inconvenience caused. 
  
  
  
  Thank you, 
  
  Michelle
  
  IONOS US 

• Review fromJoshua T

  Date: 01/22/2024

  1 star
  0 stars is not possible. Run. Let IONOS be a byword when it comes to web services.
  
  Background. I signed up for a few services years ago. Seemed reasonable enough. After over a year, I decided to go a different direction and canceled (which was a huge headache).
  
  It was a hard enough time getting ahold of someone (I've been on hold a long time as it is).
  
  Advice. If something seems to good to be true, it probably is.
  
  Over a year after canceling (back in 2022), I get a collection notice. 18 months later?
  
  Now I'm forced to try and speak to almost non-existent support staff.
  
  I tried logging in using their link to pay just to get them off my back, since it's not worth the trouble from my previous experience. However, my account is locked, even though the email instructs me to log in and pay.
  
  Not sure how what they do is legal.
  
  My advice is simple. Go with Godaddy, really anyone and pay more for their services.
  
  Save yourself a lot of time and headaches.
  
  Here's the email I got today
  
  This email serves as the final reminder of the outstanding debt of $25.00 for your contract (redacted contract #)
  
  We have now locked your contract.
  
  If payment is not made, we will forward the case to a collection agency within the next 7 days. Please note that this may incur additional charges.
  
  In addition, your contract will be flagged for cancellation and will not be recoverable once cancelled.
  
  Solution: Please log in to your IONOS account as soon as possible using the login button below. You can find more details about the failed payment there and simply follow the instructions.
  
  As soon as we have received the payment, you will be able to use your package to its full extent again.
  
  ____________________
  
  Yea...no thanks IONOS. I think I'd rather eat soggy cereal every day than renew your services lol.

• Review fromRandall G

  Date: 01/03/2024

  1 star
  Double billed me in December. And my “advisor” is not reachable by email.
  

  IONOS, Inc.

  Date: 01/04/2024

  Hello Randall, 
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. We understand the importance of promptly addressing billing concerns and the need for reliable communication.
  
  We are committed to resolving the double billing issue promptly. Based on the information provided in this review we are unable to locate a double charge rather, due to a recent change in a pricing structure which was communicated previously via email, two invoices were generated in the month for pricing structure update. The second of which provided a prorated refund for the unused time. However, further communication will be provided shortly regarding the pricing structure update.
  
  Regarding the difficulty reaching your advisor by email, we apologize for any frustration this has caused. You are always able to reach out to our general support team at [email protected] or by using the contact option located in your control panel by accessing the help & contact section of your control panel.
  
  Thank you again for your feedback, and please keep an eye out for our communication that will be sent to the email address on file. 
  
  Michelle, 
  IONOS US 

• Review fromJesse E

  Date: 01/03/2024

  1 star
  This is a follow up review from November. Still have not received the website that I've been paying for every month. I've scheduled consultations, but they are a no show no call. These guys have been debiting my account each month and have delivered nothing that was promised. The website they designed for me is an unfinished collection of random AI generated nonsense. I sent them extremely detailed feedback (as is the process) , wrote all the verbiage, sent all the photos to be used, and even sent them examples of how to lay it out. They didn't use it. Now I can't get in touch with them. What a rip off! It is now my new mission to write as many bad reviews as possible, I guess that all one can do in this day and age.
  

  IONOS, Inc.

  Date: 01/04/2024

  Hello Jesse, 
  
  Thank you for taking the time to share your thoughts once again. We appreciate your continued engagement and value your feedback. Your insights are crucial to our ongoing efforts to enhance our services.  
  
  We deeply regret any inconvenience caused by the delay in delivering your website and the lack of communication during scheduled consultations. This falls far short of the standard of service we strive to provide.
  
  We acknowledge your concerns regarding the website design and the use of AI-generated content. Your detailed feedback is invaluable to us, and we appreciate your effort in providing specific instructions. It is disheartening to hear that we did not meet your expectations.
  
  We want to assure you that we are actively addressing the issues raised and are committed to resolving them promptly. We have forwarded these concerns to our Design Team and they are reviewing the project, and we will reach out to you directly to discuss a resolution and address any outstanding concerns.
  
  Your feedback is crucial in helping us improve our services, and we are dedicated to making this right for you. Please expect a direct communication from our Design Team shortly. 
  
  Once again, we apologize for any inconvenience you've experienced, and we appreciate your patience as we work to rectify the situation.

  Michelle, 

  IONOS US

• Review fromkevin a

  Date: 01/01/2024

  1 star
  They raise prices but then lock any changes for the people that are getting the price increase for the long weekend. When you call all you get is it is limited staff. No one knows when this will be fixed and when you speak to a supervisor they say oh this is a known problem. So I have lost 3 days of work closed to update sites. 1and1 and ionos seem to not care about the problems they created.
  

  IONOS, Inc.

  Date: 01/03/2024

  Hello Kevin, 
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I apologize for the inconvenience caused by the technical issues associated with the change in pricing structure for your service. Our team is actively working to resolve these problems, and we thank you for your patience.
  
  Understanding the urgency, we are addressing staffing limitations to enhance our customer service. Your business is important to us, and we are dedicated to improving your overall experience. As per our team's recent communication once more information becomes available we will be sure to provide an update. 
  
  If you have any further questions in the interim, please contact us directly at [email protected].
  
  Again, we apologize for the inconvenience caused and appreciate your patience. 
  
  Michelle, 
  IONOS US 

• Review fromAlexander M

  Date: 12/31/2023

  1 star
  IONOS has decided to close two of my domains because they have decided that my driver’s license that I’ve provided to prove ownership was not “authentic”. After 2 hours on the phone with them and providing them with more information, their security department has shut down my accounts.
  Never will I do business with IONOS again.
  

  IONOS, Inc.

  Date: 01/03/2024

  Hello Alexander,
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. 
  
  Our security department meticulously reviews all submitted orders and documentation to uphold the safety and reliability of our services. Our security protocols, while essential, may occasionally lead to challenging decisions. Please be informed that the determination to close your accounts has been finalized.
  
  We acknowledge the potential disappointment this decision may bring and genuinely apologize for any inconvenience you may have experienced. Your feedback is highly appreciated, and we thank you for taking the time to share your insights. It serves as a valuable contribution as we persistently work to improve our processes.
  
  Thank you for your understanding.
  
  Michelle, 
  IONOS US

• Review fromKeith P.

  Date: 12/23/2023

  1 star
  My experience with IONOS has been deeply unsatisfactory. I've encountered persistent server functionality issues and unprofessional conduct from their staff. What's particularly troubling is that my account was unjustifiably locked without prior notice, a clear breach of legal requirements and this happened prior to this most recent incident. Their security team was calling my personal cell phone and when I did not answer, they locked me out of my account and data with no email prior to these actions taking place. I had to call and get access to my account again. My personal information is NONE of IONOS business? Why are your employees calling it and making actions on my account when I did not answer?
  Terminating accounts based on customer expressions or concerns is a serious issue, especially under discrimination laws, and it has left me frustrated. Furthermore, the time provided to access and download data from my account was significantly shorter than the typical 30 days, which is legally mandated. The level of customer support I've encountered at IONOS has been far from acceptable.
  Servers lack the necessary support and functionality, and this has been a recurring problem. IONOS sells servers with known configuration issues and then proposes charging customers to fix them, which is both misleading and unfair. This practice has led to significant customer dissatisfaction and frustration. I strongly believe that IONOS must take responsibility for delivering fully functional servers with correct configurations from the outset.
  Customers should not bear additional charges for issues that should have been addressed as part of the initial service. I kindly request that IONOS reviews and revises its practices to ensure that customers receive the level of service they rightfully expect and pay for. Transparency, fairness, and customer satisfaction should be the cornerstones of all interactions.
  

  IONOS, Inc.

  Date: 01/03/2024

  Hello Keith, 
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
  
  While we aim to provide the best products and services possible, we acknowledge that, as with any company, issues may arise. We are dedicated to addressing such challenges and providing support within the scope of our service. 
  
  IONOS takes our commitment to providing a professional and respectful working environment seriously and believes it is important that our customers share the same values. Under certain circumstances, including, but not limited to, recurring verbal abuse towards support representatives, IONOS maintains the right to discontinue services. Should IONOS come to such a decision, rather than immediate cancellation, we opt to provide a grace period, allowing customers time to seek and migrate to an alternative provider for a smoother transition.
  
  We thank you for your review and your understanding, and we wish you the best.
  
  Michelle, 
  IONOS US

  Keith P.

  Date: 01/11/2024

  IONOS is allowed to cancel customer accounts anytime they complain about the subpar service and support provided? IONOS literally sells faulty server configuations and then wants to charge the customer addiontal fees to fix the server IONOS employees configured, incorrectly? Then when the customer calls and asks why the server they just paid for doesn't work, they are told it is on them to fix it LOL.

  Keith P.

  Date: 01/11/2024

  I just read the replies you have left on other customer reviews and you use the same template over and over again LOL. This is the level of care you have for the customers, that you use a template in responding to each and every single review? Then you tell customers they need to return ONE refund, EVEN THOUGH you had charged David S on a recurring basis for a service he never used. Now THAT is horrible customer service and you should be ashamed of yourself.

  Keith P.

  Date: 01/11/2024

  Urgent Review of IONOS Dedicated Server Services
  
  I am writing this as the Chief Technical Officer of World eSports to formally address the severe issues we've encountered with IONOS's dedicated server services. Our experience has been alarmingly unsatisfactory, prompting me to consider immediate legal action to resolve these critical matters, especially given IONOS's recent threats to cancel our accounts and contracts.
  
  Key Issues:
  
  Substandard Server Performance: The primary issue is the inadequate performance of the dedicated server provided by IONOS. Despite our agreement outlining specific performance metrics, the server has consistently failed to meet these standards, significantly hampering our business operations.
  
  Poor Communication and Support: Efforts to engage with IONOS for solutions have been met with inadequate responses. Our numerous communications seeking clarity and resolution have been largely unproductive, leaving us without viable solutions to ongoing server issues.
  
  Threats to Cancel Services and Domains: The most pressing concern now is IONOS's recent threat to cancel not just our server services, but also our domain registrations. These domains are crucial to our business identity and operations, and their loss would be immensely detrimental to our company.
  
  Given these circumstances, we urgently request the involvement of the Better Business Bureau to mediate this matter. Our immediate demands are:
  
  Assurance of the retention and uninterrupted service of our domain names, irrespective of the outcome of our server service agreement.
  A thorough and expedient resolution to the ongoing issues with the dedicated server, with a clear plan of action and timeline.
  A fair reassessment of our contract with IONOS, considering the failure to meet service expectations and the potential impact on our business.
  It is deeply concerning that a service provider like IONOS has not only failed to fulfill their contractual obligations but is also threatening actions that could further harm our business. Prompt and fair resolution is imperative.
  
  Keith Prinkey,
  Chief Technical Officer,
  World eSports

• Review fromSebastien L

  Date: 12/20/2023

  1 star
  After collection my money for 12 months of web and email hosting, they canceled my account after only 1 week due to phishing complaints which I believe originated from their sub-par security and has caused potential loss of reputation and revenue for my start-up. Their email was: "Unfortunately, your account will be terminated, and you'll need to seek services elsewhere." As a paying customer, I've never been told so clearly to f-off. In some ways, I'm glad this happened so early, before I was well established with multiple clients.
  

  IONOS, Inc.

  Date: 01/25/2024

  Hello Sebastien Le S*******,

  
  

  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. 
  
  Upon reviewing the issue with our Security team, it was determined that the system incorrectly flagged an email sent to an address which is similar to your own domain as a phishing attempt. This is a common fraud pattern where scammers try to impersonate a company's management in an attempt to order money transfers in their benefit.
  
  Our Security team was able to remove the restrictions on your account, so you would now be able to utilize your account as required. I show that the security locks have already been removed from your account.
  
  As a courtesy and in consideration of any inconvenience this issue has caused, your invoices have been reversed and a refund was processed to the payment method on file.
  
  Thank you for your patience in this matter and again I apologize for any inconvenience caused.
  
  
  
  Thank you, 
  
  
  
  Michelle 
  
  IONOS US 

• Review fromDavid S

  Date: 12/15/2023

  1 star
  Extortion attempts, Invoices me for $10.18 repeatedly for an additional 100gb backup service that I never used. They keep billing me every few months or so for 10.18 even after I had Paypal and credit card company filing charge back over this dispute. Now I am involving the BBB. Two days ago they even locked the $5 VPS service that I have been paying each month for years. I waited 2-3 days in hour long phone queues on seperate phone lines just to have them say that they cannot unlock my account or stop the 10.18 invoice from recurring.
  

  IONOS, Inc.

  Date: 12/20/2023

  Dear David, 
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback.  Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. 
  
  Based on the details outlined in your feedback, we successfully identified the relevant account and can confirm that the issues you raised have recently been addressed. The service has been discontinued, refunded, and disputed. Since you have essentially received two refunds, the surplus refund needs to be returned. We have sent you an email containing the necessary information to settle this balance. Kindly take a moment to review and respond at your earliest convenience, and we will gladly provide further assistance.
  
  Once more, we apologize for any inconvenience, and thank you for taking the time to share your feedback.
  
  Thank you, 
  
  Michelle
  
  IONOS US