Reviews

This profile includes reviews for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

IONOS, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  IONOS, Inc.

  100 N 18th St Ste 400 Philadelphia, PA 19103-2704

  
• 

  IONOS, Inc.

  100 N 18th St Philadelphia, PA 19103-2707

  

Review Details

• Review fromBrandon T

  Date: 11/23/2025

  1 star
  Called to cancel a shop/site earlier this year (2025) due to promised services never working like TikTok shop integration and ******** integration broken entirely. Worked with support a bunch who told me the integration is broken and they have no *** or plans to fix it yet. This was the only reason I did this site so I called to cancel and was told no problem its cancelled. All of a sudden here we are in November and I see an attempted charge for $380 and call, guess what? Never cancelled. Then they try to get you to keep the account ignoring anything you say prior and only seem to care to keep the account open which is probably why they left it open when I was told it was all cancelled earlier this year. Predatory practices, luckily the card they have is a virtual card and doesnt exist anymore but still... When I called today they were trying to then transfer me all over, etc. This is wrong and the whole calling to confirm the cancellation should be illegal and I think it is, we have seen this with recent class action suits so I don't think this would make it through a class action suit. Predatory and tricky. Cancellations should be SIMPLE!!! and just as easy as opening an account! If I do not need to call to start a site why do I need to call to cancel it??? Did they inform anyone of this when setting up a new site, nope.

• Review fromRania K

  Date: 11/21/2025

  1 star
  I signed up for web hosting but after being charged, saw that I was signed up for Web Hosting Grow and an E-Commerce contract as well. I called immediately to cancel since I didn't intend on buying these additional services (it was hidden and vague so many people have made this mistake).The guy over the phone told me he would cancel them. The next month, I got a $5.32 for the E-Commerce. I called to see why I was still being charged, and they told me it was because I only asked for the Web Hoisting Grow to be canceled. I told them that was incorrect, and that their service *** assured me both were canceled. Then they told me they would look into it and call me back. I never got a callback, and then there was another $5.32 charge the month after (I thought the guy over the phone canceled it and was only calling me back to see about crediting the $5.32 which I did not care about).This time they told me they could not release me from the contract. But that does not make sense because they canceled the Web Hosting Grow. They basically told me there's nothing I can do. So long story short, they knew what they were doing and are trying to stick me with that 12 months of that $5.32 even though it's clear that their ***resentative either made a mistake and did not remove the E-Commerce, or this is a game they play with people. Just avoid IONOS altogether. They are unprofessional and unethical.

• Review fromElisabeth A

  Date: 11/18/2025

  1 star
  How can these people possibly have an A+ rating?! I signed up for their web design service, they charged me $250 immediately, scheduled a call for 10 days later, then didnt call. I called cust svc, got a vague "I will have her call you back" response. No call. I got the same cust svc *** when I called again, had to explain all over again, as she acted like we hadnt spoken 30 mins earlier. An hour later I got an enail asking if I would be available in the afternoon, their system was down and outbound calling was difficult. I said 1pm would work and gave my contact info. . No confirmation of 1pm, no call at 1pm. I called to cancel and get a refund, got xfered and hung up on after a long hold. Called back and got the direct number to cancel. He said they had no notice of system trouble and canceled my contract. 2 hours later, the design engineer finally called begging me to reconsider and again saying their system trouble caused difficulty in outbound calls acting as if I was being unreasonable. WOW! They canceled, but I got no refund and 2 weeks later invoiced me a $47 monthly fee for the website they had taken down. I canceled on the site, had to "call to confirm cancelation" and was told I had a year contract. After much to do, that was canceled, I received confirmatuon of cancelation, and wouldnt you know they charged me anyway.. BEWARE THE *****

• Review fromTami J

  Date: 11/17/2025

  1 star
  This company kept signing me up for services I didn't agree to and charging my credit card every month. In the 6 months I have had their service, I have had to make at least ******************************************************************************************* for services I didn't ask for.They are the worst web hosting company I've ever used!

• Review fromGeorge O

  Date: 11/14/2025

  1 star
  Fraudulent company IONOS charges your bank and refuses to refund same day. *** is foreign asking for my credit card numbers. Been on phone 1.5 hours.*** told me to do chargeback at bank. ??? Crazy right.

• Review fromRichard B

  Date: 11/12/2025

  1 star
  Don't use IONOS... They sent me to collection for $25. Because I didn't want service ********** better! If you can't retrieve the funds you cancel the service as subscription based! No difference than any other subscription provider. Don't Pay, Lose Access. Simple!

• Review fromJennifer B

  Date: 11/08/2025

  1 star
  I attempted to cancel my Ionos subscription for a website hosting domain ($18.95). I tried everything online to cancel this. The website took me in a circular fashion. At one point I tried to upgrade in order to get to another screen where I could cancel the subscription. They had no Helpdesk support. I received no indication of additional billing for the subscription and the service terminated. Next thing I know, I am receiving a collections notice. I have never received one-- I'm 55 and have a 800+ credit score. I also work for a tech company and so I am not stupid about these things. It was impossible to cancel and this is, I believe, against the law to make it difficult for people to cancel recurring subscriptions. This was a horrible experience with a horrible company. I have many ongoing subscriptions (25+) and do not have any issues with these companies. Ionos is engaging in deceptive practices. And to send someone to collections for a subscription service is insane. They should just cancel the service. I will also note, I did not receive ANY communication from Ionos that there was an outstanding bill after I tried and failed to cancel. When cancelling, they sent me to a page where I got a "please don't leave, here is a deal" button. I clicked on that just to try to cancel as I was in the above mentioned circular process. And still no place to cancel and I just didn't approve the finalization of that link, nor update billing info, and still they didn't cancel and are instead showing me as approving (but never paying for) that service. This is a horrible company!I have sent them to BBB and awaiting the *** to reopen from the shutdown for another formal ************ NOT USE THIS COMPANY!!!

• Review fromTyler F

  Date: 10/28/2025

  1 star
  I created a website on this platform for my company. I'm not a developer and self taught. I created a fantastic website and my company wanted control of the login and domain. after speaking with IONOS I was concerned I would not be able to edit the site and make changes as I needed to because they could not assign an additional login to the account. ********************** advised they could set me up on a developer account and I would still be able to edit the site, SQL, and manage databases that way. It worked for two weeks and then they canceled my access. I tried for two months to get this fixed through emails and phone calls. No one was able to assist and not one email was responded to. I called and told them i needed that access like they said they would give me and now they are telling me they will not give me that access. Now i have a site online that I am unable to manage. **************** is terrible and while they did a good job at the start, everything since then has been a nightmare.
  

  IONOS, Inc.

  Date: 10/30/2025

  Hello *****, 

  Were sorry to hear about your experience and appreciate your feedback.
  Our Agency Partner Program requires applicants to be legitimate businesses with a professional website, verifiable contact details, and services aligned with the hosting industry. Once you apply, our Partner Team reviews your submission to ensure it meets these criteria.
  If your business doesnt qualify, you can still work directly with your clients by sharing or managing access to their projects without joining the program.

  Thanks, 

  ********, IONOS 

• Review fromSTAR F

  Date: 10/27/2025

  1 star
  IONOS have been collecting my funds of $72.00 for a professional website for the past 8 months. Till this day, I have not received my professional website. Every time I try to cancel my contract, I was told that my website is complete. Before, when I had an issue, I could file a complaint against IONOS. Now, BBB has removed the ability for any one to file an official complaint against IONOS. In addition, IONOS has a A+ rating on BBB when they know IONOS is taking advantage of us customers. If any one is filing a class action lawsuit, please reach out to me. I have saved all the emails about IONOS.
  

  IONOS, Inc.

  Date: 10/30/2025

  Star Fury, 
  Were very sorry to hear about your experience and completely understand your frustration. Its never our intention for a customer to feel taken advantage of, and we appreciate the opportunity to clarify.
  We can confirm that the development of your professional website has been completed. The final step is simply connecting your domain to the completed site, which can be done directly within your control panel. Once connected, your website will be fully live and accessible online.
  Monthly payments for this type of service cover both the initial development and the ongoing hosting and maintenance of the site after completion.
  We understand youve made attempts to cancel, and we want to ensure your request is handled correctly. We have sent an email to the email address on file for the account 
  Regarding the BBB, customers are still welcome to share feedback publicly, though their complaint process may vary based on internal policies. Regardless, we take all concerns seriously and remain committed to resolving them directly and fairly.
  We look forward to resolving your concerns. 
  Thanks, 
  ********, IONOS
  
  

  STAR F

  Date: 11/30/2025

  IONOS Still have not cancelled my web builder account for $72.34. Instead, for the past month they keep asking me questions about my domain names.

• Review fromSeb J

  Date: 10/27/2025

  1 star
  WARNING!!! DO NOT USE!!! They are SCAMMERS and STEAL MONEY from you once you sign up. They FRAUDLENTLY charge for services not selected. I have emails from them pretending to apologise but they CONTINUOUSLY LIE AND STEAL.
  

  IONOS, Inc.

  Date: 10/30/2025

  Hi Seb, 

  Were very sorry to hear about your experience and understand your frustration.
  At this time, we cannot locate an account using the information provided in your review. We are happy to assist and want to resolve this matter as quickly as possible.
  We have sent an email directly to you with additional details. Please review it and respond directly so that we can investigate further and provide the support you need.
  We take all concerns seriously and look forward to working with you to address this issue.

  Thank you, 

  ********, IONOS