Reviews

This profile includes reviews for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  IONOS, Inc.

  100 N 18th St Ste 400 Philadelphia, PA 19103-2704

  
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  IONOS, Inc.

  100 N 18th St Philadelphia, PA 19103-2707

  

Review Details

• Review fromJohn L

  Date: 06/11/2025

  2 stars
  Service isn't that bad as i only used it for e-mail for a short time but CANCELLING you NEED to call them to complete the cancellation and have 14 days to do this or you are out HALF the renew fee
  

  IONOS, Inc.

  Date: 06/17/2025

  Dear Mr. **** ******, 
  
  Customer satisfaction is our top priority, and on behalf of IONOS,I sincerely regret that your experience with our company has not met your expectations, and I truly appreciate you taking the time to share your feedback. Customer input is invaluable in helping us improve our services and address areas that need the most attention.
  We want to assure you that your concerns were resolved prior to receiving this review. The requested cancellation has been fully processed, and the associated invoice has been reversed.
  Our services are set to auto-renew by default to prevent unintended disruptions and to protect customer data. We understand that this may have been an inconvenience, but requiring a confirmation call for cancellation is in place to ensure customers are fully aware that all data will be permanently deleted, and domain ownership will be lost upon cancellation. Transparency is a priority for us, which is why details about auto-renewal, pricing at the time of purchase, and renewal rates are included during the order process, as well as in order confirmation and contract confirmation emails sent to the email address on file.
  We apologize for any frustration this process may have caused and appreciate your patience and understanding. If there is anything else we can do to assist, please dont hesitate to reach out to us here within the Executive Solutions team at ********************************************************.
  Thank you, 
  ********, IONOS 

• Review fromJacob K

  Date: 05/18/2025

  1 star
  DO NOT WORK WITH IONOS!!! This has been the worst experience I have ever had with a company. I signed up for a simple web hosting account for an undergraduate project. Somehow I was then signed up for 3 accounts. After cancelling my accounts through the website I was still charged. They claimed the reason was that they require customers to give a follow up call to their cancellation department to prevent unintended **************** issues only continued as I called and was told all accounts would be cancelled immediately and I would no longer be charged, only to be sent an invoice the next month and told that I was now locked into a 3 year contract as I had missed the cancellation window despite being told by a customer representative that all contracts had been terminated.Moral of the story is avoid this company at all costs!
  

  IONOS, Inc.

  Date: 05/21/2025

  Dear Mr. ***** ******, 
  
  Customer satisfaction is our top priority, and on behalf of IONOS, I sincerely regret that your experience with our company has not met your expectations, and I truly appreciate you taking the time to share your feedback. Customer input is invaluable in helping us improve our services and address areas that need the most attention.
  Our services are set to auto-renew by default to prevent unintended disruptions and to protect customer data. We understand that this may have been an inconvenience, but requiring a confirmation call for cancellation is in place to ensure customers are fully aware that all data will be permanently deleted, and domain ownership will be lost upon cancellation. Transparency is a priority for us, which is why details about auto-renewal, pricing at the time of purchase, and renewal rates are included during the order process, as well as in order confirmation and contract confirmation emails sent to the email address on file.
  We apologize for any frustration this process may have caused and appreciate your patience and understanding. We have sent an email to the email address on file with additional information and look forward to assisting you further. 
  Sincerely, 
  ******** Smith 
  Executive Solutions Manager
  IONOS, Inc.
  *************************************

• Review fromKaron L

  Date: 05/15/2025

  1 star
  They are so bad. I spent an hour on phone editing my website just to check and see it DID NOT WORK. Dont use this service save your money especially if your a small business

• Review fromMiller W

  Date: 04/15/2025

  1 star
  They are billing me for things that I did not order. My domain isn't even with them anymore but they will not take my credit card off and refuse to set my contract to not renew. PLEASE GET MY INFORMATION OUT OF YOUR SYSTEM!!!!!!

• Review fromSharee B

  Date: 04/05/2025

  1 star
  IONOS DOES NOT CARE ABOUT THEIR CUSTOMERS! Buyer beware!!! Representative **** ******, on 4/4/25, offered no resolution! He simply stated, theres nothing they could do. I lost my login and needed to gain access to my account. I opted to change the password to have them send a link to my email address to reset. I attempted this many times with no email link sent. I spoke to Gael who left me on hold for a long time, so I hung up. He called back and stated my email mustve had filters or rules to reject their emails sent. I told him I didnt place them there and I certainly get my billing invoicing by email with no problem. I guess he wanted to pass the **** and send me on a fishing expedition to find out what was wrong with my email account when the problem was obviously on their end. Im able to get all other emails. He offered no resolution. I couldnt get access to my own account. Im paying for this service and he offered no resolution. I told him I would escalate to the better business bureau. I called back the same day to file a complaint and spoke to another male rude ***resentative who wouldnt allow me to talk to a manager to file the grievance. He stated because I complained to the BBB the legal team is now involved and I couldnt speak to anyone. He only knew that based on what I told the other *** because the BBB hadnt even assigned a case number to the complaint yet. So these companies are now entities that stand against the customer. They use their technology, algorithms, legal teams, management, and policy think-tanks to build up defense against customers and to maximize profits. They no longer offer excellent customer service, only opportunities to maximize their bottom line. Do as little as possible when it comes to customer service. I've been with ********************** (formerly 1&1) for over 20 years. 1&1 was great, but IONOS is all about profit, not customers. IF THEY TREAT YOU BADLY, CANCEL AND SWITCH COMPANIES. HIT THEM WHERE IT HURTS-THEIR PROFITS!!!

• Review fromLouis S

  Date: 04/02/2025

  1 star
  Things were going okay in my first year with this company. All of a sudden they invoice me for $153 and it was forwarded to collections because Im on a budget and having trouble paying it along with other invoices they piled up on me. I tried calling the debt collection company to settle the debt to see if I can go into a payment plan with them to settle it and left voicemails, they never called me back. I just cancelled two parts of my contract and hope to cancel my whole contract eventually. Those two I was able to do online but I find it shady that you have to call to cancel most contracts after they let you get so far doing it online. I dont ever want to do business with this company again and I dont recommend them to anyone.
  

  IONOS, Inc.

  Date: 04/02/2025

  Hello *****, 

  Were sorry to hear about your experience and appreciate your feedback. Our invoices follow the terms agreed upon at sign-up, with multiple notifications sent before any balance is forwarded to collections.
  
  While some services can be canceled online, others require a call for verification to prevent unintended cancellations. We regret any inconvenience this caused and appreciate your perspective.
  
  We have sent an email to the email address on file with additional information. At your earliest convenience, please review and respond directly.

  Thank you again for your feedback! 
  
  ********, 
  IONOS

• Review fromGreg F

  Date: 03/17/2025

  1 star
  Look at the customer reviews on here and that should tell you something?How do they get an A+ by BBB with a 1.19 out of 5 customer rating?********************** is a scam site.They bill you for things you did not order, and then tell you you are in a 1 year contract that cant be canceled until the contract is up (1 year).They are trying to bill me for things I did not order.I have rented servers, had web hosting accounts... for 20 years.I have never been scammed like this by any other hosting company!Don't be fooled by their prices, they will bill you for a bunch of things you didn't order.
  

  IONOS, Inc.

  Date: 03/18/2025

  Dear *******, 

  We apologize for the frustration youve experienced and appreciate you bringing your concerns to our attention. Transparency in billing and customer satisfaction are very important to us. All services include confirmation emails and control panel notifications detailing the terms agreed upon at the time of purchase.
  
  To assist you further, we have sent an email to the address associated with this review with more details. Please review it at your convenience and respond directly so we can work toward a resolution.
  
  We truly appreciate your time and the opportunity to address your concerns.

  Thank you! 
  Michelle 
  IONOS 

• Review fromJayden M

  Date: 03/15/2025

  1 star
  I recently purchased a domain through IONOS via Webflow while finalizing the development of my website. After completing the transaction, I received the following error message:"Attention! An Error has occurred. Your credit card has been rejected. Please ensure you have entered the information correctly and your card has sufficient funds."First, there was a misspelling in the message (occurred was spelled incorrectly), which is a minor issue but does not inspire confidence. More importantly, despite the message stating that my card was rejected, IONOS still charged my account. I have clear evidence of the transaction, including the contract I agreed to, the error message, and a receipt from my bank.Additionally, I experienced an excessive wait time of approximately 38 minutes before a representative answered my call. When I finally reached someone, it became apparent that they were not adequately trained. They spoke quickly and nervously, fumbled their words, and repeatedly pushed promotional offers rather than addressing my issue. Furthermore, my contract was for one year, yet the representative incorrectly claimed it was for one montha concerning discrepancy.I was assured that the charge would be refunded within 5-8 business days, and I sincerely hope that this commitment is honored. If not, I will escalate this matter beyond a complaint.I regret not reviewing customer feedback before providing my payment details. I hope IONOS does not engage in unethical practices, including the mishandling of customer financial information. Moving forward, I will be extremely cautious with this company and recommend others do the same.
  

  IONOS, Inc.

  Date: 03/18/2025

  Dear ****** *******,
  
  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered while purchasing your domain. This is certainly not the level of service we strive to provide, and we appreciate the opportunity to address your concerns.
  
  Regarding the error message you received, we acknowledge the misspelling and appreciate you bringing it to our attention. We will ensure that this is corrected to maintain the professionalism and accuracy of our communications.
  
  We also understand how concerning it must have been to receive a payment rejection notice while still seeing a charge on your account. Please rest assured that in cases like this, what appears as a charge is often an authorization hold placed by your bank, which is typically reversed automatically if the transaction does not process successfully. Based on your conversation with our representative, your refund is being processed and should be completed within the timeframe provided (5-8 business days). If you do not see the funds returned within this period, please dont hesitate to reach out, and we will be happy to follow up.
  
  We are truly sorry for the long wait time and any miscommunication during your call. Your feedback regarding the representatives handling of the situation is valuable, and we will use it to improve our training processes. Clear, confident, and helpful service is our priority, and we regret that this was not your experience.
  
  Again, we apologize for any inconvenience and appreciate your patience while this matter is being resolved. If theres anything else we can do to assist, please reach out to us here within the Executive Solutions Team at ******************************* alternatively please respond to the email sent directly to the email provided in your review. 

  Thank you! 
  Michelle 
  IONOS 

• Review fromAdriana M

  Date: 01/11/2025

  1 star
  STAY AWAY FROM IONOS!!!Customer service is horrible; you schedule calls with the assigned "personal consultant" but never receive any. They flood your inbox and dashboard with a million things and "offers" for products you don't actually need. If, for any reason, even if the assigned personal consultant or customer service representative never gave you a callback to cancel, you can cancel the contract. However, you still get charged for something you never meant to add since the beginning. On top, let's say you acknowledge you didn't cancel on time, but it's a product/service that doesn't make sense AT ALL, well, sorry you still will pay and cannot switch to another service that may help you.If it weren'tt for the fact that I could not transfer the domain I purchased with them (oh! That's another one, by the way), I'd run as far as I could from Ionos. It's been the most horrible experience I have ever had: hidden fees, misleading advertisements, confusing offers, etc.
  

  IONOS, Inc.

  Date: 01/14/2025

  Hello *******, 

  Customer satisfaction is our top priority, and on behalf of IONOS, Im sorry to hear about your experience and sincerely apologize for any frustration caused. We understand how important it is to feel supported, and its disappointing to hear weve fallen short of your expectations.
  Our team has attempted to reach you and has followed up via email regarding your concerns prior to receiving this review. We kindly ask that you review the email and respond directly so we can assist you further and work toward resolving the issues youve encountered.
  Alternatively, please dont hesitate to contact us directly, here within the Executive Solutions Team via email to: ******************************* We value your feedback and are committed to improving.

  
  Thanks, 

  Michelle 

  IONOS US

• Review fromGerald D

  Date: 11/11/2024

  1 star
  Ionos seems to excel in bad-faith practices. They make the cancellation of a contract all but impossible. Cancellation procedures and links are cryptic or very well-hidden and complex. Reaching customer service live was impossible for me until they gave me an ultimatum to pay for a service I had cancelled on the same day as the subscription. They did not uphold their guarantee/promise for a full refund if not satisfied. They continue to hold my domaine name, which I worked very hard to come up with, hostage, leaving me with no option to go to another provider.
  I have no doubt that they will refute my claim as they have been doing so all along. What I am claiming is absolutely true and I have dated emails to back me up.
  I do not recommend this provider at all. You will notice that all reviews claim similar contract disputes and non-compliance from the seller. The words “impossible to cancel contract” or “tremendously difficult to cancel a contract” come up again and again and they simply deduct fees from your account, notwithstanding a cancellation. I have finally been able to contact the Solutions Manager with a detailed account of my misfortune and they simply repeated their threatening ultimatums. Feels a lot like a scam. You need only to look at their BBB rating to be forewarned.
  DO NOT risk your domaine name with them as they tend to keep them to try to extort fees from you.
  There are other web hosting providers out there.
  

  IONOS, Inc.

  Date: 11/18/2024

  Dear ******, 

  Thank you for sharing your concerns. We deeply regret the frustration and disappointment youve experienced. Customer satisfaction is very important to us, and we are sorry to hear that your experience did not meet expectations.
  Your concerns have been addressed previously, but we would like to reiterate that our cancellation process is designed to provide both security and clarity. Cancellations can be initiated through the Control Panel or by contacting our dedicated Cancellations Team directly. We apologize if these steps felt unclear or difficult to navigate.
  We understand how important your domain name is to you. Domains remain active for the duration of their registration period unless canceled separately, which is outlined in our terms. We apologize if this was not made clear during your initial interactions.
  To assist further, we have sent an email to the address on file with additional feedback and next steps. Please rest assured that our team is available to address any remaining questions or provide further support.
  We take all feedback seriously and continually strive to improve our processes to ensure a smoother experience for our customers. Once again, we are truly sorry for any inconvenience caused and appreciate you taking the time to share your feedback.

  Sincerely, 

  ********,

  IONOS US