Share
Business ProfileforIONOS, Inc.
Additional business information
At-a-glance
Customer Complaints
254 complaints closed in last 3 years
96 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
IONOS offers a wide range of web hosting products, including email solutions, classic webhosting, and various server solutions including cloud, virtual private servers, and dedicated servers.
Business Details
This is a multi-location business.
- Location of This Business
- 100 N 18th St Ste 400, Philadelphia, PA 19103-2704
- BBB File Opened:
- 12/31/2003
- Years in Business:
- 20
- Business Started:
- 5/14/2003
- Business Started Locally:
- 5/14/2003
- Business Incorporated:
- 5/14/2003
- Accredited Since:
- 3/30/2015
- Type of Entity:
- Corporation
- Related Businesses
- Business Management
- Mr. Matthew Paugh, Owner
- Contact Information
Principal
- Mr. Matthew Paugh, Owner
Customer Contact
- Mr. Matthew Paugh, Owner
- Additional Contact Information
Fax Numbers
- (610) 560-1507Other Fax
Phone Numbers
- (844) 501-2631Other Phone
- (877) 206-4255Other Phone
Website Addresses
- (610) 560-1507
Customer Complaints
254 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/03/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Customer Reviews
96 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Zeeshan A
04/22/2024
IONOS, Inc. Response
04/23/2024
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and services that need the most attention.
We can confirm that your concerns have been addressed prior to receiving your review. *******, has initiated a refund for the ************************ Additionally, the WordPress Hosting packages have been terminated, and charges reversed.
Please note, promotional details, including any free months and renewal rates, are outlined at the time of order.
Again, we apologize for any inconvenience and appreciate your feedback to improve our services.
Thank you.
********,
IONOS US
Local BBB
BBB serving Metro Washington DC, Metro Philadelphia & Eastern Pennsylvania
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.