Customer ReviewsforIONOS, Inc.

IONOS has repeatedly tried to add services to my account without my approval and charge me ridiculous fees after a phone call telling me that they have new services in 2024. When I try to contact the customer support team they try to assure you that contracts have been cancelled and the account is no longer available but fail to provide follow up emails or validation. This leads to reminder emails a month later with missed payment charges for services and fees I never added or agreed to. When I first started using their service to buy domains at cheaper prices than their competitors I thought they were great, now going through this experience I want nothing to do with them. Im so angry at how they handled this I may file complains every month until this is resolved.

I just wanted to say THANK YOU again because I am so excited and grateful for IONOS! so far I have only purchased a domain for a year at crazy low price! which is a blessing at the moment! and the whole process was a lot easier then it could have been! Already the customer service? support and live chat have been super helpful! even with my silly questions. Using IONOS to purchase a domain name and connect it to Shopify with SSL certificate and registration alone has been PHEONOMINAL! seriously I can't thank IONOS enough! Note: Before using IONOS i had went to a few others attempting to streamline or acquire, establish, register, set up & connect, etc. a domain but for some reason was having issues(although, I thought I read the fine print & lost a few bucks due to misleading info at this point) whatever, the point is IONOS has been WONDERFUL THE WHOLE TIME & I HIGHLY RECCOMEND THEIR SERVICES if you want to AVOID a HEADACHE! They also offer more than just the aforementioned! which I'll will be sticking around for as well! Hope this helps! Good luck to you and may you and your business be blessed! Whoever you are! -Much Love Simple Jayne!

0 stars is not possible. Run. Let IONOS be a byword when it comes to web services. Background. I signed up for a few services years ago. Seemed reasonable enough. After over a year, I decided to go a different direction and canceled (which was a huge headache). It was a hard enough time getting ahold of someone (I've been on hold a long time as it is). Advice. If something seems to good to be true, it probably is. Over a year after canceling (back in 2022), I get a collection notice. 18 months later? Now I'm forced to try and speak to almost non-existent support staff. I tried logging in using their link to pay just to get them off my back, since it's not worth the trouble from my previous experience. However, my account is locked, even though the email instructs me to log in and pay. Not sure how what they do is legal. My advice is simple. Go with Godaddy, really anyone and pay more for their services. Save yourself a lot of time and headaches. Here's the email I got today This email serves as the final reminder of the outstanding debt of $25.00 for your contract (redacted contract #) We have now locked your contract. If payment is not made, we will forward the case to a collection agency within the next 7 days. Please note that this may incur additional charges. In addition, your contract will be flagged for cancellation and will not be recoverable once cancelled. Solution: Please log in to your IONOS account as soon as possible using the login button below. You can find more details about the failed payment there and simply follow the instructions. As soon as we have received the payment, you will be able to use your package to its full extent again. ____________________ Yea...no thanks IONOS. I think I'd rather eat soggy cereal every day than renew your services lol.