Reviews
This profile includes reviews for IONOS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 105 Customer Reviews
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Review fromEfrain G
Date: 03/10/2023
1 starOh man where do I start, I purchased a domain from Ionos for my company and boy was I in for an unexpected surprise. Not even a year later I was charged again in which I believed I was under a contract for a year but was charged again for some reason. Well I called several times to get this situated and each time the customer service representatives were very rude and were not helpful at all telling me “i don’t know what you want me to do, I can’t do anything for you”. Instead of crediting the balance that was falsely charged, they credited my bank without my knowledge. I then received another bill a month later and ran into the same problem again with their customer service team until I was finally able to speak with a supervisor after getting upset and speaking on getting my attorney involved. Shortly after the supervisor had insured me that the charges and and everything along with this folio were cleared and I have nothing to worry about. Well this was a lie as I received a notice from a collection agency stating I owe them money for charges never paid to Ionos. Please be careful where you put your money and I would recommend never using this company as I have
IONOS, Inc.
Date: 03/14/2023
Dear Efrain,
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
We will be addressing your concerns with our Product/Service Management Team, for consideration in future paths that can be taken, in order to avoid refunds on uncollected funds which subsequently lead to open balances and collection efforts.
A request has been made to pull the balance from collections. Our back end billing team will follow up via email once more information is provided.
If you have any further questions please feel free to contact us here in the Executive Solutions Team via email to: *************.
Once more, we apologize for any inconvenience, and thank you for taking the time to share your feedback.
Michelle,
IONOS USReview fromBala V
Date: 03/09/2023
1 starOne of the worst & unprofessional company which will take your money away!
There is no option for NO star, that's why i gave the single star.IONOS, Inc.
Date: 03/14/2023
Hello Bala,
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention. Based on the email provided within the review, we did not see any case history which indicated the referenced problems that you have mentioned. In order to have this investigated further, and provide you with additional assistance, please feel free to contact us here in the Executive Solutions Team via email to: *************. Once more, we apologize for any inconvenience, and thank you for taking the time to share this feedback.
Michelle
IONOS USReview fromOleksii P
Date: 02/17/2023
1 starThis is the worst and most unprofessional company I have ever worked with. They blocked my contract and sites without any explanation, didn't provide any notes and haven't answered my questions for more than 20 days. Chat with the support and telephone conversations with the support and security service lead to nothing. All they say is "Wait". Avoid this company!IONOS, Inc.
Date: 02/27/2023
Dear Oleksii,
We appreciate you taking the time to bring your concerns to the Better Business Bureau. Please understand that certain circumstances, including those that involve Security processes, are unable to be addressed directly via Customer Care. However, we have referred your concern internally for review. Thank you.
Michelle
IONOS USReview fromJoe N
Date: 02/12/2023
1 starThis company hosts scammers websites and probably other money laundering types of sites. There is 0 vetting that goes into sites, I have told them many times to shut down a site that has been pretending to be a delivery company and many people have fallen into their scam. Why hasn't this company been fined? goes beyond me, if these companies are not held accountable for their crappy like vetting systems and other nefarious activities, people will just get scammed right and left. Please take down this site *******************************************, even the name is hilariously bad, what a joke of a company.IONOS, Inc.
Date: 02/14/2023
Hello Joe,
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
We appreciate your vigilance as we take security very seriously. Here within IONOS we work to be a better part in the community and should instances arise such as this we ask that you contact our security team directly at [email protected]. In addition, we ask that sites are reported through this link: https://www.ionos.com/help/web-security/keep-your-computer-and-browser-updated/report-a-phishing-site/?source=helpandlearn We have also forwarded this information to our abuse team internally for further review.
Thank you again for taking the time to share your feedback and helping to work to create a safer online community.
Michelle,
IONOS USReview fromWalter E
Date: 02/05/2023
1 starIONOS keeps billing my credit card and they are not authorized it’s a scamIONOS, Inc.
Date: 02/14/2023
Hello Walter,
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
Based off of the accounts that we were able to find with your name, and the email address that you provided within this review, we did not see any case history which indicated the referenced problems that you have mentioned. Please note, invoices will only generate when there are active services. Once the services have been terminated no new invoicing will generate for the terminated service.
In order to have this investigated further, and provide you with additional assistance, please feel free to contact us here in the Executive Solutions Team via email to: [email protected]. Once more, we apologize for any inconvenience, and thank you for taking the time to share this feedback.
Michelle,
IONOS USReview fromMikaela D
Date: 01/09/2023
2 starsI had to call 4 different times & email countless others to get my contracts cancelled. Even though is was their fault for continuously charging me after I asked multiple times for the account to be cancelled, I was made to pay the extra charges in order to cancel. Don't use this service unless you plan on staying with them forever.IONOS, Inc.
Date: 01/11/2023
Hi Mikaela, Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Should you wish to no longer retain services with IONOS, the termination of services is to be processed by turning off the automatic renewal within the control panel. For step by step directions, please follow this link: ****************************************************************************** Alternatively, our cancellations team can be reached by email at **************** or by phone at ************ M-F 8am-8pm EST. As per our terms and conditions, due to the nature of our services, all services are set to automatically renew as described at the time of order and within the order/contract confirmation emails sent to the email address on file for your accounts. Please note, domain name registrations are non-refundable except as may be provided otherwise herein or unless provided otherwise by applicable local law. If you have any further questions please feel free to contact us here in the Executive Solutions Team via email to: *************.
Once more, we apologize for any inconvenience, and thank you for taking the time to share your feedback.
Michelle,
IONOS USReview fromChris D
Date: 12/18/2022
1 starBe very careful when you sign up for hosting. They lock you into a one year contract and will not let you cancel before the year is up. When you go to cancel it says you have to call in to cancel. You call in and tell you you are not allowed to cancel. I wasn’t looking for a refund, I was only looking to cancel so my auto renewal would not change me. Very disappointed. Rude and unhelpful customer service, all they do is repeat themselves.IONOS, Inc.
Date: 12/19/2022
Hi Chris!
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
We apologize for the confusion regarding the cancellation process. When signing up for your service there is a 30 day money back guarantee that allows cancellation within the first 30 days. However, after the first 30 days you are held to contract however, you are able to request the deactivation of the autorenewal within the control panel. While we would be unable to provide a refund after the first 30 days, the account will be set for cancellation upon renewal. This information can be found within our help center here: https://www.ionos.com/help/my-account/cancellation/cancel-a-11-ionos-contract/
In addition, we have sent this information to our Quality Assurance Team for quality and training purposes. This team will properly address the agent handling this case and advise management for areas of improvement or take the appropriate actions necessary.
Once more, we appreciate your feedback and apologize for any inconvenience caused.
Michelle,
IONOS USReview fromJames Y
Date: 11/17/2022
1 star- Customer since 2019. Bought 2 domain names.
- Turned off auto renewal and paid manually every year in Feb (renewal date).
-Nov 2022, inexplicably and without my authorization charged my card twice for $15.17 eventhough renewal date is 3 months away.
-Called Ionos about charges. They denied charging anything and have no invoice to support it.
-Filed a chargeback with CC. Ionos blocked access and closed my account as retaliation.IONOS, Inc.
Date: 11/18/2022
Hello James,
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
Based off of the three accounts that we were able to find with the information that you provided within this review, we did not see any case history which indicated the referenced problems that you have mentioned. In order to have this investigated further, and provide you with additional assistance, please feel free to contact us here in the Executive Solutions Team via email to: [email protected]. Once more, we apologize for any inconvenience, and thank you for taking the time to share this feedback.
Once more, we appreciate your feedback and apologize for any inconvenience caused.
Michelle,
IONOS USReview fromJames Y.
Date: 11/17/2022
1 starWORSE COMPANY EVER. THEY WILL SCAM YOUR MONEY. I'VE BEEN USING THEM FOR A FEW YEARS AND ALL OF A SUDDEN FRAUDULENTLY CHARGED MY CARD TWICE FOR $15.07 EVEN THOUGH I DID NOT ENABLE AUTO PAY AND IT WASN'T EVEN TIME TO BILL ME. I CALLED THEM AND THEY SAID THEY HAD NO INVOICE SHOWING I WAS CHARGED BUT IT WAS POSTED ON MY CREDIT CARD STATEMENT. I DID A CHARGE BACK AND THEY CANCELLED MY ACCOUNT. NEVER DO BUSINESS WITH SUCH A SHADY INCOMPETENT COMPANY.IONOS, Inc.
Date: 11/18/2022
Hello James,
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
Based off of the three accounts that we were able to find with the information that you provided within this review, we did not see any case history which indicated the referenced problems that you have mentioned. In order to have this investigated further, and provide you with additional assistance, please feel free to contact us here in the Executive Solutions Team via email to: *************. Once more, we apologize for any inconvenience, and thank you for taking the time to share this feedback.
Once more, we appreciate your feedback and apologize for any inconvenience caused.
Michelle,
IONOS USJames Y.
Date: 11/22/2022
I don't need you to waste any more of my time. I got my money back through my credit card company.Review fromMichael C
Date: 11/16/2022
1 starI went to upgrade my domain which is a plus for the company only to be blocked because I had an old account with them when they were 1&1.com they stated I owed $300 but could not give me any info on the phone I could only communicate through email only. WHAT? you want money from an account closed under your old name and blocked my present account to move forward and give you more money but wont talk to me about it! I don't do business that way and neither should they. I have tried all day to talk to someone but they have tied the hands of their customer service representatives. In short they have screwed me and I will end up losing my domain because Im sure they wont release it with them thinking I owe them money when I don't. (Which why several years later are they now looking at it?) crazy way to do business. So I will be forced to pay$300 or lose everything I have created... What's to keep them from doing that again? They may change their name again and do the same to me. What makes me really mad is that they will not discuss on the phone with me, that is sketchy to me. Very disappointed in this. I do not feel valued at all and this says I and my business and yours does not matterIONOS, Inc.
Date: 11/18/2022
Hello Michael,
Customer satisfaction is our top priority, and on behalf of IONOS, I am sorry that to hear that your experience with our company has not met your expectations. I appreciate the time spent to provide your feedback. Direct feedback from the customer is an important resource as it helps us focus on the aspects of our products and service that need the most attention.
According to our records our team has recently addressed your concerns via email. Please take a moment to review and respond directly with any additional questions.
Once more, we appreciate your feedback and apologize for any inconvenience caused.
Michelle,
IONOS US
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