Business Profile
Internet Providers
Comcast CorporationHeadquarters
This business is NOT BBB Accredited.
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Important information
- Customer Complaint:Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.
Complaints
This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 28,356 total complaints in the last 3 years.
- 9,247 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The worst customer service I have ever dealt with.Business Response
Date: 10/23/2025
October 23, 2025
BBB of ******************* & ********************
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*********************
Re: **** *****
****************
********,** 16675
Case Number: 24023725
Date of Notice: October 16, 2025To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by Name of the **** *****.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We attempted to contact **** ***** several times to discuss their concerns. Unfortunately, all contact attempts were unsuccessful.
**** ***** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
****** *.
Xfinity Mobile Executive Resolutions
****************************-2752Initial Complaint
Date:10/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Canceled Xfinity service. Can not get company to give back over payment. Cannot even speak to a personBusiness Response
Date: 10/23/2025
October 23, 2025
BBB of ******************* & ********************
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**********************
Re:******** *** ********
*********************
Unit 101 101
******************
Case Number:24023641
Date of Notice:October 16, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by ******** *** ********.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** *** ******** directly and discussed their concerns.
******** *** ******** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
******* *.
Executive Customer Relations
**************Initial Complaint
Date:10/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a furloughed federal remote worker, I experienced 3 weeks worth of internet issues that required a worker to come out and actually replace damaged lines from XFinity, I was promised credit . Never received the credit, then the government shut down happened, as a federal employee I am not getting paid but expected to work. XFinity has disconnected my services not offered one credit for the inconsistency or inconvenience Ive experienced the past month of September and October, but now has it to where they disconnect a customer and make it extremely hard to get assistance in the matter. I cant talk to anyone , I am at risk door loading my job due to my Internet being disconnectedBusiness Response
Date: 10/27/2025
October 27, 2025
BBB of ******************* & ********************
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**********************
Re: Jamainayh ******
, TX 77099
Case Number: 24023345
Date of Notice: October 16, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by Jamainayh ******.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to Jamainayh ****** directly and worked with them to address their concerns.
Jamainayh ****** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
****** *.
Elite Customer Experience
**************Initial Complaint
Date:10/16/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I make an early payment (say 1 week before auto payment) Xfinity sits on it rather than immediately debiting my checking account. This is for their convience and can s**** up my account. It.should be illegal.Customer Answer
Date: 10/16/2025
Resolved.Initial Complaint
Date:10/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Called in 14 Oct 2025 due to problems with *** broadcast for *** playoff games. Without my asking, the representative said he could lower my bill by $40 with a package that would include everything I currently have plus some new streaming features unfamiliar to me. I reiterated, several times, that I did not want to downgrade anything several times during our conversation especially at the end of our call. He assured me nothing would change except the new price of $215 a month. I agreed to this and filled out new agreement. Today, Comcast cut ***, Showtime, and made who knows what other changes to my account without my consent. When I called in today, all they said they could do was escalate the matter and I would have a response in 3 to 5 days to have my old higher price of $250 reinstated and maybe get what I had back before without offering anything in return for reneging on an agreement. Comcast should honor this package,as promised,at the price I was told. Which was $215 monthly.Business Response
Date: 10/27/2025
October 27, 2025
BBB of ******************* & ********************
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**********************
Re: ****** ******
***************************
******************
Case Number: 24022402
Date of Notice: October 16, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by ****** ******.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ****** ****** and worked with them to address their concerns.
****** ****** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
***** *.
Executive Customer Relations
*************Initial Complaint
Date:10/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a new Xfinity customer and have had service for approximately four months. My billing date is the 27th of each month.I paid my bills as follows:July 27 First bill paid August 27 Second bill paid September 26 I paid both September and October bills together ($133 total)Despite this, Xfinity attempted to charge my account early, on September 6 and September 12, which was not authorized. These charges were declined by my bank (****************), as no payment was due at that time.I spoke with staff at an Xfinity store who confirmed my billing date is the 27th. However, instead of resolving the issue, I was blamed for their system error.I am formally disputing any incorrect or early charges, and I am requesting the following:1.A full review of my billing and payment history 2.Written confirmation that my account is paid in full and that I owe nothing further 3.Assurance that no additional charge attempts or collection actions will occur Ive confirmed with **************** that no additional payments were made, and I will dispute any unauthorized charges if they appear again.Please respond in writing and correct this error as soon as possible.Thank you,[umalkayr jama][8772 10 611 1107599][Your Address]***********][*****************************Business Response
Date: 10/20/2025
October 20, 2025
BBB of ******************* & ********************
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*********************
Re: Umalkayr Jama
********************************************************
**********************
Case Number: 24022336
Date of Notice: October 16, 2025
To the Better Business Bureau:
This letter is in response to the above-referenced complaint submitted by Umalkayr Jama.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to Umalkayr Jama directly and worked with them to address their concerns.
Umalkayr Jama has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
****** *.
Executive Customer Relations
**************Initial Complaint
Date:10/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called comcast to go over upgrading plan spoke with a *** by the name of ***** who was going over the agreement and i was asking clarifying question as to what Im signing because what he was stating was not listed in the agreement, he rudely said well if you dont like it you dont have to sign it. I immediately asked to speak with a supervisor and he hung up on me. I called back and spoke with a lovely *** ******* who WAS able to explain the same questioned i asked ***** perfectly fine.Business Response
Date: 10/22/2025
October 22,2025
BBB of ******************* & ********************
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**********************
Re: ***** ****
*********************************************************************************
Case Number: 24022334
Date of Notice: October 16, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by ***** ****.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** **** directly and worked with them to address their concerns.
***** **** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
******** *.
Executive Customer Relations
**************Initial Complaint
Date:10/15/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
No called no showed multiple appointments have screen shots from chat.Have been getting run around from Comcast and also had associate try to scam meBusiness Response
Date: 10/24/2025
October 24, 2025
BBB of ******************* & ********************
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**********************
Re: ******* Smith
*****************************;
Red Lion, PA 17356
Case Number: 24022023
Date of Notice: October 16, 2025
To the Better Business Bureau:
This letter is in response to the above-referenced complaint submitted by ******* *****.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******* ***** directly and worked with them to address their concerns.
******* ***** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
****** *.
Executive Customer Relations
**************Customer Answer
Date: 10/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Its sad a event had to go this far to get a resolution.
Regards,
******* *****Initial Complaint
Date:10/15/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged ****** without my permission and I place a ticket number ECM0015887141 to stop payment. I was told that they would fix my bill but instead they added a returned payment and returned the ****** to my account. Which made my balance ****** with the past due of ******. I ask for help with the billing because its some inaccuracy in account. Instead. I was told that since I missed July it caused my account to triple not sure how that make sense to the customer. I had my services changed and I see the price changed and then I was charged 115.66.Partial charges $11.51 Services removed Sep 13 - Oct 07 -$104.15 1 Gig and Unreturned Internet/Please note: Credits for service you were billed for in advance last month. Services added Sep 13 - Oct 07 $115.66 1.2 Gig and Unreturned Internet/Business Response
Date: 10/22/2025
October 22, 2025
BBB of ******************* & ********************
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**********************
Re: ***** ******
*******************************
**********************************
Case Number: 24021753
Date of Notice: October 16, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by ***** ******.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ****** directly and discussed their concerns.
***** ****** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
******* *.
Executive Customer Relations
**************Initial Complaint
Date:10/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
You guys really need to put Comcast under investigation I have been dealing with health issues which has caused me to be off work.... I called in and spoke with a representative nobody helped me the guy made me feel like I was stupid because he kept saying I kept putting the wrong password in he didn't know what he was doing and for some reason somehow my internet got disconnected then I said well you guys need to put my bill on a payment arrangement guess what they didn't do that either Comcast is very unethical and I will be going to the state on ComcastBusiness Response
Date: 10/23/2025
October 23, 2025
BBB of **********************************************
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**********************
Re: ******** ********
*****************
Case Number:24021687
Date of Notice:October 16, 2025
To the Better Business Bureau:
This letter responds to the above-referenced complaint submitted by ******** ********.
We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** ******** directly and worked with them to address their concerns.
******** ******** has been provided with direct contact information should there be any further questions or concerns.
Sincerely,
****** *.
Executive Customer Relations
**************
Comcast Corporation is NOT a BBB Accredited Business.
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