Business Profile

Internet Providers

Comcast Corporation

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 100 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Comcast Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

28,340 total complaints in the last 3 years.
9,216 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I moved into my new home June 2025. Prior to purchasing the home I had Xfinity. I was instructed to move my equipment to the new location. I was told I didnt need a tech and I was not being charged. Ended up having to have a technician show up. And was charged 100 for the visit. They told me thati needed a line dug underground in JUNE. At first I received emails saying it was scheduled, then rescheduled. Then the emails stopped coming. Everytime I call xfinity they state somebody will be coming the next day, then nothing. I have called at least 25 times now waiting on their automated line to speak to someone, countless emails and escalation tickets, and still there is a cable line running across my street.Every time I call them, they still tell me it's scheduled and it will be 2 weeks. Nobody shows up, nobody has a real update. I've escalated on September 13th and still no resolution. My lawn is brown from trying not to wash away the burial marks from the city. There's weeds overgrown because I can't mow the lawn in that area. On top of that I had to argue with them to get my bill adjusted for them charging something they havent even done even now. I have an exposed line running across the street which is hazardous to anybody coming across it. And it's being ran over time and every single day. I opened an escalation case through the site September 13 This guy promises it's being handled with white glove care, this was September 13th and it is now OCTOBER 16th as I write this. No help, no resolution, no apologies, no refund or adjustment. Just pure frustration of dealing with this.
Business Response
Date: 10/22/2025
October 22, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******** *******

, FL 33955

Case Number: 24025871
Date of Notice: October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******** *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******** ******* directly and discussed their concerns.

******** ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

**** *.
Executive Customer Relations
**************

Customer Answer
Date: 10/22/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******** *******
Initial Complaint
Date:10/16/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 16, 2025 ******* F. ***** In Re: Account: ******************* Dear Sirs:On or about September 17, 2025, I ported the following three numbers to Xfinity: **************, *************, and *************. What attracted me was the promotion; specifically, as advertised that I would receive a credit of approximately $1099 for each line activated. I was assured by the initial customer service representative (CSR) that credit would be applied to equally to all the lines. However, Xfinity failed to apply the credit to two of the activated lines *************, and *************. Upon discovering this error, I immediately contacted Xfinity to resolve this issue.Despite many calls, the issue remains unresolved. I been lied to; given incorrect information; and passed around from CSR to CSR like a bad habit. Also, the staff in the corporate stores are of no help. For example, I was told by one *** that the promotion had expired. On one occasion I was told that the problem would be resolved by the close of business. Again the issue remains unresolved. I demand that this problem be immediately resolved; specifically, no later than October17, 2025, 2:00pm. There are only two possible solutions. The first, that the credit be both immediately and correctly applied to lines *************, and ************* and that I be provided with the correct mailing labels to return the devices. The second solution is that I cancel all services and received a full refund; moreover, to include filing complaints with all the governmental entities that govern your business practices. I buy not only a product from Xfinity but a service that I and my family depend on. The fact of the matter is that I am a long-time Xfinity-Comcast customer, and I have never been treated so badly. Frankly, the customer service that I have experienced is best defined as dismal.
Business Response
Date: 10/24/2025

October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: ******* F. *****
******************************;
*******************

Case Number:24025860
Date of Notice:October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******* F. *****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ******* F. ***** directly and worked with them to address their concerns.

******* F. ***** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

*** *.
Xfinity Mobile Executive Resolutions
********************************
Initial Complaint
Date:10/16/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In May 2024 I purchased a new phone from the Xfinity store on ******** ** **********. At that time the salesperson told me that because I was a Diamond customer there was a deal going on where I could get a smart watch for free. All I had to do was pay an additional $10 a month for the internet along with my phone line costs. I agreed to that. on 10/13/2025 I was reviewing my phone costs to see if I could upgrade and noticed for the first time that I was being billed monthly for my watch and had already paid $247.32 for a "free" watch. I called Xfinity and spoke to a woman named Rich...she agreed with me that I shouldn't be paying for the watch and said to hang on... after a 4 minute wait a gentleman named **** got on the phone and started reviewing my info from scratch. He also saw that there was a deal going on when I purchased my phone for a free watch. He gave me a ticket number and said I would hear back from Xfinity headquarters. #ECM0017121516 Today I received a text stating my claim had been rejected. I called Xfinity back and spoke with a person named Rhm. He spent quite a bit of time discussing the matter with superiors researching the issue. He said that I was correct that I should have received the watch for free but the store entered the incorrect code on the paperwork so I have to go to the store and argue with them. I don't think I should have to do that as the store is an Xfinity store and their personnel is always turning over so the same people will not be there. Xfinity had run the same promo again last year so they are quite aware of it. I have been a very long term Diamond customer and they should make this right. Thank you.
Business Response
Date: 10/28/2025

October 28, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ****** ********
            ************************************************************************************************

                Case Number:                      24025831
            Date of Notice:             October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ****** ********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ****** ******** directly and worked with them to address their concerns.

****** ******** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
XM Executive Resolutions
*********************************
Initial Complaint
Date:10/16/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
returned the Gateway modem to the store locations here in ********, **, several weeks ago. I was having a problem connecting to the internet. Since then, I have been receiving emails and phone calls from Comcast/Xfinity requesting that I return the Gateway modem. I have called and stopped in at the Comcast Store. When I returned the modem, the **************** Representative stated that the modem would be scanned and noted in my account that I had returned ********, I received another email, and I attempted to call your **************** Department. I stopped by the Store yesterday (10/16/25), and the **************** Representative checked my account, informing me that I only have one modem on record. I called the **************** Department today, and the representative was unable to assist me. I would appreciate it if someone could clear this matter. I am distraught and frustrated that I need to rearrange my work schedule to stop by the Comcast store where I am dismissed and told not to worry it will be cleared up.
Business Response
Date: 10/28/2025

October 28, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:         **** *** *******
PO Box 601
******************

Case Number:             24025805
            Date of Notice: October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ******* *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We attempted to contact **** *** ******* several times to discuss their concerns. Unfortunately, all contact attempts were unsuccessful.

******* ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******** *.
Executive Customer Relations
**************
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint regarding misleading and inconsistent information provided by multiple Xfinity representatives about my internet service upgrade and pricing.On September 29, 2025, an Xfinity ***** offered me a ***** Mbps unlimited data plan for approximately $86.22 per month. When I told the ***** that this was higher than a competitors offer, the ***** explicitly promised:Be rest assured, once you approve it, we will make notes for the loyalty team so that they can get you the same deal at approximately $60.Based on that written assurance, I approved the plan upgrade and signed the agreement. The same ***** also stated that my new plan was already active and that a new modem would be shipped to my address because my current modem does not support 1 Gig speed.However, on October 16, 2025, when I contacted Xfinity again, a second ***** told me that my plan was not active, the modem had not been shipped, and the system still showed my plan as pending. This ***** then attempted to sell me another upgrade at a higher cost, contradicting what I had already agreed to and approved more than two weeks earlier.This situation demonstrates a serious lack of transparency and misleading communication. I made my decision and signed the upgrade based on the first *****s statements, which now appear to have been false.I have a screenshot of the original chat showing the $60 commitment and the claim that the plan was already active.I am requesting that Xfinity:1.Honor the original commitment made on 09/29/2025 to adjust my rate to approximately $60/month;2.Activate the ***** Mbps plan and deliver the modem as promised; or 3.Provide an equivalent refund or credit for the difference caused by this misinformation.I am submitting this complaint in good faith and only asking that Xfinity uphold the terms and representations made by its own representatives in writing.
Business Response
Date: 10/27/2025
October 27, 2025

BBB of ******************* & ********************
***************************************************************************
*********************

Re:       *** ****
MN 55449

                Case Number:                      24025497
Date of Notice:             October 16, 2025

To the Better Business Bureau:

This letter is in response to the above-referenced complaint submitted to the Better Business Bureau by *** *************** have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to *** **** directly and worked with him to address his concerns.

*** **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

***** *.
Executive Customer Relations
**************
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/12/2025 I returned an apple IPhone to Xfinity store in ****** , Il. I had initially purchased the iPhone to replace another phone on my account. The *** took the phone that I returned and suggested that I upgrade the phones on my account so I did . I purchased 2 new phones and returned the iPhone that I had purchased a month earlier but never activated . Im now being told that the phone that I returned was after 30 days and cant be returned. Its a month later that theyre saying this and too late to return the 2 new phones that I purchased. Xfinity has the returned phone and is asking me to come get it and continues to charge me for service of the phone and the price of the phone. This has caused me a hardship. The cost of an additional phone is outside of my budget.
Business Response
Date: 10/29/2025

October 29, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       **** ********
************************************************************************************

Case Number:              24024919
Date of Notice:             October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** ********.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** ******** directly and worked with them to address their concerns.

**** ******** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

****** *.
Xfinity Mobile Regulatory Specialist
********************************
Customer Answer
Date: 10/29/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** ********
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to resolve a billing issue. I continuously reach out and am told Id receive a call back, but Im still awaiting.
Business Response
Date: 10/24/2025
October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:       ***** ******
            SC.,29456

Case Number:                      24024520
                Date of Notice:             October 22, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** ******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We reached out to ***** ****** directly and worked with them to address their concerns.

***** ****** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

Gay R.
Executive Customer Relations
**************
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comcast has charged my checking account ****** for a watch that I refused delivery on, I never obtained the watch delivery was refused, I called Wednesday October15 to settle this . They said was going to refund my money in my bank , I looked at my xfinity account they credited my xfinity account ****** towards future billing, I had to call back Thursday October 16 dispute this again, this is the third time this year I have had trouble with xfinity, obviously the people do not know what their doing, you give them your checking account info for automated billing they just take what they want, I will be looking for another provider, I hope my checking account is refunded the ****** TODAY
Business Response
Date: 10/20/2025
October 20, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re: **** *. Hall
********************
************, ** 37127

Case Number:24024420
Date of Notice:October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** A. ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to **** A. **** directly and worked with them to address their concerns.

**** A. **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******* *.
Xfinity Mobile Executive Resolution
*********************************
Customer Answer
Date: 10/20/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

**** A ****
Initial Complaint
Date:10/16/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Comcast charged me $150.00 equipment fee after I had canceled service and sent the modem via **** They then gave me a credit to my account that is no longer in use and have refused to give me a refund. The fee was charged to my bank account from auto-pay after *** confirmed return of equipment . I have email confirming my request and text messages showing that the request ticket has been denied and closed.
Business Response
Date: 10/24/2025
October 24, 2025

BBB of ******************* & ********************
*****************************************************************************
**********************

Re:         ***** *******
********************
*********, ********

Case Number: 24024389
Date of Notice:                 October 16, 2025

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by ***** *******.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We have reached out to ***** ******* directly and worked with them to address their concerns.

***** ******* has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

*****
Executive Response Team
*************
Customer Answer
Date: 10/25/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** *******
Initial Complaint
Date:10/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We can't return a Iwatch from Xfinity that was supposed to be free. We were told they would take the $100.00 installation fee off because there was a problem outside and they would have had to come out anyway. of course it is still on the bill.
Business Response
Date: 10/24/2025
October 23, 2025

BBB of ******************* & ********************
*****************************************************************************
*********************

Re:  Case Number:                  24024380
Date of Notice:             October 16, 2025

            **** ****
**********************************************************************
*******, ** 98506

To the Better Business Bureau:

This letter responds to the above-referenced complaint submitted by **** ****.

We have thoroughly reviewed the account with respect to the concerns raised in the complaint. We attempted to contact **** **** several times to discuss their concerns. Unfortunately, all contact attempts were unsuccessful.

**** **** has been provided with direct contact information should there be any further questions or concerns.

Sincerely,

******** *.
Xfinity Mobile Executive Resolutions
***************************-2836

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Comcast Corporation is NOT a BBB Accredited Business.