Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Cedar Creek

  215 Woodhill Dr Ste D Glen Burnie, MD 21061-6742

• 

  Morgan Properties

  8246 Church Ln Windsor Mill, MD 21244-3208

• 

  Morgan Properties

  3000 Wallford Dr Baltimore, MD 21222-2611

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a protective order on January 6, 2025. I also submitted an emergency transfer due to being unsafe since my ex bf knows where I live and has broken into my apartment on numerous occasions and vandalized my vehicle. It is now February 7, 2025 and when I ask about the moving process, an associate by the name of ****** ******* advises, my personal business has nothing to do with how ********** runs their business. You have nothing to show my boss that can get this done faster taking my personal situation as a joke. If I was another race I feel my matter would have been taken seriously and I do not appreciate that since I spend my hard earned money here! Thats no way to treat your residents. They have no empathy whatsoever, and since its not them or their loved ones they dont care. If something happens to me and my daughter, they will be held responsible!

  Business Response

  Date: 02/10/2025

  Thank you for reaching out to Morgan Properties regarding your concern. We were unable to locate your contact information in our list of residents. If you are referring to Manchester at ********, unfortunately that property was sold in 2023. If this is incorrect please provide the full name and address of the community. Thank you! 
  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties made a total of $467 in fraudulent charges against me while I rented from them. I asked multiple property managers multiple times to remove the fraudulent charges and they refused. The charges were for renters insurance from them that I never wanted or needed. I got my own from another company for half the cost. They tried to charge me about $15 a month, which I never paid. Eventually they started charging me late fees on the fraudulent charges as well. And now they're hitting my credit report with the fraudulent charges.

  Business Response

  Date: 01/28/2025

  Hi,

  ******* ****** was charged a $15.00 amenity fee, as well as a $15.00 trash fee. The charges are correct.

  Customer Answer

  Date: 02/09/2025

  Hi, please reopen complaint 22866187. I have reviewed the business's response. It is off topic. Yes, there was an amenity fee and a trash fee. However, both of these were paid in full. What was not paid was the illegitimate renters insurance fee. 100% of the money they are claiming from me is for the illegitimate renters insurance fee. As they are fully aware, I had renters insurance from ********** and had no desire to purchase from them. They were told this multiple times in person and in email.

  ******* ******

  Customer Answer

  Date: 02/18/2025

  Hi, I am following up on my previous message to reopen complaint 22866187. I have not received any response to that message.

  Thank you,

  ******* ******

  Business Response

  Date: 03/04/2025

  Hi,

  After further review of the account, the following changes have been made to the complainant's ledger.  

  -All resident related insurance charges have been removed.

  -All Lates fees have been removed.

  Following these adjustments we sent a cancellation notice to the collection agency (NCS) to remove the account. 

• Initial Complaint

  Date:01/23/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a resident at Arbors of Edenbridge for two years, I have been experiencing a significant issue with illegal drug odors coming from my drains or vents, which I reported to management in December 2024. The smell is also prevalent when walking down the street, which is impacting my professional life. I requested to be transferred to a townhome located near the rental office but have not received any response. The ongoing presence of these odors is triggering my asthma, causing persistent coughing at night. Additionally, the smell of marijuana is being absorbed by my clothing, making it challenging for me to attend work. I would appreciate it if I could receive a timely response regarding this matter.

  Business Response

  Date: 01/28/2025

  Dear ******,
  Thank you for reaching out to us, and we sincerely apologize for the discomfort you have been experiencing due to the ongoing odor issues. We take all concerns seriously and want to address your situation in a timely and effective manner.
  We understand that the presence of these odors is not only impacting your daily life but also your health, and we are truly sorry for the inconvenience this has caused. We want to assure you that we have investigated the issue. As the community is not currently smoke-free, it can sometimes be difficult to pinpoint the origin of smoke or odors unless directly observed. However, we will do our best to continue looking into the matter further.
  Regarding your request for a transfer to a townhome near the rental office, we have provided you with the form to begin the process. Please be assured that your request is important, and we will follow up with you promptly to discuss available options.
  As a reminder, while Maryland has legalized the use of cannabis for adults 21 and older, we are committed to ensuring the quiet enjoyment of all residents. We ask all residents to be mindful of their neighbors and maintain a peaceful living environment.
  We will reach out to you directly to discuss the next steps. Thank you for your patience and understanding.
  Best regards,
  ***************************
  Senior Property Manager

• Initial Complaint

  Date:01/23/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were without hot water approximately 5 days, and no water for most of a day. There are ongoing rodent issues in my apartment and their only resolution is to send a weekly exterminator.

  Business Response

  Date: 01/24/2025

  Timberlake Apartments - A building - Intermittent hot water service.

  The hot water boiler went down on Saturday, January 18, 2025 at approximately, 6pm. The contractor was called out immediately which they responded within the hour and was able to restore the hot water. It was later identified that the boiler had a leak and needed to be replaced. The new boiler was ordered immediately and upon delivery was installed on Wednesday, January 22nd. With the holiday weekend and the snow event, the install happened as quickly as we could make it happen. The building has a secondary hot water boiler that did provide residents with warm to hot water until the install was competed and hot water was restored. The issue was not preventable, and the on-site team worked endlessly to restore the hot water. The lease does stipulate that we are not responsible for a disruption in utility service therefore a credit will not be issued. 

  Customer Answer

  Date: 01/27/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22847757
  
  I am rejecting this response because:

   

  The water was not lukewarm, it was ice cold the entire time.    I've had rodent issues since July 2024

   

  
  
  Regards,
  
  **** **********
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  a significant issue about the rodent infestation in the neighborhood.The rodent menace has become unbearable, and I am concerned about the health risks associated. on 1/3 a rodent climbed under the hood of my car and bit thru the essential operating ********* damaged my car, costing me an ample amount of money in repairs. Due to this infestation the damages weren't visible and as a result placed me and toddler child at risk and compromised our safety.On 1/03/25 I contacted the rental office requesting to speak with Karind was told she was unavailable and left message to have her contact me back. The leasing consultant *****) he informed me that minor treatments were being executed, but l major treatment had yet to commence. I understand that it takes time to start the treatment however, this has been an ongoing issue, which has not only affected me but others in the community. I never received a follow up call to address my concerns.On 01/13/25 There was a second occurrence involving the infestation in my car, where the electricals in my car were tampered with. This caused me to contact the leasing office again to address the health and safety concerns due to this infestation. Although Karind was unavailable she did follow up, however when she called back, she was very dismissive, rude, unprofessional, and argumentative. Due to the horrendous and dismissive nature of management, and the lack of safety in this community I asked that my lease be broken without penalty, within the next 60 to 90 days, and she rejected my request.Aside from the infestation issues, there have been a plethora of other safety concerns in the community, such as Broken A/C for weeks during the height of summer (with an infant in the home) and two onsite shootings, and bedbugs. I've been a resident at this property for 5 years, with no violations or complaints. I've paid my rent on time with no delays, yet my loyalty and positive promotion of the property has been in vain

  Business Response

  Date: 02/03/2025

  Hello,
  
  Thank you for reaching out to share the residents concerns. We understand how frustrating this situation must be, and we take all reports of pest activity very seriously. Please be assured that we are actively working with our pest control provider to monitor and address any potential rodent activity in the community.
  
  As discussed previously, our exterminator has been completing preventive treatments in the area, and during their most recent inspection on January 18, no rodent ******* were observed near your building. However, as an added precaution, additional bait stations have been placed closer to the building to further mitigate any potential rodent activity. Additionally, we have scheduled a preventive treatment for the entire building on February 3, 2025.
  
  Regarding the residents specific concerns, we understand that they primarily relate to the exterior areas of the property, such as parking lots and dumpster areas, rather than inside the apartment home. As a proactive measure, we have offered to relocate their reserved parking space at no cost to help address their concerns about vehicle damage. While we understand rodents can vary from mice to squirrels, we cannot guarantee that wildlife activity will never occur in any area. We are committed to working with the resident to find the best possible solution.
  
  We would like to recognize the residents long-term residency and appreciation for her time as a valued member of our community. Additionally, we would like to acknowledge all the other concerns mentioned have taken place over the course of their five-year occupancy, and each one has been addressed when they occurred. While we regret that these issues may have caused frustration, we remain dedicated to providing a safe and well-maintained living environment for all residents.
  
  While we are unable to waive the early lease termination fees, we do have an established policy that allows for early termination with a 30-day notice and a one-month penalty, should the resident wish to proceed with that option.
  
  Rest assure we will continue to work diligently with our extermination team to monitor and treat any rodent activity in the community, particularly in the residents building area. Please do not hesitate to contact our office if you have any further questions or would like to discuss available options.
  
  Best Regards,
  
  ****** ******
  Property Manager
  Morgan Properties
  

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After I left a ****** review about bugs and barking dogs, the manager said she was not renewing my lease due to her false claim that I said I didn't want to live in a pet-friendly building. I've lived next door to several residents with dogs in my 18 years here, with no complaints. Since August 2022, I've lived next to a 1 BR unit with 2 large labs that loudly bark when anyone enters or exits my door. I asked to transfer to another unit in the building to get away from these 2 dogs. I sent several demand letters and emails to management. The last time was November 2022, after the neighbor allowed the unrestrained dogs to peer out the door and startle the maintenance tech. After management refused to act, I came to accept it. In August 2023, I asked the office to do a welfare check because the dogs were in distress. They were yelping and scratching at the door for several minutes. The manager also accused me of neglect when I posted photos of the bugs. Since November 2023, I have put in 12 work orders for pest control. Staff closed 2 work orders without completing them, and 1 was canceled without explanation. I had to contact Codes Compliance for help with getting the shoe molding caulked after that work order was canceled. I left the review in November 2024, but it stated the photos were taken in August 2024. I took them the night of August 24 when dozens of roaches crawled under my front door and invaded my apartment. There was an infestation in the apartment across the hallway. The residents lived in ***** and abandoned a litter of puppies. I've been in my current unit since 2019, and it was bug-free for 4 years. The exterminator always says it's too clean to have bugs. My rent has never been late. I've never violated my lease. My neighbors have never made any complaints against me. I've tried talking to the manager, but she has refused my calls and ignored my letters and emails. The leasing agent threw me out the office when I tried to calmly speak to her.

  Business Response

  Date: 01/16/2025

  Hello *** ********, 

  You are at the end of your lease, and much like you (the resident) can terminate the lease with proper notice, so can the landlord. Please rest assured, your manager non-renewal has nothing to do with you placing a review online. You issued a 3-star review which we can respect. You have expressed your dissatisfaction with your living environment on several occasions, not just this one time. You have expressed concern with pests but fail to allow entry, youve called code compliance-and theyve closed your complaint because you failed to report your concerns to the office, and more concerning is your aggressive communication with the staff-most recently during your last visit to the office based on what was witnessed on the surveillance recording. We believe this is the best decision for all parties involved. We thank you for your tenure and wish you nothing but the best. 

  Customer Answer

  Date: 01/17/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22813918
  
  I am rejecting this response because:

  Yes, I have expressed on several occasions my dissatisfaction with living with roaches for over a year. I have never had roaches before in my other 17 years here or when I lived elsewhere. These roaches came from an infestation in a unit across the hallway, not from my neglect. I have never failed to allow entry into my apartment. When pest control came late afternoon on December 3, 2024, I did not hear the exterminator knock. I WFH and had my bedroom door closed so that my 4-5 pm virtual meeting would not be disrupted by the two barking dogs next door. I emailed the property manager at 6 pm the same day and apologized for missing the exterminator. I apologized to the exterminator when he returned to treat my apartment on January 7. I called Codes Compliance because the *** staff canceled my December 5, 2023 work order requesting caulking around the baseboards and countertops. At the Codes inspectors urging, I resubmitted the request on October 9, 2024. When maintenance finally completed the work order on October 11, they admitted mistakenly believing I was referring to the top of the baseboards. I have never failed to report these concerns to the office. The Yardi portal shows the over dozen extermination work orders I have requested between November 2023 and now. One was canceled and two others were incorrectly marked completed, even though the work was never done. I sent the same photos from my November 24 ****** review to the manager on August 24 when I first noticed dozens of roaches crawling from the apartment across the hallway into mine. I have submitted nearly monthly extermination requests for over a year. Does the surveillance recording show when the leasing agent repeatedly talked over top of me, refused to allow me to speak, aggressively stood up from behind her desk, and asked me to leave the office twice? Does it show when she said that it was pointless to discuss my concerns and sarcastically remarked, Do you want us to tell the neighbors to muzzle their dogs or use a shock collar? After being treated so disrespectfully, I exited the office and said the agent was rude, unprofessional, and very unhelpful. I never was aggressive. I am attaching copies of my work orders, the ****** review and property response, a timeline of events, and two of my community bulletin board posts that were denied by the moderator. 
  
  
  Regards,
  
  ******* ********
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 02/03/2025

  I met with the regional manager for Morgan Properties, along with the onsite property manager, last Friday, and they agreed to rescind the nonrenewal of my lease. The matter has been resolved successfully. 

• Initial Complaint

  Date:01/15/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management is horrible! They are so egared to evict tenants, Im a working class citizen, they want to evict me because I am unable to pay my rent by the 5th of the month, there rent is so high to were I have to split my payments! I get paid on the 15th and 30th of each month, I dont owe them any back arrears, its sad that they will not adjust my rental payments they want to evict me and my children in this cold weather

  Business Response

  Date: 01/27/2025

  It is unfortunate that we are ending the relationship under these circumstances.  Our offices have tried to work with you since July 2024, when the initial filing took place, to get everything situated to be paid on time monthly.  There were specific deadlines that were imposed during the court case, that all parties were aware of, and unfortunately the balance was not paid prior to the final deadline to file the writ of possession.   Again, this was not the outcome that our offices were anticipating and we did try to work with you as best as we could.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I had my leasing contract terminated by this property because of some emails/reviews my partner (who I am no longer with) had sent them. Emails regarding his unhappiness because of getting his car towed etc. So I tried to plea with them to give me more time/stay/anything. No response back to this. Fast forward to, I left by the date that was listed dec 27, actually gave them back keys the 26th. 4 days later on the 31st I received an email from leasing office explaining what I have left to pay is on our online portal and I can head there to see it. I log on, see they are trying to charge me $259 for damages in addition to the utility fees for that month from the 1st-27th which I will pay and understand Im responsible for. But as far as damages go, there was minimal wear and tear damage considering I lived there almost 3 years. I asked them immediately on the 31st for a detailed list of damages and photos and explanation why my security deposit wasnt going towards this, and no response. Automated email says theyre closed til the 2nd, so I emailed them again January 3rd asking again for a detailed list and no response. They have a rule where if you dont pay your rent/fees from previous month by the 5th they charge you late fees so I wonder almost if theyre waiting for this? This place has time and time again done things that were questionable. I have more instances and issues but I really would like to just be done with this place. Pay them their last months utilities and be finished in communication for good.

  Business Response

  Date: 01/07/2025

  Good Day, 

  Your final charges were calculated based upon blinds in the home requiring replacement due to damages, as well as carpet requiring replacement (you are charged the pro-rated carpet life, not the full cost of replacement) due to resident damage.  You also have final utility charges (water/sewer) through the date you turned in keys on your final charges, as your utility charges through ************** have always been billed two-months behind. 

  There are no late fees assessed against rent or other charges after move out after the fifth of the month, as can occur when you are a current resident paying late rent so you need not worry about "late rent" concerns after vacating.

  We will send a follow up email with a breakdown of charges as well as the move-out inspection photos that led to the charges in question.

  If you have any additional questions regarding your account we are happy to assist.

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reported mold growth in my apartment to the leasing office multiple times. They have only addressed the concern one time, but I keep finding mold in my bedrooms. Its mostly around my windows and just recently started growing on my bedroom wall. The windows leak very bad causing excess condensation and the maintenance team said theyre replacing the windows but I need to keep bothering the office about it. The office told me I need to bother maintenance about it. The complex was bought by a new company, so they said all my previous work orders about it were lost in the transition. With the new owners, they still havent done anything. The replaced my thermostat because I thought it was reading wrong, but all of the heat is just leaking out of our windows. I have a 3 month old who really cannot be cold or inhaling mold constantly. Im concerned with the mold randomly starting to spore on my walls with my baby in my room. The mold also grows in her room on her windows, so we dont put her in her room because it is also always cold. Ive reached out to the leasing office multiple times with work orders and messages but no one ever responds or they just tell me to bother a different department.

  Business Response

  Date: 01/30/2025

  Dear ******,
  
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the issues youve encountered with mildew in your home. Morgan took over the management of this property on December 17th and was disappointed to hear that this was not addressed prior to us taking ownership.  We understand how frustrating this situation must be and are committed to ensuring your living environment is healthy and comfortable.  
  
  
  To resolve this matter to your satisfaction, we are offering to provide you with a transfer.  Well work closely with you to find a suitable home that meets your needs, and our team will assist throughout the process to ensure a seamless transition as discussed during our initial meeting.  Please let us know if you would be open to this resolution, and well arrange a time to discuss the details further. Your satisfaction is very important to us, and we want to ensure that you are fully happy with your new home.
  
  
  Again, we apologize for the inconvenience youve experienced, and we look forward to working with you to resolve this matter as quickly as possible.
  
  
  Sincerely,
  ******* *********

  Customer Answer

  Date: 01/31/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:01/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hope this email meet you well ,just want to let you know its inacceptable to be paying so much money for an apartment like this and be struggling with parking. I had to miss work due to the kind of standards set up by this management in regards to parking which let to the towing of my car .I came back from work on the 29Dec breaking morning of the 30 of Dec i could not find parking in the entire complex then i decided to park in the visitors parking like i normally do when i don't see parking ,woke up the next morning i found out my car was towed. I call the complex to find out the reason why, they told me i parked in the visitor parking. I explain i could not find parking reason why the visitor parking was my only option because i normally get off work at midnight .i was told parking is first come first serve which make no sense because management need to make sure every resident/lease owner has a parking space before giving out the rest to the Tango for visitors parking. To fair this management need to make sure parking's are equal to the resident for each complex before giving out the rest for visitors/tango pay rather than keeping lease holder stranded late at night and I'm also requesting a refund for the towed payment . NB :it's their duty to make sure every lease owner has a parking at all time rather than first come first serve base with less parking space at the complex

  Business Response

  Date: 01/07/2025

  Hello,
  
  Thank you for reaching out to share these concerns regarding the recent towing of a vehicle in our community. We understand how frustrating this experience can be and always strive to provide the best customer service within our guidelines.
  
  Our parking policies are designed to ensure fairness and consistency for all residents. As outlined in the parking addendum signed at move-in with a recent copy provided as of December 28, 2025 parking for residents is available on a first-come, first-serve basis throughout the community with a valid permit. While spaces may not always be directly adjacent to every building, overflow parking is available across the property.
  
  Visitor parking spaces are reserved for guests and require payment by the hour. Unfortunately, residents are not exempt from this policy, and vehicles parked in visitor spaces without proper payment or authorization are subject to towing, as specified in our agreement with the towing company.
  
  For residents seeking guaranteed parking near their building, we do offer reserved parking spaces for an additional monthly fee. This option may help prevent similar issues in the future by ensuring a designated spot is available for use at any time of the day or night.
  
  Regarding the request for a refund of the towing fee, I regret to inform you that all lawful tows, as outlined in our contract with the resident and the towing company, do not qualify for reimbursement.
  We also appreciate the resident's feedback regarding the number of visitor parking spaces. This feedback is valuable, and we will certainly consider it as we evaluate whether adjustments to the allocation of visitor spaces may be needed in the future.
  
  We regret any inconvenience this situation may have caused and are happy to assist the resident in exploring the reserved parking option or addressing any other concerns they may have. Please feel free to contact our office if further clarification or assistance is needed.
  
  Thank you again for bringing this to our attention.
  
  Best regards,
  
  ****** ******
  Property Manager
  Morgan Properties

  Customer Answer

  Date: 01/08/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22759934
  
  I am rejecting this response because:
  
  
  Regards,
  
  ******** Bingan