Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this apartment lied to their lawyer saying i owe $19,000. but got paid by the state. so it on my credit report making me homeless nad getting denied another place

  Business Response

  Date: 03/21/2025

  The debt owed is a valid debt. Please be advised that past resident collections are performed by a third party on behalf of Morgan Properties. The current balance owed is $19174.18. While the resident did receive rental assistance on 1/6/2021, 6/24/2021, and 8/4/2022, this covered rent and additional charges for particular months in 2020, 2021, and 2022. Our file reflects a move out date of 8/15/2023. Only sporadic, partial payments were made on the account from October 2022 through March 2023. No payments were received after March 2023 through the vacate date of 8/15/2023. Rent and additional charges were being assessed monthly adding to the final balance due. The final balance does include any damages that were noted at move out. The initial security deposit that was paid and any interest earned on that deposit was deducted from the balance due leaving a final balance of $19174.18. The past resident can reach out to the attorney noted on the letter received to discus any additional questions or re-payment options. 

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we recently moved out of this complex and paid back the debtor money that was owed to the company. The settlement letter was emailed too me. After looking for another apartment, the other complexes are telling me that the case history is still open. We already went to the court house to file motion to have our case history closed. we served the The preserve of ****** crossing the court filing with a copy of our settlement letter asking them to file motion on their end to clear the case. This was well over 3 months ago, and we feel like this is retaliation from the company complex. We Talked to the leasing manager about the filing motion. Yet the case is still open and pending. We are asking for the business to push motion and have it removed from our credit reports

  Business Response

  Date: 03/19/2025

  Mr. ****** came into the leasing office and spoke with the Property Manager about sealing his court records.  I informed Mr. ****** that the Preserve at ********************* is not responsible for sealing records.  The Preserve at ********************* had the right to file a Failure to Pay case at the time of each filing.  The filings for Failure to Pay were true and accurate and were not a result of a mistake on our end.  I informed Mr. ****** that he needs to visit the clerks office at the ***************** to file a motion to seal his records and that a judge will decide if the records should be sealed.  Mr. ****** explained that he has visited the court house and that the clerk keeps telling him that he needs to have The Preserve at ********************* file a motio to seal his records.  Mr. ****** explained that he had tried to get legal assistance, but there are no pro **** attornies available for rent cases.  I informed Mr. ****** that he can go to the courthouse during the rent court case on Thursday, March 20, 2025 and he can speak with a pro **** attorney.  I even researched sealing court records in **************** through themdcourts website and showed him the attached document on the website to fill out to file the motion.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my dog deposit and won't give it back. They refuse to give me a receipt for the charges. They also charged me each month for a dog fee even though she is a service dog. This is a violation of my disability rights!

  Business Response

  Date: 03/21/2025

  Hello,  
  
  Hello,

  Mr. ******** ******* signed a pet addendum agreeing to a $250 pet fee and a $40 monthly pet fee. As stated in the addendum, this is a non-refundable fee, not a deposit. Please see the attached addendum for reference.  
  
  Months later, Mr. ******* informed us that he had a service animal. He was provided with a reasonable accommodation request form but never returned it to the office.  
  
  Mr. ******* moved out on November 5, 2024, and per policy, a move-out statement was sent to the forwarding address he provided (**********************************************) within 3045 days from his move-out date. Please see the attached move out statement. 
  
  Based on these findings, the pet fee and any back pet charges will not be refunded.  
  
  Please let me know if you have any further questions.  
  
  Best,  
  

  
  

• Initial Complaint

  Date:03/07/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made March rent already but I am unable to stay in my apartment because my bathroom does not work. I have two small children and now have to move by March 31st. I need to be refunded Marches rent.

  Business Response

  Date: 03/11/2025

  In response to the concerns outlined in the complaint submitted by the complainant, we have issued a rental credit for a period of six days, which corresponds to the time during which the complainant was unable to occupy the rental unit. Furthermore, all necessary repairs have been completed, ensuring that the rental dwelling is fully habitable. Consequently, we regard this matter as successfully resolved and closed.

• Initial Complaint

  Date:03/06/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Latest issue 3/6/25.Received a text from my son at 0629 this am. He sent photos of water that had overflowed in his bathroom. When I arrived from work at 0850 I investigated. His bathroom was entirely flooded with brown substances on his carpet. The entire hallway was flooded. I looked in bathroom #2. The entire bathtub is filled with dark brown fluid with brown sediment in it. We cant drain the substance and the carpets are ruined. We cannot live in this situation. Water was shut off on 3/3 for the property to complete repairs. It was off for several hours. Back on the same day.

  Customer Answer

  Date: 03/07/2025

  A repair person came in shortly after this complaint was filed. He arranged for an individual to come in and get the water up. He did not remove all the water after removing the padding below the carpet. He put the damaged carpet back down and put fans in the hallway and a bedroom. He said hed be back Monday. He said to run the fans all weekend. They are large and cost money to run(on our dime). I asked both men if they would replace the carpet. They did not provide a direct answer. The company repair person came back to the apartment again hours later. My son called me to let me know that he had come back. The repair person said didnt you hear me knocking? I told him no. 
  I sleep during the day/work nights as an RN. 
  THE OFFFICE DID NOT CALL TO REQUSET A RETURN ENTRY IN TO THE APARTMENT! He was abrasive and rude upon return to take pictures HOURS LATER. He did not take pictures or video of the original damage. 

  Business Response

  Date: 03/12/2025

  While we understand the inconvenience this situation may have caused, it's important to note that such issues are not uncommon in multifamily settings. We believe the timeline we followed to address and resolve the matter was appropriate, and there was no negligence on our part in handling the situation. See the timeline below.
  
  The Resident(s) submitted an online work order at 6:28 AM. instead of contacting the on-call technician.
  Maintenance responded at 10:55 AM, completing the water extraction and snaking the shower pan drain.
  The restoration contractor arrived at 11:30 AM to remove padding, disinfect wet areas, and set blowers for drying.
  Three attempts were made after repairs were completed to verify the home's condition before gaining access.
  
  Given the nature of the situation and the steps taken to resolve it, we regret to inform you that we will not be offering compensation in this case.  
  

  Respectfully,

  ***** H. ******- *******************************************

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a renter at **********************, a Morgan Properties apartment complex in **********, ** from approximately 03/2019-06/2022. I had a good experience while living there at that time, although the apartment was managed by a different company the majority of that time. I decided to move back in Feb 2024 after finding a 2 bd apartment with the view of the lake I wanted, same view I had before in my 1bd apt. I paid a $341.03 security deposit. I came to tour the apartment and upon entering with the assistant manager, ***** ***, there was a horrible odor inside. Given my past experiences at the complex being positive, I took ***** at her word that the smell would be removed prior to move it. It wasnt. They set off diggers and brought in odor killing machines, checked the garbage disposal and the refrigerator, yet the smell only improved, but did not go away. I paid $801.41 in prorated rent for the first month but never moved in as I attempted airing out the apartment: windows open, a/c on; for one week, then closing the windows and turning off the a/c for several days to see if the odor had gone. It hadnt. It smelled of mildew and I feared for my health. I tried turning my keys into a leasing agent on duty named ******* and she would not accept my keys saying she was new and didnt know how to handle this situation. I finally came in when the manager, ******** ***** was there and she accepted my keys it stated I would have to pay them rent until the apartment was rented out. I stated I had paid them $1142 plus money to set up electric and renters insurance, and they should reimburse me for the inconvenience. However, given both parties felt wronged I stated they could keep the $1142, waive their fee and call it a day. On 2/20 upon submitting several mortgage applications to buy a home I found out Morgan properties has a $2900 collection reported also in Feb 2025. This is now preventing me from buying a home and effecting my interest rate and credit score.

  Business Response

  Date: 03/21/2025

  ****** ****** leased apartment 438 on 2/12/2024, for a move in date of 2/15/2024. ****** picked up keys on the day of move in. The assistant manager was his leasing professional and walked the apartment with him. He stated he smelled an odor and she told him we could place an ozone/odorizer in the apartment and that should address his concerns. She contacted maintenance and maintenance placed the ozone in the apartment. ***** and the maintenance walked the apartment and did not notice a smell. ***** received an email that the smell was better but not gone. Myself and the maintenance supervisor walked the apartment to find no smell. We did not hear back from ****** for several weeks until he showed up to turn in keys to ********. She explained he would need to speak to the manager.  ****** came in a few days later and spoke to me and turned in his keys. I asked ****** why we had not heard from him for almost a month and he said he was out of State for a funeral.  We went over the lease termination option or option to pay until re-rented and concession payback. This was the first time that I had spoken to ******. ****** requested to speak to the regional manager, I happily passed his information to my Regional. The Regional Manager spoke to ****** and explained the same terms of the lease and move out options noted in the lease. ****** reached back out to see if we would adjust charges and I followed up by phone. ****** emailed again on September 29, 2025, stating that he did not receive his move out statement. The move out statements are emailed and mailed to the residents within 30 days. I emailed him a copy of 10/4/2025. ****** cam in  I have attached the email, Ledger, move out statement and lease. 

  Thank you,

  ******** *****

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report ongoing disturbances caused by an unauthorized sublet in Unit 3E. This is the second reported instance on the third floor where a tenant has allowed a long-term guest to reside in their unit who is not a listed resident or in compliance with *************** Apartment Homes policies.The most recent issue involves my next-door neighbor, Mr. ******* in Unit 3E. Mr. ****** has a male guest, Don'yha, who is not listed on the lease but has been living in the residence for over five years. Don'yha frequently drinks, loiters outside Unit 3E, and plays loud music while blasting his TV at extremely high volumes, starting at 10 PM and continuing late into the nightviolating the buildings quiet hours.Given the ongoing nature of this issue and its impact on my well-being and sense of safety, I kindly request that the leasing office take immediate and appropriate action. Please provide an update on how this matter will be addressed.Thank you for your time and attention to this matter. I look forward to your response.

  Business Response

  Date: 03/05/2025

  I am writing in response to a complaint filed by a resident concerning apartment 3E at ************************** Homes. The complaint alleges that Mr. ******* a resident in apartment 3E, has been allowing an unauthorized sublet of his apartment, specifically naming a male guest, *****, who has allegedly been living in the residence for over 5 years. **************** does not allow subletting and is aware of Donyas presence. The complainant does not have knowledge of the lease or the circumstances regarding any reasonable accommodations. Additionally, we take all concerns regarding noise violations seriously. We are currently investigating the situation in apartment 3E to ensure that all residents adhere to the building's quiet hours and other policies. We will address any violations with the appropriate parties involved. Thank you for your attention to this matter. We will continue to monitor the situation and ensure that **************** remains a peaceful and respectful living environment for all residents. 
  
  

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a protective order on January 6, 2025. I also submitted an emergency transfer due to being unsafe since my ex bf knows where I live and has broken into my apartment on numerous occasions and vandalized my vehicle. It is now February 7, 2025 and when I ask about the moving process, an associate by the name of ****** ******* advises, my personal business has nothing to do with how ********** runs their business. You have nothing to show my boss that can get this done faster taking my personal situation as a joke. If I was another race I feel my matter would have been taken seriously and I do not appreciate that since I spend my hard earned money here! Thats no way to treat your residents. They have no empathy whatsoever, and since its not them or their loved ones they dont care. If something happens to me and my daughter, they will be held responsible!

  Business Response

  Date: 02/10/2025

  Thank you for reaching out to Morgan Properties regarding your concern. We were unable to locate your contact information in our list of residents. If you are referring to Manchester at ********, unfortunately that property was sold in 2023. If this is incorrect please provide the full name and address of the community. Thank you! 
  

• Initial Complaint

  Date:01/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties made a total of $467 in fraudulent charges against me while I rented from them. I asked multiple property managers multiple times to remove the fraudulent charges and they refused. The charges were for renters insurance from them that I never wanted or needed. I got my own from another company for half the cost. They tried to charge me about $15 a month, which I never paid. Eventually they started charging me late fees on the fraudulent charges as well. And now they're hitting my credit report with the fraudulent charges.

  Business Response

  Date: 01/28/2025

  Hi,

  ******* ****** was charged a $15.00 amenity fee, as well as a $15.00 trash fee. The charges are correct.

  Customer Answer

  Date: 02/09/2025

  Hi, please reopen complaint 22866187. I have reviewed the business's response. It is off topic. Yes, there was an amenity fee and a trash fee. However, both of these were paid in full. What was not paid was the illegitimate renters insurance fee. 100% of the money they are claiming from me is for the illegitimate renters insurance fee. As they are fully aware, I had renters insurance from ********** and had no desire to purchase from them. They were told this multiple times in person and in email.

  ******* ******

  Customer Answer

  Date: 02/18/2025

  Hi, I am following up on my previous message to reopen complaint 22866187. I have not received any response to that message.

  Thank you,

  ******* ******

  Business Response

  Date: 03/04/2025

  Hi,

  After further review of the account, the following changes have been made to the complainant's ledger.  

  -All resident related insurance charges have been removed.

  -All Lates fees have been removed.

  Following these adjustments we sent a cancellation notice to the collection agency (NCS) to remove the account. 

• Initial Complaint

  Date:01/23/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As a resident at Arbors of Edenbridge for two years, I have been experiencing a significant issue with illegal drug odors coming from my drains or vents, which I reported to management in December 2024. The smell is also prevalent when walking down the street, which is impacting my professional life. I requested to be transferred to a townhome located near the rental office but have not received any response. The ongoing presence of these odors is triggering my asthma, causing persistent coughing at night. Additionally, the smell of marijuana is being absorbed by my clothing, making it challenging for me to attend work. I would appreciate it if I could receive a timely response regarding this matter.

  Business Response

  Date: 01/28/2025

  Dear ******,
  Thank you for reaching out to us, and we sincerely apologize for the discomfort you have been experiencing due to the ongoing odor issues. We take all concerns seriously and want to address your situation in a timely and effective manner.
  We understand that the presence of these odors is not only impacting your daily life but also your health, and we are truly sorry for the inconvenience this has caused. We want to assure you that we have investigated the issue. As the community is not currently smoke-free, it can sometimes be difficult to pinpoint the origin of smoke or odors unless directly observed. However, we will do our best to continue looking into the matter further.
  Regarding your request for a transfer to a townhome near the rental office, we have provided you with the form to begin the process. Please be assured that your request is important, and we will follow up with you promptly to discuss available options.
  As a reminder, while Maryland has legalized the use of cannabis for adults 21 and older, we are committed to ensuring the quiet enjoyment of all residents. We ask all residents to be mindful of their neighbors and maintain a peaceful living environment.
  We will reach out to you directly to discuss the next steps. Thank you for your patience and understanding.
  Best regards,
  ***************************
  Senior Property Manager