Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Morgan Properties has 389 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  8246 Church Ln Windsor Mill, MD 21244-3208

• 

  Morgan Properties

  3000 Wallford Dr Baltimore, MD 21222-2611

• 

  Morgan Properties

  8034 Greenleaf Terrance Glen Burnie, MD 21061

• 

  Morgan Properties

  2 South Ave W Cranford, NJ 07016-2674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At about 1644hrs today* 12/26/24* I worked into one of your Rental offices located at ************************************************ seeking assistance to update my automatic payment information* hence I had changed to a new bank. A customer service lady by name of 'Shae' in this office rudely and in the most disrespectful manner said " you can do it yourself'. I explained that I attempted to do it myself but was encountering some difficulty and that I wanted to ensure it was done properly so that I won't be in payment default. Ms ****** seemingly pretended to wanna help me with great reluctance while at the same time disparaging me and I quote "You are not reading the directions". At the end of the interaction* it was clear she wasn't going to of any help. Ms * ****** then asked me to move to an adjourning room so that we will continue the update there. I complied. Then she came back to me and shouted " we are going to continue outside where you can do it yourself* here is the door to the exit".. I was utterly taken aback by this manner of rude* inefficient and disrespectful type of customer service

  Business Response

  Date: 01/10/2025

  Hello,

  I did speak with ****** (leasing professional) and she said that Mr. ******* came to the office at approximately 4:45pm on 12/24/2024 and stated he needed assistance with the resident portal.  She told him he could have a seat at her desk.  She asked if he had the ********* app on his phone and he said yes.  She asked him if she could take his phone so she could better assist him by showing him the bank account icon.  She gave him his phone back so that he could enter his account information.  She said that he was getting frustrated because she could not enter his personal information for him.  She asked him if he wanted to come back with his bank account and/or debit/credit card information and he said, "I am a busy man, and I don't have time to come back.  You need to help me now."  ****** said at this time she was confused because Mr. ******* didn't have the necessary information for her to continue to assist him.  I was not present during this interaction, but ****** said that if she offended Mr. ******* or made him to feel uncomfortable, that was not her intent, and she sincerely apologizes.

  Thank you,

  ***** *****, Property Manager

  Customer Answer

  Date: 01/10/2025

  Apology accepted 

  Nothing further needed on my own part

  Thank you for your intervention 

  Customer Answer

  Date: 01/11/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* ***
  
  

• Initial Complaint

  Date:12/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint on behalf of my disabled brother, F. ***** ****** as I am his legal representative. My brother was residing at an apartment in the ************* (**********************) neighborhood in *********, ******** (Property owned by Morgan Properties). We received his final account detail and found he was charged $500 for rust that formed on the outside of a stainless-steel refrigerator. When asked about the charge, we were told the charge was put into place because he didn't submit a "ticket" about the rust; further, we signed off that the unit was in good condition upon move-in and we acknowledged the terms about notification of any damaged and repairs. While it is true that the unit was in good condition on the move in date, the refrigerator still had delivery plastic on the appliance and the removal of plastic did not appear to be an issue of complaint. Months after removing the plastic, the refrigerator began showing rust and while cosmetically it was unappealing, my brother was only concerned about the operation of the refrigerator. The refrigerator did not rust due to anything done by the residing tenant. This charge is unfair and needs to be removed.

  Business Response

  Date: 01/13/2025

  Hello,

  Your apartment was inspected prior to move in. The item of concern was found due to the negligent cleaning chemical you used on the appliance prior to move out. Photos were sent due to this damage to both Residential Leaseholders for follow up concerns. At this time the charge will stand due to the damage found for your move out inspection. We did check prior records of appliance concerns, a complaint was not entered into our site portal for concerns of your appliance at move in. Please understand this would have been documented on your move in inspection sheet. You can contact your final billing statement through collections to set up payment arrangements if need be. Thank you for your attention to this matter. 

  Customer Answer

  Date: 01/14/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22724616
  
  I am rejecting this response because: this damage was not due to anything that was done by the tenant. I will get this complaint resolved thru the district court of Maryland or even thru HUD if necessary. I have complaints about bugs, rodents, floods, and security doors that never locked so we can air this matter legally. 
  Thank you very much for your attempt to resolve this matter. Morgan properties is being totally unreasonable. 
  
  
  Regards,
  
  ******** Charity
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 01/16/2025

  Hello,

  A walk through of the apartment was handled with the leasing agents prior to move in with no damage to the appliance. In addition, the damage that was found with the move out inspection was not reported prior to the Resident moving out. 

  Customer Answer

  Date: 01/23/2025

  My brother lived in this apartment and he passed away over the weekend. I do not have the energy to fight with this company anymore so I give up. Morgan properties and this property manager both know the history he endured with the floods, the bugs, the mold, and the fire in which he lost everything.  I will pay the bill with whats left after I bury him.
  thanks for your efforts.   

• Initial Complaint

  Date:12/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 18th 2024, Morgan Properties had maintenance/contractors come to my apartment to do a rewrite ******* project. I wasnt home from the morning of the 18th through the 20th(the night of the 20th); I came home and my balcony door was left wide open with the blinds to the side( you could see clearly into my livingroom, as I live on the first floor). Items were stolen out of my apartment, I notified the police, my insurance and Morgan Properties leasing office and I am still waiting to be contacted by someone from corporate or their property manager. My insurance company is expecting me to pay a $500 deductible for my items to be replaced. Based on legal advice from my attorney, I was advised to have Morgan Properties pay the cost of my deductible as it was complete Negligence on Morgan Properties behalf. Im simply looking for the best resolution to my issue / immediate attention to my issue as Morgan Properties has continuously lacked expeditious responses in the past.

  Business Response

  Date: 01/10/2025

  Currently, The Village of ************* are actively investigating this matter in coordination with his insurance company and local law enforcement. We have received the police report and his insurance information and are working diligently to gather all necessary details to address his concerns appropriately.

  Customer Answer

  Date: 01/20/2025

  Morgan Properties has been saying for the longest that theyre still investigating what transpired. My insurance has already somewhat compensated me for my items etc, but Morgan Properties is still been dragging their feet. 

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed ******** THE PRESERVE OF ****** ******* ACCT #: ********* ***. $1,788.00 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

  Business Response

  Date: 12/20/2024

  Attached is the ledger and move out statement with the final charges.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed to request to get the rotten dead mouse smell out of my bedroom and there has been no individual to come check this out even though the leasing office marks my request completed. The smell is very strong and is impacting my health & ultimately my ability to do my job at the best of my ability. Seeking a resolution that doesnt result in me receiving an email saying the work has been completed when Im home all day and have cameras to note if anyone enters my place of living.

  Business Response

  Date: 12/18/2024

  We appreciate your follow up concern reported at *************. At this time we have addressed the concerns of mice you have reported in your home. Our technicians did not find the actual rodent and the check was completed within the 24 hour time frame in addition to follow up with our pest control company. The smell you reported was in the common hall entry and now is no longer in existence. We would love the opportunity to retreat your home with your request. At this time our third party contractor has not reported any additional activity. For preventative maintenance please feel free to request this through our Resident portal and we can offer this service free of charge. Thank you again for taking the time to follow up with this concern. 

  Cedar Management Team 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved in (12/10/2024) and prior to my move in I was shown the apartment I would be occupying. I also read some unsavory reviews before coming to the complex, but I still decided to give this place a chance. During the tour (12/05/2024) I made a note and voiced everything that was wrong to ****** ********* (asst ******** manager). She stated those issues would be resolved before I moved in. The oven was broken and needed to be replaced The 2nd bathroom shower k*** leaks and water pours on to the floor There were clothes left behind the dryer from the previous tenants The screen door was broken The counter in the kitchen had a piece hanging off the side There were seasonings left in the cabinet from previous tenants as well -Being that nothing is perfect I understood fixes would have to be made. I expected those fixes to be done prior to my move in. I loved the space and the layout, so I knew Id be comfortable once things were fixed. I thought that these fixes would be a priority due to me moving in so soon. If the issues couldnt be resolved in a timely manner I would have understood moving my date back, but that was never communicated or discussed. I would like to speak to someone that can insure these fixes be made before the holidays.

  Business Response

  Date: 01/02/2025

  All complaints have been addressed and repairs have been completed. 

• Initial Complaint

  Date:12/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out of my apartment in July 2024, I was issued a refund check from the deposit that was given upon moving in. On the day of move out, I was told to give an address for where the check was to be mailed. This address was provided, but the agents in the leasing office failed to update my information. I was notified on August 22, 2024 by the property manager, ******* *******, that this check was mailed to the apartment that I moved out of and not the address I gave to them. On this same day, I provided ******* with the correct address. She let me know that it would take 2-3 weeks before the check would be mailed to the proper address. From August 22 to September 2, I had no response from ******* on any updates for the check. She finally responded on September 3 that the address was updated. Since September 3, I have no received the refund check. Several attempts had been made to contact her via email and phone calls. On October 26, 2024 I was able to stop by the leasing office and I spoke with a woman named ***** who advised me to send another email, and if I haven't heard back by the first week in November to give ***** a call back. November 11, 2024 I called the leasing office and spoke with a woman named ***. *** let me know that she would forward this information to the regional manager. I have not heard anything back. On December 9, 2024 I called the leasing office and spoke with *****. ***** told me that that address was never updated as I was told it was. ***** was fixing the issue and to check back with her by Thursday, December 12. I called today, December 13, 2024 and there is still no progress on my refund check being issued.

  Business Response

  Date: 12/13/2024

  called past resident to inform her that the check was not cashed, it appears the refund was mailed on time but to the wrong address.  We will stop payment and mail to the correct address provided by Ms. ************* AR ticket for new payment  Ticket # ******

  Customer Answer

  Date: 12/20/2024

  I have called ******* ******* 3 time since she originally called me providing me with the information that a new check would be issued. I've been calling her to get an update on when that would be, but she has not been returning my calls. I have left 2 voicemails that have gone without response.

  Customer Answer

  Date: 12/30/2024

  I had previously responded on this issue, but I suppose I did not do it properly. I may have missed the 30 minute window of response.
  
  After speaking with the regional manager on the matter, as filing a compliant finally got me to speak with the right people, I was informed a check would be reissued to the correct address. I attempted to follow up with the regional manager the following week, but she never returned any of my phone calls. It wasn't until December 27 that I finally got a call back. She let me know the check was send on December 26. I will be on the look out for this, but as of December 30 I have not received anything. I was advised to give her a call back if nothing has come by January 8. 

• Initial Complaint

  Date:12/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the beginning of July 2024 My apartment was damaged by flooding. My bathroom and Bedroom flooded we reported to maintenance immediately, and the only thing they did was lift the carpet up,let it dry with an air machine and place the same carpet again they did not even bother to replace it. My lease was coming to an end on July ******* once I moved out I received a bill I had to pay for the replacement of the carpet after I MOVED OUT!!! and I went to leasing office to try to get an explanation why was I getting charged for that if first it was not my fault my apartment flooded and 2nd how are yall going to change the carpet after I LEAVE when the apartment didn't even bother to change it when it was damaged the only thing they told me was that I was responsible and I had to pay.

  Business Response

  Date: 01/08/2025

  Ms. *********** reported a water leak in her apartment and we responded the same day and had the water extracted and the pad was removed and replaced. The carpet was cleaned and and treated to prevent mildew.  ************** moved out of the apartment she was not charged to replace carpet. she was charged to clean the carpet as there were stains on the carpet. The carpet was not replaced after she moved out. I have attached pictures of the carpet from her move out inspection. There were dirty spots so we had it cleaned, but the carpet was still in good condition. 

• Initial Complaint

  Date:12/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a resident at ***************************** for nearly 5 years. Pay my rent on time and automatically through my bank (except for two instances where there was a banking issue). I don't complain. I mind my business and live in peace. For the last year or so, I've experienced the WORST customer service at this **********************. The property manager or anyone in leadership are NEVER available to address an issue! Always "busy"! The people working there are rude and crass! No help at all! They treat you like scum. It's so frustrating. I called corporate and they too can't be reached. It's horrible! On top of all this and the ridiculous rent they charge, I have roaches! Maintenance sucks! The place is molded and there is gun violence and car theft at this place! It's truly despicable!

• Initial Complaint

  Date:12/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent to collections for an unpaid balance of leftover rent. Then I paid it and notified the company that I needed it to be taken out of collections. Morgan Properties Collections stated they would let the third party, *********************** know that there was not a balance so they would not keep contacting me for the paid balancing.

  Business Response

  Date: 12/09/2024

  I have double checked with our collection agency and they have been cancelled and you should not receive any more letters or calls.