Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Morgan Properties

  A1 Bentley Rd Westampton, NJ 08060-3345

• 

  Morgan Properties

  1000 Central Ave Westfield, NJ 07090-5613

• 

  Morgan Properties

  480 Country Dr Apt A Dover, DE 19901-4752

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my lease and moved in with a promise to repair. Shortly after signing it was made clear that no repairs would be made. So in February, 2021:The problem was the bathroom. The mirror somehow had types of ***** ***** spots and stains, that looked like moldy black water frozen in place. Though it was topical, it stains looked to be under the reflective face of the mirror. The bathroom light fixtures above the mirror were rusted, and when I showered they leaked brown water down the mirror and onto the sink and there was a perpetual un removable dark ring around the top of the sink. The worst of it was the shower tiles that slowly began to fall out and into the bathtub while I showered. I removed all of my property and threatened to move out if the promise to repair wasn't honored. I was told by the same Warerford manager who gave me the promise, that since I already had already removed my personal belongings, to turn in my key. I refused and stated that my had already been paid for until the end of the month. She then called the law and I had no choice but to give her the key.[My fight is:]Because my rent was paid until the end of the month, the eviction was unlawful. 1. I made no threats other than - I'm moving out of you wont fix this.2. I used no profanity. 3. I didn't violate her space or yell at her.4. My rent was up to date.[My request is to have this removed from my credit history]I didn't come forth until now because it never crossed my mind that the eviction could possibly be unlawful.

  Business Response

  Date: 06/20/2025

  The Waterford Apartments was not under Morgan Properties management at the time stated by Mr. ****** *****. I did call to confirm this with him that he moved in February 2021 and also vacated February 2021. We did not have ownership if this property until November 2022

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on 29MAY25 for law enforcement and will be working in the area in law enforcement. I chose this apartment complex due to many reasons, a large deciding factor was the complementary in unit separate washing/dryer machines as well as staff's urgency to help maintain customer units. I was told numerous times to just call or go in to ask for maintenance work with being a new resident. In under 2 weeks into living here, my washing machine broke, Wednesday night (11JUN25). I tried calling the leasing office twice next morning, no one would answer, I decided to go in. Only to be told that this issue is a manufacturing issue, they cannot do anything, and I am just SOL with no repair date. I submitted a formal request online same-day with the leasing agent in office (request #******), the status has not changed in the last week. I decided to call again today, called twice during breaks in training no one responded. I called again right before they closed and was put on hold for 8 minutes to be told the same SOL speech. I asked if there was a way they could accommodate the missing washer since it is included in my rent and amenities and I was told no. With training 10+ everyday, it is very hard to find time to commute to other locations to wash and dry my clothes. This is the property management issue to fix, in the mean time I need a washer. If it means they give me a working one from an empty unit while they work out the issue with the manufacturer until they can give me the original back. It is unacceptable to not give communication or any ETA, especially living here under a month.

  Business Response

  Date: 06/19/2025

  Hi ******,

  
  Thank you again for taking my call this morning and for being so understanding as we discussed the issue with your washing machine.
  As I mentioned, this is a nationwide manufacturing issue with Whirlpool, and were working closely with our suppliers each day to get the necessary motherboards in to complete repairs. Unfortunately, we dont have an exact timeline for when theyll arrive.

  
  We completely understand how frustrating this is, and I truly appreciate your patience. Ill be sure to contact you as soon as we have an update or solution.
  Please feel free to reach out with any questions in the meantime.

  
  Best regards,

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** manor charged me insurance premium despite I had already provided proof of renters insurance. They then requested a refund for me from Assurant for the policy they had taken out and charged me without my consent, and kept/misappropriated the refunds and refused to return it to me.

  Business Response

  Date: 06/19/2025

  The account ledger was credited for the Assurant policy in the amount of $21.50 on 4/6/2025.  At the time of move out (4/25/25) there were damage charges assessed to the account which utilized the credit on the ledger.  The damage charges were processed and paid for using the Jetty Bond on file.  The amount processed by the Jetty bond for the damages was therefore decreased by $21.50.  As the Jetty bond and move out has been completed at this time, there is no credit due back as the amount processed by ***** would have had to be increased by $21.50.  

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an elderly woman , 77 YOA, who broke a rental lease to move into a senior residence. I was afraid of the people and the living conditions were worsening I always paid my rent on time. In September they said I had a balance due of $495.00. In October the amount was $1810.03. I asked repeatedly what the money owed was for. An answer was not supplied. I received a notification from *********************** that the issue was in their hands and the credit bureaus would show a bad score for nonpayment. I cant afford hiring a lawyer. My security deposit was not returned to me. Can you help me?

  Business Response

  Date: 06/13/2025

  In reference to Ms. ********* *******, who became a resident of ***************************************, apartment ******* on September *******, at which time she required a security deposit of $500.00. Prior to her occupancy, the apartment underwent a full make-ready process, which included the installation of brand-new carpeting on September ******in the amount $764.62.
  

  Ms. ******* resided in the unit for a total of three (3) years. Per the terms outlined in Section 12 and 19 of her lease agreement, she is solely responsible for the condition and maintenance of the unit during/departing of her tenancy.
  

  Upon her move-out on November 1, 2024, the condition of the carpet was assessed by our maintenance team. It was determined with pictures, that the carpet had sustained significant damage beyond normal wear and tear, to the extent that it was no longer salvageable. As a result, the carpet required full replacement.
  

  The damage charges were calculated based on the original purchase cost of the carpet, pro-rated over its expected useful life. Ms. ******* was charged for the remaining value not covered by the period of acceptable use during her tenancy in the amount of $436.92, taken from the security deposit.
  Any additional proof and/or documentation can be provided if required

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund of my deposit fee due to my documented medical condition. I was asked to submit, and on November 5, 2023, did submit, a Reasonable Accommodation Application Request and Verification form signed by my treating physician. I have provided all requested information and Morgan properties did not respond.I am requesting a prompt refund of my $250.00 fee or I will file a claim in court.

  Business Response

  Date: 06/17/2025

  Dear Better Business Bureau and Ms. ******************** you for giving us the opportunity to address your concern.
  
  We have reviewed the Reasonable Accommodation documentation completed by your treating physician and submitted on November 5, 2023. After careful consideration, it was determined that the information provided did not support an accommodation need that qualifies under our policy and applicable fair housing laws.
  
  Our policies are designed to ensure all residents and applicants are treated fairly and consistently, and each request is evaluated on a case-by-case basis. Based on the documentation received, we were unable to approve the request for a refund of the reservation fee, as it was not related to a qualifying accommodation need.
  
  We remain committed to working with residents and applicants who may require a reasonable accommodation supported by appropriate documentation. If you have any additional or updated information that may affect this decision, we encourage you to contact our office for further review.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Morgan Properties

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! My name is ****** ******. I live at ******** Apartments in ******. *** previously contacted you to report my complexs issue with excessive mold growth and unsealed windows that caused heating issues in our daughters room. Im once again at a loss and wanted to report that we have not had a working air conditioner almost three weeks now. It has gone out multiple times prior to this outage and I was told it was being replaced before this as well. Before this time, it was out for over a week and my daughters room was 82. My daughter can die from this issue and they will not respond to any phone calls. Our air has gone out on 3/13, 4/22, 4/24, and 5/15. I was told when it went out on 4/24 that our entire unit would be replaced, to my understanding it was never replaced. I was then told a week after it went out on 5/15 that the unit would be replaced completely sometime in the following week, to which they never showed up to do. I called the leasing office on 5/29 and left a message asking when my unit would be replaced or even looked at and my message went with no response. I called today (6/2) and they said theyll be out to look at it which is not the issue needing addressed if 3 separate people have told me the unit is being replaced. I am a concerned mom of an 8 month old who can no longer nap or sleep comfortably in her room due to the incompetence and lack of urgency from this poorly ran community.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by Wexford Apts on my credit report. This account is inaccurate, unverified and violates the Fair Credit Reporting Act. Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 06/18/2025

  Morgan Properties  have no record of anyone by that name in our system, If it was reported prior to Oct 1, 2020  that would be the previous Owner which was **************************  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Afternoon, I am very upset with our Pond??NO one has taken care of the pond Where we have Geese, Turtles, Fish ??TRASH From people in pond! Its very sad ! Not good for wildlife or US. The people who are supposed to take care of it never seen ******** will be here at *********************** a YEAR ??Please its horrible trash on both side large plastic in pond we have had to take out several items Beer Cans Food wrappers Everything!!! I hope to hear from you soon. We wi Not Give Up on this!!!!! Better Business is next Thank You ?? ***** ********

  Business Response

  Date: 05/20/2025

  Dear Ms. ************************ afternoon, and thank you for bringing your concerns to our attention.
  The pond is an important part of the ****** ***** communityfor residents and for the wildlife that call it home. We recognize the value it holds and appreciate your attention to its condition.
  To clarify, the pond is professionally serviced monthly by ************************, a licensed aquatic care company. We have contacted them to review the current state of the pond and have requested an additional cleanup to address the reported debris. We are also assessing how we can better monitor the area between scheduled services to ensure it stays in acceptable condition.
  Its also important to note that residents share responsibility for keeping the pond and surrounding areas clean. As outlined in the lease agreement, improper disposal of trash or littering in common areasincluding around the pondis a lease violation. We will be issuing a reminder to all residents about this policy and the importance of doing their part to maintain a clean and well-kept environment.
  We appreciate your continued involvement and care for the community. If you have further questions or would like to follow up, please feel free to contact the leasing office at ***********************************************************************
  

  Sincerely,

  
  ******* ********
  Property Manager
  **********************************************

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ask to leave my residence at ************** apts and townhomes in ********************, which is one of Morgan properties locations, because my landlord failed to address a almost fatal situation that involved me and another resident,during a 2 year time period. I filed complaints in the landlords office several times, warning them that someone was about to get seriously hurt concerning the situation between me and my neighbor, but they repeatedly ignored my complaint, because they were only interested in collecting the rent money every month. My lease was broken by my landlord, and I was told that I have to vacate my residence by a certain time. I was never late for rent. And yet because my landlord did not want to address the very dangerous situation that was going on between me and my next door neighbor, I was told to vacate my residence. I was paid up in full on the very date that I moved out. I painted up the house and left the house in the same condition that it was in, when I first moved in. And did not go into the Next month living there. Now they have put on my credit report a charge of over $1900 dollars. Claiming that I owe them this amount. Even though they know that I don't. So I am seeking help, in trying to clear up this situation, and get this negative information off of my credit report. They chose to break the lease and not me.

  Business Response

  Date: 05/23/2025

  We thank you for communicating to express your concerns regarding your experience as a resident here at **************. Regarding the concerns leading up to your move out, both parties were found to be at fault in the history of alleged disturbances stemming between the two households involved. The most recent and final altercation that threatened violence that transpired between both households forced Management to make a determination to assure all residents in the communitys safety, and part ways. 
  Upon vacating, any damages present in the home that are in excess of reasonable wear and tear are charged back to the resident. If there are any charges that you wish to dispute regarding your move out, we are happy to revisit as needed once you reach out to us at ****************************************************************.
  Morgan Properties and Village Square strive to uphold the highest level of customer service. When matters are brought to our attention regarding the safety of our residents, we take that very seriously and investigate thoroughly prior to making any determination that can lead to termination of the lease.Please know that the determination to end your lease was not taken lightly, and we do still wish you well in your future endeavors, and hope that we may be able to assist you with any additional concerns you may have regarding the end of lease, and/or any pending charges against your account.
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Morgan Properties .Location: ************************** Nature of Complaint: Discrimination, Retaliation, Safety Violations, Hostile Environment I am filing this complaint due to multiple serious issues I experienced while living at a Morgan Properties-managed residence. These include racial and disability discrimination, fire safety neglect, and a hostile living environment that made basic amenities unusable.Discrimination and Retaliation:******* ********, the acting property manager, was involved in repeated instances of racial and disability discrimination against me. I was told not to contact the office at one point because I was considered a threat to her safetyan accusation that was never properly investigated. Yet, despite this label, she is now being used to request updates from me regarding my move-out, which feels retaliatory and manipulative. If she felt unsafe, that concern should not be conveniently ignored now that it serves the companys ************* Hazard Ignored:The back of the stove in my unit caught fire and burned through the entire cord. I took clear photos of the damage and reported it. Management followed up but forced me to call but send an email instead .This placed my safety and the safety of others at serious risk, and its unacceptable that it was ignored.Unsafe and Unsanitary Amenities:I did not feel safe using the gym or clubhouse during my time at the property. On one occasion, a staff member attempted to physically assault me inside the clubhouse. As a result, I avoided the community amenities out of fear for my physical safety. Additionally, the shared spaces were consistently dirty and poorly maintained.Move-Out Process and Intimidation:After receiving notice that my lease would not be renewed, I have tried to manage my move-out peacefully. However, the continued involvement of individuals who have harassed me in the past has made this unsafe

  Business Response

  Date: 05/28/2025

  At Morgan Properties, we take resident concerns seriously and are committed to providing a quality living environment for all individuals. We are aware of Ms. ****** complaint regarding her former residency at Marchwood Apartments and appreciate the opportunity to respond.
  
  We want to emphasize that we do not condone discrimination or retaliatory behavior of any kind. Our team treats all residents with courtesy and respect and strives to handle all  interactions with professionalism and care. While we regret that Ms. **** feels her experience did not reflect these values, we believe the actions taken by our staff were in accordance with standard community management protocols and intended to ensure effective communication and timely maintenance support.
  
  In ****** Ms. **** reported an issue with her stove, which was promptly addressed the same day. Our maintenance team identified a disconnected wire and resolved the issue safely. There was no fire, and safety mechanisms built into the appliance functioned as designed. We have documentation of the repair and our response timeline.
  
  Community amenities are available to all residents and are maintained regularly. We are sorry to hear Ms. **** felt uncomfortable using them. We thoroughly investigated a prior complaint related to a clubhouse incident and found that there was no basis whatsoever for her complaint.   
  
  Ms. **** received formal notice that her lease would not be renewed, with ample time provided for her to prepare for move-out. Communication during the move-out process was conducted as part of our routine procedure to ensure a smooth transition and apartment turnover. While we dispute the specific claims made in the complaint, we remain committed to fostering inclusive, responsive communities. We sincerely wish Ms. **** the best in her future housing endeavors.
  
  Sincerely,
  Morgan Properties