Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

• 

  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

• 

  Morgan Properties

  154 Union Ave Rutherford, NJ 07070-1577

• 

  Morgan Properties

  250 S Burnt Mill Rd Voorhees, NJ 08043-1171

• 

  Cedar Creek

  215 Woodhill Dr Ste D Glen Burnie, MD 21061-6742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A delinquent report is on my credit history and I paid the full amount before the due date.

  Business Response

  Date: 09/12/2025

  Our internal collection department explained to **** yesterday, he did not pay by the due date on his move out statement which was March 24th. We did not receive the payment until May 20th . The account had already been sent to *** by that time, as it was sent on May 7th. An update was sent *** which can take up to 30 days to see a change.   

  Business Response

  Date: 09/12/2025

  This matter has been resolved to everyone's satisfaction at this time.

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1,820.66 for rent on 9/1/25, this includes rent and a service fee of $3.70 and another service fee of $4.95. Break down is attached, but it does not show the $4.95 that is charged when paying thru their 3rd party. I contacted the rental office on 9/5/2025 @ 3:38pm and was told that someone will call me within ***** hours with an answer as to why 2 service charges, it is 9/10/2025 and still no one has called me. I contacted the corporate office on 9/5/2025 and asked about the same fee and no one could answer my question and they told me someone will call me back with an answer within ***** hours. NO Call. I called the corporate office today 9/10/2025 @ 4:07pm and was hung up on multiple times by a Kaylee(receptionist) *** their calls are recorded. I have asked for the corporate address, supervisor or manager of the corporate office and was told NO and hung up on. I went into the rental office 2 weeks ago inquiring about the website not working properly after their site change and was told by ***** to leave the office or she was gonna call the cops on me. I have a history of repairs that repeatedly happen over and over again because maintenance does not do a good job. so I have to keep submitting multiple repair requests for the same repair. The staff lies and blames the tenant...and will retaliate in some way or another on the tenant. I have emails, phone logs, records of the non sense these people put tenants through. It should be no problem to explain the 2 service charges.

  Business Response

  Date: 09/11/2025

  Mr. ******* complaint regarding payment processing/service fees has been reviewed. The property manager responded to Mr. ******* initial inquiry on September 5, 2025, and the regional manager provided a follow-up response on September 10, 2025. That response included a copy of Mr. ******* lease, his ledger, and a screenshot from the resident portal clearly showing that credit/debit card transactions include a service fee.
  Mr. ****** has continued to make rent payments using his debit card. As noted on the one-time payment page of the resident portal, debit and credit card transactions incur a processing/service fee. This disclosure is provided at the time of each payment before submission.
  Residents who wish to avoid this fee may use the *** payment option by entering their bank account and routing numbers in the resident portal.
  Because the fees are properly disclosed and tied directly to Mr. ******* chosen method of payment, the charges are valid and in accordance with the lease terms and resident portal policies.

  Customer Answer

  Date: 09/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23867935
  
  I am rejecting this response because: Like I stated this company does not honor their policies. I contacted them by phone on 9/5/25, I just looked thru my emails, they responded on Wednesday 9/10.....That's not ***** hours. I know how to count! They responded and only mentioned one service fee, THERE ARE 2 SERVICE FEES CHARGED TO MY RENT. THE 4.95 CHARGE WHEN YOU PAY WITH THE CARD, THE THERES A $3. SUM  CHARGE ON MY RENT BILL....Thats 2 charges, not 1! And I asked them to explain what these 2 charges are and for? And they refuse to explain. And I pay my bill because I do not want the extra fees that will accumulate on my bill to pay. Ruining my credit score is not an option! ***** emailed me on wed. 9/10 at 5pm., when I called them on 9/5 at 3pm.....How is that ***** hours? That 1 lie should explain how this company works!
  
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/15/2025

  Thank you for following up, Mr. *******

  Regarding the initial follow up; I have attached the original response from the property manager on 9/5/2025.  Additionally, the initial inquiry came through the Resident Feedback portal for another community, ***********************************, and the Property Manager followed up with a response through that portal, screenshot attached. 

  Per the last communication with the Regional Manager you were provided with a copy of the lease and utility addendum that explain the monthly service fee of $3.70 on the account, which accompanies the monthly utility billing. The explanation for the service charged for a credit/debit card payment was also provided.  Should you not want to pay the service fee for the rent payment, please make your payment via ACH versus the debit/credit card.   There is no further explanation to offer as this is outlined in the lease agreement and the payment terms & conditions.

  Lastly, you have been offered the opportunity to terminate your lease with no penalty; please let management know where you stand with that decision and we will be happy to assist.

   

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been at this apartment for two months and this was not the apartment they had showed me when I moved in showed me a-different one. I moved in the smell of cat. Urine is so strong that is coming up into my apartment. I have complained three times the only they have done Was called the rug ** to clean the rug I told them from the start they have to go to the ladies apartment and they wont do she has four cats. The urine smell is so bad that its seeping up into my apartment and I cannot come in out of that apartment what without want to throw up. If I have anybody come to my house they are so mortified that the smell is so bad. I dont know what else to do with them and I am in lease so I need something done. Something has to be done immediately. Please help me.Sincerely, *** *******

  Business Response

  Date: 09/12/2025

  September 12, 2025
  
  Better Business Bureau
  *************************
  ********************
  
  BBB Complaint ID: ********
  Thank you for bringing to our attention this concern by our current resident, *** *******. Please note, after receiving her complaint, I immediately researched this matter. 
  Due to privacy laws and resident protections, we are unable to discuss the details of any individual residents circumstances or the specific steps being taken to address them. This does not mean that no action is occurring. Please be assured that we are actively pursuing all appropriate and legal avenues available to us.
  
  It is important to note that both hoarding and pet hoarding are considered protected conditions under fair housing laws. Because of this, resolving these situations often requires extensive and carefully managed steps to ensure we are compliant with all regulations. While this can make the process longer and more complex,it does not mean the matter is being ignored.
  
  In recognition of the concern expressed, we have offered this resident the option to transfer into another home within the community. Additionally, if that does not provide an acceptable solution, we are willing to allow a fee-free lease termination with a 30-day written notice.
  
  We genuinely appreciate Ms. *********** loyalty to our community. I am sorry that she is unhappy with her current experience, but we will continue to be available to her for any future concerns or questions, as always. 
  Our priority is to balance the rights of all residents while following the law and taking the necessary actions to reach a satisfactory resolution for all parties involved.
  
  I thank you for your assistance in this matter.
  
  Sincerely,
  
  ***** *****
  Regional Property Manager
  Morgan Properties
  

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cat passed away in June of this year, a few days after this occurred I reached out to the leasing office to get the pet rent removed from my monthly rent. They said that they would get it taken care of but never did. I have called and emailed multiple times and provided evidence of the euthanasia that has occurred. I have not been able to reach anyone that is willing to help with the situation and hate to have to relive the grief of her passing every month when I am being charged for a cat that is dead.

  Business Response

  Date: 09/08/2025

  This issue has been resolved, and the resident has received credit for the pet. 

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of My vehicles was towed from the property that clearly states it was on my lease. and to prove it the young lady in the office pulled up my information and surely show that the car was on my lease and they are refusing to refund what I spent to retrieve it. which I feel is owed to their incompetence in the front office.The other problems I've had since moving in, my refrigerator has been leaking and the only come over to adjust the temperature but food still freezing, stove caught fire again rigged it and know 'm afraid to use it and dishwasher leaks when in use. But I'm paying 1330 for use appliances that don't work. so shame on your staff and owners of the property.

  Business Response

  Date: 09/02/2025

  Hello,
  
  I wanted to follow up regarding the concerns of ******* Hallback 
  
  Vehicle Towing:
  Per the signed lease agreement, all residents are required to display a valid parking permit when parking on the property. We also have clear signage throughout the community indicating both resident permit and guest parking areas. Additionally, we recently sent out a reminder email to ensure everyone was aware of this requirement. Unfortunately, because your vehicle did not have the proper permit at the time, we are unable to reverse or reimburse the towing.
  
  Maintenance Requests:
  Regarding your maintenance concerns, our records do not show any recent requests for your refrigerator. The last work order we have on file for your home is dated November 11, 2024. For your stove, the most recent request was on March 27, 2025, and for your garbage disposal, the last request was on April 8, 2025.
  
  If there are continuing issues with any of these items, a new work order must be submitted or contact the leasing office at your earliest convenience so we can assist you promptly.

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved Aug 2nd after being rescheduled from 3rd because their office is closed Sunday. We arrived to find it was the incorrect layout and hadn't been fully cleaned. We specifically asked and were told it was going to be the waterway layout. We wanted this unit bc of our needs and lifestyle, which we talked about with them. Our current layout does not exist on their website. The dryer was so full of lint that the filter couldnt close. The k*** on closet door was missing. The tubs had soap scum and hair in them. The dishwasher was also broken and non-operational for 4-5 days. Two bedroom doors do not close unless we lift them. It also takes more from the ac unit to cool down our bedroom as it has to travel further due to the layout. This was part of the reason we chose the waterway layout.We asked for some form of compensation as we do not want to pay to move again as well as the work of repacking. We were offered another waterway, but said wed have to wait a month for an opening and by that time, seems pointless. We asked for settlement in proportion to the failings on their end and the only thing offered was a one-time $100 credit that would barely covers any costs/fees We had a verbal lease agreement evidenced by email that goes around the statute of frauds and applies doctrine of partial performance, as we paid only understanding we would receive a waterway layout. This also applies promissory estoppel as we paid a moving service that cannot be refunded. If we move, we need 1st months rent refunded, as well as moving costs covered if settlement is not reached.I have also added parts of emails showing their own confusion on the layout. Additionally, the multiple leases that had to be sent due to have to necessary revisions caused by move in date change, are here.They stated they could not offer more than $100 yet reduced our rent back to the original amount after application discrepancies.

  Business Response

  Date: 08/27/2025

  To whom it may concern, 

  First and foremost, we sincerely regret that the residents move-in experience did not meet expectations. It is always our goal to ensure every resident receives a clean, functional, and accurately represented home. We take these concerns seriously and have conducted an internal review to better understand the situation and respond accordingly.

  
  The resident initially expressed interest in the Waterway floor plan, and we acknowledge there may have been a misunderstanding regarding the specific dimensions of the closets and bedroom spaces in the unit assigned. While some homes may contain minor layout variations, we understand the importance of accurate information, especially when it affects a residents comfort and lifestyle needs.
  When informed of the discrepancy, we offered the resident the opportunity to transfer to a confirmed Waterway layout as soon as one became available. The resident declined this option due to the waiting period involved, which we respect.  The resident was also offered the option of terminating the lease with no termination fee. We do, however,regret that we were unable to resolve the layout concern to their satisfaction at that time.

  
  Upon move-in, the resident reported several concerns regarding the condition of the unit, including tub cleanliness, a malfunctioning bedroom blind, a non-operational dishwasher, and dissatisfaction with the carpet which had been newly installed prior to occupancy.  Once notified, our maintenance team promptly addressed the dishwasher and bedroom blind. Additional concerns, including excessive dryer lint, a missing closet ****, and interior doors not closing properly, were not previously reported but have since been entered as new work orders and are scheduled for completion.  We acknowledge that these issues should not have been present at move-in. In response, we have implemented enhanced quality assurance measures to improve the thoroughness of our pre-move-in inspections. Any remaining concerns will continue to be prioritized as they are brought to our attention.

  To acknowledge the inconvenience, we offered a one-time $100 rent credit,consistent with our policies in such situations. The resident has communicated that this amount is not sufficient. While we are limited in our ability to provide financial compensation beyond lease terms, we have remained in open communication and have made alternative accommodations available, including the option to transfer units. In an attempt to make our new resident whole we will be adding an additional $250.00 maintenance credit along with the option to choose an apartment upgrade such as new appliances or ceiling fan and lighting upgrades throughout the home.

  
  The resident also referenced a verbal lease agreement and legal concepts such as partial performance and promissory estoppel. We want to clarify that all lease agreements within our community are executed in writing and signed by both parties. While we understand that verbal discussions may have led to expectations, the executed lease does not include a clause guaranteeing a specific layout such as the "Waterway."
  We remain committed to working with the resident in good faith and are open to continued dialogue. Our goal is always to find a reasonable resolution within the framework of the lease agreement. We also continue to take steps to improve internal communication and the overall move-in process for future residents.
  

  Best Regards, 

  ******** Stecik 

  Regional Manager 

  Morgan Properties 

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th, 24 days ago, I made the first of 4 emergency maintenance requests for having no air conditioning in my unit. Twenty four days later, I have sent several emails and texts explaining the situation and all that the management did was to provide me with a portable unit that was not able to circulate air properly. I was told to run the air on " fan" to circulate air. Since there was no air coming out of the vents, running the air conditioner did not help. Additionally, we were in the middle of a heat wave through most of this time with heat index values reaching over 110 degrees. At times, the apartment would get to 90 degrees in the day. The thermostat read in the mid to upper 80s most days. I discussed my concerns with the manager in person and was told that since the part is under warranty, they were waiting for it to be shipped. She stated that it was being shipped and would arrive soon. This was 10 days ago. I asked for fans, staying in another apartment until the unit is fixed, more portable units to circulate air but nothing was done. According to the law in our state, they must keep the A/C in safe working conditions if they provided it and they have 14 days to start repairs. All they have done in the 24 days is to take the top off the unit which is now showing wires coming out. It seems to me that the bottom line is more important than the health of tenants. They could have ordered the part and got reimbursed later since the air conditioner broke during a heat wave. I don't think I should be paying the full amount of rent for that month since I was under the expectation that the apartment would be habitable during this time.

  Business Response

  Date: 08/12/2025

  We apologize for any inconvenience the resident has experienced. The replacement part for the condenser has been ordered and is expected to arrive this week. Unfortunately, the part was on back order, which caused an unavoidable delay.
  
  
  In the meantime, we placed a portable air conditioning unit in the home to provide cooling until the permanent repair could be made. Last weeks outdoor temperatures were at seasonal lows, which helped maintain a comfortable environment. We also provided guidance to keep the fan on so the portable unit could circulate cool air effectively, but noted it was turned off at one point, limiting its performance.
  
  
  The residents comfort remains a priority, and as soon as the ordered part arrives, our team will promptly replace the condenser to restore full ************* We appreciate her patience and understanding as we work to complete the repair.
  
  

  Customer Answer

  Date: 08/24/2025

  The air conditioner still has not been fixed, I have not been given any relief in regards to fans, another portable unit, or staying elsewhere. The landlord has denied my requests though assured me on Thursday (after 5 weeks with no air) that the part has been ordered and will be arriving soon. The unit will need to be replaced and it will be installed within the next day. That was 3 days ago. In the meantime. The temperatures in my bedroom reach nearly 90 degrees in the day. The law in our state indicates that they have 14 days to begin repairs yet they haven't even started. 

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I lived at *****************, owned by Morgan Properties, from March 10th 2023 to May 31st 2025. It was already dirty upon moving in, as well as missing the dishwasher as promised, and missing a screen door which we were told would be installed within 30 days of signing our lease. That screen door wouldnt be installed until June ******* July of 2023 the apartment above us had a water leak. This caused damage to our apartment as well as mold. It even caused our vents to leak brown water. I was laughed at by the maintenance team, telling me it was condensation. It was pouring from my vents and brown, thats not condensation.That problem was never fixed which brings us to March 2024. The water issues continued and caused more damage to our apartment. Our vents now had mold growing on the outside as well as the inside. And one of our vents even rotted out of the ceiling. The vents were never cleaned or replaced. And until the day we moved out we had a hole in our ceiling.Then in April 2025 we had a massive water leak in the apartment above us again. Causing our bathroom wall to be mushy and fall down. When the ceiling was removed for repair it was covered in mold, it was even on the pipes. After this was discovered the maintenance worker just put drywall up over it with no remediation at all. Not even spraying bleach, just sealing the mold back in the ceiling. As well as painting over water damage.Each time maintenance fixed one of these problems they left a mess. Dust, drywall debris, ***** screws, exposed wire. On one occasion they even broke my shower head and toilet seat and refused to replace ******** that we have moved out they are blaming several things on us that were not caused by us. And trying to charge us for them. A bathroom vanity, which has water damage and hair dye on it. The water damage is from the several incidents listed above. And the hair dye is easily removable. And the range hood, which was dirty upon moving in.

• Initial Complaint

  Date:07/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am due ****** that I paid for a credit check for an apartment that was still occupied and not ready in time of my move in. I never would have been interested if I knew the apt was occupied and would not be available for me to move in. This company had me sign a lease while others occupied I paid ******* plus 100 for the credit check. I was refunded ******* today. I am seeking the 100 credit check because I only agreed to it based upon the property consultant s promise that the *** would be ready in time for me to move in. Here is the letter that I wrote yesterday. Hello, after speaking to ******* I want to make my position clear. I am only interested in apartment 210A that was promised to me for the move in July 26. A total of 1600 dollars was given for the apartment occupancy, but now a few days agoI was told that nothing is promised as expected. I would lose thousands of dollars if I cannot move into that apartment. ***** agreed to refund my money and I need to know when this is going to happen. I need all refunded because you had me sign a lease while someone else was living there. There there was no expectation that I could move in on July 25th . And as ******* told me She has nothing to say to me because she doesn't know.I would like my refund please 100 for the application fee, 299 for the deposit,And 1200 for the monies towards rent for an apt that was already occupied when my payments were made.Sincerely ***** ******* Again I did receive the ******* but not the 100. I understand that it was nonrefundable, but do to the point that a particular apt that was promised to me and was not ready.. I Would Not have gone any further in my interest in living there.

  Business Response

  Date: 08/07/2025

  Good afternoon, 

  My Name is ****** ***; I am the Property Manager.  Ms. ******* felt the unit would not be ready according to her move in date which the unit was just about done and it needed to be inspected by the Village of *************  Ms. ******* stated it's not going to be ready, and she requested her funds to be returned. I inform Ms. ******* that is not a problem, and management did refund her funds.  Today 08/07/2025 I received an emailed from Ms. ******* that she was still due $100.00 for the application fee. Mangement immediately contacted the accounting department and the refund for $100.00 was processed back to the card payment was made from.  Management emailed Ms. ******* to inform her the refund has been processed and she would receive it in about a day or two. 

  Customer Answer

  Date: 08/07/2025

  Today I have received an email from Park Towers manager of Morgan Properties that there was an error and my 100.00  is processing and will be returned to me.

• Initial Complaint

  Date:07/01/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved into The Pointe at ******** (managed by Morgan Properties) in March 2025.Since moving in, we have experienced multiple serious issues, including:Cockroach infestations in our apartment.A broken dishwasher that took three weeks to be replaced.Maintenance staff left oil and dirt stains in our home while servicing the washer and ******** took four days before the mess was ********** June, a contractor (******* Glazing) working in our building splattered white paint on our vehicle.I requested security footage, but was told by Property Manager ******* ****** that the camera was blocked by a tree and no footage was available.I asked for written confirmation or documentation showing ******* Glazing was on-site.******* initially said she would provide it, but later stated she was unable to provide any documentation or proof.I emailed her on June 8 and followed up multiple times with no response for over two weeks. I have screenshots of all **************** a result, weve been left to pay for the vehicle damage ourselves, with no support or accountability from the property.The units are outdated, and given the price point, the conditions are unacceptable.Weve also spoken to other residents experiencing mold and pest problems in their ******** seeking formal accountability from Morgan Properties for:A written statement confirming ******* Glazing was on-site.An explanation for the lack of camera footage.A resolution or assistance regarding the vehicle damage.

  Business Response

  Date: 07/02/2025

  Mrs. ******* ***** first contacted the leasing office on Saturday, June 7, 2025, to report seeing a cockroach in the bedroom. She was informed that pest control services were scheduled for Wednesday, June 18, 2025. Pest control later confirmed that no infestation was detected during their visit.
  The resident also reported an issue with the dishwasher on Monday, March 31, 2025, indicating that it was not operating properly. A new dishwasher was installed on Tuesday, April 10, 2025, resolving the concern.
  On Tuesday, March 27, 2025, Mrs. ***** reported a problem with the dryer vent. The dryer was repaired on Friday, April 4, 2025. During the repair process, a stain was accidentally left on the carpet. The resident was informed on Saturday, April 5, 2025, that a contractor was scheduled to clean the carpet the following Monday.
  In June 2025, Mrs. ***** reported discovering paint splatter on her vehicle and submitted photographs showing the damage. As a courtesy, I informed her that we would review the security camera footage to determine whether any evidence of the incident could be found. However, upon reviewing the footage, the cameras view of the vehicle was obstructed by a tree branch, and therefore no footage of the vehicle was available.
  I provided Mrs. ***** with the name of the contractor, ******* Glazing, as they were performing work on the building on the date, she believed the damage occurred. Mrs. ***** and I continued to communicate regarding the issue, and I explained that, unfortunately, we do not have any documentation or visual evidence to confirm how the damage to her vehicle occurred.  Should you have any questions or concerns please contact the office.

   

  Sincerely,

  ******* ******

   

  
  

  Customer Answer

  Date: 07/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23544933
  
  I am rejecting this response because:
  
  Thank you for the response from The Pointe at ******** and property manager ******* ******. While I appreciate the acknowledgment of my complaints, I must respectfully clarify and express continued concern regarding the lack of accountability and transparency from both the apartment management and Morgan Properties.
  
  
  
  
  
  
  
  
  Key Issues:
  
  
  
  
  Vehicle Damage by Contractor (******* Glazing):
  My vehicle was damaged by white paint splatter while parked legally on the property during the time ******* Glazing was working in our building. I reached out to management requesting official documentation to support my insurance claim with GEICO.
  On June 18, ******* ****** responded:
  Please allow me to research the documents I can provide and ensure that the dates are reflected on the documents.
  Later that same day, she sent a brief message stating that ******* Glazing completed work in Units 400/102 and 402/301 on May 19, 2025. However, this was not a formal document it lacked a letterhead, signature, invoice, or any identifying contractor details that could be used by my insurer.
  
  
  Then, on July 1, she reversed her position and wrote:
  We understand the importance of your request; however, we regret to inform you that we are unable to provide any documentation or official proof regarding ******* Glazings presence at the property.
  This is a direct contradiction and leaves me unable to substantiate my claim despite clear acknowledgment that the contractor was working that day.
  Security Footage Unavailable:
  I was told that the security camera footage was obstructed by a tree and therefore could not confirm the damage. This creates serious concerns about the propertys ability to ensure tenant safety and protect personal property.
  Ongoing Pattern of Delays and Poor Communication:
  This is not an isolated case. Previous issues, including pest control, a broken dishwasher, and stains left by maintenance, were handled with significant delays and minimal follow-through. I have screenshots showing I was left without responses for over two weeks during this most recent incident.
  
  
  
  
  
  
  
  
  
  
  Additional Financial Concern:
  
  
  
  
  I have now been informed by my insurance provider that I must pay a $500 deductible out of pocket to repair the vehicle damage. This is an unjust financial burden, considering the incident occurred on property grounds and was caused by a third-party contractor hired by Morgan Properties.
  
  
  Because of this, I am requesting that Morgan Properties reimburse the $500 deductible once my claim is processed, as I should not be held responsible for damage caused by a vendor I did not hire.
  
  
  
  
  
  
  
  
  Desired Resolution:
  
  
  
  
  I am respectfully requesting:
  
  
  Official documentation (e.g. invoice, work order, or signed vendor statement) confirming ******* Glazings work on May 19, 2025.
  A formal acknowledgment that Morgan Properties contracted the vendor and therefore shares liability for damage caused during their work.
  Reimbursement of my $500 deductible once my claim with GEICO is processed.
  An explanation for why documentation was first promised and later denied.
  
  
  
  
  I have been reasonable and cooperative throughout this process. My only goal is to resolve this properly with fairness and transparency. 
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/03/2025

   Mrs. ***** has been provided the name of the company ******* Glazing and instructed to contact them directly to report the damage to her vehicle. Please let me know if you need anything else I can assist with or clarify.

   Sincerely,

  ******* ******

  Customer Answer

  Date: 07/16/2025

  Following up on my complaint. Thank you.