Business Profile

Property Management

Morgan Properties

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Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

351 total complaints in the last 3 years.
90 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Kitchen ceiling needs properly repaired. Should not have to come back after so many months and continue to repair the same problem
Business Response
Date: 10/27/2025
We had a contractor inspect the apartment and determined that additional brackets are required. These brackets have been ordered and will be installed by our on-site maintenance team once they are delivered. ***** ******, Area Community Manager
Initial Complaint
Date:10/08/2025
Type:Facilities Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The Apartments at ************* are unsafe for residents. There is no secure locking of the building entrances, no security monitoring or anything. Packages are constantly stolen from my building all the time . I had one stolen yesterday and my delivery today will be gone by the time i get home. I pay money to stay in a secure place and that is not happening. I pay rent not section 8 or group home rent . My rent is well over $2,000 a month and i should have better then what i have. My neighbor was murdered in the common area 2 years ago. And why ? the guy just walked in and broke into her apartment. She ran out and he chased and killed her right in the open area. You complain to the property manager and nothing happens. She says call 911. This is totally unacceptable. I am asking for something to be done before i ger killed and stealing my packages needs to stop.
Business Response
Date: 10/13/2025
The ***************** would like to clarify that the statement regarding a murder occurring at the community two years ago is inaccurate. While we understand and are empathetic to Ms. ******* frustration regarding her missing package, the ***************** does not have the ability to provide personal safety to residents.
Residents are encouraged to contact local law enforcement if they ever feel unsafe or if a crime has occurred. Ms. ****** has been previously advised of the appropriate steps to take if she feels uncomfortable or concerned for her safety.
We remain committed to providing a respectful and responsive living environment, and we encourage all residents to reach out to the ***************** with any concerns or issues so they can be properly addressed.
Customer Answer
Date: 10/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now.

Regards,

****** ******
Initial Complaint
Date:10/07/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This will validate the false information they have added on my credit about me not returning a gym key and pool keys . In their message it states a new key fob system if you would like a physical copy come to the office NEVER have I had a physical copy of the key how can they charge me for something that is digital? That is an app that I cannot return I cannot return a digital key fob. And as far as the carpet do, they have proof of them having to replace the carpet because I was told that all carpet has to be cleaned and or replaced when someone moves out, so why am I being charged for something that they already have to do.
Business Response
Date: 10/01/2025
Hello,
The complainant is not a residence of ours, she has filed this complaint on the wrong Morgan Properties. Please have this review removed or apply it to the correct Morgan Properties. We are based in *************** and only serve that area. She has confused us with ************************************************************ who own and manage thousands of units across the country in their apartment complexes. We primarily work with Single Family homes and small apartment buildings. Our website is *********************************************************** , and we are based in ********, IN which appears very far from the complainants address. Please have this corrected as to not effect our reputation. Thank you,
-**** Boots
Managing Broker, Owner
Customer Answer
Date: 10/02/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]
This will validate the false information they have added on my credit about me not returning a gym key and pool keys . In their message it states a new key fob system if you would like a physical copy come to the office NEVER have I had a physical copy of the key how can they charge me for something that is digital? That is an app that I cannot return I cannot return a digital key fob. And as far as the carpet do, they have proof of them having to replace the carpet because I was told that all carpet has to be cleaned and or replaced when someone moves out, so why am I being charged for something that they already have to do.

Regards,

****** ********

Business Response
Date: 10/03/2025
Hello,
Did the complainant review my response? SHE IS NOT A TENANT A CURRENT OR FORMER TENANT OF OURS. SHE IS FILING A BBB COMPLAINT ON THE WRONG BUSINESS. PLEASE DEFER ONCE AGAIN TO MY PREVIOUS REPLY. THE BUSINESS BELOW IS THE CORRECT MORGAN PROPERTIES RELATED TO HER PROPERTY, WHICH IS NOT US!
Morgan Properties
*********************************************>**********************
***************************************************
Please remove this complaint and file against the correct business. Thank you!

-**** Boots
Managing Broker, Owner
**************************-S Series Morgan Properties Property Management Experts
**************************
Customer Answer
Date: 10/07/2025
They are lying saying that I moved out without giving them their pool keys and gym keys. I never had any pool keys nor gym keys.Everything was digital so theyre trying to charge me an extra $50 for keys that I never even received and they keep saying that I did get the keys but everything that I received I had to sign for and I never signed for receiving pool keys nor gym keys and they cant even Submit anything showing where I did sign to receive any type of keys beside my apartment its a digital app called ******. They are charging me ***** for carpet and cant even provide the bill for the carpet nor pictures showing where the carpet was apparently dirty or messed up they are charging me 225 twice for cleaning and it was nothing to clean
Business Response
Date: 10/16/2025
Dear Akayla,

Thank you for your message. We understand your concerns and apologize for any inconvenience this situation may have caused.
Following your move-out, a standard inspection was completed. The charges assessed reflect documented damages and necessary repairs, in accordance with your lease agreement. These charges are accurate and justified.
While we understand you may disagree, we stand by the findings and the integrity of our process. If you would like to review the documentation, please contact our office directly.

Sincerely,
***** *******
Property Manager
Morgan Properties
Initial Complaint
Date:10/01/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a deposit of approximately $1,170 to the business for a rental contract. My contract ended on July 30, and I followed all the move-out rules, including emptying and cleaning the rooms and returning the keys on time. The business requested my bank account information for the deposit transfer and promised to return the deposit within 45 days of *********** has now been over 60 days since my move-out date. Despite sending multiple emails requesting an update, I have not received either a written list of charges against my deposit or the deposit return to my bank account as the business had previously promised.Based on Maryland's law:1. The landlord must give the tenant a written list of the charges and actual costs against the security deposit the landlord is claiming, within 45 days after the end of the rental period. The landlord must send this written list to the tenant by first-class mail to the tenant's last known address.2. The landlord must return any unused portion of the security deposit within 45 days after the end of the rental period. The landlord must send any unused portion by first-class mail to the tenants last known address.3. A statement that the landlord's failure to comply with the security deposit law may result in the landlord being liable to the tenant for a penalty of up to 3 times the security deposit kept, plus reasonable attorney's fees.I believe my legal rights have been violated, and I am requesting the immediate return of my deposit plus penalty fees.
Business Response
Date: 10/08/2025
This was a corporate account registered under the name ************ ****************** regarding this account were conducted with *** Pan, who acted as a representative of the corporate account.
Upon the closure of the account, a refund in the amount of $3,402.25 was issued. This refund was provided via check number ****** and was made payable to the corporate account holder and mailed to ********************************************** I will try to reach out to *** Pan in reference to this complaint. However, we satisfied our responsibility the leaseholder who was WeWhich.
Business Response
Date: 10/14/2025
After reaching out to *** Pan, the representative for the ******* corporate account, he informed us that his office never received the refund check that was mailed out weeks ago. We had our ************* trace the check and it was confirmed that the check never cleared. Therefore, the check will be voided and a new check will be reissued for delivery via mail on Thursday, October 16, 2025. An email has been sent to both *** Pan and ******* ** with this update. WeWhich will be responsible for refunding Mr. ** based on their agreement.
Initial Complaint
Date:09/29/2025
Type:Facilities Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The apartment I rent is infested with bed bugs There is no action being taken that does not require multiple phone calls and emails to resolve. It is not clear if requisite treatment in adjacent apartments has occurred. We have followed the instructions presented to us and following the treatment there is a significant number of bugs still crawling the walls on clothes and on our bodies. I've asked for the ability to bring in an independant exterminator to inspect because there are large numbers of bugs coming through the walls. The office at the apartment complex is very slow to respond and hostile when speaking to them on the phone. I sent communication to Morgan Properties corporate office over 1 week agon and have never been contacted regarding my concern. I need assistance with a resolution.
Initial Complaint
Date:09/25/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Morgan properties/imperial gardens had planned Paving work to be done on 9/24/25 and never sent a notice for residents to know to move their cars until nearly 10:00 a.m. the day of via email. And this has been confirmed with all residents. I woke up to seeing all the cars in the parking lot gone including mine. When I called the office they advised me it had been towed and they didn't even know to where. I had to pay $400 to get my vehicle back. I emailed the property manager to rectify this issue on 9/24/25 and have yet to receive a reply. I want the $400 tow reimburse as it was a failure on their end for lack of communication.
Business Response
Date: 10/10/2025
We Spoke with ********** Notice were sent via email. We can see that she did not open that email, as for that we did issue her a credit "refund". I have attached her ledger to show the refund, We spoke with her as well and we both came to this agreement.
Customer Answer
Date: 10/16/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* ******
Initial Complaint
Date:09/20/2025
Type:Product Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This property management company ******* local companies and purchased Presidential Arms in 2024.They did faux renovations doing simple cosmetic updates but no real hard work, making it look prettier but hiking the rents nearly 30% for new units.I left this property in June 2025 and was moved out a month before my lease, though I still rented the unit until end of June, 30th.I was out before time, the unit was cleaned spotless, I did not overstay my lease. My keys were handed in on time and I returned the second set promptly (my ex-wifes) after I found them when I was unpacking in my new place.The property management company refused to release 600 dollars of my deposit, claiming I stayed until July 13th which is false. All necessary steps were completed before 6/30.I want a refund of my deposit that I am rightfully owed.I also want people to be aware that this company uses deceptive language in their leases to try and keep people's deposit money when they leave. Most poeple aren't reading their leases for the entirety of their rental experiences and this clause in the lease is deceptive and takes advantage of this fact.I was out on 6/30, I want my deposit returned.Morgan Properties engages in deceptive business practices and refuses to do the right thing for its tenants.
Initial Complaint
Date:09/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I vacated apartment on 8/29, but am being told I am responsible for rent through September 4th. I find this not only punitive but deceptive. As no one expressed that too me, nor did anyone provide any other options to me. This balance of $465 is particularly distressing because I incurred moving costs, as well costs for new residence. Furthermore, the implication that this balance will be forwarded to collections by September 22nd, while less than 30 days past due is absurd. As a resident I consistently followed the rules, including paying on time. Yet my credit may be impacted by "collections".
Business Response
Date: 09/24/2025
Hello,

I will try to simplify this the best I can. The lease expired on 9/3/2025. The resident vacated on 8/29/2025. I told her she is financially responsible for the duration of the lease regardless of when she left. She asked if I could waive it because she was unhappy and I told her no because it is a legal binding contract and that is not a reason to waive her financial obligations. I messaged our collections department to ask about the collections piece, and they told me she had a Jetty security deposit(a third party surety bond service that pays resident deposits) so they will cover her costs if she doesn't pay. I tried to call her back to tell her this and that she also isn't going to be sent to collections on the 22nd and I left her a voice message explaining this to her.

There is nothing more for us to do on our end but hope that she understands the policy and we wish her the best on her new home!
Customer Answer
Date: 09/25/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23907847

I am rejecting this response because that is not the response I received from Jetty and as of today 9!/26 they have not paid the balance. I can not risk this "business practice" affecting my credit score by being reported to collections.

Regards,

Johnsolene ******

Business Response
Date: 10/02/2025
Hello,

I am not sure of what she referenced previously but she can either choose to make the payment of what she owes herself to us or she can allow Jetty to take care of her balance on her behalf and then they will reach out to her regarding repayment to them. If Jetty is the route she is taking, she would have to speak to them directly as they are a third party. If she reaches out to Jetty and they haven't paid yet, that is highly possible since her account is still newer as it relates to past move outs. Let me know if you need anything else.Thanks
Initial Complaint
Date:09/15/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid a $500 reservation fee to Morgan Properties (Crossroads Apartments, ***********, **) over the phone to hold a specific unit. I was told that ** be able to view the unit after the current tenants moved out and before renovations began. I relied on this verbal commitment when agreeing to the fee.However, when I followed up to view the unit, I was told renovations had already started and I could not see it. I never signed a lease. The unit was never shown. The business then stated that the fee was non-refundablebut at no time before or during the transaction was I shown written documentation explaining that policy. The money was withdrawn from my account without any written agreement.I reached out to the local leasing office and later to corporate via email. I received one vague response, then no reply at all. Ive waited several weeks and still have not received any refund or further communication.Because I was not shown the unit as promised and never received any written refund terms, I believe this fee should be returned. Im seeking a full refund.
Business Response
Date: 10/01/2025
Throughout the application process it is mentioned that the $500 is refundable only if we are notified within 72 hours that the applicant has changed their mind. Unfortunately, once the application is submitted the message no longer shows so I am not able to provide you with a copy. However, I have attached an audio recording between the applicant and our Leasing Professional where it was clearly mentioned that the $500 would not be refunded after the 72 hours. IIn this case it was weeks later.
Customer Answer
Date: 10/02/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23880436

I am rejecting this response because:

Thank you for the reply. I appreciate the opportunity to clarify a few key concerns.

First, I was never shown or provided with written documentation that the $500 reservation fee would become non-refundable after 72 hours. As the business confirms, this message disappears after application submissionso theres no record that I was ever aware of or agreed to that condition. For a fee to be non-refundable, especially under a strict 72-hour policy, that term needs to be disclosed clearly and in writing prior to payment.

Second, the decision to reserve the unit was based on a verbal understanding that I would be able to view it before renovations began. Unfortunately, I was later told renovations had already started and the unit could not be shown. That directly undermined the basis on which I submitted the fee.

Lastly, I never signed a lease or received documentation confirming any refund restrictions before payment was withdrawn. While the business references an audio recording, I believe the absence of clear, written disclosure should be the determining factor here.

I respectfully request a full refund of the $500, as I believe the lack of transparency and the missed opportunity to view the unit justify that outcome.

Thank you for your consideration.

Regards,

******* *****

Business Response
Date: 10/20/2025
The applicant submitted an apartment application through our online application system. As outlined throughout the application process, upon approval of the application, the applicant is required to submit a $500 holing fee to reserve the apartment. The terms clearly state that the holding fee is refundable ONLY if the applicant notifies the ************** within 72 hours of approval of their intent to withdraw the application. Failure to provide such notice within the specified timeframe will result in the forfeiture of the $500 holding fee.
The attached Terms and Conditions, which form an integral part of the online application, explicitly set forth these stipulations and were acknowledged by the applicant at the time of submission.
While Management is not obligated to issue a refund beyond the stated policy, as a gesture of goodwill, we are willing to refund $250, representing half of the $500 holding fee paid.

Customer Answer
Date: 10/24/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution for a $250 refund is satisfactory to me.

Thank you kindly for the assistance,

******* *****
Initial Complaint
Date:09/12/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a collection in my name in the amount of$4963. The charges go into April. We moved out January ******* and I have a lease to prove it. It is from *************************************. Worst living conditions ever.
Business Response
Date: 09/19/2025
We appreciate the opportunity to respond to the complaint regarding the outstanding balance of $4,963 for the **************************************
After a thorough review of the account and associated documentation, we would like to clarify the following:
Move Out and **********************start="409" data-end="412"> The resident states that they moved out on January 22, 2024. However, our records indicate no formal notice to vacate was received, and per the lease agreement, the lease automatically renewed for an additional 12-month term due to lack of required written notice. A copy of the lease agreement confirming the automatic renewal clause can be provided upon request.
Eviction and Possession of **************start="817" data-end="820"> A sheriff-signed eviction notice is attached to this response, confirming that the legal process for regaining possession of the apartment was not completed until April 2024. Additionally, a copy of the Move-Out Inspection Report is included, clearly showing that the unit was still fully furnished and occupied at the time of inspection in April 2024.
Condition of Property and *****************start="1219" data-end="1222"> Charges assessed to the account reflect unpaid rent, legal fees associated with the eviction process, and necessary turnover costs. These are standard and in accordance with the terms outlined in the signed lease agreement.
We regret that the resident feels the living conditions were unsatisfactory; however, this concern was not formally raised with management during the tenancy in a manner that allowed for proper investigation or remediation.
We remain willing to discuss a resolution or payment arrangement if the former resident would like to reach out directly.
Regards,
**** Ridge Management
Customer Answer
Date: 09/19/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 23875520

I am rejecting this response because:
I have a lease stating we moved into another dwelling on January *******. I told the office we were leaving because of ***** infestation of over a year. The man across the hall vomitted on our door and they refused to clean it. He threw up in the hallway on more than one occasion. He would be screaming at 3am banging on our door. We reported **** to no avail.

Regards,

***** *****

Business Response
Date: 10/03/2025
While we regret to hear of the issues described, including pest concerns and disturbances involving a neighboring resident, we do not have any documented official notice from the tenant indicating their intent to terminate the lease or vacate the premises as previously stated. Per the terms of the signed lease agreement, without formal written notice of non renewal, the lease automatically renewed for another 12 month term.
We understand the frustration expressed and take all reports of concerns seriously. However, we were not given the opportunity to formally address or rectify these matters due to the lack of documented communication.
At this time, we must respectfully reject the 2nd complaint as presented, please refer to previous response to 1st complaint notice as it has attachments to reflect and back decision.
Thank you
**** Ridge Management

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Morgan Properties is NOT a BBB Accredited Business.