Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

• 

  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

• 

  Morgan Properties

  3005 Chapel Ave W Cherry Hill, NJ 08002-3801

• 

  Morgan Properties

  679A Waupelani Dr State College, PA 16801-4317

• 

  Morgan Properties

  3456 Carriage Hill Cir Randallstown, MD 21133-3002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/08/2025

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Apartments at ************* are unsafe for residents. There is no secure locking of the building entrances, no security monitoring or anything. Packages are constantly stolen from my building all the time . I had one stolen yesterday and my delivery today will be gone by the time i get home. I pay money to stay in a secure place and that is not happening. I pay rent not section 8 or group home rent . My rent is well over $2,000 a month and i should have better then what i have. My neighbor was murdered in the common area 2 years ago. And why ? the guy just walked in and broke into her apartment. She ran out and he chased and killed her right in the open area. You complain to the property manager and nothing happens. She says call 911. This is totally unacceptable. I am asking for something to be done before i ger killed and stealing my packages needs to stop.

  Business Response

  Date: 10/13/2025

  The ***************** would like to clarify that the statement regarding a murder occurring at the community two years ago is inaccurate. While we understand and are empathetic to Ms. ******* frustration regarding her missing package, the ***************** does not have the ability to provide personal safety to residents.
  Residents are encouraged to contact local law enforcement if they ever feel unsafe or if a crime has occurred. Ms. ****** has been previously advised of the appropriate steps to take if she feels uncomfortable or concerned for her safety.
  We remain committed to providing a respectful and responsive living environment, and we encourage all residents to reach out to the ***************** with any concerns or issues so they can be properly addressed. 

  Customer Answer

  Date: 10/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now.
  
  Regards,
  
  ****** ******
  
  

• Initial Complaint

  Date:09/25/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan properties/imperial gardens had planned Paving work to be done on 9/24/25 and never sent a notice for residents to know to move their cars until nearly 10:00 a.m. the day of via email. And this has been confirmed with all residents. I woke up to seeing all the cars in the parking lot gone including mine. When I called the office they advised me it had been towed and they didn't even know to where. I had to pay $400 to get my vehicle back. I emailed the property manager to rectify this issue on 9/24/25 and have yet to receive a reply. I want the $400 tow reimburse as it was a failure on their end for lack of communication.

  Business Response

  Date: 10/10/2025

  We Spoke with ********** Notice were sent via email. We can see that she did not open that email, as for that we did issue her a credit "refund".  I have attached her ledger to show the refund, We spoke with her as well and we both came to this agreement. 

  Customer Answer

  Date: 10/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ********* ******
  
  

• Initial Complaint

  Date:09/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A delinquent report is on my credit history and I paid the full amount before the due date.

  Business Response

  Date: 09/12/2025

  Our internal collection department explained to **** yesterday, he did not pay by the due date on his move out statement which was March 24th. We did not receive the payment until May 20th . The account had already been sent to *** by that time, as it was sent on May 7th. An update was sent *** which can take up to 30 days to see a change.   

  Business Response

  Date: 09/12/2025

  This matter has been resolved to everyone's satisfaction at this time.

• Initial Complaint

  Date:09/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $1,820.66 for rent on 9/1/25, this includes rent and a service fee of $3.70 and another service fee of $4.95. Break down is attached, but it does not show the $4.95 that is charged when paying thru their 3rd party. I contacted the rental office on 9/5/2025 @ 3:38pm and was told that someone will call me within ***** hours with an answer as to why 2 service charges, it is 9/10/2025 and still no one has called me. I contacted the corporate office on 9/5/2025 and asked about the same fee and no one could answer my question and they told me someone will call me back with an answer within ***** hours. NO Call. I called the corporate office today 9/10/2025 @ 4:07pm and was hung up on multiple times by a Kaylee(receptionist) *** their calls are recorded. I have asked for the corporate address, supervisor or manager of the corporate office and was told NO and hung up on. I went into the rental office 2 weeks ago inquiring about the website not working properly after their site change and was told by ***** to leave the office or she was gonna call the cops on me. I have a history of repairs that repeatedly happen over and over again because maintenance does not do a good job. so I have to keep submitting multiple repair requests for the same repair. The staff lies and blames the tenant...and will retaliate in some way or another on the tenant. I have emails, phone logs, records of the non sense these people put tenants through. It should be no problem to explain the 2 service charges.

  Business Response

  Date: 09/11/2025

  Mr. ******* complaint regarding payment processing/service fees has been reviewed. The property manager responded to Mr. ******* initial inquiry on September 5, 2025, and the regional manager provided a follow-up response on September 10, 2025. That response included a copy of Mr. ******* lease, his ledger, and a screenshot from the resident portal clearly showing that credit/debit card transactions include a service fee.
  Mr. ****** has continued to make rent payments using his debit card. As noted on the one-time payment page of the resident portal, debit and credit card transactions incur a processing/service fee. This disclosure is provided at the time of each payment before submission.
  Residents who wish to avoid this fee may use the *** payment option by entering their bank account and routing numbers in the resident portal.
  Because the fees are properly disclosed and tied directly to Mr. ******* chosen method of payment, the charges are valid and in accordance with the lease terms and resident portal policies.

  Customer Answer

  Date: 09/12/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23867935
  
  I am rejecting this response because: Like I stated this company does not honor their policies. I contacted them by phone on 9/5/25, I just looked thru my emails, they responded on Wednesday 9/10.....That's not ***** hours. I know how to count! They responded and only mentioned one service fee, THERE ARE 2 SERVICE FEES CHARGED TO MY RENT. THE 4.95 CHARGE WHEN YOU PAY WITH THE CARD, THE THERES A $3. SUM  CHARGE ON MY RENT BILL....Thats 2 charges, not 1! And I asked them to explain what these 2 charges are and for? And they refuse to explain. And I pay my bill because I do not want the extra fees that will accumulate on my bill to pay. Ruining my credit score is not an option! ***** emailed me on wed. 9/10 at 5pm., when I called them on 9/5 at 3pm.....How is that ***** hours? That 1 lie should explain how this company works!
  
  
  Regards,
  
  *** ******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/15/2025

  Thank you for following up, Mr. *******

  Regarding the initial follow up; I have attached the original response from the property manager on 9/5/2025.  Additionally, the initial inquiry came through the Resident Feedback portal for another community, ***********************************, and the Property Manager followed up with a response through that portal, screenshot attached. 

  Per the last communication with the Regional Manager you were provided with a copy of the lease and utility addendum that explain the monthly service fee of $3.70 on the account, which accompanies the monthly utility billing. The explanation for the service charged for a credit/debit card payment was also provided.  Should you not want to pay the service fee for the rent payment, please make your payment via ACH versus the debit/credit card.   There is no further explanation to offer as this is outlined in the lease agreement and the payment terms & conditions.

  Lastly, you have been offered the opportunity to terminate your lease with no penalty; please let management know where you stand with that decision and we will be happy to assist.

   

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been at this apartment for two months and this was not the apartment they had showed me when I moved in showed me a-different one. I moved in the smell of cat. Urine is so strong that is coming up into my apartment. I have complained three times the only they have done Was called the rug ** to clean the rug I told them from the start they have to go to the ladies apartment and they wont do she has four cats. The urine smell is so bad that its seeping up into my apartment and I cannot come in out of that apartment what without want to throw up. If I have anybody come to my house they are so mortified that the smell is so bad. I dont know what else to do with them and I am in lease so I need something done. Something has to be done immediately. Please help me.Sincerely, *** *******

  Business Response

  Date: 09/12/2025

  September 12, 2025
  
  Better Business Bureau
  *************************
  ********************
  
  BBB Complaint ID: ********
  Thank you for bringing to our attention this concern by our current resident, *** *******. Please note, after receiving her complaint, I immediately researched this matter. 
  Due to privacy laws and resident protections, we are unable to discuss the details of any individual residents circumstances or the specific steps being taken to address them. This does not mean that no action is occurring. Please be assured that we are actively pursuing all appropriate and legal avenues available to us.
  
  It is important to note that both hoarding and pet hoarding are considered protected conditions under fair housing laws. Because of this, resolving these situations often requires extensive and carefully managed steps to ensure we are compliant with all regulations. While this can make the process longer and more complex,it does not mean the matter is being ignored.
  
  In recognition of the concern expressed, we have offered this resident the option to transfer into another home within the community. Additionally, if that does not provide an acceptable solution, we are willing to allow a fee-free lease termination with a 30-day written notice.
  
  We genuinely appreciate Ms. *********** loyalty to our community. I am sorry that she is unhappy with her current experience, but we will continue to be available to her for any future concerns or questions, as always. 
  Our priority is to balance the rights of all residents while following the law and taking the necessary actions to reach a satisfactory resolution for all parties involved.
  
  I thank you for your assistance in this matter.
  
  Sincerely,
  
  ***** *****
  Regional Property Manager
  Morgan Properties
  

• Initial Complaint

  Date:09/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My cat passed away in June of this year, a few days after this occurred I reached out to the leasing office to get the pet rent removed from my monthly rent. They said that they would get it taken care of but never did. I have called and emailed multiple times and provided evidence of the euthanasia that has occurred. I have not been able to reach anyone that is willing to help with the situation and hate to have to relive the grief of her passing every month when I am being charged for a cat that is dead.

  Business Response

  Date: 09/08/2025

  This issue has been resolved, and the resident has received credit for the pet. 

• Initial Complaint

  Date:09/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complex is extremely overcharging with added fees to rent that aren't what they portray. It's hundreds more they demand you pay or get kicked out you call to question they are rude and say find somewhere else.

  Customer Answer

  Date: 09/12/2025

  Multiple gas and extra fees .. rent is only 1680, but im paying 1945. They are adding extra fees

  Business Response

  Date: 09/22/2025

  Per the terms of the residential lease agreement, all leaseholders are responsible for paying their own utilities. Water, sewer, gas, and hot water are collected with the monthly rent, while electricity must be billed directly through the provider, PSE&**** June 2025, management discovered that Ms. ********** PSE&G account had been switched into the ****************** business account. As a result, her electric usage was incorrectly billed to the propertys account, which then had to be applied to her rental ledger. Management promptly spoke with Ms. ********* in June and explained that she needed to contact PSE&G to place the service back into her name. At that time, she acknowledged the issue and stated she would resolve it. As of September 19, 2025, PSE&G has confirmed that the service remains under the Eastampton Gardens business account, not in Ms. ********** name. Until she contacts PSE&G to transfer the account, the charges for electricity usage will continue to accrue against her rental account, as the leaseholder is solely responsible for this service.

  We respectfully request that the BBB close this matter on the basis that the property has taken the appropriate steps and that resolution now requires action from Ms. ********* with the utility provider.
  The conversation I had with Ms. ********* in June was the only time I had spoken to her since I have started working at ****************** and at no time was I rude and told to her to find somewhere to live. 

  Customer Answer

  Date: 09/23/2025

  Please note that I didn't switch anything and this was an error done by pseg and the complex.. they are saying I did when I didn't.  And now because of their mistakes I am paying for it and being blamed

  Customer Answer

  Date: 09/23/2025

  Also please note I have switched the electricity back into my name after the error via them ..and I spoke to corporate.  Therefore I should NOT be charged moving forward as electricity is in my name!

• Initial Complaint

  Date:08/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of My vehicles was towed from the property that clearly states it was on my lease. and to prove it the young lady in the office pulled up my information and surely show that the car was on my lease and they are refusing to refund what I spent to retrieve it. which I feel is owed to their incompetence in the front office.The other problems I've had since moving in, my refrigerator has been leaking and the only come over to adjust the temperature but food still freezing, stove caught fire again rigged it and know 'm afraid to use it and dishwasher leaks when in use. But I'm paying 1330 for use appliances that don't work. so shame on your staff and owners of the property.

  Business Response

  Date: 09/02/2025

  Hello,
  
  I wanted to follow up regarding the concerns of ******* Hallback 
  
  Vehicle Towing:
  Per the signed lease agreement, all residents are required to display a valid parking permit when parking on the property. We also have clear signage throughout the community indicating both resident permit and guest parking areas. Additionally, we recently sent out a reminder email to ensure everyone was aware of this requirement. Unfortunately, because your vehicle did not have the proper permit at the time, we are unable to reverse or reimburse the towing.
  
  Maintenance Requests:
  Regarding your maintenance concerns, our records do not show any recent requests for your refrigerator. The last work order we have on file for your home is dated November 11, 2024. For your stove, the most recent request was on March 27, 2025, and for your garbage disposal, the last request was on April 8, 2025.
  
  If there are continuing issues with any of these items, a new work order must be submitted or contact the leasing office at your earliest convenience so we can assist you promptly.

• Initial Complaint

  Date:08/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved Aug 2nd after being rescheduled from 3rd because their office is closed Sunday. We arrived to find it was the incorrect layout and hadn't been fully cleaned. We specifically asked and were told it was going to be the waterway layout. We wanted this unit bc of our needs and lifestyle, which we talked about with them. Our current layout does not exist on their website. The dryer was so full of lint that the filter couldnt close. The k*** on closet door was missing. The tubs had soap scum and hair in them. The dishwasher was also broken and non-operational for 4-5 days. Two bedroom doors do not close unless we lift them. It also takes more from the ac unit to cool down our bedroom as it has to travel further due to the layout. This was part of the reason we chose the waterway layout.We asked for some form of compensation as we do not want to pay to move again as well as the work of repacking. We were offered another waterway, but said wed have to wait a month for an opening and by that time, seems pointless. We asked for settlement in proportion to the failings on their end and the only thing offered was a one-time $100 credit that would barely covers any costs/fees We had a verbal lease agreement evidenced by email that goes around the statute of frauds and applies doctrine of partial performance, as we paid only understanding we would receive a waterway layout. This also applies promissory estoppel as we paid a moving service that cannot be refunded. If we move, we need 1st months rent refunded, as well as moving costs covered if settlement is not reached.I have also added parts of emails showing their own confusion on the layout. Additionally, the multiple leases that had to be sent due to have to necessary revisions caused by move in date change, are here.They stated they could not offer more than $100 yet reduced our rent back to the original amount after application discrepancies.

  Business Response

  Date: 08/27/2025

  To whom it may concern, 

  First and foremost, we sincerely regret that the residents move-in experience did not meet expectations. It is always our goal to ensure every resident receives a clean, functional, and accurately represented home. We take these concerns seriously and have conducted an internal review to better understand the situation and respond accordingly.

  
  The resident initially expressed interest in the Waterway floor plan, and we acknowledge there may have been a misunderstanding regarding the specific dimensions of the closets and bedroom spaces in the unit assigned. While some homes may contain minor layout variations, we understand the importance of accurate information, especially when it affects a residents comfort and lifestyle needs.
  When informed of the discrepancy, we offered the resident the opportunity to transfer to a confirmed Waterway layout as soon as one became available. The resident declined this option due to the waiting period involved, which we respect.  The resident was also offered the option of terminating the lease with no termination fee. We do, however,regret that we were unable to resolve the layout concern to their satisfaction at that time.

  
  Upon move-in, the resident reported several concerns regarding the condition of the unit, including tub cleanliness, a malfunctioning bedroom blind, a non-operational dishwasher, and dissatisfaction with the carpet which had been newly installed prior to occupancy.  Once notified, our maintenance team promptly addressed the dishwasher and bedroom blind. Additional concerns, including excessive dryer lint, a missing closet ****, and interior doors not closing properly, were not previously reported but have since been entered as new work orders and are scheduled for completion.  We acknowledge that these issues should not have been present at move-in. In response, we have implemented enhanced quality assurance measures to improve the thoroughness of our pre-move-in inspections. Any remaining concerns will continue to be prioritized as they are brought to our attention.

  To acknowledge the inconvenience, we offered a one-time $100 rent credit,consistent with our policies in such situations. The resident has communicated that this amount is not sufficient. While we are limited in our ability to provide financial compensation beyond lease terms, we have remained in open communication and have made alternative accommodations available, including the option to transfer units. In an attempt to make our new resident whole we will be adding an additional $250.00 maintenance credit along with the option to choose an apartment upgrade such as new appliances or ceiling fan and lighting upgrades throughout the home.

  
  The resident also referenced a verbal lease agreement and legal concepts such as partial performance and promissory estoppel. We want to clarify that all lease agreements within our community are executed in writing and signed by both parties. While we understand that verbal discussions may have led to expectations, the executed lease does not include a clause guaranteeing a specific layout such as the "Waterway."
  We remain committed to working with the resident in good faith and are open to continued dialogue. Our goal is always to find a reasonable resolution within the framework of the lease agreement. We also continue to take steps to improve internal communication and the overall move-in process for future residents.
  

  Best Regards, 

  ******** Stecik 

  Regional Manager 

  Morgan Properties 

• Initial Complaint

  Date:08/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title:Improper Withholding of Security Deposit and Inaccurate Charges ******************************************************************* Complaint Summary:Im filing this complaint against Morgan Properties for improperly withholding a portion of my $1,095 security deposit after I moved out of *********************************, on July 27, 2025.Per NYS law, landlords must provide a timely, itemized list of deductions. On July 30, I was told my final statement was available in the resident portal. It showed a $0 return with vague references to "damages" and no breakdown or documentation.After I raised concerns, the portal was quietly updated without notice, and I received a revised itemized list by mail on August 6, reflecting a refund of $105.17. The mailed Final Calculation of Charges includes inconsistent dates, charges not in the portal, and duplicate utility charges for June 2025 that had already been paid. I emailed Property Manager ******* *** for clarification but received no response.Charges appear inflated and unsupported for example:$85 for stove cleaning (routine use)$75 for blinds (3 blinds, no receipts, regular mini blinds that cost $6 to $8 at the store)No vendor invoices or valid documentation were provided. This process lacked transparency and violates NY General Obligations Law 7-108.Desired Resolution:I request a refund of the remaining $989.83 and a formal response addressing:Billing discrepancies and charge inconsistencies Duplicate utility charges Lack of documentation for deductions If unresolved, I will pursue legal action in Small Claims Court and file complaints with the NY Attorney General and ****.

  Business Response

  Date: 08/29/2025

  Please see the attached paperwork from the move out inspection, balance on ledger of *************************************************************** Townhomes. 

  ***** ********* and ******* ******* moved out 7/27/2025, Myself and maintenance techs *** and Ab, did the walk thru on 7/29/2025. We then took pictures of all the damage(which are attached to the file) and cost were accessed. There was a balance on the ledger from 3/21/2025 of $316.40 for the cost of replacing their neighbors(469R) front door that her son(non-resident) had kicked in and ***** ********* told myself and the ************** she would pay for.  There was also a final water, sewer and trash bill thru 7/27/2025 added to the ledger at move out that was not paid. There was an amount of unpaid balances as of 7/27/2025 on their ledger.

  I did not charge the $100.00 cost to have the carpet cleaned to see if stains would come out, I did not charge for food splatters on the wall behind the stove that had to be cleaned before we could paint.

  Please feel free to cntact me with any questions,

  ******* ***, Community Manager with Morgan Properties

  ************.

  Business Response

  Date: 08/29/2025

  I mailed the answer to this complaint on 8/22/2025 to BBB *****************************************************************************************************************************.

  Customer Answer

  Date: 09/10/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23749387
  
  I am rejecting this response because: Thank you for providing a response. However, I do not agree with the resolution. The handling of my security deposit was not completed in accordance with state landlord-tenant laws. Additionally, the documents that the property manager submitted to the BBB are not the same as the documents I was provided directly, and they do not accurately reflect what I received. I have already submitted evidence and sent multiple formal demand letters directly to the business, but the matter remains unresolved. At this point, I will be pursuing this issue through the appropriate legal channels.
  
  
  Regards,
  
  ***** *********