Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Morgan Properties has 388 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Morgan Properties

  227 Washington St Conshohocken, PA 19428-2086

• 

  Morgan Properties

  8246 Church Ln Windsor Mill, MD 21244-3208

• 

  Morgan Properties

  3000 Wallford Dr Baltimore, MD 21222-2611

• 

  Morgan Properties

  8034 Greenleaf Terrance Glen Burnie, MD 21061

• 

  Morgan Properties (Corporate Office)

  1 Bonrock Ct Towson, MD 21204-2401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good evening I moved in on 6/2022 , Upon moving I. The unit had a smoke smell that I was advise was resolved before I moved in however it wasn’t and Karen (PM ) advise me of options stating that she can request to have the lease broke fee waived or possible I could move to a different unit however that was 48 hours before she was due to go out for maternity leave sooo they say she went out has the day the baby was born and from that point no one else was able to resolve the matter fast foward then the a/c went out that was a ordeal I was without air for 3 weeks and a high electric bill with no compensate for it’s been a lot just being here has cost me from time off work and the back and foward to get issue resolve things that were listed on my move in list with picture never fixed / work order completed and not resolved even with the ac unit they advise that the heat would have to be hooked up later that was in August and they didn’t get the heat hoooked up till Oct after I out in another work order and it was a strong gas smell I was advise that was because the unit was new however after 3 weeks of the heat being on I found myself very ill and had a inspection done thru BGE on 10/12/22 to found out my apt 3 and apt 2 has a gas leak i have the paperwork that was left in my door on that date since then no one has been out to repair the gas leak so my heat is inoperable and I don’t trust maintenance to fix the issue I have several work order advising of a Gas smell that has been dismissed several time with the maintenance men having come out maintenance was call to the home due to Corban monoxide meter going off they stated it just need a battery fast foward to this week my stove went completely out need a igintaor however I have put in several request about the stove same week my kitchen flood and now I’m in the home without a washer and dryer and no heat maintenance man came out 11/10 at 930 pm after the 3rd call he was here till 1130pm and was advise he will return the next day 11/11 not sure what time again I has unable to use the kitchen he return 11/11 around noon and left at 530pm however he was in and out dealing with other work orders he left at about 0530 pm to advise to issue was still not resolve and I will be without a washer and a dryer until Monday also stated he didn’t find anything in my drain however it could be coming from the apartment above he wasn’t sure everything I’m writing I have photos and work orders to prove at this point II wishing to have this lease void with No penalty I care about my credit I pay my rent every month and I can’t afford to stay here and I don’t feel nor do I have confidence in Morgan property this has been a true nightmare it’s truly my health concern and safety in the apartment gas is nothing to take lightly and it was been. I’m willing to seek legal counsel however I want to start with the regional manger first all I requesting is my lease be voided effective immediately and my deposit be return . .Moving is strenuous and costly also my job is very demanding hence why I was able to do a walk through of the actual unit before leasing the days I was available I was advise contractors were still trying to get the smoke smell out and they would let me know I believe on the Wednesday before I move they advise I could come view the unit however I was unable to and at that point I had already given notice and I had to move hence I was catch 20/20 however I recognize Morgan properties name as being a up standing management company also from the customer service credo that’s what I expect upon moving in I spent over 300.00 to get the smell out the home and if you go back in my records I did notify the office via work order also the first week my ac went out I’m praying you do the research on this apartment and go thru the request and I can forward photo it more however those are the biggest concern the apartment was even up to standard again I just want this lease voice and my deposit rental and be done with Morgan properties at this point . I don’t wanna go back and foward any more it’s time consuming and has really not been the ideal renters expections at this point I do not wish to deal with anyone other then the Regional manager regarding this matter my lease it to be up 4/17 I went into the office on 12-1 regrading my concern to have the lease break fee of 1545.09 waive this request was originally made on 11/12/22 after my heat was shut off by BGE due to a gas leak in the home I receive a respond back on 11/15 that the property manager would be in touch and there were sending maintenance to fix the issue maintenance never called nor did the property manger reach back I and follow up multiple time I even contacted the regional property manger at corporate which she has not returned calls to avoid any Nelson on my credit I felt my only option was to pay the lease break fee on 12/1 plus I was advise if the regional manager gets involved my 30 days would not be up till the end of December meaning I would pay 3090.00 plus 80.00 in utilities however the regional manger never return my calls and I’m not Ablevyo get taking off and being give the running around so I paid 1545 lease break fee and 785.00 on 12/1 2370.00 however I’m moving because of the gas leak and the harassment and the luring from the rental office but they are able to hold a lease over my head but not address concerns or get back to tenants to resolve serious matters in a timely fashion I

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began living at ************************* (owned by Morgan Properties) in Alexandria, VA in July of 2021. I signed a year long lease that was set to expire June of 2022. From the very first day, I experienced roaches. I attempted to have this resolved by requesting a pest control service to come in. They claimed they were "working on scheduling" and sent one in over a month later. I withheld rent up until a pest service was sent in, then paid. During this time, my apartment flooded multiple times and my carpeted living room floor was sopping wet. I did not pursue anything when the rain soaked the floor, but when the floor became soaked due to a malfunctioning HVAC I called emergency maintenance- maintenance corrected the HVAC but did nothing to fix the carpeting. A few week slater, the washer (I shared a wall with the laundry room of the building) malfunctioned and AGAIN, my carpets soaked. At this point, my TV stand, sofa and dog bed were destroyed. Shortly after, I began seeing mice in my apartment. I documented all of this and notified them that I had asthma and a dog, which placed me at increased risk. They made no attempt to fix the problem (I've attached video evidence of the exploded washing machine, and how their fix was to duck tape the door shut), so I gave 30 day notice under Virginia law for hazardous living conditions and moved out in December. Since then, they have claimed that I owe December-June's rent because they were not aware I had moved out. This amount totals $6,724. I would like this amount to be removed from my credit, and for Morgan Properties to cease contact with me. 

  Business Response

  Date: 12/13/2022

  Good day, BBB
  Please note that ** ****************** off that you received a copy of your Lease Agreement & Addendum. She acknowledged that she read & understood their terms & expressed the applicable laws of your state. As per the terms of ******************** lease, county regulations, and state's applicable landlord-tenant laws. Per Virginia's law, withholding rent is not a remedy afforded to the tenant. Per the applicable laws a tenant may bring a copy of their written notice and the next months rent to the General District Court and file a Tenants Assertation. They may only proceed with this remedy if the following are complied with:

  1. The tenant must be current on rent payments. 2. The tenant provided the landlord with the notice of the issue. 3. The landlord failed to rectify the issue within a reasonable time.

  After reviewing ******************* Work Order Requests via her online ********** account portal. As per her agreed upon Lease that {37)NOTICES. All notices given under this Lease must be in writing... unless otherwise required by law a acceptable notice are:  (a) ...email..., (b) personal delivery..., or (c) U.S. certified mail, return receipt...} MP would also accept a notice sent via her online **********  portal They were all completed in a timely manner as shown per the screenshot of her account portal attachment. Yes there were times that a third-party contractor/pesticide business was involved and MP had to work within their scheduling. But still feel in accordance with VA's state applicable landlord-tenant laws. 

  All of ******************** charges have been reviewed with the property manager and were confirmed valid. MP stands by the charges on **. *************;account under the agreed terms of her lease. And has executed our rights to seek further collection actions as per all applicable laws. **. *************;account has been forwarded to, an outside collection agency after her outstanding balance due date expired in April 2022. To have her account satisfied from her outstanding balance & to be Discharged from any and all liability arising from her lease. *************** may use her online ********** portal to make her payment if one was created before she vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. She may fax it to the number below, and the transaction will be run manually for her. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to her e-mail address provided on the credit card authorization form. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ******* ******* for 2 year and experienced continous problems the entire time. One of them being the company ***** *** that was contracted by Wexford came into our apartment while we were not home and moved all of our belongings in our kitchen and broke items. This was May 2021 and still do not have a resolution. ******* was supposably working on it with ***** *** but would avoid every time I followed up. We finally had enough stress from living there and moved out. They are keeping our deposit for repair charges of items listed on our move in inspection. One of the items is $200 to repair a countertop that I emailed a photo of to the leasing manager when we moved in. We moved in November 16 and I emailed the photo December 7 which I had been speaking with the leasing manager about and he asked me to email it in so it could be on file for move out. They will not honor this, nor the items that are clearly listed on my move in inspection. They are holding my money and need to send a check for the corrected items. We were caused so much distress while living there, we just want to finally be free from this nightmare but they do not care for their residents at all. I want to add that I called the "district manager" multiple times and left messages throughout our time there and she didn't return any phone calls.

• Initial Complaint

  Date:11/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey I’ve been complaining since July of 2020 of the breaking and entering of my car and other cars for a good min. I even had to call the police out cause guys had guns but my biggest problem is I’ve been trying to get in touch with the office to give them my 60 day notice since May of 2022 and I couldn’t talk to nobody nor see because they was never there and now they charging me over $2,000 that I don’t think I should have to pay. They took my $300 deposit and I should have to pay the rest for July bill. Nobody won’t talk to me and when I go up there nobody is still there. This is not professional at all. Somebody needs to call me ASAP

  Business Response

  Date: 12/06/2022

  Hello,

  I am the current Property Manager here at ***************** and I will like to contact you to discuss your balance and any questions or concerns that you may have that you were not given an opportunity to discuss while you resided here and after you had vacated. 

  If you could contact the leasing office to discuss your complaint in detail to come to a resolution it would be greatly appreciated.

  Thank You, 

  Customer Answer

  Date: 12/08/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:11/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My biggest a scariest concern is maintenance will let themselves in with out my permission or any heads-up. Also, Recently money has gone missing from my place. I'm constantly afraid that someone will bust in my place unknowst to me. I have never lived in any place where maintenance is allowed to jist let themselves in my place. What most upsetting is I have told management that I would like notice and this keeps happening. Little increments of money has gone missing and I was unaware that they'd been letting themselves in my place. I need help.

  Business Response

  Date: 12/06/2022

  The resident is referring to our bi-annual filter changes. She was notified that we would be coming to her apartment on November 29th, but due to a misunderstanding with the maintenance department, her inspection was done the week prior. Her adult son was home at the time our maintenance team did her filter change. Apparently he never mentioned to his mother that maintenance had come out to complete the filter change so when the 29th came and maintenance didn't arrive she called the office to find out why. The office explained that maintenance had been out the week prior and the resident became very upset saying we hadn't given her proper notice. The office staff member she spoke with admitted she was correct, that our maintenance team should not have gone in on the day they did and profusely apologized to ************ repeatedly. ************ continued to be upset but after a lengthy conversation with the office team member the discussion ended on a friendly note. ************ did mention money being missing during the phone call, but it was during a heated part of the discussion and the office team member was not able to get into the details with the resident. ************ has never before mentioned that money has gone missing from her apartment and again, her adult son, who is a lease holder, was home at the time that maintenance was in their apartment. The property does not use master keys. We use a system called Key Track. All apartment keys are locked in the Key Track system and can only be accessed with a team member logging out the key. They need either their fingerprint or password to log into the Key Track system to get the key out. So anytime someone has taken a key out for **************** apartment, there is a record of when it was taken out and returned and who took the key. All other times that maintenance has entered **************** apartment she has been given as least 48 hours notice barring any emergencies as is our policy. She has been upset in the past when maintenance has unlocked her door when she is home, but these were times when she was notified that someone from our maintenance team would be coming out that day and she did not open the door after repeated knocking and did not answer the phone when the office called to say maintenance was at her door. The leasing office would be happy to discuss **************** concerns regarding missing money with her or with a police agency should she choose to contact one. She is correct that maintenance entered her apartment on the one occasion when 48 hours notice was not given but that is the only time it has happened since ************ took possession of her apartment and maintenance was there with the other lease holder the entire time they were completing the filter change. Thank you.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at Morgan Properties for a very short time (2/22-7/22). In my time there I was lied to (they lied about certain things they would fix in my appartment to get me to sign a lease then didn't complete them), maintenence requests took forever to complete (some never were completed), my car was vandalized, my HVAC unit leaked and flooded my appartment on 4 seperate occasions (one was from my washer when they did maintence and didn't put something back right) and they did not completely dry my appartment causing mold to grow and made me very sick which they ignored, and they are now saying I owe money and turned my information over to a debt collector. I have sent countless documents proving I do not owe them any money (they are trying to charge me for months I was not even in the appartment) yet they still handed my information to a debt collector. When the mold issue first arose I was belittled by corporate as well as local office managers. I never missed a payment nor was I late. I left the appartment in perfect condition yet they still kept my security deposit. I am attaching the debt they say I owe as well as recipts showing where I paid the rent as well as my new lease proving I was not in the appartment for the months they are charging for. The reason I did not pay the termination fee is because I was FORCED to leave due to health conditions. I have a mold test that was completed as well as a doctor note telling me to vacate the appartment. I cannot express how angry and disgusted I am with Morgan Properties. I want my information removed from the debt collector before this affects my credit and to NEVER hear from Morgan Properties or their associates EVER again. Thank you for your help. I truly pray this place gets closed down one day.

  Business Response

  Date: 11/29/2022

  Good day, BBB.

  Please be advised that **. **** was advised on multiple times that per the terms of your lease Buyout Agreement (attached) the buyout fee needed to be paid on the same day you executed the buy out option. The fee was not paid leaving you rent responsible until 10/2/2022. Also, that per her Utility Addendum, Morgan Properties was not your utility service provider, that was ****************************.  Moreover, as they have always invoiced their charges two (2) months in arrears. Her ledger also shows that on Aug 11th a partial payment from chk# ********** in the Amount of $50.85 was received. Then on 10/16 a partial payment made via her online account portal in the amount of $52.41 was received, leaving the current balance of $1,712.90. 

  As a friendly reminder that MP filed & was awarded a Warrant of Restitution from the Macon-Bibb County, District Court for nonpayment. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & to your Rental History reports as required by all applicable laws. Morgan Properties has a third-party debt collection agency that was also given your account. They would have furnished or have scheduled to furnish your information on our behalf to ********, *******, and ********** as well. They are current seeking to take further collection action as per all applicable laws in the state of GA.
  

  For **. **** have her account satisfied of her outstanding balance & to be Discharged from any and all liability arising from this lease. She may use her online resident portal to make her payment if one was created before you vacated? Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you.There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  **************************************************************************************************************

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted my maintenance person at the apartment complex for over 8 times and I still do not have any heat. Its an icebox when I wake up in the morning. I emailed the property manager and complained to their headquarters to no resolution.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to moving in me and my fianc asked the property ******** ***** in Harrisburg Pa to see the unit upon moving in and the property employee that was attending us his name was Joe his attitude was really nice once we first went to apply and after we applied it went downhill. So they never let us see the unit before moving in because they weren’t done with it. And then they failed to send us the welcome letter after we made all of our payments for the property and on the move in date they called us an hour before we were moving in to tell us about information that they needed about documents. Our move in date was November 11th and it is November 14th and they have not given us our mailbox keys. The one that we received was cut wrong and I went into the office and spoke to Joe that I needed my mailbox key because I was waiting on important medical documents that needed my attention and it was time sensitive and he said to put in a maintenance request for it. I asked him how long it would take and he said he wouldn’t know that they are completed in order that they are received.

  Business Response

  Date: 11/28/2022

  Good Morning ********,

  Thank you for letting us know about your concerns. I am sorry if the move-in process did not go as planned, but please know you can always reach out to our office directly with any questions/concerns/complaints and we will address them directly.

  Regarding your concern with not receiving the welcome letter, I see *** sent it out via email on 9/15 and on 11/9. If you did not receive these emails, please check your spam folders/ensure the address provided to our office is correct. The email addresses we received for you were " *********************" and "**************************".

  I do see that there was an issue with your mailbox keys, and sincerely apologize for this inconvenience. It looks like the request was put in on November 14th and the new keys were delivered to you on the 14th, but if there is still an issue, please contact me directly so we can get this taken care of for you.

  Again, if there are ever any questions/comments/concerns/complaints, please reach out to our office directly so we can address in a timely manner for you.

  Sincerely,

  Kelly V*************

  Property Manager

  ************

  [email protected]