Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am living in compound more than 8 years without any problems.Since more than 5 months I had two maintenance problems 1- Ventilator at bathroom draw air inside bathroom ,the exhaust passage is closed so it circulate wet air inside bathroom so the apartment is humid and affect my wife (she got allergy from mold and humidity) .Maintenance advise to leave door open when anyone have shower . 2- Toilet flooding each week after washer installing , the drain pipe need clean to cover the flow of water, This type of toilet flooding is dangerous so disinfectant and cleaner was are all time. 3- I met manager at leasing office many times with emails ,and I sent many maintenance requests but nothing happen , I feel that no one take care about those two problems. I have photos, videos ,emails .

  Business Response

  Date: 10/11/2022

  Thank you for reaching out to us for more information. The resident reported issues with the bathroom exhaust fan 1st on June 6th 2022 and our maintenance team responded within 24 hours and replaced the fan motor. On June 16th resident placed another work request for the same fan and on June 17th our maintenance went to inspect and found no issues. Again, on July 14th resident placed another request for the fan, when the technician went to service resident was requesting a different type of fan, complaining that the fan is not drying the water that gets on the floor after showering. The technician explained to the resident that there is excess water on the floor because the residents are not using a shower curtain liner to prevent water from getting outside the tub when bathing. Resident were advise to get a shower liner to prevent this from happening, they did. Then on July 15th 2022 the resident reported a toilet overflow of "soapy water" the technician reported that this sort of thing can happen if residents are using the incorrect or too much laundry soap for the washing machines, resident was informed of this and notification reminders sent to the community/neighboring apartments. On August 16th resident placed a request once more for the bathroom fan to be replaced, even though there was nothing wrong with it management decided to replace both the exhaust fan motor (for a 2nd time) and replaced the cover the very next day. At this time there are no pending work requests open for this resident. There have been no further toilet overflows reported by resident and we even replaced the bathroom flooring because of residents concerns with mildew build up on the floor. All work order records attached for referencing. We can follow up again to ensure satisfaction of services. Thank you - Teresa B****, Sr. Property Manager

• Initial Complaint

  Date:09/28/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To begin with, On May 13, 2020 I signed an lease online with Morgan Properties. It was during Covid-19 pandemic. I paid $2,000 plus ,moving fees to travel from Baltimore, Md to Philadelphia, PA. I did not know the apartment still needed work. To my surprise the heating or A/C didnot work, washer/dryer didnot work, chipped paint everywhere. Baseboards for heating falling apart, closet doors would not shut, things hangs from ceiling. Basically the apartment looked nothing like it did online. Back door to apartment wouldn't lock. I never received any money back. This situation has never sat well with me. I didnt even get an apology for wasting my time and money. I moved to PA to start nursing school and purse an new life. Unfortunately, I was taken advantage of. Morgan Property is a BIG name and I trusted the apartment would look like it did online. I have pics and videos. I would've never moved from an apartment to PA if I knew it was unlivable. I felt so uncomfortable. I did not know if I could do anything. I called to speak with property manager and she said no refund because I signed the lease but it was FALSE ADVERTISEMENT.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a former resident of ******* Apartments, I lived there for 13 months and paid all bills ahead of time, from rent to other charges that were not explained. Before I came in, I place a $500 deposit which is supposed to be refunded back to me at the end of my lease if I don't owe or have not damaged any property. I moved out of the complex on May 20th 2022 (4 months ago) but haven't received my deposit. I have called them countless times and visited their office too but on all occasions they keep saying they have reached out to corporate and I will get my money in two weeks. The same thing has been said to me 8 times, worthy of note is the fact that I have updated my address with them at least 5 times. The last time I reached out to them, they said I will get my money on or before Tuesday 27 Sept 2022 but nothing happened. I will like ******* Apartments to pay me my full refund with interest within the next 24 hours.

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After officially agreeing to become a resident I was told I could move in on August 21st, then the move in date was pushed to the 26th because the leasing office was waiting for permits and inspections to be passed. I asked for a later date (the 29th) and was denied stating that the rental price will increase. On the 26th I officially signed the lease and was told the apartment is ready for me to move in. Since I have moved in, there has been nothing but stress. The smoke detector was not installed, a nail was dangerously sticking out of the wall, there IS still (currently) a leaky spout from the shower, the advertised "brand new" fridge broke, the chain from the ceiling fan broke. After numerous emails and calls most of the maintenance issues have been addressed. One of the biggest issues (which is STILL a current issue) is the fact that I don't have internet. I have to work from home sometimes and I have had to turn down job opportunities. What was advertised as a cable/internet ready apartment was a complete lie. *******'s tech team notified me that my apartment cannot connect to their router because there was a fire in my building and the wires were cut. ( The same apartment with no smoke detector installed on my move in date.) After weeks of waiting, I was told to contact *******, who also told me my apartment is not cable/internet ready. Finally comcast was able to install wires and hopefully tomorrow they will install the internet. After no longer receiving responses to my calls and emails( from my leasing senior manager) I asked to speak to the property manager (Angela), who was not aware of any issues occurring. I explained the issues and was told that emails will be read and a solution will be provided. That was a week ago. NOTHING has happened. I don't think any human being deserves to be treated this way. I feel like I was sold an apartment that was not ready to be moved in. Please help me come to a resolution because I cannot take it anymore.

  Business Response

  Date: 10/24/2022

  To whom it may concern,

  Unfortunately, there was in fact a delay on getting the occupancy certification for this building which resulted in having to push the move-in dates for about a week. However, we did honor all the original pricing for the extended period. The difference in pricing was not due to the move-in dates change, as it was due to **************** changing the originally selected apartment a day after the application was submitted (each apartment is priced differently according to its individual amenities). The applicant saw the actual apartment prior to applying and taking possession. After move-in, a move-in checklist was turned in to us as of September 6, 2022, and all the items listed for repairs were addressed within 48hrs (work order attached).

  The day this complaint was received, we immediately tried to reach the resident and have been trying unsuccessfully for days until we just heard back this weekend, October 22nd. Per her email, **************** is still complaining about the shower faucet dripping water (which was already replaced as of 9/8/22 and is properly working per the technician on follow up work orders). We have requested the resident for a meeting in the apartment with the Maintenance Supervisor and the Property Manager so we can see and address her concern.
  

  With regards to the cable/internet, we were able to confirm with Xfinity that **************** does have an active account as of September 28,2022. Unfortunately, a credit is not feasible as the cable provider was previously contacted to rewire the building after construction and they had some technical difficulties that were only noted once the resident attempted to get service. Aside from the cable, as of the time **************** took possession of the apartment, it was fully operational and in livable conditions (freshly painted, new appliances, new carpet, and flooring).
  

  As of the time of this response, we are still awaiting to hear back from the resident with regards to her concern about the tub faucet dripping water.
  

  Best Regards,
  

  Karind B************
  Property Manager
  *********************** Apartments

• Initial Complaint

  Date:09/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clearly from all the complaints on BBB and ****** this property has a serious mouse issue. I've moved into this property on June 21st, 2022 and have nothing but complaints. Every single weekend there is loud music going from 6pm to 3am the next morning. There is a clause in the lease that states you are not to have loud noise such as television, music etc that would disturb your neighbors. I am also dealing with a mice issue that isn't going away. We have tried pest control and laid traps but the mice issue is still here. The pest control company they are using does not show up. They were scheduled to come in the past and never showed up. I have my email communication with the property manager on that. They were supposed to come out today 9/27/2022 and again didn't show up. Now the regional property manager is telling me I could pay two months break lease fee and move out. I asked her why should I have to pay a fee for situation out of my control. She told me there we noise complaints against me. I asked her if there were noise complaints against me why wasn't I notified to correct the behavior. I then asked her what was the complaints so I can make notes. She then proceeded to say banging on the ceiling impossible since I live on the top floor. She the changed and said stomping on the floor. I told her I work from home so majority of my time I am sitting behind my desk on a work call or working. I may have had some noise because I finally finished unpacking my place and but I am not a heavy walker to be stomping. She then offer to transfer apartments and they could continue to treat my apartment. If pest control is not showing up how is that of any help. If I transfer to another apartment with the same issue then what. I have seen protest last year where residents have protested about the living conditions at this property and the issue is still here. My voice will be heard about Morgan Properties and I will not stop until I get a desirable resolution.

  Business Response

  Date: 10/17/2022

  Property manager and Regional have conferenced with **************. We have come to an agreement to let her out of the lease at no penalty.