Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

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  Morgan Properties

  250 S Burnt Mill Rd Voorhees, NJ 08043-1171

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  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

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  Morgan Properties

  480 Country Dr Apt A Dover, DE 19901-4752

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  Morgan Properties

  1 Cranbury Cir E Brunswick, NJ 08816-5131

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th, 24 days ago, I made the first of 4 emergency maintenance requests for having no air conditioning in my unit. Twenty four days later, I have sent several emails and texts explaining the situation and all that the management did was to provide me with a portable unit that was not able to circulate air properly. I was told to run the air on " fan" to circulate air. Since there was no air coming out of the vents, running the air conditioner did not help. Additionally, we were in the middle of a heat wave through most of this time with heat index values reaching over 110 degrees. At times, the apartment would get to 90 degrees in the day. The thermostat read in the mid to upper 80s most days. I discussed my concerns with the manager in person and was told that since the part is under warranty, they were waiting for it to be shipped. She stated that it was being shipped and would arrive soon. This was 10 days ago. I asked for fans, staying in another apartment until the unit is fixed, more portable units to circulate air but nothing was done. According to the law in our state, they must keep the A/C in safe working conditions if they provided it and they have 14 days to start repairs. All they have done in the 24 days is to take the top off the unit which is now showing wires coming out. It seems to me that the bottom line is more important than the health of tenants. They could have ordered the part and got reimbursed later since the air conditioner broke during a heat wave. I don't think I should be paying the full amount of rent for that month since I was under the expectation that the apartment would be habitable during this time.

  Business Response

  Date: 08/12/2025

  We apologize for any inconvenience the resident has experienced. The replacement part for the condenser has been ordered and is expected to arrive this week. Unfortunately, the part was on back order, which caused an unavoidable delay.
  
  
  In the meantime, we placed a portable air conditioning unit in the home to provide cooling until the permanent repair could be made. Last weeks outdoor temperatures were at seasonal lows, which helped maintain a comfortable environment. We also provided guidance to keep the fan on so the portable unit could circulate cool air effectively, but noted it was turned off at one point, limiting its performance.
  
  
  The residents comfort remains a priority, and as soon as the ordered part arrives, our team will promptly replace the condenser to restore full ************* We appreciate her patience and understanding as we work to complete the repair.
  
  

  Customer Answer

  Date: 08/24/2025

  The air conditioner still has not been fixed, I have not been given any relief in regards to fans, another portable unit, or staying elsewhere. The landlord has denied my requests though assured me on Thursday (after 5 weeks with no air) that the part has been ordered and will be arriving soon. The unit will need to be replaced and it will be installed within the next day. That was 3 days ago. In the meantime. The temperatures in my bedroom reach nearly 90 degrees in the day. The law in our state indicates that they have 14 days to begin repairs yet they haven't even started. 

• Initial Complaint

  Date:07/01/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I moved into The Pointe at ******** (managed by Morgan Properties) in March 2025.Since moving in, we have experienced multiple serious issues, including:Cockroach infestations in our apartment.A broken dishwasher that took three weeks to be replaced.Maintenance staff left oil and dirt stains in our home while servicing the washer and ******** took four days before the mess was ********** June, a contractor (******* Glazing) working in our building splattered white paint on our vehicle.I requested security footage, but was told by Property Manager ******* ****** that the camera was blocked by a tree and no footage was available.I asked for written confirmation or documentation showing ******* Glazing was on-site.******* initially said she would provide it, but later stated she was unable to provide any documentation or proof.I emailed her on June 8 and followed up multiple times with no response for over two weeks. I have screenshots of all **************** a result, weve been left to pay for the vehicle damage ourselves, with no support or accountability from the property.The units are outdated, and given the price point, the conditions are unacceptable.Weve also spoken to other residents experiencing mold and pest problems in their ******** seeking formal accountability from Morgan Properties for:A written statement confirming ******* Glazing was on-site.An explanation for the lack of camera footage.A resolution or assistance regarding the vehicle damage.

  Business Response

  Date: 07/02/2025

  Mrs. ******* ***** first contacted the leasing office on Saturday, June 7, 2025, to report seeing a cockroach in the bedroom. She was informed that pest control services were scheduled for Wednesday, June 18, 2025. Pest control later confirmed that no infestation was detected during their visit.
  The resident also reported an issue with the dishwasher on Monday, March 31, 2025, indicating that it was not operating properly. A new dishwasher was installed on Tuesday, April 10, 2025, resolving the concern.
  On Tuesday, March 27, 2025, Mrs. ***** reported a problem with the dryer vent. The dryer was repaired on Friday, April 4, 2025. During the repair process, a stain was accidentally left on the carpet. The resident was informed on Saturday, April 5, 2025, that a contractor was scheduled to clean the carpet the following Monday.
  In June 2025, Mrs. ***** reported discovering paint splatter on her vehicle and submitted photographs showing the damage. As a courtesy, I informed her that we would review the security camera footage to determine whether any evidence of the incident could be found. However, upon reviewing the footage, the cameras view of the vehicle was obstructed by a tree branch, and therefore no footage of the vehicle was available.
  I provided Mrs. ***** with the name of the contractor, ******* Glazing, as they were performing work on the building on the date, she believed the damage occurred. Mrs. ***** and I continued to communicate regarding the issue, and I explained that, unfortunately, we do not have any documentation or visual evidence to confirm how the damage to her vehicle occurred.  Should you have any questions or concerns please contact the office.

   

  Sincerely,

  ******* ******

   

  
  

  Customer Answer

  Date: 07/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23544933
  
  I am rejecting this response because:
  
  Thank you for the response from The Pointe at ******** and property manager ******* ******. While I appreciate the acknowledgment of my complaints, I must respectfully clarify and express continued concern regarding the lack of accountability and transparency from both the apartment management and Morgan Properties.
  
  
  
  
  
  
  
  
  Key Issues:
  
  
  
  
  Vehicle Damage by Contractor (******* Glazing):
  My vehicle was damaged by white paint splatter while parked legally on the property during the time ******* Glazing was working in our building. I reached out to management requesting official documentation to support my insurance claim with GEICO.
  On June 18, ******* ****** responded:
  Please allow me to research the documents I can provide and ensure that the dates are reflected on the documents.
  Later that same day, she sent a brief message stating that ******* Glazing completed work in Units 400/102 and 402/301 on May 19, 2025. However, this was not a formal document it lacked a letterhead, signature, invoice, or any identifying contractor details that could be used by my insurer.
  
  
  Then, on July 1, she reversed her position and wrote:
  We understand the importance of your request; however, we regret to inform you that we are unable to provide any documentation or official proof regarding ******* Glazings presence at the property.
  This is a direct contradiction and leaves me unable to substantiate my claim despite clear acknowledgment that the contractor was working that day.
  Security Footage Unavailable:
  I was told that the security camera footage was obstructed by a tree and therefore could not confirm the damage. This creates serious concerns about the propertys ability to ensure tenant safety and protect personal property.
  Ongoing Pattern of Delays and Poor Communication:
  This is not an isolated case. Previous issues, including pest control, a broken dishwasher, and stains left by maintenance, were handled with significant delays and minimal follow-through. I have screenshots showing I was left without responses for over two weeks during this most recent incident.
  
  
  
  
  
  
  
  
  
  
  Additional Financial Concern:
  
  
  
  
  I have now been informed by my insurance provider that I must pay a $500 deductible out of pocket to repair the vehicle damage. This is an unjust financial burden, considering the incident occurred on property grounds and was caused by a third-party contractor hired by Morgan Properties.
  
  
  Because of this, I am requesting that Morgan Properties reimburse the $500 deductible once my claim is processed, as I should not be held responsible for damage caused by a vendor I did not hire.
  
  
  
  
  
  
  
  
  Desired Resolution:
  
  
  
  
  I am respectfully requesting:
  
  
  Official documentation (e.g. invoice, work order, or signed vendor statement) confirming ******* Glazings work on May 19, 2025.
  A formal acknowledgment that Morgan Properties contracted the vendor and therefore shares liability for damage caused during their work.
  Reimbursement of my $500 deductible once my claim with GEICO is processed.
  An explanation for why documentation was first promised and later denied.
  
  
  
  
  I have been reasonable and cooperative throughout this process. My only goal is to resolve this properly with fairness and transparency. 
  
  Regards,
  
  ******* *******
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/03/2025

   Mrs. ***** has been provided the name of the company ******* Glazing and instructed to contact them directly to report the damage to her vehicle. Please let me know if you need anything else I can assist with or clarify.

   Sincerely,

  ******* ******

  Customer Answer

  Date: 07/16/2025

  Following up on my complaint. Thank you.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Morgan Properties Resident Relations Team,I am writing to formally escalate a series of serious and ongoing issues Ive experienced as a resident at ****************** Apartments (************, **). Despite multiple reports to onsite management, including Property Manager ***** *****, these matters remain unresolved and continue to affect my health, safety, and quality of life.Below is a summary of the most concerning incidents:Illegal Apartment Entry / Privacy Violation:A maintenance staff member entered my apartment without notice or permission while I was undressed. I reported this violation of my privacy and tenant rights, yet I received no follow-up, apology, or corrective action from management.Unsanitary and Unsafe Living Conditions:I have repeatedly reported a rancid sewage smell from the bathtub drain, as well as ongoing mice issues inside my unit. Both remain unresolved despite multiple maintenance requests.Refrigerator Issue and Mishandling by Maintenance Staff:I was given a broken and unsanitary refrigerator upon move-in, which I had to clean myself just to make it usable. While waiting for a solution, I used a personal mini fridge. Unfortunately, your maintenance team unplugged my fridge without notifying me, causing the contents to spoil.Inappropriate and Insulting Compensation Offer:After months of frustration and unaddressed issues, I was offered a $40 rent creditbut only on the condition that I sign a legal Settlement Agreement and Release, waiving my rights and silencing me from sharing my experience. Given the severity and duration of these issues, this is wholly inadequate and completely inappropriate.Immediate intervention from Morgan Properties Corporate to resolve the outstanding maintenance and safety issues in my unit.Thank you for your urgent attention to this matter. I look forward to your prompt response.Sincerely,******** *****

  Business Response

  Date: 07/03/2025

  Good Afternoon,

  Thank you for giving Northwest Crossing the opportunity to respond to the listed concerns.

  Entry into the Home:  The office has requested that Ms. ***** provide a specific date on which she believes a maintenance technician entered her home without permission.  Once we receive that date, we will review our records to determine whether a work order was submitted by Ms. ***** or if the office issued a notice for entry into the home for any other reason.

  Rancid Sewage Smell:  Multiple individuals, including myself, the Service Manager, and the Regional Manager, have visited Ms. ******* apartment at various times and have not detected the odor she reported.  We advised Ms. ***** to contact the office immediately-even after hours-when the smell is present and someone will respond.  During my in-person visit with Ms. ***** on 06/14/2025, she confirmed that she was not experiencing the odor at that time.  We explained that if the issue were related to sewage, the smell would typically be constant rather than intermittent.

  Refrigerator:  The maintenance team confirmed that they did not unplug the mini refrigerator, as it was not necessary to do so in order to replace the main refrigerator.  While it is unclear what may have occurred, Ms. ***** was advised to file a claim through her renter's insurance.  At my request, Ms. ***** provided photos of the replacement refrigerator, stating that it arrived dirty and that her boyfriend cleaned it.  She requested compensation for the inconvenience.

  In response, I offered a $40 rent credit (charge list attached), equivalent to what we would have paid an outside contractor for cleaning.  ********************** policy, all rent credits must be acknowledged by the resident in writing.  It was explained to Ms. ***** that the $40 credit was specifically for the cleaning of the refrigerator.  The settlement agreement is attached for review.

  Please let me know if any further information is required.

  ***** *****, Property Manager

  Business Response

  Date: 07/07/2025

  Good Morning,

  I originally responded to this complaint last week but I forgot to mention Ms. ******* concerns with pest control.  Ms. ***** requested we complete a seek and seal of her home on 01/21/2025.  That was completed on 01/23/2025.  There was no further mention of pest being in her home until 06/24/2025 and a seek and seal was completed on 06/25/2025.  Because she has given the office permission to move her furniture, another seek and seal will be performed on 07/09/2025,  ************** renewed her lease on 05/22/2025, she didn't mention anything about ongoing mice issues but we are actively addressing her concerns.

  Thank you,

  ***** *****, Property Manager

• Initial Complaint

  Date:06/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out on May 23rd from the Willows apartment homes in ***************. They sent me an invoice for carpet cleaning of $160. I lived in this unit for *********************** abnormal wear and tear on the carpets. I requested a copy of the estimate and invoice from them having the carpets cleaned as they claimed it needed a level 2 cleaning. It took them over 2 weeks to send me a copy of this. The information was requested on May 30th, the invoice that they sent me is for June 12th. So they never got the carpets cleaned until after I had asked for this invoice. The move out list they sent me, stated that all carpeting and flooring in the unit passed inspection. So again, why am I paying for carpet cleaning that should be cleaned between tenants regardless!

  Business Response

  Date: 07/02/2025

  
  Thank you for bringing your concern to our attention. We understand your frustration regarding the carpet cleaning charge and appreciate the opportunity to clarify.

  
  Your carpet inspection was requested on May 28, 2025, following your move-out on May 23, 2025. While the initial move-out checklist noted that the flooring passed inspection, a more detailed follow-up determined that a Level 2 carpet cleaning was required due to the overall conditionthis can sometimes involve wear that isnt immediately visible during a standard walk-through. The invoice dated June 12, 2025, reflects the final billing completed by our third-party contractor.

  
  We acknowledge that you requested a copy of the invoice on May 30, 2025, and we apologize for the delay in providing it. While basic carpet cleaning is part of routine turnover, any cleaning required beyond normal wear and tears is considered excessive and is the responsibility of the residents, as outlined in the lease agreement

  
  Attached are both the original carpet inspection request and the final invoice from our third-party contractor for your review. If you have any questions, please feel free to reach out

  Customer Answer

  Date: 07/02/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23522078
  
  I am rejecting this response because:
  The invoice sent states reason for carpet cleaning was to turnover unit for next tenant. Nowhere does it state that I left damages to the carpet. When I moved in, my bathroom vanity was damaged and they never repaired it. And my toilet was left with urine on it. But I am expected to pay for carpet cleaning that was NOT BEYOND normal wear and tear. 
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 07/09/2025

  Good Afternoon,

  The final invoice for carpet cleaning was issued by a third-party vendor as part of our standard unit turnover process. While the invoice indicates the cleaning was performed to prepare the unit for the next resident, it also reflects the carpets condition at the time of your move-out. The vendor documented heavily soiled, stained, and worn areas in the living room, dining room, and bedroom, along with stretching and seam repairs needed in the living room. Additionally, pet odor treatment was required throughout the unit, which required professional cleaning.

  We also want to acknowledge your concerns regarding the bathroom vanity and the condition of the toilet. These issues were addressed after you brought them to our attention.
  For your reference, Ive attached the detailed work order related to the Option 2 carpet cleaning.

• Initial Complaint

  Date:06/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Avalon Apartment Homes owned by Morgan Properties has over charged/billed me twice for fees that I have already paid and refuses to reimburse me the over charges.

  Business Response

  Date: 06/23/2025

  Dear *** ******, 

  **** is currently away on vacation, but since this is time sensitive, I wanted to reach out as his assistant. I consulted with another supervisor here that let me know that ******** Properties sold the Avalon Apartment Homes in 2012. In Mr. ********* complaint he stated that Morgan Properties, not ******** Properties, have over charged/billed him. We are not sure why this was sent to **** here at ******** Properties. Please redirect this complaint to Morgan Properties. Thank you! 

  Business Response

  Date: 07/10/2025

  Mr. ******* was a resident in apartment #*** from 12/4/2020 through 6/3/2025, and transferred to a second apartment in the building on 5/27/25.  Mr. ******* submitted a notice to vacate on his original apartment #*** on 4/1/2025 indicating that he would move out on 6/3/2025. The apartment was then marked as an available unit and advertised for pre-leasing for a move in after 6/3/2025. On 5/21/2025 the unit was pre-leased for a move in date of 6/10/2025.  After the apartment was leased to the new future resident, Mr. ******* decided he wanted to remain in apartment #***.  Since the unit had been leased due to Mr. ********* written notice that he was vacating on 6/3/3025, remaining in that apartment was no longer an option for him as per his signed Lease Agreement on Page 10, Section 19):

  "END OF LEASE. On the Lease End Date you shall vacate the Apartment at the expiration or termination of the
  Lease unless you have properly renewed your Lease in response to a renewal offer made by us, or the lease
  has automatically renewed. Upon vacating, you shall leave the property clean, remove all personal belongings,
  repair any damage, make arrangements for final utility readings and pay all final utility bills, and return all keys
  to us. If the Lease is ended either by your notice of intention to vacate, or by nonrenewal, and you do not vacate on
  the Lease End Date, you shall be considered by law to be a Holdover Tenant and shall be obligated to pay
  double Base Monthly Rent for each month that you remain in possession past the Lease End Date. Acceptance
  of your payment of Double Base Monthly Rent does not constitute our consent to your remaining in the
  Apartment past the Lease End Date..."

  Mr. ******* understood that he would need to transfer to a different unit in order to remain at The Avalon and that he was responsible to pay his rent and all utilities through the end of his lease, also per his Lease Agreement.  Mr. ******* selected a new unit, #*** and took possession on 5/27/2025 thus leaving Mr. ******* responsible for rent and all utilities in unit #*** through 6/3/2025 and for unit #*** from 5/27/2025, causing an overlap in responsibility on both apartment homes for 8 days, including all rent and utilities also as per the Lease Agreement. The rent and utilities due for apartment #*** were prorated charges through his lease end date of 6/3/2025.  

  Mr. Hornsby expressed concerns about the prorated utility charges associated with his prior apartment #***.  I explained to Mr. ******* that utility usage is billed in arrears and that he was responsible for his utility usage in his prior apartment #*** through the end of that lease on 6/3/2025 as well as in his new apartment #*** from the time he took possession on 5/27/2025. 

  Mr. ******* was aware of the utility addendum, which he signed and agreed upon on 6/4/2024 which states: "You must pay all bills for Utilities and ************** from the start of your Lease to the Final Bill...even if you are on vacation, have moved out of your Apartment or are otherwise not living in your Apartment during the time period that the bill relates to."

• Initial Complaint

  Date:06/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed my lease and moved in with a promise to repair. Shortly after signing it was made clear that no repairs would be made. So in February, 2021:The problem was the bathroom. The mirror somehow had types of ***** ***** spots and stains, that looked like moldy black water frozen in place. Though it was topical, it stains looked to be under the reflective face of the mirror. The bathroom light fixtures above the mirror were rusted, and when I showered they leaked brown water down the mirror and onto the sink and there was a perpetual un removable dark ring around the top of the sink. The worst of it was the shower tiles that slowly began to fall out and into the bathtub while I showered. I removed all of my property and threatened to move out if the promise to repair wasn't honored. I was told by the same Warerford manager who gave me the promise, that since I already had already removed my personal belongings, to turn in my key. I refused and stated that my had already been paid for until the end of the month. She then called the law and I had no choice but to give her the key.[My fight is:]Because my rent was paid until the end of the month, the eviction was unlawful. 1. I made no threats other than - I'm moving out of you wont fix this.2. I used no profanity. 3. I didn't violate her space or yell at her.4. My rent was up to date.[My request is to have this removed from my credit history]I didn't come forth until now because it never crossed my mind that the eviction could possibly be unlawful.

  Business Response

  Date: 06/20/2025

  The Waterford Apartments was not under Morgan Properties management at the time stated by Mr. ****** *****. I did call to confirm this with him that he moved in February 2021 and also vacated February 2021. We did not have ownership if this property until November 2022

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on 29MAY25 for law enforcement and will be working in the area in law enforcement. I chose this apartment complex due to many reasons, a large deciding factor was the complementary in unit separate washing/dryer machines as well as staff's urgency to help maintain customer units. I was told numerous times to just call or go in to ask for maintenance work with being a new resident. In under 2 weeks into living here, my washing machine broke, Wednesday night (11JUN25). I tried calling the leasing office twice next morning, no one would answer, I decided to go in. Only to be told that this issue is a manufacturing issue, they cannot do anything, and I am just SOL with no repair date. I submitted a formal request online same-day with the leasing agent in office (request #******), the status has not changed in the last week. I decided to call again today, called twice during breaks in training no one responded. I called again right before they closed and was put on hold for 8 minutes to be told the same SOL speech. I asked if there was a way they could accommodate the missing washer since it is included in my rent and amenities and I was told no. With training 10+ everyday, it is very hard to find time to commute to other locations to wash and dry my clothes. This is the property management issue to fix, in the mean time I need a washer. If it means they give me a working one from an empty unit while they work out the issue with the manufacturer until they can give me the original back. It is unacceptable to not give communication or any ETA, especially living here under a month.

  Business Response

  Date: 06/19/2025

  Hi ******,

  
  Thank you again for taking my call this morning and for being so understanding as we discussed the issue with your washing machine.
  As I mentioned, this is a nationwide manufacturing issue with Whirlpool, and were working closely with our suppliers each day to get the necessary motherboards in to complete repairs. Unfortunately, we dont have an exact timeline for when theyll arrive.

  
  We completely understand how frustrating this is, and I truly appreciate your patience. Ill be sure to contact you as soon as we have an update or solution.
  Please feel free to reach out with any questions in the meantime.

  
  Best regards,

• Initial Complaint

  Date:06/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********** manor charged me insurance premium despite I had already provided proof of renters insurance. They then requested a refund for me from Assurant for the policy they had taken out and charged me without my consent, and kept/misappropriated the refunds and refused to return it to me.

  Business Response

  Date: 06/19/2025

  The account ledger was credited for the Assurant policy in the amount of $21.50 on 4/6/2025.  At the time of move out (4/25/25) there were damage charges assessed to the account which utilized the credit on the ledger.  The damage charges were processed and paid for using the Jetty Bond on file.  The amount processed by the Jetty bond for the damages was therefore decreased by $21.50.  As the Jetty bond and move out has been completed at this time, there is no credit due back as the amount processed by ***** would have had to be increased by $21.50.  

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund of my deposit fee due to my documented medical condition. I was asked to submit, and on November 5, 2023, did submit, a Reasonable Accommodation Application Request and Verification form signed by my treating physician. I have provided all requested information and Morgan properties did not respond.I am requesting a prompt refund of my $250.00 fee or I will file a claim in court.

  Business Response

  Date: 06/17/2025

  Dear Better Business Bureau and Ms. ******************** you for giving us the opportunity to address your concern.
  
  We have reviewed the Reasonable Accommodation documentation completed by your treating physician and submitted on November 5, 2023. After careful consideration, it was determined that the information provided did not support an accommodation need that qualifies under our policy and applicable fair housing laws.
  
  Our policies are designed to ensure all residents and applicants are treated fairly and consistently, and each request is evaluated on a case-by-case basis. Based on the documentation received, we were unable to approve the request for a refund of the reservation fee, as it was not related to a qualifying accommodation need.
  
  We remain committed to working with residents and applicants who may require a reasonable accommodation supported by appropriate documentation. If you have any additional or updated information that may affect this decision, we encourage you to contact our office for further review.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Morgan Properties

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! My name is ****** ******. I live at ******** Apartments in ******. *** previously contacted you to report my complexs issue with excessive mold growth and unsealed windows that caused heating issues in our daughters room. Im once again at a loss and wanted to report that we have not had a working air conditioner almost three weeks now. It has gone out multiple times prior to this outage and I was told it was being replaced before this as well. Before this time, it was out for over a week and my daughters room was 82. My daughter can die from this issue and they will not respond to any phone calls. Our air has gone out on 3/13, 4/22, 4/24, and 5/15. I was told when it went out on 4/24 that our entire unit would be replaced, to my understanding it was never replaced. I was then told a week after it went out on 5/15 that the unit would be replaced completely sometime in the following week, to which they never showed up to do. I called the leasing office on 5/29 and left a message asking when my unit would be replaced or even looked at and my message went with no response. I called today (6/2) and they said theyll be out to look at it which is not the issue needing addressed if 3 separate people have told me the unit is being replaced. I am a concerned mom of an 8 month old who can no longer nap or sleep comfortably in her room due to the incompetence and lack of urgency from this poorly ran community.