Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  8034 Greenleaf Terrance Glen Burnie, MD 21061

• 

  Morgan Properties

  2340 Noonham Rd Windsor Mill, MD 21244-1949

• 

  Morgan Properties

  8800 Cattail Creek Pl Raleigh, NC 27616-7790

• 

  Morgan Properties

  2 South Ave W Cranford, NJ 07016-2674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  SINCE ME AND MY MOTHER MOVED HERE NOTHING THEY SAID THAT THEY WILL FIX HAS BEEN DONE THIS APARTMENT HAS BEEN INFESTED WITH MICE SINCE I MOVED HERE THEY ARE DIGGING HOLES THROUGH MY CLOSET AND LIVING ROOM THE AIR CONDITION AND HEAT DOES NOT WORK MY MOTHER HAS ASTHMA AND RESPIRATORY HEALTH ISSUES THIS HAS NOT BEEN WORKING SINCE JANUARY AND SHE AND I HAVE CALLED MAINTENANCE SEVERAL OF TIMES NOW THERE IS A BIG HOLE IN MY KITCHEN LEAKING HEAVY WATER DAMAGING ALL OF MY MOTHERS MEDICINE OVER 9 months we have been living in this unhealthy filth but KEEP HAVING A NOTICE ON MY DOOR ABOUT EVICTION NOW PRINCETON ESTATES IS SAYING I OWE 1399.00 and they are evicting us this week from premises i work to hard to be treated like this and pay rent with nothing fixed in my home the rental office is rude and nasty SOMETHING NEEDS TO BE DONE

  Business Response

  Date: 07/05/2023

  Good Afternoon ************,
  
  Thanks for allowing me to inspect your home on June 30, 2023.  As previously discussed, there was no current leak.   However, we have scheduled a contractor to complete the drywall repairs and exterminate your home on July 6th.  Your home also has been placed on the extermination list to be treated for the next six weeks.  
  
  The service manager has contacted the window company regarding your second bedroom window.   The technician will replace/repair the window on July 7, 2023.  During the inspection, the service manager told you to contact ***** regarding your ***** thermostat.  There were no issues with the HVAC unit.
  
  Thanks again for meeting with *******, the collections manager, today regarding your balance and establishing a payment arrangement. If you should require assistance in the future, please contact me directly at ****************[email protected].
  
  Respectfully,
  
  ************************;

• Initial Complaint

  Date:06/26/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Issues with safety issues with playing baseball football n soccer ball 7 ft from my living room window..I have been hit..Ball constantly hitting my balcony n shingles..I got hit twice n I have a clip of tenant getting hit..The screaming n yelling outside of my door 6 ft from my living room is out of control! It’s only the ********* kids and the 2 fathers joining in..most don’t speak English n they yell and scream till all hour of the night..I have almost no quality of life…Only this past week after 3 YEARS did they finally do something about the disturbances n harassment I put up with from my upstairs neighbor in ***..I was a witness twice in court n on several occasions i I was asked to bring police reports.. The banging of the ball hitting balconies..The kids trespassing all day on other tenants balconies to get balls n the kids running wild up to 11:00 pm at night up and down stairwells..I finally called police about the yelling n loud music from the kids and Apt *** adults blairing music The police said they were aware that other people have already called n complained..I feel I am being discriminated against since most of the families in our court yard are *********

  Business Response

  Date: 06/28/2023

  ******************, 
  Here at Morgan Properties, we take all of our reported situations seriously. Since my arrival in October of 2022, I have been diligent on my response to all of your inquires. I have followed every policy, procedure, and the law of **********. The apartment setting is for all to enjoy. I have notified the community via email and personally spoken to parents of the community regarding the issues you have brought to my attention. 
  If you would like to discuss this further, I encourage you to reach out to me directly at *********@morganproperties.com. Thank you
  

  Customer Answer

  Date: 07/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me! I have been left with almost no quality of life here at ***************** and while the property manager states he sent out emails dosent change the safety factor! What goes on here island accepted is beyond my comprehension and since these matters have not been addressed  I will be moving to a location where safety is not an issue! 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/30/23, I emailed property management to try to negotiate the rental increase on our lease due to renew on 8/1/23. They claimed to have spoken with the pricing team and responded that there would be no negotiation. On 6/2/23, I emailed customer service but got no reply. The proposed rent increase is not feasible for us for several reasons, as outlined below.1) Our rent increase on 8/1/22 was 18% more than our then-existing rate. The proposed rent increase for 8/1/23, combined with the $75 amenity fee is another 17% increase, making an overall staggering 35% increase in 13 months. Weve been reliable tenants that pay our rent on time, but our wages havent kept up with these continued, unsustainable increases.2) At about 3:00 a.m. on 9/20/22, a pipe burst through the wall between our bathroom and back bedroom. It took a while for on-call maintenance to respond, and we didn't know how to turn off the water. The water poured for over a half hour, causing flooding to the majority of our unit, damaging the already well-worn carpet, and creating mold growth.Management refused to temporarily transfer us to an available unit, nor did they provide a storage unit for our belongings so that proper water remediation could be completed. We had no option but to remain in our unit.After much negotiation, management agreed to install new carpet in the front bedroom. However, installation wasn't completed in the agreed-upon timeline and was delayed another week. It took three weeks for us to have a bedroom again.3) As shown in the attached pictures, our unit needs several repairs. These issues stem from the various water leaks, the September flood, pipe repairs and replacements, and shoddy workmanship from contractors.If we can maintain our current rental rate while also eliminating the proposed amenity fee, were happy to forego renovations that will be considerably costly to you and massively inconvenient to us.Sincerely,************************* and *********************

  Business Response

  Date: 06/22/2023

  We would be happy to all the necessary repairs in your apartment, if we will be allowed to enter the apartment.  Numerous times we have tried to make repairs and were refused access.    There was no negotiation we did offer to replace the carpet in the bedroom, which we did do on the date that you confirmed with us.   Your renewal offer that you received is considerably less than the two bedrooms currently on the market.  All residents pay the amenity fee which includes, the basketball court, grilling station, playground, dog park and ATT internet. Please feel free to contact us if you would like to discuss further. Thank you for your time. 

  Customer Answer

  Date: 06/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because: we have never rejected any repairs. I may have had to reschedule due to work. Please provide written documentation of when this supposed rejection occurred. It is not in our maintenance history.
  
  Regards,
  *************************
  

  Business Response

  Date: 06/23/2023

  ****************,

  We would like to resolve this issue with you.  We understand that you work from home we would like to accommodate you but sometimes our schedule does not allow.  We would like to repair everything that the piping plumbers did and everything else that you have mentioned.  We just need to be able to schedule a time that is convenient for both you and our maintenance team and our painter.  We cannot schedule work to be done if you are working and they are not allowed in.  Please let us know if this is possible.  Thank you.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Living at Morgan Properties for 5 years and its been a total nightmare. After this lease its definitely a move in store. For the last couple months I have been having issues with the website causing it to bounce my check. I have asked to have this fixed because it isnt my error. They keep saying it is cause of insufficient ofcourse it is when its double charging. I am out of the country and cannot do that wip thing they are tryna get me to do and everyone is so unhelpful. I spoke with ******** who becomes very argumentative and interrupts me the entire time in a rude tone to explain she isnt doing it for me. On top of her clearly being unhelpful with that , they make maintenance a nightmare. I put in multiple request regarding my floors that they have no taken care of. They keep putting my requests as complete and not doing anything about it. Time has past and after my 5 request they came out to take pics and left. Then stated they are charging me for the floors. The main damage is around the tub which was because of flooding which I kept also complaining about and they took god knows how long to come fix it. Now as time went on a wear and tear gas followed they are tryna charge. I also have renters insurance and they have been charging me for that too, I probably have 200 that they have charged of 10 dollars transactions that they where suppose to been take off. I want my money back and my portal put back and maintenance to actually fix what they shouldve been fixed. Im absolutely unhappy with the property.

  Business Response

  Date: 06/25/2023

  This resident has had a total of 4 returned payments for insufficient funds, two in the last 7 months. As stated in the lease agreement the resident is now required to make rental payments by certified funds. The returned payments were not due to double charging. The payments that were made, were made by the resident on different dates and for different amounts. The resident was sent a letter from the insurance department requesting proof of renters insurance. Renter's insurance is required for all residents. Due to the resident failing to submit proof of insurance, an insurance policy was put on the home and charged back to the resident per the lease agreement in the amount of $10.75 monthly. If the resident can prove that they had sufficient insurance during the period of which insurance was charged, the charges will be removed. The resident was informed that the vinyl replacement would be charge back because the replacement is needed due to resident damage. 

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Black mold moisture reader went off on 05/31/2023 via property manager ************ (***) sending *******@2:21pm which I finally got through to the health dept. ******** came to unit @2pm I have pictures,******** took pictures,& so did *******. The dry wall, Carpet and even bricks has/ had mold growth 05/07/23-06/13/23, also we have to pay *** for 2 dehumidifiers in February we moved headboard and seen that mold growth had ate wood up discoloration & swallowing shape. This black mold mainly located in bedrooms along window side of rooms. Water marks cracks open areas around pipes are through out unit Ive chaulked bathroom kitchen myself. Me and my son both have asthma been using nebulizer breathing machine more. Congestion frequent headaches, suffering with IBS and celiac disease with GI procedures coming up in the near future. Breathing in toxins for weigh too long. 05/02/2023 bathroom was used with an umbrella nasty brown/ soapy water it took several weeks to cut left open (spider fell on my son-open ceiling)patched we paid for dehumidifier *** usage and 05/19/2023 it happened again and my 3yr old goddaughter fell & hit her head being told incident form is only in house and I cant even proof read it before head property manager ************ (***) told if we stay with Morgan properties that we wouldn’t have to pay lease breakage but if we decide to leave Morgan properties $700 would have to be paid. When slowly but certainly we have been mistreated the assistance property manager is disrespectful and unprofessional not putting in work order tickets sending notices of money owed that isn’t actual. Which states to pay or repossession of unit. Also the charges of certain utilities right of enjoyment (24-48 hr notice) we paid for running water for “3” months that head maintenance found out about during a filter inspection which he was shocked whether verbal or written and handled to assist manager tickets weren’t put into system. My phone can’t support portal & if that wasn’t official notice of issue it would’ve been stated.Lively hood of shelter due to failure of inspection I had to say I’ll call housing she said rudely no don’t call hold on returned to phone said I found inspection failure they (as in *****) sent it the wrong way this delay has cause issues with our voucher 

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties are charging tenants a fee for ********* service. I am not a ******* customer or a fan of *******. I use a different provider that I am pleased with and feel it is unfair that I should have to pay for a service that I do not benefit from. This was never discussed with the tenants other than a letter stating that we would now be charged for the internet through *******.

  Business Response

  Date: 06/16/2023

   Morgan Properties charges a monthly Amenity fee of $60 per month to all residents that live in our community.  This Amenity fee does provide  all residents with high-speed internet through *******; however  the Amenity fee also covers the use of our Community Amenities which include but are not limited to, the swimming pool, fitness center, putting green, dog park and ****** Hub.   Residents are not required to switch their provider to  ******* internet or cable service and may remain with their current provider. 
  All residents are advised of the Amenity fee 90 days before the lease and charge begin and it is not an optional fee but a required fee that residents pay to reside at our community.   
  Please reach out to our Leasing Office at ************ if you wish to discuss your concerns further.
  

• Initial Complaint

  Date:06/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continuously run the heat throughout the summer have complained and complained to the office they're causing the tenants money and air conditioning and they refuse to fix it

  Business Response

  Date: 06/15/2023

  ********* Apartments has responded to the resident, and informed him that the property has boilers and when the temps have been between 55 and 44 at night the boilers do still come on. When temps stay above 55 the boilers will stay off. Maintenance staff has adjusted the outside reader to 40. so, there is no heat coming on.

  Thank you

  Customer Answer

  Date: 06/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: Temp was set to 80 degrees according to your maintance and is now adjusted to 50 degrees what are they going to do to refund customers electric bill? I had to report this ten times to the office twice to cooperate and one to the BBB 
  
  Regards,
  
  *******************
  

  Business Response

  Date: 06/22/2023

  Cincinnati weather has had temps that has been fluctuating at night, with temps in the 40's, which causes the boilers to come on. Most residents do run AC units even in the winter months, so for that reason we would not credit the use of electric. Most resident do open windows in the apartments.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ********************** Apartment Homes in September of 2022. Upon moving in there were a couple of inspections that were conducted. There was an inspection conducted by one of the leasing employees who goes by ****** and myself. During this inspection, she made note of repairs that were needed in the apartment and then there was an inspection done by myself as well. I was directed to return the inspection form to the office 5 days after moving in and those directions were followed. None of the repairs were completed including the blind replacements in the livingroom and master bedroom . I put in a request to have those repairs completed and was told by ********************* that I would be charged on my rental account for those repairs. I did inform **** and the employees in the leasing office that these were repairs that I noted on my inspection sheet. According to the leasing office there should be two inspection sheets which is an inspection sheet from myself and from the other from the leasing employee who conducted the inspection as well. The leasing office and **** has stated to have neither of the inspection sheets and will still proceed with charging me for repairs despite the lost of these forms on their behalf.

  Business Response

  Date: 06/26/2023

  Thank you for taking the time to address your concerns with ***** ******* at this time,

  At this time we do understand concerns on your behalf for items you may have not kept a copy for your home. We have spoken with the Property Manager in regards to this request. She will be reaching out to you in regards to this repair. Per you lease agreement you are responsible to keep your home in the condition received at rental. However, we do understand the life of items in the home can warrant repair from prior Residents. It is our job to ensure satisfaction is addressed in a timely manner. The ***** Property Manager will be contacting you, moving forward please feel free to request a meeting with him/her to validate further concerns you feel you have not been heard. We appreciate you attention to this matter.

  ***** ********** Management Team 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a resident at **** ******* village Conyers Ga. . My water has been cut off going on 2 weeks without any notice. I went to office to report to management, and they have fell to report to me on the process of getting water back on and apartment put back together. I'm currently having to pay rent else where to bath and cook. This is ridiculous.

• Initial Complaint

  Date:06/05/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had to break my current lease here due to personal reasons. I reached out the management office via email to get how much it would cost me to break the lease. No one answered my emails at all, so I had to call them. I wanted to get the amount in some form of writing which is why I emailed them. But they never answered so I called them and the women on the phone informed me the amount I needed to pay to get out or the lease early. They told me I would need to pay the current rent for that month then they gave me the amount needed for the buyout. I asked them if that was all the money they needed and they said yes. They then called me on the first and told me I needed to pay junes monthly payment. This information was never relayed to me and I already paid this property close to 5 grand to break my lease early. I would like some clarification on this matter because I do not have the money to pay another months worth of rent.

  Business Response

  Date: 06/05/2023

  ******** and *********************** reside in apartment, ********************, in Maple Shade, NJ *******, they both signed their Pre Term Agreement on May 25, 2023.(see attached) The residents did not understand that they are responsible to pay their rent and any related charges that accrue thru the vacate date, along with a lease buy out fee equal to 2 months rent in order to be released from their current lease term. I called spoke with the ******** and reviewed the signed addendum with her, she now understands that they are responsible for June rent and she indicated that she would be making her June rent payment.