Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ****** *** apartments in June. When I walked in the apartment was disgusting. They promised me new appliances and a clean home. When I moved in the kitchen was not cleaned, painted. The dishwasher is completely broken does not work and it is leaking. I asked them multiple times to change it or get it out the house the promised me in a week it will be out. Im still trying to get it out. The stove does not work properly and the top of the stove is misused and old. I asked for a new one they said they would give me one and still did not. The kitchen tiles are broken and there are huge holes and cracks in the floor. There are mice and roaches The bathroom has mold I told them about it they came and painted over it. The apartment has a moldy smell really strong and bad spice Ofers from the previous residents. The apartment was not live in ready and it is disgusting. There are a hep load of problems. I have a kid and I have a lot of pictures and videos. Someone please help me and my child.

  Business Response

  Date: 07/06/2023

  Hello,

  I have met with ******************* on July 5, 2023 we discussed her concerns and we have scheduled contractors to paint her cabinets, her kitchen vinyl is being repaired. A new fridge has been installed, new dishwasher and stove have been ordered. I have been in communication with ******************** to further address her move in concerns 

  Sincerly,

  ******************* - Property Manager 

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It is almost 100 degrees in this apt. I have severe asthma and have been having issues since I moved in this place. They provided only 2 box fans for a 3 bedroom. The only things that I'm being told is they don't have the parts to fix it. The law is that it is above the moderate temperature and almost 100 degrees in this unit. They told me to go through my renters insurance to seek help out of this heat. Please contact me back by 7/3/2023 or I promise I will send this to Every news channel in the nation. Rent is extremely too expensive to deal with this dump called apartment. I will tell anyone that this is TORTURE

  Business Response

  Date: 07/06/2023

  On Monday 7/3/2023 the resident AC unit was fixed by replacing the board and capacitor. Spoke to the resident on Thursday 7/6/23 The AC unit is currently working and cooling Property Mgr advised that a contractor will still come out to check unit. Resident advised that she was extremely please with the Assistant  Service Mgr that came out and fix the issue. 

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our leases state that central AC is part of our rent. The AC broke in July 2022 and is still not repaired! we are just given the run around by the property manager and his supervisor. today the supervisor said that AC is "not in his wheelhouse!" we have requested rent reductions and only received one small one last September.

  Business Response

  Date: 07/20/2023

  To Whom It May Concern,
  We finished the repairs on the AC unit at **************** on July 13th. It was up and running at 10:35am 7/13/23. 

  Thank you.

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m a tenant at a Morgan properties in Rochester New York called *** **** *******. We have had no AC for almost a full year. There are several elderly people and people with health conditions living at this facility but there is no concern for the tenant and their safety and or living conditions. Constant plumbing and HVAC problems on going for years to to mention several other issues. Venting has never worked properly or been cleaned since I’ve lived here for 13 years.

  Business Response

  Date: 07/20/2023

  To Whom It May Concern,
  We finished the repairs on the AC unit at **************** on July 13th. It was up and running at 10:35am 7/13/23. 
  Thank you.

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of ********* at *********** on 06/01/2023. I left the apartment in a really great shape. They are charging me for Stove Cleaning ($60), Microwave ($25), Carpet ($60), Lamintaed countertops replacement ($150), Bath tub reglazing ($150), and blind ($25). They were charging me more but had to remove because I caught them. When you renew the lease they dont charge you for carpet cleaning and microwave but it is imposed as a punishment on you when you move out. The kitchen countertops are reglazed and they cant be protected because they are glazed with laminated sheet. Had they been made of quartz or granite, it would be easy to clean and they would be permanent. Laminted sheets replacemnet should not be tenants responsibility as its reglazed and as its name suggest, it is temporary and can be reglazed for the new customer. Similarly, if original bathtub is provided without coated glazing, it would be a never be damaged but reglazing does get chipped over time unless tenant takes shower and hold water to drain it directly into the gutter so it does not touch the coating. Hence, this is considered normal wear and tear as tenant really cant do anything to protect them. You cant make tenant pay for something that you install temporary and reglaze with their money to transfer to new occupant. The stove was as old as my age and the cooktop was burned and left yellow because it was painted multiple times. The more you would clean with oven cleaner l, the more paint would come off. The yellow burn on the oven was due to white paint applied over it. I am still struggling to have them take off these charges. Blinds were left in a great shape and no one even pointed to that during my pre move out inspection. However, I am amazed at why they charge for Laminated sheets replacement and reglazing the bath tub. I still carry the videos and photos to prove all these and would definitely go to small clims court if I do not reach the settlement with them.

  Business Response

  Date: 07/06/2023

  Good day, BBB

  Re: Acct# ********
  

  Please note that on today, Thursday, July 6, at 1:37 PM ** ******* was advised that it was the property manager generates and approves all charges. His concerns were forwarded to the Property Manager for review and to substantiate the claims for damages. After reviewing their Work Order Requests, the ** approved to waive the damage charges for the bedroom walls, bathroom tile, vanity, cabinet, toilet and patio to be credited. The kitchen counter charge was added to his account and ****************** was advised of his revised balance after the credits and charge were applied to his account. Morgan Properties stand by the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws.
  
  To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

  Customer Answer

  Date: 07/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  

  the remaining charges included reglazing of Bath Tub. I cant stop the water to stop damaging the bath tub. If it was not glazed and I had damaged the original tub, I would take the responsibility. This makes it normal wear and tear. Similarly, the kitchen countertops were made of lamintaed sheets and no matter how much you clean them, the color comes off. The countertop was not made of granite or quartz that it could be cleaned and shined. The laminated sheets are temporary and considered normal  wear and tear. I have paid the balanceto avoid being sent to collections but I will submit a request in the Small claims court of ******** on   .Thursday 

   

  Regards,
  
  ***************************

  Business Response

  Date: 07/25/2023

  Good day, BBB
  As previously explained, Morgan Properties stands by the charges on your account under the agreed terms on **. ********* lease, county regulations, and his state's applicable landlord-tenant laws. It is under those terms & applicable laws that he is responsible for the damage charges he received. *** ******* may be unaware that Laminated countertops can be refinished, also that we did not impose these charges as a punishment. But as to the obligation, he agreed to return his premises in substantially the same condition as when he moved in. **. ************;signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of his state. That he would be responsible for any damage caused by his negligence.
  
  The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." **. ********* apartment was not, and he was charged accordingly. His balance on his account will not be dropped, and the pictures from our inspection report substantiate the claims for damages. **. ******* may satisfy his outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated.

  Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  

  ******************************************************************************************************************************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just move into the apartment home at ****** *** on June 19th 2023. The day I moved in was the same day the leasing staff went to do a walk through of the home which was very sketchy being that just 3 days prior to my move they called me & told me me address that I had secured for months,******************, was not ready & they had to move me. This was already a huge issue with switching over my ***, my mail, my rental insurance & all the other things I had taken care of prior to moving in. On move in day when I got the keys there was so much damage to the apartment home and as I began to unload & open cabinets there were roaches! I have never in my life had to deal with this so this is extremely DISGUSTING. & then when I went to use the microwave it already had a huge burn mark in it which leads me to believe they did not thoroughly inspect the home. When I attempted to warm something up in the microwave, the microwave burst into flames inside. I called and went to the office to request for these things to be fixed/replaced but they have not taken care of it. It has been two weeks now and I still do not have a working microwave. I have tried to be kind and patient but between the roaches & my maintenance request being ignored, I am fed up. The apartment comes with a working microwave. I did not get that when I moved in, so I would like to be compensated for the lack there of. Also, due to the fact that the apartment had roaches in it, it is not move-in ready no one came to exterminate prior to they just moved me into an apartment because something was wrong with ******************* This is truly not fair to me and its truly not fair to my daughter who hast to live here with me. We can’t unpack everything because there’s an exterminator coming off & on and we can’t live comfortably with roaches running around. I am disgusted, & I would like to be moved to another building if that’s a possibility, but at the expense of the apartment home, not my own.

  Business Response

  Date: 07/11/2023

  Good afternoon,

  Thank you for taking the time to speak with us today.  Per our conversation, the management office will be sending you a follow up email to obtain a list of each of the additional concerns that you have with your home.  We will be following up with you tomorrow once the list is received with a game plan on how we will approach each issue.  Our goal is to have a resolution to any issues in your home quickly.  We look forward to addressing your concerns and will plan to speak with you tomorrow following a review of all issues mentioned over the phone today,

  Sincerely,

  Management.

  Customer Answer

  Date: 07/26/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The issues are not all resolved yet. The biggest issue being the roaches. I have spoken with the property manager and we are awaiting more feedback from the reginal manager. Some of the issues in the unit have been fixed by maintenance staff like the microwave and bedroom screen. I am in the process of terminating the lease and I do not want to be charged any fees due to this poor treatment. Once there is an agreement made I will close out this issue as resolved.
  
  Regards,
  *****************************
  

  Business Response

  Date: 08/22/2023

  Addressed concerns with Resident. They will be vacating the property by 8/31/2023. Issues have been resolved. **

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had reported to office that my air was not working on tuesday 06/27/2023 somebody came no respone back if my air was working or fix I went home on 0628 and my air was still making loud nose smell like gas was coming from it was not able to sleep me or my son who have asthma , we had to go to someone else house , when I return to my apartment t on 06.29 it at 81 degrees at 7:15 am . so on today 06.29 2023 i called rent office i explain to 3 people i was with no Air i told i put in maintenance request .i was told that they have 48 hours to talk with maintenance team , and it will take weeks for them to order a part if they have to and they have other units to work on as well and me having no air was no emergency and laughing in background from others workers was very disrespectful. And I have no other place to go and i have a son who has asthma this is a health issue with the hotter weather coming

  Business Response

  Date: 07/06/2023

  Hello ********************,

  We apologize for the issue you are having with the AC. However after speaking with our Service Manager he informed us the fan motor was ordered and once that part arrives hopefully today your AC will be fixed. He also informed us there's no gas on the property, you shouldn't be experiencing a gas smell. At no time do we take our residents issues as a joke or likely. The team is working diligently on taking care of all residents that's having AC issues.  

  Thank you

  Management

• Initial Complaint

  Date:06/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a medical doctor and I was employed by ****************** PC in Middletown, NY where I rented an apartment from JP Morgan (Imperial Gardens Apartments).For health reasons I had stop working, I contacted the property manager 4 months in advance but was surprised to find out that the contract I signed was different from the original one and was for 15 months instead of 12, I explained my situation and requested to break the lease one month in advance but met with a wall and eventually arrived at an agreement to leave and pay the balance, I was very sick and didn't get any communications from them at all now I found out that they ruined my credit by referring me to a collection agency without any notice, I tried to contact them and got a brief referral to contact collections I'm at lost on how to proceed

  Business Response

  Date: 07/06/2023

  Good day, BBB

  Please note that *** ********* signed off that you received a copy of your Lease Agreement & Addendum. He acknowledged that you read & understood their terms & expressed the applicable laws of your state. As per his Lease Agreement (attached) his Lease was from 01/06/2022 and ended on 03/05/2023. This was also noted on the Acknowledgement Letter (attached) we sent him after receiving his Notice to Vacate. Please note that as per the terms of *** *********'s lease, county regulations, and the state's applicable landlord-tenant laws requirements. His Final Move-Out Statement (attached) was mailed to the last address he provided (**************************************) since not forwarding address was provided at the time he returned the premises and ended his tenancy.

  All of *** ********* charges have been reviewed with the property manager and were confirmed valid. ** stands by the charges on his account under the agreed terms of his lease. MP has executed our rights to seek further collection actions as per all applicable laws. To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:06/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of an apartment in August 2022. Never heard from Morgan Properties thereafter. In June 2023, I received a notice they were sending me to collections for unpaid damages to my previous unit. I asked for photos of the alleged damages. I the. Shared the photos/videos of the unit I took on the day I moved out. The damages are not present in my photos. When I pointed this out, the refused to have any conversation on the issue and would only say we stand by our position and the right to collect against you. This place had so many issues while living there, including multiple police responses and a hostage situation in the unit across from mine that ended with someone being taken out on a stretcher and a blood trail down the hall that wasnt cleaned for days.

  Business Response

  Date: 07/17/2023

  Good day, BBB

  Re Acct #********

  Please note that per the terms of **. ********** lease, county regulations, and her state's applicable landlord-tenant laws requirements. Her Final Move-Out Statement (attached) was generated, time-stamped, and issued back on Tuesday, August 23, 2022.This statement was mailed to the last provided address at the time of her move out {***************************************Huntersville, NC *******} as per the Forwarding Address (attached) form that was given she returned her unit's keys. As a friendly reminder, per your Lease & Utility Addendum, Morgan Properties was not ***************'s utility service provider; that was **********. Moreover, they have always invoiced their charges two (2) months in arrears. A Copy of their final invoice is attached, that reflect that her final charges were not generated, and issued until she returned the premises at the end of her tenancy, and Conservice turned off her services on. 

  The video **. ******** sent did not show a close up in the fridge or the inside of the stove close up. The photos from the property's move out inspection report show that the refrigerator and stove needed cleaning. Please note that she signed off that she received a copy of your Lease Agreement, Addendum and a Move In Inspection report.**. ******** signed off that she received her unit in good condition. She acknowledged that she read & understood that she was required to notify MP of any damages or repairs needed on the premises:
  
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability. 

  All of **. ********** charges were reviewed with the property manager and our Account Team were confirmed valid. Please note that the balance on her account will not be dropped, and the pictures substantiate the claims for damages. ** does stands by the charges on **. ********** account under the agreed terms of her lease and all applicable laws. To ensure your account is satisfied with **. ********** outstanding balance & to be Discharged from any and all liability arising from this lease. She may use her online resident portal to make her payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. **. *************;may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier's Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:06/27/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was recently told I would be getting evicted for non payment. I asked for a continuance but it wasn’t specifically stated the time or if I would have to appear. Yesterday, on June 26th, 2023 I received a letter on my door telling me I would need to be out by today, June 27th. The miscommunication regarding the continuance I can accept, however the letter on my door stated that I was contacted via email and phone and was unable to be reached about the move out date. I checked both my email and phone logs and saw no such thing. So I emailed the property assistant manager about my issue. I told her that on such short notice that I had no time to get a ***** truck, gather my belongings or hire a moving company. I have a computer with work related documents, my clothes, personal documents and letters etc still in the apartment. This was ignored and was just told that I missed the court date and when would I be turning in my keys. I still tried to plead with her and she just stopped responding so now I don’t know what to do. I have no place to go and had no time to get any of my belongings that I desperately need.

  Business Response

  Date: 06/29/2023

  I spoke with ************ 6/29/23 regarding this complaint.  He was under the impression that the skip check letter we put on his door saying we were going to check his apartment the following day meant that he had to move by the following day.  I explained to him that he would have time to remove his belongings from the apartment prior to the writ of possession being filed.  And even after the writ is filed there will still be additional time for him to remove his belongings.  I apologized if there was confusion and asked him to keep me posted of his progress since he stated he had already started removing items from the apartment.  I also let him know if he had any additional questions that he could email me directly.