Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I must start this complaint by stating that I have been more than patient. I have water damage in my entry way, which occurred the first week in July 2023. The maintenance tore down the wet drywall and put up cardboard on the 7th of July. As of today 28th of July I still have cardboard. The issue has progressed and is now in my hall closet. I also reported that the maintenance did the same thing "cardboard." I am afraid of mold making me ill. Hence the reason I am now forced to elevate the issue. I really can't comprehend the length of time that I am being punished for no apparent reason. I have been pleasant and patient. The maintenance has been in my apartment several times. I know this because of my alarm system. Definitely not because anything has been resolved. Please help me get them to resolve this issue immediately.

  Business Response

  Date: 08/14/2023

  Good Morning,  The drywall has been remediated and replaced.  All repairs completed.  See attached photo's.  Let me know if you have any questions.  *****************, Property Manager, *******************@morganproperties.com.  Thank you.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in the apartment for 3 years with NOTHING being done. This year the office team signed my lease without asking or notifying me and raised my rent form 860.00 to 1030.00 without telling me. 

• Initial Complaint

  Date:07/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 22,2023 I file a maintenance request bc water was spreading on the carpet from the ac closet in the unit. My husband and I have gone to the office and called several times to get this issue resolved. The ****** *** property has not fixed this issue. I have children and an pet and the humid under the carpet will create mold which is a health hazard and they do not understand the urgency of getting this fix.

  Business Response

  Date: 07/27/2023

  Tenant called the on call phone on July 22,2023 our on call tech went to the unit and addressed the issue by unclogging the a/c pipe, than a couple days later the issue reoccur when maintenance went they were not allowed to enter the unit do to the dog being loose. The plumbers went back on Tuesday July 25,2023 to fix the issue but they said it was a big issue so they are here now July 27,2023 since 8AM to fix they are running a line from the a/c drain line to the laundry room and installing new pumps. 

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon moving into apartment, I was met my maggots in the freezer, disgraceful tub and sink thank had cigarette burns, the base of the under the sink cabinet is rotting and breaking away, the closet shelves are uneven, the shelving unit in the master bedroom is broken, the washing machine was broken, they did not change the blinds from the previous tenant and there was dust along with food residue on them, the floor is unstable under the carrier, feels like you're going to fall through due to the wood creaking with each step. The leasing officer and the leasing supervisor *************************** along with *********************** are jokes. They are lazy, unprofessional and dont do what theyre supposed to do. I moved into my current unit as a transfer from a one bedroom and I have tried to be proactive about the move and was told I could only work with ****** because she handles transfers. Well thats hard to do when shes never in the office of takes forever to respond to emails even after Ive been notified that she has read my email. This complex and working with the staff even down to maintenance has been horrible. I will never rent from Morgan Properties again !!!!

  Business Response

  Date: 07/31/2023

  Thank you for reaching out to express your concerns. We are in receipt of the issues you expressed and will continue to work to have them resolved.  

• Initial Complaint

  Date:07/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is ignoring maintenance requests and clearing them without addressing the issues. Including stairs in common areas falling apart and water temperatures in showers that fluctuate constantly on any setting. I knew the building was out of date when I signed a lease, but ignoring significant issues in an unacceptable. They expect renters to pay full price but arent fulfilling their agreement to provide safe and comfortable living quarters

  Business Response

  Date: 07/28/2023

  Maintenance entered the residents  apartment on 5/22/2023 to ensure there are no ongoing issues with the hot water and the water temperature. One of two tanks where down but there still was hot water to the building.  Resident was then emailed by the service manager regarding this issue on 6/14/23 re addressing the concerns regarding the hot water tank.    Additionally, the concerns surrounding the steps were addressed the same day and confirmed by the service manager and property manager.  No additional work orders or complaints have been received by resident since all concerns were addressed and corrected. 

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very, very troubling amounts of flooding of the basement. Each rainfall brings large puddles that fill up the entirety of my storage unit and most of the basement with standing water, resulting in mold and mildew and an overall inability to use the storage unit as advertised. 4 requests for any mitigation of the problem have resulted in still no action taken. The property management staff at ************ apartments are hostile and ineffective.

  Business Response

  Date: 07/21/2023

  Our Sm and RFM will inspect the area and have the proper contactor resolve all or any issues.

  Customer Answer

  Date: 08/24/2023

  The problems have not been fixed or even addressed by property management. Nothing is being done to help with the flooding and standing water, no dehumidifiers no anything. They brought me some pallets as if that will do anything about the flooding, my stuff is already off of the floor, the problem comes from my unit being flooded and everything inside grows mold and mildew due to the damp and flooded conditions. Also OSHA makes it pretty clear to not stand pallets up, somebody could get hurt by those.

  Business Response

  Date: 08/24/2023

  Currently the basement condition and no water. We do have a dehumidifier in every basement. 

  Customer Answer

  Date: 08/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  You have done nothing to mitigate the pooling of the water in my unit and have not once provided me with a usable unit free from mold formation. For these reasons I find your "solutions" inadequate. Fix your buildings.
  
  
  
  Regards,
  
  
  
  ***** ******
  
  
  
  
  
  
  
   
  

  Business Response

  Date: 10/05/2023

  We found only 2 sources of water
  leaking 
  A 1 ½  pvc pipe disconnected from the wall
  causing leaking around the sump pump area - this has been repaired as you can see in the picture attached. 
  A ½ supply line that is corroded and needing
  to be replaced - this has been repaired which you can see in the picture attached.
  The rest of the
  basement was totally dry. 
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting an apartment at *** *** Apartments and Townhomes in Bear, DE since December 1, 2022. I did not know that it was a dangerous neighborhood until May, 28, when my car was stolen from the parking lot. The thieves took the 4 wheels and tyres from my ***** ****** that was parked at the parking lot just in fornt of my apartment. Since then, me and my family don't feel safe there and after talking with the police and looking at the crime map on the *** ****** Police Department we found out a lot of other crimes hapening at this development, so we are in panic now. As we decided to move out, we try to get in contact with the property management, explained the situation and although they were very polite with us, they did not accept what we were proposing, which was to send a 60 days notice without paying the fee (1 month rent) to break the rental contract. Now, we just found another place to leave and I need to send a 30 days notice to leave, but I need your help to try to not pay that fee. Would that be in the scope of BBB? Thanks, *****

  Business Response

  Date: 07/17/2023

  Good evening,

  I am truly sorry that you had this vandalism to your vehicle while parked on the property.  We did cooperate with ***PD to support finding those responsible for this vandalis,  by providing all the video footage on our cameras surrounding this incident.  We have offered the lease buyout option, that is incorporated into your lease, and is something that Morgan offers so that residents have an option instead of being responsible for the remainder of the lease.  As you know, crime unfortunately has no address, and similar situations took place throughout New Castle County. 

  I believe what we have presented is fair alternative.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in your Lakewood Home properties and my issue is that the bottom heating element in my oven burned out on the 20th of June and it took 3weeks to have someone fix it and they came today July 7th and when they replaced the heating element now the Oven cycle light and the oven continues to stay on after they left I went to the office right away to make a formal complaint and got know satisfaction it took 3 weeks to have the first issue fixed and I hope that it doesn't take another three weeks to have this issue done. because we have to unplug the range in order for the oven to go off and have to plug it back in to cook on top I really wish that you had better people taking care of your Lakewood Homes of Salisbury NC 

  Business Response

  Date: 07/13/2023

  When the work order was received by the resident the part to repair the baking element was ordered from our supply vendor. We did make the repair once the part was received from our supplier. We do apologize for the inconvenience that the delay of receiving this part caused. On the 7th when the repair was made the maintenance technician tested the oven range and it was working properly. Another work order was received on the 7th for the oven cycle light remaining on. The part to repair the oven cycle light has been ordered, received and is in process of being repaired. 

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a complaint against The *********************** (Morgan Properties) in Fayetteville, NC. I have experienced ongoing issues with emergency problems, maintenance services, and unprofessional behavior by the management. Specifically:1. Despite repeated complaints, management has not addressed water leaks and air conditioning issues in my apartment, leading to an increasingly unbearable environment.2. Maggots were found in my apartment's floor, and the management refused to provide extermination services upon request.3. My vehicle was towed without prior notification, despite displaying a parking pass and being registered to the apartment. When inquiring about my vehicle I was assured that it had not been towed by the Apartment. After locating it the tow company explained that the apartment had towed my vehicle. When brought up to the apartment, my vehicle was threatened to be towed again if I were to bring it back to my apartment.4. Management entered my apartment without any notice or permission, violating my privacy rights.5. The management initiated eviction proceedings without providing the required 10-day notice to pay rent, despite repeated attempts to communicate with them regarding issues with the bill in the online portal.6. Management has consistently ignored my emails and calls, showing no interest in resolving any of the issues I have raised.7. Reports of electrical issues have gone unanswered by the maintenance team, and the management has failed to respond to my insurance providers' inquiries regarding damages caused by these issues.8. Without my consent or agreement, the management initiated a new 12-month lease despite informing me that my current lease would end if no action was taken.I am extremely dissatisfied with the management's conduct and their disregard for tenant well-being. I urge the Better Business Bureau to investigate this matter and take appropriate action against the management.

  Business Response

  Date: 07/13/2023

  To whom it may concern at the Better Business Bureau,
  

  In response to complaint from ***************************** concerning The ***********************:
  

  1. **. ********* AC unit was fully replaced due to influx of issues with HVAC unit.
  

  2. We spoke with pest control, and they said there is no treatment for maggots as it is a sanitary issue. Maintenance did investigate and did not find any evidence of maggots.
  

  3. **. ********* vehicle was towed because the tags were expired, we did not reach out personally to the tow company, it is in our contract with the company that they may tow any inoperable, expired, illegally parked, etc...
  
  -Page 26 Section 1 of the lease agreement states; “Vehicles which do not bear license plates, vehicles without valid and current registration, inspection, or insurance, vehicles that are inoperable (including vehicles with a flat tire) or that constitute a hazard or danger, or that store hazardous or dangerous substances, are strictly prohibited on the Parking Lot.”.
  
  -Page 27 Section 8 of the lease agreement states; “To the extent permitted by law, Landlord reserves the right to tow or have towed any prohibited vehicle without prior notice to the owner and/or operator and at the owner and/or operator’s sole expense. To the extent permitted by law, Resident hereby consents to the towing any prohibited vehicle herein, waives any further notice prior to towing, and agrees to be responsible for any towing charges paid by Landlord and for any damage caused by the prohibited vehicle, as Additional Rent.”.

  4. We entered **. ********* apartment when he reported his AC being inoperable, electrical concerns, and other maintenance requests.

  -Section 18 of the lease agreement states; We, and anyone allowed by us, may enter the Apartment after first providing you with reasonable notice in order to: inspect the interior or exterior of the Apartment, make necessary, repairs, alterations, or improvements, supply services, or to show it to prospective buyers, appraisers, contractors or insurers. If there is an emergency, we may enter the Apartment without giving you advance notice..
  

  5. A late letter was sent to the resident via email and viewed.

  -Section 42 of the lease agreement states; “You agree and consent to accepting electronic service (email) as sufficient legal service, unless otherwise required by law, of any and all notices related to this tenancy (including, but not limited to, lease renewal notices and demand for possession notices), at your email address currently on file with us. The Notice shall be effective upon sending, and you agree to promptly open and read all electronic notices related to this tenancy.”.
  -Section 2 Paragraph 2 of the lease agreement also states; “IF YOU DO NOT PAY YOUR RENT ON TIME THIS IS YOUR NOTICE. IF YOU DO NOT PAY YOUR RENT WITHIN FIVE DAYS OF THE DUE DATE, THE LANDLORD MAY INITIATE SUMMARY EJECTMENT PROCEEDINGS. YOU WILL GET NO OTHER NOTICE AS LONG AS YOU LIVE IN THIS RENTAL UNIT.”.
  

  6. We have had conversations on the phone as well as in person, when emails were sent the resident did come into the office around 15-30 minutes of them being sent not giving us enough time to respond.

  7. A work order for the alleged electrical issues were submitted on 7/6 and our maintenance team went to the apartment on 7/12. No issues were found when the faceplate was pulled.

  8. ******************** was not auto renewed for a 12-month lease, his lease is to end July 24th, 2023. Due to a 60-day notice not being given until July 2nd, 2023, he is financially responsible for the unit until September 2nd, 2023. He can turn in keys at any time, and should we rent the unit before the financial responsible date he will only be responsible until the rented date.

  -Section 1 Paragraph 1 of the lease agreement states; Either party may end this Lease on the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the Lease End Date..
  
  Sincerely,
  ***************************
  Property Manager
  **********************************
  ************  
  *** ***********************- Morgan Properties

  Customer Answer

  Date: 07/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  The apartment complex did not address emergency maintenance issues in a reasonable timeframe. The apartment complex has notified me once out of all maintenance requests made before entering the apartment. The apartment complex refused to help with the maggots crawling out of the floor and did not come to verify the issue until well after I had to personally take care of it. In direct violation of the lease agreement. The complex towed my vehicle only after I raised issues with them, but did not tow any of the numerous cars that were in violation of the parking rules. The apartment issues a notice for eviction 4 days after a late payment, that was only late because they refused to contact me back to fix the billing issues in their system. Additionally the complex refused to speak to me on the recorded phone calls, forcing me to come into the office and then lied about a forced 12 month lease agreement. The complex still has not answered any emails and I was placed in endless loops of forwarding when calling the office. The complex did not inspect electrical issues, and only marked the maintenance requests as completed. After replacing the AC unit 12 months into complaints of it not working, the unit still did not work and was left unassembled and leaking into the living area. The apartment made no attempts to maintain common areas resulting in fallen trees in walkways and directly causing myself injury and medical expenses. Which went undocumented through the complex due to no answer when calling the office. Additionally I was charged amenity fees for amenities that were never received.
  
  Regards,
  
  *****************************

  Business Response

  Date: 07/25/2023

  All Issues ******************** has presented have been addressed and resolved.  ********************** has spoken with our site team and our Area Vice President.  If ******************** would like to discuss any out standing issues he can contact our Area Vice President at *******@morganproperties.com or ************.  We will not provide any additional responses to ********************** regarding this complaint as this complaint has been deemed resolved.  Thanks 

  *********************

  Area Vice President

  Morgan Properties

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good afternoon, I was a resident of the ********* ******** Apartments which fall under Morgan properties. I stayed there from Late June 2022 - Late September 2022. I just received a notice that they sent late fees / penalties to a third party collection agency (Morgan Properties Collections) stating that we have an outstanding balance. This is the first notice that my family has received regarding any fees. We were never notified of any outstanding balance or fees that were owed. Furthermore, they attached an itemized list of what was owed. While some of the items on the list my family and I accept and would gladly pay to settle the situation. It is the blatant charging of things we documented in our initial inspection when accepting the apartment that they are trying to blame my family for. Things that were wrong before we got there. The primary charge for this was the vanity cabinet in the bathroom, which was broken and had the broken pieces hidden until we got there. This charge amounting to 250.00 dollars. the second charge which needs to be disputed is that the blinds were also in terrible condition and that if closed them too fast one or two fall out. They are stating we owe 100 dollars for this. The one charge I will not dispute is for the carpet which is a 500 dollar charge. I know that charge is correct and warranted. Lastly, with them not notifying us in any regard they tacked on significant late fees as well.

  Business Response

  Date: 07/12/2023

  Good day, BBB

  Re Acct: #********

  Please note that as per the ********' lease, county regulations, and the state's applicable landlord-tenant laws requirements, their Final Move-Out Statement was generated, time-stamped, and issued back on Mon., Oct. 10, 2022. As required per the Landlord-Tenant Act of NY and the Office of Landlord-Tenant Affairs it was sent to the last address on their file {** **** ***** ***** APT #* HENRIETTA, NY ***** - ***** ******** and ******* ********} since no Forwarding Address even though it is required, a copy of that Final Statement letter is attached.
  
  The *******s' signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of your state. Also, that they received your unit in good condition. Again, they acknowledged that they read & understood that they were required to notify us of any damages or repairs needed on the premises:
  
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  After reviewing their unit's Work Order Requests, there were none from them. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 
  
  All of the *******s'' charges have been reviewed with the Property Manager, our Accounting Dept and were confirmed valid. MP stands by the charges on their account under the agreed lease terms & all applicable laws. To ensure their account is satisfied of their outstanding balance & to be Discharged from any and all liability arising from their lease. They may use their online resident portal to make their payment if one was created before they vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when they would like their payment to be processed. The *******'s may fax it to the number below, and the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  ******************************************************************************************************************************