Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

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  Morgan Properties

  8034 Greenleaf Terrance Glen Burnie, MD 21061

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  Morgan Properties

  2340 Noonham Rd Windsor Mill, MD 21244-1949

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  Morgan Properties

  8800 Cattail Creek Pl Raleigh, NC 27616-7790

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  Morgan Properties

  2 South Ave W Cranford, NJ 07016-2674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been getting charged over $200 for my electric bill. For the passed 3 months when I am barely home. When I called to talk to the property manager for two months straight she was always in a meeting . When I finally was able to talk to her she was very ignorant and didnt help the situation. My meters are broken and was moving when all of my stuff was unplugged and the meters were still moving . I dont know who reads my meters . When I call the place who mails us the bills they say that they dont read the meters they generate the bill back to us . They say the property manager does something with the meters . But then the property manage says the billing company reads them. Both ends are giving me two different stories. When I went to the main office to tell them about my meters they came to my apartment and put a lock on the door with the meters in it .

  Business Response

  Date: 09/13/2023

   Hello,

  We are reviewing the attached complaint by our resident ************************  While our investigation is still ongoing, I can report that electricity billing at ***************** is based on *********.  The sub-metered electric service is calculated using a metered methodology based on ****s standard rates.  That rate is multiplied by the meter usage for each unit, and there is also an electric distribution charge which is determined by the **** tariff.
  
  Since ****************** moved in earlier this year, her apartments billing has been based on an actual meter reading rather than an estimation.  It does appear that the high bills she is receiving are based on higher seasonal usage. Based on RealPage our *************** who reads the meter and provide bills, no issues were found with their meter.  Nevertheless, we will continue to investigate and if we discover any other reason why her bills are high, we will provide them to you. Please find attached a copy their electric breakdown and images of their meter take  August 8-1-23 & 8-29-23.

  Thank you 

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leasing office/management at Morgantown Place instructed us to apply for any of the available apartments online that we were interested in. No pictures of specific apartments were shown in conjunction with the application. A clean, well-kept unit was used in advertising on Redfin. We were told we could not view any of the apartments prior to leasing as they were occupied. We applied and were approved for the apartment and told to sign the lease to hold the apartment. When the day of the lease began, we picked up keys and went into the apartment to see it for the first time. The apartment has an overwhelming foul odor, pet feces and dirt stained carpets throughout which are peeling up and loose all around the perimeter. There is no floor trim molding except around cabinets. Kitchen and bath cabinet doors and drawers are broken with few being totally functional. There is a screw in the front of the dishwasher as well as rust and mold on the innards. The base cabinets are broken apart at the corners and screwed together haphazardly in addition to being warped and odorific due to excessive water damage. All cabinet doors in bathrooms and in kitchen are peeling their vinyl coating/wrap. A cockroach infestation is present. The air vents, covers and returns are dirty and mildew. An electrical outlet has prongs broken off inside of it. Immediately, we addressed the deplorable, unfit living conditions and absolute negligence on management and maintenance. We were told our options were to move to a sister property at a different rate AND paying $300 to "transfer" our lease, or have management address the infestation by spraying more poison in the apartment to kill the bugs. Our last option management gave was to pay $18,000 to buy out our lease. We have attempted to contact their corporate managers so they can address the false advertising, bait and switch practice, noncompliance with building and housing codes, and uninhabitably since onsite personnel have zero authority.

  Business Response

  Date: 08/21/2023

  ***********************
  Property Manager
  Morganton Place Apartments
  August 21, 2023
  
  After speaking with ************** regarding the issues, I immediately discussed it with my supervisor. After doing so, I contacted ************** and arranged a date and time to view the condition of his apartment unit and discuss following steps. Upon inspecting the unit, I discovered that ****************** concerns were warranted and understandable. With approval from my direct supervisor, I informed ************** that we would be releasing him from his lease, without penalty, as our site and staff were responsible for the condition of the dwelling. The lease was terminated, keys returned, and ************** was given a full refund of monies paid (minus application fees) with an expedited refund. 
  
  While no mention of or request was made of reimbursement for external costs, it appeared to me that the solution we presented to ************** was amicable and required no further resolution. Should anything further need addressed, I would be more than happy to speak with **************. I would like to offer my deepest regrets for how the leasing and move in process transpired and use it for myself and my team to learn and grow, so as to prevent similar situations from arising in the future. 
  

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't moved in yet and this place is the worst. First they charge for guest parking. Secondly, i signed my lease with a move in date of September 1, 2023 back in July and now they're telling me 2 weeks before my move, that my address is changing because they didn't confirm that this person was still moving, I have to contact movers, utility companies, insurance companies, contractors and furniture companies back again. The insensitivity is ridiculous and unprofessional. Just contacted the Regional manager *******. Left voicemail. Requesting a reduction or removal of security deposit and or upgraded apartment at no additional cost.

  Business Response

  Date: 08/21/2023

  Good Afternoon,

  I spoke with ***************** regarding the current resident not moving out as scheduled. Unfortunately the resident extended the lease with minimal notice. We discussed the process when a tenant holds over which is often a process that would be beyond ** ******** new move in date of 9/1. ***************** was transferred to a new unit, when walking the new unit ***************** had several items that we will address prior to move in. I apologize for any inconvenience that this has caused unfortunately this is beyond the control of the team. 

  Thank you and have a great day!

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I'm writing this in complete frustration and dissatisfaction with your property. I live at ************** Apartments. My A/C unit has been broken for over 2 weeks, during the hottest temperatures of the summer. I have tried to get updates and feedback from leasing professionals/manger *******, maintenance manger *********** and assistant manger. Everyone says they are going to follow-up and never does, my request have been ignored and have fallen on death ears.  I don’t feel valued as a resident even as a human being, how do you expect me to live in an apartment home where the temperature reached 80 degrees daily?. Whether it’s a window unit or not it’s not cooling a whole 700 sq ft apart, when you have to cook and wash clothes that emit heat. And when I call for an update there’s a underline attitude as of im bothering them from doing there jobs but yet there’s a text every day about rental payment but my maintenance request has been on hold since July 31st. Customer service has been poor and this has been ridiculous because why would they care, they’re going to there homes and sitting in an office in AC. 

  Business Response

  Date: 08/14/2023

  Good Evening,

  Thank you for taking my call today.  We apologize for the delay in repairing your Acir Conditioning unit.  We spoke with the supplier/installer today and the fan blade is expected to be delivered by Wednesday/Thursday of this week. We appreciate the feedback that you shared regarding the follow up additional customer service that should be met by our office team.  We will make sure to communicate in more detail going forward and once again apologize for any inconvenience that you have experienced.

  Business Response

  Date: 09/05/2023

  Good Morning,

  We received a notice from the BBB that this had not been responded to, please refer to the response provided on 8/14. Thank you

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve had mold in the apartment for months. I’ve now put in 4/5 service requests since January. They come and spray the vents and it always comes back. I have a 6 month old at home and I have been getting sinus infections. I also can never get ahold of a manager and corporate never calls back. This is not only a health risk but awful customer service

  Customer Answer

  Date: 08/09/2023

  I made a report about my apartment complex but they ended up fixing everything the same day. They came and cleaned everything professionally and even educated me on how to properly use the ac so condensation wouldnt build up anymore! 

  
  

• Initial Complaint

  Date:08/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For over 2 years now we have been asking the maintenance managers and putting in service tickets to get different repairs inside of home. If they do come to the my unit, they take pictures and leave, never to return. We have had minor things fixed before. But my carpet had a mold underneath of it, they had a contractor come out to dry up a water issue behind the washer machine . He cut out a piece of carpet that had mold on it. Now I have a hole in my carpet and no one will replace it. Carpet also is not connected to transition pieces, so it is a fall hazard and the metal piece often causes minor cuts on my feet. Also having issues with paint coming off the wall, broken appliances(microwave). I have been trying to get in contact with property management to inform them of my 2 year old who has also received injuries because of my carpet but no response. I’ve asked multiple time to speak to the property manager over the course of months/years. I even made my presence in office. Also in kitchen my stove and refrigerator were pulled out on 2 different occasions. One was for rodent activity, the other was to replace the refrigerator. Both times my vinyl on the floor was damaged, and they are now holes in that floor as well. Once again I was told something would be done, but that was also months ago. I'm am tired of putting in tickets for a place that refuses to do the work. However the rent goes up every year and they are charging like this is a well maintenance home. My neighbors have been talking about similar complaints also. I truly wish they could end my lease so I could part ways since the work cant be done. Its not fair to pay so much and not be able to get these important items repaired.

  Business Response

  Date: 08/28/2023

  The Property Manager went to the home with Maintenance and spoke with the resident after receiving this complaint. The resident stated that the carpet concerns were already addressed and there were no issues at this time concerning his carpet. The microwave was still secured to the kitchen cabinet. The resident stated that he did not want any services and asked the staff to leave the home once he was informed that he would be responsible for some of the cost of the new vinyl due to the damage he caused to the vinyl throughout the first floor.

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is 8/4/23 and I have been with air conditioning since 7/28/23. With no help, call back or response. It is Morgan Properties that is the property manager for the apartments I live in.

  Business Response

  Date: 08/07/2023

  I've had a chance to review your complaint, and I'd like to apologize for the issue with the HVAC. Thank you for taking the time to share that with me so I can make it right. Issues with HVAC is something that our team at Harbor Place doesn't take lightly. Thank you for allowing our on-call technician to come to your home Saturday August 5th, 2023 to resolve the issue. If you have any further issues please reach out to me directly at [email protected], thank you. ******* ******, Property Manager 

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to make payments on a debt with this company but need an adjustment I moved out in February .they charged me for march but have me down for eviction for February.slso charging me for carpet in Maryland also charging me for trash 100 for a grill the maintenance man gave to the neighbors I just need an adjustment or lesser settlement

  Business Response

  Date: 08/08/2023

  Good day, BBB

  Re: Acct #********

  Please be advised that ****************** charges have been reviewed with the Property Manager & our Accounting Dept. and were confirmed valid as per her signed lease, where she acknowledged that she read & understood her obligations. But as well as her county regulations, and the state's applicable laws as per the Landlord-Tenant Act of Maryland and the Maryland Office of Landlord-Tenant Affairs.

  In accordance with all those regulations and applicable laws, **************** is responsible for any & all charges including, but not limited to, Rent, late charges, court costs, damage charges, and utilities were applicable until she returns the premises and ends her tenancy. Per all applicable laws of the Landlord-Tenant Act of Maryland. This was not until she released possession of the unit back to MP, which was not until all {keys, fobs, permits &/or passes} were applicable are returned. This was not until Tuesday, March 7, 2023, when her keys were received via by mail carrier.

  Regarding her claims of Eviction. **************** agreed that her Base Monthly Rent and any Additional Rent (collectively the Rent) to us by the first (1st) day of every month. Rent is due on the first day of the month, and failure to pay the Rent by that date is a violation of the Lease and may not withhold or offset Rent unless authorized by law. If any portion of the Rent (including Additional Rent) is not paid by the fifth (5th) calendar day of the month. After which ** is allowed to file a Warrant of Restitution per all applicable laws. MP did back on Jan 23 regarding ******************* failing to satisfy her rent for Dec. As she only partially paid her rent {Sept, Oct, Nov, Dec 22, and Jan 23}, She did not pay Febs or the prorated amount for March. Attached is her account ledger showing all charges, credits, and balances.

  Morgan Properties stand by the charges on ****************** account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. ****************** account has been forwarded to NCS, an outside collection agency, after her outstanding balance due date expired back on Mon. June 5, 2023. She must contact them directly at ************ / ************** with any inquiries regarding her account or to make arrangements to satisfy her balance.

  Customer Answer

  Date: 08/10/2023

  This complaint will never be settled i’ll just pay and let god handle those thieves i never said i wasn’t going to pay i just said this company is illegally collecting monies under false  documents i’ll just let god handle them Thanks 

  Customer Answer

  Date: 08/10/2023

  i tried contacting this company they have no idea about this account

  Customer Answer

  Date: 08/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Business Response

  Date: 08/14/2023

  Good day, BBB
  
  We are not sure as to what part or what details **************** is disputing as there is nothing mentioned in her complaint: "Complaint: ******** - I am rejecting this response because: *******, *************************"

  **************** was held for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities where applicable. She was charged in accordance with her states proration requirement regarding the remaining useful life of the carpet the tenant has damaged. Please note that MP, by the charges on *** ******’s account under the agreed terms of your lease & all applicable laws as per the Landlord-Tenant Act of Maryland and the Maryland Office of Landlord-Tenant Affairs.

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in Carriage Hill for almost 3 yrs before this incident happened. I was hit with the pandemic and had to utilize the eviction prevention program. I had a very big balance but the program paid a great majority of my balance. When the program made their payment in April, I called and talked to *************************** and she told me what I thought was my remaining balance. I went to go get a money order the same day & paid what I thought was the balance. I talked to ****** and I talked to ****************, who is the collections manager. She looked over my account the day I turned in my money order and she didn't tell me any issues. To my understanding the only balance I was supposed to have was for May's rent. Right before Mays rent was due I get a notice on my door saying I have to pay an additional over $2000. I called ****** and she said she made a mistake when we talked and didn't give me the full remaining balance. I talked to **************** to complain & she said if I can come up with May's rent & the additional $2000, I could renew my lease. Obviously, I didn't have $3100 just sitting, so I decided to utilize my scheduled move out. I moved out when I was supposed to. My daughter got sick & I couldn't turn in my keys. Even though I explained this to them, they kept telling me to turn in my keys. Finally, I got an email about me getting "evicted" I advised that I been moved out. They told me that someone was living there because someone was taking the notices off the door. And they were still filing for evictions. I have to put in Seals to the court every single day to try to get this off my record so I can rent another apartment. They are still holding me responsible for an apartment I haven't lived in since 06/30/2022. Its ruining my life. Its ruining my credit. Not to mention all the maintenance  issues I had in the apartment that noone ever addressed. or when a closet door fell on my 2 yr old head and I had to threaten to sue before someone fixed it. I HATE THIS COMPANY

  Business Response

  Date: 08/08/2023

  Good day, BBB
  
  Please be advised that ************** is representing some of her facts. Please note that her account was not current since Sept 2, 2019, and she moved in back on Aug. 02, 2019. Back in Dec 21 we found out that she was approved for Rental Assistance by the ****** ***. MP received a payment Thurs. April 28,2022, of $16,959.25 leaving a balance of $2,687.94. But on May 1st her rent and utilities were due increasing her balance to $3,884.54. ************** decided to only make a partial payment of $1, ****** even though as she acknowledged she was told of a balance of $2,687.94 which was correct until her next months rent was due.

  On Tuesday, May 10, 2022, the Leasing Office talked to ************* about her account balance. She states that she would "have the balance paid by the end of May and that she is willing to make payments on time to extend her lease." No payment was received in June, July, Aug, Sept, or Oct}.Our leasing office filed & was awarded Warrants of Restitution from the ********* County District Court for nonpayment. They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped ************** returned the premises and ended her tenancy on Tuesday, November 1, 2022.

  Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History reports as required by all applicable laws. After ************** move out a Final Inspection was completed in her unit. Even after Morgan Properties deducted her Security Deposit & Security Deposit Interest from ****************** account balance. She still had an outstanding balance of $10,624.49. Attached is a snapshot of her account ledger showing all charges, credits, and balances.

  All of **. ****** charges have been reviewed with the Property Manager & our Accounting Dept and were confirmed valid, as per the terms of your lease, county regulations, and the state's applicable landlord-tenant laws requirements. MP stands by the charges on her account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws per the Landlord-Tenant Act of Maryland and the Maryland Office of Landlord-Tenant Affairs.

  ****************** account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding your account or to make arrangements to satisfy your balance.

  Customer Answer

  Date: 08/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The response doesn’t make sense. If my balance was $20,000 and ****** made a payment of $16,000 how is my balance $2600? My balance when I called ****** was $4500. I handed in my $4500 money order to ******. I talked to *** ****** the same day and she didn’t mention anything to me. She only mentioned the extra $2600 when I complained to her about the extra $2600. *** ****** was the one who gave my scheduled move out an extra month because I was supposed to move out the end of may but she said she’ll give me until the end of June because she acknowledged the miscommunication. Also, I didn’t pay Mays rent because I was upset about the extra $2600 and I wasn’t too sure if I wanted to continue with this company. So I don’t know who they got $1100 from. Maybe they are quoting what my rent was at the time which was $1102. I said I would TRY to make the required payments so I can continue my lease. The only months I should be “penalized” for is May & June. All this company knows how to do is lie and try to cover their behinds. Had ****** gave me the correct balance after the $16,000 payment which was $7100 then we wouldn’t be here. 4500 + 2600 is what? 
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 08/08/2023

  Also, the eviction wasnt stopped because by time I got to the property on either 11/2/2022 or 11/3/2022. I was informed that they had already changed the locks and I was no longer in possession of the unit and I NEVER turned in my keys after they told me that. The attached will show that I was evicted and the next line is me trying to seal it. If I havent been up to date with my rent, then from 09/2019 to April 2022, my balance should be a lot more than ****** right? And then how are trying to evict someone on the eviction prevention program? 11/2020 was the ***** year. Also, we not going to acknowledge that a closet door fell on my child head? Or my apartment flooding because of an old washer and they replaced it with an even older washer? Not to mention all the other properties that has worse problems than this location. 

  Business Response

  Date: 08/14/2023

  Good day, BBB
  
  As a friendly reminder to **************, as per his application asking for rental assistance, one of the requests to MP was to waive his late fees & legal fees at that time. ($20,592.94 past due rent - $(945.75) Removal of late/legal fees from 8/2020-7/2021 and 12/2021-2/2022 - $16,959.25 United Way payment = $2,687.94 remaining outstanding balance). Attached is another copy of his account ledger showing all charges, credits, and balances for her review and records.
  

  As ************** acknowledged that his rent was not satisfied.He claims that his account balance was not provided to him. But ************** had access to his online account portal via Rent ***. This was how he filed his forty+ Work Order Request from repair & received his Renewal Notices each year. He had access to all of his Lease Doc, Account Ledger, updates on our Court Filings, and other information regarding his account.

  MP stands by the charges on **. ****** account under the agreed terms of your lease, all applicable laws, and results to the Warrant of Restitution filed in mid-Oct. just prior to ************** returning the premises and ending his tenancy with MP on Nov. 1, 2022. As well as the Judgement that was awarded by the courts on Oct. 11, 2022. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History reports as required by all applicable laws.  

  ****************** account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding his account or to make arrangements to satisfy your balance.

  Customer Answer

  Date: 08/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  On 04/06/2022, *************************** said my remaining balance after the ****** *** payment was $4,548.00.  I have my debit card statement where I went to ******* on that day 04/06/2022 and got a money order in the amount of $4548 and I'm pretty sure I can get the proof from ******* as well. If you're saying after the united way payment and, you waiving whatever fees, that my balance was $2600, with me paying $4548 on 04/06/2022, why wasn't my account up to date? I don't see my payment of the $4548 on the ledger and I turned it in to ****** that day and I spoke to **************** who confirmed that it was recorded. Again, that's why I was given an extra month to move out.
  
  Regards,
  
  *********************

  Business Response

  Date: 08/16/2023

  Good day, BBB
  As a friendly reminder to *** *****, she paid $4,543.00 back on April 6, 2022, and that was deducted from her total of $25,135.94, leaving her an outstanding balance of $20,592.94 for past due rent. The amount of $945.75 was removed for late/legal fees from 8/2020-7/2021 and 12/2021-2/2022. This was part of the agreement with ****** *** prior to their making a payment on *** *****'s behalf. Payment from the ****** *** for $16,959.25 was not received and processed until April 28, 2022. So, we are not sure as to how *** ***** came up with the amount of $4,543.00. Attached is another copy of his account ledger showing all charges, credits, and balances for her review and records.
  
  MP stands by the charges on *** *****’s account under the agreed terms of your lease, all applicable laws, and results to the Warrant of Restitution filed in mid-Oct. just before *** ***** returned to the premises and ended his tenancy with MP on Nov. 1, 2022. As well as the Judgement that was awarded by the courts on Oct. 11, 2022. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History reports as required by all applicable laws. *** *****'s account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding his account or to make arrangements to satisfy your balance

  Customer Answer

  Date: 08/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Yall are finally now admitting that my balance wasn’t $20,000. It was $25,000. Thank you. ****** *******, your employee NEVER told me about my $25,000 balance. And throughout this whole debate no one mentioned my balance being $25,000. ****** told me they made the payment on April 6th, that’s why there’s a phone call from me on that day where I talked to ****** ******* and she told me about the $4543. Y’all need to talk to *** ******* oh but of course she doesn’t work for your company anymore. Furthermore, I saw *** ****** on April 6th as well and AGAIN she looked at my account and never mentioned that I owed an extra $2600 because my original balance was $25,000. That’s all I wanted out of this, was for y’all to admit that no one told me what my original balance was. When *** ****** gave me the move out extension she still never mentioned to me about the $25000 balance, she couldn’t explain to me where or how the $2600 balance came about but all she knew that it was showing. I was told not to worry about my balance until ****** made their payment by ****** hence why when I got the email from United about them making their payment I called up to the property to get my balance. Aren’t all calls recorded? Why can’t they pull up their april 6th 2022, phone call so we can solve this altogether. 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 08/24/2023

  Good day, BBB

  *** ***** had access to all of her records {Lease, Work Order Request, Account Ledger, Lease Renewal Notice, and etc} via her online account postal through her Rent **** account. As a friendly reminder that MP stands by the charges on *** *****’s account under the agreed terms of your lease, all applicable laws, and results to the Warrant of Restitution filed in mid-Oct. just before *** ***** returned to the premises and ended his tenancy with MP on Nov. 1, 2022. As per the terms of Lease, the tenant has the obligation to keep track of their account balance. As well as the Judgement that was awarded by the District Courts. *** *****'s account has been forwarded to ****, an outside collection agency, after her outstanding balance due date expired. She must contact them directly at ************** with any inquiries regarding his account or to make arrangements to satisfy your balance

• Initial Complaint

  Date:08/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/27, my door was posted with a notice stating that I was violating the pet policy. I immediately sent an email to management via the Morgans Property Site, advising that I do not own any pets, I never have. I am unable to share living space with any type of animal. I advised that an error had been made that should have been confirmed prior to posting threatening notices on my door. When attempting to pay my rent for July, I have found that they have added a $500.00 pet deposit on my rent. Noone has been to my home to check for pets in my property yet they are charging fees to my account in error. Had anyone actually checked this apartment they would have clearly found that an error has been made. It is absolutely absurd that this has happened and I will be using all available resources to have this error corrected.

  Customer Answer

  Date: 08/03/2023

  Please note that upon meeting with ********** management, it was determined that an error was made.  I was able to pay the normal rent amount.  The difference of $325.00 still remains on my account balance.  Once this amount has been removed, I will consider this issue resolved.  
  

  Thank You, 

  *************************

  Business Response

  Date: 08/09/2023

  ******************,

  Thank you for allowing our team to correct the issue with the fees that were applied to your account.  Your ledger has been rectified and we adjusted the balance to reflect a zero amount.  We sincerely apologize for any inconvenience this ay have caused you.