Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  8034 Greenleaf Terrance Glen Burnie, MD 21061

• 

  Morgan Properties

  2340 Noonham Rd Windsor Mill, MD 21244-1949

• 

  Morgan Properties

  8800 Cattail Creek Pl Raleigh, NC 27616-7790

• 

  Morgan Properties

  2 South Ave W Cranford, NJ 07016-2674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The HVAC system is incorrectly hooked up. The intake vent is not connected to the furnace. The HVAC closet is dirty and there is visible mold inside which has now been circulating in our apartment. I have had three sinus infections since we moved here in April 2023 and an ear tube placed by ENT. The air smells moldy like a damp basement. We have contacted Morgan Properties management and maintenance several times to no avail. The problem has not been corrected and all our clothing and furniture smells like mold. There is no other visible mold in the apartment. We have requested for the connection to be corrected and for the evaporator coils to be cleaned and disinfected. They are ignoring our requests. We will likely have to file an insurance claim for the damage to our belongings. We have been treated unfairly and have attempted to resolve this with them multiple times over the last few months via email, maintenance requests in the portal, and in-person discussion. We want this fixed or we want to be able to break the lease without penalty and have our security deposit returned as this unit is unfit for habitation.

  Customer Answer

  Date: 09/15/2023

  We have been contacted by the maintenance supervisor who stated he will come today (9/15/2023) to assess the issue. The property manager said they will hire an HVAC company to remedy the issue sometime next week. Would like to leave this open in case they dont adhere to their word, which theyve done since July when the facilities manager came to assess the problem personally. My goal is to work this out with the Property Manager and avoid any litigation. 

  Customer Answer

  Date: 09/15/2023

  My phone number is showing up incorrectly. It is ************. Thank you!

  Customer Answer

  Date: 10/01/2023

  The company hired a contractor to repair the faulty air intake duct. They hired a professional to vacuum, brush and sanitize the ducts in the apartment. They also state they cleaned the evaporator coils to the central AC, which we did not witness. It no longer smells like mold from the system at this point. We also have not run the AC since the ductwork and cleaning were performed. 

  Business Response

  Date: 10/17/2023

  HVAC vendor was brought out to address this issue. HVAC unit and closet were cleaned on September 19, 2023.

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is put an account in collections that I owe $1706. I have been trying to dispute this allegation since Ive seen it on my credit report in May. I have contacted the leasing department via email, phone and office visits. They have not attempted to resolve this matter. The only answer that I have been provided is that theyre investigating. Although I have provided several pieces of documentation that I do not owe a debt the leasing office has failed to clear the debt. The leasing office canceled the last two meetings I scheduled regarding this matter. With the false debt it has prevented my family and I approval from other landlords. I would like the debt to be cleared and my credit report cleared of the false debt.

  Business Response

  Date: 09/19/2023

  Good day, BBB

  Please be advised that *** ****** has provide you a copy of her account ledger dated 08/22. Please note that **** her rental assistance program recalled $3,526.00 back on 10/22, there was a housing rebalance and a abatement for **** taking back payments totaling $657.26. *** ****** claims that "-  July 2021 - Oct 2021 my tenant rent payment was not changed it still shows $817.00 however, my tenant rental payment was reduced to about $35.00 for those months. **** payment was $1,880.00." The account was adjusted just in rentsub only. On October 6th, 2021, we received another revision with new monthly amounts which were $817 tenant rent payment and $1,098 for ****. On June 27, 2022, we received another new monthly amount to begun on 7.01.2022 (tenant rent $152 and **** $1,763). 
  
  All of *** ******' charges have been reviewed with the Property Manager and our Accounting Dept. and were confirmed valid. A representative from **** has been cc'd along *** ******s' emails. She as well confirmed ****'s part in regards to them assistance with her rent and confirmed that it took **** to reconcile their records. *** ****** signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of her state. That she was the only responsible party on the Leasing Agreement even though she was receiving rental assistance. Which means that she is responsible for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities were applicable after her assistance was applied to her account balance. 
  
  Please note that Morgan Properties stands by the charges on *** ******' account under the agreed terms of her lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. *** ****** was advised that her account has been forwarded to **** an outside collection agency after her outstanding balance due date expired. She must contact them directly at ###-###-#### with any inquiries regarding making arrangements to satisfy her balance.

• Initial Complaint

  Date:09/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a formal compliant against this business for reported harassment and refusal to hold up their end of the contract when it comes to upkeep of the unit and grounds. Per my lease agreement, the landlord is responsible for fxing appliances in the unit and ensure the building is keep in a sanitary and hygienic manner. That has not occurred since signing the lease. Tenants were forced to pay a mandatory $80 amenities fee for amenities that do not exist. Building, particularly common areas and hallways with trash and animal *****. When brought to the attention of staff in the leasing office, they refuse to do anything. They retaliated against me and my family for bringing to their attention concerns related to security of the building and cleaning of animal ***** and trash in the hallways and common areas. Recently, I renewed my lease and was required to renew my rental insurance--which I did. Proof of that rental insurance was sent to staff in the leasing office yet they have continued to harass me and my family claiming we do not have rental coverage and threatening to obtain a different policy with the cost added to my monthly rent. Office staff is consistently harassing, retaliating again my family including raising my lease. They have been provided proof of insurance, but made a decision to obtain additional coverage without my permission and charging me extra on my monthly lease. I already have insurance and refuse to pay a cent more than what was required which have been obtained and proof of insurance provided. This landlord continues to take money that is not due to them and feel they can simply charge tenants and force them to pay by adding to the monthly rent. Insurance have been obtained and proof provided. I will not be paying anything additional to this leasing office/company. Enough is enough.

  Business Response

  Date: 09/21/2023

  Hello, our buildings get cleaned daily. This event that occurred was a onetime event that was taken care of with in 24 hours. The $80 Amenity Fee is for the fitness center, business center, social lounge, ******* high speed internet, smart home technology, swimming pool, fire pit/outdoor lounge, playground, ****** hub, and bike share program. Out of the amenities listed the only amenity that is out of service as of today is the bike share program and the swimming pool because it is no longer pool season. Every time that a resident renews, they are required to provide proof of insurance to ensure that the new lease is covered under the policy. We did receive your policy through email and sent it to our insurance department. Any notices that the residents receive about insurance do not come from the leasing office. They come straight from the insurance department that is not onsite. When the renewal period comes around the rent always increases by a percentage determined by the market rate. We do not make the adjustments or renewal proposals at site level they are done by upper management in corporate. Once a lease is signed for a set rate the rate is active until the lease expiration date. Lease renewals are completely optional, and the residents are not required to renew unless they choose to do so upon accepting the new rental rate. 

  Customer Answer

  Date: 09/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I have already purchased insurance and provided the appropriate documentation. I have spoken to my insurance company and they have ensured that the documents are correct. The insurance company does not understand what additional is needed and neither do we. We have nothing additional for this leasing office. They are simply trying to force us to go with their preferred insurance company and take more money that they're not entitled to. I can choose whatever insurance company I desire and it doesn't have to be their company. This is predatory behavior and it's not going to work. Insurance has been secured and they are in receipt of the document with the policy information. These people are bullies and predators. 

  Also, everything stated is a lie, the issues regarding safety and sanitation in and on the property grounds remains ongoing. They are also allowing people to smoke in the building and on the building grounds which serves as an asthma trigger for tenants including my child. I will be addressing that with county and state health officials. Last, pools and bike share have been out all summer long. These folks are liars and slum lords. They are preying on residents and not providing the services that they are being charged for, plain and simple. And to say that someone can just leave if they don't like what they are doing shows exactly the kind of predators we're dealing with. I will not be responsible for any additional insurance that is secured without my approval as insurance has already been provided and document sent.

  ******************************* ******

  Business Response

  Date: 10/23/2023

  Dear ***. ******,

  I would like to extend my sincere apologies, that my previous correspondence didn't answer your concerns.  I have taken a fresh look at your resident account to verify if you were charged for non-compliance by renter's insurance.  I can confirm that you haven't been charged for this and your renter's insurance is in full compliance.  As stated in the previous response whenever there is a lease renewal, the resident gets a letter in the mail advising that updated insurance is required.  At that time, it is necessary to renew your renter's insurance policy and provide a copy to the leasing office.

  The other issues that you mentioned have been addressed, and we have not received any correspondence from you or any other resident that the following issues have not been resolved. 

  We have cleaners that clean the community and buildings every day. These cleaners report any issues they come across to the leasing office and anything that they are unable to complete we have our maintenance team address. 

  We are a smoke-free community as stated in the lease, and anyone that does not follow this regulation is under breach of contract.  At which time, we proceed with sending a violation notice to the persons involved, letting them know they are in violation of the rules and regulations and the action must cease immediately.  Along, with language that reminds them that further violations of this nature could result in a termination of the lease.

  You are correct, the bike sharing has been out of service pending repairs.  

  The pool is now closed.  Our season runs from May 27th , 2023, through September 4th , 2023. 

  I trust you will find this correspondence answers your concerns.   

  Customer Answer

  Date: 11/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  They are lying. The reason they did not respond to my questions initially is because they were attempting to bully me into paying them more monies that they are not owed. They tried to intimidate me and bully me to pay them for insurance that I had already paid for and provided them proof of. They put a pause on this because I had already filed a complaint exposing them for attempting to steal monies they were not owed. On 9/30 (after this complaint was filed), I received an email stating that they indeed received the proof of insurance, and I was "good to go." I don't need any apologies from these crooks, what I need is for them to leave me and my family alone. Stop harassing us, trying to intimate us to muscle more monies from us for an unkept property.

  None of the other issues "have been addressed" the building is filthy, the 3rd floor in which I reside have not had air conditioner all summer long. Every single floor had air conditioner working except ours and when brought to their attention, they did nothing. The elevator is always dirty, out of service when there are individuals with disability in wheelchair living on higher floors of the building. I know because I spoke with the nurse who brought the patient in a wheelchair and the elevator was out of service for nearly 1 week. Furthermore, there is animal f**** all throughout the grounds---children are outside playing and stepping in animal f**** Trash receptacles are left out in the parking lot for days without any dumpster service. Broken glass and trash is all in the parking lot when kids are outdoors playing, creating a serious health hazard.

  Bike share have never worked since I initially signed the lease here in 2021. It has never worked, they can lie all they want, but it has never worked. This hasn't been an issue since this summer. The pool is closed 3/4 of the short summer months, yet they are charging amenities fees for all these services. These folks are liars, slumlords and predators. They only repair things brokens in the units when it's to get a new tenant moved in. They take months to respond to any request for maintenance for current residents. Just a bunch of liars. I want no more communications from them---all I want is for them to leave us alone until we can vacate this dump.

  Regards,
  
  ******************************* ******
  

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* **** Apartments is withholding my Security Deposit for extra fees that has occurred since I moved out. I was provided a move out letter from management dated Aug 4,2023 indicating no balance due and was told that my Security Deposit would be refunded. It has been past 30 days after email and phone calls to manager I still am waiting. If there was mistake on your end concerning my account fees that is not my problem, I want my money back. I have not received any notification of any additional fees or charges. I pay my rent in good faith, l the apartment was left clean there was no problem with it. Please after all that I have endured while living there the mice, pipes bursting, ceiling leaking I still stay and the rent was paid so please let me leave on good terms without now having to fight for money that rightfully mind. It would be greatly appreciated I should not have to continue to wait on my money why your accountant or whoever figure out their mistake this is definitely not good business practices. Thank You !

  Business Response

  Date: 09/18/2023

  Hello, I do apologize for any confusing regarding your deposit refund. It is our priority to make sure all future, current and past residents issues are handled in a timely manner. When there is a 3rd party helping with rental payments and you do not use all the funds that has been received when you decide to move, we are required to give the money owed to the recipient that has issued those funds. Unfortunately, we over paid and the 3rd party, and they would not refund what was owed to you. Our team worked very hard to make this right and had a refund check overnighted to you once we confirmed the 3rd party would not issue you the over payment. For any other issues regarding your apartment while leaving here we took care of any issues you had in a timely matter. I am sorry that you feel this way but hopefully our efforts making sure that you have been taking care of reflects how much we care. Thank you

• Initial Complaint

  Date:09/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident of Village of ********** in “lovely” Fayetteville, NC. I paid all my bills in time and left the apartment spotless when I moved out. They not only took my deposit (of 300) fraudulently, but also snatched an additional 300 dollars in penalties for leaving early. This was after I had an agreement in writing with one of the property managers at the time to allow me to leave early since I was in the ****. Now this agreement isn’t holding water even though the employees at this facility were there when I made the agreement and got it in writing. I am seeking the money I am owed back. I have tried contacting the property I rented from but they were no help.

  Business Response

  Date: 09/29/2023

  Good day, B.B.B.
  
  Please be advised that *** ****** signed off that he received
  a copy of his Lease Agreement & Addendum. He acknowledged that he read and understood
  their terms and expressed his state's applicable laws. *** ****** was held responsible for any all charges
  including, but not limited to, Rent, late charges, insufficient funds charges,
  attorney fees, court costs, pet rent, damage charges, and utilities in
  accordance not just to the terms of his
  lease, county regulations, and the state's applicable landlord-tenant laws requirements. But he was also held in accordance
  with the latest Congressional amendment to the Servicemembers, Civil Relief Act
  States Residential (apartment) lease terminations – 50 U.S.C. § 3955, which states:

  The lease must
  either be executed by a person who later enters military service or is in
  military service and later receives permanent change of station ("P.C.S.”)
  orders or deployment orders for a period of at least 90 days. To terminate a
  residential lease, the service member must submit a written notice and a copy
  of his or her military orders – or a letter from a commanding officer – by specific
  methods to the landlord or landlord's agent. If a service member pays Rent every
  month, once they give proper notice and a copy of his or her military orders,
  then the lease will terminate 30 days after the next rent payment is due.

  Per the applicable Federal
  law, *** ****** gave his Notice to Vacate on Thursday, June 15, 2023. It did
  not go into effect until "the lease will terminate 30 days after the next rent payment is due." Which would have been Saturday, July
  1, 2023. On August 1, 2023, *** ****** was charged for the entire month of
  August, but on August 24, which was after he returned to the premises and ended his tenancy on August 22. Morgan Properties deducted his Security Deposit of $300.00 from the
  account balance on August 24. On the same day,
  he also received a Rent Credit for nine days in the amount of $(333.87), an Amenity Fee, Pest Control, and Trash
  credits totaling $(20.97).

  A reminder that *** ******'s
  lease end date was September 7, 2023, but he did move out early on August 22. He
  was held Rent responsible until 9/7/23 as per his lease, county, state, and the
  ****. Attached is a snapshot of your account
  ledger showing all charges and credits. It shows his zero balances as M.P. has
  already written off his small balance of $1.74, and
  he currently owes M.P. nothing, and his account is considered closed and satisfied. No refund is entitled and the balance on *** ******'s account will not be modified. MP stands by the charges on your account under the agreed terms of your lease & all applicable laws. 

  Customer Answer

  Date: 10/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  I am a service member. I gave a written notice 2 months in advance as well as a copy of my ****** so what the business owner is stating as needed was provided to the property. Everything that was needed to be done correctly was done. The fact that I was charged after I left was incorrect since I went through the process the right way. The apartment property has records of my ****** as well as the written notice which the office stated they had records of.
  
  
  
  Regards,
  
  
  
  **** ****** 
  

• Initial Complaint

  Date:08/31/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just moved out of an apartment complex of their in Fort Wayne Indiana and their move-out assessment is charging me over $600 to repair the carpet because of my cat. Now the carpet had some areas but not the whole place with normal cat damages. That being said I paid a $200 pet fee and 30 months of $20 pet rent which is non-refundable. They are saying that they will not use those pet fees (they add up to about $860) to cover the cost of repairing the carpet. I've been going back and forth on this with the complex. There is no definition of pet fee and a pet deposit was not offered. It is unfair to pay $860 just for a pet to live with you.

  Business Response

  Date: 09/05/2023

  Good day, BBB

  Please be advised that ************* has forgotten that Please note that you signed off that you received a copy of your Lease Agreement & Addendum. She acknowledged that she read & understood their terms & expressed the applicable laws of her state. That Rentals are only required by law to allow pets to be on the premises if they are service pets or involved with your functioning (such as a seeing-eye dog), and the proper documentation has been presented before them moving in. The Pet Fee is money you put upfront to have your pet move in; it is for the privilege of having pets in the unit.

  The Pet Rent is charged monthly and is separate from the Pet Fee. This monthly charge covers your pet for being in your rental. Neither applies to any damage in the apartment nor is Non-Refundable as agreed upon in the Pet Addendum. As it states, should you have additional damages caused by your pet? You will also be charged for those, as neither the Pet Fee nor Rent will be considered Pet insurance. Please note that **************** signed off that she received her unit in good condition. She acknowledged that you read & understood that you were required to notify us of any damages or repairs needed on the premises:
  
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  After reviewing your Work Order Requests (attached), there were none regarding damages to these items charged. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 
  
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.
  Damage:  Holes, stains, or burns in the carpet, food stains, discoloration that results from negligence, carelessness, accident, or abuse of the premises or equipment by the tenant, by a member of the tenant’s household, or by a guest of the tenant.

   All of ******************** charges have been reviewed with the Property Manager & our Accounting Dept. and were confirmed valid. The balance on her account will not be dropped, and the pictures substantiate the claims for damages. MP stands by the charges on her account under the agreed terms of *** ******'s lease & all applicable laws. To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated. 

  Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  

  
  ******************************************************************************************************************************

  Customer Answer

  Date: 09/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I do not see that indicate on the lease or pet addendum that the pet fee cannot be used for pet damages - it only says it's non-refundable, but does not specifically indicate it does not cover pet damages. Would you be willing to have me pay half the damages?
  
  Regards,
  *************************
  

  Business Response

  Date: 09/14/2023

  Good day, BBB
  
  **. *********** signed off that she received a copy of her Lease Agreement and Pet Addendum. She acknowledged that she read & understood their terms & expressed the applicable laws of her state. As stated in her Lease & Pat Addendum {Nonrefundable} means that it is not to be given back. Therefore, it would not be applied to *** ******’s account balance, as that would be a method of giving her back her Nonrefundable Pet Fee. 
  
  As per the applicable laws of her state, a pet fee is a one-time, non-refundable fee MP is allowed to charge tenants for the privilege of having pets in the unit; this is stated in her Pet Addendum. Pet rent is a monthly fee for pets in your rental in addition to *** ******’s regular rent and is separate from the Pet Fee. This monthly charge covers your pet for being in your rental. Neither applies to any damage in the apartment, and both are Non-Refundable as agreed upon in the Pet Addendum. Neither the Pet Fee nor Rent will be considered Pet insurance. Morgan Properties stands by the charges on *** ******’s account under the agreed terms of your lease, pet addendum, and all applicable laws.
  
  2. The Pet fees are as follows: $200.00 Non-Refundable Pet Fee and $20.00 Monthly Pet Fee/ per pet. The NonRefundable Fee shall be paid upon approval of the pet, and before the pet is brought into the community. The Monthly Pet Fee is due on the first day of the month along with the Monthly Rent.

• Initial Complaint

  Date:08/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/13/23 put maintenance request for carpet repair or replacement Maintenance staff came to examine the carpet and took pictures I followed up by calling the rental office for assistance 8/4/23 contractor came, examined the two areas where the carpet is torn away from the floor causing a falling hazard. He stated that the smaller tear could be repaired but the larger hole could not and needed to be replaced. He told me he would report his findings to the rental office.8/31/23 maintenance staff came to my apartment to see if carpet problem was addressed. I allowed him in my unit to see that it had not been repaired nor replaced.Today I get an email stating that the ticket has been closed with no explanation of why. I guess I am suppose to assume that the carpet issue will not be addressed. I think if that is the case the staff needs additional training in the area of communication and follow up.

  Business Response

  Date: 09/19/2023

  Thanks for allowing me the opportunity to resolve your concerns.  Im sorry to hear youre unhappy with the onsite team and the conditions of your apartment home.  Our team goal is to render exceptional customer service and ensure our residents live in a comfortable, healthy environment, and complete all work orders in a timely manner.
  The service manager, **, inspected your carpet today and informed me that you were interested in carpet replacement versus repairs. The cost to replace the carpet is $602.40, and you would be responsible for removing your personal property. If you are interested in having the carpet repaired, I can schedule that at no cost to you.
  I look forward to hearing from you if you require assistance in the future, please contact the onsite team directly at *************** or via email at ******************************************************************.
  
  Sincerely,
  
  *********************************
  Rent Collection Manager

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into this apartment on 8/11/23 and have had nothing but problems since we moved in. There has been water leaks from the water heater, washer, dishwasher and shower. Water is coming up from the floor. They replaced the water heater the first day that we arrived after we complained and did not tighten something all the way causing a gas leak (this was resolved). We still have water coming up from the floor, mold growth since the dryer was also disconnected, air ducts that have most likely never been cleaned, outlets that are wired incorrectly, missing outlets that are not up to code, nail ends sticking out of the floor, and now our electric and gas have been shut off due to a past due payment from the previous resident. We have been working with Peco since 8/10 to get the electric switched over into our names with no success.

  Customer Answer

  Date: 09/01/2023

  Message sent to maintenance and leasing office 8/31/23: I am reporting mold again. I called the emergency maintenance line because it says that mold is a maintenance emergency. Once I received a call back, the tech on the phone stated oh youre reporting mold now? I was there all day and there was nothing and now you want to wait until 8 o clock to report this? And I stated yes since I just got home and Ive been reporting this since weve moved in and to which he responded oh well then you can call during normal business hours tomorrow for this non emergency There are obvious signs of mold that have yet to be addressed, as well as moisture that is still there. This is harmful to our health. I then placed in the entry comments to call prior to entry since it was deemed a non-emergency. I also arranged for someone to be at our apartment all day so that they could come. There was a 1 hour timeframe where no one was there and that is when they came - without telling us. I found this out by calling the leasing office. Apparently they took pictures and deemed, from pictures and NOT TESTING, that it is not mold. We have had sitting water since we moved in, and there are obvious signs that it was there prior to our move in. I advised the leasing office that I do not feel comfortable with maintenance being there without our presence due to previous negative interaction, including one maintenance tech smelling of alcohol, cutting himself, bleeding on the piping and flooring and not even knowing it until we told him. Maintenance continues to dismiss all of our concerns with an annoyed attitude that we even brought up any issues to begin with. We need an independent inspection for our safety. We could have died from the gas leak, are actively getting sick from the mold, can get seriously injured from the sharp nails sticking out of the floor. Please send someone who can help resolve these issues and not just cover them up.

  Business Response

  Date: 09/19/2023

  Following the received complaint, Regional Leadership scheduled a walkthrough of the home with complainant on Thursday, September 7,2023 to view outstanding issues that were reported in the home. As of September 19, 2023, all outstanding issues have been resolved with the exception of the installation of a new drain pan in their HVAC unit, which is scheduled to be completed on Wednesday, September 20, 2023.
  
  Related to complainants concerns regarding mold and mildew,a thorough inspection was completed by a licensed remediation vendor on Tuesday, September 12, 2023. Inspector completed a visual inspection and took moisture readings and air quality samples, all of which showed results within the normal range. Inspector concluded that there were no issues with moisture or mold growth within the home.
  
  Related to utility issue, this was confirmed to have been a system error on the part of the utility provider (PECO) and has been resolved.
  
  Following the completion of the drain pan replacement on 9/20/23, all outstanding issues within the apartment will be deemed complete.For any additional concerns, complainant should contact the propertys management office for assistance.

  Customer Answer

  Date: 09/28/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/27/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are straight scammers. They have been overcharging US. SEE RECEIPTS BELOW.. They have charged us for replacement of kitchen counters when i have a WHOLE video PROVING that there was NO DAMAGE WITH THE KITCHEN COUNTERS on 7/28/2023 which was the official MOVE OUT DAY. They have been in the SAME condition since MOVE IN. Second, i had issues with this company before overcharging me for renters insurance when i already had renters insurance through liberty mutual !!! THIRD these people will also ignore countless of noise complaints , police reports , etc. I am taking legal action if this does not get resolved and I most certainly do have a case because NOTHING and I mean NOTHING has been damaged. Everything was left in the same exact condition since move in and move out. Please see receipts below with PROOF DATED. Unfortunately I cannot submit videos but I will submitting videos to the STATE. 

  Business Response

  Date: 09/05/2023

  Good day, BBB

  Please be advised that *** ***************** off that you received a copy of your Lease Agreement & Addendum. That she received your unit in good condition, then acknowledged that she read & understood the terms & expressed the applicable laws of your state. And that she was required to notify us of any damages or repairs needed on the premises:
  
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  After reviewing your Work Order Requests (attached), there were none regarding damages to these items charged. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 
  
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.
  Damage:  Holes, stains, or burns in the carpet, food stains, discoloration that results from negligence, carelessness, accident, or abuse of the premises or equipment by the tenant, by a member of the tenants household, or by a guest of the tenant.

  All of her charges have been reviewed with the Property Manager & our Accounting Team and were confirmed valid. The balance on her account will not be dropped, and the pictures substantiate the claims for damages. MP stands by the charges on ************************ account under the agreed terms of her lease & all applicable laws. To ensure her account is satisfied with her outstanding balance & to be Discharged from any and all liability arising from this lease. ******************** may use her online resident portal to make her payment if one was created before she vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or she can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As is normal protocol for apartment living, upon moving in you are given a move in form to fill out with any issues in the unit. Such as prior damages for example. With *********** Apartments & townhomes my sister had a very difficult start with dealing with one of the now former property workers named *****. Prior to moving in we were given a lot of miss information with our unit. I filled out the move in sheet & noted that there was preexisting water leak/damage on the ceiling in the living room along with a crack on the bathroom tile in the master bedroom. Upon turning this sheet back into ***** within 48 hours of move in, I asked ***** about getting the tile fixed & why it wasnt fixed prior to us moving in & were told that it would have to wait. Even after this there were many other charges added to our account with minimal explanation as to why. Now with having finally moved out & not resigning due to many issues with the property/residents & lack of help in getting resolutions. When we moved out we were unable to log into the property app to keep track on the deposit refund, until coincidentally the day that the $350 damage charge was applied & our adjusted deposit posted we were able to log in. They are now claiming that we broke the tile, I told the new property manager that it was broken when we moved in & is listed on the move in sheet. To which she said they would have to find it, which means they didnt even think to compare any damages to the sheet prior to incorrectly charging me for something that happened prior to moving in. I will not be charged for damages that I did not cause, thusly I will need the remainder of my deposit back, we also have a photo of the tile the day we moved in, that is timestamped as nothing had even been unpacked into the bathroom. I sent this photo to the property manager, to which she gave no response other than they are looking for the move in sheet. The incompetency of the previous staff has now caused major issues.

  Business Response

  Date: 08/22/2023

  ********************* sent us a date stamped picture of the tile. It was discovered that past management didn't upload her move-in condition checklist.  We have submitted her refund through our accounting department.  She should receive her check within the next two weeks.

  Thank you

  ******************* - Regional Manager

  Customer Answer

  Date: 08/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************