Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was living with someone in 2017 at their ****** ***** property and removed my name from the lease before the lease renewed while there was no money owed to the property in October of that year. I was told I needed to write them a letter stating that I was not staying and to remove my name from the lease. I did that as well as called, emailed, and spoke to someone in person at the rental office. Fast forward over 5 years later and I'm being told I can't rent an apartment because I owe them money for unpaid rent in 2022. How? I did not live there and my name should not have been on the lease. Now I have to take legal action and am looking to sue not only the staff directly but the company.

  Business Response

  Date: 06/06/2023

  Good day, BBB
  
  Please be advised that {*******************, ***********************, ***********************, ***** ***** and *******************************} are all responsible parties to their lease, as per the terms of their lease, county regulations, and the state's applicable laws. ********************************************** was informed, as stated in their lease, that for any Resident wanting to be released from the Lease Agreement a Resident Release Addendum would be needed. Where all the remaining Residents would sign off removing that resident from the lease agreement, the vacating Resident would surrender the right to possession of the Apartment and to any security deposit refund but will remain financially liable for all Lease obligations for the rest of the current Lease term unless otherwise mandated by law or by the Lease terms.

  No such Addendum was executed,and no resident was removed from the Lease Agreement, as shown on the attached Lease Renewal. This was also explained to ******************* earlier this week, and this account has been forwarded to NCS, an outside collection agency after their outstanding balance due date expired. To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease. ***. &************** must contact them directly at ************/ ************** with any further inquiries regarding their account or to make arrangements to satisfy your balance.

• Initial Complaint

  Date:06/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented an apartment from Morgan Properties. ************** in Rochester, NY - ********************************** In February of 2022 I signed the 15 month lease and sent all required documentation for an emotional support animal. I gave a certified check of $500 at that time which the lease specifies is kept in an interest bearing account at ***. I moved out and handed my keys in a few days prior to my May 10th 2023 lease end. My rent was never missed and I cleaned the apartment prior to move out. I never had a walkthrough in the beginning or end. The lease doesn't specify anything regarding cleaning. It was vacuumed and mopped, all surfaces wiped down and cleaner than it was when I moved in. A couple of weeks later I received a statement and check for $78.50. Deducted: blinds $75 (not disputing,) fridge $75 because I left a jar of pickles, stove $100 because the drip trays were burnt (still cleaned as much as I could) but the oven looked worse when I moved in, $125 for the smell of animal on the carpets. First I was told it was a large red stain, -the picture was edited. Then I was told it was for the smell of animal (they claimed I never had one even though documentation was provided 2/2022.) I disputed on May 23rd, and then ****** and ***** stopped responding. I reached out to another employee who emailed the two of them again and said I was disputing on May 30th. I have received no response. Security deposits per NY law as well as the verbiage in the lease not specifying anything state you can not deduct for routine cleaning. It is for damages beyond normal wear and tear. I did not cash the check for $78.50 and I expect a response and immediate check and breakdown for $500+ 15 months of interest, only withholding the $75 for the blinds. Attached are lease, inspection and emotional support documentation from my provider. As well as the edited photo that can be seen in the inspection.

  Business Response

  Date: 06/05/2023

  Good Afternoon **************,

  You are correct damages are assessed for any more than normal wear and tear.  Due to the strong smell of pet odor during the move out inspection an additional cleaning charge was assessed to your ledger.  After going a step further it was determined by pulling back the carpet that there were no visible urine stains.  The $125 that you were assessed will be refunded to you.

  Sincerely,

  *************************

  Customer Answer

  Date: 06/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  The only thing answered for was the carpet (which is still appreciated.) I’m owed the 15 months of interest less 1% for admin costs. I challenged the wording on the lease which was previously attached as it states nothing about cleaning. I was told that cleaning=damages but it does not define that anywhere in the lease. Every other lease I’ve signed has a full breakdown and goes as far as outlining “broom swept” etc. In New York, a landlord is allowed to charge a cleaning fee but only insofar as necessary to bring the unit to the state it was in when the tenant moved in. Beyond that, the landlord can only charge cleaning costs against the security deposit if the rental agreement allows doing so. The only charge I’m not disputing is the blinds. The oven/stove is a minimum of 20 years old. The caked on burn stains were there prior to move in. The cheap drip pans were scrubbed but still stained. That is not beyond reasonable wear and tear after 15 months of use. The oven was like that prior to move in and anything able to be removed with cleaners didn’t do anything to help it. None of this is damage beyond normal wear and tear of a year and a half.

  Regards,
  
  *********************

• Initial Complaint

  Date:05/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged me for months I was no longer living there. I moved out Feb 11 2023 they charged me for Feb March April and may. I am disputing these charges.

  Business Response

  Date: 06/07/2023

  *********************** move out date was scheduled for 2/3/2023.  We did not receive keys. We called ****** to see if she had moved out and a message was left for her. She was seen on the community and so her move out date was adjusted. On or around March 16, 2023, Maintenance identified they had not seen ****** on the property. The assistant manager emailed her on March 16, 2023, to confirm she moved out.  We did not receive a call or an email confirming she moved out. An abandonment notice was put on the door March 23, 2023. On May 2, 2023, after still not hearing from ****** I sent her an email informing her that she did not turn in her apartment keys and complete the moveout key receipt and so she was still being charged rent. I asked her to please respond to inform us of her status.  She Responded same day saying she moved out in February. This is not the case because on March 4, 2023, she left a voice mail calling in a work order.  ****** failed to move out on her scheduled move out date. She also failed to turn in her keys and complete the move out process. We had no way of knowing of ******* residency status. Attached are copies of the emails that were sent.

  My contact email should there be any questions is ***********************************

  Business Response

  Date: 06/07/2023

  *********************** move out date was scheduled for 2/3/2023.  We did not receive keys. We called ****** to see if she had moved out and a message was left for her. She was seen on the community and so her move out date was adjusted. On or around March 16, 2023, Maintenance identified they had not seen ****** on the property. The assistant manager emailed her on March 16, 2023, to confirm she moved out.  We did not receive a call or an email confirming she moved out. An abandonment notice was put on the door March 23, 2023. On May 2, 2023, after still not hearing from ****** I sent her an email informing her that she did not turn in her apartment keys and complete the moveout key receipt and so she was still being charged rent. I asked her to please respond to inform us of her status.  She Responded same day saying she moved out in February. This is not the case because on March 4, 2023, she left a voice mail calling in a work order.  ****** failed to move out on her scheduled move out date. She also failed to turn in her keys and complete the move out process. We had no way of knowing of ******* residency status. Attached are copies of the emails that were sent.

   

  My contact email should there be any questions is ***********************************

  Business Response

  Date: 06/07/2023

  *********************** move out date was scheduled for 2/3/2023.  We did not receive keys. We called ****** to see if she had moved out and a message was left for her. She was seen on the community and so her move out date was adjusted. On or around March 16, 2023, Maintenance identified they had not seen ****** on the property. The assistant manager emailed her on March 16, 2023, to confirm she moved out.  We did not receive a call or an email confirming she moved out. An abandonment notice was put on the door March 23, 2023. On May 2, 2023, after still not hearing from ****** I sent her an email informing her that she did not turn in her apartment keys and complete the moveout key receipt and so she was still being charged rent. I asked her to please respond to inform us of her status.  She Responded same day saying she moved out in February. This is not the case because on March 4, 2023, she left a voice mail calling in a work order.  ****** failed to move out on her scheduled move out date. She also failed to turn in her keys and complete the move out process. We had no way of knowing of ******* residency status. Attached are copies of the emails that were sent.

  My contact email should there be any questions is ***********************************

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******** apts in Jackson Mi which is owned by Morgan Properties. I moved in in September 2021 I was not able to secure my back door when I moved.in my amenities were also no working like the dishwasher the garbage disposal screens in the windows none were working.ormeven present. I have put in multiple requests to get my things fixed and now my money is in escrow while I wait.o have talked to the vice president and nothing came from thaylt.

  Business Response

  Date: 06/02/2023

  June 2, 2023

  BBB Representative
  1411 K St. NW, 10th Floor
  Washington, DC 20005-3404
  Re: Complaint ID ********/ *******************************
  

  To Whom It May Concern,
  Thank you for the opportunity to respond regarding ID # ********. We are in receipt of ****** & *****'s request for service surrounding outstanding service requests in their apartment home. The onsite team has been working diligently to prioritize all service requests. Unfortunately, we have been understaffed this year with maintenance personnel and working to bring in talent from other states. That said, our Traveling Service Manager, ****, will have 95% of the work outlined by next Friday, June 9th, as this will be a multi-day process. Here is a summary of actionable items:
  • On June 2nd, spoke with ****** at approx. 9:12am to review timeline through June 9th and explain we will need access to apartment home without disturbance from the multiple dogs in home.
  • Parts will be ordered to remedy the following list given over the phone on 6/2
  o Dining Room ceiling fan fell down.
  o Kitchen ***** *** appliance sparked due to a faulting wiring/plug; possibly no GFCI in kitchen.
  o Kitchen Burn damage at socket.
  o Kitchen Fridge goes out intermittently, needs replacing.
  o Kitchen Dishwasher not working.
  o Bathroom Tub leaking at bottom base.
  o Living Room cracks in ceiling throughout, afraid it is caving (please check for leaks above/roof)
  o Living Room Return register near patio door wall is crumbling, needs replacing.
  o All Rooms Need screens on all windows and patio door wall.
  o Back Door this was previously fixed months ago.
  

  ******** Apartments is a 1970’s vintage property that have experienced some maintenance issues that are taking longer to cure. Unfortunately, post-pandemic, many of our vendors, along with our MI properties continue to struggle with qualified talent to keep up with the rising demands in the multifamily industry.
  

  If there are any follow-up questions, please don't hesitate to reach out to me directly via email at ***********@morganproperties.com or phone at **************.
  

  Thank you for your time and attention.
  

  Sincere Regards,
  

  *** ****************, CAPS®, ARM® Area Vice President - Midwest Morgan Properties ******** Apartments
  

  CC: Email: ************************ **************************

  File

  Customer Answer

  Date: 06/09/2023

  Reguarding the response provided by ***********************, I must reject it as it does not adequately address the core issues of my complaint. As a tenant, I have experienced numerous inconveniences and safety concerns due to the lack of working amenities and secure lock systems in my apartment. These are basic necessities that should have been provided by the rental property, as outlined in the lease agreement.

  
  

  As a solution, I am requesting to be relocated to a different ground floor apartment that is identical to mine, but with all of the necessary amenities in proper working condition. This will ensure that I am not further inconvenienced by the ongoing issues with my current apartment, and that my safety and security are adequately ensured.

  
  

  I take this matter seriously and I expect that the Better Business Bureau will take appropriate action to ensure that my concerns are addressed promptly and effectively. Thank you for your attention to this matter.

  Business Response

  Date: 06/26/2023

  June 26, 2023
  
  
  BBB Representative
  1411 K St. NW, 10th Floor
  Washington, DC 20005-3404
  
  Re: Complaint ID ********-b/*******************************
  
  To Whom It May Concern, 
  
  Thank you for the opportunity to respond regarding ID # ********-b. We are in receipt of ****** & *****'s request to transfer apartment homes. Unfortunately, this request is being denied, as the resident's account is not in good standing with an overdue balance of ($5,000). Please see attached. Until the account is made current paid in full with guaranteed funds, this account will remain in the legal status through to eviction and/or non-renewal at the end of the term (September 1, 2023).
  
  As an update, the following items have been repaired or communicated as follows:
  o Dining Room ceiling fan fell down. -replaced with new light fixture
  o Kitchen ***** *** appliance sparked due to a faulting wiring/plug; possibly no GFCI in kitchen. -replaced GFCI
  o Kitchen Burn damage at socket. -replaced
  o Kitchen Fridge goes out intermittently, needs replacing. -repaired
  o Kitchen Dishwasher not working. -replaced
  o Bathroom Tub leaking at bottom base. -repaired and caulked
  o Living Room cracks in ceiling throughout, afraid it is caving (please check for leaks above/roof) -all inspected
  o Living Room Return register near patio door wall is crumbling, needs replacing. -Technicians could not access area, resident would need to clean and remove individual property for access
  o All Rooms Need screens on all windows and patio door wall. -screens installed
  o Back Door this was previously fixed months ago. -inspected, fixed months back
  
  If there are any follow-up questions, please don't hesitate to reach out to me directly via email at *************@morganproperties.com or phone at **************.
  
  Thank you for your time and attention.
  
  Sincere Regards,
  
  
  *** ****************, CAPS®, ARM®
  Area Vice President - Midwest
  Morgan Properties 
  ***********************/******** Apartments & Townhomes
  
  CC: Email: ************************ *************************** File

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved in on March 31st of 2023, the leasing office was very helpful with accommodating me in looking for an apartment prior to me moving in 3 weeks before, she had shown me an apartment she stated if I did decide to rent an apartment from there conplex it would look just like the one she had shown, she stated they are in the process of renovating she stated they just completed her renovations and they are very nice. The day of move in I walked in my apartment the bathrooms were not cleaned properly let along the kitchen was awful ! There was pest control glue all over the apartment, I contacted the leasing office to complain to them about the situation she did nothing she stated to just clean it myself, The next day I was going to unpack my kitchen and clean it there were dead bugs everywhere I even pulled my stove and oven there was bug powered thrown all behind the appliances. I contacted the leasing office yet again and complained I spoke with the property manager ******* who was very rude she stated that they had a third party vendor cleaning company who comes on site to clean the buildings, which I did not believe one bit. She stated she would try to get in contact with there cleaning service to see if they could possibly come out to clean it. Fast forward it has been almost three months I havent heard anything from the leasing office. One day I went to check my mail, my mailbox key did not work ! Yet another inconvenience. I moved in on 3/31/23 they stated all units would have washer and dryers, mine didnt have one, they stated they would be deliver on 5/5/23. On the day of delivery for the washer and dryer I tested out the washer it did not work and still does not work still to this day 5/23/23 they have sent maintenance out to fix the issue only one maintenance man has been helpful the other one is just pure lazy ! They even sent out a tech to fix the washer and yet it still doesnt work. Im have been very patient with this apartment complex but it is a pain living here.

  Business Response

  Date: 06/15/2023

  We are sorry for any inconvenience that you have experienced.  We have done everything we can to resolve the issues as quickly as possible including the team communicating with you, repairing the washer & dryer with a locking mechanism, getting a mailbox key for you and your bathroom exhaust fan will be installed this week.  Thank you for bringing this matter to our attention.  If you have any further questions or concerns,please do not hesitate to contact us.

• Initial Complaint

  Date:05/23/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed my lease in November of 2022 with Morgan Properties specifically at The ******* at ********** Apartment Homes, the website that advertised the unit listing detailed a washer and dryer included with the unit, one of the major selling points prior to signing the lease. It is now May of 2023 without the washer or dryer being installed, I have visited the leasing office on several occasions to inquire about an update without being given anything substantial by the personnel. I am highly disappointed by the lack of progress and follow through by Morgan Properties in regard to this.

• Initial Complaint

  Date:05/20/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First - There are groups of teenage men getting high in the laundry room and stopping people from coming in. ******** ******* - of Morgan properties says they can’t do anything to stop it. I’m 110% sure it’s a federal law that landlords provide a safe environment for quiet enjoyment. But not here. There are people outside my window at 2am either blasting rap music or threatening to kill each other. I am afraid if I call the police these people will come after me. Again ******** ******* claim nothing can be done. I have pictures, video and other witnesses. I had a short term lease and needed to extend it 3 months to find somewhere else to live. I began calling and writing the leasing office a month ahead of time. The main leasing office offsite cannot do it. The local leasing office does not call back, will not answer the phone and will not respond to emails (I have call logs and emails and pics of the empty dark locked office during business hours). I finally found someone to renew my lease at the end of April. She said it was good to go and didn’t have me sign anything. She said “pay as usual” next month. As they routinely charge me for a service animal which is illegal, she credited it back for next month - when the new lease would start. 9 days later she left me a message asking to call her to review the new lease terms. I called, (15 times) wrote (2x) and stopped by the empty office 5 times. (I have pics). I got no return calls from my FIFTEEN MESSAGES! As I had not heard back or received any notification, I started calling early this morning. I camped out in the parking lot for 3 hours until someone showed up. I was told that my lease HAD NOT been renewed as NOBODY REMEMBERED to put it through. But now that it was the end of the month- they would increase my rent - BY THREE HUNDRED DOLLARS - WITH NO NOTICE!! I now have no time to find the money - or another place to live. It’s the end of the month. From what I found I now need a lawyer. 

  Business Response

  Date: 06/12/2023

  Good Morning,

  The Property Manager, *************************** reached out to **. ***** directly to discuss the concerns. If there are any further questions please feel free to reach out to the *********************** directly at ************. 

  Thank you,

  Morgan Properties Customer Service

  Customer Answer

  Date: 06/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  Thank you for this. I need to notate - while the response is correct, it was never addressed that an actual Morgan Properties staff member incorrectly told me, and showed me on the computer, that my rent would be increasing $300 in the next week.  Instead - it was made to seem that my reaction was inaccurate and inappropriate.  

  It was never stated that I was given wrong information, that the employee would be retrained or anything that conveyed accountability on the side of Morgan Properties. While the issue has been resolved as far as finances, I don’t know anyone who would look at a $300 increase with no notice and not have a bad reaction.
  Instead it seems like the fault of the misunderstanding was put on me. I’m happy to upload the images I was shown a given originally notating $300 or someone could just apologize for the showing me a $300 increase and not a $40 one.  I didn’t need to spend my entire weekend in a panic and terror looking to figure out where I could move in less than a week. Please accept accountability. Please inform your staff to train the newer people on price increases more effectively. 

  Regards,
  
  ***********************

  Business Response

  Date: 06/23/2023

  Dear **. ********:

  **. *****, We certainly apologize for any inconvenience this has caused you and although we consistently strive to serve our residents quickly and efficiently sometimes we may fall a bit short of the mark.  Please know that this is never intentional and sometimes mistakes are made, as we are not infallible.  All I can promise you is that we always try our best for every resident.
  
  If you would like to discuss this further please feel free to reach out directly to the Property Manager, ****************************
  
  Thank you,
  

  Customer Answer

  Date: 06/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  

  The acknowledgment is very helpful  I appreciate the thought and consideration that went into it  Thank you  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my extreme dissatisfaction and frustration regarding the ongoing and severe maintenance issues that I have endured at my apartment, [Apartment Address], since I first moved in seven years ago. Despite multiple requests for assistance, the problems have not been adequately addressed, creating an uninhabitable and distressing living environment. This letter serves as a formal complaint against the unacceptable conditions and the lack of action on your part. Firstly, it is alarming that my apartment has been without a functioning smoke alarm for the entirety of my seven-year tenancy. This is not only a violation of safety regulations but also poses a significant risk to the lives and well-being of all residents. It is imperative that you immediately rectify this situation by installing functioning smoke alarms throughout the premises, ensuring the safety of your tenants. Moreover, the persistent presence of mold in my apartment since I moved in is highly distressing and hazardous to my health. Despite numerous notifications and requests for proper remediation, your team has repeatedly resorted to merely painting over the mold. This approach is wholly inadequate and fails to address the root cause of the problem. I demand that you take immediate action to eradicate the mold infestation, employing professional remediation methods to ensure a healthy living environment. In addition to the mold issue, I have been living with bed bugs for the past year, and despite reporting this matter promptly, no effective pest control measures have been implemented. The infestation has not only caused significant physical discomfort but also mental distress. Furthermore, the presence of roaches and mice has become a common occurrence within the apartment building, which is utterly unacceptable. I insist that you arrange for a thorough and comprehensive pest control treatment to eliminate these pests promptly and prevent their recurrence. Another matter of grave concern is the consistent water leakage, particularly the ongoing hot water leak. This not only leads to water damage within the apartment but also raises concerns about the growth of mold and the wastage of valuable resources. I implore you to promptly address and repair all water leaks, including the hot water issue, ensuring the proper functioning of the plumbing system throughout the building. Additionally, none of the wash machines in the apartment laundry rooms are functional, rendering this amenity completely unusable. This severely impacts the residents' ability to do laundry conveniently and adds to the list of maintenance issues that require immediate attention. I urge you to repair or replace the wash machines promptly, ensuring that this essential facility is operational for all tenants. The cumulative effect of these maintenance issues, neglect of responsibilities, and lack of action from your office has left me in an intolerable situation. I have been patient and understanding throughout the years, allowing sufficient time for these matters to be resolved. However, the continued disregard for my well-being and failure to address these critical issues necessitates this formal complaint.

  Business Response

  Date: 06/05/2023

  Good Afternoon ***************, 
  

  Thank you for submitting this information about your home at Village Square. I have researched each maintenance item outlined in your email and found that we have acted on repairs and/or scheduled treatments with outside extermination companies to resolve your concerns.  1) The maintenance records show that the smoke detector was replaced in the common area of your home, but the technician could not check all bedrooms due to the doors being closed.  Our technicians respect the privacy of the residents; therefore, they do not enter closed rooms when a resident is not present in the home.  If there are additional smoke detectors that you would like the team to check, please let us know which rooms and ensure they are accessible.2) The water stain on the ceiling of the bathroom was not found to be microbial growth. It was a minor leak that was repaired per our records and the drywall was treated with **** and repainted. If there are further issues with this area, please let me know. 3) Your report of bedbugs was addressed in March 2023 with a treatment from the Pest Control company; are you still experiencing any issue with bedbugs? We have not had any further reports from you since the treatment. 4) I also show that the tub handle that was previously leaking in your home was replaced. 5) In regard to any other pest in your home, I will touch base with the site team to ensure your home is placed on the next available date for general pest control services.  Keep in mind that a resident's personal housekeeping will aid in the removal of pest more quickly from your home.  Our records indicate that an inspection was completed and directives to increase your general housekeeping were provided by the site team. Again, we have had no further requests for pest control from you, since this date.  I am happy to schedule a personal inspection of your home to discuss any of your outstanding concerns you may have.

  Regarding the common area washers/dryers, we are working with the supplier and will be installing ALL new appliances throughout the community laundry centers. We work closely with a 3rd party company to service and maintain the laundry centers. We can report the nonfunctional washer to the company again but ask that you utilize a neighboring building's laundry center in the meantime. If you need information on alternate locations, the site team will be happy to provide this to you. While we recognize that this may be a temporary inconvenience, we look forward to providing newly updated laundry centers for all residents in the upcoming months.

  Again I thank you for taking the time to discuss your concerns and I am happy to set up an in-home inspection with you. Thank you for your residency and we look forward to resolving any open concerns you may have. I can be reached via email at ***********@morganproperties.com.

  ******************************* - Regional Manager

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Submitted renters insurance, heard nothing back. Still getting charged renters insurance, months later asked why I am being charge was told my apartment number wasnt listed and I will still be charged and not refunded. Heard no follow up, wouldnt have known this was the case unless I asked

  Business Response

  Date: 05/19/2023

  Good Morning,

  *** ****** does not have the correct information on his current declaration page.  I asked him to update the interested party to:  ********* ********, PO Box ******, Florence, SC *****.  Once this correction is made, I will be able to update his insurance and credit any amounts due to him.
  
  Thank you,

  
  

• Initial Complaint

  Date:05/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My rental car got towed from the apartment that I live at I had to **** to tow company and pay to get my car back. On top of the amount I already to park there

  Business Response

  Date: 05/19/2023

  Good Morning,

  *** ******'s vehicle was towed because he had an expired parking permit.  Please see the attached photos.
  
  Thank you,