Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Black mold exposed to the inside of my residence. Two industrial fans blowing the fungal spores all over the room. Two dehumidifiers attempting to remove the water from the carpet instead of cutting out the carpet. Contacted the maintenance with not much help besides the above mentioned. The problem was addressed to the property manager ******************************* whom we requested a new apartment. The request has yet to be resolved claiming that she is waiting for a higher up to approve moving us into an apartment even though 17 apartments are currently available. 3 of which are the exact same unit that we have now. The health department has been contacted to investigate the issue. This is by far the worst experience I have ever had that concerns both my health and my family's health.

  Business Response

  Date: 05/22/2023

  TellOn May 10th, ******* ********************* came to the leasing office to let us know about a leak in unit 3-101.  Maintenance went to the apartment to find the drain line to the ac clogged.  It was unclogged at they time.  The residents were doing laundry when they noticed the leak.  On Thursday, May 11th,******* let us know that there was another leak in the bedroom wall. Maintenance was called and checked to see where the leak was coming from. They went up to the 2nd/3rd floor to see if the leak was caused by the units above. Which it was not.  The resident was told that on Friday, May 12th, the wall would need to be cut into.  Once they were able to cut into the wall, they found a pipe that was leaking water.  Maintenance repaired the pipe, installed dehumidifier to dry out the area and ****** was contacted to complete the drywall repair.  The vendor could not come until Monday.  The residents were upset about the issue and wanted to transfer to another unit temporarily.  At that time, we requested they give us the opportunity to complete the work in the apartment and the transfer was denied.  The resident did contact their renters insurance.  ****** came on Monday 5/15, they removed the damaged plywood, cleaned the area, ins foamed , installed new insulation, patched and painted wall.  The work was completed on 5/16.  Carpet installation for the bedroom was scheduled for May 24th per the resident.
  us why here...

• Initial Complaint

  Date:05/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been blocked from making payments online by property management for no reason and no one has been able to tell me why they disabled my online portal as I am still a resident of the complex. I have spoken with Property Management ********************* and emailed ***************************** and neither still has been able to give me a answer when it clearly states on the portal and online that property management was the ones that disabled it which seems personal since we have had issues in the past. Then proceeds to tell me I have to pay with a money order as if they don't cost more money furthermore I should not be dictated on how to pay when all other residents have options. Please look into this matter and have them reactivate my online payment portal so I can make my scheduled payments as I have always done so it wont result in me being unlawfully evicted and charged late fees for something beyond my control.

  Business Response

  Date: 06/03/2023

  "*********************************** is a resident at ********* ******** whose concern regarding being able to remit rent online has been resolved."

• Initial Complaint

  Date:05/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello BBB I live at ********** Apartments / Morgan Properties . I was having a major issue with my housing Voucher rental payments the entire year of 2022. as of march 2023 I have paid all my balance to my landlord and housing has paid their portion too. but ******************* has been over paid and refuses to credit my account. I asked for an Audit to be done and I have not gotten a response in a timely manner. due to this I have issued several court evictions and late charges. I have aske ******************* and the ***************** to remove all late charges and a calculate my account balance. I was issued a Ledger of my account and i Submitted to Housing and ******************* the calculation I found and asked for a correction or refund /account credit. I had not gotten a response since I filed this in March 2023. Pleas I need help with getting my account updated as I have had help from some community agencies paying up to $4000 and I still owe a balance so this is why I requested an Audit. the Manger at ******************* said the audit was done and *************************** never called me in to discus this only she may return the money back to the eviction program of Anne Arundel county. I would really appreciate a response as I have been trying to move from the apartment but I am not able to afford it.

  Business Response

  Date: 05/16/2023

  To Whom This May Concern,
  
  I have provided the resident ********************************* an itemized breakdown of the resident charges verses what was actually paid on the account by the resident for her review. 

  Thank you for reaching out to us. If further assistance is needed, please do not hesitate to reach out to us. 

  Thank you and have a great afternoon. 

  Sincerely, 

  *************************;

  Senior Property Manager

  ***********************************

  Customer Answer

  Date: 05/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Because I was issued an eviction last December for $2087 which was paid . But I still have a balance of over $2000 . Enclosed is a charge of $1067 twice which is why I requested an Audit after ******************* could not explain . I also requested all late charges be removed as it was not my fault .also on my ledger I was still charged $658 rent when my rent was $498 each month of 2022 I paid rent . My balance is not being calculated accurately.. plus the. Charges for Utilities is Outrages I lived here for Seven years and I now have a water bill over $50 a month . I live alone . And I know from my BG&. E bill I used the least compared to other tenants most have children. You will need my ledger to see calculations. When I met with ******************* all she showed me was how much rent I paid for 2022 which is over $2000 more than I should have paid plus a huge Utility bills for the same years .which year to year had. Exuberant amounts for water & sewer . What is Sewer.  She has not shown me accurate explanation of my account which I requested,  based on charges on my tenant Ledger she wants to return the 1900 payment back to the community agency that paid my bill on my behalf. How can I send a copy of my Ledger as it is 7 years of payments? 

  Regards,
  
  *************************

  Business Response

  Date: 05/31/2023

  **************, 

  I appreciate your concern for the increase in the cost of utilities which are not set by the community or company, but are passed on to the residents.  After a thorough audit of your account  we have to determined that your ledger (and the resulting balance) is accurate.  We've provided you with both an electronic and hard copy of your ledger.  If you have additional questions, I am available to discuss the matter further and have provided my contact information below. Thank you.

  *************************
  Regional Manager
  ********************************************************************
  O: ************
  ********************************** | morganproperties.com

  Customer Answer

  Date: 06/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  *************************
  

  Customer Answer

  Date: 06/07/2023

  
  Here is my ledger showing the beginning of my balance. I have not had a balance until. Housing increase of rent it took them until September 2022 to reverse rent amount & submit payment to *******************. I was still charged. I will also include my utility bills which you said are correct when did you see this I was not disputing the gas but I live in an apartment I pay water Sewage Boiler service and no one is explaining How & why just an amount to pay . Which if you pay your rent the Utilities will be deducted First . 

  Attached is my original rent starting Feb 2022 @628 . It took housing until September 2022 to reschedule my rental ant to $493 Housing paid all back money to ******************* apartments and I was making Partial rental payments of $400 . My eviction notice in December for $2087  was paid. I asked them how do I still have a balance over $2000 . As you can see on previous email my bill got as high as $7000 dollars in 2022 . I can see after my payment in December I was not issued any credits .but I still had a huge balance . Please show me what your saying is a correct Ledger you mentioned in my claim ? Thank you 

  Attached are my old rental & updated rents which went into effect after my Hearing with housing in September 2022 . 

  Here are my utility bills. What boiler am I paying for. ? And why has it increased from $7-$90 within the year?

  Business Response

  Date: 07/12/2023

  Good Afternoon,

  We have reached out directly to the resident to receive written approval to release the requested information. Once we have received that directly from her we will provide to the BBB.

  Thank you,

  ******* ******
  Morgan Properties

  Business Response

  Date: 07/12/2023

  Good Afternoon,

  We have reached out directly to the resident to receive written approval to release the requested information. Once we have received that directly from her we will provide to the BBB.

  Thank you,

  ******* ******
  Morgan Properties

  Customer Answer

  Date: 07/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
   bbb .
  
  
  Regards,
  
  
  
  ******* *****
  
  I am rejecting this response because: attached is email from ********** ****   saying they are not able to upload info . I also sent several emails to ** ******* I am not sure what she did receive. as the ledgers i sent are copies of charges I am being charge in the past by ********** **** . i am more than willing to resend my info too. 
  

  Customer Answer

  Date: 07/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
   bbb .
  
  
  Regards,
  
  
  
  ******* *****
  
  I am rejecting this response because: attached is email from ********** ****   saying they are not able to upload info . I also sent several emails to ** ******* I am not sure what she did receive. as the ledgers i sent are copies of charges I am being charge in the past by ********** **** . i am more than willing to resend my info too. 
  

• Initial Complaint

  Date:05/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 6,2023 My husband and I filled out an application online with Morgan Apartments. We were charged a $600 security deposit along with the $70 application fee. Upon processing the application, we were informed on March 9, 2023 that out application was denied and that are $600 security deposit will be refunded back to our bank account within 10 business days. On March 23, 2023, we still have not received the refund. I reached out to the property, and they informed that the check was mailed out and not deposited electronically as previously told. However, we moved and the previous address was no longer our address. When speaking with *****, I updated my address and asked if a new check can be mailed to the correct address. I was told that they have to wait 30 days from when the first check was issued before they can cut another check. I was told to call back on April 13, 2023 for the new check to be issued. On April 13, 2023, my husband called the property to ensure a new check will be sent to the new address. He was told that it was already taken care of and the new check should arrive to our new address by April 23, 2023. On April 25, 2023 we still have yet to receive our refund. We called the property again, this time we were told the check went out on April 13, 2023 but to the OLD ADDRESS AGAIN. *****, the property representative, stated she would call the manager but we have not heard anything back. We've even reached out to the managing office in Newport News, VA, received a ticket # and still no response. Nearly 2 months later and we still have not received our refund. Not sure why this company is charging a security deposit prior to being approved and why it takes so long for us to get our money back?

  Business Response

  Date: 05/02/2023

  Thank you for reaching out to Morgan Properties regarding your concern. However, we do not have a location named Morgan Apartments located in Virginia nor were we able to locate your contact information in our list of applicants. You may be looking to get in touch with the management company ******* & ****. You can reach out to them at ************** or via their online form ***************************************

  If you feel this is a Morgan Properties location please provide more specific information, the full name and address of the community, the full name of the leasing professional you spoke with and, your applicant ID #.

  Thank you

  Customer Answer

  Date: 05/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:04/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue has been ongoing for months. I reached out to Morgan Properties, who owns ******** Apartments, about some serious health concerns and issues I was having with ******** Apartments and their contractor ************ ******************* The apartment said it would be safe for us to return to a 900 square foot apartment after resurfacing a bathtub, with no ventilation the first 3 times. Each job resulted in peeling of the bathtub and sharp edges, that were cutting our 4 year old son. I asked them to use a different contractor and Morgan Properties/ ******** Apartments threatened me with a lease violation and eviction if I did not let them come back. I had no choice, so we paid for a hotel, out of pocket, for the 4th time April 10th, 2023. When I returned home Tuesday with my child, no window was left opened and the master bedroom was not closed. Most of my apartment was covered in a thick toxic dust from the wet sanding of the bathtub. It felt like vandalism as appliances, furniture, ceiling, carpet, etc were caked in this harmful dust. Everyone an acted clueless, again, and no compensation was offered. It took days to clean and also resulted in me having to go to the hospital twice for shortness of breath, chest pains, and coughing up blood. The apartment was well aware of my health conditions and concerns. I have reached out to Corporate and Regional and no response or form or communication. Proper preparations and precautions must be taken when using such chemicals with heavy fumes and when sanding is done. They sanded over uncured surfacing the second time on 4/10/23, when management told them the job was done incorrectly again. I sent Management multiple emails about the importance of closing the master bedroom door and opening the window. An attached photo of the stove that is on the opposite side of apartment, shows the thickness of toxic dust, the day after attempt to resurface the 5th time. Requesting refunds for hotels, missed work, and paid rent.

  Business Response

  Date: 05/09/2023

  Hello,
  
  A maintenance request was entered on 02/01/2023 for the bathtub to be resurfaced. On 02/06/2023 the bathtub resurface was completed. The resident reached out on email on 03/16/2023 about resurfacing due to it not up to her standards. The resurfacing was rescheduled and completed on 03/21/2023 and the resident sent an email on 03/23/2023 at 10:54am stating she was not satisfied with the result due to drip streaks. I sent an email on 03/23/2023 1:26pm stating we can reschedule again for the resurface to completed on 03/27/2023 and providing more than 24hr notice to grant permission to gain access of the apartment and that we have the right to enter in order to proceed for the resurfacing to be completed to her expectations. The resident responded on 03/23/2023 at 1:29pm for us to not gain access to completing the job that is scheduled on 03/27/2023 due to her working from home and not having a hotel. She has been informed that the resurfacing is required to be out of the apartment for a minimum of 4 hours for every service that this has been scheduled. On 03/27/2023 12:58PM the resident requested for the chemicals that is being used on the resurfacing and this chemical is the same that has been used for every resurfacing job that is needed. I was able to find the chemical product that is being used and provided a picture from the contractor of the product and chemical and sent that information to the resident on 03/31/2023 at 10:50AM. On 03/31/2023 10:50AM I sent an email to reschedule a resurfacing to be completed on 04/03/2023 and on 03/31/2023 at 10:55AM she has denied the access for the service to be completed to her expectations. On 03/31/2023 11:38AM I sent a lease violation stating that we have the right to gain access to the apartment to resolve the resurfacing of the tub since this would be the last time, I will be able to provide this service since the tub has always been fixed just not to her expectations. After the resident was provided the lease violation, the resident and I have spoken in person regarding that how I am trying my best to resolve this matter and that we can only do so much to perfect the resurfacing of the tub. After speaking in person with each other we have come to a conclusion that we will reschedule for a final resurface to be completed and that she stated she will stay over at a family members house and not staying at a hotel which she just wanted to clarify on what her plans are and I reiterated to her that Morgan Properties does not compensate for hotels due to the fact that the residents are able to return to the apartment and need to be out the apartment for a minimum of 4 hours. I sent an email confirmation on 03/31/2023 12:19PM to have the work completed on 04/10/2023. The resident sent an email on 03/31/2023 at 12:24PM stating how appreciative she is on all the help that I have done to complete all her maintenance requests that was provided and completed. On 04/10/2023 the vendors had to sand down the entire tub to make sure it was finished smoothly as ever to the resident’s expectation and completed the resurfacing, and the job was completed. The vendors had provided house keeping the following date on 04/11/2023 to clean the general areas of the apartment of the bathroom and bedroom. The resident returned on 04/11/2023 after the vendors has left and stated that they would like to now be compensated for all the damages that has occurred in the apartment and we were not aware that any debris has traveled out to kitchen area or living room area. I informed the residents that Morgan Properties is not reliable for any personal belonging being damaged in the apartment and that they will need to speak to their renter’s insurance and file a claim and their renter’s insurance would be able to compensate them for any damages. I requested for housekeeping to return on 04/12/2023 to clean all general areas of the apartment which entails the bathroom, bedroom carpet and blinds, living room flooring, dining room flooring, kitchen countertops and kitchen appliances. The vendors went ahead and took the consideration and cleaned some of their personal belongings which was bed frames, nightstands, dining table and dining chairs. Anything beyond that they were not comfortable to clean any other personal belongings since they did not want to damage any items with the cleaning supplies they have and since then I have not heard back from the residents regarding the matter of this situation.

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Moved into property Jan 2022. Was there 3 months and the roof above my bedroom started to leak, no actual repair was done to the roof only the wet patch on the wall was covered up by paint. Roof leak got worse over time and when reaching out multiple times, still no proper repair was made. Apartment had roaches coming from newly installed kitchen plug socket, paint chipping around the entire apartment after the 1st month, always an issue with the HVAC system. I contacted the property management multiple times throughout my stay and was ignored most of the time unless it was an easy fix for maintenance. I've sent letters and emails about my issues but was not handled properly by management. Management offered a different apartment on location, but said it would be $400 extra from what I was paying, still refusing to fix my apartment. Management let the water damage get worse and mold started growing in the main hallway where the water was first coming in, also causing ceiling to start to crack. Too many attempts to get issue resolved, but just kept getting brushed off or calls ignored. I had no choice but to leave this property in November 2022, because the repeatedly ignored structural damages and health concerns regarding the mold. I could not sleep soundly in a damaged apartment. Since leaving, I have tried reaching out for the refund of my security deposit, but have been ignored again. It seems they do this to many of thier residents. Property was left clean and management was informed of my departure 30 days in advance. I have pictures of damages that were also sent to the office during my stay, as well as how the apartment and keys were left clean when leaving.

  Business Response

  Date: 04/20/2023

  *************************** former resident of ******** ******** Apartment & Townhomes, unit ***, currently owes ******** ******** Apartments $13,765.39 for unpaid rent, unpaid utilities and unpaid damages and cleaning charges. Our record indicates that *** ******’s lease ended on 2/21/2023; however, his unit was vacated 11 days earlier on 2/10/2023. The process in which *** ****** vacated is referred to as a skip, because he vacated without complete his lease term. After month’s no reply form *** ******, a skip check was done on 2/10/2023, in which we realize that he vacated and left his keys on the counter. Please find attached a non-renewal letter on 11/11/22, indicating that we would not be renewing *** ******’s lease. This was due to his balance and him not making any payments since June 17,2022. Legal actions were also taken against *** ****** on 8/15/2022 for his delinquency, please see attached his court hearing notice for 2/15/2023. Also attached is *** ******’s service request history, indicating that he submitted one ticket on 6/6/2022 for his HVAC unit leaking. Memos from his account show that her turn away the service team on 6/16/2022. No other tickets or emails were submitted for the issue prior to or after the issue was rectified. No ticket or email was submitted for extermination, paint chipping, ceiling cracking, water in main hallway, structural damages, health concerns nor an offer to transfer his unit for $400 extra per month, as stated by *** ******. With *** ******’s balance and damages to his unit, a security deposit would not have been returned. He simply vacated prior to his hearing date, leaving no forwarding address. Please see attached his final moveout statement with his balance.  Please note that all communications including phone call recordings & voicemails, text messages, mailed documents, service request, emails, memos, charges and payments with, to or from *** ******, from the time he applied for the unit, until his final move out statement was created is document in our system.  Please let me know if you have any additional question.

  Customer Answer

  Date: 04/21/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:  As explained before your management did everything within their power NOT to abide by the contractual agreement on there behalf. 7 months of communication with the property management up until November 1st 2022.

  No work being done, water , mold and bug damages left for months, could have been dangerous due to no proper fixes.  As informed before You did not hold up your end of the contractual agreement. Property was vacated November 1st, video and photos SENT as proof. I should not be charged for anything because everything was clean once I left. 

  I am willing to go to court and settle this if that is what needs to be done. Your illegal practices and disrespectful behavior towards most of your tenants is unacceptable.  You chose to fix and repair properties that either were vacant or had higher paying tenants. Never fixing the issue that were brought up by me regarding my property and my health. 

  Regards,
  
  ***************************

• Initial Complaint

  Date:04/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from my landlord yesterday that my lease would not be renewed and that I would need to vacate in July. It was shoved in my door and I had no indication previously that my 11 month lease would not be renewed. The mgmt here doesn't even allow me a chance to speak with them, only putting me on speaker phone. She said that they had corporate meetings today so I assume others were present. I have been a model resident. I pay my lease in full every month during the first 5 day grace ****** (so that I can be sure that my pension has been deposited into my checking account). I live alone with no pets and I am quiet and a non-smoker. I haven't even had anyone else smoke in this apartment and the only guest I had was my brother when I needed someone to stay overnight after my gallbladder was removed in November! I don't even have my stereo hooked up! I just moved in this past fall and only last month got the remainder of my items out of storage. I have been slowly putting belongings away and things are finally looking good and now I find out I have to move again in a few months. I am currently busy moving my 92-year-old mother into an assisted living facility so I am very busy. I am retired but have been somewhat busy doing my mom's grocery shopping and sometimes taking her to the doctor. I have also had to rush to the ** twice since living here because my mother had been taken there. The manager said this was their right to not renew my lease just as it is my right to not renew AD NAUSEUM. She gave me no other reason. I have seen others in this complex obviously doing various things that are not permitted such as storing gas cans in the garages within my building or not picking up their pet's waste or putting their dogs on a lease connected to the ground instead of walking the dog. I have reported that there is an inoperable commercial truck parked outside my building for two months. At first she tried to tell me that it was for commuting. But it hasn't moved in two months. I reported it to law enforcement as a violation of the Patriot Act (which it is). I would like to know if this gives me whistleblower protection if law enforcement subsequently informed them of my report.

  Customer Answer

  Date: 04/12/2023

  I only wish to be treated as the excellent resident that I am. As I said, I can identify no reason that my lease cannot be renewed except that I responded to what was supposed to be an anonymous resident survey and that I contacted law enforcement regarding two commercial vehicles that appeared to be abandoned in the spirit of "see something, say something". After all, this complex is within five miles of two interstates (I-79 and the ***********).  I lived through 9/11 in eastern ** and shortly after 9/11 lived in *******, ** where one of the pilots lived. So I take "see something, say something" seriously. And I know that the Patriot Act REQUIRES that apartment complexes report abandoned vehicles because they can be indications of criminal activity. 

  I think that allowing me to renew my lease on the same terms as others would be a fair resolution of this complaint.

  Business Response

  Date: 04/18/2023

   

  ******************** entered into a lease agreement dated August 22, 2022, with an end date of July 31, 2023.
  

  Per Section 1,  page 4 and 5 of the lease agreement, under TERM AND RENEWAL:
  We are not obligated to offer to renew this Lease at the Lease End Date, and we may choose, in our sole discretion, to require that you vacate on the Lease End Date.

  Under the Landlord Tenant Act, Section  68 P.S. 250.501(b), The Landlord can terminate a lease without reason at the expiration of the lease term.  The only stipulation being, the landlord is required to provide a minimum of 15 day notice of non-renewal for a lease term less than 12 months. In this case, a 75 day notice was provided. 

  An immediate and thorough investigation was conducted upon your suspicion of a terroristic threat involving a suspected abandoned vehicle.  The vehicle was properly registered in our system by the resident, was up to date on inspection/registration/tags.  We found that this vehicle was being used on a regular basis and there was no merit to the claim that it had not been.   There was no cause for any further police involvement and no findings of any violation in this matter. 

  The property Manager is more than happy to assist with any move-out questions and will be conducting a pre-move out inspection in the near future.  

   

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have moved into my unit on July 30, 2022. I put a deposit down for a renovated unit, but when I viewed my unit a day before my move in day it was not renovated. I was told that my washer and dryer would be delivered with 30 days and, until then they would take $100 off the rent. I did not receive my washer and dryer until January 27, 2023, 6 months later. My apartment has had many water shut offs and my sink has been leaking for months leaving puddles of water under my cabinets. It leaves a file smell through out the apartment. We have requested for maintenance, who comes to fix it, but the problem is never resolved. The water is causing the tiles in my cabinets to lift and change in color as if they are molding. Some of my vents in the unit do not close because they are cover with dust that has been painted over. Leaving the vent stuck in place. My dish washer also stopped working the second month of moving in, we've called to have it fixed but no one has yet to fix it.

• Initial Complaint

  Date:04/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 6th, I applied for an apartment at ***********. I paid the $50 fee for an application. I made sure I also had enough money in my account for the $200 refundable reservation fee. After being approved, I was told the reservation fee is actually $250 and that my payment was declined. After a day full of headaches, I did what was needed to reserve the apt. and paid the $250. The next day, I received a call from ***** saying I never paid the fee. She also said she wants to know why my bank account was closed. She was very rude. That was the 4th red flag. I told her I had proof of payment and that my account isn't closed. She suggested I come there to show proof of everything. Once I got there, I sat there for approximately 30 minutes while her and another co worker were on a call. They were talking rudely about another tenant who had complaints and wasn't being discreet about it. Very unprofessional. No one acknowledged me, no one apologized. She also stated I wouldn't be able to view an apartment because only 2 of them were working that day and that they were on a phone call. I took that day off of work for a reason. While driving around the community to get an idea of where the apt was, a girl was standing out there naked. Very weird. Once receiving and reviewing the leasing agreement on 4/9, I saw there would be an extra $65/mo for amenitie fees. I already have my own washer and dryer and would have to pay for storage already so I'm not going to pay an extra $65 to use theres. I've never lived anywhere where I had to pay for amenities. That should be something made aware before paying an application fee. I was also told I would have to out down a 2 months rent deposit which baffled me as well. I considered the extra amenities fee as the final red flag and decided to go with my gut feeling. I called to let ***** know I wouldn't be signing the lease or moving out there. She told me I would not be refunded for my reservation fee. The apartment isn't available until the middle of June. It makes no sense to keep a reservation fee for an occupied apartment that won't be available until 2 months later. So I basically wasted $300 that I don't have to waste as well as my time driving there to prove something that was already valid. I'm not going to be bullied into signing a leasing agreement that I don't agree with just to keep $250. This is ridiculous. I'm very disappointed in this community. It's literally across the street from my job and I had every intention on moving there. That is why I applied without viewing the actual floor plan I applied for. I toured the property years ago so I was familiar with another floor plan which made me confident enough to apply. Well that wasn't smart at all. Lesson learned.

  Business Response

  Date: 04/28/2023

  I spoke with ************************* a future resident  on the phone about her complaint.  I explained that after 72 hours  hours the holding fee is non refundable and that it is stated on the application that was completed online. Please reach out to me directly if you have further questions regarding the complaint.  I can be reached at **********[email protected].

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Name: ***************************.Address: ***************************, Nashville, TN ******* This apartment is managing by Morgan Properties. I'm the resident of this apartment. The only problem is Electric range is not working for long time. I'm the resident of apartment *****. I have called so many for range problems. The maintenance guy is so rude when come to fix the issue. And always do the same thing is reset the switch panel, that's it. And open the hood of range and see for while and go and said it's fixed. I have to request them every week to send someone for maintenance. I have called so many time emergency call. On emergency call he always rude. I have attachment some pictures with this case. My mom open the range by taking risk what's the actual problem is and we find out that small Plastic box is broken and burning all the time. Second, one range is sparkling and burning (High Risk), the other one is stays on high flame only. Every week have same problem with range. 3 days ago we called maintenance request and he did is only reset from switch panel. Now I have called again, I hope they come. That range is so old and not working at all. I request them to change it but, the manager is so rude and said we don't replace things, we only repair them. Like after giving several calls for same problem, repair is not a permanent solution. Please replace the range or call a professional engineer to fix it. Thank You!

  Business Response

  Date: 04/11/2023

  Please submit a maintenance ticket at ********* and our service team will check the stove for you..