Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our community property manager recieved notice that we would be leaving and not renewing our lease by the expected date, the property manager, as well as, Morgan Properties sent us a 75-day notice to renew or let them know we were leaving, we did so by that date. As we received our final bill we were hit with $1,800+ in charges claiming we were responsible for the rent for the month exceeding. Because we "did not notify the property within 60 days". We clearly notified the property, as well responded to the email we received. When speaking with the property we were shown a term in the lease we signed almost 3 years ago. Disregarding the letter. So after discussion we decided to pay the money, submitted a $500+ payment to start a payment plan then we get in the mail, our bill had been sent to collections, affecting our credit scores ????????????? wtf morgan properties and there is not one person I can speak to????/

  Business Response

  Date: 04/15/2023

  Resident LRO renewal letter sent on 11/14/22 in rent caf portal no response from resident. Auto renewal letter hand delivered to resident door on 12/22/22, no response from resident about renewal decision. per lease agreement resident is auto renewed for 1 year if no written notice has been provided to landlord within 60 days from lease end date. Written notice to vacate sent from resident on 01/24/2023. I have attached all documents including lease agreement for your review. 

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at the **** Apartments owned by Morgan Properties and have been using the ********* service to manage my account. I've been unable to pay my rent through the app and online for 4 months now and the property manager refuses to unblock my account. The leasing office here does not accept any type of in-person payment. This has resulted in me having to physically go to a retail store to pay my rent through a different service and paying a fee every time to do so. I want the ability to pay my rent through ******** restored.

  Business Response

  Date: 04/15/2023

  Met with resident.  Agreed to open the online portal.  Everyone is satisfied.

  Customer Answer

  Date: 04/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *******************
  

• Initial Complaint

  Date:04/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment home owned by Morgan Properties on 10 March 2023. I received a final calculation of charges from Morgan Properties stating that they deducted $50 from my security deposit for a stove cleaning fee. I completed a move in checklist when I moved into the residence in March 2020. The state of the apartment (and the stove) were sub-par and were annotated on the form as well as photos that I personally took and sent to the management office both at move in and move out. I had a walk through conducted with a member of the ******* ***** Apartment Complex at move out. It was annotated that the apartment was very clean and there were zero issues (to include the stove). When I received the final calculations of charges, I saw the stove fee. I spoke to the property management and they stated they did not contact Morgan properties about any issues with the apartment. Where did this mysterious charge come from and Morgan Properties is basically stealing money from tenants without verifying any issues with the property management.

  Business Response

  Date: 04/07/2023

  This resident had moved out of the apartment and a move-out inspection was performed in this unit as is standard for any unit upon move-out.  Any item which is marked on the move-out inspection has pictures attached to the inspection.  Resident was charged a cleaning fee for the stove.  However, this resident contacted the office and spoke with the Property Manager regarding this situation.  The move-in inspection was pulled and compared to the move-out inspection.  Resident had noted at move-in that the stove was slightly dirty.  I explained to the resident that the charge would be removed.  I also explained to her that her security deposit refund check had already been cut from the corporate office.  I contacted accounting and explained that the stove cleaning charge should be removed and that $50 charge should also be refunded to the resident.  Accounting advised at that time that the additional $50 would be cut in a separate check and sent to the resident.  I explained to the resident that this was credited back to her and that an additional check was being sent to her for the stove cleaning charge.  

  Customer Answer

  Date: 04/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  I was not contacted by anyone from Morgan Properties or ******* ***** regarding the $50 credit/refund to my account. When I called the manager at ******* *****, I was told that the response from corporate was there was nothing they could do because the check had already been cut (even thought it was not cashed on my end). When I contacted corporate, I was told it was the property managers that handled the charges and refund. I kept getting the run around and was NEVER told about the credit. Once I receive the credit, I will accept the response. 
  
  Regards,
  
  ***********************************
  

  Business Response

  Date: 04/11/2023

  Good afternoon,

  I have attached a copy from accounting which shows that the additional check was issued today.  Let me know if I can be of further assistance.

  *********************************

  Property Manager

  Customer Answer

  Date: 04/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************************
  

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  02/28/2023 I was charged a prorated rent for NOTHING to be ready in my apartment. There is an INFESTATION of roaches. Which is effecting my asthma & eczema. There is STILL grime & rust on the faucets in the bathroom from previous tenant. Blinds that I saw broken prior to moving in are STILL broken. My balcony screen door is STILL broken. Parts are STILL not ordered. There is NO light in the hallways (especially at night) I am a 27 year old female in fear of my safety! and I broke my pinky toe due to this safety hazard! On top of these issues NO ONE is giving me updates nor responding to my request! When maintenance did enter, they didn't fix ANYTHING, left trash, and entered unannounced.(NO PRIVACY) SEEMS AS IF THEY COME AND GO AS THEY PLEASE. I would like my prorated rent in full refund as well as the month of March & April. I would also like to get out of this lease without having to face any penalties. This is my only warning and legal action WILL be taken. 

  Business Response

  Date: 04/06/2023

  The apartment was move in ready at the time.  The door is broken and the parts have been ordered.  Unfortunately, sometimes things take longer than anticipated. We do have pest control, however we do not move Residents into infested apartments. There is lighting in every breezeway of the community. Maintenance, does not go into to homes unannounced, Resident was informed that when you put in a work order for a repair you are giving us the ok to come into the home. Resident also had to a pay a prorate amount and well as the next months rent due to the time she wanted to move in. The Residents choose their move in dates.   I have spoken with the Resident and we have decided to let the Resident out of her lease due to her violent nature. Please let us know if there is anything further.  

  Thank you

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roommates and I have been without heat/dealing with a faulty heat system since November 2022. We have submitted countless work orders and have sent many emails regarding the issue and have not only continued to struggle with getting the system properly repaired, but have also been ignored when asked for financial compensation. According to North carolina law, the neglect our heating situation has resulted in allows us as tenants to seek money damages through small claims court. We would like to avoid legal action and ask for significant financial compensation for the almost 5 months spent without reliable heat. This situation has been extremely frustrating and has significantly impacted our decision to rent from Morgan Properties again. We hope there is a reasonable solution we can settle on.

  Business Response

  Date: 04/24/2023

  Resident ****-*** had issues with heat. First work order/ service call from resident was entered on 01/11/2023 by resident. Heat was serviced by maintenance and unable to be resolve, a portable HVAC unit was placed inside resident home by property manager on 01/11/2023 to keep unit warm until serviced by scheduled HVAC vendors. Chesapeake Air serviced unit on 01/13/2023 & again on 01/18/2023. Portable heater was never removed from resident home during each work orders submitted by resident. Resident was never completely without heat. 2nd work order submitted on 01/19/2023 and serviced 01/27/2023. 3rd work order submitted on 01/22/2023 and serviced 01/24/2023, 4th work order submitted on 02/04/2023 and serviced 02/06/2023, 5th work order submitted on 02/20/2023 and serviced on 02/24/2023, 6th work order submitted on 03/20/2023 and serviced on 03/22/2023, 7th work order submitted on 03/31/2023 and serviced on 04/05/2023, 8th work order submitted on 04/11/2023 and serviced on 04/12/2023. I have attached a few work order submitted by resident and serviced by vendor Chesapeake Air. As of 4/12/2023 Chesapeake has serviced HVAC unit and heat and air is working properly at this time. 

• Initial Complaint

  Date:04/03/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment and was approved within 5 minutes. Morgan Properties took a $500 holding fee for the apartment even though I hadn't signed a lease or committed to the apartment yet, I only submitted an application for approval for the community. Immediately after I found myself with serious health complications and ended up in the hospital for surgery. I did my best to inform the property manager timely, barely a week after approval and 2 months before the move-in date. I asked for the reservation deposit back after explaining my new medical situation and informing them I would need the money for medical bills, and that I wouldn't be signing a lease. They didn't want to make an exception for me.If you look online, there isn't a single piece of official documentation explaining a "reservation deposit" on Morgan Properties website. This notice doesn't exist in the lease or in the patient portal either. According to the property manager, you are only allowed to get your reservation deposit back 72 hours after they pull it directly from your bank account using the same information you entered in for your application fee. I was then sent a picture of the paper application that includes this notice but they still have yet to show me online where this notice is given, and I only applied through the online portal.I have always heard nothing but bad reviews about Morgan Properties but to tell someone with a genuine need for an exclusion they won't be giving them their money back due to corporate greed is disgusting. This notice wasn't transparent from the get go and I want my money back immediately. There is no excuse for this, unless this business really is as scummy as everyone says.

  Business Response

  Date: 04/04/2023

  Attached is a screenshot of what an online applicant sees when they apply. It states that they will be charged the reservation fee which is non-refundable. That being said, we have decided to initiate the refund process for you. 

   

• Initial Complaint

  Date:03/31/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just discovered on Monday, March 27, 2023 that I was paying ******* for internet service along with ******* **** apartment complex (Community Account) as well. After speaking with the ******* representative ***** ***************), he informed me that he was going to submit a ticket for me to receive my refund for the double payments that were taking from me since last March, 2022. Wednesday, March 29, 2023 @12:54pm, I followed up on with ******* representative ** (**************), he stated my refund was denied without any explanation. I asked to speak a supervisor and was transferred to a *****. ***** explained that ******* was going to only refund me for six (6) months. I explained the information, he stated to contact the executive office of *******. I called from 1:15p,-5:00pm ************** and was forwarded to a voicemail at least ***************. I left a message and no returned call. I called ***************** @2:19pm; ************, the representative was very insensitive and unprofessional and proceeded to say it was not *******'s problem. I then requested that he have someone from the executive team contact me. I received a called @7:21pm from ************** from a ****** (******* Representative), she stated it was not ******* responsibility to ensure my account was switch over, it is my apartment complex. I said well you were getting paid from my apartment complex and from me as an individual account. After speaking with my complex March 30, 2023 @10:30am, they stated I was apart of the community plan and was paying ******* directly as well. At this point I have no resolve and I am out of approximately $800.00 and now being told it's not ******* **** responsibility to reimburse me my funds. I spoke with the complex representatives and they were not helpful at all. They were adamant about me being apart of their community account. The lease does not have clear instructions about contacting ******* to switch to a community account. It just states as of May 2022 there was an addendum to the internet/cable being access. I have proof of both my ******* bill and apartment complex lease proving I was paying both ******* & ******************* (Morgan Properties), Maple Shade, NJ. If it is needed!

  Business Response

  Date: 04/04/2023

  Thank you for your feedback, I appreciate the opportunity to respond to **. ****  email. ********** first contacted the office on Monday, March 27th, to dispute her monthly amenity fee. In 2022 Morgan Properties partnered with ******* on a bulk internet program. This service provides high speed internet to all residents upon renewal and new prospects at move in for a cost of $60 monthly. Several notices were sent out to the community regarding the newly implemented ******* bulk service, and a separate notice was sent to all residents with their pending lease renewal.
  
  Respectfully,
  
  Property Manager
  
  ******* **** Apartments

  Customer Answer

  Date: 04/06/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  My address was just added to the bulk account after being informed on March 24th evening that the fitness/ laundry center was being closed permanently via a news letter flyer (in my mailbox). ******* informed me that although I was paying the apartment complex towards my amenity fee, they were not paying for my service until I called them on March 27th to be added. As a resident for 11 years, ******* ***** can not take money from me that was not being applied to a bill they were not paying. To be honest, I did not receive any of that information about contacted ******* nor a flyer. Yes, I did renew my lease online, but nowhere does it state I needed to contact ******* Bulk Center with their additional information in my lease. The lease is very confusing, especially for someone who has been paying for their own internet service. The lease states amenity addendum headline states Internet & cable access (which cable is not provided). Also, it should be illegal to charge somone for an amenity fee (dog park, tennis court, grill, fitness/laundry center, & pool [which was barely opened]) they do not use or the complex was not paying into. Therefore, the complex should be willing to at least refund me something and be reasonable with their actions. Maybe if they hear me out verses talking over me and being dismissive, they will understand my address was just added to the bulk account as of last week, March 27th. I discovered this information about ******* **** ******* Bulk account after receiving a 3-day notice that the fitness/laundry center was being closed permanently. The 3-day notice flyer is what prompted me to call the complex on March 27th to inquire about the amenity fee being decreased with the fitness/laundry center shutting down permanently. The complex management informed me that amenity fee would not be decreased because of the internet service being provided by them. At that moment, I was forwarded via email the information to contact ******* Bulk account center (attached). 
  
  Regards,
  
  *********************
  

  Business Response

  Date: 04/07/2023

  Good Morning and thank you again for allowing me the opportunity to respond to ************** recent email. Per my previous response, ******* **** entered into a bulk high speed internet agreement with ******* in 2022. Residents received more than one notification and they were required to sign a new lease at renewal which included the Bulk internet addendum in which ********** signed and acknowledged both. 

  The flyers sent to residents clearly noted the phone number to the Bulk Internet program at *******. *** *** called ******* directly vs. the ******* bulk department listed on the flyer. Upon *** *** Calling the Bulk department her account was set up. ******* **** is not able to set up resident ******* Services due to personal information required. Monthly Amenities fees were not charged to any resident prior to this program being initiated in 2022.

  Customer Answer

  Date: 04/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is not satisfactory to me. I'm not willing to go back and forth with a complex who is not willing to take responsibility for their actions. At this point, this situation is very triggering to me and not worth it for my mental health. It is not true that I received multiple notifications because if it was, I would have made the changes prior to March 27, 2022. The complex has no proof I received the notifications. But again we are a year later and now I'm being informed. I'm really over it and they don't care because they are only about taking money.
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Refund of rent paid during the months we had mice and bugs holes in the walls for a week one is still there flooding outside where I have to walk all the way around to the other side to get to my car No Heat NO AIR and still have not all the way fixed the problems I have pics of most things I’m saying nobody calls before they enter home being disabled, makes it hard for me to get to the door fast, and they will just come in and not wait for me to get to the door. we can not always use the washrooms (unclean) pool or other outside areas unless they choose to allow it we pay high rent for things like the pool basketball court park fishing area trash is always full and over flowing mold on the walls the never clean AC Units I’m disabled and can’t always get around very well I have heat intolerance I have cold intolerance. I have medical conditions and they are aware of these things and still have done nothing to ensure all of these things are fixed

  Business Response

  Date: 04/03/2023

  We have had our pest control vendor inspect and monitoring the home. We will continue to be in contact with the resident until cleared by our pest control vendor. The hole in the wall that was due to a water leak and has been repaired as of 3/24/23. Our HVAC vendors have completed all submitted work orders due to the HVAC unit being under warranty. Our maintenance team conducts a trash pick up starting at 8AM daily Monday through Friday and daily checks are completed in the laundry facility prior to opening. Violations are sent accordingly.  If the any further questions please contact the office.

• Initial Complaint

  Date:03/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a apartment 2-11-23. I went back to the office 2 days later to provide more information. A week later I was told that I was approved just waiting for inspection from housing authority. The manager showed me the apartment on 2-28-23. On today the price was higher and they will not lower it to what the rate was at time of application. I have to move on 3-31-23. They should have told me sooner especially since they claim not to have anymore units available.

  Business Response

  Date: 04/10/2023

  Although *********************************** application screening came through approved, the ************* Housing Authority did not approve her voucher on the original apartment home she was interested in. Since our pricing changes daily, we are not able to honor the original rate when she applied in February. She verbally selected another apartment home that the housing agency approved her voucher for. ******** was instructed by the property manager to log in and apply for the apartment home since accounting informed her the original guest card was no longer valid due to the screening taking place over 30-days prior. This was discussed with ******* in the office each time she visited. The regional manager also discussed this with *******, in which ******* replied she wasn't going to speak on the matter as long as she had another apartment home. She was instructed by the regional to apply. ******* has not applied for another apartment home. 

• Initial Complaint

  Date:03/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to say to the management that I will never refer anyone to ur properties. U have ur worker train to rob hard working tenants that attempt to pay they rent. Despite the issues they may have ur maintenance never fulfill the description of the job. They will say the order was completed not true. But I owe ******* in rent and late fees of 285. But I just paid 2500.00 in rent and late fees of 285. But I just paid 1700.00 of the rent the balance is $800 and it will be paid by the end of this week . Please I’m doing my best to give you the rest of it. But I also need time. I would appreciate it. Thank u ** *********** Windsor mill md. 

  Business Response

  Date: 03/29/2023

  Management reached out to the resident regarding her account. There are no outstanding maintenance concerns reported at this time.