Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Forest Oaks Apartments

  1878 Gingercake Cir Rock Hill, SC 29732-8497

• 

  Morgan Properties

  84 Wabeno Ave Apt A Springfield, NJ 07081-1874

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

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  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since I moved in 2 years ago, there is severe flooding in my basement that creates huge pools of water in my storage unit. I have videos of the water gushing out of the walls at a very worrying rate. The amount of mold and fungus this creates on my stuff and around my unit is disgusting. *************************' inept property manager's response is basically oh well ***** to be you.

  Business Response

  Date: 04/06/2023

  Spoke with Resident **************** and work order was completed on 3/23/2023 at 10:38 am. No water noticed on 3/23 while inspecting basement. Cracked area noted, sump pumps inspected and functioning Service Request Resolved.

• Initial Complaint

  Date:03/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******* Apartments has been run into the ground. *** *********** was the previous owner, and I never had any issues whatsoever with them. The service level has significantly dropped under the new management.
  
  I had issues with my dryer on and off for over 6 months last year. The knob would continuously come off, leaving me without a dryer. I had problems with my dryer in 2021 also. The maintenance team wasn't fixing my dryer correctly and weren't component at their job. At one point, they drilled nails into the dryer instead of ordering the necessary parts to repair my dryer.
  
  Additionally, I have a leak on my living room wall, and the water in my bathtub won't go down. The property manager has even had to come to my apartment because my dryer was repeatedly not being fixed properly. I have spent over $500 in laundry fees; this includes washing and drying my clothes and paying for transportation.
  
  I expressed my frustration to the property manager and never received an apology or any empathy for this ongoing issue. I told him I would contact the Better Business Bureau about this; he told me I could contact whoever I wanted. He was condescending when I spoke with him and wouldn't respond to my emails. I have never encountered any property management that would conduct themselves this way.
  
  I received a letter a few weeks ago saying my lease wouldn't be renewed. I pay my rent on time, and I expect to have a working dryer and for my apartment maintenance to be upheld. I shouldn't have a leak on my wall, the water in my bathtub should go down, and the walls shouldn't be crumbling. I called corporate several times, and nobody has contacted me.

  Business Response

  Date: 03/28/2023

  Resident has been a
  tenant of ****** ******* since April of 2017.
  *** ***** has exhibited
  negative behavior towards multiple members of ****** ******* Staff. 
  5 team members have documented their negative interactions with this
  resident dating back to March 2021, with a total of 9 separate entries
  logged regarding her behavior (cursing, combative, general rude behavior, belittling,
  etc).
  Letter sent to ** *****  on 1/6/2023 stating that her conduct would not be tolerated, and that her
  renewal was in jeopardy as a result
  6 separate attempts to
  complete work orders were canceled day of outside of her dryer and wall
  concerns
  13 total attempts made
  to repair her dryer before granted access to repair due to same day
  cancelations or refusal of entry/answering of door
  Resident has refused to re-schedule her drywall repair, even after written request by **** *********,
  Regional Manager

  Customer Answer

  Date: 03/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:

  *** ******* **** is the current property manager at ****** *******. If *** **** wrote this response, please don't get on this website creating a false narrative. It's already been verified that you are a dishonest person. The amount of times my dryer had to be "repaired" is absolutely unacceptable. Please stop attacking my character because I will consult with an attorney about your false narrative. Take ownership and accountability for your company's low level of service and your maintenance workers incompetence. I didn't live here in April 2017, please get your information correct. I came when *** *********** was the owner and I never had any issues because they maintained the property. *** ****, you knew about my wall last year and never followed up with me to schedule a repair date. I already told you this and I stand by my statement. Maintenance came on Monday and they will complete the wall this week. You are the fifth property manager in 3 years, and you have only been at this property for six months. I never got an apology or any empathy from you. You and the regional manager clearly don't care. I never refused to schedule the drywall repair. Instead of trying to gaslight individuals, your focus should be on treating customer with respect and compassion.

  Regards,
  
  
  
  ******** *****

• Initial Complaint

  Date:03/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been charged with late fees when I pay my rent on the 5th of month. My lease agreement states rent must be paid by the 5th day of each month. Prior to signing a new lease in April of 2022 I paid on 2/5/2022, 5/5/2022, 11/5/2022 and 10/5/2022 and charged no late fees. Begin in June 2022 when the new lease I begin being charge late fees. 6/5/2022, 7/5/2022, 9/5/2022 of 100.00 dollars. I addressed my concerns with management and was informed it had to be paid by 5pm. No where is stated in my lease and was I informed of that prior to signing the first lease. I then filed a dispute with BBB and the was informed management never has the complaint. This has caused me to not be able to pay online and pay by certified funds only(10.00 fee). On March 4 at 10:18 I purchase my certified check in the amount of 1,865.39 which was incorrect it should have been 1,895.39. I attended a coworker funeral in Columbus, GA on that day and return to ******* after the office had closed and is not open on Sunday. My check was there at BOB on Monday March 6, 2023. I received a letter of eviction on March 6, 2023 in the amount of 2,145.17 a 249.00 difference from what my March rent statement said. Now management is refusing to process my funds. On March 10, 2023 I purchased a certified check for the 30.00. I filed a disputed prior disputed with BBB concerning late fees but management never responded to BBB request and disputed was closed

  Business Response

  Date: 03/23/2023

  
  The resident, ***************** came into the office on February 4th,2023.  She quickly handed me an envelope stating it was her rent and that it she had COVID.  I contacted her after receiving it to let her know that it was not for the full amount.  I was sent to voicemail.  I posted the check which was in the amount of $1,800.00 but her billing for that month was for $1938.53 leaving a balance of $138.53.  That balance has rolled over to Marchs payment.  The resident came on March 6, 2023 to pay rent by that time the late fee had already been assessed for March.  Rent payments must be in the office before closing  on the 5th of every month if paying by check. Payments can be processed online through 11:59 pm - which ****************** has no access to due to NSF payments.  None of those things happened with ***************** and a payment for the full amount was not brought in.  
  
  No late fee has ever been charged on the 5th of the month.  ****************** was charge on 6/6/22. 7/6/2022, 9/6/2022 ( which was a late charge and NSF charge) .   A ledger has been attached.
  The eviction letter that ****************** is referring to is our standard late letter. 
  With all of this said the original payment brought in has been posted there is sill  remaining balance that need to be paid.  If there is a desire to get out of the lease we can speak to ****************** about the policy on doing so. The late fees are a part of the lease and are applied to every resident who pays beyond the 5th of the month and should not be credited to this account.  
  

• Initial Complaint

  Date:03/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented an apartment for 7 months at ******** Apartments, beginning in May. In May, we emailed ******* with our dog's Vaccine records, and noted that the tiles in the kitchen were cracked. She sent an email back, confirming that she had received our information. If there was any other process that needed to occur, ******* did not tell us that we had to do anything else. We contacted ******* in November, indicating that we were moving out by our least term end date (12/31/22). If there was any other process to complete this, she never informed us. We turned out keys to the property manager on 12/27/22, and offered to tour the unit with him, but he declined.On January 15, we received an invoice for a month rent ($2685), floor replacement ($698.25), carpet cleaning, ($65), stove ($20), and various fees for pest control, trash and water.Since the sewer, water, pest control and trash fees were billed in arrears ($161.17), we will agree to pay them, as we were living there at that time. But we should have a credit for the last 4 days of December, because we had moved out and turned in our keys. Our deposit was $300, so that would leave a balance $138.83, that Morgan Properties owes us.In addition, for the large majority of our lease period, Morgan Properties did not provide security, pool access or access to a dishwasher. Even though we were not afforded the amenities we were promised, we still PAID FULL RENT.Dispute letter was sent to *************** *******, yet they continue to harrass us for money we don't owe.

  Business Response

  Date: 03/09/2023

  Good day, BBB
  
  It seems that **. & **** ***** seemingly forgot to mention that they signed off that they received a copy of your Lease Agreement & Addendum. Also, they signed off that they received their unit in good condition. They acknowledged that they read & understood their terms & expressed the applicable laws of the state of FL. They acknowledged that they read & understood that they were required to notify us of any damages or repairs needed on the premises in writing:
  
  8) USE AND OCCUPANCY. You will personally use and continuously occupy the Apartment as a residence for you and authorized occupants named above. You shall comply with all State and local occupancy regulations…
  
  11) CONDITION OF APARTMENT. You agree to practice good housekeeping and to properly maintain the Apartment and fixtures during the term of this Lease, and to return the Apartment to us on the Lease End Date, in the same condition as it was on the Lease Start Date, excepting normal wear and tear. You agree to keep the Apartment free of excessive clutter. We have not made any promises as to the condition of the Apartment. All warranties are waived, to the extent allowed by law. It is assumed that when you move in, you have inspected the Apartment, or waived your right to do so, and agree that the Apartment is in good and satisfactory condition and you agree to accept the Apartment “as is.” Our only obligation to you is to make sure the Apartment complies with the implied warranty of habitability as set forth in State law…
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements with reasonable promptness after receiving written notice from you. Only our employees, agents, or contractors may make repairs to the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense that you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  12) YOUR RESPONSIBILITY FOR DAMAGES. You must reimburse us, upon demand, for any costs or expenses incurred by us as a result of damages to the Apartment or common areas caused by you or your family  members, guests, visitors, occupants, or invitees. We may demand that these charges be paid by you in advance of any repairs, or be due and payable with the next following monthly rental payment, as Additional Rent, or, if you have vacated the Apartment permanently, the charges are immediately due. Any delay in demanding payment is not a waiver. Failure to pay these charges is a violation of the Lease. Regardless of whether payment is made, we reserve our right to terminate your right to possession of the Apartment if the circumstances causing the damage constitute grounds for eviction pursuant to the law.
  After reviewing the *****s’ Work Order Requests, there were none regarding flooring. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 
  
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.                                                                                        Damage:  Holes, stains, or burns in the carpet, food stains, discoloration that results from negligence, carelessness, accident, or abuse of the premises, or equipment by the tenant, by a member of the tenant’s household, or by a guest of the tenant.
  
  Please be advised that back on Thursday, December 1, 2022, the *****’s had an outstanding balance of $2,967.16 and they paid through their online **** **** Account Portal. On Wednesday, December 21, 2022, their Bank/CU provided our bank, with an {Insufficient Notice} regarding that payment *****’s made. Attached is a snapshot of your account ledger, it shows all charges, credits, and balances. All of their charges have been reviewed with the Property Manager and our Accounting Dept. was confirmed valid. MP stands by the charges on the *****’s account under the agreed terms of their lease. And has executed our rights to seek further collection actions as per all applicable laws.
  
  The *****’s balance to Morgan Properties remains outstanding. Morgan Properties has a third-party debt collection agency that has been reported or is scheduled to be reported to ********, *******, and **********. To make sure the *****’s account is satisfied with their outstanding balance & to be Discharged from any and all liability arising from this lease. They may use your online resident portal to make their payment. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

  Customer Answer

  Date: 03/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  Florida  Law indicates that 15 days is required.

  ***********************************************************************

  in addition, we paid FULL RENT for the amenities we were promised, but did not receive them: security, dishwasher & pool.

  In addition, we included the confirmation from ******* that she received the notice of the cracked floor tile. We do not owe for replacement.

  Regards,
  
  ***** & *******************

  Business Response

  Date: 03/20/2023

  Good day, BBB
  
  Even if we went by what ************** stated “Florida Law indicates that 15 days is required. *********************/Consumer-Resources/Landlord-Tenant-Law-in-Florida” It actually states that:
  
  "When You Decide to Move Under certain circumstances, if allowed by the provisions of the rental agreement, a rental agreement may be ended when either party gives written notice to the other of their intention. The amount of notice required is determined by the rental agreement or, if this is not specified in the rental agreement, by the periods for which the rent is payable."
  
  Attached is a copy of the Notice to Vacate from the ****** dated Monday,December 19, 2022. As they acknowledged that their Moveout Date was on Saturday,December 31, 2022. From and including Tuesday, December 19, 2023, too, but not including Sunday, December 31, 2023, is resulting in a 12 days notice and that would be a violation in accordance what she is stating was required. But in accordance with the terms of your lease, county regulations, and the state's applicable landlord-tenant laws requirements as per Section (1) and (20):
  
  1) TERM AND RENEWAL. The Lease begins on the Lease Start Date and ends on the Lease End Date (which for all purposes in this Lease shall either be the Lease End Date set forth above or the last day of any renewal term, if this Lease was previously renewed). Either party may end this Lease on the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the Lease End Date… (b) If you do not desire to renew the Lease in accordance with the Lease renewal proposal, you may reject the renewal terms by giving written notice to us at least sixty (60) days prior to the expiration of the current term, in which case you must then vacate your Apartment on the Lease End Date…

  20) YOUR BREAKING OF LEASE If you vacate or abandon the Apartment prior to the Lease End Date with or without notice, you shall be in violation of the Lease and shall remain responsible for all of our costs and damages resulting therefrom, which may include, but is not limited to, payment of all rent until the Lease End Date. You cannot be released from your responsibilities under this Lease for any reason, including, but not limited to: school withdrawal or transfer, job transfer, marriage, separation, divorce, reconciliation, loss of co-residents, loss of employment or bad health, unless specifically permitted by the terms of the Lease or by State or Federal law.

  We would advise that the *****s review the latest amendment to Florida’s Landlord and Tenant Laws: The 2022 Florida Statutes (including 2022 Special Session A and 2023 Special Session B) CIVIL PRACTICE AND PROCEDURE LANDLORD AND TENANT ~ ***************

  Termination of tenancy without specific term. (1) When the tenancy is from year to year, by giving not less than 60 days notice prior to the end of any annual period;
  
  Termination of tenancy with specific duration. (1) A rental agreement with a specific duration may contain a provision requiring the tenant to notify the landlord within a specified period before vacating the premises at the end of the rental agreement, if such provision requires the landlord to notify the tenant within such notice period if the rental agreement will not be renewed; however, a rental agreement may not require more than 60 days notice from either the tenant or the landlord.
  
  Choice of remedies upon breach or early termination by tenant. (4) in the case of an early termination fee, the tenant is required to give no more than 60 days notice, as provided in the rental agreement, prior to the proposed date of early termination. This remedy is available only if the tenant and the landlord, at the time the rental agreement was made
  
  ******* & **** violated both their own statement claiming they only need 15 days, as well as their actual county regulations, and the state's applicable landlord-tenant laws requirements as per the terms of their Lease Agreement. MP stands the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws.

  Customer Answer

  Date: 03/27/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  tthe state of Florida requires 15 days notice prior to end of lease, so we do not owe the extra month rent
  we previously included an acknowledgement from ******* that she received our information regarding the cracked tiles in the floor, so we do not owe the cost of flooring.
  the stove was likely broken by the people who replaced the floors. We offered to the manager an opportunity to inspect the property with us, but he said it wasn’t necessary.
  we were NOT afforded a working dishwasher for the majority of our lease, yet we still continued to pay full rent.
  The pool & security gate was an amenity that was promised when we moved in.  For MULTIPLE months the pool was inoperable, and for multiple weeks the security gate was left open, yet we still paid full rent.
  
  Regards,
  
  ***** & *******************

  Business Response

  Date: 03/30/2023

  Good day, BBB
  
  Even if we went by what ************** stated  “Florida Law indicates that 15 days is required. **********************Consumer-Resources/Landlord-Tenant-Law-in-Florida” It actually states that:
  
  "When You Decide to Move Under certain circumstances, if allowed by the provisions of the rental agreement, a rental agreement may be ended when either party gives written notice to the other of their intention. The amount of notice required is determined by the rental agreement or, if this is not specified in the rental agreement, by the periods for which the rent is payable."
  
  The *****’s submitted their Notice to Vacate which was dated Mon. Dec. 19, 2022. As they acknowledged that their Moveout Date was on Saturday, December 31, 2022. From and including Tuesday, December 19, 2023, too, but not including Sunday, December 31, 2023, is resulting in a 12 days notice and that would be a violation in accordance with what she is stating was required. But in accordance with the terms of your lease, county regulations, and the state's applicable landlord-tenant law’s requirements as per Section (1) and (20):
  
  1) TERM AND RENEWAL. The Lease begins on the Lease Start Date and ends on the Lease End Date (which for all purposes in this Lease shall either be the Lease End Date set forth above or the last day of any renewal term, if this Lease was previously renewed). Either party may end this Lease on the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the Lease End Date… (b) If you do not desire to renew the Lease in accordance with the Lease renewal proposal, you may reject the renewal terms by giving written notice to us at least sixty (60) days prior to the expiration of the current term, in which case you must then vacate your Apartment on the Lease End Date…
  
  20) YOUR BREAKING OF LEASE If you vacate or abandon the Apartment prior to the Lease End Date with or without notice, you shall be in violation of the Lease and shall remain responsible for all of our costs and damages resulting therefrom, which may include, but is not limited to, payment of all rent until the Lease End Date. You cannot be released from your responsibilities under this Lease for any reason, including, but not limited to: school withdrawal or transfer, job transfer, marriage, separation, divorce, reconciliation, loss of co-residents, loss of employment or bad health, unless specifically permitted by the terms of the Lease or by State or Federal law.
  We would advise that the *****s review the latest amendment to Florida’s Landlord and Tenant Laws: The 2022 Florida Statutes (including 2022 Special Session A and 2023 Special Session B) CIVIL PRACTICE AND PROCEDURE LANDLORD AND TENANT ~ leg.state.fl.us
  Termination of tenancy without specific term.— (1) When the tenancy is from year to year, by giving not less than 60 days’ notice prior to the end of any annual period;
  
  Termination of tenancy with a specific duration.— (1) A rental agreement with a specific duration may contain a provision requiring the tenant to notify the landlord within a specified period before vacating the premises at the end of the rental agreement if such provision requires the landlord to notify the tenant within such notice period if the rental agreement will not be renewed; however, a rental agreement may not require more than 60 days notice from either the tenant or the landlord.
  
  Choice of remedies upon breach or early termination by tenant.— (4) …in the case of an early termination fee, the tenant is required to give no more than 60 days’ notice, as provided in the rental agreement, prior to the proposed date of early termination. This remedy is available only if the tenant and the landlord, at the time the rental agreement was made…
  
  ******* & **** violated both their own statement claiming they only need 15 days, as well as their actual county regulations, and the state's applicable landlord-tenant laws requirements as per the terms of their Lease Agreement. MP stands the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. They acknowledged that they read & understood that they were required to notify us of any damages or repairs needed on the premises in writing:
  
  8) USE AND OCCUPANCY. You will personally use and continuously occupy the Apartment as a residence for you and authorized occupants named above. You shall comply with all State and local occupancy regulations…
  11) CONDITION OF APARTMENT. You agree to practice good housekeeping and to properly maintain the Apartment and fixtures during the term of this Lease, and to return the Apartment to us on the Lease End Date, in the same condition as it was on the Lease Start Date, excepting normal wear and tear. You agree to keep the Apartment free of excessive clutter. We have not made any promises as to the condition of the Apartment. All warranties are waived, to the extent allowed by law. It is assumed that when you move in, you have inspected the Apartment, or waived your right to do so, and agree that the Apartment is in good and satisfactory condition and you agree to accept the Apartment “as is.” Our only obligation to you is to make sure the Apartment complies with the implied warranty of habitability as set forth in State law…
  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements with reasonable promptness after receiving written notice from you. Only our employees, agents, or contractors may make repairs to the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense that you might raise and a waiver of any affirmative claim against us for non-habitability.
  12) YOUR RESPONSIBILITY FOR DAMAGES. You must reimburse us, upon demand, for any costs or expenses incurred by us as a result of damages to the Apartment or common areas caused by you or your family  members, guests, visitors, occupants, or invitees. We may demand that these charges be paid by you in advance of any repairs, or be due and payable with the next following monthly rental payment, as Additional Rent, or, if you have vacated the Apartment permanently, the charges are immediately due. Any delay in demanding payment is not a waiver. Failure to pay these charges is a violation of the Lease. Regardless of whether payment is made, we reserve our right to terminate your right to possession of the Apartment if the circumstances causing the damage constitute grounds for eviction pursuant to the law.
  After reviewing the *****s’ Work Order Requests, there were none regarding flooring. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean."
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.                                                                                            Damage:  Holes, stains, or burns in the carpet, food stains, discoloration that results from negligence, carelessness, accident, or abuse of the premises, or equipment by the tenant, by a member of the tenant’s household, or by a guest of the tenant.
  
  MP stands by the charges on the *****’s account under the agreed terms of their lease. And has executed our rights to seek further collection actions as per all applicable laws. The *****’s balance to Morgan Properties remains outstanding. Morgan Properties has a third-party debt collection agency that has been reported or is scheduled to be reported to ********, *******, and **********. To make sure the *****’s account is satisfied with their outstanding balance & to be Discharged from any and all liability arising from this lease. They may use your online resident portal to make their payment. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  ******************************************************************************************************************************

• Initial Complaint

  Date:03/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I suffer from ***** an autoimmune disease and severe lung disease that cause fainting and confusion. I just recently started having these symptoms. I recently moved to Shreveport, La sept 2022 where I quickly acquired COVID. COVID made all these new symptoms listed above appear and more. I made my apartment complex aware of this through regular conversation. On 10/25/22 I had an accident with the front gate due to becoming confused and beginning to pass out while driving. I filed an insurance claim and gave the information to the manager. Undenounced to me they never received payment from my insurance company. On 2/26/23 I had another accident. Two days later I received a letter in the mail that I was being evicted in 5 days due to nonpayment. I never received an communication of any outstanding bill. I explained that as a person with disabilities I cannot move in 5 days, I am on oxygen and have no help. That would be impossible. I contacted my auto insurance on 3/2/23 to discover that the insurance investigation had not been completed timely and that they would get the payment out that day. I have made multiple attempts to communicate with management and the regional manager but no one will return my calls or emails. I even tried to communicate that the payment should be received for the first accident, to communicate regarding the second, and to simply resolve the issue of the 5 day notice that is unreasonable. They are all purposely ignoring me.

  Business Response

  Date: 03/27/2023

  *** ****** was a tenant in an apartment community in Shreveport LA.  During the first six (6) months of her tenancy, there were three (3) instances in which she drove so recklessly in the apartment complex  that her vehicle crashed into the landlord's property, causing significant damage.  Her repeated reckless driving posed a danger to others in the community.  Therefore, upon the third incident, the landlord had no choice but to terminate her lease for the safety of its residents, employes, and others visiting the community.  *** ****** did surrender possession of the apartment and moved out, on or about March 6.  It is untrue that the landlord was unresponsive. Both the property manager and the landlord's attorney were in constant communication with her and were willing to work with her to provide more time if she needed in order to move.   

  Customer Answer

  Date: 03/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: The management was aware that I have a disability. There was nothing reckless about a health concern. Id been explained I had a recent development of a new symptom that caused me to loss conscientiousness. It was totally unexpected and Id had talks with the manager **** about how I was trying to resolve the issue. To lie and say that I was reckless that is not only inflammatory but also a flat out offensive lie against a persons with diagnosed and government recognized disability! Would they respond the same if I was White and having seizures! I have multiple emails in which I tried to reach out to management regarding the issue that went ignored. So the assertion of constant communication is also a abhorrent lie. On multiple attempts ***** (my insurance co.) attempted to reach the manager Lisa and those attempts went unresponsive. There needs to be sensitivity training and a public acknowledgement of wrong doing. Even more so, being aware of my disability there was an undo burden placed on me to move. As a person with lung disease how was I to move in 5 days. If it had not been for family who lent me 6,000 to move I would have been homeless! This company operates in an disgustingly inhumane way and to add insult to injury they have the unmitigated gall to accuse a person with a disability dying of lung disease of being purposefully reckless. They are in desperate need of sensitivity training company wide!
  
  
  
  
  Regards,
  
  
  
  ******** ******
  

• Initial Complaint

  Date:02/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I had be staying at the Morgan properties for over 6 months. I recently moved out because they had a lot of bugs at the property I could stand living there anymore so I decided to broke my lease. Which they charge me an additional $1895 to buy out of the lease. They apartment was so outdated and the appliances doesnt even work properly. After I move out they charged me a carpet cleaning fee which when I left the carpet didnt have any stain on them I keep the apartment extremely clean. Long story short I did not get my full security deposit I only received &593back out of $1895. I would never recommend anyone to rent at the Morgans worst apartment I had so far.

  Business Response

  Date: 03/06/2023

  Good Morning,

  I'm sorry my former resident is unhappy, however I attached the following documents for review. The Move Out Key Receipt which states the reason for move out was "relocation". Not once did my resident ever mention anything about bugs/unaddressed maintenance issues. I also included the receipt for the new carpet that was installed right before they moved in, as well of 2 pictures as to how the carpet was left upon move out. Please know that we only charged $361.12 out of the $923.53 original cost which is a prorated amount being the resident was only here a little over 10 months, and the carpet has a 5 year life span. 

  Please let me know if any additional documentation is needed, thanks. 

  Customer Answer

  Date: 03/09/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the stains on the carpet was already there at move in. When they gave me the apartment it was not even renovated I had to request for them to fix multiple things which they even took 4 months to fix. The Morgan apartment have received multiple complains of bugs being at the property from me. When they showed me a model of the apartment it was nice, but when I actual got my apartment it was a run down version of what they showed me. The apartment was not even fully renovated I had to clean the apartment even at move-in they were black mold all over the the doors outside. the carpet was already stained. The sink was dirty. t th there were paint all over the floor that I had to scrape out myself. That apartment had a so much problems ,I had to relocate and find somewhere else to live. I couldn’t even stay there anymore. That’s why I put I am relocating they know very well that they have a bug problem. It got so bad that I was requesting extermination every Tuesday to come out. They literally gave me a rundown apartment with an already stained carpet and then charge me, so they can get a new carpet Unbelievable. I have never complained about any business before like this but I robbed and deceived. 
  
  Regards,
  *
  ******* ******
  

  Business Response

  Date: 03/21/2023

  Dear *******, 

  Again please see the carpet invoice showing the carpet was brand new when you moved in. In addition, I've attached our ******* Pest Control Log for January and February 2023 showing that no services were requested by you during that time- they did come out once on January 10 to do a preventive treatment that we requested during our regular rotation, and no issues were noted. 

  Customer Answer

  Date: 03/22/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the invoice does not even show if the work was completed. I need before and after pictures because the carpet was not new when they gave me that apartment. This business was a scam they show you a clean nice modern apartment but when you move in they give you a rundown version. I paid 2x month rent to broke the lease and still didn't get may security deposit back in full on top of that they had added additional sewer and water charges to the bill. Unbelievable!! 
  
  Regards,
  
  ******* *****
  

  Business Response

  Date: 03/30/2023

  Good Afternoon,

  Again I'm attaching the invoice for the new carpet install in *** *******. You can clearly see the service date (install date) was 4/13/2022, right before your move in. We don't take pictures of new carpet after it had been installed, there is no reason to when we have the invoice showing the work was done. I've also attached your move in checklist, where you make no mention whatsoever of any carpet issues upon your move in. Please know this will be my last response. Thank you. 

• Initial Complaint

  Date:02/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since moving into the apartment it has been one problem after another. First, the apartment was not ready on the day of the original move-in, next the A/C was broken when I moved into the apartment, and after that I had 3 separate leaks coming from the roof in my bathroom, causing me to get rid of everything in my bathroom since it took at least a week to fix the leak every single time, and once the leaks were fixed I had to put in another service request 2 weeks later in order for the massive hole in the roof of the bathroom that was made by the maintenance staff to be filled. Then after this, my heating unit was broken for a couple of days and was finally fixed. Then now that it is the new year more stuff has happened as well. Mice have been getting into the apartment, The problem was reported through the resident portal, and took a week and a half for the work order to be "completed", then 2 days after the staff said the work order was completed, more mice were in the apartment unit. And again nothing is being done as a work order was put in on Monday and it's Friday with nothing being done about mice EATING my food and LIVING in my walls waking up to hearing them run behind my bed. While dealing with the mice there also has been a leak that has started in my dining room at the AC duck, and the maintenance staff said they will get to it later when the number was called. This is by far the worst experience I've ever had living in an apartment complex, I have lived in two others, one in Florida, and one in Alabama. Not only has this been a HUGE inconvenience but as well as a health concern, as due to the leaks in the bathroom MOLD was growing in my bathroom, and now I am concerned mold is growing in my walls due to the upstairs neighbor's sink overflowing. This doesn't include that there are MICE living in my apartment and carrying diseases. I do have pictures of the issues with my apartment as well

  Business Response

  Date: 03/24/2023

  Pest Control has been to this unit and inspected the entire apartment and see any holes inside the unit. They however found holes by the A/C utility closet that is located on the balcony. Maintenance has since installed a door sweep and a screen to prevent rodents from entering the unit. 

• Initial Complaint

  Date:02/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business is coming after me for $13,000 when the management office stated I was not on the lease and another party was responsible for the property after I had moved out. All charges incurred after I had left the premises and spoke to the leasing office.

  Business Response

  Date: 03/02/2023

  Good day, BBB and Ms. ******************

  We received the notice that ****************** submitted. She did not provide an Account Tcode - TXxXxXxX, the Property's Name/ Address or any information regarding as to whom the Lease name was under. There is nothing for us to use to retrieve the account information to try and assist her as we have over Three hundred and eighty communities nationwide and Multiple *******************************. Once we receive the information required above, we will gladly review the records and verify if your request that a correction to a credit report warranted? If so as per all applicable laws, MP will have all collection actions stopped and all records cleared.
  
  Thanks,

• Initial Complaint

  Date:02/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulently billing threatening phone calls excessive fees billing for March 1 this February court fees over 300.00 etc harassment violations of fair housing act mismanagement of funds alterations of account

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our unit started leaking in my son's room on January 28th. It took 6 hours and 3 phone calls to emergency maintenance before someone showed up. The temporary fix was caulking the window. This caused the water to run around the window between the walls and soak the carpet and sub floors. My son has not been able to return home since January 29th. We waited 16 days for roofers to come and replace shingles. Someone was supposed to come yesterday and cut into the wall to check for mold. The moisture meter is reading red/wet all around the window and the floors were never addressed because the leak wasn't fixed. Maintenance finally came after 4 yesterday but only to get a moisture reading which I had just emailed the night before. My air purifier shows very poor air quality in the room, sometimes 0 clean air, and very high for mold spores. My asthma has been Terrible the last week and a half and the room is unusable. I've asked for a rent reduction and was told no. The office is closed Monday so Tuesday will be 25 days that the walls/floors have been wet in that room. I went to the office last night since no work was starting and was told he'd be over when he was done in another unit. It's 2:30 Saturday and nobody has contacted me once again

  Business Response

  Date: 02/27/2023

  February 27, 2023
  
  
  ***********-*********************
  BBB Eastern Pennsylvania (Washington, DC)
  1411 K St. NW, 10th Floor
  Washington, DC 20005-3404
  
  Re: Complaint ID ********/ ********************* 2nd Bedroom Leak
  
  Dear ******************,
  
  Thank you for the opportunity to respond regarding ID # ********. We are in receipt of **. ******* request for service surrounding water intrusion in her second bedroom. The onsite team has been working diligently with *************** and her family to keep them apprised of actionable plans to mitigate the problem. Unfortunately, 90% of the work requires assistance from three,third-party contractors. All, who have to be scheduled in advance and sometimes cannot meet our demands of same day/same week service. Here is a summarized timeline:
  
  On January 28th, the same day as the request, our Maintenance personnel responded promptly with an emergency fix that would require follow-up from vendors.
  On February 8th ****** Roofing entered the apartment home to assess the scope of the work needed.
  On February 11th ****** Roofing repaired the issue.
  1st Choice, our drywall and painting vendor, entered the apartment home on February 23rd to cut open walls and start the wall repair now that unit had dried out.
  February 28th ***** ***********Carpet Service is scheduled to treat/clean the area with ***** **, an antimicrobial disinfectant.
  
  Additionally,I personally spoke to **************** on February 22nd to reiterate the email updates she had received from our on-site Property Manager, ********************************************, and to sincerely apologize for the length of time the repair project had/and will take. I offered her a forecast date of March 1st to finalize repairs and apply a reasonable rent credit to her account ledger.
  
  *********** is 1970’s vintage property that have experienced similar issues but did not take as long to cure. Unfortunately, post-pandemic, many vendors continue to struggle with qualified talent to keep up with the rising demands in this trade industry.
  
  If there are any follow-up questions, please don't hesitate to reach out to me directly via email at ***********@morganproperties.com or phone at **************.
  
  Thank you for your time and attention.
  
  Sincere Regards,
  
  
  
  Kia ****************, CAPS, ARM
  Area Vice President - Midwest
  Morgan Properties
  *********** Apartments & Townhomes
  
  CC:         Email: ******************** 
                File