Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

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  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

• 

  Morgan Properties

  900 Woodchuck Pl Bear, DE 19701-2775

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  Glen Ridge

  57 Glen Ridge Rd Apt B1 Glen Burnie, MD 21061-2879

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  Morgan Properties

  3103 Windsor Blvd Baltimore, MD 21207-5550

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented here as we relocated from Texas while we closed on our home. We had a 60 days lease. We only needed 30 days. We did everything they asked. We paid everything on time and ahead if needed. About 3 months after we moved out We received a final notice that we owed over $500 more than the two full months paid. We inquired and they said we never provided proof of insurance and utilities. We had to provide proof of those in order to get the keys in the first place. We sent all that information Again. We understood that it was all they needed to remove the "balance". We never heard anything back from them after sending what they said was required. I got a collection letter. I went to the office, manager said that we did not owe them, then she says we owed for a gas bill that they received because we moved out early. We have zero balance with the gas company and she cannot provide a bill. She tells me I can call them and see if they can tell me IF we owe anything, we did and they said we paid all in full. Then she says it was for trash and sewer that wasn't included in the rent. We were told that trash and sewer were included. I asked why we weren't charged those separately with the first month's rent, she said they always charge in the second month. We were moving in at the middle of their rent cycle, we had to pay the second months rent first, then they "pro rated" the first month's that we paid the second month, which ended up being the same exact amount, just paid in two separate installments. So if that statement were true that they always charge it in the second month we would have paid it up front.A $300 deposit that they took and $500 more would mean that a ten day gas bill that they can't provide proof of and two months of trash and water were over $800. The assistant office manager highlighted everything she said we still owed and it came to $204.28. Our $300 deposit more than covered that. This seems like a regular scam with them.

  Business Response

  Date: 02/23/2023

  Good day, BBB
  
  Please be advised that ************** signed off that he received a copy of his Lease Agreement & Addendum.************** acknowledged that he read & understood their terms & expressed the applicable laws of the state of Georgia. As per section (1) TERM AND RENEWAL. of his lease (attached) states:

  The Lease begins on the Lease Start Date and ends on the Lease End Date (which for all purposes in this Lease shall either be the Lease End Date set forth above or the last day of any renewal term, if this Lease was previously renewed). Either party may end this Lease on the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the Lease End Date (b) If you do not desire to renew the Lease in accordance with the Lease renewal proposal, you may reject the renewal terms by giving written notice to us at least sixty (60) days prior to the expiration of the current term, in which case you must then vacate your Apartment on the Lease End Date. If you fail to timely reject the renewal proposal, you will be deemed to have accepted such proposal and the lease will automatically renew for a one year period on the terms set forth in our renewal notice.

  
  ************** was totally aware of this requirement as per his Notice to Vacate he submitted through his online account portal that I cannot find where to submit my 60 days move out notice. Our 60 days starts today 8/19/2022. If not why would he send this email (attached) back on Friday, August 19, 2022, at 6:41 PM. Also, as per the terms of his lease agreement and addendums Morgan Properties was not **. ****** utility service provider, that was **********. Moreover, they have always invoiced their charges two (2)months in arrears. His first invoice was generated, time-stamped, and issued back on Saturday, October 1, 2022, and it was for billing cycle {08/19/22-08/31/22}.Attached is a copy of their issued final invoice.

  Please be advised that the property manager generates and approves All charges were reviewed with the property manager and were confirmed valid. MP stands by the charges on **. ****** account under the agreed terms of his lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. To make sure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease.

  ************** may use his online resident portal to make your payment. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. He may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  

  ******************************************************************************************************************************

• Initial Complaint

  Date:02/17/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into the ************ Townhomes in February of 2022, and was moved out in July of 2022. My lease was signed for a year. I had to move out early, because *********** moved me into a townhouse that was not move in ready. I was never able to utilize the full townhouse, and they had some major plumbing issues that needed to be fixed. I was told in order for those plumbing issues to be fixed, I had to temporarily move out for a few days. I decided that I no longer wanted to live there, due to management not resolving any of the issues that needed to be addressed. I was released out of my rental agreement with no penalty. A balance was just recently added to my credit report in the amount of $ 6,564. This has to be corrected. I’ve lost a lot of money with this company before and during my stay at this resident. I never received any monies back, and was not compensated for my delay in moving in, or for my security deposit that was paid. 

  Business Response

  Date: 02/23/2023

  Good day, BBB
  
  Please be advised that ************** did move in back on Feb. 8,2022, and did not make a full rent payment {$1,790.00} after March 5, 2022. MP did receive a partial payment of $512.50 on April 3, 2022. Please note that MP filed & was awarded a Warrant of Restitution from the Municipal District Court for nonpayment. They were also, given authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped after ************** returned the premises and ended her tenancy prior to the eviction. The District Courts would have reported these filings and recorded balance to the three National Credit agencies & to your Rental History reports as required by all applicable laws. Morgan Properties has a third-party debt collection agency that was also given your account. They would have furnished or scheduled to furnish your information on our behalf to ********, *******, and ********** as well.

  All of ************** charges have been reviewed with the property manager and were confirmed valid. MP stands by the charges on your account under the agreed terms of your lease. MP has executed our rights to seek further collection actions as per her lease & all applicable laws. To make sure ************** account is satisfied with her outstanding balance & to be Discharged from any and all liability arising from her lease. She may use your online resident portal to make your payment. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. She may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or ************** can mail a Cashier Check or Money Order to Morgan Properties at the address below.  

  ******************************************************************************************************************************

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ************ in ********, **. I am filing this complaint because we had no electricity in over half of our unit for over two weeks during January. For context, we submitted the first maintenance request (MR) on 1/16/2023, as our power went out on 1/15/23. We received no feedback other than the confirmation of the MR *********** We then submitted a ****** on 1/19/23 after not receiving any feedback from the 1st request. After that submission, still no communication of any kind. I reached out before Jan 31st, using the contact us link in the resident portal, asking about the status of our requests, still, to no avail of receiving any communication.I finally got an unmarked phone call from a maintenance person claiming they had already been in my unit and resolved the issues, which they did not. They finally had an electrician come on Feb 1st and got it back on. I tried to call the main office to express my concerns over the lack of communication, but nobody answered, so I reached out via email, which also yielded zero responses. I asked if there could be a financial compensation discussed. I said, "I would like to discuss financial compensation in the form of a reduction in rent due to the uninhabitable state of half of our unit. Per our multiple maintenance requests and unanswered attempts to contact the main office, we feel it is only fair to have a minimum 25% reduction to our February rent." After receiving zero response, I called the office again on 2/6/23 to discuss my concerns. I finally spoke to a human being, and I requested that the late fee be waived due to a lack of communication on their end. They said they would take my concerns to their supervisor. It is now 2/9/23, and I have heard nothing in response. Overall, the deplorable service, blatant disrespect for issues/concerns, and disregard for safety we as residents have been shown are highly disrespectful and not a good representation of Morgan Properties.

  Business Response

  Date: 02/16/2023

  ************, placed a work order # ******* on 1/16/2023. The work order stated her outlets were out in the Livingroom with the exception of one, along with her entryway and porch outlet. This work was scheduled on 1/19/2023. Onsite maintenance came an troubleshooted the issue but was unable to determine the issue causing the temporary outage. The maintenance tech notified the property manager, who called the company approved vendor located out of *********, **. Unfortunately, the vendor was unable to schedule service no sooner than 2/1/2023. The property manage spoke directly with ************ on 2/9/2023 regarding her concerns of compensation and scheduled a call for 2/10/2023 @ 12:30pm. ************ was called by the property manager and the leasing office w/ no answer from ************. However, on 2/9/2023, the property had provided ************ a courtesy waive of late fee in the amount of $50.00 and a maintenance credit for the ****************************************** the amount of $100.00, totaling a compensation of $150.00. **************** electrical matters were addressed by a professional electrician at the best available time service could be rendered and compensated for the delay of that service. ************ was requested 20% of her total rent which was determined to be well above reasonable. 

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently reside at Northwest crossing apt.in my 11yr. However I am getting older and having a washer and dryer in my apt is necessary so I have always been interested in *************** . I now would like to move in *************** I am supported through subsidized housing not section 8 but it seems tossing crossing said they do not accept subsidized housing to me that is discriminatory if not a formal redlining I have always paid my rent on time never late so I would like a response so I can start the process of moving to ***************

  Business Response

  Date: 02/10/2023

  Hello, 

  We have reached out to ******** to see if there was an error. We don't have record of him contacting *************** and we do accept housing/section 8 vouchers. I have left him a message and sent him an email to get more information to see if we can assist him. 

  Thanks, 

  ***************************;

  Senior Property Manager 

  ************************************* 

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is ****************. I was renting a apartment located in Greenville SC.. *********** Apartments. In Oct 2022 My Washer Machine stopped working. I used the portal an put in a work order. At this time I started having financial issues. I was told that unless I had the full amount that they were no longer going to take my money orders and place them in an envelope until I reach full payment. Also I wasnt able to get into the portal due to this. I finally got a new washer right before Christmas. I receive an Eviction notice not long after I got a New Washer. The amount was terrible. I couldnt figure out why My balance was so much. I request a hearing and was told I had 5 days to pay my balance. We moved out on Jan 30th. Something told me to check the portal. The money orders that I had brought in the office since Oct, were NEVER PROCESSED UNTIL AFTER THE EVICTION WS FILED. Over $2500.00 worth. I asked why then did you apply all the money after it was too late? ***** told me that she cashed them and applied them because They were about to go bad! What??? If we were going to be evicted because your telling me that I dont have the rent in full, then I still didnt have it in full when you choose after the eviction processed started to proces them. I called the office and asked for a current ledger and I saw when she processed all of my money orders.I had to go through alot dealing with this. Im not asking for My deposit back, but I am requesting all of the money from any money orders that were being held up to December 27, 2022. Please call me at ************** at your earliest convienence.

  Business Response

  Date: 02/13/2023

  Good day, BBB
  
  Please note that ************** signed off that she received a copy of your Lease Agreement & Addendum. She acknowledged that she read & understood their terms & expressed the applicable Greenville County regulations and all applicable South Carolina Code of Laws. As per section 2) RENT.:

  You must pay the Base Monthly Rent and any Additional Rent,as defined below (collectively the Rent), to us by the first (1st) day of every month in such manner as directed by us during the Term hereof. You may not withhold or offset Rent unless authorized by law. If we receive a payment from you which is less than the full amount owed by you, we may, in our sole discretion, apply such payment to any of the charges owed by you, which may include paying in full any late charges, legal fees, or any other. Additional Rent charges before applying any amount of such payment to the Rent.
  IF YOU DO NOT PAY YOUR RENT ON TIME THIS IS YOUR NOTICE.IF YOU DO NOT PAY YOUR RENT WITHIN FIVE DAYS OF THE DUE DATE, THE LANDLORD CAN START TO HAVE YOU EVICTED. YOU WILL GET NO OTHER NOTICE AS LONG AS YOU LIVE IN THIS RENTAL UNIT.
  

  As of Friday, October 14, 2022, ************** has an outstanding balance of $2,344.06, and MP received a partial payment of two money orders totaling $600. Please note that on  Tuesday,October 11, 2022, MP already filed & was awarded a Warrant of Restitution from the District Court for nonpayment. Then on Thurs. Nov. 3, a partial payment of $600,and on Mon., Nov. 14, 2022, we received another partial payment of $750. Please be advised that these payments total $2,550. As of Nov 14th, **************** outstanding balance was $3,663.06. MP filed & was awarded another Warrant of Restitution from the District Court for nonpayment. They were also, given authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped as ************** return the premises and ended her tenancy. **************** current balance is $ 4,724.50 which includes any & all charges including, but not limited to, Rent, late charges, court costs, damage charges, and utilities were applicable.
  

  All of her charges have been reviewed with the property manager and were confirmed valid. **************** balance on her account will not be dropped, and MP stands the charges on her account under the agreed terms of her lease. MP has executed our rights to seek further collection actions as **************** lease & all applicable laws. MP has a third-party debt collection agency that was also given your account. They would have furnished or scheduled to furnish your information on our behalf to ********, *******, and ********** as well. 

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  MP Morgan Property Managers tell many lies. ***** only held onto my money orders in hopes that I could come up with more money to cover up what shes doing in the office. Since Oct I were told by her to just keep bringing money orders in and it will go towards whats owed. Again the tenant portal was closed not only due to me being late starting on Octobers rent but because I was also using the portal to place my washer machine issues. The only reason why I were put out was because they knew that I couldnt be put out Due to NOT HAVING A WAS A PART OF MY RENT PAYMENT. MY APARTMENTS SUPPOSE TO HAVE A WASHER AND DRYER IN IT. THEY ALLOWED THE BALANCE TO GO UP AS HIGH AS IT COULD TO GET ME OUT ONCE THE WASHER WAS REPLACED. Yes in Oct an eviction was started. She told me that my money orders were going to go bad because they were Approaching the 90 day deadline. So its not ok to apply what your tenants are bringing you due to them not having enough but it is ok to apply my $2550.00 in money orders after the fact before we go to court so it can look like we havent even been in the office since the last payment posted in Sep. I have several pieces of paperwork along with the original Eviction Paper brought by the Constable. It said over $5,000.00 was due. When I went to court, the Judge called out a balance in the $4,0000.00's that was due. The ledger I brought to court had a different amount on it. After I were put out on the streets with 1 of my Special need children, I went to the office and picked up a current ledger that said something totally different. Once I had been to court and got put out, NOW I can get into the online portal and those numbers say something different! WHY DO I HAVE 5 Different balances?????

  Regards,
  
  ****************

  Business Response

  Date: 03/06/2023

  Good day, BBB
  
  Attached is a snapshot of your account ledger, it shows all charges, credits, and balances. Back in Nov 2022, **************** Rental Ledger shows an outstanding balance of $ 2,155.06. Then when another Warrant of Restitution was filed to proceed with the eviction her balance was $ 3,883.06 on Nov. 17, 2022. When the last filing was done on Dec. 21, 22 her outstanding balance was $5,435.60. This was prior to **************** partial payments being applied back on Dec. 27, 2022.
  
  **************** Final Moveout Statement was not generated, time-stamped, and issued until Thursday, February 16, 2023. As a reminder that in the state of SC, Morgan Properties has within thirty (30) days after the return of the premises and the end of the tenancy (Mon. Jan. 30, 2023) to issue a Final Move-Out Statement with an itemized Security Deposit deductions list. Our Accounting Dept has to wait for her final utility(s) invoice from her service provider and your Final Move Out inspection report from the leasing office/property manager of any damages.
  
  All of our documentation {Lease, Addendums, and Account Ledger} is in accordance with all **************** terms of your lease, county regulations, and the state's applicable landlord-tenant laws. This is why the Greenville County District Court awarded MP a Warrant of Restitution as well as authorization to start the Eviction process to retrieve the possession of our premises. And held her responsible for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities were applicable. MP stands by the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. 

  To make sure ****************** account is satisfied from her outstanding balance & to be Discharged from any and all liability arising from this lease. **. **********;may use her online resident portal to make her payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. She may fax it to the number below,and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties which owns this complex is unfit to own and operate housing options for community members. While office staff are cordial, issues such as flooding, leaks, extermination (including roaches), ventilation, and mold go unchecked for months at a time. Due to this my family lost a large percentage of what we owned, even after providing photos as proof of mold. We were not provided any living accommodations while we waited weeks for our concern to be addressed. There was no care for our health or safety let alone our economic loss that we are still recovering from due to the mold. We had to negotiate for days so that we wouldn't have to pay a relocation fee and get our full deposit. Additionally, they are several buildings at the complex we relocated to that have ***** infestations and no long standing action (they are well aware that the 'solutions' they are using are not resolving the issue but pacifying it) is being taken to remedy the issue. Due to flooding, we are only able to use 1 bedroom and 1 bathroom in our apartment. We literally just started using the other bathroom again because they haven't come out to fix the flooring in the bathroom or check for damages.

  Business Response

  Date: 02/17/2023

  We have addressed her past issues and she has moved to another community. The issues she has at the new community have been addressed and are being resolved. The resident had slowed some of the repairs by refusing to sign the documents needed for the contractors to complete the work. But that has also been resolved so the repairs can be completed.

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 9th, 2023 at 11:37am, I called the leasing office to get information on when I could pick up my keys and was informed that I would get a call back. I never did. On January 12th, 2023 at 1:35pm, I called the leasing office again to get information on when I could pick up my keys and move in. I was informed yet again that ******* would give me a call back. I expressed my frustrations that I am constantly being told that he would give me a call back, but I would never receive a call back. They informed me that they’ll make sure he calls me back. I never received a call back. Due to the fact that I never heard back from Desmond, I went ahead and scheduled my movers to arrive at 8:00am on the morning of January 17th. My thought process was if there was an issue with the move in date, I would be informed of that before the day of the move in. On January 17th, 2023, at 9:00am, ******* informed me that I couldn’t move in until 12pm. 12pm then change 1:30pm. 1:30pm then changed to 2:30pm. I ended up paying $832.65 for the movers. If all of this did not happen, my total would have been $466. $139 for the truck, and $109x3hours of work. I come back around 3:30pm to see if the apartment is available. ******* then informs me that it’s not and that it’ll be another hour. This has been going on for far too long. I have been waiting all day to get into my apartment, I’ve been getting the run around all day, it was becoming ridiculous. I finally got into my apartment at 4:30pm, but the cleaners came into my apartment and didn’t leave until 6:30pm. ******* is unprofessional, inconsiderate, and lacks communication with his tenants. I would like to be reimburse for the money that I lost due to his mistake, lack of communication, and advisement of the apartment prior to the move in date I was given. Or I would like the difference, $366.65, to be taken off my rent. ******* ****** informed me that they can’t do anything about this mistake her worker made. This is unacceptable.

  Business Response

  Date: 02/01/2023

  Hi, We appreciate you taking the time to write a review. Unfortunately we cannot guarantee move in times or timeframes for move in that are not subject to change, we cannot refund the difference for movers. We apologize for any inconvenience, We would like to follow up on your experience and address any outstanding concerns we can address please reach out to the office at ************ or ********************************** *************************** Property Manager

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I have been a resident of ******* at ********** in charlotte for 3 plus year. On December 24,2022 I entered my home around 7is or 8pm saw leaks and spots in the ceiling. I went to my Christmas tree and present and my living room was drenched in water. I called the 24 hrs maintenance he stated it was 7 different buildings dealing with issue. I stay there with my daughter who's immune system is compromised. I did not receive a notice of the incident I called the leasing office on January 2 due to being a holiday no one was in the office till then. I spoke with them to see what was going to be done about the incident. They had no ideal at first. Weeks went on and I called wanted to know if work was being completed and or plan for the affected parties such as myself. Weeks went by and now we are in January 23 ,2023 a month has went by and no work or any communication about my home was started until January 23,2023. The home smelled like Mold and black mold was on the carpet in the living room. I have expressed to them that we are looking for a home we are homeless really they stated as long as we have a plan we good. I was asked to pay rent when I have not stayed there for the month of January. Due to sprinkler pipe bustingI have cleaned up my home and taking pictures of what was done and still need to be completed. I even asked about an apartment maybe to be transfered to if I did I was expected to pay the existing rent plus the pro rated amount for a smaller apart and no backyard. This has put a tremendous strain on my family. We are needing help.

  Business Response

  Date: 02/15/2023

  Hello!

  During the Christmas 2022 Holiday weekend, the Carolinas experienced freezing weather temperatures that caused ************************* apartments, sprinkler head pipes to break due to being frozen. As this is a Natural Disaster, our team onsite and within upper management had responded immediately, as well as our local county and city officials of  As this has happened to numerous of those in our area, our team, vendors/contractors have been working as hard as they can to assist the problems and getting them resolved as quickly as possible.

  As our offices open back from the holidays, office staff immediately sent out a property wide email blast to all residents identifying what happened, and a game plan to get this emergency matter resolved.  As our contractors quickly got started with remediation, they made sure to enter her home to resolved the issues that came about within her apartment home, due to water damage. ******************** apartment has been fully treated, repaired, painted, and full carpet replacement. The apartment home was never deemed uninhabitable. 

  The Property Manager, offered her multiple locations onsite to transfer. **************** declined those options due to disliking the amount of space of the patio area. ******************** apartment is considered fully rectified. 

  Thank you so much!

  Warm Regards

  Customer Answer

  Date: 02/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]  

   Complaint: ********

  I am rejecting this response because: I *************** was offered one apartment for less the space at pro-rated price , that was the only apartment I was offered not numerous. I went into the office to talk and I Brought up the do we have another apartment or what's the game plan. The home you stated was not deemed inhabital was definitely not livable when we suffer from allergies and the Mold smell could be smelled through out the home and they had to replace the water heater as well.  We could not live there hence not liveable. Had not stayed and been out the home from December 24,2022 till now. The work was started January 23, 2023. Work was completed February 
  9th approximately  
  
  Regards,
  
  *************************

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collection Agency: *********** **** *** (********** Apartments VA) ***** *********/***** I ***** ***** want the Notation on all credit files and reports of false charges removed, for the following reason, I emailed the landlord multiple notices to fix property and to remove pests, rodents and roaches and the lease they are fraudulently over charging me $6,000 for the lease. Paragraph Provision 36 of Lease (********** Apartments) Notifieds I can send an email notification and they can communicate with me via email. Offices were closed due to covid issues with the apartment state standards. Lease notifications multiple email notifications of a 30 day notice were sent to the landlord, physical office and also via email, and maintenance portal from Feb until December 2020. Multiple 30 day email notices to vacant 6 months before vacating property during covid were sent to notify the landlord. I emailed the landlord multiple notices to fix property and to remove pests, rodents and roaches that were never resolved and the lease they are fraudulently overcharging me $6,000 for the lease. Virginia Landlord Noncompliance Health and Safety due to Roaches and Rodents they had 14 days to fix and did not fix the issue that started in Feb 2020 - December 2020. I am able to break the lease with no extra charges because they failed to fix the rodent and pest problem. Virginia State Tenant / LAW was violated by landlord § 55.1-1234. Noncompliance by landlord. Except as provided in this chapter, if there is a material noncompliance by the landlord with the rental agreement or a noncompliance with any provision of this chapter, materially affecting health and safety, the tenant may serve a written notice on the landlord specifying the acts and omissions constituting the breach and stating that the rental agreement will terminate upon a date not less than 30 days after receipt of the notice if such breach is not remedied in 21 days.

  Business Response

  Date: 02/06/2023

  Good day BBB
  
  ************** signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of your state. As per her Lease, she is required to:

  
  1)TERM; RENEWAL OPTIONS.  The Lease begins on the Lease Start Date and ends on the Lease End Date (which for all purposes in this Lease shall either be the Lease End Date set forth above or the last day of any renewal term, if this Lease was previously renewed) (b) In the event that you do not desire to renew the Lease on the proposed terms in the Lease renewal notice, you may reject the renewal terms by giving written notice to us at least sixty (60)days prior to the expiration of the current term, in which case you must then vacate at the end of the current term. 

  And in accordance with the updated addendums to her, county regulations, HUD Memo,and the VA. state's applicable landlord-tenant laws (**************************).If ************** felt her concern was not meant after a reasonable time. She was required to take written notice to submit to MP & her next months rent to General District  Court & file a Tenants Assertion. At trial, the judge may 1. Order repairs completed before rent is released to the landlord. 2. Order repairs & return rent money to the tenant,or 3. Order lease ended so the tenant can move without paying future rent the tenant is excused from paying rent for the period of the landlord's noncompliance, as determined by the court. As per all applicable laws, no rent withholding in Virginia.

  As per Ms. Mayes’s Notice to Vacate that was received back on Thu, Jul 30, 2020, at 2:47 PM. She was only providing a 45-day notice, “I am giving Notice to vacant property with 45 days and break the lease.” 1. This was a violation of her Lease and all applicable laws, not a 60-day notice. 2. That would only cover *** ****** until Tuesday, September 13, 2022. From and including Saturday, July 30, 2022. To, but not including Tuesday, September 13, 2022, is the equivalent of 45 days.
  As per the notice dated Mon, Dec 14, 2020, at 11:06 AM. *** ***** acknowledges that she “Moved out on 12/13/2020 Sunday at 9 am. Relocated to another state due to covid expenses and kids working from home. I am currently at **** ****** *** Middleburg FL *****. I am in Florida, I will be mailing the Keys ***** overnight I need an address to send keys to. I will also need to make payments on the prorated amount. Need cleaning services to throw away items within apartment.From her moveout of Dec. 14th when we received her keys back. That was 137 days from when *** ****** acknowledged she gave her Notice to Vacate. That notice was voided as per all applicable laws and terms from her lease. 
  
  19)END OF LEASE.  On the Lease End Date, you shall vacate the Apartment at the expiration or termination of the Lease unless you have properly renewed your  Lease. Upon vacating, you shall leave the property clean, remove all personal belongings, repair any damage, make arrangements for final utility readings, pay all final utility bills, and return all keys and other property to us. If the Lease is ended either by your notice of intention to vacate, or by nonrenewal, and you do not vacate on the applicable lease ending date, you shall be considered by law to be a   “Holdover Tenant” and shall be responsible for double rent for each month (or partial month, on a pro-rata basis) that you remain in possession past the Lease End Date. As per all applicable laws, *** ***** will be responsible for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities were applicable. That was until Monday, December 14, 2020. As per all applicable laws, *** ***** will be responsible for any & all charges including, but not limited to, Rent, late charges, insufficient funds charges, attorney fees, court costs, pet rent, damage charges, and utilities were applicable. That was until Monday, December 14, 2020.
  
  Also, per her lease, “You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements with reasonable promptness after receiving written notice from you. Only our employees, agents, or contractors may make repairs to the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense that you might raise and a waiver of any affirmative claim against us for non-habitability. Per VA’s applicable Landlord Tenant laws “Pest Control is the Joint Responsibility of Landlord & Tenant.” After reviewing your Work Order Requests, all her requests for Exterminating service complied with all obligations primarily imposed upon tenants by applicable provisions of building and housing codes materially affecting health and safety.
  
  Attached are photos of how *** ***** left her unit after the return of her premises at the end of her tenancy. All of her charges have been reviewed and were confirmed valid. MP stands by the charges on y *** *****’s account under the agreed terms of your lease. And we have executed our rights to seek further collection actions as per your lease & all applicable laws.

  Customer Answer

  Date: 02/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:

  
  

  I am disputing the 2-3 months charges and fees.

  One time Concession

  The Carpet Fee

  Gas fee ( I paid the company )

  The rent amount

  I paid an extra $204.04 (trash removal and apartment cleanup on Dec 24, 2020 (not accounted for in the lease portal)

  I was to pay for coreign ( clean up and trash removal )

  I sent 3 (30 DAY notices) notices of moving and not renewing lease in the Months of July

  in writing 2-3x

  in person (lease center), in email 3 people in lease center ********************** and ******

  in emails 4x

  in the leasing portal online 5x

  in mail (1x)

  
  Regards,
  
  *********************
  
  During the pandemic your offices were closed. I also handed a physical letter at the END of OCTOBER to a staff member in the office which included my signature for agreeing for trash removal and clean up of the apartment I paid the clean up FEE of ($204.40) 12/24/2020. To have STAFF remove and clean up the apartment because of the ROACH infestation.

  
  

  Due to the pandemic STONE-RIGDE management staffed delay me from moving in JULY because they would NOT release records to apartments I was applying to in from JULY - NOV, 2020.

  They would not respond to apartments that I was going to move into and applied to live.
  

  
  

  I have multiple email notices sent to management, since FEB of 2020 regarding the roaches the issue was not resolved and it got worse when the pandemic happened, and August regarding the rodents.
  
  

  From JAN to DEC the rodents and pest control was NOT resolved they had more than enough time to resolve the issue.
  
  Sun, Aug 16, 2020 A notice was sent for RODENTS and ROACHES. They never fixed the issue. The whole apartment building was infested with ROACHES.
  
  

  I LOST money food and furniture because they were infested with roaches, and I spent money on bombing the roaches myself every MONTH.

  
  

  I also have 3 kids which were home during the pandemic which is not a good living condition for my family.
  

  
  

  See section of LEASE:The office and communicate with me electronically (during the pandemic), I can also communicate with them electronically during the pandemic when the offices were closed. Communicate was through maintenance portal and email to management staff
  
  Due to: 36)
  NOTICES. All notices given under this Lease must be in writing. If any notice is refused, it shall be deemed to have

  been effectively given. We may send Notices to you (including but not limited to renewal notices) by any of the

  following methods, which shall constitute sufficient legal notice to you, unless otherwise required by law: (a) email

  to your email address currently on file with us if you has agreed to delivery by this method, (b) personal delivery to

  
  

  This document is digitally signed using ******** eSignature services. Document ID: *******

  
  

  (Rev. 11/1/2019) Page 9 of 36

  the Apartment, or (c) U.S. Mail to the Apartment. Unless otherwise required by law, Notices from you to us must

  be delivered to us at our address set forth herein, by (a) personal delivery or (b) certified mail, return receipt

  requested.

  If more than one resident is listed in the Lease, Notices or requests from us to any one of you constitute notice to

  all of you. Notices and requests from any one you (including notices of lease termination, repair requests, and

  permission to enter) constitute notice from all you.

  Business Response

  Date: 02/13/2023

  Good day BBB
  
  As we previously advised that ************** signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read &understood their terms & expressed the applicable laws of your state. All of your charges have been reviewed with the property manager and were confirmed valid. Her balance on her account will not be dropped. Following the updated addendums to **************, county regulations, HUD Memo, and the VA. state's applicable landlord-tenant laws. If ************** felt her concern was not meant after a reasonable time. She was required to take written notice submitted to MP & her next months rent to General District Court & file a Tenants Assertion. As per all applicable laws, no rent withholding in Virginia.

  
  ************** did not follow the terms of her lease and not all applicable laws. **. ****** Notice to Vacate that was received back on Thu, Jul 30, 2020,at 2:47 PM. She was only providing a 45-day notice, I am giving Notice to vacant property with 45 days and break the lease. 1. This was a violation of her Lease and all applicable laws, not a 60-day notice. 2. That would only cover **************** until Tuesday, September 13, 2022. From and including Saturday, July 30, 2022. To, but not including Tuesday, September 13, 2022, is the equivalent of 45 days.

  
  **************** notice was dated Mon, Dec 14, 2020, at 11:06 AM. ************* acknowledges that she Moved out on 12/13/2020 Sunday at 9 am. Relocated to another state due to covid expenses and kids working from home. I am currently at ************************* Middleburg FL *****. I am in Florida, I will be mailing the ********** overnight I need an address to send keys to. I will also need to make payments on the prorated amount. Need cleaning services to throw away items within the apartment. From her move out on Dec. 14th when we received her keys back. That was 137 days from when **************** acknowledged she gave her Notice to Vacate. That notice was voided as per all applicable laws and terms of her lease. 

  Also, per VAs applicable Landlord Tenant laws Pest Control is the Joint Responsibility of Landlord & Tenant. After reviewing your Work Order Requests, all her requests for Exterminating service complied with all obligations primarily imposed upon tenants by applicable provisions of building and housing codes materially affecting health and safety. Morgan Properties stand by the charges on her account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per **. ****** lease & all applicable laws.

• Initial Complaint

  Date:01/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting an apartment since 11.4.23 from Morgan properties in Reisterstown, MD. Upon moving in & conducting my rental check of the property I have found many things in need of fixing: outlets not working, shelves needing replacement, appliances needing adjustments, plumbing issues, paint & fixture issues, rodent issues, neglect by maintenance. I have had loss in food due to rodents, I have gone out on my own & purchased traps plus whatever else needed to ward off the infestation I have tried multiple times to get these things fixed & resolved. It has been 3 months of living here & still nothing has been done. I have tried contacting the property company, the property manager, & the maintenance manager w/ no one responding back to me. I have put in work order after work order only for them to be NOT completed but closed in their system.

  Business Response

  Date: 01/30/2023

  Good Morning, 

  ******* thank you for your patience as we work through the concerns in your home. Per our conversation in the office on 1/26 we will continue to treat for pest control in efforts to resolve the issue. We have offered a transfer to a new unit or to allow you out of the current lease without penalty. The Service Manager is working with you to ensure all other concerns are completed in a timely manner. 

  Thank you and have a great day!