Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  679A Waupelani Dr State College, PA 16801-4317

• 

  Carlyle Apartments

  500 W University Pkwy Baltimore, MD 21210-3200

• 

  Morgan Properties

  3456 Carriage Hill Cir Randallstown, MD 21133-3002

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an elderly woman , 77 YOA, who broke a rental lease to move into a senior residence. I was afraid of the people and the living conditions were worsening I always paid my rent on time. In September they said I had a balance due of $495.00. In October the amount was $1810.03. I asked repeatedly what the money owed was for. An answer was not supplied. I received a notification from *********************** that the issue was in their hands and the credit bureaus would show a bad score for nonpayment. I cant afford hiring a lawyer. My security deposit was not returned to me. Can you help me?

  Business Response

  Date: 06/13/2025

  In reference to Ms. ********* *******, who became a resident of ***************************************, apartment ******* on September *******, at which time she required a security deposit of $500.00. Prior to her occupancy, the apartment underwent a full make-ready process, which included the installation of brand-new carpeting on September ******in the amount $764.62.
  

  Ms. ******* resided in the unit for a total of three (3) years. Per the terms outlined in Section 12 and 19 of her lease agreement, she is solely responsible for the condition and maintenance of the unit during/departing of her tenancy.
  

  Upon her move-out on November 1, 2024, the condition of the carpet was assessed by our maintenance team. It was determined with pictures, that the carpet had sustained significant damage beyond normal wear and tear, to the extent that it was no longer salvageable. As a result, the carpet required full replacement.
  

  The damage charges were calculated based on the original purchase cost of the carpet, pro-rated over its expected useful life. Ms. ******* was charged for the remaining value not covered by the period of acceptable use during her tenancy in the amount of $436.92, taken from the security deposit.
  Any additional proof and/or documentation can be provided if required

• Initial Complaint

  Date:06/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a refund of my deposit fee due to my documented medical condition. I was asked to submit, and on November 5, 2023, did submit, a Reasonable Accommodation Application Request and Verification form signed by my treating physician. I have provided all requested information and Morgan properties did not respond.I am requesting a prompt refund of my $250.00 fee or I will file a claim in court.

  Business Response

  Date: 06/17/2025

  Dear Better Business Bureau and Ms. ******************** you for giving us the opportunity to address your concern.
  
  We have reviewed the Reasonable Accommodation documentation completed by your treating physician and submitted on November 5, 2023. After careful consideration, it was determined that the information provided did not support an accommodation need that qualifies under our policy and applicable fair housing laws.
  
  Our policies are designed to ensure all residents and applicants are treated fairly and consistently, and each request is evaluated on a case-by-case basis. Based on the documentation received, we were unable to approve the request for a refund of the reservation fee, as it was not related to a qualifying accommodation need.
  
  We remain committed to working with residents and applicants who may require a reasonable accommodation supported by appropriate documentation. If you have any additional or updated information that may affect this decision, we encourage you to contact our office for further review.
  
  Thank you for your understanding.
  
  Sincerely,
  
  Morgan Properties

• Initial Complaint

  Date:06/02/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi! My name is ****** ******. I live at ******** Apartments in ******. *** previously contacted you to report my complexs issue with excessive mold growth and unsealed windows that caused heating issues in our daughters room. Im once again at a loss and wanted to report that we have not had a working air conditioner almost three weeks now. It has gone out multiple times prior to this outage and I was told it was being replaced before this as well. Before this time, it was out for over a week and my daughters room was 82. My daughter can die from this issue and they will not respond to any phone calls. Our air has gone out on 3/13, 4/22, 4/24, and 5/15. I was told when it went out on 4/24 that our entire unit would be replaced, to my understanding it was never replaced. I was then told a week after it went out on 5/15 that the unit would be replaced completely sometime in the following week, to which they never showed up to do. I called the leasing office on 5/29 and left a message asking when my unit would be replaced or even looked at and my message went with no response. I called today (6/2) and they said theyll be out to look at it which is not the issue needing addressed if 3 separate people have told me the unit is being replaced. I am a concerned mom of an 8 month old who can no longer nap or sleep comfortably in her room due to the incompetence and lack of urgency from this poorly ran community.

• Initial Complaint

  Date:05/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disputing an invalid account reported by Wexford Apts on my credit report. This account is inaccurate, unverified and violates the Fair Credit Reporting Act. Since it does not meet the legal standards for reporting, I request its immediate removal. If the furnisher cannot provide proper validation, it must be deleted per federal law.

  Business Response

  Date: 06/18/2025

  Morgan Properties  have no record of anyone by that name in our system, If it was reported prior to Oct 1, 2020  that would be the previous Owner which was **************************  

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Afternoon, I am very upset with our Pond??NO one has taken care of the pond Where we have Geese, Turtles, Fish ??TRASH From people in pond! Its very sad ! Not good for wildlife or US. The people who are supposed to take care of it never seen ******** will be here at *********************** a YEAR ??Please its horrible trash on both side large plastic in pond we have had to take out several items Beer Cans Food wrappers Everything!!! I hope to hear from you soon. We wi Not Give Up on this!!!!! Better Business is next Thank You ?? ***** ********

  Business Response

  Date: 05/20/2025

  Dear Ms. ************************ afternoon, and thank you for bringing your concerns to our attention.
  The pond is an important part of the ****** ***** communityfor residents and for the wildlife that call it home. We recognize the value it holds and appreciate your attention to its condition.
  To clarify, the pond is professionally serviced monthly by ************************, a licensed aquatic care company. We have contacted them to review the current state of the pond and have requested an additional cleanup to address the reported debris. We are also assessing how we can better monitor the area between scheduled services to ensure it stays in acceptable condition.
  Its also important to note that residents share responsibility for keeping the pond and surrounding areas clean. As outlined in the lease agreement, improper disposal of trash or littering in common areasincluding around the pondis a lease violation. We will be issuing a reminder to all residents about this policy and the importance of doing their part to maintain a clean and well-kept environment.
  We appreciate your continued involvement and care for the community. If you have further questions or would like to follow up, please feel free to contact the leasing office at ***********************************************************************
  

  Sincerely,

  
  ******* ********
  Property Manager
  **********************************************

  
  

• Initial Complaint

  Date:05/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was ask to leave my residence at ************** apts and townhomes in ********************, which is one of Morgan properties locations, because my landlord failed to address a almost fatal situation that involved me and another resident,during a 2 year time period. I filed complaints in the landlords office several times, warning them that someone was about to get seriously hurt concerning the situation between me and my neighbor, but they repeatedly ignored my complaint, because they were only interested in collecting the rent money every month. My lease was broken by my landlord, and I was told that I have to vacate my residence by a certain time. I was never late for rent. And yet because my landlord did not want to address the very dangerous situation that was going on between me and my next door neighbor, I was told to vacate my residence. I was paid up in full on the very date that I moved out. I painted up the house and left the house in the same condition that it was in, when I first moved in. And did not go into the Next month living there. Now they have put on my credit report a charge of over $1900 dollars. Claiming that I owe them this amount. Even though they know that I don't. So I am seeking help, in trying to clear up this situation, and get this negative information off of my credit report. They chose to break the lease and not me.

  Business Response

  Date: 05/23/2025

  We thank you for communicating to express your concerns regarding your experience as a resident here at **************. Regarding the concerns leading up to your move out, both parties were found to be at fault in the history of alleged disturbances stemming between the two households involved. The most recent and final altercation that threatened violence that transpired between both households forced Management to make a determination to assure all residents in the communitys safety, and part ways. 
  Upon vacating, any damages present in the home that are in excess of reasonable wear and tear are charged back to the resident. If there are any charges that you wish to dispute regarding your move out, we are happy to revisit as needed once you reach out to us at ****************************************************************.
  Morgan Properties and Village Square strive to uphold the highest level of customer service. When matters are brought to our attention regarding the safety of our residents, we take that very seriously and investigate thoroughly prior to making any determination that can lead to termination of the lease.Please know that the determination to end your lease was not taken lightly, and we do still wish you well in your future endeavors, and hope that we may be able to assist you with any additional concerns you may have regarding the end of lease, and/or any pending charges against your account.
  

• Initial Complaint

  Date:05/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Against: Morgan Properties .Location: ************************** Nature of Complaint: Discrimination, Retaliation, Safety Violations, Hostile Environment I am filing this complaint due to multiple serious issues I experienced while living at a Morgan Properties-managed residence. These include racial and disability discrimination, fire safety neglect, and a hostile living environment that made basic amenities unusable.Discrimination and Retaliation:******* ********, the acting property manager, was involved in repeated instances of racial and disability discrimination against me. I was told not to contact the office at one point because I was considered a threat to her safetyan accusation that was never properly investigated. Yet, despite this label, she is now being used to request updates from me regarding my move-out, which feels retaliatory and manipulative. If she felt unsafe, that concern should not be conveniently ignored now that it serves the companys ************* Hazard Ignored:The back of the stove in my unit caught fire and burned through the entire cord. I took clear photos of the damage and reported it. Management followed up but forced me to call but send an email instead .This placed my safety and the safety of others at serious risk, and its unacceptable that it was ignored.Unsafe and Unsanitary Amenities:I did not feel safe using the gym or clubhouse during my time at the property. On one occasion, a staff member attempted to physically assault me inside the clubhouse. As a result, I avoided the community amenities out of fear for my physical safety. Additionally, the shared spaces were consistently dirty and poorly maintained.Move-Out Process and Intimidation:After receiving notice that my lease would not be renewed, I have tried to manage my move-out peacefully. However, the continued involvement of individuals who have harassed me in the past has made this unsafe

  Business Response

  Date: 05/28/2025

  At Morgan Properties, we take resident concerns seriously and are committed to providing a quality living environment for all individuals. We are aware of Ms. ****** complaint regarding her former residency at Marchwood Apartments and appreciate the opportunity to respond.
  
  We want to emphasize that we do not condone discrimination or retaliatory behavior of any kind. Our team treats all residents with courtesy and respect and strives to handle all  interactions with professionalism and care. While we regret that Ms. **** feels her experience did not reflect these values, we believe the actions taken by our staff were in accordance with standard community management protocols and intended to ensure effective communication and timely maintenance support.
  
  In ****** Ms. **** reported an issue with her stove, which was promptly addressed the same day. Our maintenance team identified a disconnected wire and resolved the issue safely. There was no fire, and safety mechanisms built into the appliance functioned as designed. We have documentation of the repair and our response timeline.
  
  Community amenities are available to all residents and are maintained regularly. We are sorry to hear Ms. **** felt uncomfortable using them. We thoroughly investigated a prior complaint related to a clubhouse incident and found that there was no basis whatsoever for her complaint.   
  
  Ms. **** received formal notice that her lease would not be renewed, with ample time provided for her to prepare for move-out. Communication during the move-out process was conducted as part of our routine procedure to ensure a smooth transition and apartment turnover. While we dispute the specific claims made in the complaint, we remain committed to fostering inclusive, responsive communities. We sincerely wish Ms. **** the best in her future housing endeavors.
  
  Sincerely,
  Morgan Properties
  

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was harassed by an employee at this complex. I was yelled at as I threw furniture in the trash can. The dumpster is literally full of furniture. They told me they would fine me if I didnt get it out, so I went to get it out and the trash company, *****************, pushed it back in and told me to leave it and that the apartment complex doesnt get charged for it. The employee told me that they do and thats why I would get charged. Then when I told her that the Republic employee pushed it back in, she said that they charge people regardless of whether you get it out. She previously said this was not true.

  Business Response

  Date: 05/07/2025

  Mr. ******* was never charged $200 for dumping trash or furniture as he indicates.  Please see attached resident ledger outlining all charges during his residency.  We consider this matter closed.  Thanks  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,My name is ******* ****** and I reside at ************************************* with my 8 year old son. I have been a resident at The ******** at ****** for the past year and a half.On April 13th 2025 at approximately 3:00am, a six-year-old girl was tragically killed in the vicinity of my apartment. According to the private investigator investigating the incident, the girls death was horrific.On Sunday, April 13th, the police visited my apartment at approximately 11:00am and requested my video footage of the traffic activity at my neighbors residence, located at ******************* from the hours of 9pm on the 12th to 4am on the 13th.During my conversation with the private investigator and police officer, I was advised that it is not safe to allow my eight-year-old son to play outside due to the recent incident. This revelation has instilled a profound sense of fear within me, rendering my home and surrounding neighborhood unsafe. Consequently, my son is now being prohibited from playing outside, which will adversely affect his ************* a mother who struggles deeply with anxiety and depression, the current situation has significantly compromised my mental health. I am apprehensive about venturing outside my home and commuting to work. On Monday, April 14, I chose to remain home due to the uncertainty surrounding the ongoing investigation at my neighbors. I am deeply concerned about the potential impact this could have on my sons safety, particularly when he disembarks from the bus after ********* light of these circumstances, I am formally requesting a mutual termination of my lease and the waiver of any termination fees or rent for the months of May and June 2025. I am deeply concerned about the potential consequences of this incident and fear for my life and the life of my son. I sincerely hope that my request is understood and empathized with. This is absolutely about having morality. Thank you.

  Business Response

  Date: 04/30/2025

  Hi *******,

  
  We are following up in response to your request to be let out of your lease due to an incident that recently occurred in your community. Per the police report, it is indicated this was not a crime but rather a miscellaneous incident resulting in no arrests or warnings of past, present, or future danger to the community.We understand this may have been unsettling for you, but please know this is out of our control and does not warrant terminating a lease because someone called ********************* the neighborhood.
  

  Again,in response to your request to be let out of your lease early, and although we understand your concern, there is no security threat or safety concern to warrant terminating your lease at this time. Your current lease expires July 2025, and you may either give your 60-day notice to vacate, or you may choose to terminate your lease either with an agreement or without an agreement.  

  Please reach out to us with any additional information regarding this situation or anything else you may need from us.  

• Initial Complaint

  Date:04/07/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amenities are not up to par, and the rice for amenities is increasing by $10/month. The dog parks have signs falling off of them, busted-up benches, and dog f**** covering them, The soccer nets had no nets and the goalposts have disappeared. I can't access the bikes. The fitness center is constantly having problems with the fob tech to enter, so I can't even use the fitness center. The only thing that works is the Amazon Hub locker.

  Business Response

  Date: 04/09/2025

  Emailed resident explaining that the amenity fee, which has increased by $10 monthly, covers access to all the amenities she mentioned in her complaint, including the gym, dog parks, bikes, and high-speed Wi-Fi through Xfinity. The increase was included in her lease renewal letter and if she is not happy with the increase, she is more than welcome to find a home that better suits her needs. We want our residents to be happy even if that means that is not with us.