Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  The Arbors at Edenbridge

  8309 Arbor Station Way Parkville, MD 21234-4919

• 

  Morgan Properties

  3005 Chapel Ave W Cherry Hill, NJ 08002-3801

• 

  Morgan Properties

  679A Waupelani Dr State College, PA 16801-4317

• 

  Carlyle Apartments

  500 W University Pkwy Baltimore, MD 21210-3200

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was harassed by an employee at this complex. I was yelled at as I threw furniture in the trash can. The dumpster is literally full of furniture. They told me they would fine me if I didnt get it out, so I went to get it out and the trash company, *****************, pushed it back in and told me to leave it and that the apartment complex doesnt get charged for it. The employee told me that they do and thats why I would get charged. Then when I told her that the Republic employee pushed it back in, she said that they charge people regardless of whether you get it out. She previously said this was not true.

  Business Response

  Date: 05/07/2025

  Mr. ******* was never charged $200 for dumping trash or furniture as he indicates.  Please see attached resident ledger outlining all charges during his residency.  We consider this matter closed.  Thanks  

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,My name is ******* ****** and I reside at ************************************* with my 8 year old son. I have been a resident at The ******** at ****** for the past year and a half.On April 13th 2025 at approximately 3:00am, a six-year-old girl was tragically killed in the vicinity of my apartment. According to the private investigator investigating the incident, the girls death was horrific.On Sunday, April 13th, the police visited my apartment at approximately 11:00am and requested my video footage of the traffic activity at my neighbors residence, located at ******************* from the hours of 9pm on the 12th to 4am on the 13th.During my conversation with the private investigator and police officer, I was advised that it is not safe to allow my eight-year-old son to play outside due to the recent incident. This revelation has instilled a profound sense of fear within me, rendering my home and surrounding neighborhood unsafe. Consequently, my son is now being prohibited from playing outside, which will adversely affect his ************* a mother who struggles deeply with anxiety and depression, the current situation has significantly compromised my mental health. I am apprehensive about venturing outside my home and commuting to work. On Monday, April 14, I chose to remain home due to the uncertainty surrounding the ongoing investigation at my neighbors. I am deeply concerned about the potential impact this could have on my sons safety, particularly when he disembarks from the bus after ********* light of these circumstances, I am formally requesting a mutual termination of my lease and the waiver of any termination fees or rent for the months of May and June 2025. I am deeply concerned about the potential consequences of this incident and fear for my life and the life of my son. I sincerely hope that my request is understood and empathized with. This is absolutely about having morality. Thank you.

  Business Response

  Date: 04/30/2025

  Hi *******,

  
  We are following up in response to your request to be let out of your lease due to an incident that recently occurred in your community. Per the police report, it is indicated this was not a crime but rather a miscellaneous incident resulting in no arrests or warnings of past, present, or future danger to the community.We understand this may have been unsettling for you, but please know this is out of our control and does not warrant terminating a lease because someone called ********************* the neighborhood.
  

  Again,in response to your request to be let out of your lease early, and although we understand your concern, there is no security threat or safety concern to warrant terminating your lease at this time. Your current lease expires July 2025, and you may either give your 60-day notice to vacate, or you may choose to terminate your lease either with an agreement or without an agreement.  

  Please reach out to us with any additional information regarding this situation or anything else you may need from us.  

• Initial Complaint

  Date:04/07/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amenities are not up to par, and the rice for amenities is increasing by $10/month. The dog parks have signs falling off of them, busted-up benches, and dog f**** covering them, The soccer nets had no nets and the goalposts have disappeared. I can't access the bikes. The fitness center is constantly having problems with the fob tech to enter, so I can't even use the fitness center. The only thing that works is the Amazon Hub locker.

  Business Response

  Date: 04/09/2025

  Emailed resident explaining that the amenity fee, which has increased by $10 monthly, covers access to all the amenities she mentioned in her complaint, including the gym, dog parks, bikes, and high-speed Wi-Fi through Xfinity. The increase was included in her lease renewal letter and if she is not happy with the increase, she is more than welcome to find a home that better suits her needs. We want our residents to be happy even if that means that is not with us. 

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this apartment lied to their lawyer saying i owe $19,000. but got paid by the state. so it on my credit report making me homeless nad getting denied another place

  Business Response

  Date: 03/21/2025

  The debt owed is a valid debt. Please be advised that past resident collections are performed by a third party on behalf of Morgan Properties. The current balance owed is $19174.18. While the resident did receive rental assistance on 1/6/2021, 6/24/2021, and 8/4/2022, this covered rent and additional charges for particular months in 2020, 2021, and 2022. Our file reflects a move out date of 8/15/2023. Only sporadic, partial payments were made on the account from October 2022 through March 2023. No payments were received after March 2023 through the vacate date of 8/15/2023. Rent and additional charges were being assessed monthly adding to the final balance due. The final balance does include any damages that were noted at move out. The initial security deposit that was paid and any interest earned on that deposit was deducted from the balance due leaving a final balance of $19174.18. The past resident can reach out to the attorney noted on the letter received to discus any additional questions or re-payment options. 

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we recently moved out of this complex and paid back the debtor money that was owed to the company. The settlement letter was emailed too me. After looking for another apartment, the other complexes are telling me that the case history is still open. We already went to the court house to file motion to have our case history closed. we served the The preserve of ****** crossing the court filing with a copy of our settlement letter asking them to file motion on their end to clear the case. This was well over 3 months ago, and we feel like this is retaliation from the company complex. We Talked to the leasing manager about the filing motion. Yet the case is still open and pending. We are asking for the business to push motion and have it removed from our credit reports

  Business Response

  Date: 03/19/2025

  Mr. ****** came into the leasing office and spoke with the Property Manager about sealing his court records.  I informed Mr. ****** that the Preserve at ********************* is not responsible for sealing records.  The Preserve at ********************* had the right to file a Failure to Pay case at the time of each filing.  The filings for Failure to Pay were true and accurate and were not a result of a mistake on our end.  I informed Mr. ****** that he needs to visit the clerks office at the ***************** to file a motion to seal his records and that a judge will decide if the records should be sealed.  Mr. ****** explained that he has visited the court house and that the clerk keeps telling him that he needs to have The Preserve at ********************* file a motio to seal his records.  Mr. ****** explained that he had tried to get legal assistance, but there are no pro **** attornies available for rent cases.  I informed Mr. ****** that he can go to the courthouse during the rent court case on Thursday, March 20, 2025 and he can speak with a pro **** attorney.  I even researched sealing court records in **************** through themdcourts website and showed him the attached document on the website to fill out to file the motion.

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my dog deposit and won't give it back. They refuse to give me a receipt for the charges. They also charged me each month for a dog fee even though she is a service dog. This is a violation of my disability rights!

  Business Response

  Date: 03/21/2025

  Hello,  
  
  Hello,

  Mr. ******** ******* signed a pet addendum agreeing to a $250 pet fee and a $40 monthly pet fee. As stated in the addendum, this is a non-refundable fee, not a deposit. Please see the attached addendum for reference.  
  
  Months later, Mr. ******* informed us that he had a service animal. He was provided with a reasonable accommodation request form but never returned it to the office.  
  
  Mr. ******* moved out on November 5, 2024, and per policy, a move-out statement was sent to the forwarding address he provided (**********************************************) within 3045 days from his move-out date. Please see the attached move out statement. 
  
  Based on these findings, the pet fee and any back pet charges will not be refunded.  
  
  Please let me know if you have any further questions.  
  
  Best,  
  

  
  

• Initial Complaint

  Date:03/07/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made March rent already but I am unable to stay in my apartment because my bathroom does not work. I have two small children and now have to move by March 31st. I need to be refunded Marches rent.

  Business Response

  Date: 03/11/2025

  In response to the concerns outlined in the complaint submitted by the complainant, we have issued a rental credit for a period of six days, which corresponds to the time during which the complainant was unable to occupy the rental unit. Furthermore, all necessary repairs have been completed, ensuring that the rental dwelling is fully habitable. Consequently, we regard this matter as successfully resolved and closed.

• Initial Complaint

  Date:03/06/2025

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Latest issue 3/6/25.Received a text from my son at 0629 this am. He sent photos of water that had overflowed in his bathroom. When I arrived from work at 0850 I investigated. His bathroom was entirely flooded with brown substances on his carpet. The entire hallway was flooded. I looked in bathroom #2. The entire bathtub is filled with dark brown fluid with brown sediment in it. We cant drain the substance and the carpets are ruined. We cannot live in this situation. Water was shut off on 3/3 for the property to complete repairs. It was off for several hours. Back on the same day.

  Customer Answer

  Date: 03/07/2025

  A repair person came in shortly after this complaint was filed. He arranged for an individual to come in and get the water up. He did not remove all the water after removing the padding below the carpet. He put the damaged carpet back down and put fans in the hallway and a bedroom. He said hed be back Monday. He said to run the fans all weekend. They are large and cost money to run(on our dime). I asked both men if they would replace the carpet. They did not provide a direct answer. The company repair person came back to the apartment again hours later. My son called me to let me know that he had come back. The repair person said didnt you hear me knocking? I told him no. 
  I sleep during the day/work nights as an RN. 
  THE OFFFICE DID NOT CALL TO REQUSET A RETURN ENTRY IN TO THE APARTMENT! He was abrasive and rude upon return to take pictures HOURS LATER. He did not take pictures or video of the original damage. 

  Business Response

  Date: 03/12/2025

  While we understand the inconvenience this situation may have caused, it's important to note that such issues are not uncommon in multifamily settings. We believe the timeline we followed to address and resolve the matter was appropriate, and there was no negligence on our part in handling the situation. See the timeline below.
  
  The Resident(s) submitted an online work order at 6:28 AM. instead of contacting the on-call technician.
  Maintenance responded at 10:55 AM, completing the water extraction and snaking the shower pan drain.
  The restoration contractor arrived at 11:30 AM to remove padding, disinfect wet areas, and set blowers for drying.
  Three attempts were made after repairs were completed to verify the home's condition before gaining access.
  
  Given the nature of the situation and the steps taken to resolve it, we regret to inform you that we will not be offering compensation in this case.  
  

  Respectfully,

  ***** H. ******- *******************************************

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a renter at **********************, a Morgan Properties apartment complex in **********, ** from approximately 03/2019-06/2022. I had a good experience while living there at that time, although the apartment was managed by a different company the majority of that time. I decided to move back in Feb 2024 after finding a 2 bd apartment with the view of the lake I wanted, same view I had before in my 1bd apt. I paid a $341.03 security deposit. I came to tour the apartment and upon entering with the assistant manager, ***** ***, there was a horrible odor inside. Given my past experiences at the complex being positive, I took ***** at her word that the smell would be removed prior to move it. It wasnt. They set off diggers and brought in odor killing machines, checked the garbage disposal and the refrigerator, yet the smell only improved, but did not go away. I paid $801.41 in prorated rent for the first month but never moved in as I attempted airing out the apartment: windows open, a/c on; for one week, then closing the windows and turning off the a/c for several days to see if the odor had gone. It hadnt. It smelled of mildew and I feared for my health. I tried turning my keys into a leasing agent on duty named ******* and she would not accept my keys saying she was new and didnt know how to handle this situation. I finally came in when the manager, ******** ***** was there and she accepted my keys it stated I would have to pay them rent until the apartment was rented out. I stated I had paid them $1142 plus money to set up electric and renters insurance, and they should reimburse me for the inconvenience. However, given both parties felt wronged I stated they could keep the $1142, waive their fee and call it a day. On 2/20 upon submitting several mortgage applications to buy a home I found out Morgan properties has a $2900 collection reported also in Feb 2025. This is now preventing me from buying a home and effecting my interest rate and credit score.

  Business Response

  Date: 03/21/2025

  ****** ****** leased apartment 438 on 2/12/2024, for a move in date of 2/15/2024. ****** picked up keys on the day of move in. The assistant manager was his leasing professional and walked the apartment with him. He stated he smelled an odor and she told him we could place an ozone/odorizer in the apartment and that should address his concerns. She contacted maintenance and maintenance placed the ozone in the apartment. ***** and the maintenance walked the apartment and did not notice a smell. ***** received an email that the smell was better but not gone. Myself and the maintenance supervisor walked the apartment to find no smell. We did not hear back from ****** for several weeks until he showed up to turn in keys to ********. She explained he would need to speak to the manager.  ****** came in a few days later and spoke to me and turned in his keys. I asked ****** why we had not heard from him for almost a month and he said he was out of State for a funeral.  We went over the lease termination option or option to pay until re-rented and concession payback. This was the first time that I had spoken to ******. ****** requested to speak to the regional manager, I happily passed his information to my Regional. The Regional Manager spoke to ****** and explained the same terms of the lease and move out options noted in the lease. ****** reached back out to see if we would adjust charges and I followed up by phone. ****** emailed again on September 29, 2025, stating that he did not receive his move out statement. The move out statements are emailed and mailed to the residents within 30 days. I emailed him a copy of 10/4/2025. ****** cam in  I have attached the email, Ledger, move out statement and lease. 

  Thank you,

  ******** *****

• Initial Complaint

  Date:02/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally report ongoing disturbances caused by an unauthorized sublet in Unit 3E. This is the second reported instance on the third floor where a tenant has allowed a long-term guest to reside in their unit who is not a listed resident or in compliance with *************** Apartment Homes policies.The most recent issue involves my next-door neighbor, Mr. ******* in Unit 3E. Mr. ****** has a male guest, Don'yha, who is not listed on the lease but has been living in the residence for over five years. Don'yha frequently drinks, loiters outside Unit 3E, and plays loud music while blasting his TV at extremely high volumes, starting at 10 PM and continuing late into the nightviolating the buildings quiet hours.Given the ongoing nature of this issue and its impact on my well-being and sense of safety, I kindly request that the leasing office take immediate and appropriate action. Please provide an update on how this matter will be addressed.Thank you for your time and attention to this matter. I look forward to your response.

  Business Response

  Date: 03/05/2025

  I am writing in response to a complaint filed by a resident concerning apartment 3E at ************************** Homes. The complaint alleges that Mr. ******* a resident in apartment 3E, has been allowing an unauthorized sublet of his apartment, specifically naming a male guest, *****, who has allegedly been living in the residence for over 5 years. **************** does not allow subletting and is aware of Donyas presence. The complainant does not have knowledge of the lease or the circumstances regarding any reasonable accommodations. Additionally, we take all concerns regarding noise violations seriously. We are currently investigating the situation in apartment 3E to ensure that all residents adhere to the building's quiet hours and other policies. We will address any violations with the appropriate parties involved. Thank you for your attention to this matter. We will continue to monitor the situation and ensure that **************** remains a peaceful and respectful living environment for all residents.