Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties (Corporate Office)

  401 Chartley Park Rd Reisterstown, MD 21136-2003

• 

  Morgan Properties

  836 Cooper Landing Rd Cherry Hill, NJ 08002-1738

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment and received an email saying that my application was approved and that the apartment was mine. Yesterday, after my husband called to ask a question, he was told that the apartment was no longer available with very short notice (6 days before move in). They said that the people that were leasing decided to stay. The reason that they say they cannot do anything is because the reservation fee of $350 was never charged to us even though this should have been waived anyways because he is active duty military. They charged us $100 for that application and do not want to give us a refund. They told us that they would be giving us $50 back in credit because my husband is in the military and now they will not even refund that to us. They showed us options such as an apartment on the 2nd floor despite me telling them that my husband has a medical condition and it hurts him to climb stairs. Another option was paying extra than what they told us or being in the woods where I told them I did not want to be since the beginning since I get bad rashes from bug bites. They have no other options that fit our needs and had been ignoring us and sending us to voicemail. They scheduled a meeting with us today to discuss the issue and they did not call us until my husband called at 3:30 pm, this meeting solved nothing. They refuse to give us a refund and are not accommodating our needs or wants. I would have never applied to the apartments if that specific apartment had not been available due to its location fitting our needs. They have made no effort to communicate with us or even update us on the situation without us having to ask and call. They have given us false promises and taken money from us.

  Business Response

  Date: 10/26/2022

  I left ******* a voicemail this morning adivising her of the application refund and the process. It takes about 30-45 business days. I will follow-up again by the close of business today. 

• Initial Complaint

  Date:10/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I and my wife lease apartments in ********** apartments in 05/07/2019 in which everything was OK please in some months later my wife was pregnant with a child, with her health and condition, it is very bad for her to breathe around people who are smoking wee and other things which bring out her anxiety so we had a new tenant who lived upstairs in our apartment building who started smoke wee all the time in his apartment in which the wee come into apartment we send in a complaint to the leasing office for them to do something about it and nothing was done at that time ,we call leasing office and email them a doctors notes or report for them to take action on it but nothing was done please my wife couldn't stay in the apartment having anxiety all the time when I am gone to work so we call them and inform them we need to move to a different apartment but they said no to us ,we move out because of my wife safety. They bill us lease breaking fee of 3471.13 in which it is not our fault so please we need help to pay this lease off from the collection company which is ******** ****** **** ************** or from the morgan lease apartments and it is affecting our credit score ,Please if they can reduce the price for us and apartment was clean and ready for something to move in.

  Business Response

  Date: 11/02/2022

  Good day, BBB
  
  As a friendly reminder that ************ and ****************** (spouse) all signed off that you received a copy of your Lease Agreement &Addendum. You acknowledged that you read & understood their terms &expressed the applicable laws of your state. As per the terms of their lease, county regulations,and applicable laws such as the {Landlord-Tenant Act of Maryland, the Maryland Office of Landlord-Tenant Affair, HUD Regulations, and Federal Preemption}. MP can and did give notice per lease terms regarding PROHIBITED CONDUCT and ILLEGAL ACTIVITY. Other than that as per the resident's lease agreement, they have the right to contact their local law enforcement. To have verified if the resident they filed a complaint on has a registered Maryland Medical Marijuana Card {MMMC}.
  
  Also, please note that moved out and they did not execute a Lease Buyout Agreement allowing them to vacate and break their lease early. As such they legally remain financially responsible under the terms of your Lease and all applicable laws until either their Lease-End Date or the date that the Apartment is re-rented, whichever is earlier.  Also, per their Lease agreement section 1)TERM; RENEWAL OPTIONS:
  
  “Either party may end this Lease on the Lease End Date by written notice given to the other party at least sixty (60) days prior to the Lease End Date.”

  ************ and ****************** submitted their Notice to Vacate on Tuesday, August 4, 2020, and moved out on Wednesday, September 2,2020. This was only a 29-day Notice of Vacating which was a violation of their lease agreement. All of their charges have been reviewed with the property manager, and they were confirmed valid. MP stands by the charges on your account under the agreed terms of your lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws.
  

  To have ************ and ************ ****** account satisfied of their outstanding balance & to be Discharged from any and all liability arising from this lease. They may use their online resident portal to make your payment if one was created before you vacated? Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  **************************************************************************************************************

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people &********* apt management are slumlords they advertise all these amenities that are not there but taking tenants money they put us in an apartment with excessive mold wasp nest old out dated appliances they turn the water off once it twice a week, a fire on our floor in laundry room but what took the case was the unclean filter in both air conditioning units that was making loud noises blowing out dust making us sick it hasn't been clean in over 10 yrs from looks we have COPD/ asthma also someone kept going into our unit twice I know of when we left rambling in our closet drawers someone steals plates off of parked cars in parking lots someone urinate in elevator couple of times the dogs but when feces was smeared all in lobby glass door NOT COOL! They have large dumpster sitting out front because they don’t want to spend the money to fix the Shute so you got to carry your garbage down in elevator because they tape up the trash room is just unacceptable inexcusable! They refused to allow us to break the lease as soon as we moved in giving us 7days off but didn’t want to put it in writing I requested oct Rent refund by Oct 22 2022 we give them keys garage fob return $1364 plus our $299 reservation fee that their account continues to not credit us back on rent they go there way we go ours and they not go on our credit! We could not continue to live in these horrible life threatening conditions! We don’t feel safe there it is our opinion they Violating state landlord-tenant laws Breaching rental policies & definitely Failure to abide by the state's implied warranty of habitability, Failure to repair necessary features of a rental unit beforsuch HVAC, that are causing health and safety issues basically FRAUD, poor management and heath hazards they advertised nice clean up to date units then when you get in there it’s worse and like the projects GHETTO paying high rent unsatisfactory conditioning, they would not have gotten this complaint but they not 

  Customer Answer

  Date: 10/30/2022

  
  After recent events today, Property Manager Ms. Kelly Y*********** of Morgan Property has initiated an acceptable resolution for my complaint.
  
  We were granted an early Lease termination with NO BUYOUT COST (ZERO OWE TO THEM) that was stated as well documented in paperwork, also no damage to unit nor their property, in addition they will not be going on our credit so that's what we expect.
  
  We were also told that we will receive an 8 day of rent, trash, garage and pet fee proration for vacating on Oct 22 2022 that will be mailed to us at the address stated on file from us paying October rent of $1364 on October 3 2022 for this unit.
  
  However I was not told the time frame of this refund but trust Ms Y******** that it will be within 30days from today.
  
  A walk through was done, 5 keys, garage fob and parking sticker was surrendered to Ms Y********* in the 2 oclock hour today.
  
  I no longer wish to persue this complaint where I have made several attempts to address this in BBB Portal all failed attempts with logging in with my email.
  
  Please accept this email as confirmation of a acceptable conclusion to this matter and termination of BBB COMPLAINT.
  
  All thou we felt a reasonable conclusion would have been to refund October rent this has suffice.
  
  Please don't hesitate to call nor respond about this notification resolving this preventable inconveniencing matter.
  
  Thankfully
  *** ***** AND *******************************
  *** * *****************
  Dolton Il *****
  ************

• Initial Complaint

  Date:10/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband I were supposed to move into our apartment in St. Petersburg, Florida, at The ******* at **** ******, a community owned and ran by Morgan Properties. From the beginning, this process has been a mess. We get off a plane on 09/15/2022, our lease date according to our signed contract. We receive a call from Fred, our leasing agent stating that our apartment is not ready due to the carpet people getting there until late. He told us to come by at a quarter to 5pm and he'd wait with us until they were done so that we could move in. We get there at the time we were told, and Fred is in a "meeting" and will not come out to speak to us. Jessica, a leasing agent tried her best to assist us, but of course, she was not our agent. Fred tells Jessica and Darla for us to come by tomorrow at noon, everything will be ready, but he would call us prior, just in case anything came up. 12 had come and gone, we finally heard from Fred, stating that our apartment was ready. He'd be there waiting. We get there and we are greeted by Jessica. We tour the apartment and it is NOT move in ready. We took pictures and stated our complaint..........long story short, the arptment was never move in ready. We got the confirmation of our issues from the manager, Courtney, from Jessica, and even from Marsha, all people who work there. Every time we went up there, there was a conflicting story. They will not answer our calls or return our messages. I have called the 610 area code number to the headquarters and left multiple messages. I was given different extensions and left messages. I have sent several emails. No one will return my call. We have since moved into another property, but we were promised by Courtney that our electric would be taken care of, as we never lived in the apartment and it was kept in my name because, every week, we believed we were moving in. I am stuck with an electric bill (including connection fee) that we were promised would be paid and other monies that were to.

  Business Response

  Date: 10/21/2022

  My name is Laurel H**********, I am the the Area Vice President for **************************.  I did speak with ** *** and Morgan Properties will be reimbursing her for the expense related to the electric bill hat she received for the 1st month at the property.  I believe she was satisfied with this arrangement. 

   

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ********************, I live in this apartment for three years, the issue happened on 10/13/2022 and I had an appointment for my child with his doctor and missed it for the same reason and I have to wait another month to have an appointment. The issue is that my car got towed and I have the sticker and I parked in one space , everything is fine , when I went to the office, they told that my car got towed because of the inspection is expired, and I got charged for $160, this is not fair , my car is under my responsibility, I did not do anything against the law ,at least they should send me a notice, I want my money back, i have the sticker and I parked in one space, I respect the rules in property, and my car is under my responsibility, I am so mad for what happened, I am so disappointed, thank you for your cooperation and have a good night

  Business Response

  Date: 10/20/2022

  Hello. Thank you for reaching out for further information. It is clearly stated in our parking policy agreement - that the resident completed and signed on the day they registered the vehicle and got the residential parking permit - that the vehicle must remain street legal at all times, with current inspections/emissions stickers. We review all the parking policies with our residents in great detail as we know that it is never a pleasure to have ones car towed, for both sides. Please see attached for reference, we will also try to reach out again to the resident to reiterate the policy.

• Initial Complaint

  Date:10/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************** and I (*****************************) were in contact with *************** Apartment Homes as we were interested in moving in. After much deliberation, we decided to withdraw our application and take the refundable $500 security deposit and $100 put towards move-in. We understand that we had to forfeit the application fee, which was $75/per leaseholder. We have been in contact with ****** *****'s **** and ****** and have received little to no response from them or the accounting team concerning when or where our deposit will be returned. ****** and **** have given us no information and refuse to be responsive. We want to escalate our complaint as there is no Property Manager or Regional Manager per ******.

  Business Response

  Date: 10/18/2022

  Good Afternoon,

  Unfortunately, Morgan Properties no longer owns or manages ****** ***** Apartments. Please reach out to the on site team directly or the current owners.

  Thank you,

  Morgan Properties

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not even lived in Morgan Properties for 2 months and have lived in **** every since I have lived in the **** ***** ***** Apartments. The 1st month I had Rodents running over the top of my head and after several complaints they finally sent ***** out that told them that there is a huge hole in the gutters that is letting animals into the roof of the building that I live in. As of yet this issue has not been fixed. Month #2, I started getting bites of all over my body and so did my family and company. I went to the doctor, and I have documentation, but I already knew what the problem was and I told Carol and John,(not believing me) of the issue and what it was, it still took a month to get someone out here and they still could not tell me when my apartment is going to be treated for the issue. I had to buy a new mattress and had to spend my money on stuff to try to control the problem. I have not been offered any kind of solution or help with my rent and or money off my rent considering I have not stayed in my apartment a full 30 days. I am past appalled and livid. On top of all of that, they offered me to change apartments but I would have to swallow the cost of another move and I just had to pay several hundreds of dollars to move already/and I am a Senior Citizen with a limited income and health issues. I have had to live with my daughter for the past 2 months because my apartment is not fit to live in comfortably or safely. Third of all, the amount of rent that I am being charged is ridiculous and the amount changes every month with added fees that were not discussed in the beginning. Also they are now charging $200.00 less for the same apartment that I am renting, I believe that Morgan Properties is price gouging. And last but not lease, the buildings are absolutely filthy and there is no wonder that we have bug and rodent issues. Morgan Properties are slumlords and should be out of business.

  Business Response

  Date: 10/31/2022

  Hello,

  The complaints are grossly overstated and our on-site team has taken immediate action when the concerns were brought to their attention.  The "rodents" running over the top of complainants head was squirrel activity in the roof area.  Squirrels are very determined animals and often work aggressively to create access to warmer attic spaces. The areas where squirrel access was detected have been repaired and/or scheduled to be repaired and at this time we have not received any additional complaints.  Regarding bed bug activity, upon learning that the complainant was concerned about possible bed bug activity we contacted our third party pest control company and scheduled an inspection.  Upon inspection, activity was observed in an adjacent unit and the tech noted minimal evidence of activity in complainants unit.  An initial treatment was scheduled and completed at the earliest available appointment, as well as bi-weekly follow-up treatments.  The most recent treatment on 10/25/22 noted no activity in complainants unit.  A final treatment is scheduled for 11/8/22.  At this time we believe there is no bed bug activity in the complainants unit.  Despite the complainants claim that she has had to live with her daughter the past two months, we have reason to believe she has lived in her unit and has continues to use her unit throughout the timeframe discussed.  As a gesture of good faith and effort to resolve the matter amicably, the landlord credited October rent in full and offered complainant the opportunity to either transfer to another unit within the community, transfer to another Morgan community of her choosing, or to terminate her lease without penalty if she ultimately preferred to vacate.  Complainant appeared very grateful of these options and even toured many units within the community for possible transfer.  Our entire team has thoroughly responded to all concerns and complaints and will continue to do so as warranted.

• Initial Complaint

  Date:10/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since May, I have been complaining about my stove not working properly. It doesn't distribute heat evenly in all the burners. Also, the burners will turn off if we want to use the stove at the same time. I have asked them repeatedly to fix my problem and they have not. They will not even reply to my maintenance calls anymore.

  Business Response

  Date: 10/17/2022

  Good morning,

  My apologies that I was not able to get back in touch you with you last week, as I was out sick.  We have contacted our local gas company to complete a pressure of the test of the home to ensure that there is a constant flow to your home. This test is scheduled to be done tomorrow, October 18, 2022.  Once we have completed the test in the home we work on the next steps.

  It seems that the problem is intermittent, so we want to make sure that we are looking at all possibilities to resolve your current situation.

  If you have additional questions please reach out to me at ************@morganproperties.com

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has been smelling like weed for months now. It smells like weed everyday because someone keeps smoking marijuana in my building. It is resulting in myself having migraines, burning eyes and the inability to sleep. The smell is terrible. I do not want my home or belongings to smell like it. I pay too much to not be able to enjoy where I live. The apartment complex sent out notices about the weed smell and told me to send them when I am smelling it but they have not done anything about enforcing the rules. The person has ignored the notices sent out and I need this handled asap or I want to be let out of my lease without penalty. My entire apartment smells like marijuana resulting in me being uncomfortable and unable to enjoy my apartment. The office has not done anything to enforce the punishment for marijuana use. If my health is not a priority to my apartment complex and I cannot enjoy my apartment that I pay a lot for then I should not be forced to live here for the remaining months on my lease because this is ridiculous, disrespectful, unprofessional and an absolute nuisance.

  Business Response

  Date: 10/21/2022

  Good Afternoon
  
  Our team goal is to render exceptional customers service and a suitable living environment for all our residents. As previously discussed, I have informed the courtesy officers who patrol the site of your concerns.  I have also sent notices to all residents in your building vie email and delivered to the door. 
  
  I apologize that it is taking longer than expected to resolve your concerns and will continue to work diligently to locate the individual who is creating the problem.
  
  If you care to discuss your concerns further, don't hesitate to contact the business office directly at **************.
  
  Sincerely,
  
  Shayna W***********
  Property Manager

  Customer Answer

  Date: 10/21/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out from ******* ***** apartments in May 2022.Our lease was ending in August 2022, however we requested the assistant manager Dennis to waive any fees for breaking the lease early as we were loyal tenants for 14 years and were buying a house. He verbally agreed to waive any lease buyout fees as long as we gave him 2 month notice before moving out (which we gave in March 2022). After moving out in May 2022, the property manager never returned my housing deposit but instead charged me $650 for damage charges. Of note, we had lived in this apartment for 14 years, we had made multiple requests to have it repainted and have our carpet cleaned but they were never taken care of by management. I had mold in my bathroom that need to be fixed, but Morgan Properties failed to address these. There were multiple days when we had no heat and no water, sometimes even without notice, that the management failed to make any accommodations for. I had reached out to the manager multiple times starting from June 2022 to get my initial housing deposit back as well as remove the incorrect damage charges, with no response. Then, all of a sudden after 4 months, I get a statement on Sep 1, 2022 from Morgan Properties stating that I owe $865.84 for June's rent. I moved out in May 2022 and per verbal confirmation from the assistant manager Dennis, he had told us that we won't be charged any move out or early termination fees. I reached out to the corporate email, assistant manager Dennis and the new manager Veronica R**** to remove these incorrect charges. Despite multiple emails, I received no response from the ******* ***** team, and I was told by corporate office that I was supposed to pay rent until June 2022 even though I moved out in May 2022. Furthermore, I receive a notice in the mail from credit bureau for debt collection in the amount of $865.84. I'm disputing this and reporting Morgan Properties's fraudulent practices as they cannot come back and falsely charge tenants like this

  Business Response

  Date: 10/24/2022

  Our records indicate that this resident contacted me in February of 2022 to request that we release them from their lease without penalty. Their reasoning was that they had been tenants for a considerable period and were purchasing a home. Their lease agreement included a two-month rent buyout option if they wished to terminate their lease early. Unfortunately, we were unable to waive the rent responsibility. Rent obligations cannot be waived by a property manager or leasing manager. According to our leasing manager, the former residents were not informed or provided with any written information that would indicate that they would be released from their lease obligation without any penalties.