Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  8034 Greenleaf Terrance Glen Burnie, MD 21061

• 

  Morgan Properties

  2340 Noonham Rd Windsor Mill, MD 21244-1949

• 

  Morgan Properties

  8800 Cattail Creek Pl Raleigh, NC 27616-7790

• 

  Morgan Properties

  2 South Ave W Cranford, NJ 07016-2674

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at Morgan Properties for a very short time (2/22-7/22). In my time there I was lied to (they lied about certain things they would fix in my appartment to get me to sign a lease then didn't complete them), maintenence requests took forever to complete (some never were completed), my car was vandalized, my HVAC unit leaked and flooded my appartment on 4 seperate occasions (one was from my washer when they did maintence and didn't put something back right) and they did not completely dry my appartment causing mold to grow and made me very sick which they ignored, and they are now saying I owe money and turned my information over to a debt collector. I have sent countless documents proving I do not owe them any money (they are trying to charge me for months I was not even in the appartment) yet they still handed my information to a debt collector. When the mold issue first arose I was belittled by corporate as well as local office managers. I never missed a payment nor was I late. I left the appartment in perfect condition yet they still kept my security deposit. I am attaching the debt they say I owe as well as recipts showing where I paid the rent as well as my new lease proving I was not in the appartment for the months they are charging for. The reason I did not pay the termination fee is because I was FORCED to leave due to health conditions. I have a mold test that was completed as well as a doctor note telling me to vacate the appartment. I cannot express how angry and disgusted I am with Morgan Properties. I want my information removed from the debt collector before this affects my credit and to NEVER hear from Morgan Properties or their associates EVER again. Thank you for your help. I truly pray this place gets closed down one day.

  Business Response

  Date: 11/29/2022

  Good day, BBB.

  Please be advised that **. **** was advised on multiple times that per the terms of your lease Buyout Agreement (attached) the buyout fee needed to be paid on the same day you executed the buy out option. The fee was not paid leaving you rent responsible until 10/2/2022. Also, that per her Utility Addendum, Morgan Properties was not your utility service provider, that was ****************************.  Moreover, as they have always invoiced their charges two (2) months in arrears. Her ledger also shows that on Aug 11th a partial payment from chk# ********** in the Amount of $50.85 was received. Then on 10/16 a partial payment made via her online account portal in the amount of $52.41 was received, leaving the current balance of $1,712.90. 

  As a friendly reminder that MP filed & was awarded a Warrant of Restitution from the Macon-Bibb County, District Court for nonpayment. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & to your Rental History reports as required by all applicable laws. Morgan Properties has a third-party debt collection agency that was also given your account. They would have furnished or have scheduled to furnish your information on our behalf to ********, *******, and ********** as well. They are current seeking to take further collection action as per all applicable laws in the state of GA.
  

  For **. **** have her account satisfied of her outstanding balance & to be Discharged from any and all liability arising from this lease. She may use her online resident portal to make her payment if one was created before you vacated? Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you.There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  **************************************************************************************************************

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted my maintenance person at the apartment complex for over 8 times and I still do not have any heat. Its an icebox when I wake up in the morning. I emailed the property manager and complained to their headquarters to no resolution.

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Prior to moving in me and my fianc asked the property ******** ***** in Harrisburg Pa to see the unit upon moving in and the property employee that was attending us his name was Joe his attitude was really nice once we first went to apply and after we applied it went downhill. So they never let us see the unit before moving in because they weren’t done with it. And then they failed to send us the welcome letter after we made all of our payments for the property and on the move in date they called us an hour before we were moving in to tell us about information that they needed about documents. Our move in date was November 11th and it is November 14th and they have not given us our mailbox keys. The one that we received was cut wrong and I went into the office and spoke to Joe that I needed my mailbox key because I was waiting on important medical documents that needed my attention and it was time sensitive and he said to put in a maintenance request for it. I asked him how long it would take and he said he wouldn’t know that they are completed in order that they are received.

  Business Response

  Date: 11/28/2022

  Good Morning ********,

  Thank you for letting us know about your concerns. I am sorry if the move-in process did not go as planned, but please know you can always reach out to our office directly with any questions/concerns/complaints and we will address them directly.

  Regarding your concern with not receiving the welcome letter, I see *** sent it out via email on 9/15 and on 11/9. If you did not receive these emails, please check your spam folders/ensure the address provided to our office is correct. The email addresses we received for you were " *********************" and "**************************".

  I do see that there was an issue with your mailbox keys, and sincerely apologize for this inconvenience. It looks like the request was put in on November 14th and the new keys were delivered to you on the 14th, but if there is still an issue, please contact me directly so we can get this taken care of for you.

  Again, if there are ever any questions/comments/concerns/complaints, please reach out to our office directly so we can address in a timely manner for you.

  Sincerely,

  Kelly V*************

  Property Manager

  ************

  [email protected]

• Initial Complaint

  Date:11/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I became a tenant on October 1, 2015 and am required to carry personal renters insurance. If I fail to maintain active renters insurance for the property located at *************************** Reisterstown MD ********, Morgan Properties claims the right to sign me, the tenant, to a renters policy of their choice and bill my leasing account 10.75 per month. Beginning around January 2016 Morgan Properties leasing agents and/or their affiliates began leaving notices on the apartment door indicating my renters insurance was expired. The letter stated I needed to update my new policy with them or they would be forced to purchase one at my expense. The letter would also further state that the policy's "Interested Party" section should include the following address: "Insurance Tracking" PO BOX ******** Miami, FL ***** My renters insurance policy is connected to my auto insurance policy and they expire April 25th-30th @ 12:00 PM midnight of each year and immediately renew by 12:01 PM. I have never had an expired or lapsed auto or renters insurance policy. 1. Upon receipt of notices I contacted the leasing office. The person answering the line would always claim it hasn't been received.2. I would email it to the leasing office person I spoke with, *************************** or ***********************. I never received a confirmation. I made the follow-up call due to receiving more notices claiming renter's policy not received. They continue to claim non-receipt until they believe they have a right to add fees. This would have to be done no less than 3-5 times each year.3. They charged my renters account 10.75 for each month they claim to never received it. After claiming to correct their error, they stated a credit would be added to my account. I received a 4.75 renters policy credit instead of 10.75 back in 2019. 4. Currently, they are performing the same activities and I am refusing to pay them. 5. They've added 6 x 10.75 per month plus a 69.42 late fee. 6. Remove ALL fees. 133.92

  Business Response

  Date: 11/28/2022

  Hello ***************,

  It was a pleasure speaking with you over the phone regarding your rental account. Please be advised that we will need an updated copy of your renters insurance along with the interested third party listed on the declaration page. We will then process the charge removal on your account. We do sincerely apologize for the inconvenience.

  Happy Holidays,

• Initial Complaint

  Date:11/05/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property will not accept my cashier's check for my rent. If I pay my rent online with a debit card Morgan Properties charge a $45 fee. The manager was away so the subordinates wouldn't accept my cashier's check for my November 2022 rent. I paid my rent last month with a cashier's check and there wasn't a problem, nor was I informed that the method of payment was a onetime occurrence. Neither was I informed last month that there's a way to avoid the $45 fee until today. Immediately following my husband's surgical procedure, we stopped by the bank and purchased a cashier's check for the entire rent due for the month of November. I was told my cashier's check was unacceptable method of payment. I left a message for the corporate office regarding this matter and hasn't received a call back. I should not be charged late fees. . Just wondering if the investors know that cash is being turned because their employees are ill informed or just plain ignorance of the various types of money instruments.

  Business Response

  Date: 11/30/2022

  Hello,

  Thank you for reaching back out to us regarding this matter. The property manager at ********* Apartment Homes was able to comply with accepting the rent payment and best assisted her. We were able to remove the late fee charges and we directed the resident on how to pay online using a routing and checking account number in order to not pay any fees.

  Thank you,

• Initial Complaint

  Date:11/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in ******** **** apartments under Morgan Properties. The place was infested with mice. The living conditions were horrible and they did nothing to resolve this mice issue. I moved out and broke my lease. The still had my security deposit and charged me some ridiculous fees totaling almost 5k. I was trying to get a court date but I never got one. I do plan to move forward with a civil law suit.

  Business Response

  Date: 11/28/2022

  
  Hello ******************,
  
  Thank you for reaching out and providing me with **************************************'s dispute regarding her balance and damages charged at move out. In reviewing the account, I do see an unpaid balance stemming from December 2019 rent not being paid, in the amount of $1,665.50. Following the confirmation from **************** that she was moving out earlier then the scheduled lease end date of March 8th, 2020, she would be subjected to an early termination fee in the amount of $2,460.00. As a result of the move-out, an inspection was completed, and the damages accessed on the account totaled $1,370.00. For reference, that inspection has been attached. I do also want to notate that the site attempted to contact **************** in December 2019 to discuss her move out, however that resulted in the phone being hung up on them.

  If there are any additional questions or request, please do not hesitate to let me know.

  Thank you,

  Michele M**************
  Property Manager
  ************@morganproperties.com 

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had stayed at the Morgan Properties (******************* Apartments, Pittsburgh), I moved out after completing my 1 year of lease. I have a pending refund that was supposed to be reaching me within a month. I tried following up and then they asked me it could be 45 days. It has been more than 2 months now; I haven't received my refund yet. I'm trying to follow-up with the leasing office, but in vain. They say, it should be from the Main Office, that I gave different address for the Cheque, but it's getting too late for all this. I need my refund back.

• Initial Complaint

  Date:10/28/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told back February to vacate the property because of my assistance failed through when I leave I had a balance of 9,000 and then in march I paid 1700 in march and never heard nothing back from them now they send me a bill stating I owe 17,900 and I was charged until the lease was up and then today I was contacted by the collection agency **************@fadv.com she was very rude and disrespectful telling me just pay your mf bill and we going put it on your credit every time I spoke

  Business Response

  Date: 11/01/2022

  Good day BBB,

  As a friendly reminder that ****************, and *************** (spouse) signed off that you received a copy of your Lease Agreement & Addendum. You acknowledged that you read & understood their terms & expressed the applicable laws of your state. As per their terms of their lease, county regulations, and state's applicable landlord-tenant laws requirements, their Final Move Out Statement was mailed to {**** ******************* Glen Burnie, MD *******} as shown on the attachment. This was the last provided address prior to them returning the premises at the end of their tenancy. 

  Also, as a reminder that at the time that **************** made a partial payment of $1,700 back on Monday, March 7, 2022. They had a outstanding balance of $12,168.59 and not $9K as he stated. Attached is a copy of their account ledger, it shows all charges, credits, and balances. Please note that Morgan Properties filed & was awarded a Warrant of Restitution from the Glen Burnie District Court for nonpayment. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & to your Rental History reports as required by all applicable laws. Morgan Properties has a third-party debt collection agency {****} that was also given their account. They would have furnished or have scheduled to furnish *** ******, and **** *****' information on our behalf to ********, *******, and ********** as well.

  All of their charges have been reviewed with the property manager, and they were confirmed valid. MP stands by the charges on *** ******, and **** *****' account under the agreed terms of their lease. And has executed our rights to seek further collection actions as per your lease & all applicable laws. To have their account satisfied of their outstanding balance & to be Discharged from any and all liability arising from this lease. *** ******, and **** ***** may use their online resident portal to make your payment if one was created before you vacated? Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below, and the transaction will be run manually for you. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address.

  Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.   
  
  **************************************************************************************************************

• Initial Complaint

  Date:10/28/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, myself and our transgender daughter have lived there for 2 years and always pd our rent ahead of time. This past year we fell on hard times and my daughters therapist help with our rent. My father in law passed away and so did our close family best friend. We all got covid in December without pay from our jobs. So again we needed help and we always made sure rent was a priority. We call 211 and received help from erap. Our rent was paid thru Sept. We both got jobs and things were ok. Until my husband was hospitalized and lost his job because he was a temp and then a week later I was blindsided and lost my job as well. We reached out to 211 again and again they are willing to help. Meanwhile my landlord checked our credit without permission and said we don't qualify to live here anymore and have until Christmas day to move out. Erap was willing to pay them until our move our date and they said no. They are refusing the money. I feel this is prejudiced against our struggles and against our transgender daughter. Why would they not accept the money and kick us while we're down. We have recently both secured jobs and can now get caught up and maybe go month to month but no we have to leave on Christmas day. I also want to say that the prior woman working there named ***** was great. Friendly, empathetic, and kind. The new person ****** or ******* is God awful evil and should absolutely not be working with the public. I've been in customer service my entire life. She has no couth, she is very rude, condescending, bitter and just an all around very evil, discriminatory, mean, with no heart or compassion whatsoever. She treats everyone horribly. I really hope one day she doesn't find herself in a situation such as this and is Treated the way she has treated our family. My God tells me to pray for her. So I am

  Business Response

  Date: 11/14/2022

  Hello, we have spoken with this resident. They have received a nonrenewal of their lease agreement due to unpaid rent and are requesting acceptance of ERAP and a month to month lease following their current lease expiration on 12/26/2022. Morgan Properties does not offer month to month leases, so we unable to accommodate that request. Short term options are available (with an associated short term premium), however this option is not available when receiving a lease nonrenewal.

  We have declined to accept rental assistance in this instance as ERAP terms require that we do not file for eviction on resident for 90 days following the period covered by rental assistance. Based on prior payment history, we do not believe that resident will be able to make payments following ERAP coverage, so we have chosen to decline. We did reach out to ERAP to find out whether they would waive the 90 day eviction terms, they stated that they would with permission of the resident, but that resident would need to reapply. This would at least allow resident to cover their current back balance to avoid that amount going into collections. We have left a voicemail for the resident with this information on Friday, 11/11/22.

  In addition, during a call on 11/2/22, we gave resident option to move out of apartment earlier than 12/26/22, and we would agree to waive early termination fee and remaining financial responsibility in order to allow them flexibility as they plan their next steps.

• Initial Complaint

  Date:10/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first signed an 8 month lease with Morgan Properties at their ************************* Apartments location in Pittsburgh, PA beginning in October 2020. When I resigned the lease in August 2021 I never received a copy of the new lease, therefore I was under the assumption that the new lease was for another 8 months, to be terminated in May 2022. In April 2022 I contacted the leasing office, and spoke with Michelle, to schedule my move out in May and was told my lease didn't end until August, because they had apparently changed my lease to 12 months without telling me. She told me the only way out of the lease was to email them a 60 day notice prior to move-out and include a move-out date, and pay rent for those final 60 days (two months of rent). I was told in person by Michelle that I would not be required to pay any rent for the months after the move-out date or any fees for early move-out. Michelle told me that I did not need to sign anything in writing to do this. I sent the email which included my 60 day notice as well as my move-out date. I never received any sort of confirmation from the leasing office via email. The only confirmation I received from the leasing office was verbal either by me visiting the office or over the phone. I made my final 2 payments through the payment portal and booked the move out date for June 5, 2022 through the leasing office. After I moved out, I assumed all was good. I never received any notifications to pay anything after my move out until August 2022 when I received a letter around August 11th stating that I owed $2,930.30 (cleaning fees and rent for months after my move-out date). The letter stated that I only had until August 21st to pay this otherwise it would be sent to an outside collection agency. I contacted the leasing office for an explanation since I was told I owed nothing after my move-out, but I was told that since I never got anything in writing with them, that I owed the money despite what I was promised.

  Business Response

  Date: 11/02/2022

  11/1/2022
  
  Dear ****************,
  
  The moveout statement that you had received dated August 8th has clear instructions regarding whom can assist you with the outstanding account balance. Morgan Properties has a Collections Team that has the resources that would be better to assist you with this matter. I'm happy to answer any questions that you may have regarding policy but the account balance due will need to be addressed with our Collections Department that was provided on the letter.
  
  Regards,
  Stephanie S***********
  Property Manager
  *************