Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Forest Oaks Apartments

  1878 Gingercake Cir Rock Hill, SC 29732-8497

• 

  Morgan Properties

  84 Wabeno Ave Apt A Springfield, NJ 07081-1874

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties- specifically ******************** - refused to let me out of my lease despite being harassed and threatened by my neighbors. In addition they were scaring my cats- one lady even left a note telling me to kill myself. I was not able to stay there for my safety and for my mental health- as a result I had to go to the Emergency Room due to the stress of the situation and extreme weight loss. I gave them 30 days notice- paid for every day that I stayed there and did not destroy the property. They are now charging me for time that I was not on the premise, after they changed my key code (so I couldn't go back in if I wanted to) and have people/their friends calling me up and threatening me to pay. Every time I called or emailed the office to discuss options- I was told "it is out of my hands" and no one was able to negotiate anything/they just wanted someone else to deal with it. In addition to that, there were ants galore and other things that were broken or disgusting. I could post pictures but I don't want to ruin their business or deter others from living here if that's what they want- I just want Morgan Properties to do the right thing and erase the balance and remove this from my credit.

  Business Response

  Date: 01/17/2024

  Good day, BBB
  
  Please note that ****************** signed off that she received a copy of her Lease Agreement & Addendum. ****************** acknowledged that she read & understood their terms & expressed the applicable laws of her state. As per the terms of her lease, county regulations, and the state's applicable Pennsylvania, the Fair Housing Commission (FHC), and Pennsylvania Landlord-Tenant Act laws, Morgan Properties (MP) held her responsible accordingly.

  ****************** did not provide, as required in writing, any concerns she had regarding being harassed and threatened by her neighbors, also as per all applicable laws and her lease section:

   28) RELEASE OF LANDLORD Police protection is the function of law enforcement authorities. We shall not be responsible for Residents or Occupants personal safety, nor for the contents of your Apartment or vehicle. You will not consider any of our security measures to be an express or implied warranty of security, or as a guarantee against crime or a reduced risk of crime. We cannot and do not offer personal security, nor can we protect against the criminal or negligent actions of third parties or visitors to the Community. You warrant that we have made no representations regarding any criminal activity that may have occurred at the Community and/or surrounding area. It is the duty of each Resident to verify the safety, fitness, and suitability of the Community and surrounding area.
  MP received no copies of any Police reports &/or Court Order regarding an earlier termination of her lease. As per **. ******** lease:

  
  1) TERM AND RENEWAL Either party may end this Lease on the Lease End Date by written notice delivered to the other party at least sixty (60) days prior to the Lease End Date...
  
  20) YOUR BREAKING OF LEASE... If you vacate or abandon the Apartment prior to the Lease End Date with or without notice, you shall be in violation of the Lease and shall remain responsible for all of our costs and damages resulting therefrom, which may include, but is not limited to, payment of all rent until the Lease End Date. You cannot be released from your responsibilities under this Lease for any reason, including, but not limited to: school withdrawal or transfer, job transfer, marriage, separation, divorce, reconciliation, loss of co-residents, loss of employment or bad health, unless specifically permitted by the terms of the Lease or by State or Federal law.

  Please be advised that the property manager generates and approves all charges. All of **. ********’s charges have been reviewed with the Property Manager and our Accounting Department and were confirmed valid under the terms of her lease agreement, her county’s regulations, and applicable Pennsylvania, the Fair Housing Commission (FHC), and Pennsylvania Landlord-Tenant Act laws.
  
  To ensure her account is satisfied with her outstanding balance & to be Discharged from any and all liability arising from this lease. *** ******* may use her online resident portal to make her payment if one was created before she vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when she would like your payment to be processed. *** ******* may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to her provided e-mail address. Or she can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  To ensure her account is satisfied with her outstanding balance & to be Discharged from any and all liability arising from this lease. ****************** may use her online resident portal to make her payment if one was created before she vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when she would like your payment to be processed. ***************** *** fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to her provided e-mail address. Or she can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The apartment community we live in has yet to resolve a mold issue we have been experiencing the whole time we have lived here. I addition to the mold there is a hole they cut in the roof still there months later. There is an ongoing bug problem. We have had stuff stolen from our car and patio. We pay a monthly pest control fee that has NEVER been done since moving here. Maintenance accused my husband of stealing from our own garage. None of the community cameras work. They removed the pet waste station so there is dog feces every where on site. The office is rarely open according to their documented times and access to amenities was limited

  Business Response

  Date: 01/17/2024

  Hi, so I just took over as the property manager on 01/02/2024 and I myself have tried to resolve all of their issues. I will attach emails and completed work orders. We did have a incident where the maintenance supervisor was looking on the camera and mistakenly thought her husband was in our garage. The maintenance supervisor immediately apologized and explained the situation. We also had a incident when we recently towed his uhaul due to him being parked in a no parking area for hours. I was not the manager at the time of her car being broken into, but from my understanding their car doors were left unlocked and that is something we can't control. She had a incident the her neighbors upstairs which is our corporate unit. We did not threaten to file anything with our attorney's the company that has residents in the corporate unit did simply because she continuously becomes aggressive and bangs on their door. We have did all repairs that I was aware of since I have been the manager. You will see they put the last work order in on Sunday 01/07/2024. When we got in on Monday 01/08/2024 I called the husband in reference to us towing the uhaul, and mentioned the work order. I insisted on them letting my guys come that day to complete the work order and he refused and set up an appointment for them to come on Tuesday 01/09/2024 which we went and completed the work order on that day. We have recently sent them a non-renewal due to payment history and all of the commotion kept up. I believe this is the reason for them now doing reports like this. Please let me know if their is anything else I can help you with.

  Thank you, 

  *******************

• Initial Complaint

  Date:01/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/19/23

  My son died and killed himself in my apt. on Aug 12th 2023, so the was blood on the floor which needed to be cleaned, and I had *********** Inc.

  Business Response

  Date: 01/09/2024

  Good day, BBB
  
  Please note that *** ******* signed off that she received a copy of her Lease Agreement and Addendum. She
  acknowledged that she read & understood their terms & expressed the
  applicable laws of her state. As per the terms of *** *******’s lease, county regulations, and the state's applicable landlord-tenant laws requirements. A written 60-dat Notice of Vacting was
  required.

  1. TERM AND RENEWAL. The Lease begins on the Lease Start Date and ends on
  the Lease End Date (which for all purposes in this Lease shall either be the
  Lease End Date set forth above or the last day of any renewal term, if this
  Lease was previously renewed). Either party may end this Lease on the Lease End
  Date by written notice delivered to the other party at least sixty (60) days
  prior to the Lease End Date.
  
  *** ******* submitted her
  notice on Friday, October 20, 2023, and moved out of the premises on Wednesday,
  November 1, 2023. This was only 12 days' notice of vacating. MP then informed *** ******* writing that :

  "According to our records, you have not
  executed a Lease Buyout Agreement. While we will make every effort to re-rent
  your Apartment as quickly as possible, you will remain financially responsible
  under the terms of your Lease, until either the Lease End Date or the date that
  the Apartment is re-rented, whichever is earlier. Your security deposit is
  being applied towards any charges listed below, and any remaining security
  deposit will be applied towards the rent which you continue to remain obligated
  to pay as described above. When the amount you owe is certain (i.e. when the
  apartment has been re-rented or the lease has ended), an updated final
  accounting will be completed and a final move-out statement will be forwarded
  to you (along with a security deposit refund, if any is due to you). Final
  pro-ration of non[1]rent
  charges may not be reflected on this statement."

  A new resident moved in on Dec. 7th, so *** ******* was only held Rent Responsible on Dec. 6, 2023, as per lease, county regulations,
  and the state's applicable
  landlord-tenant laws. MP stands by the charges {$902.11} on her
  account under the agreed terms of your lease & all applicable laws. To ensure *** *******’s account is satisfied
  with her outstanding balance & to be Discharged from any and all liability
  arising from this lease.
  She may use her online resident portal to
  make your payment if one was created before you vacated. Or complete the
  attached credit card authorization form and e-mail it back to this e-mail
  address only when you would like your payment to be processed. You may fax it
  to the number below; the transaction will run manually. There will be no
  additional fees added upon completion of this manual transaction. A receipt
  will be sent to her e-mail address. Or she can mail a Cashier Check or Money
  Order to Morgan Properties at the address below.  
  
  **************************************************************************************************************

• Initial Complaint

  Date:01/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is regarding ********** Apartments, owned and managed by Morgan Properties ****, LLC., however, is being addressed to the corporate office, not the management office in Rochester, NY. I suffered from a medical condition beginning in July of 2022, and have required several surgical procedures. Unfortunately, in July of 2023, I underwent two revisional surgeries, one of which caused significant damage requiring me to be out of work for an extended period of time. Because of this, I was inevitably out of work and cumulatively behind on bills, including rent. I immediately notified the office of this situation in an attempt to create an amicable payment agreement. As far as I was aware, the office was amenable with this agreement, until I suddenly received an eviction notice in November of 2023. Not only was I served incorrectly by Morgan Properties, I was also provided with two contradicting court dates, which resulted in me missing the actual court date; however, prior to the court date, I did remit two money orders on 11/06/2023, one for $1,000 and the other for $300, satisfying the rent in full. Despite this, Morgan Properties continued with illegally obtaining a default judgment through their counsel, even though rent was paid in full. This action has since resulted in a full eviction by the property manager, and many of [her] actions were not in accordance with New York State law, and are now pending further legal follow-up. I am writing as this matter needs to be addressed with the corporate office, Morgan's legal department, as well as investigated by their internal compliance office, as I am certain that this "property manager", ******, is illegally evicting other tenants who remit payment prior to a judgment order, and are just unable to speak up from themselves. Unrelated to the actual eviction, the property is also significantly under-kept, falling apart and extremely hazardous. A reply is expected.

  Business Response

  Date: 01/16/2024

  Hello, This person has been evicted from our property and the claims that have been made are false. Our attorneys can be contacted if needed at ******** & **. Phone: **************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Have put in work orders numerous times for my garage door lock mechanism to be fixed and it’s been 3 months still no resolution. I have over $60,000 dollars worth of automobiles, decor and tools inside of that garage. Aside from the garage door I have put work orders in for light bulbs for my stove and my microwave and that’s been 3 weeks and still nothing. And last it’s been 2 years I have asked for a remote for my fire place and I still haven’t heard anything back on it. I’m forced to get up and manually turn it on. I’m getting sick of paying over $2,000 plus dollars a month in rent and I can’t have any assistance with my problems. I will not pay rent any further until my problems are addressed and resolved.

  Business Response

  Date: 01/17/2024

  Hi ********, 
  
  We apologize for the delay in fixing your work orders and acknowledge your concerns. We were able to fix your garage door handle and have already provided you with the new key. I do see that the Microwave light and Stove light were rectified prior to the secondary work order you submitted however we understand that you are still having challenges. We are working diligently to get those lights replaced for you and have plans to do so no later than Wednesday, January 24, 2024. I do not see any previous work orders that were submitted for a fireplace remote missing and do not see that you notated were missing one on your initial move-in inspection sheet that you turned in January of 2022. We understand that it is an inconvenience to manually turn the fireplace on and we are working on getting a remote for you.  We value you as a resident and we thank you for your patience. Should you have any questions please feel free to contact us at ************ 

• Initial Complaint

  Date:12/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan properties did not complete all repairs, replace my property, and care about the safety of my family while I was a resident and one of complexed it runs. The on site management ordered a landscaping of the complex, which resulted in the coverage of many drainage pipes to the apartment buildings. This caused water damage to my apartment and my personal belongings. It also lead up to other issues including health issues with my family. There was mold in the building as well as insects. I went back-and-forth with a complex for over a year to the point it went to court. Was ordered not to pay anything, but I was let out my lease basically. I have all the documentation to prove what occurred, a move out letter listing all unresolved issues, and of the drainage pipe that was covered that caused the water damage. The complex never attempted to resolve anything. I was made aware of the debt only by logging in to the portal to obtain documents, and i was informed debt was sent to Morgan Properties collections department. I contacted its collections department, but never received the response as promised from anyone I was told. Now it has been sent over to a collections agency that has verified the debt, and now Im receiving calls, I have left numerous messages attempting to contact this company directly but no response. I am strongly debating to pursue another avenue concerning money. The complex is now saying I owe them.

  Business Response

  Date: 12/21/2023

  Good day, BBB

  Please be advised that the email ******************** sent to our Collection Dept was back in July 2022. This email only showed a reply that she received from her prior apartment's Regional Mgr. ******************** and the Comsure Protection Div was (cc'd) on this email which responded to a complaint submitted to against ******************** Apartment Homes.  The Regional Mgr attached documentation to include: account information, work orders, contractor invoices, and an email chain between herself and the ********************* 

  Also, note that the leasing office filed & was awarded a Warrant of Restitution from the Cumberland County District Court for nonpayment. They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped as you returned the premises and ended your tenancy. Please note that the District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History says as required by all applicable laws. Morgan Properties has a third-party debt collection agency that was also given your account. They would have furnished or scheduled to furnish your information on our behalf to ********, *******, and **********.filed & was awarded a Warrant of Restitution from the District Court for nonpayment.

  They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped when ******************** returned the premises and ended her tenancy. Please note that the Cumberland County District Courts would have reported these filings and recorded balance to the three National Credit agencies & your Rental History says as required by all applicable laws. Morgan Properties has a third-party debt collection agency that was also given your account. They would have furnished or scheduled to furnish your information on our behalf to ********, *******, and **********.

  Please be advised that the property manager generates and approves all charges. All her charges have been reviewed with the Property Manager and our Accounting  Dept were confirmed valid as per the terms of your lease, county regulations, and the state's applicable landlord-tenant laws. MP stands by the charges on ************************ account under those agreed terms of her lease & all applicable laws. Her account was forwarded to NCS, an outside collection agency, after your outstanding balance due date expired. You must contact them directly at  ************ / ************** with any inquiries regarding your account or to make arrangements to satisfy your balance.

  Customer Answer

  Date: 12/28/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I never received any documentation concerning the charges. I disputed any most of the charges to damages caused by the water backup and I also have documentation where the property manager on site admitted that the contractor that did the carpets did not fully repair the carpets. I also have the list of issues with the apartment that was submitted as well. Also the regional property manager did not submit all the emails that go into depth about the damages. I would gladly submit all information when I receive the itemized list of the charges. I also was not ordered to pay by Cumberland County Courts to pay anything and surrender the property which I did before the 05/08/2023. 
  
  Regards,
  
  *******************************
  

  Customer Answer

  Date: 12/29/2023

  In addition, the balance was never reported to any credit bureau until a *** reported it around November. I was order to pay NOTHING by the court which I can provide documentation from the court stating so as well as when this was reported to the credit bureaus. The fact that again as the regional property manager fallsified documentation and did not provide ALL documentation. The email was sent directly to the Collection Department for MP to validate the debt because I never received ANY letter. I have never seen all charges, but I was told in confidence I was being charged for supposed damages that were caused by your on site representatives ordering landscaping that caused a significant water backup in my residence. I have emails where the on site and regional admit to some degree, but don’t take full accountability, what it was caused by. Again, the debt was never validated at all by your company to me even after disputing it. I was already sued by your company for ONLY $2300, and the ruling was I didn’t not have to pay.  there is no court document stating I was responsible for that amout or any additional amount. Your company has been falsifying documentation since it took over the property and not far to the residents on any avenue.

  Business Response

  Date: 01/05/2024

  Good day, BBB
  
  Please note that MP does not report to any agency; this is handled by our outside collection agencies or by the courts. Please note that ******************** signed off that she received a copy of your Lease Agreement & Addendum. She acknowledged that she read and understood their terms and expressed the applicable laws of your state. She was obligated to provide a Forwarding Address & Key Receipt when she returned the premises and vacated.
  Since she did not, as per the terms of her lease, county regulations, and the state's applicable landlord-tenant laws requirements, since ************************ address was unknown,her Final Move-Out Statement was mailed to the last provided address on file {******************************************************************************}. This was done back on Monday, May 22, 2023.
  
  Regarding ******************** not being ordered by the courts, this was addressed in our previous response: " Also, note that the leasing office filed & was awarded a Warrant of Restitution from the Cumberland County District Court for nonpayment. They were also authorized to start the Eviction process to retrieve the possession of our premises. This process was stopped as you returned the premises and ended your tenancy.
  Morgan Properties has a third-party debt collection agency that was also given her account. They would have furnished or scheduled to furnish her information on our behalf to ********, *******, and **********"

  Please be advised that the property manager generates and approves all charges. All her charges have been reviewed with the Property Manager, and our Accounting  Dept has confirmed that they are valid per your lease terms, county regulations, and the state's applicable landlord-tenant laws. MP stands by the charges on *********************** account under those agreed terms of her lease and all applicable laws. Her account was forwarded to ***, an outside collection agency after your outstanding balance due date expired. You must contact them directly at  ************ / ************** with any inquiries regarding your account or to make arrangements to satisfy your balance.

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15,2022, myself and my spouse move into *********** Apartments and Townhomes, ***************************************, Raleigh,NC **********. Owned and managed by Morgan Properties. Before our move in date, we were advised the former manager that we have our own washer and dryer unit that we would like to bring with us. We was told that it would not be an issue and that we could do so. On our move in day, we moved all belongings into the unit including our washer and dryer set, that we previously purchased over a year before moving there. We stayed there throughout the lease end date which was November 14th, 2023. I called inquiring about charges that appear on move out balance, on December 11th. I was sent an email by *****************************, the assistant manager. The email had an attachment of move out charges, stating that I am being charged $1200 for a washer and $1200 for a dryer that I took at move out. I explained to her that I moved into the property with my own washer and dryer. She states that without written proof from prior office manager, *************************, that I moved in with my own the charges couldn't be reversed. I sent proof of ownership of the washer and dryer unit that I have as well as proof of purchase. I called back and spoke to the  New office manager ********************** who was very rude and non- caring about the situation and hung up the phone on me. She states also that I need proof the former office manager allowed me to bring my own property, even after I provided them with proof of ownership. The office manager that gave permission no longer works there and neither does the same maintenance staff at move in. There was no Washer and dryer in the apartment upon move in date, other than my own. Also $2400 for a washer and dryer set is more than a new washer and dryer set would cost. I asked again why I'm being charged, and was told by ********************** the new manager, because their property is technically as missing because the units come with it.

  Business Response

  Date: 12/21/2023

  Hello,

  This matter has been resolved, and we have found what was needed to provide the refund to this past resident, that was issued and reflects on the residents account. 

  Best Regards,

  *******

  Property Manager of *********** Apartments and Townhomes

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November of 2021, I moved to the ******* **** Apartments in Owings Mills Maryland. The property is owned by Morgan Properties. Initially I was comfortable and enjoyed my apartment in April of 2022 I had my first major incident with my unit. There was rain and the ceiling began to leak. Roofers were sent out to repair the roof and Maintenance came to repair my ceiling. In late May early June of 2023 my ceiling began leaking again in the same are, I put in multiple requests to repair. A repair was done so I thought and in July 2023 after returning from vacation, the roof began leaking again in another area. A repair was made. In September of 2023 Ceiling began leaking again another repair was made and now I have new leak in a new location. On top of this faulty roof and ceiling leakage there has been an on-going battle with mice infestation since July of 2022. I have tired being patient and understanding but with the ceiling constantly leaking and the ongoing issue with mice it is my desire to get out of my lease and find a new apartment

  Business Response

  Date: 12/21/2023

  Good Afternoon,

  We will be happy to let the resident out of her lease. We will not pay for any moving costs. If the resident has any maintenance concerns we will continue to take care of them as requested. The roof will not be scheduled for replacement until sometime in 2024.

  Sincerely,

  ***********************

  Property Manager

  ************

• Initial Complaint

  Date:12/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I want to complain that the property management used arbitrary fees. On the morning of November 6th, we handed the key to the property management and completed all the procedures for rent-out. On December 10th, I received the charge details from them and deducted 1,282.55 yuan of rent-out fee, cleaning and other expenses, which we also accepted. However, there are two deductions that we do not recognize, the first one: the deductions were made on November 1st and November 8th respectively, and the two public expenses were deducted in the same month. The second one: Our rent from November 6th to November 22nd was deducted 650.50 yuan (we have already completed the handover, and the property management also deducted our termination fee, so why do they deduct 650.50 yuan more from our rent fee?) I sent an email to the property manager, saying that he would reply to me on the day after the investigation, but he did not reply to me at last. I kindly ask you to help me. I hope they will adjust the bill and refund me the overcharge of $103.96 and $650.5 for the common charges for November ,They want to refund me $754.46

  Business Response

  Date: 12/19/2023

  Good day, BBB

  Please advised that **** *** *** signed off that you received a copy of your Lease Agreement. He acknowledged that he read & understood their terms & expressed the applicable laws of his state. He also, signed a Utility Addendum, He acknowledged that he read & understood their terms & expressed in it. That Morgan Properties was not your utility service provider; that was Conservice. Moreover, they have always invoiced their charges two (2) months in arrears. Attached is a copy of their final utility invoice for billing cycle {(10/1/2023 - 11/7/2023)}. This was not generated, time-stamped, and issued by them until Wednesday, November 8, 2023. This was the day after *******************;to returned the premises and ended his tenancy. Then his service provider turn off all services and created their final invoice. 

  We would advised that ************** review his final account ledger showing all charges, credits, and balances. It shows that on he was charged a {Rent Responsible until 11/22/23 $650.50}, but he also received a {Rent (11/2023) Credit 15 days -$(650.50)} which offset the charge for the same amount and zero it out. ** stand by the charges on his account as per the terms of his lease, county regulations, and the state's applicable landlord-tenant laws requirements.

  Customer Answer

  Date: 12/22/2023

  After I contacted them for many times, their property manager sent me a detail of the second calculation cost, which was 24.93 yuan less than the bill cost sent to me before. However, after their property manager assistant calculated the second price, I contacted them several times to deal with the overcharge problem, but they did not reply directly. They had overcharge, but they did not want to correct it. Because they overcharged the tenants, the tenants had no way to deal with them. On November 22, in order to prevent my credit from being destroyed by them, I took the initiative to pay the bill first, but I couldn't accept their behavior, and I hope you can help me. If they still don't want to correct their behavior, I hope more renters can see how they overcharged. Let more people do not lose money in him, thank you for helping me, thank you

  Customer Answer

  Date: 12/23/2023

  Figure 1 and Figure 3 show the calculation expenses I received from them for two times. You can clearly see that they calculated different expenses for the two times after I raised my question, but they did not change it. After deducting the money I pledged from them in my bill, I still had to pay them 149.32 yuan, and they did not deduct 650.50 yuan for unoccupied rent. They asked me to check the details of all the charges. We moved into the apartment on December 24, 22, and they charged 303.57 yuan for the rent for a few days in December. However, when I checked the bill, I found that they charged me 103.23 yuan for the facility charges for 8 days in December. All along, I thought that they must be a professional team with such high charges. My bank deducted the fees automatically, so I didn't check their deducted fees carefully every month. After I withdrew the lease, I found that they charged arbitrary fees. Since we deducted 1,282.55 yuan from our rent-cancellation fee, it is impossible to deduct 650.50 yuan from our rent-cancellation fee 14 days after our rent-cancellation fee. They refused to admit that they deducted the fee arbitrarily, so I contacted them and ignored them. I am very grateful to departments like you for helping us

  Customer Answer

  Date: 01/02/2024

  ????...They didn't give me any reply when I complained about the indiscriminate charge of the property. After I calculated the charge of 20 yuan less than my bill for the second time, I sent an email to them and they ignored me. I finally paid the bill, but I didn't finish my complaint against them, their practice makes people feel hateful, I hope to publish my comment. Let more people who are about to rent can pay attention to their charges, and do not let them continue to pit tenants' money

  Business Response

  Date: 01/18/2024

  Good day, BBB
  
  Please note that on Thursday, January 18, 2024, a refund check was generated,
  time-stamped, and mailed. As per the terms of your lease, county regulations, and the state's applicable landlord-tenant
  laws requirements, *** ***’s check # ****** was mailed to the
  last provided address {**** ******** ***** #** Laurel MD *****}. As of this response,
  we show that it has not yet been cashed. *** *** did not receive it by month's
  end; we advise that he contact his prior property manager for assistance. 

  Customer Answer

  Date: 01/24/2024

  ????...I did receive a refund check of 43.37 yuan from the property a few days ago, but what I asked them to refund me was an unreasonable charge, that is, they overcharged us 650.50 yuan for the so-called rent for non-living people after all the handover procedures were completed. The premise is that we have already paid an extra 1,282.55 yuan for early rent-back at their request, and then we have also paid all the so-called cleaning and cleaning expenses. There is no reason for them to charge 650.50 yuan more for the rent ten days after our handover. What I need is that they should return 650.50 to us. This is an arbitrary deduction of expenses

• Initial Complaint

  Date:12/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties took my $350 holding fee that I paid to hold an apartment only for them to tell me that the apartment that I applied for will not be ready. The apartment needed to be renovated. No one called and told me this they waiting until it was close to the time I had to move. They did not have anything else to offer me so I decided not to love there. I need my money backkk now!!!!

  Business Response

  Date: 12/15/2023

  Hello - this applicant that applied 11/14/2023. The $50 application fee and $350 reservation fee was never paid to us and when we tried following up with the applicant they were non-responsive, therefore the application was cancelled on 12/6/2023  The apartment was ready by the scheduled move in date. Please see attached the memo notes regarding the cancellation and ready status of the apt that she was supposed to be moving into. I do believe that this applicant also applied at another one of our sister properties prior to applying at ********, maybe they are referring to a different site experience.