Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Forest Oaks Apartments

  1878 Gingercake Cir Rock Hill, SC 29732-8497

• 

  Morgan Properties

  84 Wabeno Ave Apt A Springfield, NJ 07081-1874

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of this apartment complex in May of 2021 and in February of 2024 they sent me an email asking for more money after moving out 2 years and 8 months ago. They will not give me a signed copy of my lease or clarification on what the charges are on. They will also not call me or give me a phone number to contact. They just keep insisting I owe this money with zero evidence or communication. Who does this? Who doesn't contact a tenant for two years and 8 months and then threatens to send them to collections. Plus when I call the complex they don't even have my lease on file. I am at a major disadvantage regarding this communication. Approaching a previous tenant 2 years and 8 months after they vacate, makes it difficult for them to fight their case and I cannot receive a copy of my lease from the Lakewood Apartment complex because they no longer have it on file. Nor do I still have a majority of my communications with the Lakewood Apartment complex and Morgan Properties due to the long length of time.They are bullying me to pay them money and I do not understand why or how they could do this.

• Initial Complaint

  Date:02/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/22/2024

  I moved out of ******* apartments 0701/2022 I received notice in October of 2022 that I was owed 290 which did not include 52.85 for rental insurance.  Emails has been sent numerous times.  Each time I reach out ****** says it has been sent or they returned it to the office after giving my forwarding address.  I ask can I just come by to pick it up he says no b/c they have to reissue.....I want whats owed to me and it should not take this long.  

  Business Response

  Date: 02/26/2024

  Hello!

  The Leasing Office of ******* Apartment Homes, has completed the request to our corporate office on reissuing ********** ******** another refund check, due to *** ******** not receiving the last one that was re issued to her. 

  Once our Accounting Department resolves the property request to reissue the check, the Property Manager will give *** ******** a call directly so she will be able to come pick up her check in person.

  Thank you so much.

  Best Regards,

  ******* Management Team

  Customer Answer

  Date: 03/08/2024

  Hello this is the first response that I've received.... there still had been no response or resolution from the company

   

• Initial Complaint

  Date:02/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, 2022, I place the first of several maintenance request to address the ductwork throughout my apartment. My duct work has not been fixed. They had a company to come to a quote and he stated that ductwork in four rooms were not connected and there is no air or heat flow in the rooms. They replace the ac unit in June of 2023 and didn't address the ductwork. I place several ductwork maintenance request throughout 2023. This company has not taken care of this issue and I'm at the end of my lease.

  Business Response

  Date: 02/06/2024

  This issue have been looked at and we are currently working with vendors to get the duck work completed in that building. Maintenance have been to the their unit on more than one occasion and confirmed that they have heat and air flowing through the entire unit except the back bedroom. We gave the resident a space heater and a window unit to help keep the back bedroom either cool or hot depending on what they need. The air flows to the back bedroom but it just blows out lightly due to the duck work that needs to be fixed. We are currently working with a vendor to confirm date, time and price for repairs. This resident was not left with out air or heat completely throughout this process. They have both heating and air and we also provided window unit and space heater to help out in the one room that it is not blowing out correctly. 

  Customer Answer

  Date: 02/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  Because it’s not accurate. Maintenance   has not come to my unit to ensure air and heat has been blowing. There is 4 rooms not receiving air or heat not one. Neither one of my bedroom, the kitchen and  the masters bath. The window unit and the portable heater is not capable of heating  or cooling the entire apartment unit. Again, this has been going on over a year and the window unit and the space heater has caused an increase in electrical activity causing higher electrical bills. I have placed several work orders over the years to get this issue resolved however a whole year later it’s still not resolved. This is unacceptable and there response is unacceptable. I have two dogs that has to stay in the extreme heat or cool when I’m not in my unit. 

  Regards,
  
  
  
  ****** *****

  Business Response

  Date: 02/20/2024

  Maintenance did come down and confirm that is was blowing out in the unit except for the back bedroom. The window unit and the space heater does have the capability to heat up or cool down more than one area. It might not be as cool as you prefer but it does have the ability to affect more than one area. 

  Customer Answer

  Date: 02/21/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  There is a total of 4 rooms not receiving proper heating or cooling. The contractors you hired to do an estimate confirmed this. The wattage and size of the portable heater and window unit was not capable of producing sufficient heat or cool air for the 4 rooms without proper heating or cooling. The unit is approximately 1100 square feet of livable space. Several questions are still unanswered. It’s been over a year since the first work order was put in and the ductwork is still not fixed. Turn over at this complex is high, the maintenance team there now is not the same management team that brung the window unit and portable heater. I need this company to honor its own lease agreement and complete maintenance issues with urgency and safety. I don’t see us agreeing on this issue or any issues. I have my documentation. 
  
  
  
  Regards,
  
  
  
  ****** *****
  

• Initial Complaint

  Date:02/02/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is *********************** resided at ********************** apartments ending March 2023 my lease finished in August. A new lease was sent out without my knowledge and my signature was forged by the person living there now. *************************** was my co-signer and main person on my lease and knew all login information so I believe she renewed the lease with the current resident of apartment 1201 I just wish to be cleared from anything having to do with that apartment since I dont live there and never renewed a lease

• Initial Complaint

  Date:01/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Why is Morgan Properties charging me for a parking permit!

  Business Response

  Date: 02/01/2024

  *****************, 

  Thank you for your complaint. I am unsure of who you spoke with in the office. However, please reach out to me directly at ************ or by email at ****************************************** so we can work together towards a solution and review our policies together.

  Sincerely,

  *********************************;

  Property Manager

• Initial Complaint

  Date:01/29/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Morgan Properties refuses to resolve a tenancy issue regarding my wife as an additional occupant under my lease agreement. They made us re-apply for the same lease seperately, after initially approving me as the sole tenant. After I moved in, a few months later I got married, and my wife moved in. Note, she is my dependent, relying on my sole income, and I requested my lease to include her as an occupant. They stated I cannot simply add her to my lease, and that she must apply seperately. They then screened her credit and income (of which she has none), and their system said she is not approved as a tenant based on the screening results. I received a copy of the report, which says only her income and credit are the factors in which she is not qualified. They then stated she cannot live with me as she is not an additional occupant. By this logic, if I had any other dependent, such as a child, they too would not qualify to be on the lease based on income and credit? They stated their 3rd party screening company must make the amendments for her to be added to the lease, and as of 3 months ago have not made any effort to resolve this issue or contact me to come to a resolution.

  Business Response

  Date: 02/01/2024

  Hello *******************************,

   

  We are sorry to hear you had concerns at Cedar for onboarding your additional Resident. Due to an update with our system policy for screening, this third party company did place a flag on the account. We were able to address this concern with the office in addition to the system they are using and override this concern for you. We appreciate you following up with our office and are pleased you are choosing to remain at Cedar Gardens & Towers Apartments & Townhomes.  

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first signed a lease in February 2021. In my first apartment, it was constantly flooding when it rained or when the snow melted too fast. After about the 4th time this happened, they finally allowed me to move to a different apartment. They still had me pay a safety deposit of $200 for the next apartment. I moved into the other apartment around May 2022. Within several weeks of moving in, we had water dripping down into our apartment from the upstairs apartment after a contractor broke a pipe. I was told by management "we are upset about it too." I wasn't offered any type of accommodation or any money off of my rent. It stained the ceilings, the drywall tape was coming off and the paint was bubbling due to the excess water. I expressed concerns for the water being in the drywall and walls. They told me they would paint over the staining, and never did. In July 2023, the foundation of the building was being fixed. I was told I had notice, but never received notice, just that the building would be worked on (not the extent of the work) and to not park in certain areas. For several days (roughly a week), there was jackhammering in the apartment next to me which vibrated my floor and was very loud. I work remote, so I asked for accommodations (a schedule of work being done, the foreman's number) so I could work somewhere else and take my dog somewhere because he was scared of the loud noise. Nothing was ever done and they didn't respond when I asked for assistance. I moved out January 2024, and they are charging me for unknown damages and other fees totaling almost $1,000 and won't answer my calls. Any concern that was brought up to them, they ignored and there was no sympathy at all. 

  Business Response

  Date: 01/24/2024

  Good day, BBB
  
  Please be advised that ****************** signed off that you received a copy of your Lease Agreement & Addendum. She acknowledged that she read & understood their terms & expressed the applicable laws of her state. As per her county regulations, the state's applicable landlord-tenant laws requirements, and the terms of ** ******** Lease:

  You must promptly notify us in writing if the apartment is damaged or repairs are required.
  After reviewing ** ******** Work Order Requests history (attached), all of her requests were handled and completed. Please note that all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.                                                           Damage:  Holes, stains, or burns in the carpet, food stains, discoloration that results from negligence, carelessness, accident, or abuse of the premises or equipment by the tenant, by a member of the tenant's household, or by a guest of the tenant.
  Also, as per her lease that she signed off on:

  
  12) YOUR RESPONSIBILITY FOR DAMAGES. You must reimburse us, upon demand, for any costs or expenses incurred by us as a result of damages to the Apartment or common areas caused by you or your family members, guests, visitors, occupants or invitees. We may demand that these charges be paid by you in advance of any repairs or be due and payable with the next following monthly rental payment as Additional Rent, or, if you have vacated the Apartment permanently, the charges are immediately due. Any delay in demanding payment is not a waiver. Failure to pay these charges is a violation of the Lease
  22) YOUR REQUIRED INSURANCE. We do not maintain insurance to cover your personal property or personal injury. You must obtain personal property insurance and liability insurance as required by the INSURANCE ADDENDUM to the Lease, which is incorporated into and is a part of the Lease. Any violation of the terms of any Addenda to this Lease is a violation of the Lease.
  28) RELEASE OF LANDLORD. To the extent permitted by law, you are responsible for any injury, damage, or loss to any persons or property caused by you or your family members, guests, visitors, occupants, or invitees, and you hereby release us from responsibility for such injury, damage or loss, unless contrary to law. You agree that we shall not be liable for any injury, damage, or loss to person or property caused by other residents or other persons or caused by theft, vandalism, fire, water, smoke, explosions, acts of God

  
  All of **.******** charges have been reviewed with the property manager and our Accounting Dept and were confirmed valid. MP stands by the charges on her account under the agreed terms of her Lease. The balance on **. ******** account will not be dropped, and the pictures substantiate the claims for damages.
  
  To ensure *** ******** account is satisfied with her outstanding balance & to be Discharged from any and all liability arising from this Lease. ****************** may use her online resident portal to make her payment if one was created before you vacated. Or complete the attached credit card authorization form and email it back to this email address only when you would like your payment to be processed. She may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to her email address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:01/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been complaining to management for past 2 years - at the least - because the street lamp in the parking lot goes off every few minutes and remains off for 2-3 minutes at a time. During these times the parking lot is pitch black. This is extremely dangerous when I am walking my dog and getting home from work and taking out trash. I am 62-years-old and this is absolutely unacceptable. I have had 3 dog sitters quit because they don’t feel safe, and every time I hire a new one it costs me more money. There are no other outside lights in this parking lot. I have an outdoor camera that documents every time the light goes out and I would love you to see the danger you are continuing to put your residents in. I have complained enough without resolution so this needs to be addressed at a corporate level - IMMEDIATELY

  Business Response

  Date: 01/24/2024

  We have submitted a request on online to ********* Electric Service to see if they can change the light out as to were it will not go out for the 2 to 3 minutes at a time.  WE are waiting to get a responds back from ********* Electric Service. As to when they can make the change to the light.    

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, as long as the resolution includes repair of this particular light OR the addition of new lighting to provide safety to the residents of this building.
  Regards,
  
  *************************
  

• Initial Complaint

  Date:01/16/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2023, I submitted a maintenance request because my heat didnt work. It was closed as resolved, however nothing was fixed. In January 2024, ** had sub zero temperatures and my heat wasnt working. My bedroom got as low as in the 30s (degrees) and my living room got as low as 40s. I submitted a request on Saturday. I called emergency maintenance on Sunday, who said that the building is aware of the big problem where the water that runs the heating system is frozen and walls will have to be torn down, and that it is impacting multiple units, and will send an email with updates. No communication on Sunday or Monday, and no one came to the apartment. Several neighbors are experiencing the same problem. Maintenance finally arrived on Tuesday, and I had to follow up with the leasing office in order to get the update. Maintenance arrived and said that the heat is working but the cold coming in from around the ** units and the brick walls is too much for the heating system to compete with. When asked, they said those steps will likely not help with keeping the unit warm. No explanation as to the conflicting information received from maintenance.This is completely unacceptable, unlivable, and these units should not be rented out if this is a known problem.Neighbors and myself have had to purchase space heaters in order to keep warm, along with other expenses in order to not live in a freezing apartment.

  Business Response

  Date: 01/31/2024

  Hello, 
  
  We received a no heat complaint during the extreme ******* cold weather with -10 on January 14th and January 15th with windchills hitting 30 degrees below zero. Our maintenance team was on-site as soon as possible to address the situation with heat. We also called our heating contractors out to evaluate any possible issues with the building boiler system and to also make any recommended repairs. The issue with heat was resolved and is proper working order. We also gave the resident an option of transferring to another apartment unit. The resident asked for an early lease termination without incurring the early termination fee. The property has allowed the resident to move with a termination fee. Please let me know if you have any additional questions. 
  
  
  Sincerely,

  *********************** Apartments

  Customer Answer

  Date: 02/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21154607
  
  I am rejecting this response because: The response from the business is inaccurate. The Property Manager, ***************************, advised me that the boiler system needed to be restarted in order to fix the heating issue in the 3 impacted units. However, due to the potential impact that the restart can have on the remaining tenants in the building, the restart needed to be delayed until the Spring/Summer to reduce any potential risk. This meant that the heating issue within my unit would continue until the boiler system was reset. ****** did not provide any potential resolutions proactively; I had to ask if there were any options available to me and had to ask if there were any units available that had working heat. That is when ****** provided me with available units, and advised that I could also terminate my lease without penalty. At no point did ****** or ************************ provide me any proactive resolutions, including the fact that they did not offer me any reimbursements or space heaters during the inhabitable cold. 
  
  Given the unsatisfactory experience with building maintenance and lack of support from *******************, I chose to incur additional expenses and move out of the complex since the unit was out of compliance with the ******** Heat Ordinance for an extended period of time and had no imminent timeline for heat to be properly restored. I have since been in communication with the ******************* and was advised that there are multiple complaints pertaining to lack of heat at my address at ******************* and that the issue was still open and unresolved.
  
  
  Regards,
  
  *******************************
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 02/27/2024

  Yes, we did receive a work order from ********* on November 27th, 2023, that her thermostat was dropping in temperature. Maintenance went down to check the boiler room to make everything was up and running. The boiler needed to be restarted. The boiler was restored in the mechanical room causing water to run through pipes again. We did receive a written work-order request on Sunday,January 14th, 2024, at 4:31am stating that thermostat was dropping in temperature. Our maintenance team was called out to respond to heat issue on Sunday, January 14th, 2023. They again checked the boiler rooms and make sure everything was up and running. Due to the multiday stretch of bitterly cold temperatures and wind chills the boiler was up and running but having a hard time producing heat to top floors apartments. Maintenance had called our heating company to get a better diagnose of the boiler issue. Our heating company had notice that there might be air trapped in the line and would need to be bled out, but wanted to wait until the temperatures outside were more manageable. Maintenance did let the resident know we could cover her A/C units to help with wind draft from air conditioning unit. As ********* stated, she did ask if she could transfer to a different apartment on property which she was given different options that would be available to her but in the end decided that it was best to leave the property. She handed keys over to leasing office on Monday, February 5th, 2024.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have reached out to the property manager himself ***** and we have filled several work orders addressing our roach infestation. The roaches have gotten worse now and are all in our food. We are having to toss out a lot of food over this. They said we never put in a work order but my husband has screenshots of the work order because we have learned our lesson about the way ***** runs the apartment complex. They don't want to fix anything in my opinion and will delete your work orders. Be aware!! We are asking for our basic human rights not anything crazy! We just don't want roaches in our food and crawling all over our walls.

  Business Response

  Date: 01/17/2024

  ******* Pest came out and treated this unit on 1.10.24 and 1.17.24, with a third follow up inspection and/or treatment on 2.7.24.

  Customer Answer

  Date: 01/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  We do not only have 2 roaches. I cleaned all my cabinets and pulled out everything that was in my cabinets as instructed by the leasing office prior to pest control showing up. 
  i have attached photos of the roaches and their roach poop before we cleaned. Hopefully this shows a more accurate idea of what it looks like . The cabinets are filled with roach poop and you can see in that photo there is more than 2 roaches . In our lease it says there is preventative pest control but last week was the first time we have ever had them come out for that. The guy that did the pest control service said they would have to spray the whole building to get rid of the bugs the people below us have and to the side of us have as well. We have spoken to the people below us and they said they have a big problem but the apartment won’t do anything about it. We are just asking you hold up your end of our lease we signed with you . 
  Regards,
  
  
  
  ***** *****