Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  73 Cedar Ave Long Branch, NJ 07740-5168

• 

  Glen Ridge

  57 Glen Ridge Rd Apt B1 Glen Burnie, MD 21061-2879

• 

  Morgan Properties

  3103 Windsor Blvd Baltimore, MD 21207-5550

• 

  Morgan Properties

  1501 Old Black Horse Pike Blackwood, NJ 08012-4939

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have my ledger that shows been overcharged since I moved in from rental insurance that I had my own insurance and also late fees. I also have been double charged for water bills and sewer fees. If I only owe ***** and May it doesnt add up to $4300.00 . I owe april $1576.74 and May $1514.24 the total is $3090.98. And my security deposit of $675.00 was kept also . So I should only owe $2415.98. U have this on my credit report and this isnt fair to me. Thats why I havent paid this management until we come to the correct amount . U are scamming your tenants. If we come to a mutual agreement today for $2415.98 it will be paid immediately and clear my credit report.

  Business Response

  Date: 04/12/2024

  The past resident's current balance includes multiple month's of rent, utilities, fee's and damages. It is our policy as stated in the lease agreement that the resident shall keep valid renter's insurance for the unit through the term of the lease agreement. Due to the renter's insurance policy on file expiring and no proof of a new insurance policy received, the resident was charged $10.75 for renter insurance by the property. The renters insurance fee's were removed on 08/10/2022 once proof of renter's insurance was provided by the resident.

  Customer Answer

  Date: 04/17/2024

  I always had my own renter insurance because I had a car and it was under Geico from when I first moved in . Its a lot of violations with this because at the end of the day I never received my last statement which by law your company has 45 days after I left your property. Second I never received it until I requested it in February 2024. Also you are saying damages to carpet if someone lives in a place over 2 years that is considered normal wear and tear but that carpet was never place down correctly. I have email that I sent to the management that it was nails protruding from under where my child and I step on it. I screenshot all of this . Also nothing on the carpet was damaged I show this pictures to a lawyer this nonsense with this company. If we cant come to and agreement then I will take the next step. I will not let this company rob me for things that arent true. And leave this on my credit report. Im trying to pay wat I owe but will not let u over charge me and still take me security deposit thats insane. I have proof of everything. Thank you 

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved to this complex in January of 2024 I signed a lease and when I walked through the unit the upgraded apartment I paid for was in deplorable conditions, I immediately let the leasing company know of these issues including black mold infestation the unit had holes and smoke damage including cigarette ***** they promised to fix these issues and never did me and my children became ill and diagnose with upper respiratory infections after weeks of no results and a flooding event I demanded to be moved from units, with no compensation for moving expenses only to move into a unit with foundation and mold we are currently living with mold holes in the ceiling and the property manager keeps sending out the maintace crew to come back wipe it off and paint over it only for it to return my kids and I are still very ill and we want this company to repay what we have paid them including deposit and moving expenses, we are *********** proper housing and this company has neglected to do so ! This is taking a toll on our health

  Business Response

  Date: 03/27/2024

  Hello,

   

  We have resolved the maintenance repairs and also came to an agreement with the tenant.  We are glad that we were able to resolve the issues in a timely manner and meet the needs of Ms. ******************************

• Initial Complaint

  Date:03/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After resigning lease in September my family has been overcharged for water which is added to the property ledger. I put in multiple maintenance orders. On January 22nd 2024, My fianc visited the Lakewood Apartments Office and spoke to assistant mang. about buyout plan due to unexpected water usage which became a hardship for my family every month being giving eviction notices and accruing court fees. We resigned a lease not expecting to deal with these issues. Full rent has been paid all the way up to January. In January an overpayment was made leaving a credit for February, which was credit towards February rent and fees. We was promised a credit towards water bill due to office being aware of the outstanding billing. While waiting on an update we were issued court papers for possession of property. I tried to contact the property multiple times while waiting on buyout amount. After leaving voicemail regarding to receiving court papers and reminding them of what was already spoke about with waiting on the buyout amount. I received a call back from property manager regard the voicemail. I had left which was letting them know we was still waiting on the credit so we could proceed with buyout plan. She told me she would get back with me in a few days to have me to come in to sign an maintenance credit she was just waiting on her boss. I never received an update regarding the credit until in court. And the company still requested possession and assistant property manager denied having an knowledge of buyout plan. After court I visited office to try and get an better understanding and was basically told I would have to pay Feb,Mar and give 30 day notice(Apr) plus 2 additional months of rent upfront to proceed with buyout.I now have an eviction going on my credit due to lack of accountability. Today I went to return the keys due to being given 10 days in court and the prop. manager request me to sign documentation regarding credit which was supposed to be done prior.

  Business Response

  Date: 03/22/2024

  From 9/25/23 through 1/25/24 the resident did experience high water bill charges. We use a third-party utility billing company. During that time, we completed work orders to alleviate any issues that *** be causing the high-water usage. In addition, we did have the water meter inspected by the utility company to make sure that it was functioning properly. 
  The office advised the resident to continue to make their rental payments as instructed per their signed lease agreement. Once the utility issue was resolved and a bill with actual usage was received by the office, the resident would be contacted with the next steps. The residents requested an early lease termination. Per our policy the account has to be current and good standing at a zero balance. At the time requested the residents account did not meet the requirements. 
  During this time the residents did not continue to make the payments in full as per the signed lease agreement. Legal action was taken due to non-payment in February 2024. Residents chose to vacate in March after court proceedings and refused to sign the document for the credits issued for the utilities. 

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease was from August 2021-September 2022. DCA was helping pay my rent due to losing my job to COVID. DCA sent checks every month from April 2022-September 2022. The landlord claimed to not have received 2 of those checks. Each were for $1,944. DCA advised the September payment was returned to them. Without these checks being added to the ledger, the current balance due is $4,025.96. I've spent countless hours calling DCA and the landlord to resolve this for over 2 years now. DCA informs me that they have sent the payments and they were cashed but the landlord keeps telling me that they haven't received anything. I contacted the landlord to update their W-9 form with the correct address to ensure payments are going to the right place. After, DCA then sent a payment of $14,084 in January 2023 for "arrears" which would cover everything. But once again, they didn't receive that. I informed DCA which then they needed to do an investigation as to why the funds are showing cashed on their end which took about 1 year. I have received an update from DCA that in January of 2024 they spoke with the landlords and sent out another check for $1,944. Then about 3 weeks ago DCA informed me that the landlords informed them to stop sending payments in. At this point, I've missed out on countless opportunities on renting apartments due to this rent balance being on my credit illegally when it has already been paid off. I've received no luck communicating with my previous landlord, every time I speak with her on the phone she screams at me the entire time before I can even try to explain what's going on. They sent this to a collection department (**************).I keep trying to tell them that payments have been sent. They ask for receipts from DCA, I send them and every time they tell me that they didn't receive my email. It's been over a month trying to get the employee ****** to look at the emails I'm sending. Also, the landlord took my $500 security deposit to apply towards the bill

  Business Response

  Date: 03/14/2024

  Good day, BBB

  Please be advised that Ms. *********** stated that the *** was "helping pay my rent due to losing my job to COVID. *** sent checks every month from April 2022-September 2022." What she did not stated was that her account balance not current since Thurs. Nov, 4, 2021. MP did not receive a check from the *********** ERAP until Thurs. May 19, 2022 at which time ************************** had an outstanding balance of $5,139.43. Also, Morgan Properties does not want to return a payment for a account. But as if a third party's payment does not have remittance instructions as to whom account it was to applied to then we are required to sent it back, or if we were instructed to by that third party. At the time of Ms. *********** returning the premises at the end of her tenancy she had an outstanding balance of $4,025.96.This was after MP deducted your Security Deposit & Security Deposit Interest from her account balance. 

  To ensure her account is satisfied with her outstanding balance & to be Discharged from any and all liability arising from this Lease. She may use her online resident portal to make your payment. Or complete the attached credit card authorization form and email it back to this email address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. No additional fees will be added upon completion of this manual transaction. A receipt will be sent to your email address. You can also mail a cashier check or money order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************
  

• Initial Complaint

  Date:03/06/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongfully documented with eviction when they were paid.

  Business Response

  Date: 03/14/2024

  Good day, BBB

   

  As a friendly reminder please note that all residents signed off that received a copy of your Lease Agreement &Addendum. Also, that they acknowledged that they  read & understood their terms &expressed the applicable laws of your state. As per section

  2) RENT. You must pay the Base Monthly Rent and any Additional Rent (collectively the Rent) to us by the first (1st) day of every month in such manner as directed by us during the Term hereof. You may not withhold or offset Rent unless authorized by law. If we receive a payment from you which is less than the full amount owed by you, we may, in our sole discretion, apply such payment to any of the charges owed by you, which may include paying in full any late charges, legal fees, or any other Additional Rent charges prior to applying any amount of such payment to the Base Monthly Rent.

  4) LATE FEES & INSUFFICIENT FUNDS. If any portion of the Rent (including Additional Rent) is not paid by the fifth (5th) calendar day of the month, you must pay a late fee equal to 10% of the Base Monthly Rent for each month until your account is brought current. This late fee is Additional Rent. Rent is due on the first day of the month, and failure to pay the Rent by that date is a violation of the Lease...

  The resident's leasing office filed & was awarded a Warrant of Restitution from the District Court due to nonpayment in accordance to the terms of your Lease, county regulations, and the state's applicable landlord-tenant laws requirements. They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped when the resident account was brought current or of the returned the premises and ended their tenancy. 

  Please note that the District Courts would have reported these filings and recorded balance to the three ************************ & your Rental History says as required by all applicable laws.  As per all applicable state laws, ************ can request that the court remove their public record tradeline as they are the only party that can have this done. 

• Initial Complaint

  Date:03/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been told things would happen that have not happened, and now they are threatening my fianc wont be able to move in, which we were told multiple times would not be an issue. I have a list of complaints for this business.

  Business Response

  Date: 03/05/2024

  Hello,

   

  This complaint was submitted in November 2023. As of today, March 5, 2024, this issue has been resolved and the roommate was added following our roommate add-on policy. Let us know if we can be of further assistance.

   

  Best Regards,

  *************************

  Property Manager

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All started 05/16/2023 when myself and my boyfriend renewed our lease at this apartment complex. Multiple maintenance issues were occurring and as policy we would put a ticket into the residents online portal and days or weeks would go by and nobody would stop to check or fix the maintenance issues. Following the maintenance issues we had for several months we then also had to deal with our cars getting broken into or our windows to our cars broken or even more than being in a active shooting because of a car break in. We would file police reports and nothing would be done. We then ask for our current lease and no one could provide us with one, we actually were given a lease to sign and mimic like our lease we had renewed back on 5/16/23 when we asked for it on 10/20/23. Prior to not signing it and still asking for it we then receive a court letter about 3 weeks to the court date. That made us want to ask for it even more and still couldnt receive our executed lease with addendums. We only received more disrespect and less cooperation. Additionally to those we have no fire alarm in our apartment for 4 months already and have a leak that been mentioned but still no repair. Not to mention the parking lot has lack of security with no lights and with not enough parking spots for the residents. When all this is mentioned to the leasing office they do nothing about it but just send out an email. This facility has multiple horrible reviews on goggle and this building is still up and running. This is insane and outrageous.

  Business Response

  Date: 03/06/2024

  Hello *******,
  
  Thank you for taking the time to contact us. Unfortunately, your timeline does not correlate with your residency here. Based on your attached application which was submitted for consideration of residency on 5/15/2023, there is no possibility of you being offered a renewal lease agreement. The last renewal offer for ****** was issued on 2/14/2023 and a decision was due by 5/16/2023,the day after you applied. Therefore, if you were living here prior to 5/15/2023, you wouldve been an unauthorized occupant, which is a breach of ******'s lease and could've resulted in a termination of his lease. Prior to filling out an application to be added onto Mr. ********* lease, a renewal offer was issued to ******************** and the female occupant who was his co-leaseholder, which was not you. Please find attached copy of his lease renewal offer. Due to you not being an authorized occupant/ lease holder your name wouldnt have been on the renewal lease; therefore, a new lease was generated printed, and given to ******************** for you both to sign and return to the office for the managers signature, which you failed to return. Please find attached a copy of your work order history verifying that every ticket that was submitted has been completed to date.  While I understand that you are upset about your recently received writ of possession, please note that it is due to your lack of consistency in paying rent on time or in its entirety for the month, since you were added to the lease in May. Breeching your judgement by agreement, by continue to not pay rent is why you received a writ of possession. Please note that whatever trouble ******************** found himself in that resulted in his vehicle being targeted is a matter for the police to handled. Please note that the property provides free public parking to all our residents and we do not guarantee anyone's safety. Please feel free to contact us with any additional questions or concerns you may have while preparing to vacate. 
  Regards, 
  ***************** Management
  
  

  Customer Answer

  Date: 03/12/2024

  All started 05/16/2023 when myself and my boyfriend renewed our lease at this apartment complex. Multiple maintenance issues were occurring and as policy we would put a ticket into the residents online portal and days or weeks would go by and nobody would stop to check or fix the maintenance issues. Following the maintenance issues we had for several months we then also had to deal with our cars getting broken into or our windows to our cars broken or even more than being in a active shooting because of a car break in. We would file police reports and nothing would be done. We then ask for our current lease and no one could provide us with one, we actually were given a lease to sign and mimic like our lease we had renewed back on 5/16/23 when we asked for it on 10/20/23. Prior to not signing it and still asking for it we then receive a court letter about 3 weeks to the court date. That made us want to ask for it even more and still couldnt receive our executed lease with addendums. We only received more disrespect and less cooperation. Additionally to those we have no fire alarm in our apartment for 4 months already and have a leak that been mentioned but still no repair. Not to mention the parking lot has lack of security with no lights and with not enough parking spots for the residents. When all this is mentioned to the leasing office they do nothing about it but just send out an email. This facility has multiple horrible reviews on goggle and this building is still up and running. This is insane and outrageous. 
  
  
  Please be aware you will have thirty (30) minutes to type and submit your response below. Any correspondence submitted after this time frame may be deleted and it is not guaranteed BBB will receive the information.
  
  

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out just a couple weeks ago. Prior to moving out, I asked the office (specifically ***************************) TWICE if I needed to repaint my apartment. I was told no and to just fill any nail holes left behind. So that is what I did. After moving out, I receive an invoice for $450 for the repainting of 3 accent walls. I inquired about this and the response from *************************** was "there was miscommunication on both ends" because he assumed I didn't paint any walls. Why would I ask about repainting if I never painted the walls??? He initially apologizes saying if he knew we painted, he would of told us what paint color they use but then says we still need to pay this invoice. In his NEXT EMAIL to me, he goes on to say that we would have been charged $450 anyway because we would not have access to the paint color they use. So, because of this complete s**** up and incompetence of an office employee, my wife and I are being charged $450 to repaint walls that we were totally willing and planned to paint ourselves until we were told we did not have to incorrectly. This is a mistake on **********. NOT ME. There was no miscommunication on "both ends". I asked a question and received an answer and I did what I was told. It is not fair AT ALL to pay this bill. And if we don't, it will go to collections. This is unbelievable and I truly hope someone realizes that this is entirely the fault of *************************** from ********** Apartments office and we should not have to pay this bill. Please someone follow up with me about this. Thanks.

  Business Response

  Date: 02/14/2024

  Good day, BBB
  
  Please be advised that ************************ signed off that he received a copy of His Lease Agreement & Utilities Addendum. He acknowledged that he read & understood their terms & expressed not just the terms of His Lease but His county regulations and the state's applicable landlord-tenant laws requirements. Please note that he also signed off on receiving his unit in good condition. ************************ acknowledged that he was required to notify us of any damages or repairs needed on the premises:

  You must promptly notify us in writing if the apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease.We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.

  
  There was no need for ************************ to paint the premises because, as per the terms of his Lease,it would be completed after his move-out, and he would be responsible for any additional charges. After, reviewing your Work Order Requests, there were none regarding damages to these items charged. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 

  
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.                                                                 Damage:  Holes, stains, or ***** in the carpet, food stains, discoloration that results from negligence, carelessness,accident, or abuse of the premises or equipment by the tenant, by a member of the tenant's household, or by a guest of the tenant.

  
  As per the terms of **************************** Lease,county regulations, and the state's applicable landlord-tenant laws requirements, ** does stand on his account charges under the agreed terms of His Lease. The balance on **************************** account will not be dropped, as all **************************** charges have been reviewed with the property manager and our *************** and were confirmed valid, per the terms of your Lease, county regulations and the state's applicable landlord-tenant laws.

  
  To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this Lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and email it back to this email address only when you would like your payment to be processed. You may fax it to the number below;the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your email address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

  Customer Answer

  Date: 03/02/2024

  Im not happy at all with their response but clearly nothing will happen to them so no reason to continue wasting my time with this. 

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So last month's electric bill was 4x than it was last month. For the billing period between December and January, it was more than the summer months when my ac is running. I talked to the property manager here and she said she would make a inquiry and try and see what is going on. I asked it I could get the name of our electric provider, since I have more of a stake to find out what is going on since I'm getting late charges for the part of the bill I dod not pay. She said she has to contact them since it's the property who is responsible. I found out after the fact that legally she was supposed to give me the name of the power supplier since I am on a single meter and I pay for just my output. 05feb2024 was the first day I reached out with this issue. It is not 12feb2024 and still nothing back and noone will tell me the power company either. Our fire escape has a lot of wires just hanging and splitting off and lean me to think someone is splicing into at least my power. Besides the fire hazard and just danger all these wires just hanging below head height so u need to duck some if ur rooms exit is by that split in the cable group, I am getting lied to and jerked around by the ** and the person on your corporate phone line who just transfers me back to the property office when they have/will not help me. I have been here in this apartment for 6 years, and they never have a problem with me paying, the whole staff and everything has gone to h*** And my bedroom ceiling is unstable since the Cracks in the wall and my closet was unable to close, they have patched the cracks 2x and they come back, when I asked if it was a big issue since it looks like a foundation thing if it's preventing my door from closing, I was told that that it's OK, it's just the foundation settling. As I'm not a idiot and the building was built in 1972 per the property records, that does not make me feel safe in my bedroom, I have been sleeping in the living room for 4 months.

  Business Response

  Date: 03/13/2024

  Prior to moving in ****************** signed a utility addendum,which informed him that his utility bill will be provided through a third-party provider. RealPage reads the meters and provides the utility bills, as a third-party provider. ****************** was advised that they do not work directly with residents and will direct you back to the property with whom they have a contract. I advised ****************** that based on the response from the utility management company unfortunately, there was a read error, which caused him to be underbilled for the last 2 months of utility services. On his bill he can see a drastic decrease in charges; however, he has no issues unpaying. Therefore,the necessary adjustments were made to balance his usage and charges, which resulted in this months bill being higher. Octobers bill was $142.53,November was $42.60, December $26.65, January $203.88 and February was $10.00.****************** has no issues paying $10 or $26.65 for his bill which he is fully aware on is incorrect. Every request ****************** has submitted to the property has been remedied.
  
  Regards

  Business Response

  Date: 03/13/2024

  Prior to moving in ****************** signed a utility addendum,which informed him that his utility bill will be provided through a third-party provider. RealPage reads the meters and provides the utility bills, as a third-party provider. ****************** was advised that they do not work directly with residents and will direct you back to the property with whom they have a contract. I advised ****************** that based on the response from the utility management company unfortunately, there was a read error, which caused him to be underbilled for the last 2 months of utility services. On his bill he can see a drastic decrease in charges; however, he has no issues unpaying. Therefore,the necessary adjustments were made to balance his usage and charges, which resulted in this months bill being higher. Octobers bill was $142.53,November was $42.60, December $26.65, January $203.88 and February was $10.00.****************** has no issues paying $10 or $26.65 for his bill which he is fully aware on is incorrect. Every request ****************** has submitted to the property has been remedied.
  
  Regards

  Business Response

  Date: 03/13/2024

  Prior to moving in ****************** signed a utility addendum,which informed him that his utility bill will be provided through a third-party provider. RealPage reads the meters and provides the utility bills, as a third-party provider. ****************** was advised that they do not work directly with residents and will direct you back to the property with whom they have a contract. I advised ****************** that based on the response from the utility management company unfortunately, there was a read error, which caused him to be underbilled for the last 2 months of utility services. On his bill he can see a drastic decrease in charges; however, he has no issues unpaying. Therefore,the necessary adjustments were made to balance his usage and charges, which resulted in this months bill being higher. Octobers bill was $142.53,November was $42.60, December $26.65, January $203.88 and February was $10.00.****************** has no issues paying $10 or $26.65 for his bill which he is fully aware on is incorrect. Every request ****************** has submitted to the property has been remedied.
  
  Regards

  Business Response

  Date: 03/13/2024

  Prior to moving in ****************** signed a utility addendum,which informed him that his utility bill will be provided through a third-party provider. RealPage reads the meters and provides the utility bills, as a third-party provider. ****************** was advised that they do not work directly with residents and will direct you back to the property with whom they have a contract. I advised ****************** that based on the response from the utility management company unfortunately, there was a read error, which caused him to be underbilled for the last 2 months of utility services. On his bill he can see a drastic decrease in charges; however, he has no issues unpaying. Therefore,the necessary adjustments were made to balance his usage and charges, which resulted in this months bill being higher. Octobers bill was $142.53,November was $42.60, December $26.65, January $203.88 and February was $10.00.****************** has no issues paying $10 or $26.65 for his bill which he is fully aware on is incorrect. Every request ****************** has submitted to the property has been remedied.
  
  Regards

• Initial Complaint

  Date:02/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is still a lot of faults with ur last statement of me moving out. I didnt break ur lease and I moved out ***31 2023. My lease was expired on **** 2 2023. I never received my move out statement until February 5 2024. That was pass the law which u have 45 days to produce it. I got it 9months later and u took my deposit. Your company owes me for rental insurance which I had when I first moved in ur property $ 170..50. Next ur charging me for **** water 3times and sewer, fees 2x. These charges are from February and was paid . I was in court in March 2023 and since all rent arrears was paid from Dec-March they agreed and said on record I owe ***** and *** and I told them in front of the judge I will move out of ur property before my lease renewal. So u have and extra $158.65 on my bills also.***** rent total is ******* and *** is ******* total is *******. I didnt damage in carpet in the two bedrooms u can see clearly that its only furniture prints. The stain in the living isnt my entire security deposit. U have me for eviction I wasnt I moved because of over charging of fees to avoid having that on my record. Im willing to pay what I owe but u have to have the ledger and statement adjusted. My accounting has went over the amounts and it doesnt add up. I have put in a complaint to the courts about all above. Thank u

  Customer Answer

  Date: 02/13/2024

  I also have a video of my home before leaving . I will get the court documents that their lawyer had agree to all payment up to date in March the last time we were in housing court. They have me for being evicted and thats not the case . My lease was ending  on June 2 2023. I had told them in front of the judge I was going to move out do to overcharged fees and court filing fees. I have documents of the ****** paying and they said I still owed money. But my issues is I never received a last statement until February 2024 this management is robbing their tenants and fixing the figures on ur rent statement.

  Business Response

  Date: 02/14/2024

  Good day, BBB

  Re: Acct#********
  
  Please be advised that ********************** signed off that she received a copy of her Lease Agreement & Utilities Addendum. She acknowledged that she read &understood their terms & expressed not just the terms of her Lease but her county regulations and the state's applicable landlord-tenant laws requirements. Please note that she also, signed off that she received her unit in good condition. ********************** acknowledged that she was required to notify us of any damages or repairs needed on the premises:

  
  You must promptly notify us in writing if the apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease.We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.

  
  After reviewing your Work Order Requests, there were none regarding damages to these items charged. Also, all applicable laws impose on a tenant the obligation to return the premises at the end of the tenancy in substantially the same condition as when he moved in. Also, the tenant is responsible for any damage caused by his negligence. The state defines reasonable (wear and tear) as unavoidable deterioration in the dwelling and its fixtures resulting from normal use. Also, as per the Landlord-Tenant Act, applicable laws (wear and tear) are described as "broom clean." 

  
  Ordinary Wear and Tear: Carpeting/curtains slightly worn or faded by the sun or worn thin from walking.                                                                   Damage:  Holes, stains, or ***** in the carpet, food stains, discoloration that results from negligence, carelessness,accident, or abuse of the premises or equipment by the tenant, by a member of the tenant's household, or by a guest of the tenant.

  As per the terms of Ms. ********** Lease,county regulations, and the state's applicable landlord-tenant laws requirements, her Final Move-Out Statement, which was a detailed written summary list of the itemized charges and costs against the security deposit. As per the state applicable law, it was generated, time-stamped, and issued back on Friday, June 30, 2023, which is 29 days after the return of the premises and the end of her tenancy,as per the Landlord-Tenant Act of ******** and the ******** ********************************* applicable laws. Her final statement was mailed to the last provided address of the file (*********************************************************) as no Forwarding Address was given when the keys were returned.

  
  As a friendly reminder, per your Lease and Utility Addendum, Morgan Properties was not your utility service provider; that was Realpage. Moreover, they have always invoiced their charges two (2) months in arrears. When ********************** moved out,she was responsible for her billing cycles (04/01/2023 - 04/30/2023) & (5/1/2023 - 5/31/2023).

  
  Regarding Eviction, the leasing office filed & was awarded a Warrant of Restitution from the Baltimore County District Court for nonpayment. They were also given the authorization to start the Eviction process to retrieve the possession of our premises. This process was stopped when ********************** returned the premises and ended her tenancy. Please note that the District Courts would have reported all filings and recorded balance to the three ************************ & your Rental History says as required by all applicable laws. Morgan Properties does not furnish any information to any reporting agency. ** does stand on your account under the agreed terms of her Lease.The balance on your account will not be dropped, as all Ms. ********** charges have been reviewed with the property manager and our *************** and were confirmed valid, per the terms of your Lease, county regulations, and the state's applicable landlord-tenant laws.

  To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this Lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and email it back to this email address only when you would like your payment to be processed. You may fax it to the number below;the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your email address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

   

  Customer Answer

  Date: 03/04/2024

  They need to look at my ledger from the date I moved in . I was being over charged for a lot of fees including late fees