Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Forest Oaks Apartments

  1878 Gingercake Cir Rock Hill, SC 29732-8497

• 

  Morgan Properties

  84 Wabeno Ave Apt A Springfield, NJ 07081-1874

• 

  Glen Mar

  469 Glen Mar Rd Ste A2 Glen Burnie, MD 21061-7003

• 

  Morgan Properties

  24 Mola Blvd Elmwood Park, NJ 07407-2906

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment complex owned and operated by Morgan Properties is neglecting to make repairs. A maintenance request was submitted on April 23rd 2024 to fix the in unit washer as this appliance is included in the leasing agreement. I have called the local office, the corporate office, and the maintenance team about this matter multiple times each. This appliance was fualty when we were moved in to the apartment, it has damaged one load of Laundry and led us to have to pay out of pocket for a laundromat. I have been trying to give the property team every opportunity to fix it but they fail to return calls, respond to emails, or resolve the matter in person. I would like assistance in getting this fixed; I also would like to request reimbursement for the damaged laundry and laundromat fees in the amount of $400.

  Business Response

  Date: 05/20/2024

  I have researched the work orders submitted for the washing machine and see that our team has attempted to resolve this concern. I see that the work order has been completed in our system. I agree that the repair *** have taken longer than expected. This does happen at times due to parts being ordered or staffing. We do try to communicate and update our residents if a work order *** take longer than anticipated. If this was not done properly, I do apologize. I can provide a small rental credit that *** offset any money that was paid to wash laundry elsewhere while this repair was taking place. We do require our residents to obtain renter's insurance for any losses that *** occur in the home. If clothing was damaged, a renter's insurance claim will need to be submitted for this reimbursement. I will follow up with our team to ensure all repairs have been made and place the credit on the account. Thank you. 

• Initial Complaint

  Date:05/06/2024

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently residing at *********************************************************** *****, On 03/28/24,(work order # *******) - I requested that the range I am currently using be replaced because of mice/rats entering and living in the range for over 2 years, ticket was closed without any explanation, (2nd request) - Work ticket #******* - to no avail, I requested that the range again be removed because mice/rats where heard jumping in and out of the range, again the work ticket was closed. (3rd request) - Work ticket #*******) was again requested to have the range removed after the Pest Control Specialist came out and put steel wool in the range and stated that it was a health hazard to have mice droppings inside the range while heating food. This is very disgusting as well as unsafe to still see mice dropping on top of the range (it is now May 6, 2024) - mice are still getting inside of the range!!!!! --- PLEASE ASSIST - THIS IS HAZARDOUS TO MY HEALTH!!!

  Business Response

  Date: 05/20/2024

  *********************** (Property Manager), has been in communication with *****************. The management team has met with ****************** at her home to inspect her concerns mentioned on the BBB report. Her stove has been replaced (new, please see attached work order) and any openings found has been sealed. I confirmed with ****************** that everything was done. 

  Customer Answer

  Date: 05/23/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I have been informed that I can now physically transfer from my apartment to a new apartment within the complex in June, 2024.  Once I have moved, this complaint will be resolved.
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:05/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 29 2024, my rental account ledger was charged with 2 entries of $126.00 indicating filing fee. I've made several attempts to get details for the charges as it seems they may have confused my account with someone else. However no one can explain what the charges are asst **** office **** resident mgr and several attempts made to corporate. This companies seems to do this on a regular and should be charged for breaking UDAAP policies and taking advantage of elderly client

  Business Response

  Date: 05/09/2024

  Hello ******************,
  
   
  
  We have received your question about (2) $126 charges applied to your ledger, please see attached. These are legal filing fees due to the attorney expense for filing with the courts incurred on the 11th day of the month. Due to the balance due remaining on the 11th day of the month, your file was sent to attorneys to initiate filing. You paid the balance prior to going to court, however the expense is incurred at the time that the Start Notice is submitted. There were not additional dismissal fees incurred due to the quick payoff date.  Your file was submitted to attorney on 2/11/24 and again on 3/11/24. These charges were applied after the fact and were credited back until we got confirmation from attorney to reapply. Attorney has confirmed these charges were correct, so will be charged again to ledger.
  
   
  
  I have attached a copy of your ledger for reference, please let the manager know if you have any further questions. 

  Customer Answer

  Date: 05/10/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21665525
  
  I am rejecting this response because:
  
  The attorney never filed eviction on 2/11th and 3/11th per mecklenburg county courts. I've requested Proof of what day filing completed .  MY western union payments was paid on the 10th and posted on the 11th. They also made charges to my account 2 to 3 months later because done didn't do their job. I'm on a fixed income receiving disability on 8th monthly and can't afford additional charges. If they filed evictions all I ask for is proof of record.

  Regards,
  
  *******************************
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 06/11/2024

  Hello ********, 

  As referenced in prior response, these fee were removed. These fees were added as filing fees when it should have been labeled as attorney fees for starting the process. Again we have removed the fees from the account, we have already stated you have paid prior to filing. We do not need to provide proof if we have acknowledged you have paid prior to filing.

  Thank you.

• Initial Complaint

  Date:05/03/2024

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been absolutely sick since I moved in here. They have uncovered insulation in the basement. I thought thats what was causing the potential illness. But I had an inspector come out here and he verified that there is mold in the basement Cracks and the foundation that are bringing more moisture, which explains the Mold. They didnt even have carbon monoxide detectors so I ended up having to call the fire department because the inspector that I hired said there was a potential crack in the Heat exchange. Once I had reached out to their corporate headquarters, no one addressed any of my concerns And has yet to return my calls. Every single person at your office has ignored me. I can fronted ***** the property manager at his location. And he didnt even want to speak with me. He doesnt even seem to know What a properly installed air filter looks like and neither does the maintenance team. I have the inspection report that Even proves the garbage Ive been dealing with hasnt been in my head at all. And I was led to believe that there was absolutely nothing toxic in that basement. After calling several times.. Im physically ill and you guys arent doing anything. This is completely unacceptable.

• Initial Complaint

  Date:05/01/2024

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This will be my 2nd year living at the Villages of ********** in ********* with the same issue. We should not have to wait until the heat switches over to air conditioning. I have a history of syncope associated with elevated temperatures. The past days have been very hot in my apartment and I have had to endure the heat since we dont have AC right now. I should not have to walk around without clothes, and even then still feel like I am about to pass out! This is an inhabitable space and I would like something done about it. The rental office always receives complaints about it but always says its nothing that they can do. I will seek representative myself if I am made to live like this!

  Business Response

  Date: 05/09/2024

  Dear Better Business Bureau,
  
  Thank you for allowing us the opportunity to address the concerns raised regarding the operation of the ** system at our property.
  Our property operates on a boiler and chiller system that is typically activated annually between May 8th and May 15th. This information is clearly communicated to residents at the time of move-in and is further emphasized through email notifications.
  
  Regarding this year's activation, we sent email communications to all residents on April 15th, May 1st, and May 2nd to notify them of the scheduled activation date for the ** system. We are pleased to confirm that the system was fully operational as of May 3rd.
  
  
  
  
  

• Initial Complaint

  Date:04/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in a domestic violence situation when I was renting in one of their complexes in ********* ******** called Preserve at autumn ridge during that time I talked to the office and they proceeded to give me a paper stating that me and my ex spouse had to come to an agreement to let me off the lease we both had to sign the paper and pay. Now I see that I have a collection from there stating that I owe them ****** when I got off the lease and now thats hindering me and my 2 year old daughter from getting into an apartment which I have been jumping house to house with a two year I would like from them to remove that from my credit

  Business Response

  Date: 04/25/2024

  Good day, BBB,
  
  Please be advised that on Thursday, August 19, 2021, the resident was denied the request to remove *********************** from the Lease. This was because **************************** single application screening was denied. He was unable to be approved. They were also called, and a message was left to call the property manager back. There was no response from residents, so a status email was sent on Monday, August 23, 2021. On Wednesday, September 15, 2021, a 14-day notice for the outstanding balance on acct was sent.
  

  Our ************** received a recorded message from ERAP about *********, and his application is pending.They are waiting for the documents to be completed. No funds were received from ****, ***********************, or ************************ executed their Lease Buyout Agreement as per the terms in their Lease to pay the the equivalent of two months'base rent as per your Lease regarding an {Early Termination}. This was also explained in the Responsibility Notification letter that was sent to them as well.

  MP stands by the charges on their account under the agreed terms of their signed Lease, county regulations, and the state's applicable landlord-tenant laws requirements. Per all applicable laws, MP has executed our rights to seek further collection actions. To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this Lease. You may use your online resident portal to make their payment if one was created before you vacated.

  They can complete the attached credit card authorization form and email it back to this email address only when you want your payment processed. You may fax it to the number below; the transaction will run manually. No additional fees will be added upon completion of this manual transaction. A receipt will be sent to your email address. They can mail a cashier check or money order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

  Customer Answer

  Date: 04/30/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21615658
  
  I am rejecting this response because: I was in a domestic relationship in the state of ******** I provided documentation and police reports . I never received any emails or calls about the situation. In the state of New York Lease or rental agreement. In any lease or rental agreement covering premises occupied for dwelling purposes, where a tenant or a member of the tenant's household is a victim of domestic violence as defined by section four hundred fifty-nine-a of the social services law and reasonably fears remaining in the leasehold premises because of potential further domestic violence, such tenant shall be permitted to terminate such lease or rental agreement and quit and surrender possession of the leasehold premises and the land so leased or occupied pursuant to the provisions of this section and to be released from any liability to pay to the lessor or owner, rent or other payments in lieu of rent for the time subsequent to the date of termination of such lease in accordance with subdivision two of this section.
  
  Regards,
  
  ***********************
  
  
  
  
  
  
  
  
  

  Customer Answer

  Date: 05/01/2024

  I should have been automatically removed from the lease due to domestic violence and providing police reports, I even had to pay to get off the lease and sign a form.
  Women law states that the tenant could end the lease early without penalty and without owing rent for the rest of the lease period. With that being said I would like them to make correction to my credit report. This is hindering me and my daughter to have a place to stay.

  Business Response

  Date: 06/25/2024

  Good *************************,

  As stated in the previous response from our corporate office we stand by the charges on the resident account as we were not provided any documentation siting domestic violence. Had we been provided the order of protection we would have proceeded with our legal department to obtain the required documents to remove ***** from the lease due to a domestic violence issue in accordance to New York State Law.

  Please let me know if I can help in any other way.

  ***********************************

  Property Manager

  Preserve at Autumn Ridge Townhomes

• Initial Complaint

  Date:04/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Stonesthrow Apartments of ************************* is illegally withholding my deposit and did not send written notice detailing why within the allotted time.They are also charging for additional damages that fall under wear and tear as well. Again no communication was given on this. Any attempt to settle the issue and avoid litigation has been refunded by the property manager.I've linked the laws pertaining to the issue below:ARTICLE 3 Landlord Obligations SECTION *********. Security deposits; prepaid rent (b) If the landlord fails to return to the tenant any prepaid rent or security/rental deposit with the notice required to be sent by the landlord pursuant to subsection (a), the tenant may recover the property and money in an amount equal to three times the amount wrongfully withheld and reasonable attorney's fees.SECTION *********. Notice.(3) in the case of the tenant, it is delivered in hand to the tenant or mailed by registered or certified mail to the tenant at the place held out by him as the place for receipt of the communication, or in the absence of the designation, to the tenant's last known place of residence. Proof of mailing pursuant to this subsection constitutes notice without proof of receipt.

  Business Response

  Date: 05/07/2024

  Hello *****,
  
  Thank you for reaching out with your concerns. Upon review of your feedback, we have found that the policies, procedures, and legal requirements were met upon your move out. With regards to the move out statement, we did not receive a forwarding mailing address, so it was mailed to the most recent address on file within the time required. There is also an automated email of move out statement provided from Morgan Properties. When we received your request for move out statement as to why you did not receive your refundable security deposit back, we provided ledger details as well as pictures for the cost to return apartment back to original condition that was charged against your deposit as is outlined in your lease agreement. This is in line with legal standards and was outlined in your lease agreement.
  
  Please let us know if you have any further questions and we wish you the best in your new home.
  
  Sincerely,

  Stonesthrow Management

  Business Response

  Date: 05/07/2024

  Attached resident ledger and folder of photos from move out inspection

• Initial Complaint

  Date:04/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Maintenance came into my apartment unannounced. I had no idea that they were coming. ******************* put a paper in the door a week before 3/19 stating that maintenance will be in to change the fan, smoke detectors, carbon monoxide detectors on dates 3/19 and 3/20. Maintenance showed up on 3/20. I never got another notice about maintenance at all. On 3/27 maintenance entered my home again. I called the office and they claimed to have sent an email saying that maintenance will be coming, I never received an email so I asked to send proof that the due diligence was done. I have not received anything back from the property concerning my concern. The property manager emails me good afternoon weeks later with no context to her email. Good afternoon with no point to her message. At this point I think the property manager is HARASSING me. She also left a bag of candy at my door on Valentines day. Ive never heard of property management or landlords doing that ever. *** also been staying here for 5 years under ***** and never had these issues. When it comes to doing nice things for the residents, ***** held events at the OFFICE/OUTSIDE or asked people to stop by the OFFICE for goodies. This complex has compromised my safety in more ways than one. I would advise no one to stay at a Morgan Property where their employees dont have integrity and the company doesnt expect them to either. I also have receipts on the email exchange and video of maintenance coming into my home without acknowledgment.

  Business Response

  Date: 05/06/2024

  Thank you for sharing your feedback regarding your frustrations with our notices and our response to your initial complaint. Thank you for also sharing the photos and documentation as well so that we could investigate and understand what might have happened.

  We do have several projects going on at the same time, which we believe *** have led to some confusion and understandable frustration on your end.  On March 1 we sent a letter announcing the start of a project to replace Smoke and CO detectors, to clean the bathroom fans, install leak detector alarms near your hot water tank, and that we would also leave a plunger behind.  This project was run by a vendor we contracted with and started on Wednesday, March 6 with the planned completion date of the end of March.  This letter (which I have attached) was emailed to each resident and also hand delivered to each door.   We then delivered the 24-hour notice to enter to each resident by hand to the doors.  Yours was delivered on March 26, and is attached.  We did not, however, also email that letter.  We realize that there is a chance that the letter we hand delivered *** have blown away.  We do see how important it is to make sure we email that 24-hour notice as well and will be sure to do that going forward. 

  
  The other time we entered as you noted and shared the letter and photo, was an internal preventative maintenance program, where our employees entered and checked the furnace and replaced the filter and completed our unit-by-unit inspection where we also check and make sure the smoke detectors are functional among other items noted in the letter.  We understand these two projects *** have seemed similar and you *** have thought when we entered on March 20, that we were completing the project noted on the March 1st letter, especially if you did not receive our 24-hour notice letter that was hand delivered to your door.  We do apologize for any confusion. 
  

  With regards to the candy delivery to your door, we delivered a small treat to every residents door on Valentine's *** as a small token of our appreciation. 
  

  When we did receive your email complaint, the office manager did attempt to call you to resolve.  When we were not able to connect or get a response back by phone, we should have emailed you, as requested. 
  We value your feedback and will make sure to be more detailed when we have similar projects happening in the same time frame and be sure to use multiple forms of communication with notice to access an apartment is needed, going forward. 

• Initial Complaint

  Date:04/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My apartment has been experiencing a lot of rain water leak and flood. Ive called the office more than 5 times in the past month and they still havent resolved anything. I have damage around $1000, and I have to relocate to a hotel. And the office staff was rude and disrespectful.

  Business Response

  Date: 04/09/2024

  Dear Resident *****************,

  I hope everything is well. We understand difficult situations can arise living in an apartment complex. However, this is why our company policy is that all residents must have renter's insurance upon move in. Please contact your ************************** for compensation for your suffering during this time period to help you with your accommodation and other requirements. RT1 contractors are working rapidly on your unit to fix the issue. Please let us know if you have any other questions by reaching out to ****************************************. 
  
  Thank you,

  *************************, SPM

• Initial Complaint

  Date:03/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a tenant at Waterfront Apartments in *******, **. I have had an ongoing problem with my neighbors blasting music and screaming and fighting outside my apartment in the middle of the night. I have now requested to speak to a supervisor six times, but my apartment manager refuses to put me in touch with a supervisor.

  Business Response

  Date: 04/12/2024

  Good afternoon.  I am the Sr. ********* with direct oversight of this property.  I have reviewed the pertinent information applicable to this matter and can offer the following;

  Concerns relating to disruptive behavior, as described, should be handled by the police department.  Any subsequent violations or legal action taken against the accused party will not be disclosed to any other renter, including the party that reported the behavior. As was already relayed to ******************, the investigation on the matter has concluded and the proper actions have been taken by the ***************** in accordance with our Company operating procedure.  

  It is my understanding that there have been no incidents reported by ****************** after the concern was brought to the attention to the management team approximately 45 days ago.  Please reach out to the office in the event this changes. The Property Manager is the correct person to handle matters like this, as was demonstrated when this concern was initially reported.  Therefore, ****************** should not expect to be contacted by anyone else regarding this matter.