Complaints

This profile includes complaints for Morgan Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Morgan Properties

  160 Clubhouse Rd King of Prussia, PA 19406-3300

• 

  Morgan Properties

  8800 Cattail Creek Pl Raleigh, NC 27616-7790

• 

  Morgan Properties

  900 Woodchuck Pl Bear, DE 19701-2775

• 

  Morgan Properties

  2340 Noonham Rd Windsor Mill, MD 21244-1949

• 

  Morgan Properties

  180A Eatoncrest Dr Eatontown, NJ 07724-1259

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was stolen and broken into twice in the matter of only two weeks at the ******** Apartments **** Building Parking Lot on 11/16 and 12/2. Following the initial incident, *********** Police informed me of a prior stolen vehicle report they had received just a week before at ******** Apartments. Additionally, on Saturday, December 2nd, I was also notified by Morgan at the front office that during her last shift, four other vehicles had also been targeted at ********. Considering the cumulative damages resulting from these incidents, that are now upward of $5,000, and the absence of security cameras and any preventive security measures within the building complex despite staff being fully aware of the ongoing car theft issue, ******** refused to waive any penalties or fees for an early lease termination despite their lack of efforts to remediate such a serious criminal problem a resident has been a victim of twice. I am deeply concerned about my safety and well-being, finding it incredibly disconcerting to return to a location where I have been a victim of repeated offenses on my personal property. The complete absence of preventive security measures exacerbates this worry.

  Business Response

  Date: 12/18/2023

  We appreciate the opportunity to address the concerns raised by our resident.  While we certainly understand this residents concerns and frustration, unfortunately, crime can occur anywhere. In light of the recent criminal activity involving vehicles on the property, we are exploring options to deter crime and we are working with the local police department.  Unfortunately, we cannot guarantee protection against the criminal or negligent actions of third parties or visitors to the Community,and the lease agreements with our residents explain that security measures cannot guarantee a crime-free environment.  Police protection is the function of law enforcement authorities. At Morgan Properties, we are committed to continuous improvement, and resident feedback is invaluable in helping us identify areas where we can enhance our services. We regret any inconvenience experienced by our resident and assure you that we are dedicated to addressing this matter. However, we are unable to allow a lease termination for any resident that is a victim of a crime as no grounds exist for a lease termination under ********** law.

• Initial Complaint

  Date:12/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that to prematurely close my lease, that all I needed was a 30 day notice, & pay 2 months rent..I notified them on November 15th that my 30 days begins on that date by message, because they never answer their phone I also asked if someone could take over my lease, I was told no..turns out by another office worker that i most definitely can make that arrangement..so that's lie number one..I went into the office yesterday to close the deal, now no one knows of a message or previous conversation & on top of that said that I was supposed to email them or turn in a letter to start the process..so lie number too..this management is fraudulent..there trying to extort more rent money from me with lies or changing requirements..all I wanted to do was close my deal, not get credit threats or threats of if the apartment is left empty I'm responsible..I've told them a hundred times I'm relocating yet their trying to rob me of more money..they should be shut down, & I should not have to pay anything for all their corruption & lies..nobody there knows what their doing

  Business Response

  Date: 03/10/2024

  Good day, BBB
  
  This is a friendly reminder to ************* that he signed off and received a copy of your Lease Agreement & Addendum. ************** acknowledged that he read & understood his terms & expressed the applicable laws of your state. As per Section 1 1) TERM; RENEWAL OPTIONS.  (b) In the event that you do not desire to renew the Lease on the proposed terms in the Lease renewal notice, you may reject the renewal terms by giving written notice to us at least sixty (60) days prior to the expiration of the current term, in which case you must then vacate at the end of the current term.
  

  20) YOUR BREAKING OF LEASE If you vacate or abandon the Apartment Prior to the Lease End Date with or without notice, you shall be in violation of the Lease and shall remain responsible for all of our costs and damages resulting therefrom, which may include, but is not limited to, payment of all rent until the Lease End Date. You cannot be released from your responsibilities under this Lease for any reason, including,
  but not limited to: school withdrawal or transfer, job transfer, marriage, separation, divorce,reconciliation, loss of co-residents, loss of employment or bad health, unless specifically permitted by the terms of the Lease or by State or Federal law.

  37) NOTICES. All notices given under this Lease must be in writing.If any notice is refused, it shall be deemed to have been effectively given Unless otherwise required by law, Notices from you to us must be delivered to us at our address set forth herein, by (a) personal delivery or (b) certified mail,return receipt requested. Notwithstanding the above, all notices regarding any claim of inhabitability must be sent to us by certified mail, return receipt requested. If more than one resident is listed in the Lease, Notices or requests from us to any one of you constitute notice to all of you. Notices and requests from any one of you (including notices of lease termination, lease renewal, repair requests, and permission to enter) constitute notice from all of you.

  39) CONSENT TO RECEIVE ELECTRONIC NOTICES. You agree and consent to accepting electronic service (email)as sufficient legal service, unless otherwise required by law,of any and all notices related to this tenancy (including, but not limited to,lease renewal notices and demand for possession notices), at your email address currently on file with us. The Notice shall be effective upon sending, and you agree to promptly open and read all electronic notices related to this tenancy.

  
  The property manager and our accounting department have reviewed and confirmed that all of ****************** charges are valid. The balance on your account will not be dropped,and MP stands by the charges on his account under the agreed terms of your Lease and all applicable laws. To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this Lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and email it back to this email address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your email address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************

• Initial Complaint

  Date:12/05/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had moved out of a Morgan Properties location in June of 2023. I was informed my security deposit would be returned to me within 6 weeks. It is now December of 2023 and despite speaking to multiple representatives from Morgan Properties who have assured me it was sent, I have not received my owed security deposit.

  Business Response

  Date: 12/12/2023

  Hello,

  Thank you for bring this to our attention.  We apologize for the inconvenience you have experienced.  We have identified the issue with the forwarding addressprovied and regret any coonfuision this may have caused.  We have initiated a stop payment on the previous check and will mail you a new refund to the corrected addresswe obtained during our conversation on 12/12/23 at 8:40 AM.  This should resolve the issue, and we appreciate your understanding.

  If you have any questions or further concerms, please do not hesitate to contact us.  

  Customer Answer

  Date: 01/15/2024

  I still have not received my refund check from Morgan Properties despite action being taken over a month prior. 

  Business Response

  Date: 01/18/2024

   Hello *** ****,

  I have contacted the accounting department and they did confirm that the check request was made on 01/10/24.  We will track the document and follow up with you. If you do not receive by Friday we will investigate further. 

   

   

  Customer Answer

  Date: 01/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  
  
  

  Business Response

  Date: 01/29/2024

  Hello,

  As of 01/24/24 check #****** in the amount of $218.29 was mailed to **** ***** **** #***, Virgina Beach VA, *****.  We apologize for any incovenience, have a great day.

   

   

  Customer Answer

  Date: 01/29/2024

  I still have not received my security deposit despite moving out in June 2023.  It has been over 7 months.  I was advised that they would investigate further if I did not get my check by Friday 1/26/24. 

• Initial Complaint

  Date:12/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Evening, My name is ******************************* and I have been a resident at ****** **** Apartments for about 2 years. When I originally moved in October 2021 I had discussed with the leasing manager that I noticed major holes and droppings and mouse traps that were left. She did have maintenance come in and "fill them" and reassured me that the problem had been taken care of. Fast forward to the present day and a complaint was made back in November on the 8th or 9th of this year, and that was only when I noticed so I'm sure the mice had already been existing for some time. From November13th to november 17th maintenance was in my home at least 4 times "filling holes" due to mice. Maintenance expressed that what he was doing was just a bandaid and the holes needed to be sealed properly included caulking, or sheet rock, etc (whatever is needed). Finally ***** came on the 17th after me reaching out to Corporate and a manager by the name of ******. I did hear from her once but I haven't heard from her since which is disappointing because obviously the leasing office isn't getting the job done. The way this has been handled has been HORRIBLE TO SAY THE LEAST. There has been a non-chakaunt attitude from morgan properties and *****. I have NEVER, and I mean NEVER experienced mice from the time I grew up till my first apartment back in 2010. After consistent follow ups on my end I finally heard back on Saturday that an exterminator is coming Thursday. What has caused me to reach out to so many different people is because I am not being advocated for, especially not by the leasing office or Morgan properties. I called today to follow up thursdays appt and asked *********** the game plan is. She then proceeds to tell me that ***** let her know the seek and seal method "DOES NOT WORK" the mice chew through it. I then asked her how the holes would be closed because I know people who have had this issue and their walls were sealed, not left open with foam and ****** pad that the mice can just chew through again. She then basically states she has no plans on closing them, so i ask what? that makes no sense when that was the whole point, and if the current method you have has been deemed as not suitable then why would you leave that in someone's apartment. it's like since they don't live here it doesn't matter. I asked if I punched the wall how would it get fixed? ******* started getting snappy as if what i'm speaking of is crazy. with a nasty tone said "Fine! i'll put in a request for caulking" the leasing manager was the one who has been reassuring me from day 1 that this was handled and she's on my side, but it's been the total opposite. I had been calling throughout the day. She called back 10 min before she was leaving , rushed me off the phone and hung up on me!

  Business Response

  Date: 12/12/2023

  
  We had received a service request for mice on 11/9 and we had went into the home and sealed holes and placed sticky pads.Work was competed on 11/13.
  Resident stated she did not want the recommenced sealing done-she wanted the walls to be spackled instead of foaming or steel wool used. 
  Orkin did an inspection on 11/17/23. ***** then came out on 12/7 and did a treatment as well as placed RTU traps in the utility closet. Holes were sealed between 12/4 and 12/12, as many different holes were found by the resident at different times. It was stated by *****, that mice are attracted to dog food. Dog food is a byproduct of human food--it is made out of veggies and meat, so it is like having human food sit out for days on end. 

  It was stated to only put dog food out when it is time for the pet to eat and then seal it back up. This was stated by ***** and not the onsite management company as a preventative measure.

• Initial Complaint

  Date:12/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve been living at this property for about 3 years or more. I’ve had numerous of problems with the plumbing. The water is constantly shut off and I constantly have to clean bowels out of my shower. I’d say this happens quarterly since I’ve been here. My last complaint of this was around 10/16/23 im pregnant and don’t feel like I should be cleaning someone else’s bowels from my shower when I get off from work. They always do a temporary fix. Let’s not mention every time I call the rent office and leave a message they never return my calls. I have to get off from work pissed to have to go to the front office and complain. they never return my call until I contact corporate. Speaking of corporate they are very rude and one lady hung up in my face. Now out of all the years I’ve been here when I renewed my lease because again I’m pregnant and can’t afford to move at this time they are charging an additional 100 for what they say is prorated. In all the years that I’ve renewed my lease I have never paid a prorated bill but now I do for some odd reason. I called corporate to complain the lady was rude hung up in my face and sent me a ledger that since 2021 doesn’t show prorated bill yearly. She argues me down it does but all I see is a late fee the last renewal time that did increase one bill 100 before the rate change. Only additional charges are late fees. I really hate this complex and wish I could forfeit my lease because now it’s seems they are charging me for complaining of their failures to permanently fix issues instead of dressing up the complex to look better when it needs new plumbing. If I wasn’t pregnant and could move I definitely would have. I wouldn’t suggest moving here at all. They put bandages over gunshot wounds and expect u to pay additional charges when they say so, that aren’t accurate. I’m not happy and I’ve done a review before showing the bowels in my shower. And here’s another one from 10/23

  Customer Answer

  Date: 01/01/2024

  I was originally told by the office and corporate that it was a prorated bill and would go back down. The bill is now 10 more than the so called prorated bill and has charges that they failed to explain. If I called about an increase someone should know how to properly explain the bill and additional fees that I now receive every month. I feel this company has failed me miserably and I am looking to move as soon as possible even if it means breaking my lease. They said rent would increase 17$ thats why I renewed but its actually 17$ plus 65$ plus 11$ which I cant afford. I feel they put me in a terrible situation when I already explained I couldnt afford the so call prorated bill

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my apartment on 11/4/2023, a week or so later I received my final bill for $3,333.76. Of that total, $3,257.78 was to replace the carpet or so they claim. I had a dog with me but I paid the pet deposit and monthly pet rent, yet I still get billed at an outrageous price for carpet replacement that was already used. Depreciation was not included by any means. The bedroom that the carpet needed "replacing" measured 11' 6" x 10' 6" but lets call it 12' x 12' for simplicity and to allow for the closet. The cost of replacing that carpet and padding is typically $1,100 - $1,500 including labor, and that is for the premium carpet. ********** has similar carpet and the price with installation came out to be $801. They apparently had to seal the floor as well which if you ******* costs about $3.00 a sq ft. coming to $432. So if you do the math, that's $1,932 or $1,233 (depending on which carpet price) to fix the flooring issue to their specifications. NOT including depreciation...so I want a reasonable settlement that is not $3,333.76.

  Business Response

  Date: 12/22/2023

  Good day, BBB

  As a friendly reminder **.****************** signed off that he received a copy of his Lease Agreement & Pet Addendum (attached). He acknowledged that he read & understood his terms & expressed the applicable laws of his state. As per the terms of  **.****************'s lease, county regulations, and the state's applicable landlord-tenant laws. Rentals are only required by law to allow pets to be on the premises if they are service pets or involved with your functioning (such as a seeing-eye dog) and the proper documentation has been presented before them moving in.

  The Pet Fee is money you put upfront to have your pet move in; it is for the privilege of having pets in the unit. The Pet Rent is charged monthly and is separate from the Pet Fee. This monthly charge covers his pet for being in his rental. Neither applies to any damage in the apartment nor is Non-Refundable as agreed upon in the Pet Addendum. As it states, should you have additional damages caused by your pet? "You will also be charged for those, as neither the Pet Fee nor Rent will be considered Pet insurance." Please note that he signed off that **. ****************** received his unit in good condition. **.****************** acknowledged that he read & understood that he was required to notify us of any damages or repairs needed on the premises:

  You must promptly notify us in writing if the Apartment is damaged or repairs are required. Failure to promptly report such damages is a violation of this Lease. We agree to perform any necessary repairs or replacements promptly after receiving your written notice. Only our employees, agents, or contractors may repair the Apartment... You must then give us a reasonable opportunity to effect repairs correcting these conditions. Your failure to do so will constitute a waiver of any habitability defense you might raise and a waiver of any affirmative claim against us for non-habitability.
  
  After reviewing your Work Order Requests, there were none regarding damages to these items charged. Please be advised that the property manager generates and approves all charges. All his charges have been reviewed with the Property Manager and our Accounting Dept were confirmed valid. MP stands by the charges on his account under the agreed terms of his lease & has executed our rights to seek further collection actions as per your lease & all applicable laws.

  To ensure your account is satisfied with your outstanding balance & to be Discharged from any and all liability arising from this lease. You may use your online resident portal to make your payment if one was created before you vacated. Or complete the attached credit card authorization form and e-mail it back to this e-mail address only when you would like your payment to be processed. You may fax it to the number below; the transaction will run manually. There will be no additional fees added upon completion of this manual transaction. A receipt will be sent to your e-mail address. Or you can mail a Cashier Check or Money Order to Morgan Properties at the address below.  
  
  ******************************************************************************************************************************
  

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******************* Apartment homes in October. Since then, I have reported multiple instances of neighbors marijuana smoke entering my unit through the vents as well as trash being let in common areas. The complex released a letter to the building stating there would be a fee for every offense of smoking. I have a doctors letter stating due to my health, it is not safe for me to be living in a smoking building. Nothing has resolved.

  Business Response

  Date: 12/22/2023

  Good afternoon,

  We have been sending notices and phone calls to the party that is smoking in the building. It is not a non-smoking building, unfortunately, but we have asked him to be considerate of others and we then asked ********************** if she's like to transfer to another unit within the community so she could be away from the smoke. 

  I have not heard, yet, whether she withes to transfer, or leave, but we have certainly been trying to take care of this issue for her and with her.

  ***********************

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into ******* ******* May 2022 and ever since I have had issues with my apartment. Within the first week I came home and my CO detector was going off. My parents stopped by and when we called maintance at first he told me to go to bed that he'll stop by the next day. My dad was telling that the CO detector was saying "go seek fresh air" after going back and forth for like 10 minutes maintance decides to come out. He changed my smoke detector. My dad and I noticed a strange smell and after going back and forth with maintance for like 10 minutes he decides to check my stove. Turns out, I had a small gas leak. Last winter all winter long I had issues with my heat. Maintance literally came out to my apartment every 2 weeks. After each time claiming my heat was fixed. October 16th, 2023 I turned on my heat. By November 1st I had to have maintance come out because my heat wasn't working again. When I went to the leasing building and was talking to the property manager about the heating situation she told me that this is the first she heard of the situation. I was also looking to get the notice to vacate form, but she told me that I would I have to put up 2 months rent (2,296) before I can even sign the notice to vacate form. I asked her if we could work something out because of all the issues I had. She told me that she would talk to the regional manager and let me know. The next day she tells me that she is going to hold me to the 2 month rent thing. I asked if we could do 1 month and that I wasn't trying to have the 2 months waived, I just wanted to work something out. The next day she tells me that I have 2 choices: do the 2 month buyout, or just leave and I'll be responsible for rent until the apartment is sold. She gave me the regional managers phone number. I called him and he basically said that if he makes a exception for me, he would have to for everyone else. Didn't take accountability for any of the issues I experienced.

  Business Response

  Date: 11/29/2023

  Thank you for bringing your concerns to our attention, and I appreciate the opportunity to respond. As the recently appointed Property Manager at ******* ******** I met with you to discuss the issues you've encountered during your stay.
  

  I understand your frustrations, particularly regarding the heating problems you mentioned. Following our discussion, I took prompt action by contacting our Regional Facilities Manager and arranging for an HVAC specialist to inspect the heating unit thoroughly. To prevent any recurrence, we've established a preventive maintenance plan to ensure the system's reliability going forward.
  

  Regarding your desire to terminate the lease early, I want to clarify the available options as outlined in our lease agreement:
  Early Termination Option:
  Visit our office to complete a notice to vacate.
  Opt for the Early Termination option.
  Sign the early termination agreement.
  Fulfill the early termination fee, equivalent to two full months of rent.
  Moving Out without Early Termination:
  Visit our office to complete a notice to vacate.
  Choose to move out without using the early termination option.
  

  If this option is selected, you remain responsible for rent until the lease ends, unless we're able to find a replacement tenant. Your rental responsibility ends from their move-in date.
  

  During our initial conversation, I provided you with the notice to vacate for completion. Subsequently, when you expressed the intention to contest these options due to the heating issues, I offered you the opportunity to discuss the matter further with my Regional Manager, providing you with the necessary contact information.
  

  I empathize with your frustrations, and I've endeavored to address your concerns promptly and professionally, upholding the lease terms while seeking a resolution. As a Property Manager, my responsibility is to ensure the lease's integrity, address tenant concerns, and take immediate action, as I did when your complaints were raised.
  Should you wish to revisit these options or discuss any other concerns further, I'm open to finding a solution that aligns with our lease agreement and addresses your dissatisfaction. Your comfort and satisfaction during your tenancy are important, and I remain committed to finding a resolution that works for both parties.
  

  Please feel free to reach out should you have any further questions or need additional assistance.

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have lived in ******** Apartments for almost 18 months. They switched management somewhere around July and the new management is awful. They do not provide proper warning before entering the home. They will threaten to tow your car even though it is parked where supposed to. They lie about the availability of parking, they informed before moving in there is enough parking but that is simply not true. There have been times where I had to park my car a 30 minute walk from the apartment complex. When alerting of times to enter home they will state things like "anytime Thursday" and then halfway through Thursday will alert it will not be until the next day. Or worse- tell you work will be done Saturday and then every day from Monday until Friday leading up to it they will change the time of entering 10+ times. I work from home, as do many now a days, and when I asked for better ETA's (nothing insane just like a 2 hour window) ***** the main one at the leasing office responded by saying "you just need to check your email". There is no caring from anyone at the office. As soon as I informed her that the way they do business is wrong she immediately got a bad attitude and since then has ignored all inquiries. This woman should be fired. We would like simply to be let out of our lease. This new management happened since our lease renewed and every day since this new woman has began ruining this complex I have regretted renewing. This seems like a big enough change from when we signed the lease to be able to be given the grace to not have to stay in a place that is not the same as when we signed the lease. I have many more stories about how awfully the new management treats us but I do not have space for them all here. I will leave you with my favorite story of not caring. The maintenance guy parked in front of our dumpster every day until I complained (as we are not allowed to park there) - the office staff thinks they are better than the people who pay rent.

  Business Response

  Date: 12/12/2023

  As you can tell by the wording in the complaint, this individual uses a threatening tone, has no problem telling everyone else what to do and how to do it, and has taken every opportunity to harrass the staff in an attempt to terminate their lease.  We have investigated the claims and there is absolutely no findings here other than this person is set on leaving and not paying a term fee, fabricating information to do so.  The individual has indicated to us that he has retained an attorney.  When this happens, we stop commimunication from the site level and responses to items like this complaint.  Our attorneys have reached out to him, stating that his attorney should contact them directly.  10 days have past, and after several attempts to resolve, this individual(or any legal counsel on his behalf) has failed to respond to our attorneys.  It is our stance that we will uphold the current lease agreement, including rent responsibility.  If the Harrassment continues we will proceed with legal action, as will no longer tollerate abusive language, physical posturing in the office and online threats.  Thank you for your time.  

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* and I am a resident at ****** **** apartments in Nottingham, Maryland. I am reaching out because I am very concerned about my apartment and don't want it to get too far before it's too late. I have been a resident for almost 2 years and when I originally moved into this apartment there was a major infestation and many holes we filled and sealed due to the rodents. Here recently I have noticed it happening again as well as new neighbors just moved in(not sure if that triggered anything). Moving forward I realized this past Friday it had gotten to the point where they are going in my trash and tormenting my dog. Maintenance came out Monday and filled some holes with black wool but did not seal them so the problem has now gotten worse and they are still coming, it seems like they are in the walls. I hope this issue is important because this apartment complex is getting a poor reputation for infestation and I'm sure you wouldn't want to live like that on edge. I am requesting an exterminator to come out and any other prevention necessary for me to feel comfortable. I have reached out to the leasing office again and ******* has been great with assisting. I just want to make sure she has the permissions to provide the best customer service needed for this constant issue to be resolved instead of a temporary one. I am pleading with you that you get back to me ASAP and this apartment can finally be assessed the RIGHT way I want the RODENTS GONE AND an EXTERMINATOR TO COME OUT AND A PERNAMENT RESOLUTION RATHER THAN A TEMPERARY Thank you in Advance and i look forward to hearing from you