Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Auto Warranty Services

Concord Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 462 total complaints in the last 3 years.
  • 147 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my "Premium Package" in October, 2019 for $1,781.00, with a go-live date of November 1, 2019 and an expiration date of May 1, 2025. I have never filed a claim. Then, on January 21, 2025, I filed my first claim with Concord for an air conditioning repair to be performed by my dealership. They told me they would have it handled by Thursday, Jan 23. Nothing. I called on Friday, they said Monday Jan 27. Nothing. Called again, was directed to ******* *******, the "Manager". I've left four voice mails. No return calls. Concord Auto Protect took my almost $1,800.00 and have done nothing. Including not returning a phone call.

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    filing a complaint against Concord Auto Protect regarding their failure to honor their warranty coverage and refund agreement.I purchased an auto extended warranty from Concord Auto Protect, and when I needed repairs, the company failed to cover the costs as *********** August, I contacted Concord Auto Protect to cancel my policy and was told I would receive a partial refund of $850 due to their failure to cover repairs. However, I have yet to receive this refund.When I attempt to follow up, I am transferred to a supervisor named ******* *******, who has never returned my calls or responded to my voicemails. I have left multiple messages, but he has failed to contact me back.I also emailed the company, but my emails have gone unanswered.Whenever I call, the representatives tell me that they have submitted my refund request and that I should receive it within 15 business days. However, this has not occurred, and the refund remains outstanding.Additionally, some of the customer service representatives have been rude, and on multiple occasions, I have been hung up on.Desired Resolution:I request that Concord Auto Protect honor their commitment to refund $850, as promised in August 2024.

  • Initial Complaint

    Date:02/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi I purchased an extended car warranty on 7/20/23 under the **** ******* for $3050. It was for 4 years and I confirmed that if cancelled, you get a pro-rated refund. I called on 1/3/2025 to cancel and after them trying to get me to keep it, I cancelled it and was told I would get a refund of $1815. I have yet to receive this money. They are not picking up the phone and have not answered any emails in the past. I am seeking my refund of $1815 as it has been over the 30 day period in which they ask to allow for refunds. This is ridiculous and causing significant financial hardship for me.

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello BBB Team, I purchased an extended auto warranty from CONCORD AUTO SERVICES LLC on 07/14/2023 and it covers 6 years and ******* miles. The car has only used up about 10k miles since the policy was put in place. The car needs a new engine and I am having an issue with them paying out and responding to the auto shop that I'm working with. They are very slow and not getting back to the auto shop. It has been over a month of them dragging their feet and I am without a car this entire time. I have included the emails from the ***************** to the extended warranty company Concord Auto, included the insurance policy from Concord, and the addendum which states: "Your VSP# ******* will adhere to the following for sections 2 & 7 and will not have a limit of $9.000.00 Coverage Provided under ******************** Program. ******************** Program period begins on the effective date and start mileage, and ends either on the expiration date or when the vehicle has reached its expiration mileage. The effective date, start/end mileage, and expiration date are all listed on the confirmation page. We will arrange for the repair or replacement of any covered parts,or pay the repair cost associated with a breakdown during the program period (we reserve the right to use OEM, aftermarket or recycled parts) . Our limit of liability under this *************** Program for repair costs associated with covered parts is the lesser of either the original cost of the vehicle to you, or the cars reasonable trade in value based on its ***** Blue Book value and actual condition at the time this program was purchased."VSP#******* Claim ID: *******

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim with my extended warranty program on October 3rd 2024. The transmission blew and the car needs to be repaired. According to the terms of the warranty, it should be covered by the warranty company. We have been going back and forth with this company for the past 4 months with little to no answers or resolutions. We were told about 3 weeks ago that an inspector would be calling ******** **** where the vehicle is currently located to be repaired. We have yet to hear from an inspector and have called Concord Auto Protect nearly every day with no assistance. This has been going on for 4 months, every time we call them we are told that we will get a call back or an email later that day, usually leading to no response at all. We are still unsure of if the vehicle repairs will even be covered by the warranty or what the inspector is for.

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my vehicle off to get repaired with ****** and they said they was gone contact the dealership to get an adjuster out to look at the vehicle but no one has came out yet, Ive been without a vehicle since Jan 2, 2025 and its a month later and Im still without a vehicle and the dealership saying no one has been out yet to look at the vehicle ive been contacting them no one has contacted me

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/7 my check engine light came on and my husband put the code reader on it and it came up as the timing chains needed replaced due to faults. I called Concord on 12/7/24 at 2:08 pm and was told to take my vehicle to a certified dealer. I did this on 12/9. I myself made phone calls to Concord on 12/9- 6 calls bc the representative kept telling me theyd call me back in 30 minutes and never would. 12/12, 12/19, 12/20, 12/23, 12/30, 1/30-4 calls. I left a message for the CEO, ******* three times and one message to ****** **** and never received a call back. The dealership also tried calling multiple times and no one would call them back in regards to the claim. I was given an adjusters email address however when I emailed it the email bounced back as an incorrect email address. I was stuck paying the dealership $268.70 for absolutely no work done on my car because Concord would not answer in regards to the claim filed. I do have phone records of all my attempts to reach Concord.

  • Initial Complaint

    Date:01/26/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to formally request your assistance in resolving an ongoing issue with Concord Auto Protect regarding an extended warranty claim I submitted on December 26, 2023. Despite numerous attempts to address this matter directly with the company, I have yet to receive a resolution.The details of my complaint are as follows:Claim Numbers: ******* and 4604101.Initial Submission Date: December 26, 2023.Issue: I have not received the refund owed to me, nor have I received any clear communication or timeline for resolution.Attempts to Resolve: I have called Concord Auto Protect numerous times and have been repeatedly informed that the refund "is in the mail," yet it has not arrived. Additionally, I have left messages with the manager but have never received a response. Each interaction with their representatives has resulted in unfulfilled promises and further delays.The lack of communication and follow-through from Concord Auto Protect has caused significant frustration and inconvenience. I am seeking your support to encourage the company to address my claims and promptly issue the refund I am owed.Please let me know if additional documentation is required to support my complaint. I am happy to provide any further information you may need.Thank you for your time and assistance in this matter. I look forward to your response and to resolving this issue promptly.Sincerely,Lancer ******

  • Initial Complaint

    Date:01/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    II canceled my contract on October 9, 2024. Despite multiple calls and emails, I am still owed a prorated refund of $1,934.00.

  • Initial Complaint

    Date:01/23/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchase extended warranty for my 2017 ***** 1500 truck. In September 2024 took it to ****** ********* on ***** pa. Determined it would need a new transmission. Took pictures files claim with concord and nothing has been done. Can not talk to a human at concord they said everything has to be done by email. ****** ********* has sent multiple emails also to get thus taken care of

Concord Auto Protect is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.