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Business Profile

Auto Warranty Services

Concord Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 458 total complaints in the last 3 years.
  • 129 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/15/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase of auto warranty filed a claim no response from company made several attempts to contact never received response

  • Initial Complaint

    Date:09/05/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got a warranty in 2023 with no deductible for 100k miles or 6 years. I tried to call and check my coverage/get repairs approved but none of the numbers or website is good and it appears they are out of business. I have never used my warranty and it is good until 2029 or 198k miles. I have 112 and it is only 2025. I would like a full refund of my 1838.

  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an extended warranty from Concord Auto Protect for $3710 and want to submit a claim, but can't contact them by phone or email? I would like refund or coverage that was promised?

  • Initial Complaint

    Date:08/20/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an extended warranty from Concord Auto Protect 7/19/2021. My protection coverage plan is good through 12/24/2026. The ******************* is currently investigating this company as well. I have filed a complaint with his office as well. I was stuck on the side of the road for 3 hours last week. My plan is supposed to cover road side assistance. There is no longer any way to contact this company and I subsequently needed to be towed and my radiator replaced. I had no idea the company was being investigated at this time. All of what I had to pay out of pocket would have been covered in my Premium Plan. The cost of this plan was $2070.00. Is there a class action suit I can be added to or do I have to spend more money out of pocket for a lawyer. The cost of the radiator replacement was $645.00. Plus I was entitled to a rental car. Please advise. Thank you. ***** *******

    Customer Answer

    Date: 08/22/2025

    This is a copy of the latest bill that should have been covered by Concord Auto.

    Thank you 

    Kelly 

  • Initial Complaint

    Date:08/15/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought and paid in full one payment., an extended warranty for my ****** Camry . It took effect 1/01/2024 . Total cost $1040.00. It was good through 1/01/2027. They said I could get partial money back if I sold the car before then. I bought a new car 7/01/2025. When I called concord about refunding my money the said they could only do Venmo or a check. I dont have ***** so I said a check was fine. They were going to refund ******. Never came. I have called them every 2-3 months since. Same thing we will mail you the check. **** will call you. No check. No call. I have spoken with someone about this 5 different times. Always the same response. Now when I try to call the number has been disconnected. Poor customer service and outright lies. I would really like my money back please.

  • Initial Complaint

    Date:08/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased vehicle warranty for a 2015 GL550 on 5/28/2023. Never used the warranty and cannot contact Concord Auto Protect at all. No website, phone or otherwise.

  • Initial Complaint

    Date:08/12/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of Purchase: 5/30/24 Product: Extended Vehicle Warranty Amount Paid: $1,600.00 Date of Incident: August 5, 2025 Complaint Description: I purchased an extended vehicle warranty from Concord Auto Protect for $1,600.00. At the time, I was assured that the warranty would cover the vehicle until 5/30/2027 and was sent a contract with all of the specifics details of cthe coverage. I recently called to request a repair and could not reach anyone at the office, through the client portal or website. They seem to have closed their business without notifying clients or providing services. No refund was offered or means of retribution for the default of contract on the companies part. I believe this is a clear case of breach of contract and misrepresentation.Desired Resolution: I am requesting a full reimbursement of the $1,600 paid for the extended warranty.

  • Initial Complaint

    Date:08/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have an auto repair warranty with Concord Auto Protect and went to file a claim but they disconnected their number and Logon website to file claims. I have no way to get in touch with them now.

  • Initial Complaint

    Date:08/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Concord Auto Protect for defrauding me. out of $2,1120.00 for contract and the cost of my repairs of $1700.00. I place a claim with no answer and phone # now disconnected. Whom can I contact to get answers? I would like to et my monies back and them punish for defrauding their customers. Please Advise Thanks In Advance. See below for claim info: Your claim number is *******.and ******* , 7 May 2025 I need to get Prior Authorization for VSP# ****** Expires 09/10/2025 RAM 1500 with ****** Miles with Dashboard Light showing ABS, VSC and Brake. I appreciate your immediate attention in this matter

  • Initial Complaint

    Date:08/03/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Have a vehicle service warranty with Concord Auto protect VSP# ******* Premium, $0.00 deductible since 02/27/2023 thru 08/27/26, $ ********. start mileage ****** with end mileage ******* VIN *****************. Went to ************** 07/19 with mileage ******* due to starter needing to be replaced with an appointment set for 07/21/2025. 2015 ***** CR-V. Provided phone number of Concord ************** to ************** Hampton, **. Number not in service when I called later that day. This is same number listed on Concord Auto Protect webpage. Reached out to your agency and was provided a different number, your agency had listed **************. Dialed that number with number not in service also. I reached back out to Priority ***** to inform of inability to reach warranty company. This service is covered under my warranty and I paid $175.00 fee to Priority. Due to inability to reach Concord, not able to afford out of pocket, Priority not a provider of my car care card and needed to have this service done as soon as possible, reach out to ************* car care on 07/21/2025 **** charged that card of $869.37(SYNCHRONY) for that service. The worker at ************* car care tried calling those numbers above and checking to see if other auto warranty companies may worked with Concord without success. It appeared I had successfully submitted a claim online with Concord Auto "claim number ******* received with " a representative will contact me within 24-36hrs and call them with same non working number listed above. Up until this date of 08/01/2025, I have not received a response.

Concord Auto Protect is NOT a BBB Accredited Business.

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