Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Auto Warranty Services

Concord Auto Protect

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 461 total complaints in the last 3 years.
  • 140 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was promised a prorated refund of a policy i took out to protect my car i canceled the policy before 60 days were up and was told i would recieve a check for $1600 with in ********************************************************************************************************************************************************to find out they moved out without giving a forwarding address their phone numberis **************

  • Initial Complaint

    Date:07/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    For several months I have spoken with several representatives of concord auto warranty protect.over several years I paid concord auto warranty protection $2000 dollars. the only claims I submitted until the past year was for replacement of a tire , on two separate occasions .approximatly a year ago ; I submitted two separate claims,, which were denied by concord auto warranty protect. these claims according to ****************** these claims would be approved had had extended warranty with ******* the claims were for my 2016 ****** Sienna . I have included a copy of paid service in which I paid out of pocket when the warranty should covered these charges. I am an army veteran and served during the vietnam conflict. I am still treated by the veterans administration .

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/24/2020 I purchased an Auto protect policy from Concord Auto protect. I had a few claims in 2021 and 2022 that were either denied completely or paid at a very reduced rate. On 6/4/2024, our mechanic sent an invoice to Concord Auto Protect in the amount of $1111.26 for covered prepares. After several days of hearing nothing, we had to pay the repair bill ourselves, we needed our car back. Finally on June 10th, we spoke to someone on the phone who told us they sent it to their claims adjuster. On 6/13/2024 we received an email stating they would pay us only $592 of the $1111. Despite numerous phone calls to the company, over 20 phone calls, as of 7/10/2024, we still have not received any money. Every day we are told that they will send the money to the Zelle account and they never do,

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 extended car warranties from this company for 2 of my vehicles. One was purchased on 7/8/2023 and the other on 09/01/2022. The company is in a suit with the Deputy Attorney General of Pennsylvania for violating the laws of consumer protection by not standing behind their warranties. I now have 2 vehicles with invalid warranties and I not only have paid $4110, but I also need to purchase new warranties, as well as have my vehicle repaired out of pocket.

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 11, 2024, I brought my 2014 *** 328xi in for service of a failed differential part. This part is listed as a covered item in the consumer agreement. The claim was reported to Concord on the same day it arrived at the shop, and assigned case number *******. Difficulties began from that point forward. First, it took Concord three days to determine and communicate that they needed to send an inspector out to the shop to review the job. An inspector finally did arrive, to the best of my memory, on Tuesday, June 18. Subsequently, after not hearing back about a decision, I contacted the claims adjuster at Concord on Thursday, June 20. He indicated that a decision would be made later that afternoon. However, there was no follow-up. After being without a car for close to ten days, I had no choice but to pay the entire bill of $1819.77. I followed up by sending him an email on Monday, June 24, asking about the status of the claim, and I did not hear back. Also, emails that I sent to my agent on June 20, and to the individual who sold me the policy on June 25, went unanswered. I realized subsequently that this was unfolding concurrent with the Attorney General's action. In any event, neither the auto shop nor myself have heard anything since.

  • Initial Complaint

    Date:07/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In March 2024 I had our car repaired. I had to buy the part ourselves bc Concord Auto said it would take 2x as long if they did it. I was promised once the work was completed and i submitted my receipt of $149.00 i would be reimbursed. The work was completed in April 2024. Today is July 8 2024 and still no reimbursement. After many phone calls and emails still no repayment. I feel like many many other fellow complaints and reviews i am being scammed out of a lousy $149.00 I cannot believe this small amount has not been reimbursed. I'd like to be reimbursed and get this scam company out of my life. ANy help would be greatly appreciated.Thank you

  • Initial Complaint

    Date:06/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a warranty from Concord Auto protect in 2021 and the end date on the contract is 2025. My customer number is ********. On on June 10, 2024 I took my car to Heritage Auto to repair my air conditioning. The service technician called my warranty company and started a dialogue regarding fixing the air conditioning in my 2012 ****** Venza. After they had had my car for a week and corresponded back-and-forth with the ***************** providing them with everything they requested, they still had not resolved the problem so 14 June I gave them the OK to fix the car. It took until the following Friday to get my car back and still the warranty company didnt contact us about paying the total I paid for this repair was $2472.52. This repair was specifically covered in the warranty and when we call , the person who answers speaks very broken English and simply says it is with the estimator person, but we have had no resolution to this problem

  • Initial Complaint

    Date:06/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I cancelled my policy on Feb. 20, 2024 because I bought a new car and I called the company the next day. I was told a refund would be made to me after 30 days. I waited for six weeks, I called again and they said they are still working on the refund. I have called two times a week for months and left messages for ********************* (billing department) at least 20 times and as of June 27th 2024 I still have not received my refund of $1268.00. I have talked to several salesmen and always was given the same response or they transferred me to *********************. I left messages and no response. The billing department is slow and working on the refund I'm told. **** has never called back. Like I said, 20 times I have called. My policy number is ******* and their phone number is **************.

  • Initial Complaint

    Date:06/26/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First, their customer service the worst. I called needing an exception to have my claim expedited due to medical reasons. They wanted to send me a salvage part which was on back order. I end up canceling with them o 7 June 2024. I paid them $2000 and have never used them. I know about the cancellation fee and 10%month fee. I have left several messages with the representatives and voice mail with billing. No response. I was also told I would have to pay for a part I never used. It doesnt not say that on my contract. I just want my refund minus the cancellation fee and 10% fee. They are also very rude when you speak with them.

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Car A/C broken and repair claim filed 6/17/24. Concord has ignored calls and emails for 9 days.

    Customer Answer

    Date: 07/24/2024

    Due to Concord's rampant fraud, the Pennsylvania ************************* has filed suit against Concord Auto Protect.  Court filing attached.

Concord Auto Protect is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.